Tag: Portland Business Community

Stories from Portland-based founders and organizations, reflecting the city’s active community of purpose-driven and Benefit Corporation businesses.

  • Your Business Is Not Stuck – Your Systems Are, with LaToya “Patrice” Seawood of Level Up Management

    Your Business Is Not Stuck – Your Systems Are, with LaToya “Patrice” Seawood of Level Up Management

    LaToya “Patrice” Seawood, founder and principal consultant of Level Up Management, MBA professor, and Mighty Impacts instructor, joins Kim Allchurch Flick to discuss the theme “your business is not stuck; your systems are.” 

    Seawood shares how she started Level Up during COVID after leaving her job to care for her children and evolved it into a social-enterprise-minded consultancy focused on turning vision into clarity, structure, action, and impact, with emphasis on operations, workforce development, and customer experience. 

    She describes common challenges for entrepreneurs and nonprofits – lack of administrative knowledge, undervaluing operations until breakdowns occur, and the emotional side of change and trust – especially during growth. 

    She highlights tailored leadership development for marginalized communities, building workforce pipelines, aligning operations with purpose and values, and helping founders let go so the owner is not the system.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:20 Origin Story and Mission

    04:21 Community Needs and Systems

    07:22 Challenges and Trust Building

    09:48 Founder Passion and Burnout

    12:55 Client Wins and Optimism

    14:30 Connect and Systems Speak

    16:15 Serving Marginalized Communities

    19:07 Future Vision and Work Culture

    22:22 Values Driven Operations

    25:18 Growth Exposes Weak Systems

    26:43 Founder as the System

    30:25 Dinner Guests and Closing

    Kim Allchurch Flick: Hello everyone. Welcome to the Mighty Measure Podcast. Today I am very excited to be with LaToya “Patrice” Seawood. LaToya is the founder and principal consultant of Level Up Management, where she helps business owners turn vision into clarity, structure, and sustainable action with a background in human resources, operations, organizational strategy, and workforce development.

    She specializes in helping leaders build the systems and infrastructure their businesses need to grow. Well, LaToya is also an MBA business professor, speaker, and facilitator, who brings a practical people-centered approach to organizational challenges through Level Up management. Her work is grounded in a simple purpose, build people, strengthen businesses.

    Empower communities. Today we’re going to be discussing your business is not stuck. Your systems are, what a great topic. 

    LaToya “Patrice” Seawood: Wonderful. Yeah. Thank you so much, Kim. 

    Kim Allchurch Flick: Yeah, it’s so nice to have you here. And also I will add that you are also one of the instructors in the Mighty Impacts continuum that my company hosts as an educational cohort and asynchronous platform for learning about these types of issues.

    So thank you. Thank you so much. What has been your journey to this point and the inspirations that have brought you to now? 

    LaToya “Patrice” Seawood: Local UP started during COVID, as with so many other companies, I’m sure. COVID was the time, we are all able to benefit in a way from the lack of noise. And I actually had to.

    Leave my job in order to care for our young children at home. And I decided to initially build this framework so that actually my husband and I could eventually use it together later. As the world started coming back together and waking up, I knew that I wanted our business to actually help fund nonprofits.

    I had started opening up a nonprofit. And really did not want to only depend on grants, but really saw a great opportunity to where business can really help funnel and support and grow and help keep nonprofits sustainable. So that led me to actually learn more about this concept of what a social enterprise is and how business can be a tool for both economic and community impact.

    Along the way, I met some great people, some wonderful mentors and coaches who really opened up my horizon, my i, my ideas, my brain. To really gain more clarity for what I actually wanted to build and what I really wanted to serve the community with. So the business continued to evolve as I paid attention to where people consistently needed help, and also to what brings me joy.

    So today a lot of my work centers around operations and I like to use the word functionality but particularly with workforce development and customer experience. I guess I would say that at the heart of it, we help people take vision that matters to them, and we move it towards clarity structure.

    Action, but ultimately impact, which is, I really think how you and I connect so much is this idea of impact and how do we make that impact? How do we communicate it? How is it known? And that progression is just directly aligned with the Level up signature framework. 

    Kim Allchurch Flick: And Yes. I remember when we met as well, you were a guest speaker at the Benefit Corporations for Good, happy hour a couple years ago in Portland.

    Yes. And the presentation you gave was so open, warm. And informational that I was really taken with that and introduced myself afterward. And yes, thank you. I’m the rest. Glad is glad you did the, a journey. Indeed. I can’t believe it’s been that long, Kim. I was counting and it’s like, could it really be two years?

    But it, I think it’s been pretty close to it, so thank you. What are you seeing in the community you serve and how do you serve and what are you seeing that people are bringing to the table? 

    LaToya “Patrice” Seawood: Being involved in the community as back in Portland as much as I am, and still now also adding to it the community here in the Raleigh Durham area.

    I see so many good people with really good ideas. It’s really. Inspiring and heartwarming to see it all. They have dreams for businesses, for nonprofits, for ministries, and community programs. What I’ve noticed and seen is that a lot of times though those dreams struggle not because the people aren’t working hard or because they don’t have enough passion, but because they don’t have the administrative knowledge or the systems or the operational structure that can truly make them sustainable.

    And so you hear all these stories about businesses closing, or nonprofits closing, or even scandals that are happening. It all goes back to the structure and the operations of the organization. And that’s where I like to come alongside people sometimes, we don’t need more ideas, we just need clarity around what isn’t working around.

    The structure for what they’re trying to accomplish and the practical support that’s needed to move it forward. On the workforce development side, I also see people who want to work and they wanna work, they wanna contribute, but for whatever reason, they haven’t had the opportunity to develop the skills or even the confidence or the professional exposure that’s needed.

    And that’s partly why I developed my Thrive in Program and why workforce development continues to be such an important part of Level Up. I want to build stronger workforce pipelines, not just help people get a job. And these stronger pipelines, support those same businesses, nonprofits, ministries, and community programs that I mentioned earlier.

    So essentially level Up is the bridge that brings those two together and helps functionality take place at work, and skill people in the community to work at those places. And that essentially should bring economic wellness to the community. 

    Kim Allchurch Flick: Oh, and that’s, I think, is so important because it sounds like what you’re doing is taking some groups that may not know each other.

    But are missing the same elements or maybe not being strong. The same elements that structures they need, and in a way bring it together. 

    To make an entire community stronger. 

    LaToya “Patrice” Seawood: Yes. That’s the goal. That’s the vision. 

    Kim Allchurch Flick: Wow. What are some of the obstacles and challenges? 

    LaToya “Patrice” Seawood: The most.

    Immediate obstacle is my own season of life. A challenge for me personally is simply the fact that, I’m a mom first. I have three children, ages eight to 15, and so I’ve had to build this business. But in respect to that priority. So when time I look at growth opportunities, I, it has to be sustainable given my current limits of life.

    And so it’s not for me, it’s not growth at any cost. It’s all extremely measured. So that’s my number one challenge, I would say, and just in understanding and respecting and loving the season I’m in while I, my children are at home. The other challenge I see when I am speaking with people, bus business owners in the community.

    Is the fact that we know oftentimes people don’t recognize the value of operations and investing in operations until something isn’t working. It’s much easier to invest in what’s visible than it is to invest in the systems underneath it. And so helping to educate and just bringing awareness to that has been a challenge.

    I’d also say that this work that I do requires a great deal of trust. When I’m working with leaders and founders and entrepreneurs, this is their baby, right? This is their passion. And in order to bring someone alongside that and look into and potentially make some changes, it requires a lot of trust and, that just takes time to build. And it’s understandable why it would take time to build and you can’t rush that relationship. And so I have found that my pipeline, if you will it’s, it lasts. It’s a longer pipeline. And learning just to be patient with that has been, part of the challenge.

    I would say that I’ve learned that sustainable change isn’t just operational, it’s emotional too. And that’s a part of what that trust people are attached to what they’ve built. So part of my job is helping them navigate change, not simply just handing them a solution.

    Kim Allchurch Flick: I love how you said it’s also emotional ’cause people are throwing their hearts into this. 

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: And what are some of the challenges and obstacles for them? 

    LaToya “Patrice” Seawood: What I have learned is. They often are very much caught and engrossed in their passion, right? Whether it’s a somebody who loves to bake and now owns a bakery, or somebody who loves to coach and now owns a coaching business.

    The, the service is the passion. The operational administrative structure that supports that passion often isn’t the strength of the individual and. Passion only goes so far and is only so sustainable if you don’t eventually have the right structure to support it. And so that’s the main challenge I see that they’re dealing with this understanding when is the right time to invest in that structure and to have that internal reflection and knowledge that.

    Passion isn’t gonna take them all the way, 

    Kim Allchurch Flick: It’s so true. And it made me think of a, an example of a, a friend of mine who was ill and yoga helped save her, helped her heal through a 

    A chronic illness to the point where she created a yoga business that she then grew to hate. Yeah.

    And partly it was because. Because it started to feel like a ball and chain. And as you were talking about that, that’s exactly what I thought of is sometimes without that knowledge to keep something upright, to know when to hire, help, to know when to delegate it, it can become the thing you don’t want to do anymore.

    The thing that drags, drags people down. 

    LaToya “Patrice” Seawood: And when that person decides to leave. Their business lead the passion because of that burnout. That is something I feel deeply and that also I go back to COVID, but that’s so many businesses closed and.

    I don’t I don’t know. I, all I can say is I felt that that, it broke my heart to hear that continually, these businesses didn’t make it, these businesses didn’t make it. And knowing how hard those people worked to get to where they were, to not be able to be sustainable through that type of crisis, it just, it was.

    It’s kind of a motivation for me. I want my clients to be strong and sustainable so that they can ride through the market up and down. Now, obviously that was more than just a market down, but just in general to create resilient businesses, that is something I care deeply about. 

    Kim Allchurch Flick: And that helps an entire community and it helps people be happy.

    Exactly. Yeah. Do you have any examples and what makes you optimistic about what you do in your work and what you see out there? 

    LaToya “Patrice” Seawood: Yes. When I first read this question, the first thing I thought of were my clients. I get to work with really good people who generally want to do good things and not just want to do good things.

    They are willing to put the effort in to make it happen, to take the risk, to make it happen, to just move forward with action. I’ve been able to help support management development. For people who are once outh, who are once unhoused I’ve been able to work on systems designed to support economic mobility for people experiencing generational poverty.

    Another client helping build an organization that will that helps to support like the whole human, so that people leaders can grow, perform, and build sys and build sustainable businesses and their careers. And then there’s the individual coaching ones. When I’m working with people one-on-one.

    Sometimes impact isn’t this huge organization transformation. Sometimes it’s just getting to watch somebody have their aha moment, as I gain clarity and confidence and then they’re, being able to take that next step. So all of that keeps reminding me that this work is important and continually makes me just so thankful that I get to do that.

    Kim Allchurch Flick: I love that. What are some of the best ways people can reach you and how can we help you? 

    LaToya “Patrice” Seawood: In terms of helping, I think it’s just, keeping eyes and ears open. One area I’m talking about more is called when systems speak. Systems are always communicating something and you learn a lot about an organization by looking at its operations and particularly the experience those operations create for employees and customers.

    So paying attention to that and keep me in mind if leaders wanna talk more. I’m also continuing to expand our workforce development work, and that includes workforce pipeline development, professional training, leadership development, and helping organizations think beyond filling positions to actually developing people.

    And definitely if there’s organizations within the network that are interested in that, I’d love to have a talk with them. But ultimately Level Up is about building people, strengthening businesses, and empowering communities. And so since those three things are connected, any, anything in those areas are really interesting to me.

    In terms of reaching out to me, I am on LinkedIn and that’s probably the best way to connect with me. It’s where I share a lot. About what I’m seeing and learning through the work, especially around leadership operations, workforce development, and how systems affect people. And then I’ll also give you a link that you can use, that people can use to connect with me and just talk through what you’re dealing with and see if there’s, a way I can help.

    Kim Allchurch Flick: Thank you. And you mentioned something that popped into my brain, and if it’s okay, I’d love to ask you a little bit more about how you’ve served unhoused people and others in perhaps those marginalized areas that haven’t been their fault. Because we’ve seen mass layoffs, we’ve seen a lot of situations that have been out of some people’s control.

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: What are you seeing there and how does Level Up. Respond and the other things that you’re doing. 

    LaToya “Patrice” Seawood: So I have been able to partner with community serving organizations who have been entrenched in the work for years, and because of that, they have a large amount of credibility in the community and they have graciously brought me in to partner with them as they do their work.

    And so for the clients that work with those who are unhoused, they’re already doing workforce development through internship programs and through training and now looking at that next step for their participants and for their staff, and, one of the challenges in that particular project is a lot of leadership development or manager development programs.

    They’re template. And our partnership really has worked out so well because I customize the program to meet the participants where they are. And with that one in particular, there was a recent example where we were doing a debrief on where we are so far in the program and realized that it wasn’t working for all of the people and needed to make some adjustments again to meet them where they are and.

    Equip and provide the support and the pathway needed to get them to where they want to be. And so that is one of the things I’m learning a lot through my clients who are these community serving organizations, is the ability to meet somebody where they are is how you have the great impact, coming to people who have been marginalized, who have had any type of barriers you wanna mention with a template program, it doesn’t work. And so while I know that other business models do that and they do it well, and that’s great, I just want it to be different. And so I work with leadership very closely to design a program that will work for their participants.

    Kim Allchurch Flick: That tailored approach must be so important. 

