Tag: Hiring & Talent

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  • Your Business Is Not Stuck – Your Systems Are, with LaToya “Patrice” Seawood of Level Up Management

    Your Business Is Not Stuck – Your Systems Are, with LaToya “Patrice” Seawood of Level Up Management

    LaToya “Patrice” Seawood, founder and principal consultant of Level Up Management, MBA professor, and Mighty Impacts instructor, joins Kim Allchurch Flick to discuss the theme “your business is not stuck; your systems are.” 

    Seawood shares how she started Level Up during COVID after leaving her job to care for her children and evolved it into a social-enterprise-minded consultancy focused on turning vision into clarity, structure, action, and impact, with emphasis on operations, workforce development, and customer experience. 

    She describes common challenges for entrepreneurs and nonprofits – lack of administrative knowledge, undervaluing operations until breakdowns occur, and the emotional side of change and trust – especially during growth. 

    She highlights tailored leadership development for marginalized communities, building workforce pipelines, aligning operations with purpose and values, and helping founders let go so the owner is not the system.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:20 Origin Story and Mission

    04:21 Community Needs and Systems

    07:22 Challenges and Trust Building

    09:48 Founder Passion and Burnout

    12:55 Client Wins and Optimism

    14:30 Connect and Systems Speak

    16:15 Serving Marginalized Communities

    19:07 Future Vision and Work Culture

    22:22 Values Driven Operations

    25:18 Growth Exposes Weak Systems

    26:43 Founder as the System

    30:25 Dinner Guests and Closing

    Kim Allchurch Flick: Hello everyone. Welcome to the Mighty Measure Podcast. Today I am very excited to be with LaToya “Patrice” Seawood. LaToya is the founder and principal consultant of Level Up Management, where she helps business owners turn vision into clarity, structure, and sustainable action with a background in human resources, operations, organizational strategy, and workforce development.

    She specializes in helping leaders build the systems and infrastructure their businesses need to grow. Well, LaToya is also an MBA business professor, speaker, and facilitator, who brings a practical people-centered approach to organizational challenges through Level Up management. Her work is grounded in a simple purpose, build people, strengthen businesses.

    Empower communities. Today we’re going to be discussing your business is not stuck. Your systems are, what a great topic. 

    LaToya “Patrice” Seawood: Wonderful. Yeah. Thank you so much, Kim. 

    Kim Allchurch Flick: Yeah, it’s so nice to have you here. And also I will add that you are also one of the instructors in the Mighty Impacts continuum that my company hosts as an educational cohort and asynchronous platform for learning about these types of issues.

    So thank you. Thank you so much. What has been your journey to this point and the inspirations that have brought you to now? 

    LaToya “Patrice” Seawood: Local UP started during COVID, as with so many other companies, I’m sure. COVID was the time, we are all able to benefit in a way from the lack of noise. And I actually had to.

    Leave my job in order to care for our young children at home. And I decided to initially build this framework so that actually my husband and I could eventually use it together later. As the world started coming back together and waking up, I knew that I wanted our business to actually help fund nonprofits.

    I had started opening up a nonprofit. And really did not want to only depend on grants, but really saw a great opportunity to where business can really help funnel and support and grow and help keep nonprofits sustainable. So that led me to actually learn more about this concept of what a social enterprise is and how business can be a tool for both economic and community impact.

    Along the way, I met some great people, some wonderful mentors and coaches who really opened up my horizon, my i, my ideas, my brain. To really gain more clarity for what I actually wanted to build and what I really wanted to serve the community with. So the business continued to evolve as I paid attention to where people consistently needed help, and also to what brings me joy.

    So today a lot of my work centers around operations and I like to use the word functionality but particularly with workforce development and customer experience. I guess I would say that at the heart of it, we help people take vision that matters to them, and we move it towards clarity structure.

    Action, but ultimately impact, which is, I really think how you and I connect so much is this idea of impact and how do we make that impact? How do we communicate it? How is it known? And that progression is just directly aligned with the Level up signature framework. 

    Kim Allchurch Flick: And Yes. I remember when we met as well, you were a guest speaker at the Benefit Corporations for Good, happy hour a couple years ago in Portland.

    Yes. And the presentation you gave was so open, warm. And informational that I was really taken with that and introduced myself afterward. And yes, thank you. I’m the rest. Glad is glad you did the, a journey. Indeed. I can’t believe it’s been that long, Kim. I was counting and it’s like, could it really be two years?

    But it, I think it’s been pretty close to it, so thank you. What are you seeing in the community you serve and how do you serve and what are you seeing that people are bringing to the table? 

    LaToya “Patrice” Seawood: Being involved in the community as back in Portland as much as I am, and still now also adding to it the community here in the Raleigh Durham area.

    I see so many good people with really good ideas. It’s really. Inspiring and heartwarming to see it all. They have dreams for businesses, for nonprofits, for ministries, and community programs. What I’ve noticed and seen is that a lot of times though those dreams struggle not because the people aren’t working hard or because they don’t have enough passion, but because they don’t have the administrative knowledge or the systems or the operational structure that can truly make them sustainable.

    And so you hear all these stories about businesses closing, or nonprofits closing, or even scandals that are happening. It all goes back to the structure and the operations of the organization. And that’s where I like to come alongside people sometimes, we don’t need more ideas, we just need clarity around what isn’t working around.

    The structure for what they’re trying to accomplish and the practical support that’s needed to move it forward. On the workforce development side, I also see people who want to work and they wanna work, they wanna contribute, but for whatever reason, they haven’t had the opportunity to develop the skills or even the confidence or the professional exposure that’s needed.

    And that’s partly why I developed my Thrive in Program and why workforce development continues to be such an important part of Level Up. I want to build stronger workforce pipelines, not just help people get a job. And these stronger pipelines, support those same businesses, nonprofits, ministries, and community programs that I mentioned earlier.

    So essentially level Up is the bridge that brings those two together and helps functionality take place at work, and skill people in the community to work at those places. And that essentially should bring economic wellness to the community. 

    Kim Allchurch Flick: Oh, and that’s, I think, is so important because it sounds like what you’re doing is taking some groups that may not know each other.

    But are missing the same elements or maybe not being strong. The same elements that structures they need, and in a way bring it together. 

    To make an entire community stronger. 

    LaToya “Patrice” Seawood: Yes. That’s the goal. That’s the vision. 

    Kim Allchurch Flick: Wow. What are some of the obstacles and challenges? 

    LaToya “Patrice” Seawood: The most.

    Immediate obstacle is my own season of life. A challenge for me personally is simply the fact that, I’m a mom first. I have three children, ages eight to 15, and so I’ve had to build this business. But in respect to that priority. So when time I look at growth opportunities, I, it has to be sustainable given my current limits of life.

    And so it’s not for me, it’s not growth at any cost. It’s all extremely measured. So that’s my number one challenge, I would say, and just in understanding and respecting and loving the season I’m in while I, my children are at home. The other challenge I see when I am speaking with people, bus business owners in the community.

    Is the fact that we know oftentimes people don’t recognize the value of operations and investing in operations until something isn’t working. It’s much easier to invest in what’s visible than it is to invest in the systems underneath it. And so helping to educate and just bringing awareness to that has been a challenge.

    I’d also say that this work that I do requires a great deal of trust. When I’m working with leaders and founders and entrepreneurs, this is their baby, right? This is their passion. And in order to bring someone alongside that and look into and potentially make some changes, it requires a lot of trust and, that just takes time to build. And it’s understandable why it would take time to build and you can’t rush that relationship. And so I have found that my pipeline, if you will it’s, it lasts. It’s a longer pipeline. And learning just to be patient with that has been, part of the challenge.

    I would say that I’ve learned that sustainable change isn’t just operational, it’s emotional too. And that’s a part of what that trust people are attached to what they’ve built. So part of my job is helping them navigate change, not simply just handing them a solution.

    Kim Allchurch Flick: I love how you said it’s also emotional ’cause people are throwing their hearts into this. 

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: And what are some of the challenges and obstacles for them? 

    LaToya “Patrice” Seawood: What I have learned is. They often are very much caught and engrossed in their passion, right? Whether it’s a somebody who loves to bake and now owns a bakery, or somebody who loves to coach and now owns a coaching business.

    The, the service is the passion. The operational administrative structure that supports that passion often isn’t the strength of the individual and. Passion only goes so far and is only so sustainable if you don’t eventually have the right structure to support it. And so that’s the main challenge I see that they’re dealing with this understanding when is the right time to invest in that structure and to have that internal reflection and knowledge that.

    Passion isn’t gonna take them all the way, 

    Kim Allchurch Flick: It’s so true. And it made me think of a, an example of a, a friend of mine who was ill and yoga helped save her, helped her heal through a 

    A chronic illness to the point where she created a yoga business that she then grew to hate. Yeah.

    And partly it was because. Because it started to feel like a ball and chain. And as you were talking about that, that’s exactly what I thought of is sometimes without that knowledge to keep something upright, to know when to hire, help, to know when to delegate it, it can become the thing you don’t want to do anymore.

    The thing that drags, drags people down. 

    LaToya “Patrice” Seawood: And when that person decides to leave. Their business lead the passion because of that burnout. That is something I feel deeply and that also I go back to COVID, but that’s so many businesses closed and.

    I don’t I don’t know. I, all I can say is I felt that that, it broke my heart to hear that continually, these businesses didn’t make it, these businesses didn’t make it. And knowing how hard those people worked to get to where they were, to not be able to be sustainable through that type of crisis, it just, it was.

    It’s kind of a motivation for me. I want my clients to be strong and sustainable so that they can ride through the market up and down. Now, obviously that was more than just a market down, but just in general to create resilient businesses, that is something I care deeply about. 

    Kim Allchurch Flick: And that helps an entire community and it helps people be happy.

    Exactly. Yeah. Do you have any examples and what makes you optimistic about what you do in your work and what you see out there? 

    LaToya “Patrice” Seawood: Yes. When I first read this question, the first thing I thought of were my clients. I get to work with really good people who generally want to do good things and not just want to do good things.

    They are willing to put the effort in to make it happen, to take the risk, to make it happen, to just move forward with action. I’ve been able to help support management development. For people who are once outh, who are once unhoused I’ve been able to work on systems designed to support economic mobility for people experiencing generational poverty.

    Another client helping build an organization that will that helps to support like the whole human, so that people leaders can grow, perform, and build sys and build sustainable businesses and their careers. And then there’s the individual coaching ones. When I’m working with people one-on-one.

    Sometimes impact isn’t this huge organization transformation. Sometimes it’s just getting to watch somebody have their aha moment, as I gain clarity and confidence and then they’re, being able to take that next step. So all of that keeps reminding me that this work is important and continually makes me just so thankful that I get to do that.

    Kim Allchurch Flick: I love that. What are some of the best ways people can reach you and how can we help you? 

    LaToya “Patrice” Seawood: In terms of helping, I think it’s just, keeping eyes and ears open. One area I’m talking about more is called when systems speak. Systems are always communicating something and you learn a lot about an organization by looking at its operations and particularly the experience those operations create for employees and customers.

    So paying attention to that and keep me in mind if leaders wanna talk more. I’m also continuing to expand our workforce development work, and that includes workforce pipeline development, professional training, leadership development, and helping organizations think beyond filling positions to actually developing people.

    And definitely if there’s organizations within the network that are interested in that, I’d love to have a talk with them. But ultimately Level Up is about building people, strengthening businesses, and empowering communities. And so since those three things are connected, any, anything in those areas are really interesting to me.

    In terms of reaching out to me, I am on LinkedIn and that’s probably the best way to connect with me. It’s where I share a lot. About what I’m seeing and learning through the work, especially around leadership operations, workforce development, and how systems affect people. And then I’ll also give you a link that you can use, that people can use to connect with me and just talk through what you’re dealing with and see if there’s, a way I can help.

    Kim Allchurch Flick: Thank you. And you mentioned something that popped into my brain, and if it’s okay, I’d love to ask you a little bit more about how you’ve served unhoused people and others in perhaps those marginalized areas that haven’t been their fault. Because we’ve seen mass layoffs, we’ve seen a lot of situations that have been out of some people’s control.

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: What are you seeing there and how does Level Up. Respond and the other things that you’re doing. 

    LaToya “Patrice” Seawood: So I have been able to partner with community serving organizations who have been entrenched in the work for years, and because of that, they have a large amount of credibility in the community and they have graciously brought me in to partner with them as they do their work.

    And so for the clients that work with those who are unhoused, they’re already doing workforce development through internship programs and through training and now looking at that next step for their participants and for their staff, and, one of the challenges in that particular project is a lot of leadership development or manager development programs.

    They’re template. And our partnership really has worked out so well because I customize the program to meet the participants where they are. And with that one in particular, there was a recent example where we were doing a debrief on where we are so far in the program and realized that it wasn’t working for all of the people and needed to make some adjustments again to meet them where they are and.

    Equip and provide the support and the pathway needed to get them to where they want to be. And so that is one of the things I’m learning a lot through my clients who are these community serving organizations, is the ability to meet somebody where they are is how you have the great impact, coming to people who have been marginalized, who have had any type of barriers you wanna mention with a template program, it doesn’t work. And so while I know that other business models do that and they do it well, and that’s great, I just want it to be different. And so I work with leadership very closely to design a program that will work for their participants.

    Kim Allchurch Flick: That tailored approach must be so important. 

    LaToya “Patrice” Seawood: It is. It is. And there’s a need for it. Definitely. 

    Kim Allchurch Flick: Yeah. Absolutely. Where do you see the future of leveled up and thrive? 

    LaToya “Patrice” Seawood: Just for it to continue to grow as I have, as I continue to work with different organizations and touch more lives with workforce development.

    I mentioned earlier about being the bridge between the two. I really want to continue to build this pi to build the pipeline. So on one side where. Equipping people and helping people get back to work in a lot of situations. And then I’m working with businesses to be great places to work, and so the more that we can do that, the greater economic wellness we can bring to the community.

    And I see that, that isn’t limited to the Portland area or the Raleigh Durham area. Any organization. That wants to have that kind of impact in their community is a great fit for us. And just looking to be able to sit, to do more good work and to continue to meet more good people.

    Kim Allchurch Flick: And as a former employee along the way in my career, it really makes a difference. I’ve been with companies that did not treat us well. Did. Did not recognize potential that were very rote and had cultures that were focused on money more than people. And then I’ve been in the opposite, and the, the feeling is completely different, even though the work might be the same and the productivity needed is as much the same.

    So what you bring to that I, I think, is so important and how people feel at work. Can make everybody feel better. And it goes up to the consumer level too. It’s, we notice things even if they’re unspoken. 

    LaToya “Patrice” Seawood: Absolutely. If I go to the grocery store and the checkout person is complaining to me about what their supervisor did, that’s a problem.

    That’s a problem. I, for every customer that comes through there, that’s affecting their experience and yet. You want that genuine dialogue, but what’s going on that your employee feels like that’s what they wanna share with your customers, right? It just goes, to me, it just continues to, there’s just always this opportunity to dig further beneath the surface.

    And so in my former corporate HR days, that example would’ve just been met with, okay we’re going to give that person a warning. Tell them not to do that. You can do that, or we can systematically look at what’s causing that behavior. And a lot of. What our employees experience and our customers experience know.

    There’s a lot of scientific research that goes into that and the companies that have invested in that have also done really well because they’ve created their operations to support the research in order to get the goal that they want, the experience that they want their employees or their customers to have.

    So that’s also what I look to continue to look into and grow and learn more is also the, that industrial psychology part of it. 

    Kim Allchurch Flick: Indeed and as you know, I’m in the B Corps and benefit corporations world quite a bit, and it becomes a discussion point is like, what does it mean to earn these certifications?

    It means a lot. And on the employee side, it means it can attract people. And if it’s true and real and the values are being lived, it helps people stay. It helps people express things in their community. When you love where you work and you go, your parent going to the games, talking with other parents or when it’s.

    It seeps out in a good way. It 

    LaToya “Patrice” Seawood: does. 

    Kim Allchurch Flick: Where? Where if it’s miserable, it seeps out as well. 

    LaToya “Patrice” Seawood: And that’s what I was just going to say. The values seep out one way or the other. And that’s part of the challenge when I’m working with leadership is we really need to have a real conversation about your own purpose and your own values, because that is what is being communicated whether.

    You know it or not. And so identifying what they are and then building your structure so that every layer of your structure represents that value. It, you don’t just create a customer processing or a customer onboarding process based on what the industry does. You look at that to inform what you do, but you also have to keep that end goal in mind.

    How? What do you want the customer to walk away feeling? What do you want your. Your onboarding process with your employees, to create, in how your employee walk walks away feeling. It’s all very in. It has to all be very intentional. And again, that goes back to, it takes the investment not only, not only a financial investment, but takes the investment of time.

    And a really deeper a deeper self-reflection. And I appreciate that. Not all leaders have that capacity. 

    Kim Allchurch Flick: Indeed. What happens when they don’t have the capacity? 

    LaToya “Patrice” Seawood: If I’m working with them, then. The focus becomes capacity building for the leader. If I’m, there, it’s just a, an a organization that you hear about on the news.

    What happened? Something blew up, there was a mess, and now it’s all over the place. And so then that’s where we, again you find out, there’s, you see the reach out for the crisis management and often. It requires, again, going back to initial purpose and how that gets baked into every layer of the organization so that the big messes don’t occur.

    Kim Allchurch Flick: Oh indeed. And I like what you’ve said when I’ve heard you speak, it’s what looks like a people problem may actually be a systems problem and absolutely those things can change. But also growth exposes your current systems. What your current systems can no longer carry. Absolutely. Yeah. People are so head down, they can’t see the forest for the trees, so how would they even know until it breaks?

    LaToya “Patrice” Seawood: Absolutely true, and that’s where I have seen most systems break is in the growth. And I’m all for growth and I’m all for meeting business goals. And I fact that’s what I help people do. I want them to meet their business goals and grow, but in order to do that well and to stay there, the system has to be built to support it.

    Because otherwise you end up with burnt out employees who complain to your customers or you have this horrible churn of people quitting coming on and quitting within 90 days or six months. And that it wreaks havoc on the bottom line because it costs so much, to hire people.

    And growing is a true test of whether or not your system is strong enough to support it and it’s also valuable. It gives you valuable insight to where you need to do some additional scaffolding. 

    Kim Allchurch Flick: Indeed. And the last thing was that the owner should not be the system. And sometimes people start things and they make it up as they go along and they create a system and then.

    Sometimes it isn’t as good as it could be. Sometimes they can be great. It the how did, ’cause you work with a lot of entrepreneurs and 

    And startups as well as established companies. But what do you do in those instances where the own, the owner has been the, the creator of all things? 

    LaToya “Patrice” Seawood: That one’s 

    Kim Allchurch Flick: don’t quite know how to articulate the question, but it, it has to do with, when they get into a growth phase.

    LaToya “Patrice” Seawood: Yeah. So the,

    the temptation that a lot of leaders face is to make everything in the organization about them, and they become decision maker for everything they become. The one who makes all the, who takes all the moves and bears the responsibility for their organization alone. And that only goes so far.

    If you want to stay, if you want to increase your impact, you have to expand past yourself and not. Just duplicating yourself, but looking at different perspectives and different skill sets. Understanding what you’re good at and what you’re not good at, and bringing in people who fill in the gaps that you’re missing.

    I find that leaders who do that have a greater field of vision in a way and can create their organization, build their organization in a way that covers more ground in a way that doesn’t have, these great pitfalls. And so it’s interesting, it’s like the way to hang onto your organization and the impact you’re making is actually to let go of some of the reigns.

    And that’s hard and I appreciate how hard that is for people. And so again, it goes back to the trust and the willingness to take risks. 

    Kim Allchurch Flick: Sounds almost like a metaphor for parenting as well, but 

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: But at the same time, 

    LaToya “Patrice” Seawood: absolutely. My son is about to be 16 and of course the conversation of driving is coming up and I’m thinking no.

    Kim Allchurch Flick: Yeah. And yet at the same time, isn’t it wonderful when there’s a sense of delegating independence and decision making? So it’s yes. If the building blocks to that have been strong, then. Everybody’s happier and sometimes I don’t think some founders and people who are really just working and stressing about it, everything realize how you can do a good job with less stress too.

    So part of this may be the key to unlocking some of that and recognizing that in the end you’re actually gonna be happier for letting go of some of it. Yeah. In training systems, 

    LaToya “Patrice” Seawood: you are absolutely. 

    Kim Allchurch Flick: That’s a hard part though. It’s very psychological 

    LaToya “Patrice” Seawood: again. Yep. I hope to, I, I plan to continue to dive into that and learn more about that so that it can better inform my work.

    Kim Allchurch Flick: Oh, and you are well informed and informative to people like me and I so appreciate it. So is there anything more you’d like to add before the final question? 

    LaToya “Patrice” Seawood: I don’t think so. I think we’ve covered it really well, Kim, thank you so much. 

    Kim Allchurch Flick: Well, you’re amazing. That’s part of the reason why. So the final question is, if you could have dinner with up to three other people living or deceased, who would they be and why?

    LaToya “Patrice” Seawood: So it actually wouldn’t be anybody famous. I really would like to be able to have dinner with my grandparents. They passed early on. I say early on, meaning like before I started this company and my grandfather was an entrepreneur himself. And so looking back, there’s just so much I would like to ask and to learn more about not only who he was as a businessman, but who both my grandparents were as people.

    My grandmother passed when I was in my young twenties, and I’m sure like many people in my young twenties already thought I had it all figured out. And so now 25 years later, I, there’s some things I would love to know, and so my grandparents would be two. And then the third person would be my father who passed away as well, when I was just a very young toddler.

    I didn’t even, really know, I didn’t know him. But I, here he was amazing and I would love to talk to him. At this stage in my life, I would just really appreciate those conversations in a completely different way. 

    Kim Allchurch Flick: Oh, what a beautiful and very personal table. Thank you for sharing that.

    And thank you for being here, LaToya. 

    LaToya “Patrice” Seawood: Thank you. Thank you for having me and such great questions that you’re asking and really it was a really a deep dive to really think those things through and I appreciate the opportunity and the platform to speak about the great work that my clients are doing.

    Kim Allchurch Flick: Thank you. And I think what is revealing too, without even intending it in the beginning, but I have the best seat in the house, so I get to hear so many wonderful stories. Yeah. Stories are important. How people have built on their passion. How very few of us had a straight line weren’t 

    LaToya “Patrice” Seawood: Oh yeah.

    Kim Allchurch Flick: Weren’t born to say, I’m gonna do this hardly anybody. And the other thing is the question about optimism gets answered with every single person, and it’s. It’s showing me, and it’s like you said before with your clients, there are a lot of people that are doing really good things. Some are below the radar, some a little bit above the radar, but that knowledge that people are forging ahead regardless 

    Is so encouraging. 

    LaToya “Patrice” Seawood: It is. And especially we know in the world when we hear a lot of negative, crazy things. It is knowing, the, the good work being done, I guess in the trenches or on the ground, that is the motivator and it’s what inspires that goodness in you to go ahead and join in and to continue to do and to look at whatever you’ve been given.

    Or worked hard for, however you wanna look at it, but to use that to generate and multiply more goodness I ha I’m truly inspired by the work of others and the stories of others as well as yourself. And it yeah, I, if I don’t even listen to the negative news anymore, I can’t I listen mainly.

    To the motivational positive real stories that are happening with real people. 

    Kim Allchurch Flick: Indeed. And I think we don’t always see it, but we’re not doing this in isolation. There’s somewhere, there’s someone else doing something that forms a concentric circle, like a Venn diagram. And so we are touching each other, even though we may not be aware of it.

    LaToya “Patrice” Seawood: We absolutely are. And that’s the whole idea of the E of ecosystems, right? And then building ecosystems. I love looking at nature for inspiration and looking at how different parts of the system feed and support each other, and that when that is done authentically. I think that’s when you see the great even greater impact.

    There’s no way I can have the impact that I do by myself. I’m just one person. And so it’s been, the people who have poured to me who have encouraged me, helped me see things that I didn’t even see in myself. It’s been the business partners who I’ve connected with and I’ve learned so much from.

    It’s been a whole bunch of people, right? Like nobody can say that they did it on their own. 

    Kim Allchurch Flick: Absolutely. And you bring it forward so beautifully. So thank you. I appreciate your time. Thank you and have a great day.

    This Episode’s Guest: LaToya “Patrice” Seawood

    Headshot of LaToya "Patrice" Seawood wearing a tan suit coat and white top. She is smiling and looking at the camera with arms crossed.

    LaToya Patrice Seawood is the Founder and Principal Consultant of Level Up Management, where she helps business owners turn vision into clarity, structure, and sustainable action. With a background in human resources, operations, organizational strategy, and workforce development, she specializes in helping leaders build the systems and infrastructure their businesses need to grow well.

    LaToya is also an MBA, business professor, speaker, and facilitator who brings a practical, people-centered approach to organizational challenges. Through Level Up Management, her work is grounded in a simple purpose: build people, strengthen businesses, and empower communities.

  • Your Spending Is a Change Tool: Using Purchasing With Purpose for Impact-Led Buying with Rebecca Dray of Purchasing with Purpose

    Your Spending Is a Change Tool: Using Purchasing With Purpose for Impact-Led Buying with Rebecca Dray of Purchasing with Purpose

    Rebecca Dray, Executive Director of Purchasing With Purpose, joins Kim Allchurch Flick for a discussion about how spending can drive systemic change through impact-led purchasing. 

    Dray shares her journey from corporate hospitality to mental health advocacy to founding UK workforce social enterprises with open hiring, then moving to the US and launching Buy Social USA (later renamed Purchasing With Purpose) to simplify language and build a national network-of-networks connecting buyers to values-aligned suppliers. 

    They discuss the US “up-down” wealth gap, misconceptions that impact suppliers cost more or lack quality, and research suggesting most are cost-competitive with added benefits like talent retention and reputational value. 

    Dray describes tools and training to help organizations start small, improve supplier searchability, address logistics barriers, collaborate across networks, and support global verification via People and Planet First.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    00:56 Rebecca’s Career Pivots

    02:44 Building UK Social Enterprises

    05:56 Moving to the US

    08:39 Why Purchasing Matters

    15:48 Misconceptions and Value

    18:27 Tools and Training

    21:16 Finding Suppliers and Logistics

    24:02 Networks Working Together

    25:53 Habit Change and Advocacy

    31:36 Local vs Global Supply Chains

    33:08 Global Collaboration Basics

    34:05 People On Planet First Explained

    36:07 Atlassian Perks Worldwide

    38:08 Verification Growth Story

    42:10 Directories And Search Tools

    47:12 Optimism And 2027 Vision

    51:06 Signposting Not Scaling

    52:42 Verification Against Washing

    54:00 Calling People In

    55:47 Where To Find Them

    57:01 Dinner With Loved Ones

    59:49 Warm Farewell Signoff

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick. Welcome you all to the Binding Measure podcast. And today we have Rebecca Dray. Rebecca Dray is the executive Director of Purchasing With Purpose, a national network of membership networks, connecting buyers with values aligned impact LED suppliers across the United States.

    Rebecca is a leading voice on impact led purchasing and believes that buying is one of the most powerful and underused tools that all of us have for driving real systemic change. She works with corporations, institutions, small businesses and individuals to help them see that where you spend is where you stand.

    The topic today is your spending is a change tool. Are you using it? How we can all become intentional purpose-driven buyers? I love this topic and I’m so happy you’re here. 

    Rebecca Dray: Thank you, Kim. I’m happy to be here. 

    Kim Allchurch Flick: It’s good to have you. So what has been your journey to date and some of the interesting pivots or inspirations that have led you to this point?

    Rebecca Dray: I, how did I get into the sort of social enterprise impact led purchasing space is a bit of a twisty journey. So I started many, many moons ago working in the hotel industry for some well-known big corporate hotel brands. And I didn’t feel completely like it was fulfilling me. And I decided to study mental health counseling as a completely random aside, and I ended up shifting into working in mental health advocacy.

    And during that time. It was really obvious to me how many people were unemployed who had mental health problems, but they had nothing really stopping them from working now other than the fact that people wouldn’t give them a chance in employment. And so I decided to look more into how I could help people with mental health problems get employment.

    And I was at a conference and this man started talking about the concept of social enterprise. So running a business, the business sells goods and services, but you use the profit from the business to fulfill a social or environmental mission. And. This was in 2005. And I just thought maybe this is my thing, right?

    That I can use my corporate hospitality background and my mental health advocacy background and I can put the two together, so the sort of nonprofit and for-profit sectors together. And I set up a social enterprise with two other people. And we employed everybody and anybody who considered themselves disadvantaged in the labor market and had what we called an open door policy where we would basically say, if you feel that your, you have a barrier to being in work, then you can come and work for us and you’ll get a living wage and you will have support, and we will have wraparound services that will help you to work out why you are not able to hold down a job.

    And I’ve told this story many times, but the funniest thing wa well, the sort of funny slash terrifying thing was that two days before we o we were going to open, we were going to do an open recruiting day, and I went on the local radio and started talking about this concept and about what we were going to do with this business.

    And so then we get to the next day and we open up to start the open hiring and people were queued literally around two blocks. There were so many people waiting to come in to the open hiring session. We just thought, oh my God, what have we done right? Like this kind of terrifying, I think in our initial business plan, we said that we were gonna help 30 people.

    I think 120 people came to the open day saying, I need a job. I have a struggle. I have this barrier. And they were people with all, from all walks of life. And anyway, really long story short we went on to open eight of these businesses across the uk helping people to turn their lives around and get back into work.

    We were helping hundreds of people a year. And because the barrier for most people being in a job isn’t the job. It’s all of the things that happen in your life that stop you being able to hold down a job, right? Anyway, at the time I didn’t really know that the name of that would be Employment Social Enterprise or Workforce Social Enterprise.

    But I had this idea and I wanted to, to do it. And we started starting new businesses when we could see that there was a demand and an interest in a different area or a different kind of business. So we were running all kinds of different businesses, cafes and cleaning companies and gift shops and tea rooms.

    And we had a theater bar and all kinds of diverse things that employed people. And we also contracted a lot with local government and with local business in something that in the UK gets called social procurement. And so we had a lot of contracts. We actually were the preferential. Hiring support organization that actually took over the contracts that the local job centers had because we were so good at hiring and helping people retain employment who were considered like difficult to hire or difficult to place.

    Our workforce retention rate was the highest in the country. And so it was amazing, like our whole system of doing things and supporting people. So anyway, I, 12 years ago moved to the US and when I came here was to run a business in Florida originally. Which I still do, but when I got here I was curious about social procurement and I was like, why, what’s happening in this space in the us?

    And I couldn’t find anything. There was just nothing that was talking about this concept. And I was having meetings with people to explore and find out what was going on. I had a meeting with the Social Enterprise Alliance and various others, and I actually joined and ran the chapter that was in Michigan and I just discovered that nobody was really talking about this topic and nobody wanted to work on it.

    Social Enterprise Alliance actually said if you have skills and knowledge in this, maybe you should start something. And so I was like, okay, I will. So seven years ago, something like that, 2019, I think we started an organization called by Social USA and the whole point was to do social procurements across the us And nobody understood what on earth we were talking about.

    They’d never heard of social procurement. Most of ’em hadn’t ever heard of social enterprise. It was a complete anomaly to people like trying to work out what this concept meant and what it was. So we’ve learned a lot over time. We’ve changed and pivoted and had to read the room a lot in terms of working out what fits here and what we can do and what does and doesn’t resonate with people.

    And so three, four years ago we changed the name to Purchasing with Purpose. And funnily enough, just the simplification of the language helped people understand more. That they wanted to purchase intentionally and have impact in their purchasing. And so it’s helped us to change the language and to change the way that we were doing it as well.

    So trying to bring together networks all over the country. But yeah, it was a very meandering strange beginning, which I think is often the case for people that end up in this field. It’s usually, they don’t come into it in a straight path. 

    Kim Allchurch Flick: I do think you’re right. I think that’s, it’s been that way for me as well.

    And we actually met because of the Social Enterprise Alliance, or SEA Yeah. And I’m so appreciative. So while I’m still new to purchasing with Purpose as you know, my company is People and Planet First verified in a Purchasing with Purpose partner. And I wanna ask you what is your worldview and how is Purchase with purpose fitting into it now?

    And what would you like to see? 

    Rebecca Dray: So I would say.

    And I’m gonna say maybe let’s say US view for now. So I would say us view, we have a lot of people who feel really stuck and powerless and frustrated and like their lives aren’t really improving. And I guess a lot of the framing that we see around us tells us that that’s a left right problem, but I actually don’t think it is a left right problem.

    I think it’s an up down problem. I think that there are. Too many extractive businesses and people who want to accumulate wealth at the top and don’t want it to cascade down to everybody. And I think that money isn’t circulating, it’s not creating resilient local economies like it used to. The idea of capitalism has become something more ugly instead of what its actual roots were.

    And what the intention of it was right at the beginning, which was about building, strong resilient local economies and communities and having business that circulated money locally so that everybody could do well. And I think that’s, that has really significantly changed and is getting worse in many places.

    And so the gap between up and down, top and bottom is widening. The place in the middle is becoming even harder for many people. And yeah, so I think that’s what we’re trying to tackle is you don’t actually have to run a business in that way. That isn’t actually what somebody spelled out.

    And people like to talk about shareholder primacy and things like this, but it’s really a myth. It’s not actually the way that business has to be. Business can be good for people on planet, it can be good for everybody. It can reinvest in solving problems in its local community or for the planet.

    And and so that’s where we’re trying to go, is we’re trying to help people to see that in the US and to think about the way they run their business, the way they buy. And our purchasing spend is. Absolutely the best way to do that because it is so much bigger in number than our donating dollars.

    So what we buy versus what we donate is probably about some people say it’s 650 times more. I’ve seen other research that said it was even higher than that, right? So that the amount that we just purchase every year it’s in the trillions. And if we could just shift some of that to these businesses all over the country that have chosen to prioritize solving problems versus making two, three people richer, I think that society would be stronger from it.

    And and so that’s what we’re trying to help people to do and to see. And it’s difficult in the US because, I came from the uk. The concept of this type of business model is much better known, right? The Scottish government, I dunno if you saw this, but the Scottish government passed a bill just I think last week, maybe the week before, called the Community Wealth Building bill, which talks about, money that’s spent, should stay local, should improve things, should be with businesses that reinvest and solve problems.

    And and it’s all about, building this kind of social economy. But it’s much harder to find those organizations in the US because they call themselves tons of different things. So when we did some mapping research last year that I think you took part in, I think we had 30 different terminologies that people were using to describe their business.

    They’re like, I’m a regenerative business. I’m a cooperative, I’m a steward owned company. I’m a B Corp. I’m a social enterprise. I’m a fair trade enterprise. I’m, I mean on and on and on was the terminology. And so we also don’t have a legal structure, a single legal structure that just would help people find that business model, right?

    So you can really choose any legal structure in this country and then put protections in place to, to protect that long term. But people don’t really know how to do that. They don’t know, there’s not a lot of support out there for doing it. A lot of attorneys that help with business startup and so on don’t know about the different protections you can put in place.

    And so I feel like the movement. It’s here, it’s big. We think from the research, it’s well over a million organizations in the us but it’s finding them and getting them to self select and say, that’s me, right? So that we can know that this is something huge and that it’s a strong, powerful force of business within our sector that people can be doing business with and that they sell just about everything, right?

    So consulting services to toilet paper, right? And break room supplies through to T-shirts. So it’s everything and anything, but I think that the education piece in the US right now is it needs a lot more work and we need a lot more collaboration. 

    Kim Allchurch Flick: Indeed. And it sounds like things are really murky for people to grasp it all and that some organizations and others work in parallel, but they’re not crossing over and working together.

    And what you say about the language is really true in terms like sustainability and impact becomes somewhat murky. And then I think, what do you think about this? I, there’s possibly another perception that doing something with businesses that are doing something as a force for good would also cost more.

    And even though Nielsen says, I think it was 2014 and 2017 or so, this study said that two thirds of consumers globally are willing to pay more for products and services. When a company has good values, what if, but it doesn’t say that you have to pay more necessarily. Pricing can be in parity. It can be more, sometimes it, I think it all depends.

    But do you think there’s an image that. Like organic used to be a lot more expensive. Now there’s a lot of leveling that’s happened over the years, but what do you think are the perceptions in the consumer’s mind about, even though two or thirds of the globe wants to buy from companies that have good values, what do you think are the obstacles and the challenges on their side, but also on the seller side?

    And this is B2B and B2C. 

    Rebecca Dray: It’s really a complex mix of problems. I think so and we’re trying to look at within purchasing with purpose, we’re trying to look at multiple fronts that we see as missing puzzle pieces. And I see it like a big puzzle. You need to fix quite a few different things and have them all working in harmony for us to be able to change this.