    LaToya “Patrice” Seawood: It is. It is. And there’s a need for it. Definitely. 

    Kim Allchurch Flick: Yeah. Absolutely. Where do you see the future of leveled up and thrive? 

    LaToya “Patrice” Seawood: Just for it to continue to grow as I have, as I continue to work with different organizations and touch more lives with workforce development.

    I mentioned earlier about being the bridge between the two. I really want to continue to build this pi to build the pipeline. So on one side where. Equipping people and helping people get back to work in a lot of situations. And then I’m working with businesses to be great places to work, and so the more that we can do that, the greater economic wellness we can bring to the community.

    And I see that, that isn’t limited to the Portland area or the Raleigh Durham area. Any organization. That wants to have that kind of impact in their community is a great fit for us. And just looking to be able to sit, to do more good work and to continue to meet more good people.

    Kim Allchurch Flick: And as a former employee along the way in my career, it really makes a difference. I’ve been with companies that did not treat us well. Did. Did not recognize potential that were very rote and had cultures that were focused on money more than people. And then I’ve been in the opposite, and the, the feeling is completely different, even though the work might be the same and the productivity needed is as much the same.

    So what you bring to that I, I think, is so important and how people feel at work. Can make everybody feel better. And it goes up to the consumer level too. It’s, we notice things even if they’re unspoken. 

    LaToya “Patrice” Seawood: Absolutely. If I go to the grocery store and the checkout person is complaining to me about what their supervisor did, that’s a problem.

    That’s a problem. I, for every customer that comes through there, that’s affecting their experience and yet. You want that genuine dialogue, but what’s going on that your employee feels like that’s what they wanna share with your customers, right? It just goes, to me, it just continues to, there’s just always this opportunity to dig further beneath the surface.

    And so in my former corporate HR days, that example would’ve just been met with, okay we’re going to give that person a warning. Tell them not to do that. You can do that, or we can systematically look at what’s causing that behavior. And a lot of. What our employees experience and our customers experience know.

    There’s a lot of scientific research that goes into that and the companies that have invested in that have also done really well because they’ve created their operations to support the research in order to get the goal that they want, the experience that they want their employees or their customers to have.

    So that’s also what I look to continue to look into and grow and learn more is also the, that industrial psychology part of it. 

    Kim Allchurch Flick: Indeed and as you know, I’m in the B Corps and benefit corporations world quite a bit, and it becomes a discussion point is like, what does it mean to earn these certifications?

    It means a lot. And on the employee side, it means it can attract people. And if it’s true and real and the values are being lived, it helps people stay. It helps people express things in their community. When you love where you work and you go, your parent going to the games, talking with other parents or when it’s.

    It seeps out in a good way. It 

    LaToya “Patrice” Seawood: does. 

    Kim Allchurch Flick: Where? Where if it’s miserable, it seeps out as well. 

    LaToya “Patrice” Seawood: And that’s what I was just going to say. The values seep out one way or the other. And that’s part of the challenge when I’m working with leadership is we really need to have a real conversation about your own purpose and your own values, because that is what is being communicated whether.

    You know it or not. And so identifying what they are and then building your structure so that every layer of your structure represents that value. It, you don’t just create a customer processing or a customer onboarding process based on what the industry does. You look at that to inform what you do, but you also have to keep that end goal in mind.

    How? What do you want the customer to walk away feeling? What do you want your. Your onboarding process with your employees, to create, in how your employee walk walks away feeling. It’s all very in. It has to all be very intentional. And again, that goes back to, it takes the investment not only, not only a financial investment, but takes the investment of time.

    And a really deeper a deeper self-reflection. And I appreciate that. Not all leaders have that capacity. 

    Kim Allchurch Flick: Indeed. What happens when they don’t have the capacity? 

    LaToya “Patrice” Seawood: If I’m working with them, then. The focus becomes capacity building for the leader. If I’m, there, it’s just a, an a organization that you hear about on the news.

    What happened? Something blew up, there was a mess, and now it’s all over the place. And so then that’s where we, again you find out, there’s, you see the reach out for the crisis management and often. It requires, again, going back to initial purpose and how that gets baked into every layer of the organization so that the big messes don’t occur.

    Kim Allchurch Flick: Oh indeed. And I like what you’ve said when I’ve heard you speak, it’s what looks like a people problem may actually be a systems problem and absolutely those things can change. But also growth exposes your current systems. What your current systems can no longer carry. Absolutely. Yeah. People are so head down, they can’t see the forest for the trees, so how would they even know until it breaks?

    LaToya “Patrice” Seawood: Absolutely true, and that’s where I have seen most systems break is in the growth. And I’m all for growth and I’m all for meeting business goals. And I fact that’s what I help people do. I want them to meet their business goals and grow, but in order to do that well and to stay there, the system has to be built to support it.

    Because otherwise you end up with burnt out employees who complain to your customers or you have this horrible churn of people quitting coming on and quitting within 90 days or six months. And that it wreaks havoc on the bottom line because it costs so much, to hire people.

    And growing is a true test of whether or not your system is strong enough to support it and it’s also valuable. It gives you valuable insight to where you need to do some additional scaffolding. 

    Kim Allchurch Flick: Indeed. And the last thing was that the owner should not be the system. And sometimes people start things and they make it up as they go along and they create a system and then.

    Sometimes it isn’t as good as it could be. Sometimes they can be great. It the how did, ’cause you work with a lot of entrepreneurs and 

    And startups as well as established companies. But what do you do in those instances where the own, the owner has been the, the creator of all things? 

    LaToya “Patrice” Seawood: That one’s 

    Kim Allchurch Flick: don’t quite know how to articulate the question, but it, it has to do with, when they get into a growth phase.

    LaToya “Patrice” Seawood: Yeah. So the,

    the temptation that a lot of leaders face is to make everything in the organization about them, and they become decision maker for everything they become. The one who makes all the, who takes all the moves and bears the responsibility for their organization alone. And that only goes so far.

    If you want to stay, if you want to increase your impact, you have to expand past yourself and not. Just duplicating yourself, but looking at different perspectives and different skill sets. Understanding what you’re good at and what you’re not good at, and bringing in people who fill in the gaps that you’re missing.

    I find that leaders who do that have a greater field of vision in a way and can create their organization, build their organization in a way that covers more ground in a way that doesn’t have, these great pitfalls. And so it’s interesting, it’s like the way to hang onto your organization and the impact you’re making is actually to let go of some of the reigns.

    And that’s hard and I appreciate how hard that is for people. And so again, it goes back to the trust and the willingness to take risks. 

    Kim Allchurch Flick: Sounds almost like a metaphor for parenting as well, but 

    LaToya “Patrice” Seawood: Absolutely. 

    Kim Allchurch Flick: But at the same time, 

    LaToya “Patrice” Seawood: absolutely. My son is about to be 16 and of course the conversation of driving is coming up and I’m thinking no.

    Kim Allchurch Flick: Yeah. And yet at the same time, isn’t it wonderful when there’s a sense of delegating independence and decision making? So it’s yes. If the building blocks to that have been strong, then. Everybody’s happier and sometimes I don’t think some founders and people who are really just working and stressing about it, everything realize how you can do a good job with less stress too.

    So part of this may be the key to unlocking some of that and recognizing that in the end you’re actually gonna be happier for letting go of some of it. Yeah. In training systems, 

    LaToya “Patrice” Seawood: you are absolutely. 

    Kim Allchurch Flick: That’s a hard part though. It’s very psychological 

    LaToya “Patrice” Seawood: again. Yep. I hope to, I, I plan to continue to dive into that and learn more about that so that it can better inform my work.

    Kim Allchurch Flick: Oh, and you are well informed and informative to people like me and I so appreciate it. So is there anything more you’d like to add before the final question? 

    LaToya “Patrice” Seawood: I don’t think so. I think we’ve covered it really well, Kim, thank you so much. 

    Kim Allchurch Flick: Well, you’re amazing. That’s part of the reason why. So the final question is, if you could have dinner with up to three other people living or deceased, who would they be and why?

    LaToya “Patrice” Seawood: So it actually wouldn’t be anybody famous. I really would like to be able to have dinner with my grandparents. They passed early on. I say early on, meaning like before I started this company and my grandfather was an entrepreneur himself. And so looking back, there’s just so much I would like to ask and to learn more about not only who he was as a businessman, but who both my grandparents were as people.

    My grandmother passed when I was in my young twenties, and I’m sure like many people in my young twenties already thought I had it all figured out. And so now 25 years later, I, there’s some things I would love to know, and so my grandparents would be two. And then the third person would be my father who passed away as well, when I was just a very young toddler.

    I didn’t even, really know, I didn’t know him. But I, here he was amazing and I would love to talk to him. At this stage in my life, I would just really appreciate those conversations in a completely different way. 

    Kim Allchurch Flick: Oh, what a beautiful and very personal table. Thank you for sharing that.

    And thank you for being here, LaToya. 

    LaToya “Patrice” Seawood: Thank you. Thank you for having me and such great questions that you’re asking and really it was a really a deep dive to really think those things through and I appreciate the opportunity and the platform to speak about the great work that my clients are doing.

    Kim Allchurch Flick: Thank you. And I think what is revealing too, without even intending it in the beginning, but I have the best seat in the house, so I get to hear so many wonderful stories. Yeah. Stories are important. How people have built on their passion. How very few of us had a straight line weren’t 

    LaToya “Patrice” Seawood: Oh yeah.

    Kim Allchurch Flick: Weren’t born to say, I’m gonna do this hardly anybody. And the other thing is the question about optimism gets answered with every single person, and it’s. It’s showing me, and it’s like you said before with your clients, there are a lot of people that are doing really good things. Some are below the radar, some a little bit above the radar, but that knowledge that people are forging ahead regardless 

    Is so encouraging. 

    LaToya “Patrice” Seawood: It is. And especially we know in the world when we hear a lot of negative, crazy things. It is knowing, the, the good work being done, I guess in the trenches or on the ground, that is the motivator and it’s what inspires that goodness in you to go ahead and join in and to continue to do and to look at whatever you’ve been given.

    Or worked hard for, however you wanna look at it, but to use that to generate and multiply more goodness I ha I’m truly inspired by the work of others and the stories of others as well as yourself. And it yeah, I, if I don’t even listen to the negative news anymore, I can’t I listen mainly.

    To the motivational positive real stories that are happening with real people. 

    Kim Allchurch Flick: Indeed. And I think we don’t always see it, but we’re not doing this in isolation. There’s somewhere, there’s someone else doing something that forms a concentric circle, like a Venn diagram. And so we are touching each other, even though we may not be aware of it.

    LaToya “Patrice” Seawood: We absolutely are. And that’s the whole idea of the E of ecosystems, right? And then building ecosystems. I love looking at nature for inspiration and looking at how different parts of the system feed and support each other, and that when that is done authentically. I think that’s when you see the great even greater impact.

    There’s no way I can have the impact that I do by myself. I’m just one person. And so it’s been, the people who have poured to me who have encouraged me, helped me see things that I didn’t even see in myself. It’s been the business partners who I’ve connected with and I’ve learned so much from.

    It’s been a whole bunch of people, right? Like nobody can say that they did it on their own. 

    Kim Allchurch Flick: Absolutely. And you bring it forward so beautifully. So thank you. I appreciate your time. Thank you and have a great day.

    This Episode’s Guest: LaToya “Patrice” Seawood

    Headshot of LaToya "Patrice" Seawood wearing a tan suit coat and white top. She is smiling and looking at the camera with arms crossed.

    LaToya Patrice Seawood is the Founder and Principal Consultant of Level Up Management, where she helps business owners turn vision into clarity, structure, and sustainable action. With a background in human resources, operations, organizational strategy, and workforce development, she specializes in helping leaders build the systems and infrastructure their businesses need to grow well.

    LaToya is also an MBA, business professor, speaker, and facilitator who brings a practical, people-centered approach to organizational challenges. Through Level Up Management, her work is grounded in a simple purpose: build people, strengthen businesses, and empower communities.

  • Radical Self-Care as Resistance with Heather Beiden Jacobs of Transformative Wellbeing Coaching

    Radical Self-Care as Resistance with Heather Beiden Jacobs of Transformative Wellbeing Coaching

    Heather Beiden Jacobs, a Portland-area wellbeing coach who supports organizers, nonprofit leaders, and mission-driven change makers with “radical self-care” as strategic infrastructure and inner work of resistance – joins Kim Allchurch Flick.

    Heather shares her background of childhood trauma, a severe diabetes diagnosis at age eight, years of self-destructive behavior, and a near-death hospitalization at 19 that helped shift her toward healing, sobriety, and sustained self-compassion, later reinforced by her relationship with her partner, Blaine.

    She describes widespread chronic systemic overwhelm and how burnout benefits manipulation and division, arguing self-care is necessary, mutual, and tied to meeting human needs so people can access clarity and collective action.

    Heather discusses challenges of reaching overwhelmed clients, offers a workshop for aligned organizations, and shares how to contact her via TransformativeWellbeingCoaching.com and LinkedIn.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:42 Heather Origin Story

    02:39 Diabetes Diagnosis

    05:28 ICU Turning Point

    09:10 Love and Healing Path

    14:54 Why Coaching Now

    17:47 Stress and Self Care

    21:02 Radical Self Care Framework

    24:52 Coaching Business Challenges

    28:58 Hope and Active Resistance

    33:48 How to Connect

    35:46 Dinner Guests and Wrap Up

    Kim Allchurch Fick: Hello everyone. This is Kim Allchurch Flick with the Mighty Measure Podcast. And today I am delighted to bring in a dear friend that I’ve known for over 20 years. This is Heather Beiden Jacobs. Heather is a wellbeing coach who helps mission-driven individuals, take radically good care of themselves, because in moments this demanding of our clarity and courage, self-care isn’t a luxury, it’s a strategic infrastructure.

    A lifelong activist and an eternal optimist grounded in reality. Heather supports organizers, nonprofit leaders, and purpose-driven change makers seeking balance, resilience, and renewed purpose based in the Portland metro area. Heather brings a grounded presence and a gift of metaphor that makes complex experiences easier to navigate.

    Her coaching creates a clearing where people can breathe, reflect, and flourish. Today we’re gonna talk about radical self-care, the inner work of resistance. Wow. So great to have you here. 

    Heather Beiden Jacobs: Aw, Kim. Thank you. It’s good to be here with you. 

    Kim Allchurch Fick: You know this top, this recording today is gonna resonate with previous recordings that I’ve had, where I’ve heard quotes like A strong business is a force of resistance and O, others of that nature as well.

    And I am so glad to have you talking about how to help the people work through the issues of the times. And generally we’re in 2026 and this is evergreen, but there are things that are relevant today that’ll be relevant down the road as well. So thanks again for being here, my dear friend. What has been your inspirations and your journey and challenges to this point?

    Heather Beiden Jacobs: Wow. There’s so much to unpack from that. I try and hit some of the highlights or maybe the low lights. I, looking back at, my young life, I had I grew up with a lot of trauma. There was a lot of abuse in the house. My mother struggled with substance use disorder and alcohol use disorder.

    So I got I got more than my fair share of adverse childhood experiences in my young life. And looking back, I see how critical that was in helping me as somebody who’s very, I am very sensitive. I’m very porous, and to be able to learn how to navigate that kind of energy as a young child is something that I am actually leaning on a lot today in the 2026 of just all the toxicity in all of that we are experiencing.

    And then moving through that, one of the biggest points of shifting for me was when I was diagnosed with diabetes, which is something we’ve talked about before. I, I was eight years old at the time and this was like in the seventies, so it’s very different than where we are today. And I was, I went into a coma and I spent three days in ICU.

    And so it’s, so I was diagnosed on October 15th. I celebrated on October 18th. Because that’s when I found out that I had diabetes and when I awoke the I have very vivid memory of the, the doctor coming in and he was talking over me to my parents and he said that I shouldn’t have lived. They were surprised that I survived the coma and that I had what he called, I was a brittle juvenile diabetic, so he labeled me right out of the gate.

    And that made me very angry. I did not like the term brittle because I saw myself as very tough. I was a tomboy and. I didn’t identify with brittle and he continued that. I would be dead by 40 and by that time I would be blind with an amputation and on dialysis. I didn’t know as a child how to do what that even meant.

    I was eight years old when this happened, and living in that environment, my parents had divorced at this point. And just growing up with a lot of trauma and a mother who had her own demons and challenges and really. Imparted on me this sense of unworthiness, I was undeserving of love and I was a burden that was made very clear to me through my, my life of how hard it was to be my parent.

    And so I internalized not surprising a lot of that messaging as a young child. And then as I started to get older, I like all humans. I wanted to feel like a sense of agency that I had some power over my life. And the way I viewed it was, rather than be dead by 40, I wanted to be dead by 30.

    And so I embraced all of the behaviors that were not recommended. If it was bad for you, I did it. I did it with great gusto. Looking back at like my peer group I ate more sugar, I drank more alcohol, I did more drugs, I smoked more. I was just trying to facilitate my own demise and I’m an overachiever.

    And so I was accelerate, I was excelling at it and just stuck in that space. I didn’t think I deserved better than that. It was when I was about 19 years old, was the very beginning of the shifting of my path. I had I had been sick for quite some time and reticent with not getting care and my roommate called the the ambulance on me.

    They got hauled into er and by the time I got there, I had I could barely breathe. I come to find out later, I had many strains of pneumonia in addition to being in ketoacidosis. I was in the ER and I, this the doctor came in to intubate me. He’s got a tube and he goes to jam it up my right nostril.

    And I have a very narrow passageway and I remember feeling this like warmth of blood dropping down my lip. And so I took a swing at him and was immediately put into restraints. And I remember to this day, the, it, the the fight that I had trying to breathe. Trying to hold on to this life.

    And and then I just couldn’t do it anymore. I just couldn’t do it. And I remember just like letting go. I, I don’t know how many when it was after that, but I later woke up and I see it with a, a tube down my throat. ’cause I couldn’t get it through my, my na my nose and and all these machines.

    And I was pissed. I was so angry that I woke up. I had, I thought I had achieved it. I thought I was well ahead of schedule. I thought I had, done what I had been trying to do. And yeah I remember just being so angry and I had three and a half weeks on the ventilator in ICU where I just stewed in self-hatred.

    And. Looking back, if it wasn’t for the two nurses that were there, Carol and Jeff, I remember them to this day. The compassion, the kindness, these people didn’t even know me and they treated me with such generosity of heart and spirit, and I felt I felt seen in a way that I had not.

    Outside of my aunt Sissy, my beloved, and my Nona Bella. They were the two people in my life that really saw me for who I was and didn’t think I was I was a burden. But I just I didn’t know what else to do. I had been in this way for so long and there was, this was in the East Bay of California, San Francisco Bay area.

    And it was rainy. It was spring and it was a spring rain. And that’s not very common. And I remember seeing the rain in the puddles pulling up in the parking lot outside, and I love puddles. I used to love jumping in puddles when I was young, and it was like I would’ve given anything to have been able to do that.

    And I’m like, I can’t even breathe on my own. Let alone go jump in puddles. And it was in that moment that I was like this is, I can’t, I’m not going to do this anymore. And I really I rededicated the energy towards. Focusing on being able to breathe on my own. And so I was working with respiratory therapist and within 24 hours I was out of ICU and off of the ventilator.

    And spent a few days in the hospital. They wanted me there longer, but I hated hospitals. And I went against doctor recommendations and I checked myself out. It’d be a glorious story if that was the moment that everything changed, but it’s not. I ended up going and hanging out with my friends and smoking and drinking that night.

    But something had shifted in that experience at the hospital. And then it was it was about a year later that I, I was, my dearest friend started working at a restaurant called Charlie Brown’s in the Bay Area, and I met who is now my partner and started working there. And Blaine was just like I have so much love for this guy.

    He just, he was fun and he made me feel like I deserved to be loved. And, we were friends for like over a year and a half before we even started dating. I never thought I would get married. I never thought I was gonna have the life that I am living right now. I thought I would be dead a long time ago.

    It was it was a point where I had a different way of thinking about it. Me. Perishing and having a miserable death. That was all well and good. I deserved it. Blaine didn’t, and it was the thought of him taking me to dialysis. That really, really shifted it for me. I just, I knew it would break his heart and I didn’t wanna break his heart.

    He didn’t deserve that. And so I began this journey of healing that, was full of fits and starts and fails and I, I remember the because it’s not that I didn’t know what to do, right? Like so many of us, we know what to do. I had been told a hundred times over what I needed to do.

    I just didn’t really know how to do it. How to sustain doing it, let alone why I would want to do these things. That was the beginning of me learning how to heal and to tend to me in a way that I believe all of us humans deserve with some compassion and kindness. If I look back at some of the darker days of my life, I wouldn’t believe me.

    If I met me, I’d be like, that’s just, that’s a bunch of bs. There’s no way that this is my future. I would not believe that this is the life that I’m living. And it’s been through that journey of navigating those times and how to actually change that has led me to do the work that I do in coaching.

    I, I understand the terrain. We all have different journeys and there’s a lot of overlap. We’re all human. And I have been able to take some of the things I hated about myself like my alcohol use disorder, my, all these things that I really hated about me. I see them now as blessings and gifts because I learned so much.

    By getting sober, I learned so much in the process of quitting smoking and getting healthier and doing this that I wouldn’t have gotten if I didn’t have all of those things to tend to. My life has been a, a journey of hoarding behaviors that are detrimental to the human body and spirit to a, a, a clearing and a reordering of my internal house that I.

    I know is possible. And that’s what’s so incredible, Kim, is that I am not special. I’m not, I’m human, and we are all capable of this. It’s our capacity and what we are capable of is something that I think very few people are aware of. And as a coach, that’s what I do I shine a light on the the potential, the human potential that is with.

    Within the people that I coach. And as we say, it’s like my, my confidence in their ability to thrive is greater than their doubt. And I meet everyone with the same generous spirit that helped me begin my journey looking back at those two nurses and my beloveds. So it’s been quite a journey, and now I get to do this work and help people find their own way in their own lives.

    Kim Allchurch Fick: Oh wow. It’s, I’ve heard your story before and the depth that you’re giving us now it’s so resonant because we met after all of this. We met when you were already married and it was with a pharmaceutical company focused on diabetes mostly type two. And I was drawn to that because I’d been with a company before that was boutique and small, and I loved that.

    And then it grew. It’s so big that I didn’t know people anymore, and I decided to go to this startup where you and I both had our jobs for a while and how you really resonated with me because not only did you bring to the company and the teams. A pure ability to be able to talk and discuss and the understanding of the science, but this history and this compassion for the patients that we would never meet, but knowing that there are people out there who could really be served and, we formed a, a bond over the years we were there.

    But the other thing I really recognized about you and discussions. How you really talked about activism as well, and even a desire to go run for office. Yeah. And something like that. And that’s something that I admire so much because I’m the last person who would wanna run for office. It’s I wouldn’t want my name or face on a poster.

    I wanna hide in the background, but I always felt this is somebody that I could get behind and be the backstage person for. And we’ve been friends ever since and it’s now been. 20 years, and I’m so glad that your journey to this point has been. So much of giving of yourself, but giving back to yourself as well.

    Heather Beiden Jacobs: Yeah. 

    Kim Allchurch Fick: So what is it that you see now that helps you create some solutions for other people, but what, what has been resonating and what is, and worldview is a enormous topic, but what is it that inspires you to do this coaching and what are you seeing? 

    Heather Beiden Jacobs: Yeah, thank you. What I’m hearing, seeing, and what I’m hearing is is very understandable.

    This chronic overwhelm that people are experiencing in our day-to-day lives. And it’s not a, it’s not necessarily of our own doing. A lot of this is very systemic. And then when you add the layer of this current administration on top of it they benefit from us being overwhelmed and burned out.

    We are much easier to manipulate. We are much easier to divide when we are not able to access those human qualities that are untapped in so many of us because we don’t have the, we don’t have the internal resources to be able to do that. We are stretched so thin. If we are unable to meet our needs, we can’t think about those higher needs.

    And so, so many people today were thinking about like, how do we pay our rent? How do we pay our bills? How do we afford groceries? How do we fill our car tanks? That that is going to be the highest need we can worry about until it’s mapped. Having people understand the gradients of need and to help those be net so that we can have access to what is, I believe, what this moment is calling forth, which is just like a mass awakening of our human potential.

    We are the solution. We are languishing, not of our own doing, but because the way our society and our cultures are constructed, and so helping people to understand themselves better, become better allies with themselves. So many of us, myself included, we can be our own worst critic, our worst enemy, and we’re really, really good at that.

    I am. I’m very cognizant of how common that is for the human condition and learning how to work with ourselves with some kindness some compassion for our human experience. Can help us access parts of ourselves that are just untapped because they’re just, we don’t have the the capacity to do it right now.

    So what I do as a coach is I help people, have greater clarity and to set a course. And then I help them with finding their own way because all of us have it within us. It’s a part of our human design. We have it within us. It’s just a matter of being able to access it. And so that’s the work I get to do and I love it.

    Kim Allchurch Fick: And this reminds me of a conversation I had with some friends about, constant stress and some of it’s low grade stress and even though it’s acute, but the low grade meaning the consistent stress of the groceries and trying to get our work done while other things are happening, and even a headline can throw us off a bit.

    And we were also talking about privilege. And right now I’m privileged that I’m probably not gonna be picked off the street by somebody because of the way I look and. Yet. I also am in a position where I hire a lot of contractors and I have chosen to hire contractors of color on many occasions, movers, landscapers plumbers, all sorts of people.

    And I find that in additional low grade stress is if they don’t answer a text in 24 hours, I wonder if they’re gone. Yeah. It’s not that I would get mad that they’re not responding. It’s like, were they taken? And we were talking about that as being some of these things about the unknown and an imagination that can go rather wild.

    And all of these people have been here, they’re licensed, funded, insured, register, all of the things, and yet. Even in a neighborhood where I lived, a neighbor texted us one time and said, there’s an unmarked truck in our neighborhood and we’re concerned that, 

    We’re concerned about the identity of this.

    So when you’re talking about all these different stressors, there are so many layers. There’s the big headland ones, which are distant, yet acute, and then there’s our daily life ones and. I wondered if you could also address this overused, couple of words, self-care and how you frame it. Because I think you frame it in a way that is so much more important than, yeah, taking a break to go to a spa, that kind of thing doesn’t really help much.

    But how, for people who are doing the work, there’s this saying about the two people who were cutting trees and it’s about productivity, and two people were cutting trees and one just kept going, just hacking away and hacking away. The other one took a break, and in the end, the one who took a break ended up cutting more trees, and the question was, why?

    And he said, well, during my break I fed myself and I sharpened my ax. So I was wondering if you could speak to self-care and how you look at it with your coaching and how does it keep us focused and going and fueled enough to feel like we can do what we need to do and whatever people are doing.