    So one thing would be, yes, a lot of perception, right? So the perception is they’re all tiny. The perception is that they all cost more. The perception is that they’re looking for a handout or, might not have a good quality product. They just are doing a nice thing. So therefore you should buy something from them and feel good.

    And instead of realizing that these organizations are selling to corporate government, retail, et cetera, the same as any other business, they’re just choosing to do it differently and have their model be different. They’re choosing that the majority of their surplus gets re reinvested into the mission they’re trying to solve, rather than going to a few shareholders or an owner.

    But it also doesn’t mean that you shouldn’t. Pay the owner, right? Or that you can’t make a salary or the, so there are lots of those misconceptions. We don’t have enough research in the US about some of those topics too, so that’s difficult. But I know that so the software company, SAP, that they’ve always been a really strong supporter globally of this type of procurement.

    They did a piece of research or they were involved in a piece of research in Europe a number of years ago, and I think they said that sometimes the cost was maybe 1% or 2% higher than another supplier. But the knock on impact for their company as a whole of doing this type of procurement actually more than negated the additional cost if there was one.

    So this research, I think, found that. In general, something like 95% were cost competitive or lower in cost. And that where it was hiring cost, just the fact that the company was doing this kind of procurement in the first place made the company itself better able to hire top talent, retain its staff, make its shareholders and customers happier.

    So there were all of these additional benefits that, that they were getting from doing this type of purchasing, which is why they were doing it. Interestingly one of our team, Jared who works for Purchasing of Purpose has created, and we are beta testing this tool called three T, which is helping a company to see the additional value that is created when they buy in this way, because I think it’s one of the missing pieces.

    So that for us is another missing piece, right? Is. Give somebody the data to be able to go to their boss and say, this is the value we create. Because it’s all of these things that you wouldn’t think of, right? If you are just talking, I want to buy this paper or this paper, and this one comes from Staples or any big box store, right?

    And this one comes from one of these businesses, these impact businesses, like generally speaking, you have to have the reason why behind it. And I think those are some of the tools we’ve been missing. And so we’re beta testing this new tool and I’m hopeful that that’s gonna help. We’re doing a lot of training.

    We’re actually just about to launch a series of 10 self-paced training classes to help people learn the essentials of how to do this type of purchasing. Why, how to talk to your boss about it or your colleagues about it. ’cause the other thing is that. You need to involve more than just the purchasing department, right?

    You, if you’re a bigger organization, you probably want to also involve PR and marketing and CSR and all of these other people in other departments that will have a knock on benefit from you doing this type of purchasing. So teaching people how to structure this, how to talk about it internally, how to put their foot in the water and get started, right?

    And another misconception, I have to make a billion dollar commitment. That’s like ridiculous and often fails, right? There’ve been multiple big companies that have made billion dollar commitments and then they just slowly stop talking about them because they can’t achieve them. And so we encourage people, no, start small, right?

    So buy one thing in one product category. Change out some break room supplies, change out, get the next time you’re doing an event, have your printing done by a social enterprise, right? So things like that that are small, incremental steps that you can take. And then you feel out the relationship with this new supplier, right?

    And you see, oh it’s amazing quality. It costs the same, it was delivered on time and we helped all of these people, for example, to get a job or to come out of poverty or homelessness or whatever. And so small steps is another piece. I’d say that the piece around not being able to find them is huge, huge barrier.

    The reason that people go on places like Amazon and that isn’t. B2C anymore, right? Amazon is used by schools and colleges and during COVID, Amazon’s B2B sales went through the roof, right? Because they were able to force discounts onto sellers. They were able to do all of this sort of, huge scale purchasing that was easy for the buyer.

    We don’t have something comparable to that. And part of the reason we don’t is logistics. So we’re trying to work on, and we have been for many years on a national logistics cooperative that could have warehousing, fulfillment services delivery and last mile delivery in a number of hubs around the country so that all of the social enterprises could buy their logistics services from this one huge cooperative.

    Because right now, how are you gonna. Compete with the buying power that Amazon has, right? There’s just no way. And or you’re going to buy things from like our directory or marketplace, but each vendor or seller that you’re buying from is gonna package things individually and ship them individually to you because they’re not all sitting in a huge warehouse that you know is owned by Amazon, just down the street from you, right?

    So there’s all sorts of different barriers that we are incrementally trying to work on, and I think helping the enterprises to do things collaboratively and collectively, helping them to get collective visibility and for people to understand what they are and what they do and why should I make this switch.

    But also helping them with all of that reduced overhead that a lot of these huge, they’re not monopolies, but they might as well be right. A lot of these bigger companies. Who are purely making Jeff richer, right? Is essentially they’re buying power. They’re storing power. Their delivery power is, you can’t compete right now if you are, if you’re not in that space.

    And so a lot of these enterprises end up selling on these marketplaces and losing 30, 40% of their sale. It’s huge, right? If you are already have got an additional overhead because you chose to solve a problem in the world that we are facing in our society or in your community, you don’t need that additional overhead of the 30% of your profit going out the window, right?

    So I think there’s so many different facets. The other thing is around getting all of these different networks of enterprises to work together. So the reason we became purchasing with purpose instead of by social USA, was as by social USA. We were going out and searching for sellers, suppliers for individual buyers, and quite often we would find them through networks, right?

    So like Kim you are part of several networks. You mentioned Social Enterprise Alliance. You’re a big part of the B Corps space. You are part of all sorts of different networks, right? But the networks weren’t necessarily working with each other again, because of terminology. Oh, you are different from us, right?

    You are B Corps and we are social enterprise. Okay, we have more in common than we have a part, right? And so if we have similar values, if we have similar way of looking at the world, we should be working together, not apart. And I understand why it happens, but I think there needs to be a tide turning of all of these similarly values aligned organizations coming together and collaborating.

    And that’s essentially what we’re trying to build with purchasing with purpose. And we have about. 30 something networks now who are part of the collective, but we’ve found more than 250 across the country. So it takes time to get people to work together, trust each other, want to collaborate. 

    Kim Allchurch Flick: It does.

    And I also heard a statistic, and it was around COVID when the B Corps applications exploded, but also the shift went from B2C business to consumer approvals to more B2B business to business. So we found that very interesting and that hopefully lends something that more people can learn to work with purchasing with purpose.

    And the other thing, and this is just personal, I notice how hard, maybe not hard, but slow it can be to change a habit. And my purchasing just personally has been one of, and it took a. A while, but I wanna eliminate plastic as much as I can, or at least not buy with plastic. So an example is with cleaning and laundry, I managed to completely eliminate plastic packaging From those two things.

    Those two things, yes. Not just items, but the whole idea of cleaning and laundry. No more plastic, but it takes a while. But when, as a consumer going into a grocery store, it used to be, I want this. I want my favorite peanut butter, or I want this. And now I look at it and it took some brain training, like several repeats to say, I want the best packaging and I will find the product.

    But the first decision point is the packaging, not the product itself. So for instance, one of them is, I love peanut butter. I love a certain brand. They used to be in glass, now they’re in plastic. I don’t buy it anymore. I look for the plastic ones. Yeah. But it takes some time. So I want to give people grace, including myself, that it is a habit forming idea.

    But leading the decision point with something different than the product itself is training the brain. But I find it really liberating once I get there because it, it narrows the scope of how many choices there are to pick the one that fits everything I wanna do and my values and my lifestyle.

    Rebecca Dray: Yeah I think that’s really interesting and it’s something that. We’ve been taught that we need everything now as well, right? So we’ve been taught I need it tomorrow, right? I want it to come overnight. But we don’t think about the cost of that. And I say we, lots of people do think about that, right?

    Lots and lots and lots of people do think about it. However, the system for choosing something different is not yet developed enough to be able to compete and make it easy. And so I do think there are lots of people, particularly younger generation, my kids’ age, in their twenties, really care about this topic and as they should, because we are, as the older generation messing up the planet that they’re gonna try and live in, right?

    And so it’s thinking ahead for what we’re leaving behind and what do we want? I say vote with your wallet, right? It’s like what do you want the world to look like? And if you’re not going to help create it, then you are essentially voting in the other direction, right? Because you have to make choices.

    And so the other thing, people might say to me that’s easy for you to say, right? You can afford to make the choice between this thing and this thing. And I would say, yep, that’s very true in parts of my life, I have disposable income where I can think about making a choice to buy something different, to wait for it three days, whatever.

    But I think the thing that everybody can do is be an advocate, right? So if you can’t do it yourself, think about all of the places you touch, where you could. Impart the knowledge and ask people to do better. What about your kids’ school? What about colleges or hospitals in your local area? What about your place of worship?

    What about your workplace? What about your local government office? There are all of these different places where any of us, what about other people you meet and your friend circle and your family circle? Can we just help each other to see what’s out there, to learn to share this knowledge?

    Funny, strange story, but I was sitting in the at a hotel lounge last night waiting for my partner to come in on a plane that was delayed and he got chatting to this man opposite me who’s in a completely different field of work for me and. We start talking and eventually I start talking about social enterprise.

    ’cause that’s my favorite topic and and purchasing. And he was just like, this is so fascinating. I never thought about it. And then he starts telling me things that his company is doing. He’s like, wow, we have a special program where we support veterans, for example. I’m like, fantastic.

    You could buy from this social enterprise that’s in Detroit that employs homeless veterans, right? And he’s like, no way that exists. It’s like, just, it’s a conversation, right? I wasn’t making him buy something, but he’s now aware and he’s like, my wife’s gonna love this. And, and so that’s how you spread the word you, if you are not able to do the purchase yourself for whatever reason.

    You can tell somebody else that can do it, and so that is something that every one of us can do that’s free. Is inspire change in others. Talk about this because we want money to circulate in our community. We don’t want it to flow straight out the door again. That’s one of the divisive things that’s happening in this country right now.

    And it’s not about politics, right? It’s about this massive wealth gap and this sort of extractive behavior rather than regenerative behavior that we want to see more of in the world. 

    Kim Allchurch Flick: Indeed. And also we all think, a lot of us think about purchasing local. The world is beyond local. And the way I look at it is, yes, supporting local companies is very, very important and keeping money where it can be and build a local economy.

    And yet even local companies that have usually have a product wine might be one of ’em. It’s the grapes are grown locally, the people are hired locally, but the corks and the barrels are in France or Portugal. So there’s still this interconnectivity that is international as well. The supply chain for a lot of us is still global and even when they’re, we’re choosing to purchase local, there’s usually a tentacle or some kind of a web that is international.

    It’s the world we live in. And how do you speak to that with purchasing with purpose? 

    Rebecca Dray: We work alongside organizations like ours all over the world all the time. I spend a lot of time on calls and emails and WhatsApp messages and so on with colleagues in so many different countries. Interestingly, this whole topic of impact led purchasing is much, much bigger outside the US than in the US right?

    I was talking earlier about how we called ourselves bi social USA. One of the reasons we chose that is because there’s a bi social Canada right across the border, right? I’m 45 minutes from Canada. And but the name didn’t track here in the US it totally tracks in Canada, right?

    They’re very successful doing what they’re doing. And working with, for example, local government on when new construction happens, making sure that the purchasing for that, those construction projects happens with these social enterprises So internationally. We have to and want to, help each other learn, share knowledge trade that, that’s how we all thrive, right?

    I think at the moment we’re not particularly a popular destination for a lot of people. And so that’s, that’s fair. So I don’t see us doing as much of that right this moment, but I think even, so I was on a call yesterday with colleagues who were in Brazil and we were talking about working across, from Brazil and the US and Canada.

    And so that stuff is happening all the time. We briefly touched on the verification people and Planet First and Europe people and Planet First verified organization. There are, multiple organizations all over the world who are getting verified. The reason that people on Planet first started as a global participatory verification system was because of this issue of not being able to see these organizations easily globally.

    So the motivation behind it came from consultations with network leaders in, I think 35 countries or something like that, saying, is there a minimum standard that we could all agree to across the world that is, you might call social enterprise and I might call the social and solidarity economy and somebody else might call a fair trade enterprise and et cetera, et cetera.

    Is there a standard that we could all agree is the minimum bar for that and could we then. Offer a super affordable way of verifying those organizations that literally just covered its own cost, right? It’s not there to extract money from the system. It’s not there to become prohibitively expensive, and that can work across any legal structure or lack of legal structure in many countries, right?

    So many, many countries don’t have, the US doesn’t have a legal structure that exactly fits all of the criteria. So that’s how people on Planet First came about. And purchasing the purposes, one of the three steward organizations that ensures that the standards are being upheld globally and we donate a lot of people time and money to help build it and grow it and expand it, but.

    But yeah, that has 85 partners, I think across 132 countries now working together on trying to get these enterprises visible, verified, and work on things, benefits for them. So Atlassian software company just acknowledged that if your people on Planet first verified, you can have free Atlassian software.

    That’s amazing. That’s like such an amazing win. If you are any verified enterprise that uses Jira or, I’m trying to remember the name of all of their different products, right? But Trello. 

    Kim Allchurch Flick: Trello is one 

    Rebecca Dray: of the Mio, I think. Yep. So yeah, so there’s, that’s an example of collaboration internationally.

    The conversation with Atlassian was started by one of our partner organizations in Australia. And they said, we want to offer this in Australia. And we said could we offer it everywhere? Because these enterprises are everywhere. And they’re like, yeah, that’d be great. And so here they are.

    Now they’re listed in the supporter directory for people and Planet first supporters that want to offer things of benefit to verified enterprises globally. That’s a great example of participation across multiple networks all over the world working together. And it doesn’t always have to be about trade.

    Sometimes it’s about opening up a benefit or an opportunity or visibility for enterprises in a way that doesn’t exist right now. 

    Kim Allchurch Flick: And people in planet first verification, at least in my small worldview, is becoming. Increasingly noticeable. People are recognizing that beautiful logo, and I see more and more companies that are going for that first, they may verify as other things as well.

    And the other beautiful thing I believe about people in Planet First is that it can organizations can get that as well. Like nonprofits absolutely can do it. 

    Rebecca Dray: Yep. 

    Kim Allchurch Flick: And the environmental climate piece is included as well, because I don’t think we can separate social and environmental very much because it, everything environmental affects us and it can affect economies and vice versa.

    So I’m glad that that’s there as well. But what has been the people in Planet First verification growth? ’cause it seems like it’s a reasonably new verification among many certifications. It is verifications. 

    Rebecca Dray: It is. So it came out in 2019, but as a sort of not a test case, but almost, we were running it to see how it would go.

    And it actually had a different name, it had a different badge. It, and interestingly in the US I said I don’t think this is gonna work in the us. For a start, it used the word social enterprise in the badge. And so I said, yeah, what we are finding here in the US is people don’t know what that is, so we’re going to lose all of these people that, that sort of would love the concept, but they don’t know the wording, the terminology.

    And we actually brought in branding firm in the US and said, can you help us to create a brand for this that, that we can move to just in the US And originally and they came up with. Through lots of consultation with us, what’s important? What are you doing? What’s the, and we said essentially we had come up with the name of Will.

    All of these businesses put people on planet first. They put people on planet before profit, right? So they make a profit, but they all put it first. It’s not an afterthought. They’re not just considering it, it is central to their existence. And they came up with the badge for us, with the word first, slightly to the left and first, and it was great.

    And now we’re seeing about 20 to 25 organizations verified every month, which which is great because, I think when the B Corps badge started. I remember somebody told me a statistic that was like, after five years there were 75 B Corps certified. And I was like, okay, so we’re in year three and we’ve got over a thousand.

    And that’s amazing, right? We’re doing really well. And I think, so I think it’s resonating with a lot of people from a lot of different backgrounds. And partly because it doesn’t use any one terminology, it just talks about what we try to do. It does have a catchy badge that I have stamp all over just about everything that I wear and walk around with and have on my water bottle and my laptop and my t-shirt and, things like that because I love the logo and people actually often ask me about it.

    What does that mean? What is it? And they’re always curious. So yes, I think it’s getting good pickup and the more partners and networks we can get involved in promoting it and supporting it, the more it’ll grow, I think. 

    Kim Allchurch Flick: I believe so as well. And some companies have one certification or verification.

    Some have many 

    Rebecca Dray: Multiple. 

    Kim Allchurch Flick: Yeah. And yeah and I just don’t always know how people prioritize or what to think. But the fact that it is possible to have many, and maybe that’s one of the things that will bring people together more is recognition of what these verifications are doing for companies, but even more importantly, what they’re doing to the networks or for the networks, for the consumers, for the partners who are buying for the supply chains.

    And the more recognition, the better, so that people can think, I need to have something printed. I will only print from a verified. 

    Rebecca Dray: Yeah. 

    Kim Allchurch Flick: Company that cares about the planet and people, however they talk about that, whether it’s social enterprise or not, but putting that choice first. It’s not that the printing is needed first because printing is ubiquitous.

    We could get it anywhere. Yeah. But putting the value of the type of company from which we will purchase that first, that could catch fire and make a big difference. Yeah. But I still think the terminology gets a little bit tricky and the lack of searchability for things is an, it’s just something that is still tricky.

    So one of the things I would dream of is what’s a great online directory where somebody could just go in and search? And what do you think are possibilities of that, of improved searchability? 

    Rebecca Dray: So we’re building directories now. We have a Purchasing with purpose has a marketplace and a directory.

    Of the enterprises that we work with in the US Good Market Global has the has a much bigger directory and marketplace of organizations all over the world. The People On Planet First website has a directory of all of the verified enterprises around the world, but I think it will become more and more, and more.

    I think it needs to like that visibility piece is really important. One of the things I love about what we do is we’re not asking people to move away from a network. We’re asking the whole network to join and be part of this collaborative, right? So we’re not, we are not Purchasing with Purpose is not a membership organization.

    It’s just a collaborative of people who want to work together on purchasing opportunities and visibility. So we are terminology agnostic. We’re network of not agnostic. We’re not saying this one’s better than this one. We’re saying these are all values aligned. And I think the more we build that trust base with people within different networks, and that could be local, right?

    It could be a city directory. It doesn’t have to be something national or international or statewide or whatever. It can be small. The other thing that we are doing this year is we’re changing our website and our searchability functions so that not only could you look at going back to this discussion we had earlier, right?

    Where are all of the places that I spend money or make choices about what I buy? We’re going to change our search tools so that. You can find a map in the place where you are, but you can search under multiple categories. So not just what are the goods and services I can buy? Who am I hiring? There’s tons of enterprises across this country that focus on workforce development. Back to my story of what I did in the UK 20 years ago, right? 25 years ago, we were in considered a employment social enterprise, right? There were loads of these organizations in the US particularly that focus on supported employment for people with disadvantaged.

    Mental health challenges, physical disabilities, learning difficulties homeless people, people who’ve been previously incarcerated, PE people who have been trafficked or, had domestic violence and things like that. There’s so many workforce focused social enterprises that sell amazing goods and services.

    But they also have people who are learning to get their confidence back and their skills back, who then move on into other employment. So many of them broker hiring. What if you can search for your next hire from one, from this directory as well? What if I can find a restaurant or a bar or an art exhibition or a piece of music I want to listen to that’s within this values, right?

    That’s reinforcing and helping me feel attached to this community of value. And I think there’s more and more of that. So we’re gonna build out that functionality and we’re also gonna have a recommendation tool so that you could be out and about in your community and maybe you end up somewhere.

    I remember Danielle who works in our team. Text me one day and was like, I’m in this different city and I just went in this cafe and it turns out that it’s a social enterprise and they’re working with women who have been being trafficked, right? And being victims of abuse.

    And she’s like, that’s amazing, right? And so she’s sending me a photo of them and it made me think we want everyone to be able to send us a photo and say, here’s one, right? Here’s this organization. So that you can recommend, because I think word of mouth and recommendation it gives people agency to take action and to be an advocate for what it is we’re trying to see in the world.

    So yeah more ways to have that happening and then connecting that to others globally doing the same thing. 

    Kim Allchurch Flick: As a visual thinker, I can just see MindMeister maps in my head. Yeah. But some people aren’t always that visual. But you’ve said advocacy twice, and I love that word. Especially when it, we really feel it.

    Advocacy is a force of nature. It can be so amazing. And the other thing is, it sounds like this is bringing you full circle back to some of your origin story about originally helping people who weren’t considered hireable and showing that Absolutely. They have, they are. And what a wonderful thing to do.

    So what makes you optimistic at this point? 

    Rebecca Dray: I think people make me optimistic. Generally speaking. I think most people are good people and they want to do good things. I think many people feel scared, frustrated, stuck, unsure. Uncertain, so what I am seeing is that we’re offering tools, right?

    Tools for people to be able to take that and take a little piece of power back and have a pocket of positivity in their day where they can feel like they’re helping and they’re contributing and so on. Doesn’t have to be financially, it can just be in spreading the word in advocating and talking and sharing.

    So I feel really positive that people want this. I’ve seen more networks wanting to work together than ever before which is fantastic. Actually. I don’t even know if I should tell you this, but we’ve been talking about, the idea of maybe doing a collaborative conference in 2027 or like a conference of conferences, right?

    So like all of the values aligned networks coming together in one place, probably a convention center, having an expo of all of the different types of businesses, no matter what they call themselves, but they’re all values aligned, right? All the buyers that buy from all of these organizations cross populating across all of the other organizations.

    Like to me I put an email out into our networks and said, what do you think? Is this a good idea or a bad idea? And I was shocked at how many networks thought it was great idea. And we’re having a meeting next week to start seeing if we can work it out. And so that makes me optimistic that people want this and they’re looking for what they can hold onto and affect change with.

    And I think that’s what we’re building. 

    Kim Allchurch Flick: Count me and I’m excited about that too. And it also. It’s important to recognize that this is across so many sectors. It isn’t just consumer goods. This is big. How the consumer goods get to us. It’s also about services. It’s about support. It’s about so many things.

    And I think that the thing that, as you’re talking also gives me optimism is there are many people who are doing this under the radar, but knowing that there’s such a large quantity of people who care makes me really optimistic and not feel so alone. And 

    Rebecca Dray: yes, 

    Kim Allchurch Flick: And I actually don’t feel alone because I’m in groups that are like valued.

    But I also have a lot of optimism in the innovators because there were changes we couldn’t have made maybe 20, 30, 50 years ago. Because the innovation wasn’t there yet. But sometimes solving a problem creates an innovation. Like somebody solved my laundry and cleaning problem by doing something with no plastic and all plant-based, and it works.

    It wasn’t, those things weren’t there before, except, in my grandmother’s time with, with inconvenient things. And I think that’s another thing is answering things in a way that people, the uptake will be good because I think people still need some convenience in their lives, and I’m willing to make changes that are inconvenient.

    Yeah. But maybe not across everything, every day, all the time. And. But giving ourselves the opportunity to find, and I think this is something that you’re solving with purchasing, with purpose and people in planet first, is making the searchability easier. Because if we want to do good, but we can’t find a way to do it, that becomes very frustrating.

    It’s a roadblock we give up and people have lives to lead, but there’s other things we have to do. But to make it searchable is such a gift. Yes, 

    Rebecca Dray: It is. I think. So I’m sure that the people that work for me at purchasing Rep Purpose find it very strange in that I say to them all the time, I don’t want us to grow.

    I really don’t like genuinely, we’re currently a team of four. We may at some point become a team of five. That’s plenty. What I want to grow is all of these grassroots networks that are working on the ground with people. What I want to grow are the enterprises themselves, right? Everything we do, and I always talk about this, we should be signposting, we should be connecting dots.

    We should be listening to people and going, oh, I know somebody else whose needs to work on that or is interested in this thing, or, and connecting people together. So I see purchasing with purpose as more of a sign poster. Making things visible, connecting dots, just sharing knowledge, getting people to share with each other.

    That’s genuinely where I want us to be. Because it doesn’t exist right now in the way that it should. And actually that makes us. Weak and less powerful than I think we really are as a sort of movement of movements or a, network of networks or whatever you want to call it. I think there are tons of values aligned people out there.

    So how do we connect them all together is the piece that I would love us to be able to solve and I don’t need that to make our organization bigger. I need it to make those organizations bigger and those enterprises bigger. 

    Kim Allchurch Flick: Yeah, I love that. I also love that people in Planet First is a verification.

    It is third party because there’s something really good about verifying what someone says and as a company owner. Yeah. And my company has verifications. It’s that proof point that I am doing what I say I’m doing and somebody else verified it and said yes. And it also gives us a chance to really think about how to improve.

    Yes. 

    Rebecca Dray: And 

    Kim Allchurch Flick: how to demonstrate, because the last thing we want do really 

    Rebecca Dray: important. 

    Kim Allchurch Flick: Yeah. Yeah. The thing, the last thing we want in these networks of networks is a lot of greenwashing is things Yeah. And whitewashing. 

    Rebecca Dray: Absolutely. 

    Kim Allchurch Flick: Whatever, washing, because there’s been so much of that in the past. So I look at it as a good gateway, not a negative.

    To think about having a verification really does help us get past any thought barriers to a point where everyone in these organ, in these networks of networks together understands that they’ve all crossed the same bridge. And that is that somebody says, yes, you are doing what you said you were doing.

    You are making a case. You are making a claim. Yes, you are doing what you said and you’re proving it. I personally, I think that’s great. 

    Rebecca Dray: Yeah. No I agree with you. And I think that not only is it a way of. Proving something and showing something and being validated. I think it also calls people in on the journey and it shows them what good looks like.

    And so for me, we talk about this a lot in terms of the verification. We never say to somebody, you don’t qualify. You are not verified right in that way. What we say is, at this time, you don’t meet all five of the standards, but we encourage you to read the review guide, to read the documentation, to read what the standards say, and we are more than happy to help signpost you to how to improve.

    People ask us for improvement points all the time, and I think that’s fantastic. We should be calling people in, not calling them out for what they haven’t done yet. And I think we need more of that in society. To me, this is a journey, right? It’s like when you were talking earlier about buy local is great, but what about, and I remember hearing somebody once talk about this as concentric circles.

    So yes, if the gold standard is right in the center, there are all of these ripples and concentric circles coming out from that of good, right? And so how do we pull people towards the middle rather than pushing them outta the circle? I think that’s really, really important and part of the mission of what we’re trying to do is educate, bring people along, call ’em in, show them what’s possible.

    So the verification really does that, and it’s being used more and more now by networks globally who want to educate others and say this is what good looks like for your business. Which is fantastic. 

    Kim Allchurch Flick: Yes. And how can people find you and join. 

    Rebecca Dray: Purchasing with purpose.org people and planet first.org.

    So very simple. Both of those if they want to email me personally, Rebecca, at one of those two it’s very simple. As I say, with a really small team, we can have a very simple email address, which is our first name, and then the name of the organization. But yeah, there’s, there’s directories and things on our website.

    There’s, we haven’t even touched on all the other things that we do around local place-based buying initiatives and things like that. Some of the things that we’re building out this year, which are gonna be really exciting around shifting spend, but I think a lot of it’s on our website, the same with people on Planet First.

    It’s got a quick links page that has the answer to just about any question anybody might ever ask you about the verification. And we add to it and improve it all the time. So if people want to know more. It’s easy to find a lot of information on the people on Planet First website. 

    Kim Allchurch Flick: And I second that because I do support other companies that are seeking to do it and 

    Rebecca Dray: yeah, 

    Kim Allchurch Flick: and help them along with that.

    And everything is in the show notes. So if you’re ready. The final question is the one that has nothing to do with what we just talked about, but that is if you could have dinner with up to three more people, so a table of four living or deceased, who would they be and why? 

    Rebecca Dray: So my answer’s probably going to be a little bit pedestrian and sentimental, but actually it would be three people who have passed who I really care about and and all of them died quite suddenly.

    And I think, so one of the things I try to do now in life is. Tell people that I love them. Tell them that I care about them. Explain how I feel. Give somebody a hug. Things like that. I think we need more of that in our daily lives. And there are three people in my life who passed very suddenly.

    And one of them was my father-in-law and we were politically about as opposite as you could get, but we cared about each other really deeply. And he was a very caring, loving person who I would have amazing debate with about the state of the world and so on. But he really, really paired and he had this sort of graph exterior, but he was a teddy bear really on the inside.

    And I miss him greatly. And he died very suddenly. And the same with. One of my really, really close friends. It was actually his birthday yesterday. And it’s not quite a year since he passed, but I didn’t get to say goodbye to him. And I have another friend as well that that happened to. And I think when somebody, I can think from a sort of nice, cuddly perspective, either these authors or famous people or, whatever that I might want to talk to and Sure.

    I love talking to people. I love the sociology and the psychology of people and learning how they got into things and why they do them and so on. But there’s something to be said about having that last bit of time back with somebody that was taken from you really quickly and that you didn’t get to say goodbye to.

    That I think is very important. And, whenever I am away from my son or my partner or people I love, I always say, I love you as the last thing. I was telling somebody the other day, an unsolicited I love you from my child is probably the most amazing thing in the world. You can’t explain that, explain unless you’ve felt it.

    But when your kids go through like teenage years, and they don’t really need you as much and stuff, but then just outta the blue you get, and I love you mom. Oh, I, it’s just so special. I really, really value those moments. So yeah, that’s who I would sit down with. 

    Kim Allchurch Flick: Oh, that’s so beautiful.

    I thank you. I can’t wait to see you in person and give you a hug. I love you. I love what you’re doing and I think you’re a blessing in the world. So thank you very much. Thank 

    Rebecca Dray: you. 

    Kim Allchurch Flick: And everyone says, oh, I really 

    Rebecca Dray: enjoyed chatting to you. 

    Kim Allchurch Flick: Oh, you’re so full of amazing ideas and making the world a better place.

    Thank you so much everyone. This is Kim Allchurch Flick with Mighty Measure. Signing off. 

    This Episode’s Guest: Rebecca Dray

    Dedicated to creating visibility, opportunities and awareness for enterprises that put people and planet first. Proving that impact procurement improves society alongside corporate sustainability, shareholder and customer satisfaction & employee retention. Rebecca Dray is creator of the Purchasing with Purpose movement, and engaged with the People + Planet First verification.

  • Making Hiring More Human: Networking, Informational Interviews, and Strategic Job Searching with Mac Prichard of Mac’s List

    Making Hiring More Human: Networking, Informational Interviews, and Strategic Job Searching with Mac Prichard of Mac’s List

    Mac Prichard, founder and CEO of Mac’s List, joins Kim Allchurch Flick for a discussion about how hiring works and how job seekers and employers can navigate it. 

    Mac shares his communications career and periods of unemployment that taught him the value of job-search skills, networking, and referrals. 

    He argues that while tools like “easy apply” and AI have changed, core principles remain: be clear about goals, build a short list of target employers, and connect with people inside them through purposeful informational interviews. 

    He warns against over-reliance on technology and emphasizes that hiring is driven by risk reduction and relationships, with added challenges from ageism and racial discrimination. 

    For employers, he stresses training, respectful communication, and treating hiring as a brand experience by acknowledging applicants and providing closure. 

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    01:04 Macs List Origin Story

    03:11 Hiring Basics Still Human

    06:16 Job Search Skills That Work

    09:38 Employers Hiring Smarter

    12:05 Informational Interviews Guide

    15:23 Finding Values Driven Employers

    18:54 Ageism Bias and Strategy

    20:38 AI Interviews and Authenticity

    21:39 Optimism and Perspective

    23:36 Dont Wait to Be Picked

    25:30 Candidate Experience and Ghosting

    28:44 How to Connect with Macs List

    29:47 Dinner Guests and Wrap Up

    Kim Allchurch Flick: Hello everyone. I’m Kim Allchurch Flick with the Mighty Measure Podcast here today with Mac Prichard, who’s the founder and CEO of Mac’s List. Mac’s List is a regional job board that helps people find jobs that matter and employers connect with the best candidates. Mac is the author of the books, Land Your Dream Job Anywhere and Land Your Dream Job in Portland, and is the host of the Top 40 Apple ranked weekly career advice podcast, Find Your Dream Job. Today we’re gonna talk about understand how hiring works and make the system work for you and guarantee this will bring us up to date on issues such as AI and DEI and all sorts of things in the hiring world.

    Mac, it is so good to see you. Welcome.

    Mac Prichard: It’s a pleasure to be on the show. 

    Kim Allchurch Flick: We’ve known each other for quite a while through a variety of community groups and boards and going through employment. There was a time when I was laid off and unemployed and went to Mac’s List and really appreciated it.

    So tell us, what is your journey and inspirations that have led you to this point today?

    Mac Prichard: As you mentioned, I run a regional job board based in Portland, Oregon. We serve employers and candidates in Oregon and Washington State. In addition to the job board, you’ll find eight, 900 positions there in a typical month.

    We provide lots of information about how to look for work and how to hire smarter. My career Kim has been in communications. I grew up in the Midwest and I, when I got out of the University of Iowa, I wanted to do three things, work in politics get paid to write and be involved in.

    Human rights issues in Central America. This was in the 1980s, and by the time I was 25, I’d done all of those things. But then I had a long period of unemployment and that taught me the importance of learning, job search skills and networking. And good networkers. As you know, Kim, not only ask for help they serve others.

    So in the years that followed, I’ve. Worked largely in communications. I was a speech writer for Governor of Oregon. I ran communications for the Big Dig in Boston in the 1980s. Worked for a mayoral candidate at City Hall in Portland. Was involved in nonprofit communications running programs and ran my own public relations firm for 15 years until about three years ago.

    But the constant running through all these jobs was trying to make a difference about things I cared about or in make a positive difference in the community where I lived and worked. And Mac’s List allows me to do that because. There’s nothing more life changing than helping somebody find a great job or an employer find a great worker.

    And it’s and so that’s what we do at Mac’s List. Our mission is to help people find work that matters and to make hiring more human. 

    Kim Allchurch Flick: And I love that about you. And now things, I’ve been a hiring manager as well, and the way hiring is done has changed over time quite a bit. There’s been a lot of evolution because of technology, but it’s still a very human-centric thing to do.

    So I appreciate you being out there. What are you seeing and hearing in the community about hiring and. And what are the thing now with the acronyms, ai, DEI, how is it changing and how are people responding to Mac’s List and how you see the world? 

    Mac Prichard: You’re right. The tools and the technology have changed.

    I came into the workplace in 1980 and in those days a popular graduation gift for people coming outta college or high school was a book called What Color Is Your Parachute? And do you remember that book? It’s still out there. And I do, 

    Kim Allchurch Flick: yeah. 

    Mac Prichard: Yeah. And candidly, it’s as valuable as ever. It was written by Dick Bowles, Richard Bowles in, I think it first appeared in 1970, but the reason I bring it up, Kim, is the principles that it lays out about how to find a good job.

    Be clear about your goals, identify target employers connect with people who have insights into those opportunities or those organizations that can provide referrals. They all still matter today, and what has changed in the 40 plus years since I got outta college are not those principles, but the tools.

    So you can, it’s very easy as anyone who’s been. On one of the global job boards like LinkedIn recently to use something called the easy apply button, and you can generate hundreds of applications. But the people who get hired and the employers who are making hiring decisions are still paying attention to those principles because.

    Risk is a big factor in hiring decisions. Employers want to reduce risk, and the way they do that one way is to rely on referrals and connections. And I would challenge your audience who are listening to reflect on the best jobs they’ve ever had. And I’ll bet you a connection or a referral played a part in their learning about that job or giving them insights into what that employer needed, or to helping them prepare for an interview.

    Sometimes lightning does strike you. You send out an application through a job board, and you don’t know anybody there, but you do your homework, you do the preparation, you get the job. But often in the majority of cases, a referral or connection, plays a vital part in that hiring decision.

    And the good news, Kim, is you can generate those connections, you can make those referrals. But to do that you gotta pay attention to those principles that I mentioned at the start that Dick, and it wasn’t just Dick Bowles who was writing about this other career coaches and resume writers will tell you about this as well.

    Kim Allchurch Flick: Absolutely. And I love what you said about good networkers, ask for help and offer help as well. And I think that’s part of it. ’cause there’s sometimes it, the word networking can be, it just sends a shutter through some people when it feels false and transactional. But when it’s really genuine it, it can really make a difference.

    And offering help and asking help. What are you seeing as obstacles and challenges currently? 

    Mac Prichard: I think the biggest obstacle and challenge for job seekers is over-reliance on technology. And also it’s not, it’s, it’s not investing in learning the job search skills that you’re gonna need throughout your career.

    And let me explain those two points. And let’s start with the skills. And if you’re coming into the workforce or you’re halfway through or near the end. And in the 40 years you’re out there working you’re likely to change jobs 8, 10, 12 times. And so it’s important to learn your job search skills as early as you can.

    And if you haven’t invested time in it, no, no worries. There’s no no time like the president. But when I’m talking about this skim Kim, what I have in mind is. Too many people and I did all these things early in my career, so I get it. Too many people though say, I’m keeping my options open.

    Let me know if you hear of anything. And they and they sit down at a computer and they look for available jobs that might interest them or sound cool. And they think that what matters is quantity. And so they track the number of applications they send out. And it always breaks my heart when I see these news stories where people say I don’t understand.