    And this is non-partisan and yet for some people it might be. So I’m gonna leave it non-partisan, but we’ll. Many of us are either gonna hide from something that’s so scary or we want to contribute to something to make change. 

    Heather Beiden Jacobs: And all of that is very human of us to want that. It’s understandable why we wanna hide and it’s understandable of why we wanna rise up.

    It’s, it makes sense. And when looking at the, the marketing tool of self-care and how, it’s it’s just like a catchall for all. I have people in my life. They’re like, yeah, I had self-care. I had two glasses of wine last night. And so I understand and I appreciate the question and I think that so just laying like the groundwork for this is just like.

    Looking at our human evolution and just like what we are designed for when it comes to stress and when we look at like our ancestors, w we were, we are designed for acute episodic physical stress. The saber tooth tiger would come in, we would run away, and then we would go sleep under a tree and have some berries for a few days.

    We would be able to replenish ourself from that stress. The differences in the world that we’re living in today is that it’s chronic stress and it’s a psychosocial stress. It’s not physical stress often. Yes, there’s that too, but it’s a psychosocial experience and that stress level, and it’s chronic.

    We don’t get, many of us, we don’t get a break from it. And if we do take a break from it, we feel like we’re not doing enough. How dare I do something for my wellbeing right now? When there’s so much that’s happening, and that’s a fallacy, we cannot sustain the movements that we are in if we are not taking care of ourselves.

    And understanding also that self-care is not separate. Self flourishing is mutual and self care is taking care of each other as well. Think about like when you do something for somebody, how do you, we feel really good about that. And that kind of internal reward system is inherent to our humanity.

    And so it’s working with each other to take care of ourselves and our world. And it’s a nourishing of our needs and really, in many ways, getting out of our own way because we can we can complicate things. We get stuck in our storylines and we can lose sight of the opportunity that we are in as a species, not just in this, these United States.

    This is a global phenomenon that is happening right now, and we are in a threshold state. This is a bardo. This is an InBetween right now. And what has been is no longer what we’ve all known you and I grew up with is just, it’s not here anymore. It’s been demo demolished. Literally demolished.

    The people’s house has been demolished by this current administration. And we have an opportunity. Now, what do we do in this in between? To be more intentional with what we create after. Do we perpetuate the systems of oppression that have led to this moment, or do we do this differently? And so at this time, what is most important is resourcing ourselves.

    Resourcing each other. And healing ourselves in this planet. That is what we are designed to do as humans. We are designed to work in conjunction with this glorious planet that is a single ecosystem. It has what it needs when we work with it, not against it, and not against each other. 

    Kim Allchurch Fick: Oh, amen. Thank you.

    And that reminds me of Robin Dwa Kim’s books where she talks about reciprocity, not extraction and being able to know that we can live on the planet and the planet can live with us, and there’s balance if we treat it right. My next question is it is entrepreneurship and being service providers can sometimes.

    Be hard to market. We are often unseen and or for just a of a few people, but there’s a lot of competition out there as well. What are some obstacles and challenges for you in this space? 

    Heather Beiden Jacobs: Thank you for that. Part of the challenges, you know, is people knowing who I am and what I do and feeling.

    That I’m somebody to have a conversation with, that I can actually hold the space for their humanity. And like thinking like I, I started like mentoring like 25 years ago, people with diabetes. I was one of the reps that was actually meeting with the patients. And that is part of what helped me in my own healing process was wanting to be a good example.

    So I’ve been doing this work. Then with coaching, it’s been 25 years that I have been embracing this this ability, which has, I think always been within me. But really be more intentional with how I use it instead of just giving it to people like my, my mother and people who I honestly, I don’t think.

    Benefited or deserved what I was giving. And to be much more clear of where I’m using my gift. And I do think my coaching is a gift and my calling. And so right now it’s having people who are overwhelmed and burned out to even think that they have the space. To sit down and have a conversation with me.

    It feels like it’s a nicety. It’s not a, it’s not a necessity. And I understand that framework. And yet I also know that that is not going to, often, does not lead to what we’re wanting to and we can grow towards. And that there needs to, many of us need to shift. I’ve been coaching and working in this field for a very long time, but really pivoting to working in with activists and purpose-driven people and the people who are doing the work that I wanna support.

    And that’s like Timothy Snyder talks about, is having the courage to bring what we do best to the movement spaces. I’m not somebody that’s like really meant to be doing like organizational work, it’s just that’s not my strong suit. What my strong suit is, is helping people who do that work be able to be better resourced within themselves so that they can bring more of themselves to be more effective and to continue to do this work.

    This is a marathon, this is not a sprint, and we have a sprinting mentality and so helping people. Slow down, take some breaths and be able to meet this moment is it’s, I get it. I understand why people don’t feel like they have time. And I also find that people who work with me realize that the time is well, well served and it helps them.

    Kim Allchurch Fick: And I’m thinking about all the people that. Could probably benefit and don’t even realize it yet, but people who are already in office, people who are running for office, people who are in nonprofits, who are striving when budgets have been cut. People who are out there, activists people like me who still would like to go in, in the streets during a rally, and yet knowing that in some places we might be labeled as terrorists.

    It’s gotten to that point in the where do we keep going and where do we step back and say, okay, how can we help others do this? But with that, I’d love your quote. Have the courage to do what we do best for the movement spaces. And that’s a good way to frame it, because I hadn’t really.

    Considered it in that way, but I’ve always considered myself to be the backstage player. I will help people build the stage, I will help ’em their, with their lines, things of that nature. And that work is also really relevant because I really admire the people who want their faces out front. And we need those people too.

    So with all of this, what makes you optimistic? 

    Heather Beiden Jacobs: Oh wow. Our incredible human capacity for for resilience for compassion, for being able to

    just, ’cause when I talk about our human potential, it’s like, oh well we have the potential to do such harm. We also have the potential to do so much good for ourselves and each other. And it’s what are we trying to do? And I think when we are, as so many of us are right, we are in our lower brains because we, that is what is gonna benefit the current powers that be is us in a reactive state.

    What we desperately need is a human response to this moment. We need to be able to have the clarity of being more intentional, and we do that by knowing what our needs are, what are not met what of my needs are, am I not able to even get to, and how can I. Make sense of this when so much of our world right now is it’s bombarding us.

    It’s like gorilla warfare. We’re constantly being inundated with these messages of just fear and division and, catastrophe. That it’s going to make us very understandably, it’s gonna trigger our amygdalas and we’re gonna be in fight, flight, and freeze. As our modus operandi, and we are capable of so much more than that.

    And our frontal, no, our prefrontal cortex, that is what humans can bring and it’s being able to access that. I believe that that is helpful. And so one of the things that I’m doing right now is I have a workshop that I do. Called taking radically good care of ourselves is active resistance.

    It’s a two hour workshop. And I am, yes, I wanna be able to pay my bills. Yes, I wanna be able to do these things, but right now I want to also know that I have done everything I possibly can to meet this moment. And so I have I’m offering it to organizations. Whose missions I align with, they’re going to, I don’t think that people of very different political viewpoints would want to necessarily work with me.

    Not that, and I wouldn’t, I am, I get to be intentional with who I help and how I help. So I have it’s on my website for organizations that they think that their team could benefit from a, a space to really unpack. See what’s going on for them as individuals and as teams so that they can better navigate this time that we’re in.

    I would love to do it for Merkley’s campaign. I have an offer out to Janelle Bynum’s campaign. And I believe that, when we can access our greater humanity that we are, we’re, we are not only going to meet this moment, we’re going to show ourselves what we are capable of as a species.

    And this is what this moment is calling for us to do. What is, what has been? We don’t have to continue. We can do this differently. And to do that we need to be able to think collectively. 

    Kim Allchurch Fick: And that makes me optimistic, and I think you’re here on this podcast and I’m so delighted and having listened to other people’s stories, I think another thing that makes me optimistic is there’s so many people out there doing wonderful things and sometimes.

    It’s this collective, it’s like a collective underground of people we haven’t seen, but they’re in their space doing their thing and knowing that there’s so many people who are doing this. And then another thing that, and my heart breaks for some of these people, but the, the people’s particularly who are out there publicly who are getting threats, who are.

    Have had things happen that are scaring their families and yet they keep speaking and they keep going and you’re there to help them through that as well. That makes me optimistic. And Jane Goodall was in Portland area. She was in Salem last year shortly before she passed away. And one of the things she said among all the beautiful things about what she noticed in nature, she said regimes end.

    And there’s like this collective gasp sigh from the audience. It’s like, okay, we can take that and say, okay, how and how soon and how do things change it? It’s up to us. It’s up to speaking out. So thank you for giving people the strength to do that a lot is in the show notes. How can people reach you and if you wouldn’t mind saying what your website is, but also how can people reach you and what more would you like to add?

    Heather Beiden Jacobs: Thank you. So my website is TransformativeWellbeingCoaching.com. And then I have my LinkedIn profile. I have an aversion to social media. I boycotting meta. That’s one of the many things that I am embracing doing. So you’re not gonna find me on social media very much, but I do have a presence on LinkedIn.

    I offer a, a free introductory session. A half hour to just see if we’re a good fit, because I’m not gonna be a great coach for everybody. There are a lot of other coaches that are phenomenal that are out there, and I know many of them. So I invite people to to meet with me and to see if there’s a synergy and to to begin or continue the journey that they’re already on.

    And I also wanna just. Reflect on what you shared. There are so many people doing so much good right now, and there is such a big upwelling that is happening and that we don’t hear about it because of what bleeds leads, and to be able to shine a light on it like you did. Thank you for that because we need to know that we are not alone, that we’re incredible, and we’re just, we are the majority and we are going to.

    We’re going to find our way forward. I believe in us wholeheartedly. 

    Kim Allchurch Fick: That is a beautiful thing to say. Oh, thank you so very, very much. Thank you for being there. Thank you for offering people a chance to get to know you and know if it’s a good fit. I believe in that as well. It mighty measure. I can’t say I can do X, Y, Z for a company unless, and people, unless I understand where they’re coming from, because there’s so many variables in individualities.

    So finding the fit is where the magic is as well. And I know you bring a lot of magic. So the last question is, if you could have dinner with anyone living or deceased up to three other people, so you have a table of four, who would it be and who would they be and why? 

    Heather Beiden Jacobs: Oh. So hard to narrow it down. I, I would, so my getting sober and working and doing all that work, Buddhism has been a something that has really helped me through this journey and his holiness of Dalai Lama, who I’ve had the honor of seeing multiple times.

    His way of presenting the dharma really helped me metabolize some of the critical teachings that make sense for me. And that, plus he’s just, he’s delightful. He’s got an incredible sense of humor. And I would give anything to have him and sit at a table with him. That would be absolutely yes.

    And then I would love, I, so Bell Hooks is one that I just, I have such a reverence for. She found a way to really merge together. Love and activism and just her way of intersectionality and her capacity to hold the frustration of living as a woman of color, and LGBT community, just like all that she navigated and then to find love as the the salve.

    I find so much wisdom from watching and reading her her works and just her own journey. I would love to have bell hooks at my table. And then my last right now it would be my beloved Aunt Sissy who we lost about it’ll be four years this this November. She was, she was the one that got me right outta the gate, and she had unconditional positive regard for me my entire life.

    She she’s, she, without her, I would not still be here today. And I miss her deeply. I am so grateful to have been able to be with her in hospice and to navigate her journey at its conclusion and what a gift it was to have been there. And to have, she was, she traveled the world. She went to like 63 countries and just unlike, as a bartender, she didn’t, she did things so scrappy and was just so loved and adored by people all over the world.

    And she’s one of my most, most favorite humans. So I, any chance to have her in my presence, I would give anything for. 

    Kim Allchurch Fick: What a beautiful, beautiful thing. And I was also thinking when you were and I are together we talk about some heavy topics, but we laugh a lot. And when you mentioned the Dalai Lama, I remember the Dalai Lama, Desmond Tutu and the Pope had been together and it was on some, some news program.

    They were laughing. I remember just Desmond Tutu talking about some heavy things and laughing at the right times about the right things. And the Dalai Lama was in Portland years ago, long before COVID and hearing him giggle about something and the previous Pope, and I think the one now too, that it’s a beautiful thing and that’s what you bring as well.

    You very in depth. You know how to talk about some really deep issues and also bring laughter to the forefront, and you’re one of the people that makes me optimistic. 

    Thank you, Kim. 

    Heather Beiden Jacobs: It’s mutual. Thank 

    Kim Allchurch Fick: you, my dear friend. So everyone thank you for being here. This is Kim Allchurch Flick, signing off with the Mighty Measure Podcast, and I’m at TheMightyMeasure.com.

    Thank you so much for listening to Heather Beiden Jacobs a beautiful soul in our world. 

    Heather Beiden Jacobs: Take care. 

    Kim Allchurch Fick: Have a good day. Bye. 

    This Episode’s Guest: Heather Beiden Jacobs

    Headshot of Heather Beiden Jacobs. Heather is smiling and looking at the camera wearing a dark top and a bright blue scarf.

    Heather Jacobs is a wellbeing coach who helps mission‑driven individuals take radically good care of themselves — because in a moment this demanding of our clarity and courage, self‑care isn’t a luxury, it’s strategic infrastructure.

    A lifelong activist and an eternal optimist grounded in reality, she supports organizers, nonprofit leaders, and purpose‑driven change agents seeking balance, resilience, and renewed purpose.

    Based in the Portland metro area, Heather brings a grounded presence and a gift for metaphor that makes complex experiences easier to navigate. Her coaching creates a clearing where people can breathe, reflect, and flourish.

  • Strengthening Portland’s Socioeconomic Fabric: Strategy, and Community with Anja Taylor of Kinesis

    Strengthening Portland’s Socioeconomic Fabric: Strategy, and Community with Anja Taylor of Kinesis

    Anja Taylor, president of Kinesis, joins Kim Allchurch Flick for a discussion about her journey from international studies and work in Berlin to focusing on local community impact through owner-operated businesses. Taylor explains Kinesis’s long-term approach to helping companies thrive through strategy, creativity, leadership development, employee engagement, and relationship-based marketing, often partnering with clients for years and building peer networks to reduce owner isolation. She critiques an overemphasis on optimization and “growth for growth’s sake,” describing strategy as a theory of winning tested through assumptions and experiments anchored by mission, values, and vision. The conversation covers Portland’s fragmented efforts, the role of local businesses in community resilience, lessons from and beyond B Corp certification, and optimism drawn from values-driven leaders and initiatives like Albina Vision Trust. 

    Listen Now

    Time Stamps

    00:00 Welcome and Intro

    00:54 Anja Journey and Purpose

    03:00 Local Business Fabric

    05:02 How Kinesis Helps Owners

    07:39 Long Term Partnership Model

    10:35 Community Building for Owners

    13:45 Beyond Optimization to Purpose

    16:11 Strategy as a Theory

    18:54 Winning in Uncertainty

    19:40 Businesses as Community Anchors

    21:02 Purpose And Mastery

    21:44 Beyond B Corp Labels

    22:54 Building Local Fabric

    23:56 Business As Partner

    25:18 Inclusive Community Shift

    27:49 Innovation From Within

    30:07 Breaking Silos Together

    33:02 Challenges And Vision

    34:37 Albina Vision Example

    36:39 What Makes Us Optimistic

    39:02 Connect And Get Involved

    40:07 Dinner Guest Reflections

    41:53 Closing Thanks And Farewell

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick with the Mighty Measure Podcast and I’m delighted to be here with Anja Taylor as president of Kinesis. Anja Taylor combines her leadership and operational experience with her passion for building thriving teams and businesses. Since joining Kinesis as director of Operations in 2017, Anja has played a role, a pivotal role in shaping the company’s approach to growth and collaboration.

    Anja is a natural galvanizer, that’s a word that I really love. Her passion for building strong cultures that foster employee engagement, fueling small business success, makes her an engaging speaker and trusted advisor to many business owners. Today we’re gonna talk about Kinesis local business and the importance of socioeconomic fabric an you welcome.

    Anja Taylor: Yeah. Thank you so much, Kim. I’m very excited to be here. 

    Kim Allchurch Flick: Oh, I’m excited as well. What has been your journey and the inspirations that have led you to this point? 

    Anja Taylor: Yeah, it’s, that’s such a good question. I love that. A lot of times I feel like our journeys only make sense in retrospect. We don’t necessarily set out on a path that, has us end up where we are in this current moment.

    So that’s very much true for me. I came to the United States as an undergrad student in, oh, the late nineties. I was at Portland State. I got a bachelor’s in communication and then went on to get my master’s in international Policy studies. At the Monterey Institute of International Studies and I was really motivated by wanting to contribute to making the world a better place.

    And so I went from a very broad global perspective and studied that and was really motivated on that level. Worked in that field a little bit. After my master’s, I moved to Berlin and worked at the US Embassy there, but ultimately came back to Portland. And had my kids here. So that focus shifted a lot more into the local and community level and even the interpersonal level from that global perspective.

    But there’s a lot of skills that I still. Used today that are acquired during those times. And I am very fortunate that I have this global perspective and a little bit more broader input, I think, into my work today. So I very much benefit from that, and I still wanna make the world a better place. I think my aspirations are the same.

    I’m also much more of a realist these days. So for me, the question is really where can I have impact? And the number one. For me is really on a personal level. I think that’s why I am so passionate about employee engagement, about the interpersonal things. I recently got certified as a coach. I got a certification as a coach.

    And I am not that. I use that a lot. I use it in my work at Kinesis working with business owners. It’s just more of a skill building for me, but it’s really my motivation to help people get better at whatever they want to do. And I truly believe that for us at this juncture where we are strengthening local communities.

    Through local businesses is a really important part of getting into the next economy, whatever shape that might be, but really moving away from just looking at corporations or so entrepreneurs as viable options. This whole idea about building up a business, scaling it, and then selling it and that gets celebrated is something that’s very foreign to me.

    I really believe that businesses are part of. Like you said in the introduction, like the socioeconomic fabric. So I want to contribute to that and I wanna make my community better through that.

    Kim Allchurch Flick: That’s so exciting to hear about. And I concur with you that some people are very content having a successful business and not scaling. ’cause there’s so much pressure and angst that can come with that as well. And I know that Oregon. Has, there’s something from Oregon Statistics that. Consumer goods are the engine of Oregon, and a lot of those consumer goods are small companies, and it’s the collective aspect.

    So the stronger those companies are, the better. Another thing I discovered in your opening is that we actually have some things in common. I’m also a PSU grad. I lived overseas, born in the us, but I lived overseas and I really see business even though they’re local, so many businesses still have overseas.

    Tentacles, overseas aspects for consumer goods often are manufacturing. There’s imports for supply, so that, but beyond that, there are other things as well. So it’s really great to talk to you. Mike. I graduated PSU with a Master’s of International Management, which no longer exists. Good.

    Now it’s in, now it’s an MBI, but it’s good to have this discussion about local can be global as well. There, there are touch points that matter. So what is your view of the community that you’re in and how does Kinesis serve problem solve? What are you learning from local? 

    Anja Taylor: Yeah, thank you. At Kinesis, we really focus on owner operated businesses, anywhere from a couple million dollars in revenue to like lower mid market companies, and we help the owners.

    Grow their businesses and that can mean many different ways. That doesn’t necessarily mean revenue growth or like scaling in which we typically understand that to be. It can be, I want my leadership team to function better. It can be I want my employees to have career paths so that they can actually thrive here.

    I want build a thriving company, and for me, that means that my employees are fulfilled here. Not only. In their economic needs, but also in their needs to grow and their needs to learn new things. Purpose, mastery, all those types of things are really important for, yeah, for the business owners that we work with.

    So at Kinesis, we do that work in many different ways. We’re first and foremost coming from a perspective of strategy and creativity. We help owners galvanize that. We help them identify where are we remarkable and. Amplifying that to their communities. So then with that we need to make sure that that’s true.

    Whatever we are saying is remarkable about them. So we help them shore that up, manifest that within their employees within their structures. I always think it’s three things. It’s the processes, it’s the tools you build, and then it’s the people part. And often the people part is.

    What people are struggling most with, what leaders are struggling most with, because it’s something that’s very un intangible. And so helping them, seeing the opportunities there, helping them craft better policies, helping them become better leaders, all of that as part of what we do, as well as marketing and the sense of, not digital marketing, but human to human marketing.

    So we’re helping companies build better connections, better networks, better referral partners. Talking to them about how can you bring something to your market that your customers see as valuable that nobody else does, and that is truly authentic to who you are. So those are really interesting conversations that come about because we’re tapping into.

    What the owner is passionate about, what they’re good at, what the company already has as strengths, and we helping them amplify that and we helping them building that into a system that really creates a flywheel and helps them grow. Now this is a process that takes two or three years. So we are long term horizon company and for the right client.

    It’s a magical relationship. We bring a lot of fun and creativity to our work, so they are excited to meet with us. We usually meet with them every week or every two weeks. So we get really close relationships with these owners and these leadership teams, and often end up on their org charts as a strategic partner.

    And that’s where we like to be. Often these engagements are six to seven years or even longer. So we have very, very strong longevity with our clients and they’re very proud of that and become really enmeshed in their business through the work that we do. And that’s very gratifying for us. 

    Kim Allchurch Flick: I think it’s beautiful as well, the long term.

    It’s almost like a family relationship in the business sense that becoming a part Absolutely. Of that and not a cold type of consultant who comes in and looks at the charts and gives off a checklist and leaves and comes back. This is really 

    Anja Taylor: not at all 

    Kim Allchurch Flick: touch point. 

    Anja Taylor: We are. We are sitting in it with them and I think that’s the value that we provide.

    And usually people don’t buy that initially from us. But they really appreciate just us holding the space. Yeah. That every week they come. To our meeting, and that’s the place where they can think higher level. That’s the place where they can have honest conversations. That’s the place where there’s a thought partner that truly understands their business, but still has a lot of outside perspective and helps them crystallize, galvanize ideas, figure out, okay, let’s try this.

    We are big on, running experiments, so to speak. So really taking some bets, having some business innovation that we wanna act upon without. Risking too much. So we have a lot of experience because we work with so many clients on what works, what doesn’t work, what might we try here, what is a small experiment that we can draft that will give us something to learn from, but doesn’t take a lot of resources.

    So all of those things are incredibly, yeah. Fruitful in the relationship and our clients really appreciate our perspective. And then we also, we get down into the work with ’em. We have a team that then helps to, create, maybe it’s a job descriptions or recruiting program or it’s a leadership offsite that we facilitate, right?

    Whatever it might be, whatever the need is. We also do that work when we sit. In that with them. And we come to their companies and we roll out things and we help their employees get through it. So we are very, very much on the pulse of what’s going on, and I think that that is something that a lot of smaller businesses.

    In this kind of revenue range from, I don’t know, 3 million to maybe up to a hundred million, don’t really have, but when they experience it, they really appreciate it and they are willing to put resources, time, energy, money behind that because it’s so valuable to them. Because often they feel very isolated.

    And so I think for me. This is part of our community building. We do events for our clients. We bring them together. We introduce people to each other. We really wanna build a network where they can rely on their peers, on other business owners. I think a lot of times when you’re an entrepreneur, when you run a small business, it feels very isolating and it feels very much like you have a bunch of problems or challenges or things you need to do that you know other people have too.

    But you don’t even have. The opportunity to reach out in a, in an organized manner. You often don’t even know who to talk to. Sometimes our clients have like peer networks. But not on a regular basis where you can really choose, do something and look at something from different perspectives and really sit down and continuously work on something.

    And I think in this time where we have so much change and so much uncertainty and so many things that are constantly thrown at us, where we need to be nimble and react and position ourselves and our companies in a way that is, is. Yeah. Not just successful, but it’s also adaptive, right? It’s this mix between responding to what’s incoming, but also being firm in our values and our vision and our strategy to some extent, to really know what to say no to, what to act upon, where to pivot, where not to pivot.

    All of these things and a lot of times we don’t know, as business owners, we just have hunches, we have ideas, and we really need somebody to help us figure out what am I gonna do with this? Is this wild hair or is this something that we can try out over here and what would that look like?

    Kim Allchurch Flick: I love this and things I’m hearing from you, purpose, mastery and galvanizing, remarkable, and you have so many action words, Kinesis, action word, but I’m also thinking that these are dynamic entities. That the companies are really something and people often go to work and are so embroiled in operations.

    And there’s so much work to do, and yet it’s so important to step back and realize the reasons why. And you have to focus on the good. But there’s also some other quotes that have come out of this podcast, like good business, strong business is a form of resistance, but also rest is a form of resistance.

    And it’s almost like what you’re giving people is a way to step back from the day-to-day operations to yeah, see how they function. Into the purpose, the process, the people, the human marketing network, all of that, and take a breath. To remind themselves of the bigger picture and why, which could be a form of resistance that also brings forward better work and better productivity and better joy in actually being though.

    ’cause work can be hard. 

    Anja Taylor: Yes. 

    Kim Allchurch Flick: But when you know why and everybody’s seeing the why. Seeing responses to it that can be super galvanizing to use one of your words. 

    Anja Taylor: Yeah. You are so right. I think especially in the last 15, 20 years. The pervading knowledge about what it means to run a good business has been in the form of optimizing.

    You’re taking what you have and you’re making incremental improvements and you just chip away at it. And I think a lot of people who lead businesses now are focusing on only that. Optimizing, optimizing, optimizing. How do I make this better? How do I create a process around this? How do I gain efficiencies?

    What’s like productivity? All of that becomes. The benchmark, the goal that everything is serving, and I think that is really, really dangerous. We see this in the realm of strategy. A lot of business owners think they have a strategy, and when we talk to them about their strategy is essentially a plan they have.

    Well, I have my yearly plan and here the activities that I’m doing. And when we ask the why question, why are you doing this? Well, because we want to grow. We wanna grow to this number. Okay. That’s interesting. Why? Why do you wanna grow to that number? Silence, right? It’s usually I don’t know, like I’m, I just wanna get bigger because bigger is better.

    Like that idea. And I know you, you mentioned this before, I think now we’re seeing people who are more aware and saying, I don’t necessarily want to grow. There’s often. It’s like this panacea of everything and thinking that, if we just get over the hump and over the hump, right?

    This kind of culture where we constantly are thriving towards the next thing and the next thing and the next thing, and we’re optimizing our way there, we lose sight of the overall picture. And so what we do is pulling people out of that on a regular basis. To provide them the overall view, to your point, what is our purpose here?

    What are we really trying to do? So I think that is a very fundamental question that get ans that gets answered in your mission, that gets answered in your values, and that also gets answered in the vision, like the vision of the painted picture. Where do you wanna take this? Where is this gonna be in five years?

    In a way that’s not only satisfactory to you as the owner, but also. To your employees and to the community as a whole, what is the impact you’re making? So I think those questions are just so important. And we don’t need to spend endless hours on that, but we need to really articulate it and we need to touch base with that once in a while to see is this still where we want to go?