    I’ve applied for 300 jobs and I haven’t gotten an interview. Technology makes it easy to do those things. And what you gotta do is you’ve gotta have clear goals about the job you want and you gotta be able to say to people, I’m looking for in my case it would’ve been. A communications position at a large nonprofit working in these areas versus let me know if you hear of anything.

    I’m doing a job search. When you’re specific, you make it easy for people to help you. You also make it easy for yourself to build a list of target employers. There. You can go on LinkedIn, which is a fine site or Mac’s List and you can find on LinkedIn thousands of places. You could work hundreds on Mac’s List.

    But really, if you spend the time to get clear about what you want and what you’re negoti, your, you gotta haves are like commuting time, salary, the values of the organization, there’s, there are probably only two or three dozen employers who offer what you want. And your job when you’re doing a job search is to figure out that target list and focus on those organizations because when you have a clear goal and a short list of target employers, then Kim, you can spend your time connecting with people inside those organizations.

    And it, it is called networking, but also it’s relationship building, it’s research and because when you do that, you’ll get insights into what those employers want. And you can present yourself as the problem solver who can make their life easier, and in the end, that’s what employers are hiring for.

    So those three skills. Are vital. If if you want to have a shorter and easier job search, know the job you want, have a short list of target employers and invest time in going out and talking to people inside your target organizations. Now we serve job seekers at Mac’s List. We also serve employers, and many of our employers are smaller.

    They have 25, 50 or fewer employees. And as you probably know, the most organizations don’t have an HR person until they have, 50 or more people so often. The organization that’s posting on our site, the person who’s doing it hasn’t been trained in hiring. And and so while we’re talking about job search, for employers, you’ve also, if you don’t have a full-time recruiter or an HR professional, you’ve also gotta to invest in hiring skills.

    Because if you do that, you’ll get better candidates and you’ll also provide a much better experience for your applicants.

    Kim Allchurch Flick: That makes sense to me and I’m gonna reflect back a little bit on my experience I had, I was in the corporate world for quite a while and the first company I worked for, and this is in the pharmaceuticals industry, so you know, very scientific based, but also sales. And I was so blessed to be in with a company that trained us and when.

    There was growth in the company, promoted to managers. There were, quite a few of us. They actually put us through training, not just once, but annually. Refreshing and taught us how to interview because there’s this saying that people tend to hire in their own image and immediately you like somebody and say, oh that’ll be great.

    That never works out very well. And really teaching about. How to be curious and unpeel the onion and really get to know someone and have situational questions where you about how would you solve a problem, what were the obstacles, what did you do about it? So it’s, I think you’re bringing up something that’s so important, being an employer and having good skills.

    Helps make a better match. And it’s good for the candidate and for the employer. And doing it, two or three interviews is really important. It’s, it takes some time to get to some core things, like what are responses, what are behaviors, what does a person’s thought process how can they contribute?

    And on the candidate side, it can feel really refreshing to get past some standard questions and be able to express. What somebody brings to the table. So I’m really glad you brought that up about employers and interviews too. And what do you think of inter informational interviews? 

    Mac Prichard: I think they’re vital.

    If you are doing a job search and an informational interview is a conversation with someone who has knowledge that is useful to you in your search, there’s a reason why you want to talk to this person. And if you don’t know what that reason might be, don’t reach out to them until you do. Often it’s a rookie mistake, and again, I’ve made it myself earlier in my career.

    You reach out to people and say let’s get coffee, and you don’t have a clear purpose for the meeting. An informational interview is a, it’s a business meeting and if you’re calling it, you’re in charge, which means, you set the agenda and so you gotta walk into that room or coffee shop or zoom call knowing what it is you want to get from this conversation.

    And usually Kim, it’s just one or two things. Common reasons for an informational interview. Maybe there’s somebody who has the job you want and you’re curious about how they got there and what qualifications and experiences they needed. Or maybe you wanna talk to the person who hired somebody like that to find out what informed their hiring decision so you can get insights on how to best present yourself.

    Maybe you’re making a career change. You wanna get a sense of what the market pays for the positions that you want. You want advice about how to present your transferable skills to an employer. In a way that’s gonna be interesting and presentable. Maybe there’s some reason you think you can’t make this career change.

    We all carry around these objections in our head about why we can’t do something. Turn them into questions and find somebody who’s made that transition and ask them about those challenges and how they would advise you to address them. Those are all great reasons to have informational interviews.

    And I would say that a good informational interview. Kim has three parts and you can do all this in 20 to 30 minutes. First, you introduce yourself and your goals. Second, there’s you talk about the two or three questions that you have for this person. It could be three to five. And then the third part is you ask for suggestions about other people that, that might be helpful and you can do all three of those things in in 30 minutes or less.

    And when you end that call or leave that coffee shop or bring that meeting to a close if you’ve accomplished those three things, that’s a successful meeting. And I think sometimes people struggle with informational interviews because they’re not sure what to ask for and what success looks like, and they think, oh, somebody should open a drawer and take out a job and say you should apply for this, or, yeah.

    And, it’s really again, a good job search is like a research project. You’re trying to find the place that offers what you want, where you can thrive, and so you can focus your energy on building connections and relationships inside that organization rather than just applying to everything you see online.

    That sounds interesting. 

    Kim Allchurch Flick: That’s such good points about it because the other thing is the assumption that, oh, somebody would be too busy. Why would they wanna talk to me? But giving those reasons upfront can, yeah, can create a really strong relationship. 

    Mac Prichard: It can. 

    Kim Allchurch Flick: Yeah. And I also have a thought about, because you and I are in the world of social enterprise a lot in community with a lot of the organizations that have strong values in companies that are values driven.

    And what do you think about employees or people who are looking for jobs with companies that have good values or are benefit corporations? Do you have any thoughts for them about how do you search for the company by values as well as opportunities and what the actual work might be? 

    Mac Prichard: When you’re building that list of target employers let’s step back.

    When you’re starting your search, I think your values are central to the figuring out where you want to go next. And and there are other factors too. Salary, commute time flexibility in schedule opportunities for growth. Values need to be part of that mix. You don’t have to leave your values at the door when you’re doing a job search.

    So you should consider all those factors in. Helping you build that that list of target employers and and then look for those organizations. And there, we can talk about tactical ways to do that. You can find in certainly in Oregon and any state there’s usually a business magazine that serves a state or a city, and they’ll publish lists of.

    Top green employers or mission-driven employers or top nonprofits and you, and those can be great resources for, and you can find similar lists online. And as you do your information interviews, you can ask people for, tell them what you’re looking for and ask for suggestions about places that offer what you want and as whatever your tar your goals might be.

    The universe is probably not gonna be that big Kim. You’re probably only gonna be 25, 50 employers that offer what you want, whatever you’ve put on your list. And that’s good news because it allows you, again, to focus your search in a strategic way that will allow you to build the connections and referrals you need, that matter so much in hiring decisions.

    Kim Allchurch Flick: I think you said something really key. A narrower search list. It’s can be really important for your sanity too, because I think sometimes, like I’ve been laid off and know a lot of people who have been, or who are searching and there’s a franticness to it sometimes and just trying to find as much as possible and that just creates more stress.

    And what you’re saying makes such a key way for somebody to be able to take a breath, calm down and say, yes, I can guide this. I don’t have to throw spaghetti against a wall and see what sticks, but actually be able to. To hone the search in a way that might make them feel more encouraged as well.

    And there’s a lot to that. Less is 

    Mac Prichard: more. Yeah. Success is not sending out hundreds of applications and sometimes we have bills to pay. Our unemployment can run out. I went through two long periods of unemployment and I cashed the last unemployment check once and came within one check of doing it a second time.

    And so sometimes you have to take paycheck jobs. These can be temporary positions, staffing agencies, and that’s okay. There’s a dignity that comes from work and from working and paying your bills, but it is very important to get clear about what you want and focus on that rather than focus on sending out lots and lots of applications.

    Kim Allchurch Flick: Indeed. And what are you seeing particularly now with people over 50 and people of color are, what are you seeing as the challenges in that group now? ’cause they’ve always had some challenges, but considering ai considering it’s 2026, what’s your viewpoint? 

    Mac Prichard: Ageism is real. And the unemployment rate for blacks is just to name one.

    Minority group has always historically been higher than for whites. No matter what the overall unemployment rate might be. I think. If you are in a group like that, it becomes even more important to be strategic and focused in your search and to turn to your connections and your relationships and to build those ties as you look for work because again, employers rely on referrals in order to reduce risk. And if you, and that’s one of the ways hiring works. And so if you understand how the system works, you can make it work for you. You ageism and discrimination and hiring based on race is both are illegal but candidly both happen every day.

    So you can, what you gotta focus on, what you can control. And you if you’re an older candidate, think about how you’re presenting yourself and you’re both online and in person. And you can find lots of tips about how to do this online. And if you’re so look, get educated about how to do that well, and it will help you.

    Kim Allchurch Flick: Yeah, it’s, you’ve got such great insight and I really appreciate that. ’cause things are changing for people and yet what you’re bringing back to this is the human nature of seeking a job is still human to human, even though right now. Some people are being interviewed by non-humans that’s bought interviews.

    There was a thing on NPRA couple of months ago on Point is one of the programs and they talked in depth for an hour about Yeah. People’s interview experience with and never being able to reach a human in the process. So I love what you’re saying about the three points of getting back into the people part of it.

    Mac Prichard: I also hear from recruiters and HR directors that candidates who are being interviewed are using AI to generate answers. Don’t do that. If you’re doing a job search, because people hire other people and and you gotta be yourself and you gotta focus on the organizations and the opportunities that you want.

    Kim Allchurch Flick: Yeah I think the humanity’s still there. What makes you optimistic? 

    Mac Prichard: Hiring happens every day in, in the world of employment. And the people who invest in job search skills, learning them well have shorter and easier searches and more rewarding careers. I think globally, I think the world is a better place than it was 50 years ago.

    There’s a lot that’s wrong, but recently Kim I heard Nick Christoff, the New York Times column. Speak here in Oregon. And he acknowledged that there, there’s many reasons to be worried about the world, but looking at things like the global poverty rate literacy rate wealth among women.

    There has been significant change in the last 50 years. So I think also I’m in a history book club. We read a different book every month, and the more I know about history, I’m not whitewashing what’s happening today, the more optimistic it makes me because we’ve there are times when things have been really bad and and overall.

    Slowly. I think we are seeing improvement. 

    Kim Allchurch Flick: So you and I are both in Oregon and Nick Christophe is originally from Oregon and both we share of a fandom with, of Nick Christophe. I think he’s got a lot to say as well, so thanks for bringing that up and history. We’ll have to sit and have a coffee and talk about History book sometime because I see history as, and people are getting to the point where his, some historians write books.

    Of true history, like they’re novels. It’s like they’re page turners and they’re so interesting. But I also think knowing history gives us pattern recognition and the ability to anticipate and perhaps solve problems before they happen. And not knowing history and not knowing patterns means where it’s surprised by something is looking like it’s new, but it isn’t.

    Humanity has traveled some roads like this before. There’s similarities. Yeah. It’s so interesting. Is there anything else you’d like to share with people? 

    Mac Prichard: I would say if you’re doing a job search, don’t wait to be picked. If you know the place you wanna work and the job you want, reach out to those organizations or talk to the people who are doing that work. Too often Kim, I meet people who tell me they’re interested in working in a particular organization, which is wonderful. And I’ll say who are you talking to over there? And I say I don’t know anyone. But I look at the careers page every day and that’s good.

    You should look at the website and the careers page, and it’s good that you have a target. But there’s nothing stopping you from going to LinkedIn or your alumni database if you went to a community college or university and finding people or just asking your friends and family if they know anyone inside that organization and start connecting and building relationships with people on the inside because.

    I would add challenge your listeners to, to reflect. Many of them I know have been involved in hiring decisions. They’ve probably been tasked with going through a tall stack of resumes, and they’ll get 50, a hundred. These days with the easy apply button, it can be several hundred or even a thousand.

    If, and I think many of the people listening to this show who have been in that situation can recall getting a text or a call or an email from someone saying, Hey, my friend Kim applied for that job. You should take a look at her resume or her application. That’s not gonna get you the job, or maybe even a formal interview, but it will get your application pulled out of the pile.

    And it’ll get more attention than the seven seconds Research shows. Most recruiters look at a resume. Don’t wait to be picked. If you know where you want to go and what you want, start building connections and relationships now. And I would say to employers because we’re talking about the hiring system, remember that hiring is a brand experience.

    For can. And so everybody who applies for your position is gonna think about that experience. And I’m always shocked, Kim by employers who haven’t set up automated systems to acknowledge receipt of a resume or an application. It’s not that hard and nobody likes to hear no, but everybody likes resolution, so it’s better to send out a short professional email saying, we got your application.

    Appreciate your time and effort, but we’re gonna move ahead with other candidates. Thank you. Rather than not say anything. And I’m always shocked by the employers who invite people into the process for a phone screener, an in-person interview, and then never get back to the candidate. Why would you do that?

    Every everybody who has that experience is gonna talk about it, and that’s not good for, first of all, it’s not right. It’s not a professional thing to do, but it’s also not good for your brand as a, an employer. 

    Kim Allchurch Flick: Oh, as someone who’s been a job seeker, I so agree and thank you for bringing that up. It’s resolution does matter.

    Being ghosted is. Does not feel great. 

    Mac Prichard: It doesn’t, and I know you’ve been an employer. I’ve hired my share of people at Mac’s List and my other company and I’ve tried and I’ve followed, worked hard to follow my own advice. And I’m not tooting my own horn here, but I know that em, I’m sure that employers who follow good practices have heard from candidates.

    I actually call people to tell them we’re not moving ahead with her. You know who I’ve interviewed. And they’ll say, oh, and there’s always disappointment, but often people will say thank you for letting me know. And so I know that there’s disappointment, but they will know that you’ve treated them with professionalism and respect, and that’s gonna create in the long run goodwill for your company.

    And it’s also, and the reason you should do it is it’s the right thing to do, 

    Kim Allchurch Flick: right. And the human thing to do. And it also, it’s an opportunity for the employer and the candidate too, to say. But is there an opportunity at another time for a different opportunity? And sometimes that helps create a lead for something new.

    And I’ve seen that happen just because the discussion wasn’t that they weren’t a great candidate for the position, but there’s only one position. Somebody else filled it, but there’s still opportunity in the future perhaps, and to keep that door open and it’s a good thing for the company to do too.

    So I’m really glad you brought that up. 

    Mac Prichard: Yeah, absolutely. And every place is a small town, so whatever your occupation or sector or field, the odds are good that at the next professional association or the conference, you’re gonna see those people. Again, it’s the right thing to do but you also, it’s a great way to avoid the awkwardness of seeing somebody you ghosted.

    And why would you do that? Yeah. 

    Kim Allchurch Flick: Oh, it’s so important. What can people do for you and for Mac’s List and how can people reach you? 

    Mac Prichard: Visit our website Mac’s List.org. You’ll find eight to 900 jobs in Oregon and Washington there, and there are some remote positions, but most are hybrid or in person.

    We also provide lots of content about how to look for work and how to hire smarter. We have hundreds of articles on both topics. And we as you mentioned at the top of the show I host a weekly career advice podcast, find Your Dream Job. We’ve been doing it for 10 years, so we’ll find lots of practical advice about how to find your next position.

    And if you’re in Portland, we, we did resume our in-person events in 2025. We do four a year. And you can learn more about those events. HA two, two of the four are for job seekers, two are for employers by visiting our website. And please connect with me on LinkedIn. 

    Kim Allchurch Flick: Yeah, you are great on LinkedIn too.

    I see you there frequently. And the last question is, if you could have dinner with anyone up to three other people for a table of four living or deceased, who would they be and why? 

    Mac Prichard: It’s an interesting question. I worked in politics for a long time, so one of my political heroes is Franklin Delano Roosevelt.

    I would love to have had the opportunity to talk to him. That would be, he was so good at what he did. I think growing up my grandfather’s house was filled with all these Japanese antiques that his d his dad brought back from Japan in the 1870s and eighties. I’d love to talk to my great-grandfather to hear the story behind those objects.

    And I have a great passion for silent film. He’s an actress, Louise Brooks who was. A star in the twenties and was at the center of everything for a little while. And it would be great to hear her stories 

    Kim Allchurch Flick: all first. I What a great list. It’s so interesting. Thank you so much. I appreciate it. And we’ll sign off now.

    This is Kim Allchurch Flick with the Mighty Measure. Thank you all and have a great day. 

    This Episode’s Guest: Mac Prichard

    Mac Prichard smiling with his arms crossed in an outdoor setting.

    Mac Prichard is the founder and CEO of Mac’s List, a regional job board that helps people find jobs that matter and employers connect with the best candidates. Mac is also the author of the books Land Your Dream Job Anywhere and Land Your Dream Job in Portland and the host of the top 40 Apple ranked weekly career advice podcast Find Your Dream Job.

  • Building Healthy, Inclusive Cultures Without Burning Out with Mikaela Kiner of Reverb

    Building Healthy, Inclusive Cultures Without Burning Out with Mikaela Kiner of Reverb

    Mikaela Kiner, founder and CEO of Reverb, an HR consultant, leadership coach, and B Corp that helps organizations build healthy, inclusive cultures – joins Kim Allchurch Flick.

    Kiner shares her path from 15 years in corporate HR at companies including Microsoft, Starbucks, and Amazon to launching Reverb over 10 years ago, influenced by her parents’ plaintiff-side employment law work and early HR experience at a rapidly growing coffee startup.

    She describes Reverb’s evolution from supporting venture-backed startups with foundational HR systems to serving nonprofits, schools, and small businesses through fractional HR, leadership development, and coaching.

    Kiner explains why Reverb pursued B Corp certification, discusses challenges like continuous business development and shifting economic conditions, and explores post-COVID workplace polarization around remote work, advocating data-driven “place with purpose” approaches.

    She notes optimism about growing focus on wellbeing, belonging, and employee resource groups, and discusses continuing equity work despite backlash, including pay equity practices.

    Kiner emphasizes building a company with boundaries, trust, and flexibility to avoid sacrificing time and energy.

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    01:01 Mikaela’s HR Origin Story

    03:52 Why Reverb Exists

    06:06 Services and Client Types

    08:18 Becoming a B Corp

    12:13 Founder Challenges and Growth

    14:51 Remote Work Reality Check

    18:59 Place with Purpose Hybrid

    22:33 Workplace Trends and Introverts

    28:46 Equity and DEI Backlash

    32:46 Build Without Burnout

    36:46 Connect and Closing Questions

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick with Mighty Measure Podcast and I’m delighted to be here today with Mikaela Kiner of Reverb. Mikaela is founder, CEO and leadership coach. Her company Reverb helps organizations create healthy inclusive cultures. Prior to reverb, Mikaela held HR roles at Northwest Companies, including Microsoft, Starbucks, and Amazon.

    She enjoys coaching leaders at all levels and working with mission-driven organizations. Mikaela, welcome. Thanks so much for having me, Kim, and thanks for doing this podcast. Thank you. We met because we’re both founders of B Corps companies and we met through what’s called the Beehive, and I’m so delighted for that.

    And it’s great to have you on as a B Corps company. We’re recording in March, 2026, which is B Corps month. So welcome. Tell us about your journey and the inspirations along the way that have led you to this point. 

    Mikaela Kiner: Sure. So I spent about 15 years in corporate human resources. I was born and raised in Seattle and wound up back in Seattle after a number of years away.

    So people laugh at my resume because it’s this it’s a who’s who of some big northwest companies like Microsoft, Starbucks, and Amazon. I also led HR for a couple of startups before launching my firm Reverb just over. 10 years ago. But I think if I take us a big step back. Both of my parents are actually employment lawyers on the plaintiff’s side, which means for those who might not know.

    They’re the ones who sue companies in cases of wrongdoing, things like harassment or discrimination. And so I literally grew up at the dinner table hearing these kind of horror stories about things that happen in the workplace. And I think even then it planted a, some seed in the back of my mind about there’s gotta be a better way.

    There has to be a way at work where people can. Come in and focus and do their job and also have a good time, but without being subjected to some of this really inappropriate treatment. And as a young person, I did not know what human resources was, but fell into it in a job I had during and after college.

    I was working for a startup coffee company in New York City. This will age me, but they were in New York before there was a single Starbucks in New York, and I know it’s a long time ago. They wound up growing to the point where they had 30 stores in three states. They were in New York, New Jersey, and Pennsylvania.

    And I had been working as a store manager and when they embarked on this kind of rapid growth. They pulled me aside and said, would you be willing to do the hiring and training as we expand? And so that was a great opportunity and that was my first foray into human resources. And it was a very small company.

    I really enjoyed the work and I thought, if I’m gonna do this work, I should go learn to do it well and do it correctly. And so at that point I left the company, I went back to graduate school and got a master’s in human resource management. And I guess in a way the rest is history.

    Kim Allchurch Flick: That’s incredible. And thinking about. Growth and the reverberations that happen in corporations when there’s growth. And you and I do have that in common. I also come from corporate background and have been through some of those things on a very different side. So thanks for sharing all of that.

    So you created reverb and what do you see as problems that you’re creating solutions for and. How do you see the world around you that reverb can affect? 

    Mikaela Kiner: It’s interesting because I think this is something it’s changed quite a bit over the last 10 years and one, we’ve evolved and so the way we think about and approach some of our work, I think has matured.

    But also the world and the markets, have changed in different ways. It’s been quite a dynamic past 10 years. So we really started by doing human resources for growing startups, mostly venture-backed tech. And they needed what we do because. They’re growing rapidly. Almost no startup ever begins by having an HR person or frankly really by thinking about hr.

    But when they’re growing at that pace, suddenly they’re we’re hiring our first 15 people and they begin to realize we don’t have an offer letter, we don’t have an employee handbook. Maybe we don’t know quite what benefits we’re offering or what some of our policies are. And then they’re going from 15 to 25 to 50 very rapidly.

    And so they start running into questions. We have, people, managers who have never managed before. How do we train them to do this well? And then they start to mature a little bit and, they have more questions, how do we increase diversity? How do we make sure that we’re welcoming and that we have a sense of belonging for everyone in the organization?

    And then also more tactical things like our employees have been around, some people are asking, how do I get promoted? Or How do I move, from job A to job B. And they don’t have answers for those things because, typically they’ve just been focused on their product and focused on who their customers are.

    So we can help them think through that. We can help them anticipate what to think about and be ready before it hits them. We can also help them think about what are some priorities in the people and culture space that maybe you don’t need to worry about right now, a year from now, 18 months from now, we’re going to remind you, right?

    We’re going to prompt this type of conversation. So that was the beginning. I’d say we’ve evolved in a few ways. One, even though we started out really supporting these tech companies. We now work with so many different kinds of businesses. In fact, we have a large and growing nonprofit practice.

    We work with some small businesses. We work with a number of independent schools, which was a bit of a surprise to me, but we got one or two. And it’s a close community. It’s very word of mouth. And in the greater Seattle area, we love our school clients and, I think a lot of the commonalities is that we’re working with folks who have little or no HR of their own.

    It might be because they’re new, like a growing startup. It might be because of their size that they don’t need full-time hr, and therefore they’ve never really figured out a solution. That speaks to a lot of the schools, many of which will never need full-time hr and nonprofits as well. Often they’re small enough that they don’t have the need, possibly they don’t have the budget, and we can help them on a very fractional basis.

    We can also come and go as needed, so if we come in and do some project work things quiet down and, we can part ways and just say, call us back when you’re ready or call us when you have a question. And then in addition to the HR consulting. We do leadership development and we also do leadership coaching.

    So in the leadership development side, which I think, most of us need this, helping teams think through things like mission, vision and values goal alignment and other things that can be hard for senior teams or, for new teams or teams where members are changing out things like decision making or strategic planning where.

    There’s the business and the process aspect of that. But then there’s the human behavior aspect of that, right? And we know that teams need to gel. They need to build trust. They need to get comfortable being candid with one another, having hard conversations, having conflict conversations. And those are just things most of us don’t learn in school and don’t have a lot of practice with.

    And so we really like to help teams build those skill sets. 

    Kim Allchurch Flick: I love that. And also your company is a B Corp. Tell us about that journey and what led you to certify. We, 

    Mikaela Kiner: yeah. We are, we’re about two and a half years in and it’s actually interesting ’cause I, I mentioned earlier of how I had gone back to graduate school early in my career.

    I think I still have this, I recently moved and I pulled out these case studies. So it was actually in graduate school that I first heard of a B Corp and what is a B Corp? And we studied in particular, Ben and Jerry’s and Patagonia. I have those case studies. I was really inspired by that at the time.

    I was in my late twenties and this idea of, I think at the time they were describing it as an additional bottom line, right? That doing good in the world positive social impact, positive environmental impact. That this could be something that was important to a company and that could be measured just revenue and profitability.

    And I was really taken with that. It spoke to me. I guess it, it spoke to my personal values and actually in the very early days of reverb, I started filling out the initial B Corp assessment. So for those who have never done this, the first step is you fill out the assessment just as is, and you see how would I do if I was applying to become a B Corp today?

    And then you do all the work so that you could actually become one. So I started filling that out. It’s a very comprehensive process. I think there were only three of us in the company, three staff and a few consultants. I got a little ways into it and I, it wasn’t the right time, I just thought we’re not in a position, to really invest and do the work that’s going to be required.

    But then as we grew, it was something that we came back to. And, I think the reason the staff and the whole team were so on board was that. Being a B Corp, it really reflected the values that we already had as a company. It reflected a lot of things that we already did, whether that’s, working with nonprofits charitable giving, volunteer events, having really high standards for how we treat our workers in terms of compensation and benefits and flexibility and things like that.

    And it just felt very aligned, but it also felt I think if it is a shorthand, if someone sees the B Corp like you and I oh B Corp, like we know what that means. We know what each other stand for. And so we felt like it was just really symbolic of what we felt we already stood for.

    It’s also it’s a wonderful community, and I think getting to be a part of that community is a huge benefit of being a B Corp. 

    Kim Allchurch Flick: Yeah. Thank you for sharing that. I concur and things are changing. New standards out in early 2026. We’re in the middle of it and been monitoring that for the last two and a half years.

    And it is a community and it’s a growing community. 

    And it gives me a lot of optimism because I see how companies are striving to do good and really carrying that forward and spreading the word. And the work you do is important. It reminds me of out of my corporate life I was laid off and I found a startup with a wonderful guy was tech startup.

    And we were working mostly in medical and educational types of technologies. And I was the business development person hiring. I had hired over 50 people before in my other career, but in this startup, there was no hr. And I kept asking what, who’s our HR person? Because I thought, I’m hiring people. I need to submit, I need to have a process and procedure.

    And there was none. And it was a train wreck trying to, ’cause I knew enough, but I didn’t know how, because I’m not an HR professional. We, when you were talking about that, I thought this is something enormously important to have. Even if there’s no full-time HR person to have someone like you, because there’s so many things that can go wrong if we don’t know what we don’t know in hiring.

    And I’m glad you’re out there to via support. What have you found as obstacles and challenges? 

    Mikaela Kiner: Oh, so many. We, you mentioned having been in business development. Kudos to you. That is not all of us are cut out to do that. I think because my co-owner and I have made an intentional choice to continue to grow the business, it does mean continuous business development, marketing speaking, events.

    We, there are events we put on for the communities where we’re based. And when I started, I was on my own. I spent the first six months independent. I knew I would face the question of whether I wanted to build a team. I just I wasn’t ready, I just kinda wanted to kick things off, get some work, see how I felt.

    And then six months in, I had an opportunity to work with a really amazing biotech company that was coming up with innovative therapies to cure cancer. And it was more work than I could do on my own. And I had to think about that. And then I said, this is an amazing company with an amazing mission, and if I’m not going to do this kind of work, what am I out here to do?

    And so that was a turning point for me where. I made that choice to to bring on a few team members. But because we’ve chosen to grow, I think sales and business development is it needs to be continuous. And I did not know that as, not someone who had gone to business school. I thought, oh, you’ll, you got some clients who build a good reputation and then, you’re golden.

    Right? That is not the case. So that’s okay. We found ways to work with that. I think the shifting just the economy shifts, the market shifts. Currently there are so many changes that are a affecting people and affecting business, right? And whether that’s some of the global unrest that’s going on, it’s tariffs, affecting different types and different sizes of business.

    It’s ai, which of course is affecting all of us. And yeah, I think there’s just a continuous need to navigate that too. Make sure that we’re looking at our business and our services that we offer with a critical eye. What may have seemed very affordable to a startup a few years ago. Some companies today may be balking at that because they’re keeping a closer eye on cost, on budgets.

    They’re not investing in certain functions like human resources that, isn’t making them money. So I think it’s important to just continuously reevaluate the business and make sure that we’re staying relevant. I think tho those are the biggest challenges that I’ve personally seen.

    Kim Allchurch Flick: Indeed. That makes sense. And the topic of this talk is how to build a business without sacrificing time and energy. And what are you seeing out there? What are your impressions of founders, leaders? Operations people, their time and their energy, and how do you help? 

    Mikaela Kiner: Yeah I’m such a huge fan of this, which is why I am, currently sitting here working remote from Mexico.

    I’m just a big fan of, let’s figure out ways to live and enjoy our lives, even while owning a business or working hard or doing a great job. I think there are ways to do both. It’s interesting, because I think a lot of us, we saw so many big shifts during COVID. That were positive for many people, especially parents and caregivers, this ability to work remote, perhaps work in a little bit more of a flexible schedule.

    Maybe people who hadn’t had time previously to drop a child off or pick them up or see them over lunch or see them before bedtime, just as one example. That was something that many people got to experience and thought, I don’t wanna go back. Or remote work where many people had the opportunity to live anywhere and work from anywhere.

    And it allowed them to make different personal choices. Even just giving up a commute, for an average person, that could be a huge time saving. Cost saving if I’m not having to commute to and from work every day. So I see a split in what’s happened post COVID. I see that many companies have just continued to.

    Embrace those things. And we have a number of companies now that are just being built as a hundred percent remote. There isn’t a headquarters. They don’t frankly care where people are. They’re just looking for the best talent and, finding other ways to stay connected and have those important conversations.

    That, that could be a little bit harder to have when you’re distributed. But some other companies, more recently, I think have been really buckling down around things like return to office and. We want people in three days a week, or we want people in five days a week and we want people, during core hours.

    A lot of the things that were very normal pre COVID and I, for some companies, some industries, I think that could make a lot of sense. The challenge I see is that a lot of companies are doing it. They’re not providing data or information or there may not even really be a clear justification on why they’re asking people to do that.

    Maybe it’s more the comfort of the leadership. I wanna see people at their desk. I don’t know what people are doing, when they’re not coming in and out of the building and that, I think I think that’s frustrating to people, especially to people who enjoyed that, that hybrid and remote work.

    So it’s a little bit polarized right now, to be honest. 

    Kim Allchurch Flick: Wow. And how do you work with people around that polarization? Because I can only imagine, it is a different world and I personally love being remote. I can also understand industries need to have people there and there are some industries where like politic or governments we’re there for the public.

    So the public needs to be able to walk in and be able to talk with people, but. Also there’s the benefits of a lot less overhead cost when there’s service work to be done and you don’t actually need a building. I was just wondering what is, what does that tension feel like and how do you work with companies where they might feel the tension of employees who would prefer to work from home?

    Probably more. 

    Sure. That pull to say, no, we wanna justify having desks and having location as well. 

    Mikaela Kiner: Yeah. Yeah. And I think there were certain businesses that could never operate remote even during those times. Simple example would be Starbucks, right? I have to be able to go in and order my drink and someone’s gonna make my drink.

    So once it was safe, of course companies like that were back in person. Sure. We support a local chocolate company, so as long as it was safe, they obviously had people, in the manufacturing side producing chocolate. That was what they had to do, but for the others, for these, I dunno if we still use the term knowledge worker, that’s probably very dated, but these other kinds of jobs where people could have flexibility, a couple good examples I’ve seen, there’s this term that I heard, I didn’t coin this, I wish I had.

    It was called Place with Purpose. The idea behind this is when, where, and how do we gather and being intentional about it. So for meetings or tasks where it doesn’t matter where you are, we’re just going to let you be, wherever and have flexibility. But for work, that this, that these companies deem it’s important to be face-to-face.

    It’s important that we can physically, stand up and whiteboard out a solution or something like that. Then they’re gonna be intentional and they’re gonna come together in person and they’re going to do that. So I think that’s really smart because you heard these stories early on when people were going back to offices that were like.

    I would go to the office, but then the person I needed to meet was home. So now I’m on Zoom. I had to travel to the office to be on a Zoom call, which I could have just as easily, sat at my desk at home to be on a Zoom call. So I think that’s really smart. The other one was I heard this particularly about a study that was done in the game development industry.

    And, they actually gathered data and they did research and they interviewed people and they saw, that while building games, creativity was higher, connection was higher. Innovation and productivity, all these things that were really important to the practice of developing a new game.

    It really was more successful when people were working together in person. And so then they were able to put together guidelines for. If you’re in this type of a role and you’re in, this part of the life cycle of building a game, we’re going to ask that you’re all coming together so you can collaborate and work with your peers.

    So I think those are great examples. And, while people might think, gosh, yeah, I, I wish I could, work from home every day. I think when we give people these really valid. Reasons that are logical and rational and they can understand and oh, I see where this is important for my work. I see where this is, important for the company to be successful.

    They’re at least not gonna feel cynical or have that resentment versus if you’re just like, okay, we just want everybody to come in. And everyone’s going, well, why I was actually even more productive at home. Some of the kind of conversations we have with leaders as they’re going through this decision making process, it really is about.

    What are your needs? What are your criteria? Let’s not just start by making a blanket statement of we’re virtual, or, we’re in person. Let’s actually have conversation think this through. Think about what are the needs? Is this in fact gonna be better, for the company? Come together as a leadership team and really have some meaningful dialogue.

    And then. Think about one, how do you message it if you’re making a change where, oh, we were remote, now we’re asking people to come back. And then I’ve seen companies do really fun and creative things as they’re welcoming people back. Trying to make it celebratory. Having executives in the office, welcoming people back.

    I remember one company was doing some in-person work. This is years ago, but it was around the holidays. They had decorated and they had brought in a barista, they were doing holiday drinks. So I think, not only making it fun, but I think it was their way of expressing appreciation to people and saying, yeah, we know.

    We know this might not have been your first choice, but it is something we need to do as a business, and we wanna really help you make the most of it. That 

    Kim Allchurch Flick: makes sense. What makes you optimistic? 

    Mikaela Kiner: I do love some of these really positive changes that we’ve already talked about that have come out in the last few years.

    I think. Greater flexibility for people, more asynchronous work or the ability it’s, oh, if I missed that meeting, I can, maybe it’s recorded or transcribed, I can catch up later. So if I had something going on in my personal life, or I had a work conflict, I’m not suddenly, out of the know and and scrambling.

    But there, there are other really positive trends. So if I’ve been doing HR for, let’s call it o over 20 years, easily. Things that we’re talking about today, wellbeing in the workplace, that really increased sense of belonging bringing the whole person to work. And then, more and more I think employee resource groups that are welcoming employees from all different backgrounds and recognizing.

    Intersectionality. This is just not language that we were using in human resources 10 plus years ago. I actually got to do a talk with a group called Quiet Leaders at a large organization, and it was an employee resource group for introverts. Which, I had never heard about that and it was modeled on the book, quiet by Susan Kane.

    I’m an introvert and I worked in some really extroverted, big tech companies and I thought, oh my gosh I would’ve. I would’ve just soaked this up if there was a group like this for me. When I was early in my career I actually got written performance feedback in one of my first ever performance reviews, which was at Microsoft.

    And it said, it literally said something like somehow you’re effective even though you’re quiet. And I thought first of all, I didn’t know those things were mutually. Exclusive. But what interesting feedback, and I just I think it, it took me a long time to understand that especially, I was here, I was like quite on the introverted side and there was these companies that were quite extroverted and that was what they valued.

    And so when I had to show up differently a lot of the time, the, my natural tendency but two, which also that can be very exhausting. And if you’re not aware of that, you might not realize, why am I so drained or so fatigued beyond just the work I’m doing? There’s something else that’s going on because that’s a workplace where maybe I’m not going to be as successful if I’m following my own natural tendencies.

    But I do I think we’re just recognize people, recognizing people much more today as whole human beings and trying to really provide. A broader array of both opportunities and benefits than what we were in the past. 

    Kim Allchurch Flick: I am so happy to hear you say that. I also, in corporate life, an introvert in sales and it was scientific medical sales and finding a place to hide enough to be.

    Introverted becomes rather difficult. And as I was a manager, we were also given a profile to hire, and it was young, hungry, vivacious all these things that high energy, and I don’t ever wanna say one’s better than the other. That’s not the point. But what I found back then is it wasn’t a, it wasn’t discussed and there’s a cultural expectation.