    And the other part I would say that people often get wrong about strategy, that’s not a plan strategy is your theory of how are we getting there? Your theory of how are we going to realize our vision now? It’s a theory. It’s not, oh, we are gonna get better by 10% at what we are already doing. No.

    It’s something where you take a bet on your market, on your customers, maybe on your employees, maybe on making the world a better place. And you’re saying, this is the idea that we have. Here’s the theory. If this is our theory for winning at this thing that we wanna win at, and that can be whatever it might be that’s in your vision, and that is really lies with the owner of what they wanna accomplish, the legacy they wanna leave.

    And so that theory becomes something that you need to figure out how to make real and how to prove or disprove. So with that, you wanna have certain assumptions. About yourself, about your capabilities, about your employees, about the market, all of those things. And then you test those assumptions and that then gives you action items and gives you a plan to work from every year.

    But that plan is a function of that theory of winning. That is a hypothesis. So I think I find that incredibly fascinating because it gets into the realm of aspiration and unknowing and is not in optimization and. Incremental improvements here and there that you know, get us 10% better because of that.

    We gonna grow by, I don’t know, 15%. And that’s gonna be exciting to no one because there is no bigger why behind it. And that’s what we need. I think we need more of that. And I think once you have that work, and you said this already, work can be hard, but it’s still fun because you are going after something that you truly believe in, that you truly wanna accomplish.

    That you think is gonna change something, might be changing something for you. It might be changing something for your employees, but you really wanna ask yourself the question, what is gonna be different after we’ve accomplished this? Because if it’s just more of the same, then why are we doing it?

    Kim Allchurch Flick: Absolutely. You said strategy is the theory of how are we going to get there, and then aspiration and unknowing, and I think sometimes some of the best three words are. I don’t know. I’m sure Gonna try and find out and, yeah, because that opens up so much possibility. And it also goes back to that being dynamic and the forward motion of things.

    Yes. Yes. And the future is unknown. It 

    Anja Taylor: always is, right? Yes. But I think we’ve forgotten that. We’ve forgotten that because in so many ways for years we could look back. At what used to work, right? Best practices are an example of that. We use vec. We used to look back, figured out, okay, this is what people did.

    This is what companies did, this is how it worked. If I follow these same principles, I have a very good probability of what I’m doing right now is gonna get the same results that works in a stable environment, but we are not in a stable environment anymore. So this the strategy, this theory of how are we gonna get there, becomes even more important because we need something that we can anchor on no matter what the environment is.

    Is throwing at us. And I think, coming back to this idea about communities and businesses being part of the community, I think that’s really important for us as a community to have as well. Especially when I think about Portland and the community we’re in here, what is our strategy? What is our theory of winning?

    What do we wanna win at? What does this gonna look like? And then businesses, I really believe this, these local businesses, not the big corporations. But the businesses that get their employees from our communities that sell into our communities or that have vendors here or that yeah, use resources here.

    And that’s pretty much everybody who is here. They are part of that fabric and they’re gonna be part of lifting us up out of the situation that we’re currently in and really. Have the symbiosis with the community business have a lot of responsibility, and I think that’s why this B Corp movement was so important because it really tied us back to that there’s externalities to business that the businesses need to be accountable for, and we need to minimize the negative externalities and maximize the positive externalities.

    We are not just a place that is transactional, where people get a paycheck and we sell something. We are relational. We are embedded in the social fabric of our communities. People are working not just for a paycheck, but they’re working. We know this from research, right? They’re working to be part of a bigger purpose.

    They’re working to be part of a bigger goal to accomplish something together with others. That’s a very innate human. Desire to do that. People are using work to gain mastery over something. They want to perfect their craft, they wanna be good at something. They wanna learn, they wanna grow. I really believe that the majority of people want that, and they wanna be in an environment where that gets nurtured and not squashed.

    And they also have a really. I think valid expectation at those companies that they’re taking care of them as humans in that sense and not just see them as cogs in the wheel and workers. So I think in that sense, B Corp was really important to establish that and have.

    That legalized like the responsibilities that we have as businesses to our communities, to the environment, to, to everything around us. But I think at the same time I think we got a little bit too. Focused on what are the certifications, how are we doing that? Again, it’s like the optimizing we’re getting into this optimizing framework.

    So for us, we’ve been at B Corp for a long time and we chose not to renew because we really felt it wasn’t worth our effort and resources to, to go through this. Optimization process again and again every two years, I wanna be part of bringing a community together to reach out to people beyond B Corp certifications, to reach out to people beyond.

    You know this group that is already pretty solidified and is doing certain things, I wanna understand what do other local businesses do? I know that there’s a lot of businesses there here in Portland who want to be part of the community, who really value our city, who value Oregon, who value the employees, who value everything that’s around them and wanna be part of that.

    And I think that is the future of the economy at large, these localized. Socioeconomic fabrics. And for me it’s really a fabric because it’s a mesh of very different interests of different entities. So you have business, you have community organizations, you have nonprofits, you have faith organizations, you have all kinds of different people with different ideas that come together.

    And what we’re missing right now I think is like, what are we trying to work towards together? Yes, we wanna be in a better place. We wanna not have to struggle so hard. In terms of funding, in terms of resources that are there, but what does that look like? What are we trying to be? Who are we trying to attract?

    Who are we trying to benefit? All of those questions. I think once we have something like that, it’s much easier for us to come together under that umbrella and say, what can we do? What are the trade-offs that we’re willing to make? That’s another really important part of strategy. Where do we.

    Maybe let something go, but we’re gonna focus on this other thing. I think all of those things are really important conversations that we need to have, and I am a little discouraged sometimes by especially the view on the business community in the city where it’s seen as the enemy or it’s seen as something that is.

    Only extractive, which I think is really coming from a perspective of bigger corporations and especially what we’re seeing right now with the whole economy around AI and all of those things that feels very violating and very extractive to all of us. And so drawing these lines between different types of businesses and really seeing an understanding how businesses are part of our local.

    Fabric and we need to nurture that. They have responsibilities towards us, but also we need to nurture business and help them do the best job they can so they can hold up their end of the bargain and provide. Mostly, the support that, is it financial? Is it, in terms of jobs or is it any type of other community support that they’re very well equipped to give back?

    And so it’s a back and forth and I think that’s a really important conversation that we need to have. 

    Kim Allchurch Flick: I love everything that you’re bringing up too. And it’s been an evolution in a way. I see evolution in funding. From venture capital to angels that used to, so many companies felt left out of that and in even seed money to where now there are more impact investors or investors that are interested in supporting mission-driven companies.

    And it’s starting to evolve. And the other thing is the B Corp community and the B locals, in my opinion, looking back, having been in them for over a decade, is there was some. I won’t say exclusion as much as, but only inclusion for B Corps companies and now through time and part of it being COVID and learning.

    What does community mean? What does support mean? Yeah, what does collaboration mean? That the B local PDX just change their name to on purpose, Oregon, expanding out of the name, creating something that’s very mission driven. What are we doing on purpose? What does on purpose mean? Bringing in members that are.

    Nonprofits that are not B Corps that may be certified in other things. And in my work, it’s also evolved where I wanna meet a company where they are, help them really bring out their mission, vision, and values, and focus on that. And then be able to choose what is the best fit. Is it to certify or not?

    Is it, what does it mean, but how to be the best? Connecting, evolving dynamic entity that can be, that’s building this fabric that you’re talking about. That’s the one of the threads that can be like, something’s only as strong as their weakest thread. So helping that collective I think is a great end goal no matter how a company might go there.

    But to be able to see it, but also see the importance of proof sources that because we’re still in an era where making a claim. Is not great to do without some proof source that creates that, that creates the I’m trying to think of the word, but confidence. 

    And because we still have some companies that have claims that are not, so these things we’re talking about and whether it’s certifying or not, but at least talking about.

    Making impacts, talking about mission, vision, values and having some documentation about that to share because it also brings in stronger partnerships. Yeah. That people are connecting together because of that. And I see that in like consumer goods, finding packaging companies that have. A mission and a vision, but they’re also innovating.

    Yep. And I really think what you’re talking about is creating more innovation and there’s a book out there by Louis Gump called The Inside Innovator that’s about employees and how to have an entrepreneurial, innovative spirit within a company’s also, yeah, a major gift. 

    Anja Taylor: Absolutely. Yeah. We know from research that innovation can come from the innovation department or from the visionary leader, but often, more often than not, it is dispersed in the organization because if you’re close to the work, you see things and you can innovate on that.

    And that’s where the power is. And that’s often where companies that they can harness that and create. A mindset around it. Create incentives around it, motivate people, or people are intrinsically motivated because they see this is being rewarded. Then you see much more innovation. And I think to your point, I think this is so important.

    And again, this is a muscle that has really much. Atrophied at this point. We are not really good innovators anymore. And I think especially as businesses, especially as small businesses, we need to become better at innovating. We need to take some risks. We need to understand that what used to work five years ago or 10 years ago doesn’t work anymore.

    And what is the other thing that we’re doing? What I really love about on purpose and this rebrand and everything that’s happening there is that it invites a broader conversation. I think it’s really important that we bring people together. Who are local, and it doesn’t matter if you B Corp or if you’re a benefit corporation or if you’re just curious or if you’re just a business owner who wants to be part of this community who is here, especially for example, manufacturers.

    The cost of moving is very big and who’s made a bet on Portland and now is trying to figure out how do I create community here so that we all can. Port each other, and I think that is the important conversation. And that doesn’t mean we agree on everything. That might not even mean we agree on the priorities right now, but the ability to listen to each other and to come together and have.

    Have conversations to have discourse. I think all of those things are really important and we need more venues that are structured around that so that we can together come up collectively with better solutions. I think especially here, it always strikes me how many separate things. Are going on at the same time where it’s really hard sometimes to understand who’s doing what and there’s duplicate efforts or there’s like many different things that are seemingly going towards the same goal.

    And so I think rather than inventing everything new is bringing people together and just having conversations and not, doing something in a silo. I think that’s where the power is for humans generally. We are good in community. We’re especially. Well suited to come together and help each other, support each other, elevate each other.

    And in a town like Portland that is fairly small and very close knit, I think that is the opportunity and that’s where we really have a competitive advantage of. We can overcome the segmentation and the silos and really figuring out how do we lift each other up together. We have so many great things here.

    Apart from, the environment, we have the Albina Vision Trust, we have the Frog Ferry Initiative. We have so many cool things that we could throw our energy behind that are important that are. Potentially life changing for the people who live in this community. And so I think we really need to figure out like, what do we have already?

    How can we come together? How can we support each other? How can we support these efforts with each other? And really looking past our own little horizon and reaching out to each other. 

    Kim Allchurch Flick: Yes. And I think this is something visionary that you’re tapping into, but also. With on purpose, Oregon and other cities and states may have their own as well.

    Is that. Wesley who is the ed is starting to look at it the way I see the world too is ’cause I’m a member of so many different things. Yeah. It’s almost like overlapping concentric circles that there’s, there is a common ground. Even though an organization for instance, better Portland and other cities may have similar things, which is a gathering of businesses to share their voice, to help with changing legislation on issues like homelessness and safety and transportation and.

    Prosper Portland, which gives grants and things like that. There’s different ways they do it, but the overlapping focus seems to be very, very similar. It’s how do we help local businesses and how do we help this fabric? And I see on purpose Oregon as being a. A more inclusive part of that over time and coming up with a speaker series called Common Ground, which is just kicking off, and I’m seeing this having come from Champions Retreat a few months ago.

    That other communities were talking about the same thing. That it’s not just B Corps, it is community. It is, 

    Anja Taylor: yeah. 

    Kim Allchurch Flick: Really what are the nonprofits doing? And everybody has a role, but looking at it as there are overlaps and recognizing that and being a part of it. So with all this and your wonderful quotes what are some obstacles and challenges that you’re seeing for you and the community?

    Anja Taylor: Yeah, I think what I alluded to is the fragmentation, and I think a little bit of the sentiment that business tends to be negative or that growth is a bad thing, and I understand where that comes from, but I really would like everybody to consider moving forward in a way that is supportive of all the communities.

    And I think. We really need to recognize that we can’t stop the future. We can’t go back to how things may be used to be. And I think we need to adapt to really figuring out how do we get into the next decade in a way that has a focus on what we wanna build here. So we need to identify what that looks like and we need to.

    Really put a vision forth on how we are going to manifest that. And so I think those are some of the challenges that I’m seeing right now where we’re insular tackling problems and we’re very focused on those and I think that’s important. But I think it’s also important to have some sort of a vision of Portland and Oregon in 2036 that is.

    Really inspiring and broad enough that people can self-select into it and then figure out how can we support it. As a business community, as a nonprofit community, as just citizens living here, all of those things we need to come together and this is really what I love about the Albino Vision Trust, is that they’re really putting that forth.

    They’re putting a vision forth and. And I can get excited about this. I, as somebody who you know, has been living in Portland for 20 years, looks at that and it’s like, this is awesome. This is not just awesome for that particular parcel of land that they have, but this is awesome for the whole city because the vision that they have is so.

    Comprehensive and is really one where you uplift everybody. Like this is something where people would, I, this is how I see it. Like I wanna go there and walk at the waterfront and go to the shops that are gonna be there and go through that community and spend my money there. That’s the idea.

    Like we wanna bring that flourishing. To the city through these developments and it’s a very long-term vision and it’s not there yet. And when you look around it’s like you, you get like the motor center issues and all that going on, but it’s something that is exciting and motivating and so I think we need more of that type of stuff.

    Kim Allchurch Flick: I love that you brought that up. And there’s also some other developments, and for listeners, this is about areas where people have been displaced over past decades and rebuilding for inclusivity. And I love reading a quote, I think it was Ru Adams who runs the the ine of Vision Trust. It was also about saying we’re not asking permission.

    This is something that is 

    Anja Taylor: Yes, 

    Kim Allchurch Flick: that is. Going to happen. I find it so exciting. I love the idea of an inclusive equity based city. We’ll probably never be there wholly, but the advancement toward that in the conversations, it’s super, super important. And with that, what I will put in, I’ll, in the show notes, a link to the Albina Vision, trust, and some other things we’re discussing as well.

    With that, what makes you optimistic? 

    Anja Taylor: I think I’m just an eternal optimist. Like I, I need to be optimistic. I need to be optimistic because I’m doing this work. I wanna be optimistic about the place where I’m living, where I’m raising my kids. I’m optimistic because of. A lot of people that I’m meeting that share those goals that do are doing great things.

    Right now I’m working with a business owner who has a company of 600 people who really wants to create another entity that is solely focused on helping people thrive. That is his personal mission. That is what he wants to do. He’s willing to put his energy behind it. He’s willing to put resources behind it.

    Those are the things. Those are members of our community that have vision for what could be different. They are. Resource to do something. And there’s a lot of things he could be doing. There’s a lot of things that demand his attention, but he’s a, he has said this is what I’m gonna do.

    This is, I’m gonna make this my life’s work. And that gives me a lot of hope, a lot of optimism, and quite frankly is so motivating in the work that I’m doing every day that I feel like if, we can amplify that, wanna put that out there, manifest it more of that place. 

    Kim Allchurch Flick: Oh, thank you for that. And I also find what makes me optimistic is innovators are still innovating, and yes, we’re making strides and some people are just head down doing something and they pop up with all sorts of ideas that are changing the way we do work and the way we do life, and helping make things cleaner.

    And recognizing that science matters, but also just looking at what stresses people and how to reduce that and how to make. Work more productive, but also fun and healthy. 

    Anja Taylor: Yes. 

    Kim Allchurch Flick: I think there’s a lot to that. 

    Anja Taylor: Absolutely. Yeah. No and I think, I’m personally not somebody who shies away from hard things.

    I like hard things. I ride my bike every weekend and I go uphill because I love that. I love a challenge. I love something that I can sink my teeth into. So challenges don’t really scare me, but I would like to see more of a community. Effort and a little bit more we all going in the same direction.

    I think that is my hope for the future. 

    Kim Allchurch Flick: Oh, that’s so awesome. So how can people reach you and how can people help you? 

    Anja Taylor: Yeah. Thank you for that question. You can reach me probably best on LinkedIn. So it’s Anja Taylor, and Anja is spelled A-N-J-A. And then Taylor is T-A-Y-L-O-R. The company is Kinesis, K-I-N-E-S-I-S. Yeah, we help owner operated businesses grow and thrive, and that’s probably the easiest. How can people help? I think people can help by showing up to conversations, by listening first. I think that’s really important. I think I’m always open for a conversation. I’d invite conversations. I love to talk to people, especially business owners.

    We have obviously a lot of voices in our community and our clients, and I always love to add to that and bring people together and connect people. So I guess I’m answering the question, how can I help? So that is what I like to do. 

    Kim Allchurch Flick: Definitely a two way street. And now we’re into the final question.

    If you could have dinner with anyone up to a table of four, including you living or deceased, who would they be and why? 

    Anja Taylor: Yeah. That’s such a hard question. It’s like when you think about all the opportunities. Yeah. Meeting so many wonderful and great people. I would say I take dinner with my kids and my wife any day.

    But given this particular question first one has to be Michelle Obama great admirer of her. Just find her incredibly impressive. Yeah, I would just, I would probably be completely starstruck or however that, whatever you say, I know I probably would have to prepare like my question in advance, but I would love to have a conversation with her.

    The second person would be Ramdas. Love, love him, not only for his insights and this amazing life that he has lived, but he’s also incredibly funny. Been listening to his podcasts and talks, well, I don’t know, podcasts. He didn’t do podcasts, that they didn’t exist back then, but the talks that he’s been giving over the years, and he’s so witty and just makes me laugh so many times.

    And so I really apart from his insights, I really, really love listening to him. I would love to. To have ’em at a table. I think it will be wonderful. And then the last person is a personal family friend. Actually of my parents who died 20 years ago, he had cancer. And so I would love the opportunity to connect with him.

    He was in his fifties at the time and he had lived a very adventurous and wonderful life. And I, now I’m 50 and I would love to just reconnect with him and ask him questions and just learn more about his life’s journey. 

    Kim Allchurch Flick: What a beautiful table. Anja Taylor, you are a delight. So insightful, and this has been a wonderful conversation.

    Anja Taylor: Thank you so much. Thank you for having me. This has been absolutely wonderful. Thank you for giving me the opportunity, Kim. And I always love when we meet and talk, so I’m looking forward to the next time. 

    Kim Allchurch Flick: Thank you. I love what you’re doing in the community, so I think that’s a part of the joy of being in a room with you.

    Thank you everyone. I’m signing off with the Mighty Measure Podcast and wishing you a good week, a good month, and a good year. Take care everyone. Bye-bye. 

    This Episode’s Guest: Anja Taylor

    Anja Taylor smiling in front of an olive green wall.

    As President of Kinesis, Anja Taylor combines her leadership and operational experience with her passion for building thriving teams and businesses. Since joining Kinesis as Director of Operations in 2017, Anja has played a pivotal role in shaping the company’s approach to growth and collaboration. Anja is a natural galvanizer. Her passion for building strong cultures that foster employee engagement fueling small business success makes her an engaging speaker and trusted advisor to many business owners.

  • Making Hiring More Human: Networking, Informational Interviews, and Strategic Job Searching with Mac Prichard of Mac’s List

    Making Hiring More Human: Networking, Informational Interviews, and Strategic Job Searching with Mac Prichard of Mac’s List

    Mac Prichard, founder and CEO of Mac’s List, joins Kim Allchurch Flick for a discussion about how hiring works and how job seekers and employers can navigate it. 

    Mac shares his communications career and periods of unemployment that taught him the value of job-search skills, networking, and referrals. 

    He argues that while tools like “easy apply” and AI have changed, core principles remain: be clear about goals, build a short list of target employers, and connect with people inside them through purposeful informational interviews. 

    He warns against over-reliance on technology and emphasizes that hiring is driven by risk reduction and relationships, with added challenges from ageism and racial discrimination. 

    For employers, he stresses training, respectful communication, and treating hiring as a brand experience by acknowledging applicants and providing closure. 

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    01:04 Macs List Origin Story

    03:11 Hiring Basics Still Human

    06:16 Job Search Skills That Work

    09:38 Employers Hiring Smarter

    12:05 Informational Interviews Guide

    15:23 Finding Values Driven Employers

    18:54 Ageism Bias and Strategy

    20:38 AI Interviews and Authenticity

    21:39 Optimism and Perspective

    23:36 Dont Wait to Be Picked

    25:30 Candidate Experience and Ghosting

    28:44 How to Connect with Macs List

    29:47 Dinner Guests and Wrap Up

    Kim Allchurch Flick: Hello everyone. I’m Kim Allchurch Flick with the Mighty Measure Podcast here today with Mac Prichard, who’s the founder and CEO of Mac’s List. Mac’s List is a regional job board that helps people find jobs that matter and employers connect with the best candidates. Mac is the author of the books, Land Your Dream Job Anywhere and Land Your Dream Job in Portland, and is the host of the Top 40 Apple ranked weekly career advice podcast, Find Your Dream Job. Today we’re gonna talk about understand how hiring works and make the system work for you and guarantee this will bring us up to date on issues such as AI and DEI and all sorts of things in the hiring world.

    Mac, it is so good to see you. Welcome.

    Mac Prichard: It’s a pleasure to be on the show. 

    Kim Allchurch Flick: We’ve known each other for quite a while through a variety of community groups and boards and going through employment. There was a time when I was laid off and unemployed and went to Mac’s List and really appreciated it.

    So tell us, what is your journey and inspirations that have led you to this point today?

    Mac Prichard: As you mentioned, I run a regional job board based in Portland, Oregon. We serve employers and candidates in Oregon and Washington State. In addition to the job board, you’ll find eight, 900 positions there in a typical month.

    We provide lots of information about how to look for work and how to hire smarter. My career Kim has been in communications. I grew up in the Midwest and I, when I got out of the University of Iowa, I wanted to do three things, work in politics get paid to write and be involved in.

    Human rights issues in Central America. This was in the 1980s, and by the time I was 25, I’d done all of those things. But then I had a long period of unemployment and that taught me the importance of learning, job search skills and networking. And good networkers. As you know, Kim, not only ask for help they serve others.

    So in the years that followed, I’ve. Worked largely in communications. I was a speech writer for Governor of Oregon. I ran communications for the Big Dig in Boston in the 1980s. Worked for a mayoral candidate at City Hall in Portland. Was involved in nonprofit communications running programs and ran my own public relations firm for 15 years until about three years ago.

    But the constant running through all these jobs was trying to make a difference about things I cared about or in make a positive difference in the community where I lived and worked. And Mac’s List allows me to do that because. There’s nothing more life changing than helping somebody find a great job or an employer find a great worker.

    And it’s and so that’s what we do at Mac’s List. Our mission is to help people find work that matters and to make hiring more human. 

    Kim Allchurch Flick: And I love that about you. And now things, I’ve been a hiring manager as well, and the way hiring is done has changed over time quite a bit. There’s been a lot of evolution because of technology, but it’s still a very human-centric thing to do.

    So I appreciate you being out there. What are you seeing and hearing in the community about hiring and. And what are the thing now with the acronyms, ai, DEI, how is it changing and how are people responding to Mac’s List and how you see the world? 

    Mac Prichard: You’re right. The tools and the technology have changed.

    I came into the workplace in 1980 and in those days a popular graduation gift for people coming outta college or high school was a book called What Color Is Your Parachute? And do you remember that book? It’s still out there. And I do, 

    Kim Allchurch Flick: yeah. 

    Mac Prichard: Yeah. And candidly, it’s as valuable as ever. It was written by Dick Bowles, Richard Bowles in, I think it first appeared in 1970, but the reason I bring it up, Kim, is the principles that it lays out about how to find a good job.

    Be clear about your goals, identify target employers connect with people who have insights into those opportunities or those organizations that can provide referrals. They all still matter today, and what has changed in the 40 plus years since I got outta college are not those principles, but the tools.

    So you can, it’s very easy as anyone who’s been. On one of the global job boards like LinkedIn recently to use something called the easy apply button, and you can generate hundreds of applications. But the people who get hired and the employers who are making hiring decisions are still paying attention to those principles because.

    Risk is a big factor in hiring decisions. Employers want to reduce risk, and the way they do that one way is to rely on referrals and connections. And I would challenge your audience who are listening to reflect on the best jobs they’ve ever had. And I’ll bet you a connection or a referral played a part in their learning about that job or giving them insights into what that employer needed, or to helping them prepare for an interview.

    Sometimes lightning does strike you. You send out an application through a job board, and you don’t know anybody there, but you do your homework, you do the preparation, you get the job. But often in the majority of cases, a referral or connection, plays a vital part in that hiring decision.

    And the good news, Kim, is you can generate those connections, you can make those referrals. But to do that you gotta pay attention to those principles that I mentioned at the start that Dick, and it wasn’t just Dick Bowles who was writing about this other career coaches and resume writers will tell you about this as well.

    Kim Allchurch Flick: Absolutely. And I love what you said about good networkers, ask for help and offer help as well. And I think that’s part of it. ’cause there’s sometimes it, the word networking can be, it just sends a shutter through some people when it feels false and transactional. But when it’s really genuine it, it can really make a difference.

    And offering help and asking help. What are you seeing as obstacles and challenges currently? 

    Mac Prichard: I think the biggest obstacle and challenge for job seekers is over-reliance on technology. And also it’s not, it’s, it’s not investing in learning the job search skills that you’re gonna need throughout your career.

    And let me explain those two points. And let’s start with the skills. And if you’re coming into the workforce or you’re halfway through or near the end. And in the 40 years you’re out there working you’re likely to change jobs 8, 10, 12 times. And so it’s important to learn your job search skills as early as you can.

    And if you haven’t invested time in it, no, no worries. There’s no no time like the president. But when I’m talking about this skim Kim, what I have in mind is. Too many people and I did all these things early in my career, so I get it. Too many people though say, I’m keeping my options open.

    Let me know if you hear of anything. And they and they sit down at a computer and they look for available jobs that might interest them or sound cool. And they think that what matters is quantity. And so they track the number of applications they send out. And it always breaks my heart when I see these news stories where people say I don’t understand.

    I’ve applied for 300 jobs and I haven’t gotten an interview. Technology makes it easy to do those things. And what you gotta do is you’ve gotta have clear goals about the job you want and you gotta be able to say to people, I’m looking for in my case it would’ve been. A communications position at a large nonprofit working in these areas versus let me know if you hear of anything.

    I’m doing a job search. When you’re specific, you make it easy for people to help you. You also make it easy for yourself to build a list of target employers. There. You can go on LinkedIn, which is a fine site or Mac’s List and you can find on LinkedIn thousands of places. You could work hundreds on Mac’s List.