    So when we have to show up as vivacious and on. All the time, particularly in places like sales meetings, how some people thrive on it and some don’t. And it doesn’t make it good or bad, but it’s the lack of discussion and the lack of understanding and also trying to hire people who are so much the same, like a profile doesn’t work out that well either.

    The other thing is it doesn’t answer the questions of who is the customer, the client, or the other interactions because there are extroverts and introverts out there as well, and I found it’s that book Quiet by Susan Kane really helped me understand a lot and that I could really own the interactions, the type of quiet introvert that I am in the interactions with.

    With the clients and yet still put on a mask and act differently in the corporate culture. And I remember one time I just like to find places to hide. And if it was a sales meeting issue, it was a hotel room just to go be by myself. And one of my bosses said, oh, you’re kind of a loner. Like it was a bad thing.

    I think I just had to make a phone call. I’m so happy to hear you say that this is being recognized and also the value of having people together and recognizing what they bring to the table and that all of it is valuable. The introverts and the extroverts don’t have to be in opposition. It’s, it makes a lot more sense in giving people what they need to be able.

    To work. Work. And also there’s some of the science on those, cubicle nation open concepts where people complain they couldn’t get anything done because when people are dropping by saying hi regularly and there’s so many interruptions and they’re the gregarious ones and the ones who wanna hide, it’s hard in an open space and I love that you brought up that there’s research in science on some of these things as well.

    Mikaela Kiner: Yeah. Yeah, thanks for sharing that Kim, about your own experience. First of all, that’s really sad hearing you say that word that you wanted to hide, but I totally get it. As introverts, we need quiet to recharge. It doesn’t mean we’re not great around people. It just means we need that time to ourselves.

    And so I’d say good for you for finding it, even if manager, or whoever made a snarky comment about it. But I think you’re absolutely right there, there is room, for all these different styles and. Like you said, teams are better when we are ref reflective of multiple styles. And I’m sure your clients, we’re also people with different styles and different communication preferences.

    Hopefully that organization has learned, just a little bit more since that time. 

    Kim Allchurch Flick: Hope but I, but I think there is a lot more recognition for it. And also another question for you, particularly being in the B Corps world and with. The form of standards and the new standards, there is a focus on equity and it is 2026.

    And we know that three letter, three letters are denounced in a lot of places but yet there’s so much room for the goodness of equity. And how do you see that in your work? 

    Mikaela Kiner: Yeah, first I’d say, while we’re not a DEI firm, our work really intersects with DEI, as you would imagine for human resources.

    And we do have some people with deep DEI expertise. I think we’re really fortunate because we’ve always been pretty clear about our mission and values and who we are. And so when DEI came under attack last year, we felt like. We were in a fine position to stand up and speak up for who we are and what we represent.

    And I say we’re fortunate because I recognize that there are organizations, for instance, who are receiving government funding who didn’t have the luxury to do that, but we did. And we took advantage and just reiterated our values and we didn’t lose clients over that. I think those clients were never gonna choose us to begin with.

    Our clients are very like-minded. But yeah, as far as all kinds of equity and I, my brain always first goes to things like gender pay equity. It’s really interesting. First of all, our firm is 80% women we’re certified, women owned, and. I think because we offer a good deal of flexibility, we’ve always attracted a lot of women to the organization.

    But I have this story that, that I actually mentioned in my book, which is when I was first bringing consultants onto the team and I was reaching out to people I knew. And I spoke to a couple of the men and they were really clear and they said, this is what I need to make, or this is my hourly rate.

    And I said, that’s great. And then I spoke to these women colleagues who were, often also friends, and they said, I wanna help, pay it doesn’t matter. Don’t worry about it. Which first of all, just that was, and this is a small sample group, but it was very interesting. And I knew, of course I had to pay them equally, for their skills and experience.

    Just because the women said, I’m happy to help, I don’t wanna take advantage of that. And as an HR firm, we obviously have a very strong bias for pay equity. And as a B Corp, we have someone from the outside do an analysis for us every year to make sure that our pay equity is intact, but.

    I see two sides to this. So I think people who were not believers in the benefits and value of DEI, whether that’s from a business standpoint or just a humanitarian standpoint, they were ready. They had the excuse, oh, this isn’t popular anymore. This isn’t necessary anymore.

    And they were ready to ditch that work, unfortunately. At the same time, those who are committed, I’ve seen really continue to pursue and double down and even, grow their work. And I think the one thing I saw early on was people maybe changed the language because they didn’t wanna flag, okay, DEI isn’t popular.

    Let me just call it something else, but let me, keep doing this work. That’s good and important work. That was really encouraging because I was nervous that now everybody’s going to set it aside. It’s not popular. It feels risky. All of a sudden it felt like, is diversity like a dirty word?

    Is inclusion bad word? Should I be saying exclusion? What are we supposed to be talking about here? But so many leaders and so many of the HR professionals I’ve talked to have told me. We’re continuing to embrace this. Nothing has changed. We’re continuing all the work we’re doing and I found that really encouraging, especially since the work has been under fire.

    Kim Allchurch Flick: I am so encouraged to hear you say that, and I feel it as well. People gathered together and still do the work. What else can you share and would you like people to know about your work about. Building a business without sacrificing time and energy. 

    Mikaela Kiner: Yeah. I think we hear all the time how hard it is to be an entrepreneur, right?

    It’s hard to start a business. They don’t all succeed. It’s hard to run a business, et cetera, et cetera. And these are true, i’m not, suggesting they’re not true. I just think. These are things that potentially scare people away or, maybe make people not opt in to entrepreneurship.

    And I felt like after starting my company, and I think it was year three when we passed year three I sighed and thought we’ve made it like we survived. We survived the, what could be the hard early years. But then what I found was, ah. I think it’s a great deal of fun. I get up, I have a great day, almost every single day.

    I love my colleagues and clients who I get to work with. As an owner, you get some choice in who you work with, which is not true in the corporate environment. You get to choose the mission and values of your organization. You get to choose norms like. Do we work an eight hour day? Do we work a 12 hour day?

    Am I expected to respond to messages, at 10:00 PM or on Saturday, right? We’re in control of a lot of these choices, and I would just say don’t take that for granted. What I’ve really done, I sometimes joke that reverb has been a social experiment in. How do you build a company that values people, that is flexible, that lets everybody have all that time and energy to enjoy life outside of work?

    And yet, we work hard, right? It’s not a lifestyle business. We’re a multimillion dollar business. We’re responsible for a lot of people’s livelihood. But both things can be true. And that’s what I really want. Founders and business owners too. Embrace, if that is important to them, if that is a value to them, is that it?

    It really is possible and it will look different, depending on the type of business, the size of your business, et cetera, et cetera. But I believe there are a lot of if that’s something that you’re committed to like I’m very committed to having a business that I enjoy working in.

    Life is too short. And I’ve worked the 60. To 80 hour weeks for 15 years, and not super interested in doing that more. I frankly, I don’t think I have the physical or mental energy, even if I wanted to. I just don’t think I could do it. That’s my biggest takeaway and I think it’s, there are I put these practices in sort of two camps.

    So one is about the individual leader. It’s what are my. Boundaries. My values, can I say no, can I delegate? It’s like these things that kind of keep us true to ourselves. And then there are some kind of HR and people practices in who do you hire? And, are you trusting people? Are you giving them ownership over their work and frankly treating them like adults, letting them do their job well and manage their own time effectively.

    And I think. When you combine those two things you really can have a business that you enjoy running and you really can have room not just for the life outside of work, but life has bumps, right? Things happen. We get sick, loved one gets sick. Child gets a snowboarding, concussion or COVID.

    All these things happen, and when you don’t have any wiggle room in your life to begin with. A life event like that happens it’s incredibly stressful. It’s already stressful, but the stress of, I don’t even know how to fit this in ’cause my life is so crammed. That was something I found really difficult in a corporate environment, but, which I’ve been really grateful in this environment, that I feel like I can take a deep breath, I can have a little flexibility.

    I know a coworker’s gonna jump into cover for me, and so it’s just less hard to navigate. 

    Kim Allchurch Flick: Yeah, well said. Thank you so much. How can people reach you? 

    Mikaela Kiner: I am most easiest to find on LinkedIn. That is the very best place. And then also the company website, which is reverb people.com. 

    Kim Allchurch Flick: Reverb people.com.

    I love the name too. Thank you. Our final question is, if you could have dinner with up to three people living or deceased, who would they be and why? 

    Mikaela Kiner: I always find these questions so hard. I don’t know why. The very first person who comes to mind is Michelle Obama. I know I’m not unique in saying that I’m just a fan, an admirer.

    I listened to her first book on audio, which she narrated, and that was just, it was a lovely experience. I, if anyone hasn’t read it, I’d say if you’re willing to do an audio book, just hearing her, tell the story was remarkable. I would say my grandfather I lost my grandfather over 20 years ago and he was just a lovely man.

    I feel like on the outside he was pretended to be a little like cranky or curmudgeony, but he was really just soft and sweet and a fun person and a great influence. If I had to add a third. No, I don’t really, I’m not like a celebrity fan, but I would probably pick I’d say a favorite musician or artist just because I don’t possess that kind of creativity.

    And so I really admire people who do. I always say the most creative thing I do is cook. Which is fine. But I think, people who have musical talent or can, performance or visual arts, I admire them and I love to know what makes them tick. 

    Kim Allchurch Flick: Oh, what a beautiful table you have.

    That’s so awesome. Thank you so much. I appreciate it. Everyone, this is Kim Allchurch Flick with the Mighty Measure Podcast. Thank you so much for being here. Take care. 

    This Episode’s Guest: Mikaela Kiner

    Mikaela Kiner Headshot. Smiling with a gray sweater and blue background.

    Mikaela Kiner is a founder, CEO, and leadership coach. Her company Reverb helps organizations create healthy, inclusive cultures. Prior to Reverb, Mikaela held HR leadership roles at Northwest companies including Microsoft, Starbucks, and Amazon. She enjoys coaching leaders at all levels and working with mission-driven organizations.

  • Solving Oregon’s Housing Shortage with Nathan Wildfire of Missing Middle Innovations

    Solving Oregon’s Housing Shortage with Nathan Wildfire of Missing Middle Innovations

    Nathan Wildfire, a community and economic development professional and founder of the Missing Middle Housing Fund, joins Kim Allchurch Flick for a discussion about why housing is scarce and expensive and what can be done.

    Nathan traces his inspiration from growing up in post-industrial Pittsburgh and from his grandmother’s lifelong HUD-related work building senior housing, leading to a belief that housing choice underpins thriving people, places, and economies.

    He explains the “missing middle” (households at 80–120% of area median income) who earn too much for subsidies but not enough to avoid cost burden, and describes long commutes harming employers’ hiring and retention in places like Newberg and Boardman.

    The fund acts as a connector among communities and innovators across finance, policy, workforce, and building methods, highlighting projects like Yamhill County’s digitized zoning codes via UrbanForm and Newberg’s Hive cottage-cluster showcasing modular, mass timber, and other construction technologies, while sharing funding sources, expansion interest beyond Oregon, and personal reflections on housing stability.

    Listen Now

    Time Stamps

    00:00 Welcome And Guest Intro

    01:23 Roots In Pittsburgh

    03:47 Learning Community Development

    05:50 From Nonprofit To Government

    06:38 Oregon And Housing Shortage

    09:01 Choir Story Housing Is Personal

    11:26 What Missing Middle Means

    15:26 Starting Up And Building Coalitions

    17:19 Commutes And Employer Impacts

    21:48 Who Must Collaborate

    23:20 Four Quadrants Of Innovation

    26:44 Urban Form Zoning Example

    29:16 Zoning Code Simplified

    29:46 Boardman Housing Fund

    30:49 Coast Working Groups

    32:11 Hive Cottage Cluster

    35:38 Greener Factory Housing

    37:31 Who Is Paying Attention

    39:53 Commercial Crossover Ideas

    41:55 Optimism And Innovators

    45:27 Employers And Funding

    47:55 Expansion And Contact

    49:03 Why Housing Matters

    51:00 Dinner Guest Picks

    54:32 Final Thanks And Wrap

    Kim Allchurch Flick: Hello everyone and welcome to the podcast. I am so excited to have Nathan Wildfire with us today. Nathan has worked in community and economic development for over 20 years in Pittsburgh, Vermont, and Oregon. He’s passionate about the grassroots and personal connections of community building and the macro challenges possible through.

    And the macro changes possible through creative data-driven public policy. Nathan is privileged to have learned from incredible mentors through every stage of his career. He has been a choir leader, outdoor explorer, and I love this one, occasionally, unretired volleyball player. Today we’re gonna talk about why we have a housing shortage and what we can do about it.

    Nathan, welcome to the podcast on the stage. 

    Nathan Wildfire: Thanks Kim. It’s a real pleasure to be here. I appreciate being on. 

    Kim Allchurch Flick: I appreciate the work you’ve done. We met because of Oregon Entrepreneur Network and the more I learned about the missing Middle housing fund, the more I learned, first of all, how amazing how many layers it takes to do what you’re doing.

    The people involved and I really wanted to capture. All of that today. So what is your journey and inspirations and values that got you to this point? 

    Nathan Wildfire: I grew up in Pittsburgh, Pennsylvania. And for those of you listeners that don’t know Pittsburgh is very proudly in the Rust Belt of America. And before I was around really during World War ii, in the years that followed, Pittsburgh was the center of.

    Steel for the entire country and its economy was booming Close to a million people. Lived in the city of Pittsburgh by the time I came along in the 1980s. Half of those people had left steel mills were mostly all closed. And the city was a radically different place. Its bones as those of us in community development would say were still very, very good, but it was missing a lot of the lifeblood that had sustained it for decades.

    And that’s where I grew up. So whenever I would take the trolley to whatever internship I had downtown. I would go through many neighborhoods and each neighborhood looked so radically different than the rest, like block by block, right? Like why did these 10 blocks have so much vitality and activity and wealth?

    And then the next 12 blocks, it was vacant homes and things didn’t look so positive. And then the next 12 blocks something totally different. And my brain. Really wanted to figure that out. And then the other part of this story is that my grandmother worked full-time for HUD until she was 80 years old and then kept working for another three building housing for seniors in rural Pennsylvania.

    And so every family reunion I’ve ever been a part of, more or less part of it happened in a building grandma built. Maybe we were Christmas caroling for the residents, or we were having a pizza party and playing cards. So I have these two pieces of my journey. One was this curiosity for why do different neighborhoods and places to live end up so different?

    And then, wow, I have this hero, my grandma, who had 12 children, by the way, who was building housing in rural Pennsylvania for those that needed it. Most. So I guess you could say curiosity about housing is a bit in my DNA. So that’s how things started. Then I went away to school and learned, take the personal and put it over on this part.

    It’s still part of my foundation, but now I was learning. The why, right? The why are there’s such great needs in rural America for those with less means or seniors. And why would six neighborhoods in Pittsburgh look so radically different on a relatively short train ride? And so I started to learn about how these larger policy levels, levers start to affect why our built environment and our communities are the way.

    They are, I was really lucky. After I graduated college I got an internship at east Liberty Development Incorporated in Pittsburgh, and it was this powerhouse of thinking and doing. Around community development, and I was there for eight and a half years, and I like to say I was a, I became an expert of nothing but a dabbler in everything, community development, right?

    Whether that was affordable housing or market rate rehabs, or building bike lanes, or running a community plan process. I had so, so many meetings in church basements with angry people and bad cookies. Till like midnight, and so I, that’s where I really started to put into practice how housing and other parts of our built environment impact people’s lives directly, but also the place, not just the people, the place.

    And then the economy, right? And so I started to gain this belief that h enough housing, the right kind of housing and housing choice is what enables people, places, and economies to thrive. It’s the, it’s literally the thing most of us spend the most every month, like the biggest check we write is usually our mortgage or our rent.

    It’s foundational to like how we thrive. And so now I, now I’m starting to do this professionally. I eventually moved to Vermont and instead of working for a nimble nonprofit with all these giants where risk was encouraged and thinking outside the box was the norm. Now I worked for city government where I had more.

    Control, but all of a sudden risk was a four letter word and thinking outside the box N not so great, if you’re reporting to elected officials. And so it was interesting. It was a very interesting move. I went from a neighborhood that was predominantly African American below the poverty line.

    Lot of vacancy to one that was predominantly white, older, and wealthier. And so it was a kind of a rude awakening. And how community development happens in different places. And then, more recent part of my journey is I moved to Oregon and my bureaucratic journey continued and I started working for the state of Oregon and my role at the state was with the innovation team for the state.

    And that’s what really got me exposed to how entrepreneurs and innovators are. Changing the world and how they’re funded or not, and how they are constantly pushing at the edge of technology or good policy, or how you fund things. I, first, I was so close to the neighborhood I served, then I was in a city and I learned a lot about government.

    Now here I was working directly for entrepreneurs and the people that funded them actually. And in the midst of that, I left that job and I started thinking about housing with a few other smart folks. Why does it take so long? It costs so much to build housing because we’re, depending on who’s counting about 140,000 units short in Oregon, this, the country’s five to 6 million units short, and the consequence of having not enough housing supply.

    Especially for those middle income earners which my nonprofit is named after the missing middle housing fund. The consequence of not having enough housing is that the cost for everyone goes up. The cost of housing, no matter where you’re at right now, continues to rise, and part of that’s tied to it taking so long and costing so much to build a single unit.

    Of housing. So after speaking with a series of developers, architects, financiers, governments me and a few others launched the missing middle housing fund to try to get to the bottom of that question, why is it cost so much take so long? And what we’re trying to achieve is doubling our housing production for half the cost and half the time.

    And we believe that the way to do that is by working with innovators and policy. How our workforce is trained, how we fund things, and what we build our housing out of and how, so that’s I guess how I got here. If you don’t mind I’ll say one other thing. Please do and then we can get into it.

    But on the side, I’m also a choir director. I’m the co-founder of a choir in Portland and was the music director for many years. And as you might imagine people that sing in choirs come from all walks of life. They work in retail, they work in the service industry, they’re in manufacturing.

    They’re college professors, they’re computer coders. They work in a bank. They do everything. You don’t really get to pick who falls in love with singing, right? Based on. You know what they do for a living. And so when you have a choir, your most important thing is to be in harmony. But when the pandemic struck, and I think we had 22 folks we went really quickly down to eight people in our choir.

    And it wasn’t ’cause they got COVID, it’s because they had a housing disruption in their life. The economic consequence of the pandemic was a lot of folks lost their job or were underemployed. And so they moved they moved back home, wherever that was. Maybe they went back to school. They moved out of the Portland Metro.

    And so the consequence is that my choir family, literally our harmony was broken. So I got to see in real time how housing instability can affect a community like mine. So while I think today we’re probably gonna talk about a lot of really. Interesting policy or financial tools or really cool innovation at its heart.

    Housing is personal. It’s our sense of home, it’s our sense of stability and economic vitality. And without it, those people, places and economies suffer. And it’s important to me just like it was to my grandmother to be a part of that solution. 

    Kim Allchurch Flick: Thank you for that. Being in harmony and then noticing these people that have been hit harder by a pandemic than others and how it affects their housing.

    And it, it also strikes me that you’re very intentional about naming your organization. So if you could tell us more about that and what is it? What does it take to be noticed as the missing middle housing fund? How many doors do you have to knock on? How many unanswered emails, how many, what does it take to move this forward?

    Nathan Wildfire: So let’s talk about the name first and then we’ll talk about that grind that you just described. The housing that’s built, leased in America is the housing that is serving those making between 80 and 120% of area median income. Area Median income is if you lined up everybody in a city by income, it’s the middle person.

    It’s what does that person earn? And so 80% of that dollar figure, up to 120% of that dollar figure is what we call the middle. Okay. In kind of real terms that middle changes, depending on where you are in Oregon or beyond. But a lot of the time it looks like teachers, it looks like the folks that work in our banks or drive our buses.

    It looks like entry level computer programmers. It looks like people that work in retail. The truth of the matter is that those folks make too much money. To qualify for anything that we would call affordable housing or subsidized housing, but they don’t make enough money to spend less than 30% of their income on their housing if they want to live near where their, where they wanna be.

    Opportunity friends, great quality of life, whatever their reason is. And so if you spend more than 30% of your income on housing, you are what the federal government would call cost burdened by your housing. And the consequence of that is maybe you don’t send your kids to the daycare that you want, or you don’t go back to school, or you don’t go on the vacation that you wanted, or you don’t.

    Upgrade your living situation. And the missing middle refers to the fact that we don’t build housing for that income earner. Thank goodness we have all these subsidies for folks making less than 80% of a ami. We don’t have enough, but thank goodness we have some. And the folks making over 120% of a MI generally the market.

    Response to their spending power. And so that housing is built as well. So when we launched our nonprofit, we wanted to be clear that that was the income segment we were. Targeting. We are also a little bit strategic, right? There are a lot of people working on affordable housing, but they don’t generally work in that middle space because the economics are poor, right?

    You, if you think about it, it costs roughly the same to make a unit of housing no matter how much the person that’s gonna live in it. Makes right. Walls are walls. Electricity is electricity. Roofs are roofs. Foundations are foundations. The fin interior finishes might change, but at the end of the day, a lot of housing costs are the same.

    And if you are making it for those with less means, you generally have a subsidy that then accounts for the fact that you are going to get paid less in rent. Or in a for sale price. And if you’re building a market rate, the other end of the spectrum, you just don’t build anything unless someone’s gonna pay you for it.

    The market demand takes care of it, but in the middle the cost is the same, but there’s no subsidy and the people aren’t making as much, so they can’t pay as much in rent or mortgage. So that’s where we’re at. There’s also just, frankly, a whole lot less cooks in that kitchen. So we thought that if we could figure out how to solve that problem it would be really, really beneficial and we would attract a lot of partners to the, cause.

    A lot of cities desperately want more workers in that middle income range but it’s hard to do if you don’t have the homes for them to land in. So I think that’s the first part of your question. The second part of your question is like, how do you get. Noticed. How do you, how many, I think you said, how many doors do you have to knock on?

    Anytime you start something new, whether it’s a company or a nonprofit, any kind of organization, the first, thousand times you write an email or say hello, make a phone call. They say, who? Who are you? They might know me the human, but they certainly don’t know the missing middle housing fund, which, is the most ridiculously long email address of all time.

    But that’s, that. It takes a while. It takes a while and you have to, you have to hustle. You have to build connections and ask for help. The other reality is like we had good thesis, we had some really interesting innovations to highlight. We had some good ideas, but at the end of the day the only way that we’re gonna solve our housing crisis is through the power of many.

    You want to go fast, go alone, you wanna go far, go with many, right? You’ve heard that before. It’s true with housing. So you really have to build the coalition of the enthusiastic, right? The folks who are just relentlessly showing up for this cause, for this mission. And it’s a mission that also has to.

    Makes sense, like in a capitalist sense, right? Nobody’s gonna, nobody’s gonna join your cause if everybody’s losing money. So it can be the greatest. I just talked to you for 10 minutes already about how passionate I am about this mission, but partners come because they see economic upside. Whether you’re an innovator or whether you’re a funder, or whether you’re a city desperate for a certain type of person, it has to make financial sense. And that’s where it gets hard. That’s where it gets really, really hard. Yeah. Is that, I hope that’s answering your question. 

    Kim Allchurch Flick: Yeah. In some ways I’m also thinking about these statistics and.

    Think about with housing prices that vary wild widely between different cities. But for someone in that income bracket to afford a house, how far do they have to commute to the place of work? And sometimes that’s a rate limiting step. And I’ve had an active real estate license for a while and there have been times when.

    Just based on someone’s affordability. Sometimes we’ve searched 90 minutes, two hours out of the, the city center or whatever might be the most prosperous place to work to find something that, that their income can pay for. And I know that varies wildly, but for years I, I knew of people who lived in like Davis, California to work in Sacramento.

    Or no, not Sacramento. That’s close. But Sacramento is getting more expensive, but San Francisco, right? And that, that can be according to the traffic, a 90 minute plus commute. And it seemed to be coming. Portland didn’t seem to be that bad a while back, but now it’s seems that the commute gets longer because the traffic gets more and people can’t find the work that’ll pay for the house where they can live.

    So they’re commuting and I was wondering if you could speak to that. Sure. And what about those employers too? 

    Nathan Wildfire: So we work all over Oregon. So while this is really true in Portland, I actually want to use some examples from outside the Portland Metro. So we work a lot with the city of Newburgh, which is in Yamhill County, part of wine country.

    And Newburgh has some pretty significant employers. There’s a senior care facility, there’s hospital system. There’s a university, George Fox University. There’s big manufacturer. One of the largest dental equipment manufacturers in the world is actually in Newburgh, Oregon. And all of them. Are struggling to hire and retain employees.

    They’re the economic development agency that works down there is called SEDCOR, strategic Economic development Corporation partner of ours. And they were responding to their, the people they serve, which is the employers. And they said, geez, we can’t hire, we can’t retain. A few of them did a study and saw that their employees were coming from as far away as Gresham Wilsonville Salem, and further to work in Newburgh because they couldn’t afford to live in wine country.

    They also knew that, over a period of months, or a little bit more than a year, if you were driving more than 45 minutes, you were highly likely to quit. So it was very it affected their bottom line, right? But also their sense of community. I heard a great quote today. I want to attribute it to Julia Metz of Sightline who told me, this is actually Michael Anderson’s quote, but, the whole point of a lot of what we do is how do we allow people to live close to where they want to live? Or how do we allow people to live close to each other if they want to? Like that, that, that really struck me. And we work a lot in Boardman, Oregon. Boardman is down the Columbia River or up the Columbia River, I should say.

    In desert, Oregon. It’s the source of a lot of our food that we eat. A lot of Tillamook Creamery products come from there. It’s where a bunch of Amazon servers are today, and the city of Boardman has been one of the fastest growing cities in all of Oregon. But more people now work in Boardman than live.

    Which is wild. And they drive from as far away as the Tri-Cities in Washington, Hermiston, Umatilla, Southern Morrow County. Their commutes are sometimes over an hour, and those employers that are in Boardman understand that if they can’t figure out a housing solution that’s better, they’ll lose those employees.

    So this is a pretty. Big deal. The commute piece of this quality of life kind of stinks when you’re sitting in a car for two hours of your day versus being able to walk to work or have a short drive or a bike ride or whatever. Yeah. It’s pretty meaningful, Kim. 

    Kim Allchurch Flick: Indeed, it’s So who do you work with? What, who are the players 

    Nathan Wildfire: Yeah.

    That, 

    Kim Allchurch Flick: that have to come into play to make this happen? 

    Nathan Wildfire: It’s a cast of thousands, so yes. Yeah, so the Missing Middle Housing fund predominantly works with people who have an innovation on one side of the equation, and then the people who need housing. On the other side of the equation, let’s part, let’s start with the people who have need first.

    A lot of times we just think of the human that’s living in that house, right? Or that apartment. But really it’s like the people that are obsessed with that are the employers. Or a government, right? A city, a county. It might be a collection of employers. It might be the economic development nonprofit for our region.

    But these are entities that say we have a housing crisis, people are moving away, or the, our kids move away and they don’t come back. It’s too expensive. We can’t have, the folks that work in our economy live here anymore. We’re not growing our tax base. What do we do? So these are the entities with need, right?

    So those end up being our clients a lot of the time, and we’ll come back to like how we help them. But then on the other side of the equation are the people that are. Innovators and these innovators take the flavor of companies. Sometimes nonprofits, sometimes it’s other governments, sometimes it’s researchers, but they tend to innovate in four key areas.

    That are really important to the people I mentioned before with housing need, and those four areas are, and for those of you that are a visual learner, maybe think about four corners of a screen or a pie chart, it’s cut into four quadrants. Those four areas are finance. So how do we actually. Fund housing to get it built, to change how it’s in, innovate, right?

    It’s the money part. That’s one. The next part, the next quadrant would be policy. So it’s like the rules, the regulations, the red tape. How can that be used to either make it harder, fast, slower, more expensive, or easier? Faster, less expensive, more certainty. So that policy is big quadrant number two, big quadrant.

    Number three is the workforce. It’s the labor, the people that are actually building the homes, right? How are they trained? Where do they come from? Do we have enough of them? Is their job changing as we produce more? Offsite housing, factory based housing artificial intelligence, robotics, whatever, right?

    How do we get more women into the workforce? These are just very real problems that come with accelerating your, the number of units you build. If you don’t have enough people to do it you’re outta luck. And then the fourth is the piece that I think most people like to talk about.

    It’s the design, the materials, and the assembly. So what are we actually. Making these homes out of, right? How are they designed? Where are they constructed, and how can we have efficiencies of scale? So I’m here to tell you that there’s no silver bullet. You can’t just change a bunch of policy and all of a sudden how housing will get built.

    You can’t just create a new funding stream and housing will be built. You have to work in all four. Of those quadrants. So here we are, the missing middle housing fund, where a young nonprofit, we’re still young, but when we first were starting, we see on one side of the equation all these places and people that need housing but don’t necessarily know how to get it.

    And then on the other side of the equation, we see all these brilliant. Innovators trying to change how it’s regulated, how it’s funded, what it’s built out of, how we train the next generation of workers. And where we sit is right in the middle. We go find all those innovation companies and people and policies and governments, and we connect them to those employers or regional nonprofits or cities or counties, and we help them change their funding policy.

    Workforce and design materials, environments, we’re essentially a giant connector. And part of the way that we do that connection is by raising funds and putting money into innovation or actual housing creation. But at the end of the day, Kim, it’s quite frankly a lot of piecing the puzzle together.

    That’s what we do. 

    Kim Allchurch Flick: And how’s it working? 

    Nathan Wildfire: It’s really flu, but it’s real slow. I’ll give you some examples. So we met a company called Urban Form. Urban Form, digitizes zoning codes. And then there’s an online platform. You could just type it into Google right now and it would take you there. And like Google Maps, you can zoom in on any parcel in your city and you can.

    Very quickly understand what you can and cannot do. On that parcel of land, you can understand its zoning code. In a really quick, easy way. Now this is true if you’re Bob who’s gonna put a deck on the back of his house, or you are Cheryl and you’re gonna do a 30 unit development in a city in Oregon, or you’re the city planner and you have an inquiry from someone on the phone, or maybe it’s a zoning application, and very quickly you have to figure out.

    How to tell that person what they can and cannot do based on a zoning code that can be hundreds of pages long and hard to understand. And if you’re Bob the deck builder, this might be the one time you’re ever gonna touch the zoning code. But even though it’s your first and only time, you are clogging up that planner’s time and work just as though you were.

    Cheryl building 30 units of housing. So what urban form does is it makes it super clear to anyone in the cities they work in what you can and cannot build. And it reduces huge amounts of time for sometimes very limited planning staff in our cities across Oregon. So once we learned about urban form. We are pretty excited.

    It’s just an example of a innovation startup that impacts that policy part of the equation, right? So then our job was then to go connect this innovation to funding. And then the cities that might actually want to implement urban form through a partnership with SEDCOR. I mentioned them earlier. They represent the mid Willamette Valley in Oregon.

    We got funding to make Yamhill County in the middle of wine country, the first county in America that has had all of its zoning codes digitized. That’s a real thing and now people are using it. So did that happen fast? Not really. Each city has a different code. There are different concerns, but we had a great partner in urban form who is able to actually meet the concerns of all of those different cities and now there’s a great tool to simplify the housing process in Yamhill County.

    Nobody thinks about the zoning code, not really, unless you’re a builder or a developer. But it’s so core to getting things done and to actually building housing in Oregon. Another example would be in Boardman. I mentioned them earlier. Boardman is desperate to get more housing.

    And by working with us, they launched a fund. They launched an actual housing fund that is managed by a housing advisory committee, which we provide assistance to. And that committee then makes recommendations to their city council like. How should we spend this million bucks? And they use that capital to actually now go do things like implement urban form.

    That’s one of the things they did. Access better state programs for funding, be a pilot for the state for different funding programs, create a master plan for different assemblages of property. And eventually they’re gonna actually make probably loans to different companies to actually build housing of the type they want.

    In Boardman. So that’s another example. You, there’s a funding innovation, right? That you then connect to these folks that, that want housing in their community. We’re, a third example would be we work with a bunch of communities on the southern coast of Oregon Southern Oregon coast Regional Housing is our nonprofit.

    Partner down there, they get funding from a group called CCD which stands for COOs Curry Douglas Counties, the counties that they serve. And one of the things that we’ve been doing with them is standing up all these different working groups. They have many, many cities that they’re working on behalf, right?

    And it tends to be like the same 4, 5, 6 people that do everything across a giant region. And what they really needed. Was help. They needed more brains, more doers, more horsepower. So we have helped them stand up all these different working groups. One’s trying to launch a fund like I just described in Boardman.

    One of ’em is trying to do pilot. Projects. One of them is trying to cut red tape, right? So like you don’t really always know what each community needs. You gotta ask them and then you start connecting them to the different innovations that, that we see have promise or are actually getting the job done.

    Yeah. 

    Kim Allchurch Flick: That’s so fascinating. What other innovations. Like materials building designed. Oh yeah. What kind of innovations are you seeing? 

    Nathan Wildfire: It’s always fun to talk about like the stuff housing is made out of. So I have a colleague Ryan Olson. Ryan has helped conceive and is running a project in Newburgh, Oregon.

    I’ve mentioned them several times, but it’s a cottage cluster development we call hive. The Housing Innovation Village experience, we had a groundbreaking in December. Hive is 10 cottages built with six different builders using different building technologies. I’ll tell you about those in a moment.

    Some funky financing mechanisms that, again, through the help of SEDCOR and Rep. Anna Scharf, we have some funding to actually do this experiment to deliver 10 for sale homes at middle income prices with very different building. Materials. So I’ll list them ’cause I think they’re pretty cool.

    MOD’s, PDX is a partner of ours working with Hone. Those are two partners together who are building homes in our Hive project that uses Mass Timber and also different penalized construction. They do it all modular in a factory in North Portland. And then it comes down to Newburgh and Boop goes up in a period of a week or two.

    The next one is Ryan has his own company called Elemental. Elemental is all steel frame modular same kind of principle flat packed or shipped as a modular unit. So this is built off site and then comes in boop, goes up pretty quick. Cedar Stone. Builds out of cross laminated timber and so does un brick.

    Those are two separate companies who are building cottage in in hive. Out of cross laminated timber humankind homes is actually going to be building the community space. And then another home they use geopolymer. Concrete and their vision is to use robotics to actually build on site.

    Geopolymer concrete is like what the Roman aqueducts were made out of, if you’re tracking that. And then Mahoney in Northwest has a vision to build penalized housing across the mid valley. So there are sixth builders. So it’s wild. And we are going to have a home show for all of these building technologies in the early fall.

    So they’re all gonna get constructed over the summer. And then we will have a home show. Everybody can come and check ’em out, kick the tires, so to speak. And in the parking lot ’cause there’s a little parking lot we will have a whole bunch of other technologies that we’re gonna show off and an exhibition at the same time.

    Check that out. We have a links to it on our website, missing middle housing.fund. You can go see what Hive is all about. 

    Kim Allchurch Flick: That sounds fascinating. And it also. I may be wrong with this, but as I was listening to this the wood, the cost laminated, the other innovations, it sounds like these buildings are also potentially not only greener, but cleaner in terms of toxins and things like that, that Oh yeah.

    Have been consistently within home design and building that sometimes we don’t realize how. Toxic a home can be when it’s brand new

    Nathan Wildfire: and that’s a comis consistent commitment from these builders. First off, like I should point out you’re not gonna hand build your way out of our housing crisis.

    It’s just impossible. So we have to have more innovative solutions. We still are gonna build tons of housing by hand, but we have to have these sort of offsite. Solutions. It’s not like when we started building millions of cars in America, it was always just a couple people coming out to build each car by hand.

    That’s why we created the assembly line, right? So same principle is true with housing, but we’re not. There yet, while you do that, of course you can be sourcing local materials that, whether that’s timber, which has drive driven the Oregon economy for years. Steel, which we know has fireproofing properties geopolymer concrete, which uses the material that is all around us all the time.

    These houses want to be net zero energy or hyper efficient. A bunch of them want to incorporate solar panels, but all of them are, with the exception of maybe MOD’s, PDS, a lot of PDX, a lot of them are newer. To the marketplace. So what Hive does is it gives them a platform to show off their stuff get to house one or house 10, and then people and builders actually and planners can actually come and touch it and go inside and build familiarity with the product and process and trust in those products and processes, right?

    So it’s really hard. What we’re trying to do is, showcase this innovation and at the same time hit these middle price points. It’s really, really hard. 

    Kim Allchurch Flick: And it sounds like instead of street of Dreams, it’s a street of possibilities. 

    Nathan Wildfire: Ooh, I like that. Kim 

    Kim Allchurch Flick: just came to my head. It’s it’s encouraging. What are you seeing?

    Around you and who’s paying attention? Not names necessarily, but what types of people are paying attention and saying maybe we could do this in our area. 

    Nathan Wildfire: I can tell you a really fun one. Typically my, myself and my colleague Amy, we run these really big workshops, these huge events, they’re happen all over the state.

    We call them Let’s Build events. And the purpose is to introduce a region and the civic, infrastructure of that region to these innovations, right? Whether the materials or the funding or the policy or the workforce. And so once you do that, all kinds of people start asking. About one innovation or another, right?

    Whether it’s a builder that wants to understand how a kit of parts works or it’s a financial institution that wants to understand how these lending funds work, that’s what comes out of the woodwork. But the fun one was last week I was in two day long workshops that I did not have to run. I was just a participant, and it was the Government Accountability Office, which actually reports to our federal.

    Congress and our Congress and the GAO is very interested and curious about innovations in housing. Housing productions. So myself and a whole bunch of other folks who think big thoughts and do big things about housing nationally for two days, got to essentially answer questions and have debates in front of the government accountability office, which they will then take as a report to our Congress.

    I think our Congress understands that one of the biggest challenges of our times. It’s housing affordability. And so that was a fun one, Kim. That was I didn’t have to run anything. I just got to participate with a bunch of other people that are as passionate as me in housing and quite frankly, so much smarter in so many other ways and pieces.

    The housing puzzle I know so little about like insurance or, structure, insulated paneling or, there’s all these different think tanks on the call. It was truly really, really fun. Very encouraging 

    Kim Allchurch Flick: it. It is. And it seems like there’s some innovations in commercial. 

    Real estate as well, and buildings to make them greener, more affordable, accessible, all of those things. And that to have residential, are you seeing any crossover of ideas between. Commercial and residential at all. 

    Nathan Wildfire: Yes. So a lot of these modular approaches in particular work for commercial spaces as well, right?

    So if you, because you’re basically building boxes, you’re building a box and you’re trying to optimize that as best as you can for both quality and then repeatability. So how can we create this thing? And you can make the outsides look very different, but in the guts, how do we make this like kit of parts, so to speak again and again and again.

    Hotels are actually an industry that, that figured this out a long time ago. But now commercial properties and housing properties alike. Are trying to solve this challenge through automation, through replicability, through offsite creation. A lot of the times too, you’re using multiple suppliers.

    You don’t necessarily have to have everything in one factory. You’re outsourcing the different parts of the home to different builders and different suppliers, which is. Cool and interesting. And then there’s entire industries, mass timber would be an example of one where the commercial applications actually came first and housing is coming later.

    So in Portland, the one that we all know is the roof of the airport, right? And so that’s meant to be a showcase of local expertise and a local material. For kind of some. Engineering reasons. A lot of the first applications of mass timber were things that were big, big, big, big slabs and beams and floor plates.

    And so now as the technology evolves, we’re seeing more and more effort go into how you create residential. So that would be a big point of crossover between the two? Yes. 

    Kim Allchurch Flick: Wow. What makes you optimistic and what are some future goals? 

    Nathan Wildfire: When we first started we thought we, there was gonna be a secret sauce, right?

    We thought there was gonna be some sort of, oh man, we figured it out. This is how you make housing go faster and for less. And it turns out there is no secret sauce, but there’s thousands, and I really mean it. Thousands of people trying to solve this. Problem. There was innovation everywhere we looked, and some of it again was like.

    That really dogged planning director in some city who just figured out that housing was a challenge and they were gonna work as hard as they could to update their zoning code, their permitting process their, system development, charge process. They were gonna take it upon themselves to make housing easier.

    And that’s an innovator, right? That’s someone that really, really. Cares. It might not be as sexy as like the roof of the Portland airport, but it’s just as important. And then figuring out, like with a bank, how you actually create the right way to finance these innovative homes or these innovative companies.

    It’s just as important as the really interesting robotic technology because the money is what makes the world go round the most excited I ever saw. One of our partners, his name’s also Nathan, Nathan Young, Nathan Young Run runs Mods PDX. And he can, I think, accurately be described as a person who is passionate about precision and excellence.

    And he’s can be a little gruff. And he’s, he’s hands are probably the strongest hands I’ve ever shaken ’cause they’ve wielded so many hammers and screwdrivers, but he turns into the most. Effusive smiling person when he talks about training the next generation to work in construction and to do offsite modular technologies.

    He is so passionate about taking his hard-earned knowledge in bringing that to other people, particularly young folks. So you know what makes me optimistic? Nathan’s smile when he talks about the people he’s training. You know that planner who’s like, well, it’s taken three years, but I finally updated the zoning code.

    Good for you. Now let’s go do it again. Let’s go take it to the next place. Everywhere I look, Kim, I’m surrounded by innovators. It’s truly inspiring. 

    Kim Allchurch Flick: I love that. And also the thought of hard earned knowledge and sharing it. Because knowledge sometimes is hard earned. It’s making mistakes, or not even making mistakes, but just running up against obstacles and finding workarounds while still keeping values and keeping the end goal in mind, which is, the stability of a project the necessity of strong building doing things the right way and to teach others to do that.

    Nathan Wildfire: At the end of the day, real estate development’s a risk. You gotta be slightly crazy and have passion to do it. And I get to meet so many people that are doing it. 

    Kim Allchurch Flick: Yeah. And it’s a long game. You’re looking deep into the future, but more and more. And then how are the employees, employers responding?

    And as this is a nonprofit, how is it funded? 

    Nathan Wildfire: Employers, they, I would say they don’t know what they don’t know. They know they have a problem, but maybe they make widgets or they serve drinks, or they teach our kids or they heal our sick. So they know housing is an existential crisis to their bottom line and to their viability, but they don’t necessarily always know what to do about it.

    So it takes time. It takes time to guide them to the levers that. They can pull, right? Sometimes they have land, sometimes they have political clout. Sometimes they can pre-lease units. Sometimes they can just tell their employees about a, an opportunity, whatever it is. You do have to guide them to it.

    But their commitment to this is really critical. ’cause at the end of the day, it’s their people who are gonna live in these homes. So that’s what you said about employers. What was the second part? 

    Kim Allchurch Flick: How is it funded? 

    Nathan Wildfire: Oh, how In 

    Kim Allchurch Flick: the housing fund, 

    Nathan Wildfire: We were very fortunate to have an initial seed grant.

    This was five years ago from what was then Umpqua Bank. After that, almost all of our funding. Has come from contracts that we get with these different cities and regions. I’ll call two of them out or three of ’em out. ’cause they’re foundational. The one was with SEDCOR, who I spoke to you about earlier.

    They went out and raised money on behalf of the employers in Newburgh. And that capital is what’s enabling our project. The Hive Project in Newburgh to move forward. The, we work with the city of Boardman. That’s why I keep. Talking about them. They raised capital for their housing fund and then we helped them manage it.

    And then on the South coast we work directly with CCD and Southern Oregon Coast Regional Housing to be at the service of all those cities and towns along our southern coast. Those types of contracts help us keep the lights on, quite frankly. So we’re always on the hunt for what city or region needs our help.

    What is the employer base that needs our help and who are the innovators that are seeking funding and customers? That’s typically what they want most, right? 

    Kim Allchurch Flick: Indeed. Any thoughts of expansion? 

    Nathan Wildfire: Oh, yeah. So to date we’ve worked across Oregon. We are increasingly being asked to go beyond organs.

    Borders. And I think that is a thing that we are strongly taking a look at the board of directors is because these lessons shouldn’t just be limited to a single state, right? So how do we take our hard earned lessons and capabilities to other places that need housing help? Yeah. 

    Kim Allchurch Flick: I really look forward to that.

    And what else would you like to share with people? And for those interested, how can they reach you, which will also be in the show notes, but it’s a chance 

    Nathan Wildfire: to hear. It’s easier to find us. Go to our website www dot missing Middle Housing. Do Fund. You can also check out more about Hive at Let’s build hive.com.

    You can also email me that’s that same missing middle housing fund, but my name is Nathan Wildfire. You can just send me a note. That would be the easiest way to get in touch with us. Then I think what I would want to leave you with. Is I’ll go back to like, why do we do what we do?

    My, my family I told you already my grandmother had 12 kids. My family reunions are like 70 to 90 people, right? And when you have a family as large as mine, people have pretty much every housing situation you can think of across all the age spectrum and income spectrum. We all have people in our network that have challenges with housing, right?

    Whether it’s your friend or your family or a colleague. We’ve seen it. We had employers in Newburgh who were shocked that when the pandemic began and they were running a food pantry, their own employees were the folks using the pantry the most. Like housing is a burden for too many. And so I would urge your listeners that like all of this policy change or technology or innovative funding streams or training programs.

    They are awesome. They give me so much optimism and frankly joy. But at its heart, this is about a home. This is about shelter. It’s about a place to feel confident and safe and you reaching your potential. Whenever you think about housing policy or change in your community, think about how that impacts your choir.

    Your family, your harmony. Because it does, it just does. It it’s a fascinating subject to learn and innovative about, innovate around, but it’s personal. 

    Kim Allchurch Flick: That makes so much sense. That’s very touching. Thank you so much. I love the Harmony Choir analogy to it as well, because that also makes sense.

    So for the last question, what if you could have dinner with up to three people living or deceased, 

    Nathan Wildfire: who 

    Kim Allchurch Flick: would they be and why? 

    Nathan Wildfire: This is such an awesome question. I love lists. I would rather it be 10 people long, but that’s okay. I will limit myself. So I’m gonna I’m gonna make this a little bit seasonal.

    Actually, no, forget that. I love Teddy Roosevelt. I would love to have dinner with Teddy Roosevelt. He is a fascinating person of his time and outside of his time, and I wish that I could get as much done in a year as he seemed to get done. In a day. He’s one of our country’s first foremost naturalists.

    He was president of the Audon Society, more or less, invented our national parks created national forestry practices. He was a rancher. He was in the military. He was a police chief president. Pretty wild dude. So that’s one. Second there’s an author right now active named Heather Cox Richardson, who is a historian.

    She lives in Maine and I. I just think what she does on a day-to-day basis, connecting present day events to history predominantly of our country is fascinating. It’s so much of what happens in our world has happened before and she’s so good at connecting those. Dots in a way that’s pretty easy to understand and frankly is dispassionate, which I appreciate.

    I love history. You should be able to tell that from my love of Teddy Roosevelt. And I consider her one of the foremost historians of our time right now. So that’s the second one. And then I think my third is my grandma. I’d love to be able to, she passed away but I’d love to be able to tell her.

    What we’re up to and pick her brain about how we could do it better. 

    Kim Allchurch Flick: What a beautiful list. My, my husband has a not so secret crush on Heather Cox Richardson. 

    Nathan Wildfire: Gosh. 

    Kim Allchurch Flick: Let me join that club as ma as many people do. We had a chance to see her when I think it was the Oregon Historical Society that brought Heather Cox Richardson to the Schnitt in Portland.

    And we were there. 

    Nathan Wildfire: She’s awesome. 

    Kim Allchurch Flick: And is Art. Reading her, she knows her history. She is such a good researcher and really talks about how history matters. And it helps us anticipate, it helps us learn. And the way she disseminates her wisdom across history is just I’m with you there. That’s what an amazing list.

    Nathan Wildfire: Can I wait, can I have an honor roll mention? 

    Kim Allchurch Flick: Sure. Of course, 

    Nathan Wildfire: It is spring training and I am obsessed with baseball and I would love, love, love to be able to have dinner with Jackie Robinson, who broke the color barrier for Major League baseball and is just a one of the strongest people I think that ever played the sport.

    He’s also amazing at baseball and I would love to pick his brain about. Modern day, his journey, and I’m just a huge fan, so I’d want to go watch a baseball game with him. I dinner would be ballpark hotdog.

    Kim Allchurch Flick: Oh, what a great note to end on. That’s lovely. Thank you so much everyone. Thank you for listening. What a fascinating conversation we’ve had with Nathan Wildfire of Missing Middle Housing Fund. Take care. Have a great day. 

    This Episode’s Guest: Nathan Wildfire

    Nathan Wildfire headshot. Smiling, and outdoors, with a mountain in the distance.

    Nathan Wildfire has worked in community and economic development for over 20 years, in Pittsburgh, Vermont, and Oregon. He’s passionate about the grassroots and personal connections of community building, and the macro changes possible through creative, data-driven public policy. Nathan is privileged to have learned from incredible mentors through every step of his career. He has been a choir leader, outdoor explorer, and occasionally un-retired volleyball player.

  • Solar in 2026: What Changed, What Didn’t, and What’s Next with Garrett Hartwell of Power Northwest

    Solar in 2026: What Changed, What Didn’t, and What’s Next with Garrett Hartwell of Power Northwest

    Garrett Hartwell of Power Northwest, a Portland-based residential and commercial solar installer serving Oregon and Washington, joins Kim Allchurch Flick to talk about the 2026 solar landscape and the company’s purpose-driven approach as a Benefit corporation.

    Hartwell describes how a 2019 reset in Spain and concern about climate change led him to start the company in 2020, navigate licensing and electrical code requirements, pivot during COVID to virtual consultations, and grow to 35 employees.

    He explains Power Northwest’s three pillars—happy homeowners, enriched employees (including apprenticeship programs), and a clean environment with extensive jobsite recycling.

    Hartwell discusses the end of the 30% residential federal tax credit, continued 48E commercial credit enabling third-party owned residential leases (including PPAs and prepaid leases), supply-chain disruptions, tariffs, and evolving compliance rules, while remaining optimistic about solar’s durability and impact.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    00:48 Garrett’s Solar Origin Story

    01:21 Spain Reset and Purpose

    02:31 Launching Power Northwest

    06:10 COVID Pivot and Growth

    08:20 Becoming a Benefit Corporation

    09:03 People Planet Profit Pillars

    11:04 Jobsite Waste and Recycling

    13:50 Customer Story and Team Culture

    16:41 Solar in 2026 Incentives Shift

    18:24 Third Party Ownership Explained

    19:55 PPA and Prepaid Lease Options

    23:54 Community Solar Explained

    24:43 Solar Future Vision

    26:26 Supply Chain Crunch

    27:13 Tariffs and Regulations

    28:17 Solar Economics Today

    29:29 Hidden Coal in Grid

    31:04 Solar and Shipping Impact

    32:22 Benefit Corporation Mission

    34:03 Climate Hope and Nature

    35:41 How to Get a Consult

    36:50 Winning the Solar Games

    39:16 Dinner Guests and Values

    41:22 Final Thanks and Wrap

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick, and my guest today is Garrett Hartwell of Power Northwest, a local solar installation company at a Portland, Oregon. The company serves Oregon and Washington providing both residential and commercial solar services.

    Founded as a Benefit corporation, Garrett had a passion for creating a purpose-driven company, putting people and planet first. He believes that more profit simply means more purpose, and is striving to build a lasting company that can make a positive impact in the world where people enjoy going to work every day.

    The topic is the current landscape of solar in Oregon. Welcome. It’s so good to see you. Yeah. 

    Garrett Hartwell: Good to see you, Kim. 

    Kim Allchurch Flick: So tell us, we’re in 2026. So solar is certainly one of the options, has been an energy option for a while and things are changing constantly. But tell us about your journey and what has shaped your values to this point in time.

    What is, 

    Garrett Hartwell: yeah, 

    Kim Allchurch Flick: so what has your life been like? 

    Garrett Hartwell: I’ve been in and around solar for about 15 years. I was in a side market. I worked for an inverter manufacturer and a very small part of what we did was solar. But my wife and I, we had been saving our money for a handful of years and in 2019 we quit our jobs and we moved to Europe for six months.

    It was for us something we’d wanted to do forever and really just a reset, look, look at our lives and figure out what we want to do going forward. It was fun. We each had our own requirements, so she wanted Europe and somewhere with good food. I wanted to be able to work on my Spanish and then surf.

    And we landed on this little city in northern Spain that had everything. It had like great food and surf and but yeah, while we were out there, I was just, I read a lot. And climate change was just weighing super heavy on me. For me, it became really clear I wanted to create something where I could be part of the solution.

    And I’d been in and around the industry, but I wanted to be able to make a big impact on our local community. When I was at the inverter manufacturer, we would sell or design projects all across the country. And at the end of the day, it just was a project name. I had no real connection with it.

    But coming back and starting Power Northwest was phenomenal. I got to shake homeowners hands and it started with just me an electrician, so I sold the first couple of projects and we installed ’em together. But then it became tough, I would be doing project management from the roof and ordering the panels for the next job and trying to, answer homeowner questions while we’re, setting a ladder or, what have you.

    Pretty quickly I realized I needed help. And yeah, just slowly started hiring people. It started with a sales guy that. Did a great job and sold more than we could handle. So pretty quickly we got yeah, just a small crew and and grew from there. Gosh, six years later we now have 35 employees and hundreds of, I hope happy customers.

    And yeah, it’s been quite an experience. I’m really proud of what we’ve built.

    Kim Allchurch Flick: Wow, that is so amazing. I’d love to dial back to Spain a little bit and 2019, which means before COVID 

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: That COVID happened. And what, how did that shape your thoughts about. How to come back and create a solar company, but also other things like comparisons of living in a different culture, different country.

    What was that like for you? 

    Garrett Hartwell: I could talk forever about the Spanish, like cultural experience. But just quickly, I think my biggest takeaway was how close they are to like family and friends. We quickly, met this group of three guys that brought us in and we still talk with them today.

    One of ’em is coming to visit us this summer, which would be super cool. But yeah, coming back after a break I was super motivated and had this idea in mind where, yeah, my, my goal was to install. I think what I wanted to do in that first year, which is 2020 was just one house.

    And I wanted to do everything perfectly, do a ton of research. And initially in 2020 it was already tough. Those couple months before COVID, just understanding the licensing requirements, the fact that I needed to know inside and out. The National Electric Code and then how Oregon changes and manipulates that code and they have their own set of rules and regulations.

    So what was this kind of fantas full like dream of mine all of a sudden just became insanely tough. But yeah, I just, I studied a ton. I read that code book from front to back. I took a handful of courses on it. Later I ended up taking and passing the Washington State Admin Test, which is supposedly one of the harder electrical tests in the country.

    It’s literally torture. It is seven hours. They lock you in a room and you can come out to go to the bathroom if you need to, but the clock keeps going and you need every second of it. I’ve taken a lot of tests in my life, but that was definitely one of the hardest. But yeah, so going through that process, understanding what’s required, and then the biggest thing, I was super fortunate to, to meet an electrician that shared a lot of my same values, but also knew solar inside and out.

    And as I mentioned, we got to install, a lot of the early projects together. Just the two of us, and I learned it from nuts and bolts up. But then yeah, COVID hit and my wife who had also gone on her own personal journey of what she wanted to do. She had landed at a great fertility clinic in town, so she’s a nurse and she realized she wanted to get into fertility, help families, create their families.

    And unfortunately they were classified as a non-essential group just because Fertility’s elective, and then that their clinic ended up having to donate a lot of their supplies to the hospitals. So she lost her job. I was spending money, not making money, and so we quickly had to move out of our house, rent it to somebody else, and we took our dog and my wife and I went and lived with my parents.

    And so at the same time. I was ramping up to go meet people in person and go see their roof and check the, the shading. And all of that just changed and I had to quickly pivot to doing virtual consultations which was nuts. But looking back, those first two years, COVID was super beneficial for us.

    People were home, people were using electricity at home people were looking at their monthly expenditures, and solar was a great solution. And it still is, but I think at that time it became a big focus for people and home projects became a big focus for people. It allowed for a lot of just organic growth.

    But yeah, at the time I probably would’ve. Told you a lot of opposite things. It was pretty scary, but, 

    Kim Allchurch Flick: oh, what a struggle. It’s, thank you for sharing that and it brings back, memories of the realities of that time as well. And I’m glad things worked out so well that, and it’s interesting how you’re right, I hadn’t thought about staying home.

    Working remotely means people see their own power bills. More than if they were going to work every day and somebody else is paying a working day power bill. But you’re right, it, it becomes personal then, and yeah. And tell us about being a benefit corporation as well. How did that come about? 

    Garrett Hartwell: Yeah. So I knew from the get-go I wanted to create a mission driven organization.

    And so that was in our DNA from the get go. I believe we got certified as a benefit corporation in 21 or 22. And that was a chance for us to write down and really put in writing what being a mission-driven organization meant for us. And then to have a third party come in and critique and articulate that and.

    It’s great and it’s great that every year we can revisit that. And so for us, what it means is we are a we’re a business that’s profit driven but everything is arranged around our mission. Our mission is to transition our community to renewable energy, and we support that with three pillars.

    First pillar is happy homeowners. So we’re super customer centric. We wanna make sure that everything we do, at the end of the day that the customer or well homeowner or business owner, is completely satisfied and they got everything they wanted and hopefully more. Our second pillar is enriched employees.

    I tell everyone this company’s built for us. We can make of it what we want. I want it to be a great place to work. We provide or we strive to provide a lot of resources. So we’re a training agent for journeyman electricians, which means that we have a four year apprenticeship program where people can come in with really no prior experience and work through both weekly classes.

    But then, obviously daily time in the field underneath a licensed electrician. We also have a subset of that, which is a two year program for, specifically for solar and renewable energy. So that’s the limited renewable technician apprenticeship program. So for everyone in the field it’s a great path upward.

    Electricians in Oregon, specifically in Portland make great hourly rates. And then we support that with great health insurance, a 401k program. So yeah, enriched employees is like very strong pillar for us. We wanna make sure that it’s a cornerstone of what we’re doing.

    And the third one is clean environment. So obviously that aligns with, the solar thing. But we try to take it a step further and look at how our business. Uses electricity and the carbon footprint that we create and how we can reduce that. So one of the things that really surprised me when we were first starting is how much waste comes off of a, just a single project.

    The amount of extra wire cut rail, all this packaging that everything comes in boxes, plastic, cardboard. So we have a great process now where we take all of that back. We recycle our cardboards, we actually get paid to recycle our metals. But then we actually pay to have our plastics recycled.

    So our films, our hard plastics we collect it all and batch it and sort it and then pay to have that recycled. So the amount of stuff that ends up in the landfill from a project is very minimal. And I just wish more companies were doing the same thing because, we hire installers from other companies and like they, they’ll tell us that sometimes they’ll throw away.

    I won’t even get into it, but I just it’s one of the important things that we really try to strive for is recycling. We carpool when we can, we fill our box trucks up with biodiesel, any little thing to yeah, just reduce our carbon footprint. 

    Kim Allchurch Flick: How. What about the recycling?

    Where do you get film and things like that? Where do you take 

    Garrett Hartwell: it? Yeah. Film has been a really tough one for us. We had a recycling partner, I believe it was Denison Plastics that used to take it for us. And then they stopped. And then we actually were taking it to New Seasons for quite a while.

    But we just recently found a new recycler. I’ll have to get back to you on their name, but they’ll pretty much take anything except for the straps that a lot of our pallets are strapped in. We’re still having trouble sorting those. But they will take our films and then in any hard plastic with a number on it, they’ll take for us.

    Kim Allchurch Flick: That’s so good to hear. And that’s commercial because I know that residential, Ridwell, started a while back and there’s a place by the airport, but they’ll take film bags lids that formerly, can’t go in the street. Recycling. Recycling is. Not as a simple thing. And it’s interesting to learn how to separate and get things to the right places so that it actually works.

    But on a commercial level with that volume, it’s really curious and so glad that you’re doing that. That’s really remarkable. 

    Garrett Hartwell: I reached out to rid. ‘Cause they’ve got a great setup and a great process. But I think we’re not. Might not be the right customer for them. I don’t know.

    They never end up responding who knows? But yeah we’ve got some decent avenues for recycling most everything that comes off a job site. 

    Kim Allchurch Flick: And that’s so good to know because every job site is a lot. And in, in discussion, we hired. We hired you to come out and install our solar panels a year ago and at our house, this is in Washington, a metal roof, and it was such a great experience, but I was so impressed with your guys because they were installing on a metal roof, which is really slippery in pouring rain over, I think it was four or five days.

    And what I observed was how. Incredibly engaged. They were with each other and something would come up and they’d huddle and problem solve. And because there’s so many components to it, just the installation. But the things I don’t understand so much is the electrical, the box, having to get the inspection, all of that is new to me and how much they work together.

    And it did not work around, but we’re saying, okay, this is the situation. We could do this, or this. Let’s decide. It was really on the ground decision making that I thought was so empowering for them because they, they were all involved in it. And the other thing I noticed is on, on breaks I’d let my dogs out.

    The dogs just fell in love with them, all of them. And they’d sit around on breaks discussing things and some of them were just talking with the each other about other companies they’d worked for and how it was so much better working for Power Northwest because of those benefits. Because the way they were treated, and this was in 2025, is still off the heels of COVID and how they felt taken care of.

    Appreciated. And so I, that made my heart feel really good because there are options to choose for residential, solar and we’re have zero regrets and are so happy. And so thank you for creating a company where it really shows when workers show up and you know that they’re. They’re happy, but also empowered in decision making and empowered in trying to figure out how to solve a problem and working together, doing that, it made a huge impression on me and I’m 

    Garrett Hartwell: Oh, that’s awesome.

    Kim Allchurch Flick: And we also paid nothing for our power. It’s really pretty incredible to see a power build. It’s in the negatives and how power is. Going off to somewhere else and feeling yes, we can make a reduction, we can help something. It is clean and I’m grateful. I’m really grateful.

    Garrett Hartwell: Yeah. That’s so cool. That’s awesome. 

    Kim Allchurch Flick: So what is it like in the solar community and what are obstacles and challenges now 

    Garrett Hartwell: right now? 

    Kim Allchurch Flick: It’s 2026, so I’m gonna guess tariffs, but what, what is happening in current now, but also your future view? 

    Garrett Hartwell: Yeah. Right now is tough. There was a big change at the end of last year the one big beautiful bill.

    Sunsetted the 30% residential solar credit at the end of December last year. And that was like the biggest incentive available for solar. That really did make it pretty viable. And so to give you an example our average system still blows me away how expensive it is. An average system’s about $30,000.

    And so that 30% federal tax credit took 30% right off the top. Got a lot of threes in here, but yeah, so that $30,000 solar system, nine grand would, would come right off the top. And so that net cost would be 21,000. So yeah, as you can assume, that’s a big chunk of money that is now no longer available for traditional residential systems.

    And when that came to pass in July last year I was pretty scared. I didn’t really know what that meant for the future of solar, but one thing that I’ve learned about the solar industry is we’re. Kinda a big group of people that really care about the environment. We care about the, our future as humans on this earth.

    And there’s a lot of innovative and creative people in this industry. And so one of the carve outs deep inside this bill was that they are continuing to allow the 48 e commercial tax credit. So that’s for businesses. But inside that category they also allow for third party owned systems.

    So a third party owned system is a solar system that’s owned by a business or a corporation, but it’s installed on a residence. And these are. Products that have actually been very popular in the solar industry. I read an article the other day that about half of the systems installed up to 2025 were categorized as third party owned.

    And they’re not as common in Oregon, but very common in Texas, Florida, California Illinois some of the bigger solar markets. But essentially third party owned system, they can set it up as a lease. And there’s a handful of different ways that these leases present themselves. But the main thing is we can still capture that 30% federal tax credit and then push those savings onto a homeowner.

    The two main lease products that we’re offering. We’ve vetted a lot of ’em because unfortunately there are some, I don’t wanna say bad actors, but there’s just some stuff that’s not as beneficial for the homeowner. But the two that we found we’re actually really excited about. So the first one is what they call power purchase agreement.

    This one specifically works really well in Portland General Electric or PGE Territory because. They if your h if your house big if your house is good for solar this company called LightReach can lock you in at a cost of power that’s actually below what you’re paying from the utility. It’s incredible.

    So most PGE customers pay about 18 to 20 cents per kilowatt hour. And LightReach can get you in at 17 cents. And they do that at zero upfront cost. And then that 17 cents it typically does increase over time. The term of the lease is 25 years, which aligns with a lot of the warranties around solar product.

    And it’ll typically increase at, let’s say 2.99% every year. So that 17 turns into 17.30 cents and then 17.60 cents or whatever it might be. Whereas historically we’ve seen the utility increase its rates at 5% or more. So not only are they able to undercut the utility day one.

    They’re gonna protect the homeowner against future costs of power, increase increases and provide them with something that’s very predictable. Yeah, speaking of COVID the four years after COVID utilities specifically PGE increased their rates 40%. And I don’t think that’s a trend that’s gonna go away.

    When we look at some of the macroeconomics of. Electric vehicles and the power consumption required for all these big computing data centers that are fueling ai. We’ve been pretty fortunate with historically low costs of power, but yeah I’m expecting it just to continue to rise in the future.

    So long story short, this power purchase agreement I’m excited about. I think it’s a great way for people to. Get free clean energy or less expensive clean energy. The other third party owned product that we have is actually a prepaid lease. So it’s common to a prepaid lease on a vehicle where you pay a large lump sum upfront.

    Now that lump sum has got the 30%. A 30% discount baked in. So for that $30,000 system, we’re actually able to offer it at $21,000. The lease is a shorter term lease, so it’s about six years and it’s year six. There, there’s three options for the homeowner. They can either renew the lease, they can.

    Cancel the lease and request that we come remove the system from their roof or they can purchase the system at fair market value. And the good thing about that last option is they can purchase the system at fair market value, but they get to apply that prepaid lease amount.

    Kim Allchurch Flick: Oh. 

    Garrett Hartwell: So yeah it’s hopefully a relatively small amount at the end of that lease term.

    In some scenarios it, it might be free, but yeah, it’s essentially a great way for owners that want to get that 30% discount, eventually want to own the system, it’s after you’re six. But yeah, caught in this weird place where. Federal tax credit just isn’t available for standard homeowners.

    Kim Allchurch Flick: That’s good to know. And we’ll put anything you can send us in the show notes as well. And I also think in some states there are, it’s not installing solar, but being able to pay into a large solar system that helps reduce. Power as well. So people are catching on in ways before they get to the point where they’re installing their own.

    Garrett Hartwell: Yeah. I know, I don’t wanna get too technical, but what you’re referring to is community solar. 

    Kim Allchurch Flick: Oh, that’s what it’s, yes, 

    Garrett Hartwell: and it’s great. Essentially either utility or a different entity goes out and they build a big solar farm and then they get subscribers and they can. Essentially offer usually less expensive power than from the grid.

    And it is generated by the sun. And so it’s like owning a solar system that just isn’t on your house, it’s in a field somewhere. Yeah, community solar is phenomenal. If it’s available in your area. 

    Kim Allchurch Flick: And the third party prepaid lease sounds really great as well. And before we open the.

    The podcast we were discussing the book, here Comes The Sun by Bill McKibbon. And what struck me about that book is how upbeat and optimistic he is. And this is a climate scientist who’s in high regard, has been thrown in jail many times for protesting, and is really passionate about all things climate.

    But to have him be this optimistic is really something. And he said that solar is one of the best future forward ways of getting clean energy and how solar is. It’s getting to the point where it can be so small, you can put it on a deck rail. You could put it on and it was mostly looking at what China is doing because they’ve been able to really reduce costs and put solar everywhere.

    Think of parking lots with roofs that are solar agriculture, where solar putting just right allows grazing animals beneath it and gives enough dappled shade that different crops can grow and enough sun that crops can grow. And it seems like what a genius way to use land if we need the energy and the solar to be able to multipurpose something.

    And so I was wondering how your, what is your current worldview and the future, and also in your industry, like what is the supply chain like and how’s it changing and what’s happening there? And what kind of partnerships, if any, are being formed? 

    Garrett Hartwell: Gosh, I don’t even wanna 

    Kim Allchurch Flick: talk questions. 

    Garrett Hartwell: Yeah. I don’t even wanna talk about the supply chain.

    Okay. It got crunched really hard towards the end of last year. So as you could imagine with the incentives going away, we had a lot of people that wanted to get in before they did. And we made a lot of commitments to people and. Everything went awry. Panels that we could usually buy were gone.

    Racking, disappeared overnight. And it was a really big challenge for us. Good news. We were able to get every single customer in by like December 31st at 8:00 PM but it took every ounce of our company to do it. Everyone was. January 1st, we were exhausted, we were done. So it’s like PTSD at this point.

    But. Going forward. Yeah we’re navigating tariffs. One of the new regulations is a foreign entity of concern. So for that commercial tax credit there’s another layer that was added to it. Essentially for us to still claim that for 48 e commercial one, any product that we use must comply with those FEOC regulations, or foreign entity of concern.

    What that even means. It has been very nebulous up until about last week. We finally got some clarification from IRS I believe it was last Wednesday, but long story short, it’s just very convoluted. Solar is becoming more and more complicated, more and more politic, politicized. But at the end of the day, it is a great technology.

    One of the best things about it is. In itself, very simple and it’s passive. It’s a set it and forget it sort of thing. The products come with 25 year warranties. I don’t know anything else that does. And they’re expected to last much, much longer. And so my outlook on the future is that solar will endure.

    We are going through some relatively tough times now but already. There’s some great solutions out there for people. And I think even as the commercial tax credit sunsets in 27 I’m hopeful for a world where solar can stand up on its own. I think what’s tough about that though is almost every other form of energy receives pretty substantial sub incentives or subsidies. And but I think what would be really exciting is if solar can continue to compete with alternatives without any subsidies. I saw an article a year or two ago that solar at scale. Is the cheapest form of new electricity. But what’s really encouraging is with this power purchase agreement, we’re seeing it’s the cheapest form of electricity even for a house, at small scale.

    Which to me is mind blowing that we can have a better form of electricity, solar that is less expensive. And just to touch on that real quick, small tangent we did an analysis of, okay, we live in Oregon. We get a lot of hydroelectric electricity. It’s relatively clean as far as carbon footprint’s concerned.

    But what’s the what’s in the rest of that mix? And we crunched some numbers and we passed ’em around to a couple experts. And what we came up with is the average home in Portland. This is nuts. Average home in Portland burns about 120 pounds of coal a month. And we even did a fun commercial.

    We took a wheelbarrow, we filled it full of coal and we dumped it on a porch. And that’s what’s happening without people even realizing that is our current. Energy mix, we get a lot of hydro, but then we supplement it with coal that’s purchased from outta state with natural gas fired plants.

    And with nuclear. And I, and nuclear I do believe is a pretty good source of energy. But that natural gas, which is just poisonous methane and obviously coal yeah are not good sources of electricity. So anyway, it’s my small tangent. On 

    Kim Allchurch Flick: hundred and 20 pounds of coal a month. 

    Garrett Hartwell: Isn’t that nuts?

    And we don’t even think about it. If it showed up at our porch every month, and we had to put it into a burner and watch all those fumes go up into the sky, people might think twice, because it’s all produced hundreds of miles away. Yeah. We just don’t even think about it.

    Kim Allchurch Flick: So true. There’s something else in the book that Bill McKibbon brings up as well is that the more solar is used, the less fossil fuel need to be used. And in supply chain and logistics, a lot of the ships on the ocean are filled with oil, are gasoline. We transporting like crazy and if more and more people went to alternative sources and there was solar, which becomes passive.

    So once it’s made and granted energy need is needed to make solar panels and all the parts, but as you said, it’s passive once it installed and just imagining if solar were the replacement and there was no need for the ships to transport. That’s how big the transition could be in the future.

    And what would that do for the environment, for the ocean environment as well? What would it mean to have fewer, granted, there would need to be transport ships for solar panels because we’ll probably still import export those. But it’s interesting to forecast that out and think what could solar do?

    And the other. Bonus about solar is it’s really quiet. It’s so passive that it’s just there and it’s super quiet and I think you’re really onto something. What has been, what’s been the upside of being a benefit corporation for Good? Has that been noticed in the world of solar? I know there’s competition for residential and commercial, but what has it been like for you to be a benefit corporation?

    Garrett Hartwell: Yeah. We don’t really market it that much. We do put our little seal on our proposals, but for us it’s just more of like, why do we get up every day? What is it that we’re doing? ‘Cause there are a lot of challenges we face. And so sometimes you just need that guiding light of, we’re here for a reason.

    And yeah it makes us feel good at the end of the day. And those three pillars, like every decision we make, how’s that gonna affect the employees? How’s that gonna affect our customers? How does that affect our carbon footprint? We run ’em through those three things. And does it align with the mission?

    For example as we prepared for a little bit of a reset in solar, we looked at, okay, what are other things that we can do? We’ve got great electricians on staff. We’ve got a team of roofers on staff. What are other areas that we can go into and what is that? How does that align with our mission?

    As we looked to diversify a little bit. So yeah, being a Benefit corporation has definitely provided us with kind of that guiding light and that rubric as we strategically plan out our future. And the end result of that has been pretty cool. Things like, like you mentioned, just we’ve got great people here and I think everyone subscribes to what we’re doing and we’re better for it.

    Kim Allchurch Flick: That’s wonderful. And what makes you optimistic? 

    Garrett Hartwell: As tough as things are and as hard as people might be trying to fight against renewable energy, which still just blows me away that that’s a thing. I’m optimistic about that future that you described where we’re not constantly polluting our planet where we can generate electricity and still have all of our common luxuries that we need but in a much more sustainable way.

    I got a little 2-year-old boy and I’m watching our winters get warmer, less snow. I’m, we go. Off to Mexico and coral reefs that used to be full of life are just bleached white. I’m already seeing changes and effects of climate change and I’d love, a future where we’re able to reverse some of those effects that we’ve we’re starting to see.

    Kim Allchurch Flick: Wow. 

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: That’s really something and so important and I. Scuba diver. I’ve also seen that through time. And it is super heartbreaking. But there’s something we can do about it. And I find the resilience of nature to be remarkable. If we can lift the pollutants and give nature a chance, things come back fast.

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: And it’s, and noticing going back to COVID, fewer people driving. Going outside and finding, there are mountain ranges behind mountain ranges that I’d never seen before. And it’s, and birds are coming back. And so if we give it a chance, and I think solar is a really big part of that. So how can people reach you?

    Garrett Hartwell: Yeah. Me personally, email works great. My email is Garrett@PowerNW.com. But I would encourage everybody that’s interested in having a solar discussion to just get on our website and you can schedule a time with one of our designers. And we can either come out or we can actually do quite a bit virtually, whichever you prefer.

    But it’s essentially a free service where we tell you whether or not your house is good for solar or not. ’cause not all homes are good for solar. And if it is good for solar, walk you through what options may or may not make sense. And that in itself is so fun for us ’cause we get to share our knowledge and expertise.

    But then fun for homeowners too, where they can learn about how much they could potentially save if solar is right for their house. 

    Kim Allchurch Flick: Oh I highly encourage it. I, it is fun and it is interesting and I’ve become a believer. I appreciate that very, very much. Anything else you’d like to share?

    Garrett Hartwell: We had a kind of a fun piece of news last week. So every year there’s a big solar conference it’s called Intersolar. This last year it was in San Diego and part of that conference, they’ve got all the booths and manufacturers there, but they hold what’s called the solar games. And it’s where.

    They pre-select I think usually it’s eight teams. This year was six teams. And it’s like you gotta apply to get in. It’s pretty tough. But they do ’em in head-to-head competition, so they’ve got this mock roof and they’ve got an inverter that you’ve gotta wire up and batteries. And so it’s this timed thing where you are judged on.

    Quality, speed, safety, teamwork, and then overall professionalism. Long story short, made it through the first day. There’s three days of competition, so we made it through the first day, onto the second day. We won on the second day by a big margin, by 20 points, just nuts because it’s out of a hundred points.

    And then on the third day we won the finals. Wow. With the highest score they’ve ever seen in solar game history. So we’ve got a picture of the guys with a $10,000 check and yeah, it was just, what was really cool to see is obviously everybody there knows what they’re doing. They’re all phenomenal installers.

    But I think what set us apart is. Our guys just worked together, so well, they could communicate together so well. It was I think one of the nicknames the judge had for us was the silent assassins. Like without even speaking, we knew what each person was doing and were able to just execute.

    So it was really cool. We’re really excited about the guys bringing home the gold,

    Kim Allchurch Flick: what fun your own Olympics. Yeah, and when you were talking about that, I was envisioning seeing those guys on my roof and in the driveway taking a lunch break with, this, with the dogs around them talking about things.

    And that’s exactly what I saw was that like collaboration and thoughtfulness and inquisitiveness and skill and 

    Garrett Hartwell: yeah, 

    Kim Allchurch Flick: and delight. It’s very cool. Anyway, it really is. Oh I’m. What a great story. What a great story to end on. If you, this is a final question. If you could have dinner with anyone living or deceased up to three people, who would they be and why?

    Garrett Hartwell: Okay. First one, Robin Williams. Yeah, I think that’d be a good one. Second one. Leonardo da Vinci. I just, I don’t know. That’d be crazy. He is a creator, an inventor. I, be a very interesting dinner. And then the third one I don’t usually like to get political, but I’m gonna say James Talarico.

    I don’t know if you’re familiar with him. But yeah, he’s the Democratic senator or I guess running for Senate out of Texas. And I just love his message of hope and love. I think right now a lot of our politics are driven by fear and hate, and I think the only thing I can truly fight hate is love.

    And he’s got a great message. Sounds like you’re familiar with ’em, but anyone who’s listening who isn’t, look ’em up. He actually has a great interview with Ezra Klein from a month or so ago. And yeah, a dinner with him would be super interesting and inspiring. 

    Kim Allchurch Flick: Yes. And I was exposed to an interview with him when he was on Stephen Colbert, and it wasn’t aired on Colbert.

    Garrett Hartwell: Right. 

    Kim Allchurch Flick: And it went to YouTube where it had more views than it would’ve been if it was only on Colbert and. You’re right. And he brings faith into it in a way that is for everyone. Yeah. And he you’re right. And we’re, we have a discussion here about solar that is evergreen, pardon the pun, but it can be heard for years to come, and we’re recording this in February, 2026, so it’ll be interesting as a look back to see what resonates in this conversation of about the people. But what a great table. Creative people. 

    Garrett Hartwell: Yeah. It’ll be fun. 

    Kim Allchurch Flick: Very inspiring and a lot of comedy. Yeah. Yeah. Thank you so much.

    You are a delight. I appreciate you. I do wanna be clear that I am a customer and I’m very appreciative and I know we picked the right solar company for us because of the values as well as it wasn’t just the, had the ability to get federal. Federal kickbacks and not kickbacks, that’s the wrong word.

    But to be able to take advantage of that timing. But we’re so glad it was Power Northwest and moving forward, it’s it every day. I feel like it’s a way that I’m in a tiny way, but tiny matters when a lot of us do it collectively. There’s a lot that can be done when more and more people do small things, and my house is not big.

    But it’s making a contribution and the more people that do it, the better we do. And it’s all about being able to breathe clean air and have the birds come back to the trees and all those things. It’s a little bit of a way to pave the road for that to get better. 

    Garrett Hartwell: Absolutely. Yeah. I love it.

    That’s why I get to do it every day. So it’s a lot of fun. Yeah. Thank you so much. And Solar 

    Kim Allchurch Flick: Works in the Pacific Northwest. It really, it 

    Garrett Hartwell: truly does. 

    Kim Allchurch Flick: I know it’s shocking, but it 

    Garrett Hartwell: does. Today is a beautiful sunny day, so it’s absolutely working. 

    Kim Allchurch Flick: Yeah. Thank you so much. Take care everyone. This is Kim Allchurch Flick signing off.

    Thank you. We’ll talk soon. Bye-Bye. 

    This Episode’s Guest: Garrett Hartwell

    Garrett Hartwell is the Founder of Power Northwest, a local solar installation company out of Portland, OR. The company serves Oregon and Washington providing both residential and commercial solar services. Founded as a Benefit Corporation, Garrett had a passion for creating a purpose driven company, putting people and planet first. He believes that more profit simply means more purpose and is striving to build a lasting company that can make a positive impact on the world, where people enjoy going to work every day.

  • People-First Operations Powers World-Changing Work with Veronica Yanhs

    People-First Operations Powers World-Changing Work with Veronica Yanhs

    Veronica Yanhs, founder of Business Laid Bare and creator of the Orgasmic Operations Method, joins Kim Allchurch Flick for a discussion about how operations—the “how” of turning mission into action—power mission-driven businesses and nonprofits.

    Veronica shares her first-generation Chinese American journey from a planned pre-med path at Stanford to creating an interdisciplinary major blending product design, environmental engineering, and management, then consulting in operations for Apple and Nike before launching her business in January 2020.

    She argues operations are often neglected compared to sales and marketing, yet poor onboarding, fragmented systems, and “duct-tape” backends create bottlenecks, burnout, and lost revenue; she cites PMI data estimating 30% revenue loss from inefficiency in large firms and says small businesses can lose closer to 50%.

    Her approach centers human needs, pleasure, and values, begins with a month-long operations audit, and supports clients via implementation, mentoring, or fractional COO/advisory engagements.

    Veronica Yanhs: I should put this disclaimer out there. Perhaps this might be an episode you listeners want to put in some earbuds on, if this is important to you, because we want to make sure that there is consent, enthusiastic consent in terms of the conversation that we’re about to have, not because business operations is anything risque or scandalous, but my branding, if this is the first time we’re meeting, my branding is very sex and kink positive. And so I just wanna make sure that this is front and center. I’m not here to hide who I am, but sometimes people might not be ready. Or you might be in a public location and you might not be ready to share the side of you who knows, right? So I’m just putting this disclaimer out there.

    Listen Now

    Time Stamps

    00:00 Meet Veronica Yanhs

    02:11 Consent And Branding

    02:59 Breaking Family Expectations

    04:49 Stanford Pivot And Purpose

    08:04 Designing A Custom Major

    11:19 From Consulting To Founder

    13:38 Operations As The How

    20:54 Operations Ripple Effects

    24:54 The Cost Of Inefficiency

    27:25 Hidden Costs And Audits

    28:24 Hiring Without Systems

    31:01 Marketing Outpacing Capacity

    35:43 Project Management Chaos

    38:32 Does Size Matter

    40:43 Ops Audit Framework

    43:35 Implementation Takes Time

    45:15 Afterglow of Impact

    48:35 Optimism and Community

    50:44 Connect and Whats Next

    53:49 Identity as Paradigm Shift

    55:20 Dinner With Ancestors

    57:15 Closing Reflections

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick, and I’m delighted to have a very wonderful person here with me, Veronica Yanhs. Veronica  Yanhs brings her whole unapologetic self to business.

    She’s the founder of Business Laid Bare, and the creator of Orgasmic Operations Method, where she helps mission-driven businesses and nonprofits, design people first operations that power the world changing work they’re here to make. Through her work, Veronica and her team build systems that feel good to use, run with integrity and replace duct tape backends with operations that can actually support big missions so leaders can stop being the bottleneck and focus on building the world they want to live in.

    The topic today is how operations power world changing work. Veronica, it is so awesome to have you here. 

    Veronica Yanhs: Thank you so much for having me.

    I have to say, listening to you, read, my bio I got some, the hairs kind of stood up on the back of my neck and I’m going, I, first of all I wrote that and second of all, it really does affirm why I am here doing the work that I do.

    So it’s just such an interesting experience to hear this repeated back. So thank you so much for having me. 

    Kim Allchurch Flick: Oh, I’m delighted. So we have not known each other long. We met a couple weeks ago at an event where you were speaking, with the benefit corporations for good.

    And I was just delighted and enthralled, so I’m so glad that you are here with operations, which I understand and I’ve always, I like business as a left brain person, the creativity of it, and I know the necessity of good operations and good finance and things like that. And I’ll always thought of it as a dry topic and then I met you.

    So we, this is not a dry topic at all. This is, gonna be fun and also super important. So tell us a little bit about your journey and what values and what insights led you actually to create business Laid bare, which is a great name by the way. 

    Veronica Yanhs: Thank you. And I guess I should put this disclaimer out there.

    Perhaps this might be an episode you listeners want to put in some earbuds on, if this is important to you, because we want to make sure that there is consent, enthusiastic consent in terms of the conversation that we’re about to have, not because business operations is anything risque or scandalous, but my branding, if this is the first time we’re meeting, my branding is very sex and kink positive.

    And so I just wanna make sure that this is front and center. I’m not here to hide who I am, but sometimes people might not be ready. Or you might be in a public location and you might not be ready to share the side of you who knows, right? So I’m just putting this disclaimer out there. So back to what you were asking Kim.

    My story is quite interesting. I’m not supposed to be here having this conversation with you. And I say this because I was supposed to be a doctor, a lawyer, an engineer, a CPA, something with a path. So I am Chinese. I was the first generation to be born here in the States. And so my. Parents and extended family immigrated to Oregon in 19, I think 81, maybe 1980.

    And so this journey has been very much about honoring who I am. And it’s such a weird and cliche thing to say, but the reason why I say this is because in the Asian culture there’s a lot of expectations and a lot of obligations. And the parents want what’s best for you. And I know that they do it with what they know, generational trauma and all like they do the best they can and I ultimately know they’re coming from a good place.

    And sometimes you just don’t know what you don’t know. So my journey from a kid to college where I absolutely deviated from the plan, the master plan to even doing what it is I’m doing now has very much about been honoring. Who I want to be. And not only that, but who I’m meant to be. So that for me, I can leave this world a better place just a little bit than how I found it.

    And that’s been my calling.

    Kim Allchurch Flick: Wow that’s beautiful to think about and thank you for sharing that. And in deviation what led you into business and operations specifically? 

    Veronica Yanhs: It all started when I was in college. So I went to Stanford because it was the best decision for me at that time. And I joined the pre-med program.

    This was years ago. I’m not freshly graduated by any means, but it all started back when I basically had my worldview just expanded because. You grow up in a neighborhood or a city or a community that is either really homogenous or you are limited to how much your worldview can expand even though the opportunities are there.

    But if you can’t get to those opportunities or your family, like for instance, my family had such a tight lid on everything that I did. This is normal for Asian cultures. It’s like you don’t know what you don’t know. So I realized that as I was watching a surgery happen, and don’t get me wrong, I still think this is awesome and stuff.

    When I was watching a really simple procedure, like I got to stand really close to someone’s bicep muscle being repaired in real time. What was interesting to me was that I remember in the operating room, I kept watching how much. The plastic waste was piling up in the trash bin, like that giant 55 gallon type trash bin to the side.

    And as someone that was born and raised in Oregon, environmental considerations are really important. And so the fact that I was just so enamored with how much trash was being accumulated, I knew that something wasn’t right. It was really scary. And so it led me to question a lot about my identity and what it is that I wanted, and was I truly happy and fulfilled and satisfied?

    And I realized that while environmental studies was a better next step from pre-med, it wasn’t my calling. And so I took leap and. The reason why I’m pausing is ’cause I’m just being drawn back to all the emotions of confusion, of feeling, a failure of shame, of like letting down my family.

    And I went, oh hey, what is product design? No idea, right? Because I’m so focused on engineering, medical school, being a lawyer. So product design was something in the arts and creative side that we didn’t talk about growing up because it was not useful. And I am so glad that I discovered the product design department because I was then able to not only utilize the skills that I was meant to utilize because this was not something that was.

    Supported when I was a kid, like, creative outlets and creativity was never there. And so when I joined the product design department, I also realized that it was not everything that I wanted either because there was also not environmental considerations made. So I ended up creating my own major at Stanford that combined product design, civil and environmental engineering, and like business and management.

    But the major at Stanford was called Management, science and engineering. And so it basically allowed me to create the major that was the triple bottom line without me knowing it, balancing people, planet, and profit. And it was completely accidental. But I knew that that’s how my brain was.

    It’s like I can’t just be in one category. I have to be like a twister board where I have all of my limbs touching the things that are important because I deem it so, and that’s how my brain works. It’s like a spider web. It’s like a mesh. And so to be able to create products and solutions that also cared and had environmental considerations of where the material was being sourced from to even end of life because things inevitably end up in the landfill, was important to me as well as if I’m gonna be designing things, I wanted to make some money from it.

    So having some business management skill sets added into myself, created curriculum, made so much sense. And I remember the dean of engineering going, we have 144 majors for you to choose from. Why can’t you pick one? And we have a reputation to protect. So if you do go down this route. Stanford, they have a large, very large endowment, so I understand he’s protecting the institution.

    He’s like, if you do go down this route, most likely, your major request will be declined. And I still, something about that just made me go forth anyways. Despite everybody telling me that I was throwing away my college career and education and time and money and all that stuff, something within me just kept saying, keep going, keep going.

    And so shockingly, to everyone’s surprise, especially mine, it was approved in 10 calendar days, not 10 months. So clearly I had a really compelling reason right. To do this. And I got all the advisors on board. I had three advisors from three different departments. I had my curriculum because, he specifically was like, I do not want you basically majoring in underwater basket weaving.

    We have a reputation to protect. That’s fair. And yeah, making the most out of that education for me meant that I had to create my own path, do things my way. And when I graduated, it was such an interesting full circle moment where I went, oh, wow. Ever since I was little, even up until college, what I realized was that I was listening to every voice, but the one that mattered, and that would be my voice. So it was a really affirming moment for me that I needed to go through life doing things my way and to honor the goodness that everyone’s intentions had for me.

    Whether it be in the institution, your family, your community. It doesn’t matter, but it’s like at the end of the day, what do I want from all this? Because I’m the one that has to live my life and look myself in the mirror. So that is why I dialed it back all the way to college because that influenced why I decided to start my own business.

    Because through my education, through the connections that I made, the networking and consulting, I ended up landing some pretty fun gigs with Apple and Nike on the operations consulting side. And I realized that I wasn’t just good enough anymore to make money. It wasn’t as fulfilling. So I thought to myself, how can I make a difference?

    How can I work for myself, create my own schedule, and also make a difference to the types of organizations for or nonprofit that I want to make a difference for? And the only answer was to start my own thing. So it happened two months before the world shut down. I started my business January of 2020.

    Kim Allchurch Flick: Spectacular timing. You didn’t know a couple months before everything started closing. What a story. And it, it resonates with me and probably so many people who are listening who have been given a path or expectations on these things and have not created their own thing. And where’s their happiness and where is, where are those feelings?

    I think that speaks, it’s gonna speak to a lot of people and what a wonderful way to look at it as well. And you and I have something in common, which is ex exposure to medicine. And I worked in medicine and also in awe. Absolutely love it. And absolutely appalled by the way. There is such an incredible amount of ways and yes, sterility is very important.

    That’s part of the reason. But who knows? Maybe we can. Think about designs to help change that, but I love your story and what you’re doing and the happiness shows on your face too. I think being able to fulfill a life that, that it’s created the way you see your value and the way you can contribute and it can make such a difference.

    And maybe that’s why it, I love having you here too. It’s on your face and it’s so much, you’re such a joy to be with. So what are some of the problems you see and, what kind of solutions come to your mind or that you’re creating for your work and the people around you? 

    Veronica Yanhs: Yeah. And I feel like I should talk a little bit about my business to answer that question.

    Kim Allchurch Flick: Yes, 

    Veronica Yanhs: indeed. When I think about the problems that are happening in our world, it feels so massive. It’s like I’m one person. It’s really intimidating because for me, integrity is one of my top core values. And to me, integrity is about doing the right thing, whatever that means for that person. And so I started this business because I wanted to help more people and help the types of clients that I wanted to work with.

    I call them impact driven or mission driven, like you are creating this or running this organization or business because you want to leave the world a better place as well. And so what I learned from my product design days as a student was that the ideas are plentiful. The what’s? Why’s like why you wanna do something?

    Why does this business or nonprofit exist? Easy. Very easy to answer the what’s. These are the goals, the missions, the vision, the values also easy. But what I noticed was that the how, bringing those ideas to life, bringing that mission statement to life, like actualizing the mission statement or the goals that you’ve set to make a difference in your community, was the bottleneck and is very much so the bottleneck to this day.

    And so this is where operations comes in. Operations at the end of the day, when you strip down all the terms and the industry standard jargons and all that stuff, it’s really just the how. How your business takes action via the people, the software, the customers, the clients, the stakeholders, the board members.

    The volunteers, it’s about how, or even, yeah, the automations, like if I didn’t call that one out, that’s important because action is what moves the work forward. You can’t wish your mission statement into reality. You can’t will it? Sure you can pay other people to do it, but again, that still requires action on people’s parts.

    And so operations for me is about how do we take something from idea to reality in the most, for me, human-centric and pleasurable way. So this is where my education from Stanford has come in really well. We learn about how to design for people. Stanford’s really well known for their human centric design concept.

    Meaning, yes, the engineers are, say responsible for when you’re driving a car. They’re responsible for making sure that the engine works and those things connect. But what I learned about product design was that product design pretty much stopped, and engineering started with what people stopped being able to see and feel, touch, and interact with.

    So I think the steering wheel, the dashboard, how the seatbelt clicks, the sounds that they hear when they open the car door, is everything is designed, everything is intentional. Like I’ve seen documentaries where BMW spends so much time perfecting the door sound even, or the dinging sounds like none of this is accidental.

    And so for me, I learned a lot about human-centered design. And then when I went to consult for Apple, Nike. All the business like this was before I started my business. What I noticed was that operations was very much still an afterthought or something organizations checked off or something that was just so arbitrary that we’ll hear lots of solopreneurs or small teams go, we’re too small for operations, so we don’t even think about it.

    We’re so focused on our sales and marketing, and so for me, when you can make operations infused with your core values and humanity, because we are not robots, we’re multifaceted, complex, ever evolving, emotional being, so why not have our operations again, the how the engine that makes us go or the organizations go be the same.

    So when something feels good, when there is pleasure involved, not only. Is it more likely to be sustainable? You’re gonna stick with it. It’s gonna feel like second nature, it’s like the back of your hand. So this is where efficiency naturally comes in. So you hear things like streamlining and efficiency and all that stuff, right?

    That’s important, don’t get me wrong. And it has financial ramifications as well as emotional, like human ramifications about burnout and whatnot. So when things are people first and pleasure filled, that’s how I like to say it. It means that we’ve honored the people that are going to be actualizing these statements and systems so that it is sustainable and there is a sense of longevity infused in it.

    And when people are taken care of, they’re not just here for a paycheck. And all of this just benefits the mission statement at the end, or the impact statement or the desire because it is easier for you to keep something up. Do the thing if it feels like the back of your hand and it feels natural and that we have honored how the people needed to build whatever it is, systems or the operations that they needed so that we can actually see the world change for the better.

    Because if you one nightstand your operations, if you just check off the operational box that you quote unquote looked at your operations, that mission statement is not going to hold. Like lasting and meaningful change does take time. 

    Kim Allchurch Flick: Oh, I concur with you so much. And do you get a sense that people may not even understand what the word operations means, even though it’s a common word, but it’s to each person.

    It may have a different, they may have a different perception. 

    Veronica Yanhs: Absolutely. So it, I feel like operations is the middle child. So to go back to your original question, which I’m so good at side questing, this is, it’s this work I see all. This is the work that I see that needs what I do and what informs my work.

    Because there’s a lot of good people and organizations out there that want to leave the world a better place. Their whys and their what’s are so strong. This is where business laid bare comes in. This is where I know that I am meant to change the world with this business by helping our clients change the world and however it is that they’re looking to change the world.

    So little bits add up at a time. So that then answers your question. It leads your question really nicely. Because it is such a foreign topic. Operations, I feel like we’re the middle child. Like when I talk about. What, well, what middle child, like, what are we comparing ourselves to? The other children in the family, our sales, marketing, branding, building a team, having good product market fit, go to market strategy.

    Don’t get me wrong, these are all important, but the glue that holds it all together is your operations. You can think of it as like your nervous system in a way, like your body’s central nervous system where at least, let me give you an example about like how I see this and tell me if this makes sense to you.

    Say, I kink my neck because I slept on my stomach and I’m not supposed to sleep on my stomach. Well, that pain in my neck oftentimes refers to the other side. So if I kink the left side of my neck, I often feel pain on my right shoulder or sometimes even down to my hip. And. This referral pain can then lead to migraines, lack of sleep, irritability, like it just all ripples, right?

    Because one part of your nervous your body’s muscles and central nervous system is jammed or bottleneck. So if you look at business the same way, like if you’re so focused on sales and marketing, because that’s what brings in the money, that’s what everyone loves to do, right? That’s one of the main goals.

    More profit, more revenue a higher paycheck for you, your team, or benefits. It all revolves around money, but yet if you’re so focused on money and you spend so much money bringing in new clients and customers or whatever it is you need, and you don’t have the support, your op, the operational support to actually handle all of that, it’s only going to backfire and exacerbate and you can’t keep.

    Building the plane as you’re flying it and figure it out. Because if you’re already problematic as a small team, you can never out hire or out earn bad operations. It’s only going to exacerbate and be multiplied. So this is where operational education comes in. Like I am learning that people don’t pay attention to operations.

    ’cause it’s almost like there’s this stereotype of either you should already know it or it’s so boring, you just, it’s not even helpful. And so to go back to the analogy of the neck and the referral pain it’s the same concept. Say you get a new client or customer and then your onboarding experience isn’t as great.

    Whether you’re selling a product or selling a service, it doesn’t matter, right? It’s their first interaction with you after they’ve given you money. High stakes. And if your onboarding experience isn’t good. That’s gonna refer pain elsewhere in your business because it means that not only were you inefficient and losing money, the experience wasn’t good.

    And so then if the experience is not good, the likelihood of your new client or customer singing you praises to their friends, their colleagues, their family, doesn’t matter, will diminish. And so it all is this ripple effect because one area of your business was kinked, but then it often plays into multiple areas because your operations touches everything.

    That’s literally what operations means. Like when you hear phrases like marketing operations or people operations or revenue operations, there’s a lot of words. And then the word operations after it, the word that the operations is tied to is really about the what, right? People or marketing. Revenue operations.

    If revenue is the topic, operations is what makes the desire the strategy. The what on the revenue side come to life. So you need both. Everything is operations. ’cause operations is the how. 

    Kim Allchurch Flick: That makes so much sense. And do you find sometimes that people don’t realize how much money they’re losing through inefficiency?

    They just it’s not easy to quantify. 

    Veronica Yanhs: We can quantify it. Yeah. It’s, can I share a study? 

    Kim Allchurch Flick: Yes, please. 

    Veronica Yanhs: Okay. So the Project Management Institute, this is the PMI for short. In 2018, they ran a study on, I think it’s been a while since I looked at this. I think Fortune 1000 companies. So they’re pretty big.

    Right. 1000 largest companies in the United States, they found that about 30% on average of the businesses’ top line revenue, so basically just pure money that they get paid was being lost due to inefficient operations. 30%. That’s no small chunk of change. And for organizations as large as these, in a way it feels okay because they have a lot of people, they have a lot of money, which means they have a lot of grace.

    Now, on the flip side, and this is why we like to come in as soon as we can to any business or nonprofit, is we’ve seen the numbers, like we go into our clients’ backend all the time. That includes like their QuickBooks and all that stuff. We’ve seen that that number is closer to 50% for a small business, and you work so hard.

    To make money every year, whether it is to make more money or to keep the profits or whatever it is, it’s always money related, right? Your top three goals are often more revenue, more profits, more benefits, or something that re relates to more money, and yet, automatically 50% of that gets lost. And the reason why it’s 50% is because smaller businesses naturally have fewer people.

    So that means that those fewer people are wearing many more hats and have more irons, like multiple irons and multiple fires, which means the chances of dropping balls increases. And because you have fewer people doing more things, there’s less grace. So your mistakes or the inefficiencies cost more because of that.

    And I can go into more details, but generally that’s the examples. Like you’re wearing more hats of more irons and more fires and less grace because you have less people. Fewer people. 

    Kim Allchurch Flick: That makes so much sense. And do y’all also find sometimes there are unrecognized sunk costs that add up, but we don’t realize it.

    Every subscription at $15 a month doesn’t feel like that much until you have like 200 and then suddenly it’s thousands of dollars. And, but we don’t always recognize them because payments are automatic or they don’t hit the radar or there’s not a renewal notice. Or what are some other places where you find that people are losing money that they’re not recognizing and it’s not that important for the business, that things could be streamlined and they could still run the business well and keep the same amount of revenue or more?

    Veronica Yanhs: That’s a great question and I’m going to give my two favorite examples. So I don’t know if it falls exactly in the, that it’s like a small thing, like yes. Subscription parts. Like honestly, when we go do operations audits for our clients, it’s so much, easier to save money than it is to make money.

    So finding places where costs can be cut without it changing how an organization is run is always a great thing. So my two favorite examples when it comes to losing money that you may not even be thinking about is I have yet to meet a client. And we’ve been doing this a long time. Hundreds of operations audits, like we’ve spoken to thousands of employees, staff members, contractors, like the data we have, the data.

    I have yet to ever meet a client that is truly ready to bring on a new employee. Whether they be a W2 or a contractor in a way that benefits everybody. And when I say this, if you don’t have good operations and you don’t know how your business is run or you do and it’s all in your head, which is just as bad, bringing on a new hire takes time.

    It takes time to write the job descriptions. It takes times to interview them, to vet them, to onboard them, right? So you’re already spending time finding talent. And if you have bad operations, retaining talent is just as hard. They’re here with the best of intentions to do a really good job, but yet they’re doing this with one hand tied behind their back because they are being thrown in trial by fire.

    You learn by doing, right? Sometimes people think, oh, that’s such a good thing, and I’m like, no, that’s just a dumb excuse because you don’t think about your operations. Imagine if you were a new hire, which I’ve been before, where they just gave me a giant book and said, good luck. Because they didn’t have a good process for bringing somebody on.

    So not only am I being set up to fail as a new hire, more times than not the person that’s doing the hiring, ’cause maybe, oh, you’re delegating work. It could be your first hire, it could be your second hire, it could be your 20th hire. It doesn’t matter. You’re now playing glorified babysitter, and if not you, then somebody else on your team is then having to do that emotional labor because there are no standardized practices, processes, documentations.

    And so it is a huge loss there. So money is being wasted without even thinking about it, because if you’re not efficient with your time, or you spend all this money to bring on a new hire, but they can. Do their job for a month or two because you don’t have the things you need to give them or be ready, you know what I mean?

    That’s a really subtle, and sometimes not so subtle way businesses or nonprofits are losing money. And then the other one that I wanna share is my favorite one to talk about because, and I alluded to it earlier, it’s because we don’t, because when you think about a business or an organization, and you think about it from a sales or marketing driven standpoint, instead of being process driven, things like this happen.

    I’ve spoken with so many clients who tell me that they need to focus on sales, marketing, and branding because that’s what brings in the money. We’ve had clients tell us, or leads tell us that they’re either too small for operations or, again, I am spending most of my budget this year to scale my business because I need more clients, more money, all that good stuff.

    So they spend. Good chunk of change, like five figures. Like it’s not uncommon to spend 10 plus thousand if you’re a small business owner on sales and marketing help, right? Because if the more, if you hire someone to bring you leads, then you can sign on more clients and all that good stuff. So on the surface level it feels really great.

    But imagine what happens if you don’t have good operations, don’t have good onboarding, and you hire somebody to launch a marketing campaign, social media campaign, Facebook ads, it doesn’t podcast tour, it doesn’t matter. And then suddenly an influx of customers and clients want to buy your products and or services.

    If you don’t have the systems to be able to handle that type of demand and growth, you essentially just paid money for somebody to light it on fire. Yes. They brought you all the leads and all the. The clients and customers, but if you can’t serve them well, it doesn’t matter if you then say we’ll do whatever it takes to make sure they’re served well.

    But you know, then who suffers is you and your team bending over backwards, being stressed out, burnt out, moving forward at any given cost. Sure you can do that for a short amount of time, like if you have a launch campaign coming up, right? But imagine doing that on the daily operations then just really does influence your company culture, your internal branding as I like to call it.

    Are you treating your people well or are you making them work at breakneck speeds for no gain? So what I’ve seen personally, and we see this over and over, and so that’s why I’m done convincing people and trying to. Tell ’em that they need operations first. I can use that as a sense of like awareness shift.

    But if I have to beg them and convince them somebody else can have that more noble of a job, I am done with it. I’ve had people tell me that they spent over $50,000 to bring new leads to their service-based agency. And what was really ironic was that they only had the capacity to onboard two to three new clients at one time, and they had about 18 really good and qualified leads.

    They had no waiting queue. They had no CRM, they had nothing to capture those leads really well. And because they were also inefficient about delivering their work it, the timeline took forever to be done with those first three clients. By the time they went back to those 15 other client or leads.

    Everyone else was like, no, thank you. I already am wanting to work with other people. I can wait six more months because I needed this within two months or something. So $50,000 was spent, and all they could do was bring on two clients or three clients and onboard them because you see where I’m going with this.

    Kim Allchurch Flick: Absolutely. And that sounds so painful. And yet we’ve seen the excitement of being able to bring on new and volumes of business without having anticipated what capacity is needed ahead of time to catch that. And if people have to wait for something that they thought would be immediately available to them, not only do they not work with the company, but they’re probably not gonna take a second look down their line.

    Either they’re, they’ll find something else that’s, 

    Veronica Yanhs: yeah. 

    Kim Allchurch Flick: And do you see this? Often or frequently is this a trend that you see in your work 

    Veronica Yanhs: that operations are being thought of as an afterthought or that we’re 

    Kim Allchurch Flick: using Yes. Or that There’s been so much marketing that they’re bringing in too much business and don’t have the capacity is, yeah.

    Veronica Yanhs: Is that common 

    Kim Allchurch Flick: thing 

    Veronica Yanhs: so common, which is why I’m on this journey to educate people. This is the awareness shift as to why not only is operations important, but doing it in the orgasmic operations method way is the difference between operations that is important and operations that’s important and sustainable and attractive because you can have good operations, right?

    Quote unquote. You can have operations in your organization, but imagine if the systems are so dysfunctional or disjointed, say your project management. Project management’s one of the first few systems that we look at because it’s how everybody is able to do work in a really efficient manner. During the Olympics, when they do the baton passing and it’s so smooth, right?

    When one team’s done or one person’s done, then they pass on to the next person. If you don’t have good operations for project management, I just imagine it’s like you’re all in a rowboat. Everybody has an a, an or, and you’re just spinning in, like you’re just, everybody’s rowing and paddling and you’re just like spinning in circles or basically going nowhere.

    So we’ve seen things where organizations will have a project management software or system that they use, but then every single team member does their own thing. Like they don’t even use the software. Maybe one person does, and everyone else is like, oh, I put it on my own calendar, or I signed up for my own app, blah, blah, blah, blah, blah.

    I feel for the project manager, the conductor, the one who’s supposed to be orchestrating this multi-team campaign. And some of these people are outside the organization because they’ve contracted with say, like a podcasting company or what have you, and it becomes even more dysfunctional. So that’s why orgasmic operations is important because before we do any work, we have to go in and talk to people and understand who they are as people to begin with.

    What are their zones of geniuses? What is important to them? How do their brains think? What makes them tick in a good way and in a bad way? How did they work? And so from there we get really curious and our curiosity thanks to, my product design training allows us to come up with solutions that really are not about us.

    Yes, we have our expertise, but we honor our. Clients and their team members’ needs by coming up with solutions that actually matter to them so that they will stick to the systems, use it and actually enact change in a rather quicker way. ’cause there’s good operations and specifically this project management example.

    Kim Allchurch Flick: I love that. And what are the possibilities with, I love this, the orgasmic operations method and what does it do? And it also begs the question, and I apologize, but it just flows. Does size matter? Are you working with small companies up to corporations? Will the method work regardless?

    Veronica Yanhs: Thank you for asking. And this is such, yes. Size does matter. Size does matter because the more people you have involved, the more you have to consider. And the way that we love to start is. That’s why we asked to come in as soon as possible because the fewer the amount of people involved, the easier it is.

    We, we can get the information that we need to do our jobs. We’ve been brought in when someone was a solopreneur, we’ve been brought in, when there is a company of five, like a startup, we’ve been brought in where there is a company of 50, it doesn’t matter. We do our jobs because at the end of the day, we have found ways to make sure that the people that need to be heard are heard to people that are responsible for running a certain system or process, have their needs met so that they can do their job well.

    Because when we see companies that are more mature, even the young ones, and when I say young, like even say a year or two. Someone will come in, they’ll hire somebody, someone will come and put in A system. So I’ll just keep using project management. They’ll sign up for say Asana or something.

    It doesn’t matter. It’s because that’s what that person knows and they just threw something together. And then when they leave, it’s the next person is either forced to use that one, or they have to develop a dedicate brain space to actually create a solution that matters.

    So then that, that dysfunction, the Franken systems, the duct tape systems just gets worse and worse and worse and worse. So that’s where we come in and actually do it right the first time. 

    Kim Allchurch Flick: And how long do you typically work with a company? 

    Veronica Yanhs: This is a great question. We would like to work with our clients as long as possible because we’re the type of businesses that love friendships and relationships.

    Like I would rather work with somebody for 10 years because that means that I’ve just established a rapport friendship, like I wanna be invited to their Thanksgiving dinner and vice versa kind of thing. But for. For a company that we were just starting out with, we always do an operations audit to start with because we wanna know what’s going well, what’s not going well, what are the pillars that we look at in terms of where operational efficiency inevitably breaks down.

    And it usually comes down to main, these four main domains. It’s continuity, it’s knowledge transfer, it’s its capacity or its priorities and understanding what that looks like. And so the breakdown often happens between, in those four domains somewhere. So when we do the operations audit, and that includes interviewing key team members and leadership to even doing a tech stack audit to see are you using the software that you’re supposed to be using

    well, and because everything is in the internet age now, we often use software as a gauge to see how their systems are translating. From strategy to actualization. So software may be just the tip of the iceberg, but it’s supposed to then actualize the plan, right? So for us, when we do the ops audit, when we interview and then we audit where the domains are not doing well versus doing well, we end up with an action plan at the end of the day.

    And this action plan is often measured against a North star. Like when we call it purpose, is every single system pointed towards that North star? And if not, it’s superfluous. It’s a waste. So if your North Star is about healing racial trauma, which is one of our clients center for healing racial trauma, and the systems don’t funnel people towards that end goal or result or actively help the people we’re they’re trying to help, then that means that we need to reevaluate a lot of things.

    And so for us. It takes about a month to do that audit and then afterwards, based on what the clients need we either go in and do the change for them. We mentor their, or we mentor their operations team members, or we sit as advisory roles if there’s like an ops team and they want us to be more hands off because it’s a learning moment.

    So it very much varies. For us, depending on what it is our clients need, because operations is so unique to every organization. So while we have certain ways in which we work with clients, at the end of the day it’s pretty bespoke. Even though we have productized in a way, our offers and standardized so that we don’t have to start from scratch every time.

    So to answer your question in a very long-winded way, it starts out with a month because that’s how long the operations audit takes. Okay. And then depending there, we step in from anywhere, from advisors to fractional COOs. So our engagements go from say, three to six months to one year and beyond, depending on what it is that our clients want us to do.

    And the reason why we are not in a rush, not to say that we can’t do things fast, we actually do things so much faster than our clients are prepared for. It’s because what people don’t account for is that operations takes time, meaning. We can implement the solution in a day or two. That’s easy for us.

    But it requires people, whether it be clients, customers, or even team members to actually go through the system and get the data to see, oh, is this hypothesis? Is this prototype that business lab bear just put out good? Or if not, where do we need to change things? So it takes time to use and refine.

    Kim Allchurch Flick: Yeah, 

    Veronica Yanhs: and that’s what people miss out on a lot. They think it’s an overnight like, oh, just write me like 25 Instagram captions for my marketing campaign. It’s not like that. 

    Kim Allchurch Flick: And list out back to your original join in intention for changing your whole course of life and wanting to help businesses as a, who are wanting to be a force for good non-profit or for-profit.

    And there are differences between non-profit and for-profit offer operationally, but. What does it feel like to see when they are working with you and their operations have been worked over and enhanced enough that they see the profitability has gone up and that is able to translate into what it they wanted to do in the first place, which is give more, pay more to employees, helps the environment more.

    Whatever those mission, vision values might be, and to actually make them tangible. But 

    Veronica Yanhs: it’s such, what is that? Like just feeling of satisfaction, like it’s like that after it’s like that glow of, so we go back. So I’ve been pretty, because we’ve, the questions that you’ve been asking have been really great.

    Like our branding because it’s Sex and king positive, there’s a lot of like fun innuendos and stuff, and I’m like, it feels like the post cotus afterglow. Where you do all this work and then you’re just sitting there and you’re like, oh my gosh, that was so great. You are actually seeing team members happy.

    Staff members are happy. So when we talk about measuring data as well, we both do qualitative and quantitative data measurement because sometimes it’s hard to quantify the feel good feelings or the feel bad feelings. So to see our mission statement come to life because the organization is able to sustain this change and do the work that they want to do in a way that honors the people, the CEO, the executive director, the staff members, the employees, the community that they’re affecting their ideal clients and everybody’s happy because a good customer experience also matters, right?

    Because that matters for long-term, like lifetime value or referrals. It all, it brings me so much joy and satisfaction because to really be this paradigm shift of taking something that’s so historically bland and dry and formulaic and rigid and robotic, and turn it into something that’s infused with humanity, with core values, with grace, and to see the positive change that’s coming from that for me as a founder and an entrepreneur, and I guess this is a new one for me.

    People are calling me a thought leader and it, I don’t know how I feel about that at this point, but to be able to enact this positive change is something that I never envisioned would be so much bigger than what I started my business out to be. It’s a really indescribable feeling that I get to wake up every day and know that my business is doing good operations for good.

    Is not something I came up with right away. It’s something that took time and I guess it was just the next level progression after feeling good for people because pleasurable operations, while it’s still, orgasmic operations and pleasurable operations is still how we do things different.

    What brings people to our door is about helping them build operations that power the world changing work they’re here to make. And then when they say okay, how, that’s, when we talk about the orgasmic operations method and how we’re different and so we are shifting the paradigm and how work is being looked at in an operation in an organization at a really systemic level.

    And it’s not just about bandaid solutions. And I’m really proud to be doing this work and being able to champion this work and I can’t wait to do it more and more as the future goes on. ’cause I have some pretty big plans. 

    Kim Allchurch Flick: Ooh. And also it sounds like foundations for some really strong and long-term relationships.

    And what do you see as the possibilities through your work and what makes you optimistic? 

    Veronica Yanhs: What makes me optimistic is that despite how much and how problematic our world may be like, we didn’t even, there’s so many social and political issues that are happening at this time of recording. Like today is the first of the new year according to the lunar calendar, right?

    So happy New Year’s to you. Year of the fire horse means lots of momentum and lots of change. After the previous year of the snake, which I was born in the year of the snake. So it was all about shedding what doesn’t serve you. And so that was very poetic for me. I’m very optimistic in what humanity is possible in able to create, like what’s possible when we center humanity.

    There’s so much hate, there’s so much malice. And as someone who is a person of color, that does sometimes feel like, I feel like I’m tinfoil hatting in a way because I’m like, oh, maybe my issues aren’t that important, or it’s not that big compared to what’s happening on the global scale. But it does matter ’cause we’re all part of this collective humanity.

    And I guess I’m just being, I’m just surrounded by people that are my allies and support me wholeheartedly as a person of color, as an entrepreneur, as someone who is bisexual and openly out in my personal life and in my professional life. I guess the word that I, that comes to mind is optimism because the people that I’m surrounding myself with have that.

    Kim Allchurch Flick: Yes. 

    Veronica Yanhs: While we’re also realistic and it’s like we’re actually not just talking and it’s not just lip service and we’re doing the work in our own way. And like I said at the very beginning. I’m only one person and it feels so overwhelming and it feels so like why bother? I’m just one person. But then when you can surround yourself with people, your community allies it grows, and more and more people can support you, your mission, each other.

    And so yeah, I think the word is optimism for me in terms of what I see. 

    Kim Allchurch Flick: Oh, that’s so awesome. What more would you like to share and how can people reach you? 

    Veronica Yanhs: In terms of what I would like to share, I am here to reach as many people that resonate with my message as much as possible. Yes, I am one of many people that does operations, but the flavor in which I do it is very fun.

    Very entertaining and you either love me or you run away from me. My branding is very polarizing. There’s no fence sitting ’cause I imagine it’s very very painful. So what I would love is to connect with you, if you resonated with this podcast episode, I will give Kim my LinkedIn and other social handles so that we can connect like one-on-one Connections is something that I love.

    Yes, the internet is here, but connecting one-on-one even through an internet platform is still something that I value. And so you can find me in all of my information at businesslaidbare.com, and I’m sure that’ll be linked in the show notes as well. There’s 

    Kim Allchurch Flick: yes, 

    Veronica Yanhs: free content, there’s paid content, there’s ways in which we can work together.

    I’m launching a podcast in June called Operations for Good. It is very much an exciting time. And yes, there’s a book that’s been in the work, so there’s so much happening. But most importantly, all of this wouldn’t matter if there were not clients and allies and ambassadors that supported the work that we do.

    ’cause it’s about people. It’s not about me. It’s about the people that we’re here and what this brand is here to serve with our mission statement of operations, the power world changing work. 

    Kim Allchurch Flick: I love that. And I believe that meeting people and building relationships is so important because someone said that business and relationships that are healthy and running well is a form of resistance.

    It’s also a form of advocacy. And one of my taglines is I’m a mighty advocate. I’d love to advocate for, and when I heard you speak and then we chatted afterwards and I invited you to this podcast, I felt it was so critically important because I understand a lot about business, but there’s certain niches of business that I don’t have strong expertise in.

    And I wanna be the best business coach, supporter advocate as possible. And part of that is connecting more relationships and catalyzing relationships. And I think you do wonderful things for business, and I know I do as well. And they’re not the same things. And to understand that can do what we all really wanna do, which is help businesses be strong, be contributors, because that helps community, and community helps a local economy.

    That helps people support their families and bigger small businesses matter, and they really are a form of resistance. 

    Veronica Yanhs: I couldn’t have said it any better and apparently just by being who I am, so again, I did not start my business to be this person. I’m being asked to step into some role model slash leadership title that I don’t sometimes feel comfortable with.

    I’m like, you wanna hear what I have to say? You want my opinion? I started my business to do better, to do good, to do more good, and to be this person who is, like I said, outwardly, bisexual, kinky, open, all that stuff. Running a business that’s talking about pleasure. Apparently that’s already a paradigm shift and is radical.

    In and of itself, like I am a walking paradigm shift because then I’m, as a woman of color, as someone who’s Chinese is, it’s not, you don’t see that a lot. And so I just, I am very fortunate to be able to be in this position of being able to be completely out, to be able to honor who I am, that allows me to look at myself in the mirror every day to know that I am making the most out of this life and what I wanna do.

    And it’s for good. 

    Kim Allchurch Flick: Indeed. And a lot of people are saying, oh, wow. It’s okay to say things like that about ourselves. That’s a big step forward too. I’d love to hear about the, your answer to this last question is if you could have dinner with up to three people who are living or deceased, who would they be and why?

    Veronica Yanhs: The first thing that came to mind is I would love to have dinner with my grandfather. He passed away when I was a freshman in college. And so knowing what I know now, I think it would be such a wonderful way to be able to connect back to my ancestry and my heritage. And so this question when there’s so many celebrities and stuff I could think of, but it’s I guess I’m in the state of understanding, Hey, where did my family come from?

    What is it that we’ve had to endure? What’s, while I have my origin story yes, English was actually my fourth language. I was born here, but they didn’t want me to learn English because they knew through, just by being born here, it was gonna be easy. So it’s like forcing me to learn my three, some, three and a half native languages before English.

    Things like this allows me to connect back to my heritage and to just know Hey, how did we get here? Why what was life like? Back in Asia and everything. And so I bring this up because even to this day, even though my family has been here since the 1980s, it is a very hard topic to talk about.

    There’s a lot of deep seated trauma that they are just not ready to even or I don’t think they ever will be ready to address. And so I have to honor that because this is where I’m very Americanized and therapy is something that is going to be lifelong for me. So my therapist has e eternal job security.

    Yeah. It just goes back to wanting to have dinner with my grandfather and perhaps his father to just talk about like where we came from and why we believe what we believe as a family and what’s, what was the driving factor that like shapes how he parented and ’cause that then, trickled down to me and who I am today.

    Kim Allchurch Flick: I think that’s so lovely. You’re a delight. I’m so glad that we met, even though the relationship is young and new, but we support so many interesting businesses, and I see that community is being strong and also we come from such wildly different backgrounds and I see so many ways to collaborate and help each other and help others.

    So I expands my worldview and I’m always grateful for that. And it is February, 2026. It is the first day of the year of the fire horse that I think makes a lot of difference in how we move forward. And I’m not quite sure how, but I also feel optimistic somehow because of that. Everything is in the show notes.

    Veronica, thank you for your time. Listeners, thank you for your time. And this is Kim Al Church flick with the True podcast signing off and be safe out there. We’ll see you soon. 

    This Episode’s Guest: Veronica Yanhs

    Veronica Yanhs is sitting in a chair, twirling her hair, smiling with red lipstick and a t-shirt that says "glass dildos not ceilings."

    From spreadsheets to the bedsheets, Veronica Yanhs brings her whole unapologetic self to business. She’s the founder of Business Laid Bare and the creator of the Orgasmic Operations® Method, where she helps mission-driven businesses and nonprofits design people-first operations that power the world-changing work they’re here to make.

    Through her work, Veronica and her team build systems that feel good to use, run with integrity, and replace duct-taped backends with operations that can actually support big missions—so leaders can stop being the bottleneck and focus on building the world they want to live in.

  • Human-First Operations in Business with Maxine Markovitz, MBA Candidate and B Impact Project Lead

    Human-First Operations in Business with Maxine Markovitz, MBA Candidate and B Impact Project Lead

    Maxine Markovitz, an MBA student at Portland State University with extensive experience in operations, change enablement, and project management – joins Kim Allchurch Flick.

    Maxine, who is currently a project lead for a B impact program, shares their journey from labor planning at Amazon to managing projects at A to Z Wineworks, the first B Corps winery in the country.

    They discuss the concept of being ‘human-first’ in business operations, the evolving B Corps certification standards, and the importance of community and innovation in creating a positive social impact.

    Maxine also reflects on the value of inclusive work environments and the role of education in shaping future leaders in social enterprise.

    Listen Now

    Time Stamps

    00:00 Introduction and Guest Welcome

    02:00 Maxine’s Journey: From Amazon to B Corps

    04:25 Experiences at Amazon and A to Z Wine Works

    06:15 PSU Program and Net Impact Involvement

    09:50 New B Lab Standards and Fair Wage Discussion

    14:12 The Importance of Community and Innovation

    30:03 Diversity, Inclusion, and Generational Perspectives

    35:40 Optimism and Historical Perspectives

    38:15 Final Thoughts and Farewell

    Kim Allchurch Flick: Welcome everyone. I’m Kim Allchurch Flick. Here today with Maxine Markovitz, an MBA student in Portland State University with a background in operations, change enablement and project management. They’re a project lead for B impact program that helps businesses in the Portland area work toward B Corps certification.

    Maxine’s experience spans industries from labor planning at Amazon to project management at A to Z wine works. That, by the way, is, I believe, the first B Corps winery in the country. They care about human first values, forward approaches, and translate into practical business decisions. So we’re here to talk about what it means to be human first in operations.

    Welcome, Maxine. So happy to have you here. 

    Maxine Markovitz: Thanks Kim. I’m happy to be here. 

    Kim Allchurch Flick: So what we have in common, we discovered at the 2025 B Local PDX build conference is that I was in the same program that you are currently in. I was in the PSU certificate program called the Business of Social Enterprise in 2013, and also did a B Corps certification with a winery, and we just had.

    Found that a, it’s so great that even though the program has evolved quite a bit, that it continues. So kudos to PSU and I’m happy to have you here. 

    Maxine Markovitz: Yeah, happy to be here. And 2025 now going into 2026, PSUs social impact is still going strong. It’s nice to see, especially in the Portland community.

    That long term community building through PSU for, social impact. 

    Kim Allchurch Flick: Isn’t that wonderful? Tell us about your journey and particularly the spanning of industry from labor planning at Amazon to what you’re doing now. That’s broad. And what is labor planning and what has been your journey to also looking at life through a social impact lens.

    Maxine Markovitz: Yeah, so I’m gonna start back March of 2020, which a lot of us remember very fondly. That’s when I moved out to Portland actually. So moved out here at the start of the pandemic and was, looking for work. And at the start of the pandemic, I ended up. Working at a startup company trying to deliver directly from farmers to people in in their homes.

    Farm to table kind of style. And so yeah, just started develop. It was an essential industry at the time. The goal was 70% to the farmer versus, six or 7% at the grocery store. It’s like, okay, I like this operations thing. After that went to UPS and operations again. Then to a to Z wine Works where I was a project specialist.

    It’s the first B Corp that I worked at, and it was just, really cool to see the mission alignment running through, every part. Of the business and just the connection to land there. And then last two years I was at Amazon. So doing labor planning, which, there’s a huge number of humans that are working at those Amazon sites.

    The shift I was on had up to 700 people. So being, human centric, especially at a company like Amazon I realized pretty quickly nothing gets done if you don’t, treat people well and understand. How do you build relationships, with people. So, finished my undergraduate degree in 2023.

    Also at PSU. And now doubling down. I’m a MBA candidate at PSU again and working with net impact at PSU to help get local companies in the Portland area B Corps certified. 

    Kim Allchurch Flick: That’s fantastic. And could you dial back a little bit about it? It almost seems polar opposite to be with A to Z, which is fairly large.

    Yeah. It’s a large winery, but not nearly as big as Amazon. And what how did you feel about that dichotomy and how did you observe both and what were some of the good, the bad, and the ugly of those experiences? 

    Maxine Markovitz: Yes, and the beautiful. So two completely very different industry models.

    We’ll start there. Wine is connected to land. It’s connected to people and there’s a lot of art, art and pride in the wine industry. It’s a little bit on the slower moving side compared to say, a company like Amazon where. Rollout changes, every two days. I learned from both and, at Amazon it was challenging to stay, people focused and really feel connected to the work that I was doing with the community.

    But at the same time. The ability to have influence over so many people’s lives. Doing planning for 700 people, even if the role that I play in their lives is just so small, maybe all I do is I wave and I say hi or just smile at them or help them with what they’re going through.

    That was really meaningful for me. I think long term, I liked the fast moving, learning part of it, but I want to be a little bit more connected to, community and making long-term change in a positive way. 

    Kim Allchurch Flick: Oh, that’s so fantastic. And what has been your experience so far with, currently with the PSU program and net impact?

    Maxine Markovitz: Yeah. So I have a. I’ve probably told you this, I have a soft spot in my heart for PSU. Yeah. Just since I started classes back in 2020 to finish my undergraduate degree yeah. My experience with PSU, I really like that the school encourages non-traditional students. So just, the academics are very good and the, like the community.

    I’ve gotten to meet people I never would have met before. Working in nonprofits, working in government, working in, dental technology, manufacturing a friend of mine will, and just getting to meet all of these people in the Portland community has been so, like, through PSU has really helped me understand, how important that community is for.

    Not only just your career, but also like your, your value forming as a person. At for net impact. It’s cool for me to see a lot of these, ’cause even at A to Z. It’s a big company, comparatively for a B Corps, right? Cam one of the bigger B Corps. I believe it is.

    Yeah. And so to see these, companies with, 1, 5, 10 employees who want to make, this positive change and to see that process has been really cool for me. Just to see all of the people. Who, you know through what, the business school students can, provide a lot of that the technical work and organization for that.

    But to see that a lot of people in the community have those values, that are so important to like, making our future better. 

    Kim Allchurch Flick: Oh, that’s so impressive. And it’s so much fun and you’re in the cutting edge because it’s crossing academia with. Being out in the community. And so far, how many B Corps certifications have you done and what has been your impression so far?

    Maxine Markovitz: Yeah I joined this year and we’re actually just starting out okay. For 2026. We have three companies we’re working with and our goal in the summer. Finding and networking with folks to find companies to work with. And now January with the start of the winter term kickoff and begin that certification process by by the spring. Yeah. I’ve just been very impressed with people’s commitment to doing the right thing, it’s. It’s been very heartening for me to see, just the, people in the community that want to drive like positive, impact and willingness to work with, pSU been very cool 

    Kim Allchurch Flick: in Indeed. And what I remember telling you when I met you earlier at Build was that I loved the program so much in 2013. I created my company Mighty Appify Consulting because I enjoyed that work so much and have continued doing it, and it’s so great to see students still doing it and seeing you still doing that and you’re on a cutting edge that is going to affect everyone in the B Corps community.

    And that is the transition from version six of the B Lab assessment to the new standards. Which are quite different. And I wanna also reflect back on the Amazon a bit and thinking across the country there’s the pillars are similar but different and deeper in the new standards. And one of, one of the things that they will focus on is fair wage.

    And I was wondering what, how do you view things like that? Have you had any previews of the new standards? And when you think about Amazon and Wage and then working with B Corps and wages and equity and things of that nature what strikes you about moving forward in 2026 and beyond? 

    Maxine Markovitz: Yeah. So first of all, Kim, if you’re okay with it, I, you just recently completed the new E Corp assessment.

    Yes. 

    Kim Allchurch Flick: No, I re-certified in version six because it was still in 2025. So I recertified in November actually started it in the beginning of 2025 and it’s been a long process for. A while it is becoming shortened for a variety of reasons. And so my next recertification will be version six.

    But in, in my work, because I am a B certified consultant, I and many people across the country were part of feedback sessions when B Lab was. In the initial phases of building those new standards. So they give us draft versions, we give feedback. So I’ve been aware of it for over two and a half years, and I’d still go to a lot of classes through B Lab to continue cycling through and classes on portions of it, like the equity portion environment portion, things of that nature.

    So I’m aware of it, but have not yet done that for myself. 

    Maxine Markovitz: Gotcha. 

    Kim Allchurch Flick: But it’s coming up it for everyone. It’ll be 2026 is the year that if anyone’s doing a certification or recertification in 2026, after I believe January, February, it will probably be the new standards. 

    Maxine Markovitz: Yeah. Yeah. Thanks for that background.

    Yeah, so your original question was about the new standards and a living wage. Correct. I so there are, hundreds of millions of people, in this country. And I think just, I know this is, a bit systemic, broadly, I don’t think we’re doing a very good job of looking after those people to provide that living wage and provide people with, the stability they need to.

    Find kind of that comfort and community in their life once you have those kind of basic needs met. Some of the good of Amazon before I talk about, some of the challenges, the good is, to find an employer that gives you good benefits gives you time time off and the ability to pay for school, but.

    On the other hand, we’re working without these, roles that are really anchoring our, people to community and providing like long-term ability to develop, like skills in the workforce that, help people grow and provide for their families, I think 

    From that standpoint.

    It’s really important if you want to be an equitable, company forget AI and forget, all this technology. You’re responsible for the people who you know, work with you and work for you or are in your community. And, by providing that wage. And it’s not just the wage, it’s the ability to grow, right.

    People want skills. And if you can provide them with skills and the future and the way to, take care of their families and, their education and their bodies, that’s, something I think we need to be much more focused on as like a community. 

    Kim Allchurch Flick: That’s beautifully stated. And how are you seeing that play out as you’re out and about in the community?

    Maxine Markovitz: You know, I see, a lot of people are calling this a khap economy. 

    And, I see people on the extreme end of, very high income doing really well, and I see people falling below that part of the k kind of getting squeezed in a way that it’s it’s hard to see where a lot of folks doing, necessary jobs or trade jobs.

    We don’t have a lot of the things like, union representation that we need to protect, workers and that mobility of just, people to get a good job in their community, stay in their community and grow. I don’t really see that being prioritized because people are prioritizing, technology and advancement without understanding that.

    If you don’t focus on the people in the community, the technology may sustain us for a while, but it doesn’t look after like the actual responsibility of being a person in a position of power who should look after, the people, the responsible for. 

    Kim Allchurch Flick: That’s profound and I think important. And looking forward, how do you also view.

    As a, an MBA candidate and academia. The Portland State, granted, I think has very mission-driven instructors as well and professors, but MBAs often focus on what makes business strong, profitable pivots, exits, things of that nature. And more. And yet the social enterprise portion that you’re also in with net impact.

    And do you see, where do you see those aligning and where do you see them doing? What you said before is that split where profit is the most important and the purpose and planet part may not be as strong if they’re at all. 

    Maxine Markovitz: Yeah. That’s a good question. And. We’re living in a system where the rules favor the accumulation of wealth, right?

    So the adage, no money, no mission, right? In the B Corp space, which is you have to make a profit and build resiliency to keep your business, stable and protect the people that you work for. Then on the other extreme is, this is not my responsibility. Somebody else will take care of this problem.

    My responsibility is to my shareholders. And I try to see a lot of the nuance in that where, you, unfortunately, the system is set up in a way where businesses have to run a certain way to make. Money and be survive, no matter how mission aligned, if you can’t fund the business, it won’t operate.

    But somewhere in there is that room to realize I’m responsible for my impact in the business environment. And my impact in the community. And that kind of critical thinking to realize that, the decisions we make. Impact what happens, especially for people, right?

    There’s an enormous amount of privilege to go to an MBA program, right? That’s a master’s degree. It’s a very highly skilled, set of knowledge that’s organized, primarily to, to run due strategy and, processes for businesses. How do you take that? One of the things I think about is how do I take that and say, I also need to be able to provide for myself, and I’m responsible for, the privilege that I have to get this education, and what I can do with the cap, the social capital that I get from my, knowledge and my working experience, 

    Kim Allchurch Flick: what to do with the social capital.

    Maxine Markovitz: Yeah. 

    Kim Allchurch Flick: How do you feel about that looking at your future? 

    Maxine Markovitz: It is honestly a hard question. So it’s a newer question. I’m grappling with, in the last few years I didn’t have a college degree until I turned 26. So I finished college one class at a time, working, full-time.

    And so this is now a newer. Problem. I wouldn’t say a problem, maybe. Maybe an opportunity to be, positive a newer opportunity for me to think, okay, I’m in this position now where I’m very soon going to have this, degree where I can make a lot of change. And it’s something honestly I’m still thinking about as I decide what role I want next for.

    Working, where I want to contribute in my community. So I don’t think I have a good answer as much as it’s something that, I’m thinking about now that I know is important and it’s, it takes a lot of time to really understand your place in that. 

    Kim Allchurch Flick: Indeed. Do you think through time with your experience now with Net impact and your experience with Amazon, that you have an intuitive sense of what a company’s values are?

    Mission and whether you would want to be with a company or create your own? 

    Maxine Markovitz: I think I’d like to be with a company. Working for a company. Just from a personal standpoint, the stability is really helpful, at least for right now, while, building my, life and really trying to figure out my place in that.

    And I think every, role that I’ve had has, taught me a little bit more about where I want to be. So I don’t think I’ve ever gotten it. Right. But I think I learned a little bit from, each one and my, my question now is how do I take the things that I like and that I’m, good at?

    I’m a strong, analytical thinker. I like to solve, big problems and how do I find companies that, you know. Because I, I don’t know if there’s any way to perfectly, exist with the way our world is set up, but find a company. I can say, look, I can sleep well at night knowing what I’m doing.

    I feel like the thing that we’re producing or what we’re doing or how we’re treating people is meaningful and, go from there. 

    Kim Allchurch Flick: Indeed. I think what always drives me and is stuck with me for a few years since I read it, is Nielsen reports, and a couple of statistics stand out.

    One, I believe it’s from 2014, was basically that two thirds of consumers globally are willing to pay more for products and services when they know a company has good values. 

    Maxine Markovitz: Yeah. 

    Kim Allchurch Flick: And then another study with millennials said that same question was about 73%. So the consumer base B2B and B2C. 

    Maxine Markovitz: Yeah. 

    Kim Allchurch Flick: Large part is looking, and my question has always been, okay, companies, how are they going to find you and what are the ways?

    And so it seems as though there’s this broad spectrum of things that can be true and opposing and connected all at once. And there are some companies that. Say things, make claims, but aren’t doing good things for the world. There’s some that are trying to get by and do the very best they can, but there are obstacles and sometimes it’s just impossibly hard to pay a lot of people more than the living wage if the revenue isn’t great.

    Yeah, and there’s some things like tariffs that are coming in that have been reality bites in 2025. For companies, even though their mission and values are very strong. And then on the other end of that spectrum, there are groups of innovators that are innovating for making the world a better place.

    And it can be through medicine, manufacturing, agriculture. There’s movements for land healing and regeneration. There’s movements for. Better technology for energy. I read a book called, here Comes The Sun by Bill McKibbon, talking about how China is leapfrogging everyone in terms of solar. And even though yes, they’re polluted and they have a history and they have a coal history, they’re rapid acceleration forward thinking, it’s solar, that they wanna put solar panels everywhere and make them so accessible that people will be able to.

    Put solar panels on a railing of a deck and it’ll help make coffee. The innovation part is, seems like it’s on the other side, and granted there can be nefarious innovations as well, but people doing innovations as a way to solve a problem and heal the world seems, gives optimism. Me at least. And I’m wondering what are you seeing, because you’re still in this cross hairs of good cross hairs of academia and the world, and you’ve also been in your past around policy makers.

    How does it look for you with those things in mind? 

    Maxine Markovitz: That’s a good question and I appreciate you bringing up that people will pay more. It’s helpful as a reminder, people want. A way to, make positive change or know what they’re doing, is bringing positive change.

    And no I’m pausing for a second, but I’m trying to, it’s, I see we’re on this, on the edge of a lot of changes in our 

    Yeah. 

    In, in the US right. And globally like the acceleration of. Climate change, but also the acceleration of a lot of you know what? Energy is the cheapest energy now it’s solar, wind is cheaper.

    Now we have all of these, on the innovation side, it’s finding, that mission or the focus of, maybe you take just a little bit less on the profit side just a little bit less, maybe that’s not the only thing we focus on, and we broaden that scope out to make sure that, what we’re doing has the positive impact for, people and communities. There’s a, give you an example. There’s a community solar project in the Cully neighborhood. Shout out to Verde. They’re a great company. I have a friend who works there. And they’re making solar accessible to everybody in the community. You all pool in so you don’t have to lower income community.

    Everybody gets access to solar and that’s. Innovation and how are we, getting resources to people. But I think, we have the innovation side figured out. 

    Clearly that’s, the US has been on the forefront of innovation for a long time, but I think one of the ways that this, the country is really lacking is the long-term planning for, human.

    Impact. 

    And I do see innovation happening in a positive way, but not in the kind of cohesive, connected way that I think, we have the potential to really do. 

    Kim Allchurch Flick: Oh, I hope listeners are really pondering that statement, because therein lies something that’s truly important. And I do think there are innovators who are trying on that piece as well.

    And I’ll reference Rebecca Dre, who I think is just a genius visionary who created a nonprofit called Purchasing With Purpose to create a network and of networks, a web of mission-driven companies that can seek and work with each other, including things that we often don’t think about in the B Corps world, but should be players as well as logistics.

    Shipping companies, where are we gonna get our packaging? All of these areas. And in each of those, it is intriguing to see innovations popping up and it gives me some optimism. Like one of our local companies, chocolates spelled with a dash e has found packaging that is zero plastic. 

    Maxine Markovitz: Yeah, exactly.

    Where did they find 

    Kim Allchurch Flick: it? They’re working with innovators and. 10, 15 years ago, some of those didn’t exist. So we, people had to work with what they had and as the innovations pop up and it gives us more choice, that’s more to be supported. So I really, really appreciate the innovations to come that aren’t here yet, but also those that are and embracing them, and sometimes it becomes a cost barrier.

    Sometimes, but sometimes perhaps not. And I love your way of framing everything because it’s so pragmatic. You also mentioned that you would like to work with an established company, and you strike me as somebody who’s also very caring and innovative. And a friend of mine wrote a book, Louis Gump wrote the Insight Innovator.

    And it’s a beautiful way of thinking about entrepreneurship, how to be within a company, but also be mission-driven social enterprise within what do you think about that? 

    Maxine Markovitz: I think everywhere that we go, we make change everywhere. So every company we’re in, every role we’re in, we’re making change with just with the people that we, you know.

    Talk, talk to, and what we do in our work, I am a very, you’re absolutely right, I’m a very by nature very practical, pragmatic person. And I try to say, okay, even if I’m only, interacting with, two coworkers in this organization, how do we make this a little bit more equitable from this, level?

    And it’s, a lot of these like big, systematic changes for organizations can start with just little, little changes with, how people relate to each other and how seriously they take, their responsibility in their, in either, if you’re in one little part of an org, you can kind of spread out or almost trickle out that.

    Positivity or that community focus. So I’m gonna, I’m gonna take you read that book. I’ll let you know. I’m very excited on that. Yeah. 

    Kim Allchurch Flick: And what also do you think about and this is dabbling on a hot topic from 2025. Yeah. And three, three little letters that have been pretty much banished, but in, in terms of really creating.

    Community within workplaces that is open to everyone. And that in across spectrums that words inclusion might be one of them. And I’m purposely dancing across the words because the people that do the work are also saying it. It was never about three letters. It’s about what is the humanity. 

    Maxine Markovitz: Yeah.

    Of 

    Kim Allchurch Flick: being in a workplace and making a living and providing, and contributing. So I was wondering what are you seeing, what discussions are in academia and what are you seeing out in the world around people being able to bring their whole selves to a workplace and be able to contribute in the workplace also being accepting?

    Maxine Markovitz: Yeah, that’s a good question. If everybody were like me, the world would be a bad place. If everybody were the same, the world would be a bad place. I think, having a lot of different kinds of people in the world with different kinds of, ways of looking at things. I mean, that’s a tremend. Even if you just wanna look at it from like a business standpoint, ignoring the fact that, these people are your neighbors and people, just you have a human right to care about, as another sentient being on this planet.

    But even from a business perspective, diversity makes things so much better. You get different types of ideas, you get new ways of thinking, you get new ways of. Problem solving. And if we come to viewing, prosperity or community as something that’s fixed, I think that’s where you start to lose.

    It’s not, a fixed pie. When somebody, when my neighbor does better, I do better. Right. When I bring somebody else into an organization who comes from a different background, I have a better. I have a better time. I get to learn and, it’s just so crazy to me how, terrified we’ve become of people who are, different in the, one of the things I really like about the Portland State community particularly in the MBA program is you get a lot of people who are coming from different. Backgrounds. And that for me makes the program so much more rich and so much more interesting than just, you lose a lot of the Yeah.

    Texture of life when everybody just is the same. And I know there’s a huge engine we could go off on, on a lot of, what’s going on. Politically right now, but just to keep it, try to I try as hard as I can to be positive. You’re not losing anything by, supporting somebody else.

    Your life doesn’t get any worse if somebody else’s gets better, just we can just, we can all be nice. It helps. 

    Kim Allchurch Flick: Absolutely. Oh, and I remember when I took the certificate in 2013, I was also in what doesn’t exist anymore, but it was Portland State’s Masters of International Management. 

    Maxine Markovitz: Yeah. 

    Kim Allchurch Flick: And that was created to be more than 50% students from overseas.

    And it was incredible. But the other dynamic that was there was because I’d had a corporate career and had been laid off and decided I’d like to carve out something new. The other thing is I was an outlier because there was only maybe three of us who were over like 35. And yeah, so it, so there’s also this thing about diversity of thought, generational diversity and inclusion across all these different spectrums and with these people from different countries.

    And it, to me, that was a highlight as well, being in a room. Such an array of backgrounds. It’s just incredible. And then to add the social enterprise certificate on top of that, I really am grateful to PSU for and I’m like a lot of people that have been in corporate careers and have been laid off.

    It’s like, what do you do next? A lot of people start to create their own. Company, they still have something to give them and wanna work with. And I found PSU was really supportive of that. 

    And I also wanna give you the appreciation that one of the things I noticed when we met is you gave me a lot of grace as well about generational diversity and a feeling that.

    My ideas are welcome. Your ideas are welcome. And that also is something I feel that we can really learn from ancestry, from experience, from innovators, from new thoughts, from a variety of things that swirl into this pool of how can we communicate together and create community and do better and do good things 

    Maxine Markovitz: well, that’s, and you 

    Kim Allchurch Flick: that.

    Maxine Markovitz: Thank you, Kim. I appreciate that and I feel the same to you. I appreciate you, talking to me and, listening to my perspective. Humans are meant to be in community, right? Yes. We’re meant to live multi-generationally. We’re meant to think, generations past to generations future, and, no.

    One of us is, an island. Don’t blame the person before you, talk to them. Don’t blame the person after you, talk to them. And I think it’s, it’s great a to be one of those voices, like you were saying when you were in the program, of one of the older students to, you, we all have different perspectives and things that make us, valuable.

    To realize that and to find people that are, interested in, exploring that with us is, is beautiful. Yeah. 

    Kim Allchurch Flick: Thank you. Thank you so much. So what gives you optimism? 

    Maxine Markovitz: What gives me optimism? I think what gives me optimism is knowing that. What people are capable of when we really come together to make things better.

    In my undergrad, I was a history major, so we’re, I’m looking all the way, all the way back, right? 

    And 

    you see these periods where things get bad, and then things get good, and then things get bad. And then they get good and, we come together and we fall apart, and we come together and we fall apart.

    But realizing when, you know what? We’re capable of in, community. I look back at, for example, like post world Wari when income inequality was at its lowest in the country and people were, buying houses and the economy was growing and, there’s a lot of problems Right.

    In that time. But just looking at that kind of arc of history. And, seeing what we can do, and how even in a decade, we can say, oh, well that was pretty crazy. I’m not sure. I’m not sure why we did all this. And 

    Really make like positive change come together, realize that we’re all part of this, human equation and that.

    The people, we have everything we need. We just need to come together. There’s enough good people trying to do the right thing, and sooner or later, I’m hoping we’ll get it back on track. 

    Kim Allchurch Flick: Oh I appreciate that and I am thinking we need a second podcast with you to talk about the importance of history because Yeah I find.

    I’ve kind of always been this way, but more recently because there’s more authors writing incredible books that are like novels, but they’re true history and how the importance of history because it helps us anticipate what might be happening. And I see that resonating now. So we’ll have to come back and talk about that because that’s a big topic, but Absolutely.

    You know, reading a book about what happened in Teddy Roosevelt’s time and they’re using the same words that are being used now. It’s like this is a mirrored 130 years later. We need to know to anticipate, to be able to respond. So let’s bookmark that for a future one, because sounds like do history sounds like a plan.

    Think history matters. Indeed. 

    Maxine Markovitz: Yeah, absolutely. 

    Kim Allchurch Flick: How can people get ahold of you? And this will also be in the show notes, but we want people to know you’re out there, business owners, and so that you can find, help, find your way in the future. Yeah. How can we get ahold of you if you’d like? 

    Maxine Markovitz: Thanks, Kim. I appreciate that.

    Yeah. You can connect with me on uh, LinkedIn. My name is Maxine Markovitz.

    Kim Allchurch Flick: Fantastic. Is there anything else you’d like to add before the final question? 

    Maxine Markovitz: I just wanna say, thanks Kim. I appreciate you taking the time to do this.

    I think now now more than ever, we need, people like you doing this kind of work. Appreciate you taking the time and having a good time, and thank you. Yeah. 

    Kim Allchurch Flick: Thank you as a voice of the future as well, because you’re on the cutting edge of the education part and you have some deep experience, so I think the future is bright.

    The next question, final one, is if you could have dinner with anyone living or dead up to a table of four that includes you, who would they be? 

    Maxine Markovitz: I think number one I would pick Octavia Butler. Octavia Butler is one of, Kim. Do you know Octavia Butler? 

    Kim Allchurch Flick: I do, yes. 

    Maxine Markovitz: Yeah, so Octavia Butler is my number one.

    Not personally, but I know. But for the audience, if you don’t know please, I highly recommend read Octavia Butler’s work, Afro futurism. And her work as one of these seminal black sci-fi authors talking not just about our connection to the past, but our relationship to the future, across continents, across cultures.

    Just such a beautiful and very interesting mind. My second choice is Judith Butler. One of the philosophers behind post-structural feminism created a lot of the discourse that we have now on identity formation and gender differences. As a non-binary person really was one of the people that helped form a lot of my thinking.

    On my identity number three is a little bit of a wild card. It’s gonna be, I’d say David Bowie, just such, just so cool. I don’t know if I have, a deep seated reason for that one, but just, oh my gosh, the, the music such a beautiful, human and I would just love to hear.

    What he has to say. 

    Kim Allchurch Flick: Oh, what a beautiful ending. I’m gonna ponder that. I wrote them down, 

    Maxine Markovitz: but 

    Kim Allchurch Flick: yes. David Bowie, someone whose artistry lives on. 

    Maxine Markovitz: Yeah, well 

    Kim Allchurch Flick: said. 

    Maxine, thank you so much. I’m so appreciative. 

    Maxine Markovitz: thank you, Kim. 

    This Episode’s Guest: Maxine Markovitz

    Maxine Markovitz is sitting in a chair and smiling. They wear a peach suit coat, blue bow tie, and wide framed black glasses.

    Maxine Markovitz is an MBA student at Portland State University with a background in operations, change enablement, and project management. They are a project lead for a B Impact program that helps businesses in the Portland area work toward B Corp certification. Maxine’s experience spans industries from labor planning at Amazon to project management at A to Z Wineworks. They care about how human-first, values-forward approaches translate into practical business decisions.

  • How Competency Checking and Race Collide at Work with Shari Dunn of ITBOM LLC

    How Competency Checking and Race Collide at Work with Shari Dunn of ITBOM LLC

    Kim Allchurch Flick interviews Portland-area author and consultant Shari Dunn, whose book “Qualified: How Competency Checking and Race Collide at Work” examines how systemic anti-Black bias shapes workplace decisions. Dunn describes her Milwaukee working-class upbringing, varied career (attorney, news anchor, professor, nonprofit leader), and how Portland has offered unexpected community. She cites political backlash, fear, and confusion about DEI, stressing DEI as a workplace initiative distinct from civil rights law and warning against unrealistic expectations. Dunn explains “competency checking” as holding Black people and other marginalized groups to higher standards for hiring, advancement, and retention, rooted in history and myths of meritocracy, and argues solutions should focus on changing systems and communication rather than “unlearning” people. She discusses truth denialism, the need for accurate history, highlights Dr. Marian Croak’s VoIP contributions, and shares optimism from growing public willingness to name white supremacy and engage civically.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:42 Shari Journey and Values

    03:57 Community and Portland

    06:05 DEI Backlash and Confusion

    09:50 History Truth and Critical Thinking

    14:41 Reimagining the Future

    18:54 Innovation and Hidden Figures

    20:14 Competency Checking Explained

    22:35 Why Anti Black Bias Persists

    23:42 Meritocracy Myth and Class

    25:22 Workplace Bias and Shifting Standards

    26:59 DEI Beyond Unlearning

    29:41 Groundhog Day Racism Toll

    32:00 Pragmatism and Translating Worlds

    34:47 Questioning Power to Move Forward

    35:42 Reasons for Optimism and Activism

    40:13 Where to Connect and Closing Reflections

    41:23 Black History in the American Story

    42:53 Dinner Guests and Farewell

    Kim Allchurch Flick: Good morning everyone. This is Kim Allchurch Flick. I’m here with Shari Dunn and I’m so excited about this episode. Shari Dunn is an author, consultant, and strategist who brings a legal communications and equity focused lens to helping organizations address systemic barriers at work. She’s the author of Qualified How Competency Checking and Rates Collide At Work, a Harper Collins.

    Business titled Shortlist for the S-A-B-E-W Best in Business Book Award. A former attorney and media professional. Shari is known for translating complex issues around race, power, and decision making, and declare actionable strategies for leaders. Her work focuses on embedding equity into organizational systems, leadership practices, and communication, not treating it as a side initiative.

    Today we’re gonna talk about competency, checking the invisible system, shaping modern workplaces.

    What a great title and what an important topic. 

    Shari Dunn: Thanks for having me. 

    Kim Allchurch Flick: Thank you. So we both live in the Portland area. Yep. And I met you through LinkedIn and have been a follower. I’ve read the work, read the book, and so excited.

    And we’ve met in person a couple times and I’m very honored to have you here to talk about the issues at hand. This is February, 2026, and also your writing and your worldview. 

    Shari Dunn: Well, thank you. I’m always glad to be anywhere. Actually, I’m gonna snag a copy of my own book just in case there’s a question I wanna answer.

    Kim Allchurch Flick: I have one, my one on my bookshelf as well. So for the listeners and I, tell us about the, your journey and the guiding values have had along the way to this point. 

    Shari Dunn: Oh wow. What a question. My journey, I am from a working class family in Milwaukee, Wisconsin. Both my parents were union people.

    I grew up in a working class black neighborhood, which I always tell people the world seems to edit out of existence. So there’s either wealthy people like the Cosby Show or you’re super poor, like good times, but there is a whole world of working class. Black people who worked, factory union jobs and those values that my parents especially my mother, gave me about showing up.

    These are uniquely, I think, Midwestern values in a lot of ways. Being as good as your word, doing as best you can and speaking plainly about what you mean. And the older I get, the more I realize how much the Midwest shaped me as a person. Although I’ve lived many places.

    I’ve lived in New York and I do consider myself a spiritual New Yorker ’cause I love the directness of New Yorkers. I’ve lived on the West Coast, down south. East. 

    Kim Allchurch Flick: Yeah, 

    Shari Dunn: north. And now I’m in the Pacific Northwest. And but still at my core there is this Midwestern dynamic. And then also my parents were not highly educated people.

    I mean, they both went to high school, but they ne they were very good at communicating that. To be black in the world was not less than and also good at translating a lot of those messages that black children do have to get growing up in a society that does not value you. So that once you’re an adult, those things don’t.

    Hurt you. So, I, I tell people it’s like an inoculation that, that black parents have to kinda give their kids to live in a world that is going to question you a lot. So I was a practicing attorney for several years. I was a news anchor. I’ve been an adjunct professor. I’ve run a nonprofit, and now I run my own consulting firm.

    Kim Allchurch Flick: That’s a, that’s amazing. Thank you for that history. I truly appreciate that. And with that, how has it shaped your local and worldviews and how do you view community? 

    Shari Dunn: Yeah. It’s very interesting. Community for me growing up was my family. Me and my mother had a very big family, and so I had, I have, I don’t know, I have more than 61st cousins, I had a large family and then my mother’s. Ex my mother’s cousins lived in Milwaukee and my grandfather’s siblings, most of them. And, so this is a large worldview of people who I was related to. That, that was enough community, that was a lot of community of people.

    And then I would say, and I’ve said this to people, and people find this, I think surprising, Portland, Oregon, of all the places I’ve lived, has been the most community. Engaged place that I have ever lived, actually. I know that in chicago and in New York where I live you find your pockets and you can do that.

    But Portland is more, come on, come be a part of this community with us. Which is really, it starts with things like partners in diversity say, hey, right? Like welcome to Portland. There’s these little touch points. And then, for me, I think I have found one of the most robust black communities as far as a community that intentionally tries to create that in Portland.

    And I know a lot of people would be surprised by that, but you know, that’s how I found it. 

    Kim Allchurch Flick: Yeah, and I, we are so different. I grew up in Victorian England with grandparents who were very, very, very Victorian. It’s small family and we know each other, but everybody’s very disparate. But I would say the same thing about Portland and the black community has been engaging to me as well, white woman.

    And I’ve found so much innovation and. So many interesting things happening in the community and I really enjoy learning more, but it also seems like Portland is making some progress with initiatives as well. And so I’m glad you’re in Portland. What are some obstacles and challenges that you see in your work and for the people you serve and community?

    Shari Dunn: The biggest obstacle right now is the political environment. There is fear, a purposeful fear being run through the land as well as confusion. There’s just a lot of confusion. I have to say that people are super confused about what they can and can’t do. There’s a lot of fear, and then there are people who, were teetering anyway about inclusion, so.

    It’s it’s really complicated and it’s, I, my specialty I’m beginning to realize is really the business world. And the way it should and could, address diversity, equity, inclusion in the workplace and really separating out for people that diversity, equity, inclusion is a workplace initiative is not, it is an extension of what it means to implement affirmative action, but it is not affirmative action.

    It is not civil rights law. It is. And partly and the other problem is the unrealistic expectations people had for diversity, equity, inclusion in the workplace. So all of these things are converging at once you have a national level, you have an administration that is expressing disdain and hostility.

    Hostility for diverse workplaces, consumers, brands, which is just wild, and then you have fear. People are afraid, you have confusion and then you also have anger and disappointment that DEI couldn’t have undone 250 years of, or 400 years really of racial animus. Like it’s, it is a weird spot to be in.

    Kim Allchurch Flick: Oh, in Indeed. And what do you see as solutions and possibilities? With the recognizing that this is 2026, and I’m gonna dial that back just a little bit because I am also, some of the realities are people who do work like yours, and there are others who have been doing DEI work. Even though those three letters aren’t the definition of the work they do they really wanna create e training and equity and platforms and engagement.

    The workload has diminished in the last 18 months or so, the contracts are going down, so the work to be able to do that is not as available. And I think it’s a lot. Might be exactly what you just said about the current character of the time. 

    Shari Dunn: The thing of it is, and I will say this it might be 2026, but it’s not very far from 1966 or 1866, sure. Some of the foundational things about us never changed, so it’s kinda tricky to. Expect us to be in a different place. I lately have been talking about this with a, an Oro Boris, which is a word I just learned, a snake eating its tail. We stay in a circular. Problem. So in some sense it’s everything everywhere, all at once.

    It’s 1886. It’s 1676. It’s, it’s never changing because we don’t break out of the circle and we don’t, we never really, we poke at it a little bit and then we run away and go back to the regularly scheduled programming. And it’s no surprise that we are here and we are still wrestling with foundational questions because we don’t really spend a lot of time getting at foundational questions.

    You know what I mean? 

    Kim Allchurch Flick: Indeed. And part of it may be early education history often is. Not that deeply taught with the nuances of things that we’re talking about that are somewhat repeatable and could be recognized if we understood historical context. 

    Shari Dunn: And that is such a great point because that is exactly why this administration is attacking history, the inclusive, because history.

    The phrase he who holds, who controls the past, controls the future. You know what I mean? If you are able to tell us one story, you can direct the future toward a place where certain things stay immutable, they stay in place. If you tell a different story, you can change the course where things change.

    Where things become changeable, and so you hit upon something very important. It’s, it is fundamentally a lack of knowledge and contextualization. If we recontextualize how we told our story. There would be a different world possible, but as long as we keep telling the same story or hiding information, it’s much easier to manipulate us back in that, or Boris to keep us back in this circle.

    Because I never heard of that. I know that’s not true. We can’t even agree upon things we see with our eyes. There are people who saw. Renee Good gets shot and are convinced she mowed down a police officer or ice officer and he killed her ’cause he was terrified for his life.

    There are people who look at the tape and see a man who steps in front of a moving vehicle where a woman is being given multiple directions. She skirts him, does not appear. She touched him and he doesn’t fall. He steps back. Plenty of time fires into her. Riddles her with bullets, walks away and calls her, you know, a f-ing B

    You know what I mean? Yeah. That’s what others see. So it’s quite difficult now because. The undermining of truth goes hand in hand with the undermining of history, because if I try to give you an objective fact, but there are no objective facts, that’s the whole thing behind Holocaust denialism, right there, there are these people, and that used to be more fringe where.

    You have pictures. Oh they’re made up. You have people. Oh, they’re lying, right? Well, now that’s everything. Everything is in dispute, so it’s kind of crazy, you know? Yeah, I don’t know if I answered that in a positive 

    Kim Allchurch Flick: way. I think so. But it also, you just said something that reminds me of something I heard from.

    The Guardian a journalist from The Guardian, and this is very recent, within months, went to Tel Aviv to ask people on the beach about what they knew about Gaza. And a lot of people said, oh, those videos are fake. And there can’t be a war down there. It’s only 60 miles away. And look how peaceful it is here.

    And he even went to clubs and was. Trying to interview and find out what they knew. And he left actually after being threatened. And, but he has that, I believe it, it’s searchable, but it made that impression that sometimes things don’t change. Sometimes people do say the same things over and over and over again.

    Shari Dunn: And deny

    Kim Allchurch Flick: all sorts of things. And, 

    Shari Dunn: and you would be like, how could there, how could there be how can there be that, but 

    Kim Allchurch Flick: Right. 

    Shari Dunn: Apparently it is easier to convince people of a lie than it is of the truth. And this must be something with human nature. Because it sure is replicable so easily replicable over history and over time.

    So there’s gotta be something about our wiring or something that. The truth seems fantastical, but a fantastic lie seems true. So it’s, it’s not surprising. And that’s where critical thinking skills come into play. And that’s where, high level thinking. And but then we have an administration that’s against that.

    Years and years ago when I lived in Texas, there was a state legislator who proposed outlying critical thinking in, schools K through 12 and his reason was it causes people to question God and family. So they didn’t pass. But it still is woven into Texas education actually.

    You have a whole group of people who don’t want people to have critical reasoning skills, you know what I mean? Because it’s, it makes it easier to tell the lie. And it makes it so much harder because truth can be nuanced. It can be complicated, it can be shades of gray. Truth is rarely black and white, whereas lies are much easier to make black and white, 

    Kim Allchurch Flick: oh my goodness. That’s such a powerful thing and now it makes me. See how some of that, not always, but some of that is deeply rooted in religion to, to be a follower means to believe so. So with all of that, what do you see as possibilities for your community? For you? For, for us, for black people, for workers.

    Shari Dunn: Yeah. Oh. We’ve had so many chances in this country to turn a corner, and it looked like we were gonna turn a corner, the Civil War. Okay, we’re gonna turn a corner. But we, we’d never required full reconciliation from the south. And that allowed to flourish this anger that still is with us today.

    Right? There was, emancipation like, oh, we’ve turned a corner. But we never fully made a count or restitution or acknowledgement of the period of enslavement. Then there’s reconstruction seems like, oh, we’re gonna do that. We are gonna do that. Then we end it and we go take Jim Crow, and then Jim Crow only ends when I’m born.

    And then. We have these episodes, George Floyd me too. We have these things and it’s like, okay, we’re gonna turn a corner, but we go right back. So this opportunity for us is a painful opportunity, but it is an opportunity to perhaps finally. Like I said in we talked about this before we started in some spiritual circles.

    There is this idea of a theory of development where your consciousness develops and then it goes back. World consciousness develop, and then it goes back and it’s necessary. And so maybe Donald Trump’s breaking of every norm. Destroying of every structure. His disregard and disrespect means that none of us have to follow any of this and that should there be another chance to change this country.

    We don’t have to follow outdated norms either. Not toward domination toward, but toward liberation. A lot of the things that we have been told you can’t do, apparently you can do. Apparently you can do ’em ’cause they do ’em every day. So there’s a opportunity to reimagine on the other side of this.

    That we shouldn’t say we wanna go back to business as usual and go we, what we had was not actually working. It looked like it was, but it wasn’t actually working. It certainly wasn’t working for a good portions of the population. So what this strange opportunity gives us is the ability to think.

    Differently about a future that doesn’t have to look like our past. We don’t have to go back to the norms. We can make new norms. We can make new things going forward. And I think that is part of it. And then I. I hope for white people, not for black people. I hope for white people to finally metabolize in their systems that the issues around civil rights and race and things were never just about black people.

    They were also always about them. That it was always about keeping working class black, white people. Working class, keeping poor white people, poor keeping and it was always about a disenfranchisement that ultimately protects the oligarchy and the wealthy. But race is a key part of that. So we don’t ignore race to fix that.

    We run right through it and we try to figure out how we account for, and so I hope for white people that they can see that this has always been their fight. It’s not just our fight, it’s always. Characterizes as black people’s fight, and what I hope for black people is. An ability to have some humanity and have people treat black people with the full spectrum of humanity that we still haven’t received.

    The book Qualified talks about that. It’s like, black excellence is great, but black people should have the right to fail without it being indicative and an indictment on their race. They should have the right to succeed without it being threatening and a challenge. They should have the right to be media.

    Just like any other human being does. So what I hope for black people on the other side of this is the ability to live in this society as full human beings, and a recognition of the fact that there needs to be a restitution for the harm done to black folks. 

    Kim Allchurch Flick: Indeed and the creativity and innovations that have come from black people and often like with music, not given the credit for their creations.

    Shari Dunn: Yeah. 

    Kim Allchurch Flick: But also with other things along the way. And yet there’s so much innovation and some comes from world experience and some. Because they’re so creative and finding new ways and Well, 

    Shari Dunn: and that goes back to your history though, because how many things have been stolen?

    We are on Zoom and the the mechanism to develop Zoom was developed by a black woman, right? So she was a black, sciences or engineer. I forget which one, but no one. Like, why is that not in a history book, or why is that not taught? Black people have been a part of this enterprise from the beginning, and yet the things that we’ve done have either been lost. We keep perpetually getting. To history, hidden figures, hidden in history. Lost and hidden and then co-opted and then but again, that’s how you tell a story. If you wanna tell a story that this group of people is lazy, they don’t care.

    They’ve never tried, that’s why they fail. Then you keep doing that. If you wanna tell a story that these people keep trying, they keep innovating, they keep participating, we keep standing in their way, that’s a different story. So it depends on where you wanna put your emphasis, what you want the story to be.

    Kim Allchurch Flick: Oh indeed. Oh, and I read your book. I also listened to it because I’m a slow reader. And I drive a lot. So listening to books is another way. And I get different things out of it that way. And your book talks about those touch points quite a bit. And that competency checking is like assuming that.

    Someone can’t do the job or is not fully qualified to do that even though their background has so much more than maybe a different candidate, a white candidate and how it still plays out even today. And I’m, I was, I always thought that things would get better than every initiative made or every step forward meant that we’re on a trajectory toward better.

    And it’s been disproven. Yeah, a few times and we still do make progress, but I thought your book really dealt with psychology 

    Of how people think in the workplace and how we really need to reframe what people bring to the table and understand it. So I was wondering if you could speak more to the, more to that in the book.

    Yeah. 

    Shari Dunn: Yeah, competency checking is the ways in which primarily black, but also other people of color and women are made to meet a higher, harder standard to get the job to advance in the job and to keep the job. And that’s really the three primary things around competency checking and the reason, I highlight black people is because it is different, and I do wanna say this as a. Someone the other day kind of all lives matter me for but related to people of color. In other words, this presentation doesn’t include this group. That’s not DEI. Well, yeah, it is because sometimes you’re gonna focus on the most impacted.

    Sometimes you’re gonna use different examples, and in the same way we ask white people to get comfortable with that. Turns out other people of color. Also should get comfortable with that. When we talk about the impact of anti-black bias in the workplace, that doesn’t mean we’re ignoring other people’s bias.

    But what I submit to people is that when you cure for anti-black bias, it has historically cured for women, for other people of color, for ethnics, ethnicity, for religion. So it’s and it has still. Black people still lag behind. So caring for anti-black bias has helped so many other people, and yet black people still lag behind.

    And so that’s why it’s important to, to identify that because the psychology as you were talking about, is so rooted in the history. The psychology of black intelligence, or lack thereof, the psychology of fear or a fear of black dominance is very different than the psychology people have toward Asian Americans or Latinx Hispanic people, or white women.

    These are, they’re very different kind of fears, and because those fears are different and more complex the resistance to those groups. Shows up differently. But there is something entrenched about the nature of anti-black bias, and if you don’t identify it, it remains a blockage. But if you remove that blockage, everybody can flow through so that, that’s why it’s justified to, to focus on that.

    And in the workplace we. So we talk now a lot about merit, which I talk about in the book. And the United States has never been a system built on merit. It is absolutely false. I don’t even know why. It’s so laughably false. It’s wild. But again, I guess it’s back to basically reading about history or knowing history or anything like that.

    But the United States is a, has always been a system built on class. And access. The planter class comes here. They’re all wealthy English guys, white, Protestant and religion is a big part of it for a long time. Protestant men. They hold all the power, they trade the jobs and things between themselves.

    There’s no merit base. It is not one or two people. Might wiggle through, but really this is a system of patronage. If you are a working class white man at that time, if you can get a patron who’s wealthy, that’s still wealth, is access, not necessarily merit. And as I point out in the book, the only time this merit thing really begins to change, it starts a bit after World War I but it really picks up speed after World War II where the GI Bill opens the educational and economic door for white.

    Ethnic veterans who returned from World War ii. Not black veterans, but white right. Veterans who and that. And then the second. Thing that knocks it down is civil rights. Civil rights legislation, outlaws housing discrimination for Irish, Italian Catholics and Jewish folks, right? Not just black people.

    It changes employment discrimination. I always tell people to remember our workplaces used to be segregated. We, Catholics and Jewish folks didn’t work together. Black economic classes didn’t work together, right? So the modern workplace. From a psychological perspective, there’s a lot going on, right?

    In that workplace. And if you are in a workplace and you have for your entire life not seen or worked with black people, and the only thing you’ve really heard is they’re not that smart, or they’re not that competent. If you hire somebody and they make one mistake, what data has found is people tend to highlight and exaggerate that mistake of black people as dispositive of everything, and then they start over micromanaging them over supervising them.

    It becomes competency checking and action. I’m gonna keep checking your competency. I got it. I got it. And. While they’re doing that, they’re missing incompetent people who look more like them. And they’re also creating, a space that is inhumane because it is no human can operate before to operate in a space where no mistakes are possible.

    And then we do this thing psychologically where we shift our standards. This happens to other people, happens to women, happens to black folks where they come for a job and they wanna do a job. And there was some research with a. There was like a scenario with two police, I think it was police chiefs or sheriff deputies for hire all the same qualifications, but one was a woman, one was a man.

    Well, when the people knew one was a woman, they say, oh, she needs more experience, but when they were given, they didn’t. So we are psychologically shifting and people do that to black people. They’ll show up, they’ll have oh, but you know, I think they need more experience. They need to do more of this and more of that.

    And it’s the shifting standard psychological. In the workplace. Workplace. And I think this is a bit controversial for some people. But I don’t think you can fundamentally change a human being. Like I always explain to people like this, I don’t think I can train you to unlearn your ABCs.

    You know what I mean? Like, I don’t remember when I learned my ABCs. I know them. They’re in there somewhere, but I don’t think you can unlearn them. But what you can do is teach me how to use those. Words in different ways. You can potentially teach me a new language. You can potentially teach me new interpretations.

    And I think in the diversity, equity, inclusion space, we’ve spent way too much time trying to unlearn people’s ABCs rather than teaching them ways. To talk and to express and to, you know what I mean? And so when I think about solutions, they look more like that than trying to change people’s, trying to unlearn your ABCs.

    Does that make sense? 

    Kim Allchurch Flick: It does. And while you were talking, I was thinking, one of the best compliments of having a really good book like yours is that other people are also writing about the same topics. And there was a book, I believe it’s. The first, the few, the only written by a woman for with Indian heritage.

    So brown-skinned woman who had climbed the corporate ladder and made it to the C-suite and everyone said, you made it. You’re one of the first. And it was so stressful because upon arrival she was forced to assimilate into the culture that had been, so white man prominent for so many years.

    Resulting in physical illness and that whole striving to get there, to prove oneself, to be competency checked, to pass all those bars and then to get there and be told, okay, you, you rose the ladder, now you do the job the way we’ve always done it when this woman also had so much creativity and intellect and knowledge to bring into it, to make change. And that book talks about the. Like the physical detriment to her health.

    And how really, really horrible it was. And there was another example, and this was in Portland, it was a few years ago, of a woman, CEO, who was also of color, who talked about going into a big meeting and being the last person in the room.

    And when the CEO arrived, there was no seat for her. 

    For her. 

    Shari Dunn: Yeah, 

    Kim Allchurch Flick: no one has saved a seat and usually it CEOs at the, has a prominent position at a table. There was no chair at all. And she talked about walking in saying, okay, this is sending me a signal. And, 

    Shari Dunn: well, and the other thing about that is the constant.

    It’s, I tell, I don’t know if you’re familiar with these movies a long time ago, or I’ll go with Groundhogs. It’s like Groundhogs Day. You know the movie with Bill Murray where every day you wake up and it’s like, I think for people of color and black folks in particular, it’s like Groundhogs Day.

    It’s like. I did all this work on this day and there’s no memory of it, and there’s no restored goodwill and there’s no stored respect. So every day I’m starting from scratch and that is incredibly exhausting to a person that is incredibly tiring, and that is, really hard. For somebody to have to manage and that, they’ve talked about racism and it’s physical implications for a person.

    And there are real physical, emotional implications to, to having to live like that to having every day is groundhog’s day. Yeah it’s hard. 

    Kim Allchurch Flick: Oh, indeed. One of, one of my best friends from fourth grade is a black woman in, I went west, she went east.

    She became a physician and I remember being in Manhattan with her when she was, I think in med school and there was something that happened to her. We were on the street and somebody said something and I was just shocked. And I said, oh, this is. I can’t believe that happened to you. This is terrible. And she said, oh, it’s just another Tuesday.

    And that was the first time I realized how really prevalent, and it gave us a talking point where I learned more about her life and her history that I hadn’t even seen, even though we were best friends. From that phrase. 

    Shari Dunn: Oh yeah. 

    Kim Allchurch Flick: I mean our buddies, they, nobody treated me like that. 

    Shari Dunn: It’s something you have to and that’s why I use the word metabolize.

    It’s something you have to metabolize into your system and parents. Used to, I don’t know about nowadays, but parents used to spend more time helping black children in particular. Doing that, helping you to understand what is gonna happen and how this works so that it doesn’t rock you so much. Because it could be, it could destroy a person not knowing, going in what’s going on and how this is gonna show up and and I often. Talk about this. I think black people are incredibly pragmatic. Like we don’t get enough credit for our pragmatism. Like we are people who’ve had to figure out things and say, okay, what is the worst of the worst?

    What is the lesser of the two evils? How do I, how do I man? But that pragmatism can be incredibly helpful, like in a business setting, in a workplace strategy. But our pragmatism and the things we bring are kind of devalued a lot. But we see things differently because we’ve had to negotiate and navigate.

    I remember I did a session with a, a la a Latina woman and. She’s a first generation American. And I talked about how I’m a first generation American, really, I, my family goes back to slavery in the United States. But I am the first fully, legally free generation of black people.

    60. I was born in 68. And there was still, some vestiges of Jim Crow when I was born. So I’m the first gener just one generation in that had full access to say housing in theory, even though we know redlining exists still today. 

    And discrimination around mortgage valuation lending.

    But in theory to have full access to the loss, we’re literally like one generation in and the same way people who speak a different language. Bring different perspectives because they’re, because translating fires up different portions of your brain. And so what people don’t understand is just ’cause somebody speaks different language doesn’t mean they’re stupid.

    Because they have accent. It actually frequently means that they’re looking at things for multiple dimensions and so they’re seeing things in different ’cause they have to, to translate. It’s the same thing with being a black person in this world. It may not. I am literally translating different languages, a white normative world language.

    I’m translating a whole host of things. I am trying to pragmatically move through life my day, so I’m always translating. And so I think there are these, there’s some values to those things and the things that they bring that could be lifted up more. However, I would love not to have to do that.

    In a world of difference when I do my training, I always talk about this in a world of difference, we should always assume we’re translate. Always, no matter who we’re talking to, because you could be talking to your spouse or your cousin, and you may not be agreeing on the fundamental things you’re saying.

    So you should always clarify. You should always not assume agreed foundational understanding. Like maybe that’s just the best way to move forward for all of us,

    Kim Allchurch Flick: words of wisdom. I think that’s so true. And how wonderful would it be if we did that instead of jumping to conclusions? Actually, 

    Shari Dunn: yes.

    Just 

    Kim Allchurch Flick: ask a question. 

    Shari Dunn: And that, but then that goes back to this newsletter I wrote today, which folks can look up, but about pettiness and policy. People have to be okay with being questioned. And we do live in a society where power, wherever that power is, it could be little p just in your neighborhood and your family.

    It could be your manager, could be the president. Power doesn’t like to be questioned and that is a foundational problem. 

    Kim Allchurch Flick: Oh indeed, and I love getting your substack almost every day. You are amazing at writing and touching on hot button issues, but also realistic issues referring to historical narratives and having read the book, I just encourage everyone to get the book and also sign up for a really good substack.

    Called qualified with all of this, what makes you optimistic? 

    Shari Dunn: What makes me optimistic is that we are saying things out loud that we’ve never said really before. I love to hear white people talk about white supremacy. I love that white people can identify that it’s not about them personally.

    It’s about a system that actually is harmful to them. I love that. I love that we are breaking down barriers. In how we understand each other, even as those who are trying to erect more barriers that people are working so hard to break down those barriers. I love that even as our media is becoming.

    Oligarch guys, and you know that there are people doing independent journalism and trying to tell stories and trying to share. I love, a lot of people talked about initially people said, oh, what good did that No Kings Rally do? We saw in the off year election a sweep, and I actually tie that to the activism from the No Kings rallies, where people were like, okay, I’m ready.

    Put me in Coach. And as soon as there was a chance to jump in the game, they were there. And that is this huge sense of community. I’m a mid westerner, so I’m proud of Minnesota, I’m proud of, it’s cold man. The cold thing that to play with. And I’m, and I always I’ve known Midwesterners to be more practical than people give them credit for, more decent than people give them credit for.

    And I was very hopeful about the way people there showed up. And they and in the face of real danger in the face of you losing their lives. And that is not hyperbole. I don’t know other than Kent State when the United States has had protestors murdered in this fashion now we’ve had black folks murdered where we just ignore it, we’ve had george Floyd in Minnesota, Philando Castile, all these people. But society has, because of the lies told, been able to justify the murder of black folks. But to see white American protestors gunned down in the street.

    Does capture something for people. But even more specifically that people would continue to come out after that, that tells you something about the character and the urgency of people. And so I’m proud of that, and. I am proud of everybody who in their way.

    And there are so many people who are just trying to do it in their way. It might be in their family, it might be it in their neighborhood, it might be in their church, trying to speak truth to power. I think there is a, I think there is in fact a pent up wave coming in November, and I think that’s why folks are running scared and trying to come up with all kinds of skullduggery and shenanigans because people, it turns out. People are more decent than we thought they were. That there’s a large percentage of people who, who are like, oh yeah, I don’t actually want that.

    But they were, they thought they did, and and then there and then.

    I think our ability to say race is a factor racism is a factor. Is something that is so necessary for us to get to the other side. And I hear people being more willing to have that conversation, not from a distance. Like I would say that with George Floyd. So many people were involved, but they were involved because they felt solidarity or sadness for black people, or they wanted to be allies.

    You are not an ally. You are part of this fight, right? People are getting shot down and they look like you. And so we need to shift that, that the, this isn’t something, and then because I’m an ally, I’ll go back to my nice, safe life. No, because there isn’t a safe life. For any of us if there isn’t a safe life for all of us.

    And so that change psychologically is really hopeful to see, 

    Kim Allchurch Flick: oh, wow, I concur. You’re not an ally. You’re part of this fight. And it’s and it is pretty terrifying to see people literally come down and, my, my husband remembers Kent State and he wasn’t there, but close enough. And it’s still traumatizing.

    So when these things started happening, the, these trauma waves come back and the recognition that, no, this is really, really bad and it has been for other people, and now

    it’s happening to more people. Is there anything else you’d like to share and how can people reach you and connect with your website?

    Shari Dunn: Yes, the website is the shari dunn.com and it’s S-H-A-R-I-D-U-N-N. So if you look for E you might find me, you might not, but it’s S-H-A-R-I-D-U-N-N. If you just put the shari dunn.com, you’ll find my primary website and links to everything else.

    Kim Allchurch Flick: And this will all be in the show notes. And I’m also gonna do that some research on the woman who was the engineering background behind Zoom as a friend.

    Yes. Because I think that’s 

    Shari Dunn: fascinating. 

    Yes. Yes. In fact, let me just quickly see if I can find her name. Which I knew because I did a training and I knew her name, but I’m, I’m getting older. I can’t remember everything all at once. Her name is Dr. Marian. Croak, C-R-O-A-K. And she is the pioneering woman who helped develop voice over internet VoIP, protocol Technology, which is the foundation for Zoom, Skype, Google meets all of this, and she, I think still alive, if I’m not mistaken.

    Yes, she’s 70 years old. Yeah, it just, it’s just, it seems like such a little thing, but it’s such an important thing that these stories be woven because, the only reason we have a Black History month is as we close out, we’re in Black History Month. Black people don’t want to have a separate black history month.

    This is so interesting, like a lot of, what about White History Month? That’s literally every month. And black people would love to be. A part of the American story in a truthful telling. But Texas as slaves were workers who were treated well. So how can we allow those false stories to stand?

    So then we have to go ahead and create this alternate. Version so that people can know this history from what is actually true, what actually happens. So it’s not that black people want to have to have their own history month. We love for American history to be our history. It is our history.

    We are American history. And so why are we constantly marginalized out of it? It matters that this woman. Exists today, right? It matters throughout history, the contributions of black Americans to this country. It matters to our perception, and ultimately it matters once we reach the workplace. Because it tells a historical story about who’s competent, who has the ability, who can be promoted, who, you know. It tells that story,

    Kim Allchurch Flick: what a beautiful exclamation point for ending this. And we could talk about so much history, but that was a great way to sum it up. And the last question is the random one.

    If you could have dinner with anyone living or deceased up to a table of four, including you, who would they be and why? 

    Shari Dunn: So it’d be three other people, right? 

    Kim Allchurch Flick: Up to you could have one, two, or three 

    Shari Dunn: up to, yeah. Okay. Up to three. I would say Malcolm X, James Baldwin, who has had the most influence on me and the historical Jesus of Nazareth.

    That’s who I wanna talk to. I got questions. Only those three can answer. 

    Kim Allchurch Flick: Oh, I love it. And I, you said James Baldwin in this image came up of this historical footage of James Baldwin with Johnny Carson. And they’re both smoking like crazy. So they have the timing, but it was so insightful.

    Shari Dunn: He has such a big impact on my writing and my worldview. Yeah. 

    Kim Allchurch Flick: Well, thank you so much. Thank you everyone. Thank you. This is Kim Allchurch Flick signing off. Take care. Bye-bye.

    This Episode’s Guest: Shari Dunn

    Headshot of Shari Dunn, smiling at the camera.

    Shari Dunn is an author, consultant, and strategist who brings a legal, communications, and equity-focused lens to helping organizations address systemic barriers at work. She is the author of Qualified: How Competency Checking and Race Collide at Work, a HarperCollins Business title shortlisted for the SABEW Best in Business Book Award. A former attorney and media professional, Shari is known for translating complex issues around race, power, and decision-making into clear, actionable strategies for leaders. Her work focuses on embedding equity into organizational systems, leadership practices, and communication—not treating it as a side initiative.