    But really, if you spend the time to get clear about what you want and what you’re negoti, your, you gotta haves are like commuting time, salary, the values of the organization, there’s, there are probably only two or three dozen employers who offer what you want. And your job when you’re doing a job search is to figure out that target list and focus on those organizations because when you have a clear goal and a short list of target employers, then Kim, you can spend your time connecting with people inside those organizations.

    And it, it is called networking, but also it’s relationship building, it’s research and because when you do that, you’ll get insights into what those employers want. And you can present yourself as the problem solver who can make their life easier, and in the end, that’s what employers are hiring for.

    So those three skills. Are vital. If if you want to have a shorter and easier job search, know the job you want, have a short list of target employers and invest time in going out and talking to people inside your target organizations. Now we serve job seekers at Mac’s List. We also serve employers, and many of our employers are smaller.

    They have 25, 50 or fewer employees. And as you probably know, the most organizations don’t have an HR person until they have, 50 or more people so often. The organization that’s posting on our site, the person who’s doing it hasn’t been trained in hiring. And and so while we’re talking about job search, for employers, you’ve also, if you don’t have a full-time recruiter or an HR professional, you’ve also gotta to invest in hiring skills.

    Because if you do that, you’ll get better candidates and you’ll also provide a much better experience for your applicants.

    Kim Allchurch Flick: That makes sense to me and I’m gonna reflect back a little bit on my experience I had, I was in the corporate world for quite a while and the first company I worked for, and this is in the pharmaceuticals industry, so you know, very scientific based, but also sales. And I was so blessed to be in with a company that trained us and when.

    There was growth in the company, promoted to managers. There were, quite a few of us. They actually put us through training, not just once, but annually. Refreshing and taught us how to interview because there’s this saying that people tend to hire in their own image and immediately you like somebody and say, oh that’ll be great.

    That never works out very well. And really teaching about. How to be curious and unpeel the onion and really get to know someone and have situational questions where you about how would you solve a problem, what were the obstacles, what did you do about it? So it’s, I think you’re bringing up something that’s so important, being an employer and having good skills.

    Helps make a better match. And it’s good for the candidate and for the employer. And doing it, two or three interviews is really important. It’s, it takes some time to get to some core things, like what are responses, what are behaviors, what does a person’s thought process how can they contribute?

    And on the candidate side, it can feel really refreshing to get past some standard questions and be able to express. What somebody brings to the table. So I’m really glad you brought that up about employers and interviews too. And what do you think of inter informational interviews? 

    Mac Prichard: I think they’re vital.

    If you are doing a job search and an informational interview is a conversation with someone who has knowledge that is useful to you in your search, there’s a reason why you want to talk to this person. And if you don’t know what that reason might be, don’t reach out to them until you do. Often it’s a rookie mistake, and again, I’ve made it myself earlier in my career.

    You reach out to people and say let’s get coffee, and you don’t have a clear purpose for the meeting. An informational interview is a, it’s a business meeting and if you’re calling it, you’re in charge, which means, you set the agenda and so you gotta walk into that room or coffee shop or zoom call knowing what it is you want to get from this conversation.

    And usually Kim, it’s just one or two things. Common reasons for an informational interview. Maybe there’s somebody who has the job you want and you’re curious about how they got there and what qualifications and experiences they needed. Or maybe you wanna talk to the person who hired somebody like that to find out what informed their hiring decision so you can get insights on how to best present yourself.

    Maybe you’re making a career change. You wanna get a sense of what the market pays for the positions that you want. You want advice about how to present your transferable skills to an employer. In a way that’s gonna be interesting and presentable. Maybe there’s some reason you think you can’t make this career change.

    We all carry around these objections in our head about why we can’t do something. Turn them into questions and find somebody who’s made that transition and ask them about those challenges and how they would advise you to address them. Those are all great reasons to have informational interviews.

    And I would say that a good informational interview. Kim has three parts and you can do all this in 20 to 30 minutes. First, you introduce yourself and your goals. Second, there’s you talk about the two or three questions that you have for this person. It could be three to five. And then the third part is you ask for suggestions about other people that, that might be helpful and you can do all three of those things in in 30 minutes or less.

    And when you end that call or leave that coffee shop or bring that meeting to a close if you’ve accomplished those three things, that’s a successful meeting. And I think sometimes people struggle with informational interviews because they’re not sure what to ask for and what success looks like, and they think, oh, somebody should open a drawer and take out a job and say you should apply for this, or, yeah.

    And, it’s really again, a good job search is like a research project. You’re trying to find the place that offers what you want, where you can thrive, and so you can focus your energy on building connections and relationships inside that organization rather than just applying to everything you see online.

    That sounds interesting. 

    Kim Allchurch Flick: That’s such good points about it because the other thing is the assumption that, oh, somebody would be too busy. Why would they wanna talk to me? But giving those reasons upfront can, yeah, can create a really strong relationship. 

    Mac Prichard: It can. 

    Kim Allchurch Flick: Yeah. And I also have a thought about, because you and I are in the world of social enterprise a lot in community with a lot of the organizations that have strong values in companies that are values driven.

    And what do you think about employees or people who are looking for jobs with companies that have good values or are benefit corporations? Do you have any thoughts for them about how do you search for the company by values as well as opportunities and what the actual work might be? 

    Mac Prichard: When you’re building that list of target employers let’s step back.

    When you’re starting your search, I think your values are central to the figuring out where you want to go next. And and there are other factors too. Salary, commute time flexibility in schedule opportunities for growth. Values need to be part of that mix. You don’t have to leave your values at the door when you’re doing a job search.

    So you should consider all those factors in. Helping you build that that list of target employers and and then look for those organizations. And there, we can talk about tactical ways to do that. You can find in certainly in Oregon and any state there’s usually a business magazine that serves a state or a city, and they’ll publish lists of.

    Top green employers or mission-driven employers or top nonprofits and you, and those can be great resources for, and you can find similar lists online. And as you do your information interviews, you can ask people for, tell them what you’re looking for and ask for suggestions about places that offer what you want and as whatever your tar your goals might be.

    The universe is probably not gonna be that big Kim. You’re probably only gonna be 25, 50 employers that offer what you want, whatever you’ve put on your list. And that’s good news because it allows you, again, to focus your search in a strategic way that will allow you to build the connections and referrals you need, that matter so much in hiring decisions.

    Kim Allchurch Flick: I think you said something really key. A narrower search list. It’s can be really important for your sanity too, because I think sometimes, like I’ve been laid off and know a lot of people who have been, or who are searching and there’s a franticness to it sometimes and just trying to find as much as possible and that just creates more stress.

    And what you’re saying makes such a key way for somebody to be able to take a breath, calm down and say, yes, I can guide this. I don’t have to throw spaghetti against a wall and see what sticks, but actually be able to. To hone the search in a way that might make them feel more encouraged as well.

    And there’s a lot to that. Less is 

    Mac Prichard: more. Yeah. Success is not sending out hundreds of applications and sometimes we have bills to pay. Our unemployment can run out. I went through two long periods of unemployment and I cashed the last unemployment check once and came within one check of doing it a second time.

    And so sometimes you have to take paycheck jobs. These can be temporary positions, staffing agencies, and that’s okay. There’s a dignity that comes from work and from working and paying your bills, but it is very important to get clear about what you want and focus on that rather than focus on sending out lots and lots of applications.

    Kim Allchurch Flick: Indeed. And what are you seeing particularly now with people over 50 and people of color are, what are you seeing as the challenges in that group now? ’cause they’ve always had some challenges, but considering ai considering it’s 2026, what’s your viewpoint? 

    Mac Prichard: Ageism is real. And the unemployment rate for blacks is just to name one.

    Minority group has always historically been higher than for whites. No matter what the overall unemployment rate might be. I think. If you are in a group like that, it becomes even more important to be strategic and focused in your search and to turn to your connections and your relationships and to build those ties as you look for work because again, employers rely on referrals in order to reduce risk. And if you, and that’s one of the ways hiring works. And so if you understand how the system works, you can make it work for you. You ageism and discrimination and hiring based on race is both are illegal but candidly both happen every day.

    So you can, what you gotta focus on, what you can control. And you if you’re an older candidate, think about how you’re presenting yourself and you’re both online and in person. And you can find lots of tips about how to do this online. And if you’re so look, get educated about how to do that well, and it will help you.

    Kim Allchurch Flick: Yeah, it’s, you’ve got such great insight and I really appreciate that. ’cause things are changing for people and yet what you’re bringing back to this is the human nature of seeking a job is still human to human, even though right now. Some people are being interviewed by non-humans that’s bought interviews.

    There was a thing on NPRA couple of months ago on Point is one of the programs and they talked in depth for an hour about Yeah. People’s interview experience with and never being able to reach a human in the process. So I love what you’re saying about the three points of getting back into the people part of it.

    Mac Prichard: I also hear from recruiters and HR directors that candidates who are being interviewed are using AI to generate answers. Don’t do that. If you’re doing a job search, because people hire other people and and you gotta be yourself and you gotta focus on the organizations and the opportunities that you want.

    Kim Allchurch Flick: Yeah I think the humanity’s still there. What makes you optimistic? 

    Mac Prichard: Hiring happens every day in, in the world of employment. And the people who invest in job search skills, learning them well have shorter and easier searches and more rewarding careers. I think globally, I think the world is a better place than it was 50 years ago.

    There’s a lot that’s wrong, but recently Kim I heard Nick Christoff, the New York Times column. Speak here in Oregon. And he acknowledged that there, there’s many reasons to be worried about the world, but looking at things like the global poverty rate literacy rate wealth among women.

    There has been significant change in the last 50 years. So I think also I’m in a history book club. We read a different book every month, and the more I know about history, I’m not whitewashing what’s happening today, the more optimistic it makes me because we’ve there are times when things have been really bad and and overall.

    Slowly. I think we are seeing improvement. 

    Kim Allchurch Flick: So you and I are both in Oregon and Nick Christophe is originally from Oregon and both we share of a fandom with, of Nick Christophe. I think he’s got a lot to say as well, so thanks for bringing that up and history. We’ll have to sit and have a coffee and talk about History book sometime because I see history as, and people are getting to the point where his, some historians write books.

    Of true history, like they’re novels. It’s like they’re page turners and they’re so interesting. But I also think knowing history gives us pattern recognition and the ability to anticipate and perhaps solve problems before they happen. And not knowing history and not knowing patterns means where it’s surprised by something is looking like it’s new, but it isn’t.

    Humanity has traveled some roads like this before. There’s similarities. Yeah. It’s so interesting. Is there anything else you’d like to share with people? 

    Mac Prichard: I would say if you’re doing a job search, don’t wait to be picked. If you know the place you wanna work and the job you want, reach out to those organizations or talk to the people who are doing that work. Too often Kim, I meet people who tell me they’re interested in working in a particular organization, which is wonderful. And I’ll say who are you talking to over there? And I say I don’t know anyone. But I look at the careers page every day and that’s good.

    You should look at the website and the careers page, and it’s good that you have a target. But there’s nothing stopping you from going to LinkedIn or your alumni database if you went to a community college or university and finding people or just asking your friends and family if they know anyone inside that organization and start connecting and building relationships with people on the inside because.

    I would add challenge your listeners to, to reflect. Many of them I know have been involved in hiring decisions. They’ve probably been tasked with going through a tall stack of resumes, and they’ll get 50, a hundred. These days with the easy apply button, it can be several hundred or even a thousand.

    If, and I think many of the people listening to this show who have been in that situation can recall getting a text or a call or an email from someone saying, Hey, my friend Kim applied for that job. You should take a look at her resume or her application. That’s not gonna get you the job, or maybe even a formal interview, but it will get your application pulled out of the pile.

    And it’ll get more attention than the seven seconds Research shows. Most recruiters look at a resume. Don’t wait to be picked. If you know where you want to go and what you want, start building connections and relationships now. And I would say to employers because we’re talking about the hiring system, remember that hiring is a brand experience.

    For can. And so everybody who applies for your position is gonna think about that experience. And I’m always shocked, Kim by employers who haven’t set up automated systems to acknowledge receipt of a resume or an application. It’s not that hard and nobody likes to hear no, but everybody likes resolution, so it’s better to send out a short professional email saying, we got your application.

    Appreciate your time and effort, but we’re gonna move ahead with other candidates. Thank you. Rather than not say anything. And I’m always shocked by the employers who invite people into the process for a phone screener, an in-person interview, and then never get back to the candidate. Why would you do that?

    Every everybody who has that experience is gonna talk about it, and that’s not good for, first of all, it’s not right. It’s not a professional thing to do, but it’s also not good for your brand as a, an employer. 

    Kim Allchurch Flick: Oh, as someone who’s been a job seeker, I so agree and thank you for bringing that up. It’s resolution does matter.

    Being ghosted is. Does not feel great. 

    Mac Prichard: It doesn’t, and I know you’ve been an employer. I’ve hired my share of people at Mac’s List and my other company and I’ve tried and I’ve followed, worked hard to follow my own advice. And I’m not tooting my own horn here, but I know that em, I’m sure that employers who follow good practices have heard from candidates.

    I actually call people to tell them we’re not moving ahead with her. You know who I’ve interviewed. And they’ll say, oh, and there’s always disappointment, but often people will say thank you for letting me know. And so I know that there’s disappointment, but they will know that you’ve treated them with professionalism and respect, and that’s gonna create in the long run goodwill for your company.

    And it’s also, and the reason you should do it is it’s the right thing to do, 

    Kim Allchurch Flick: right. And the human thing to do. And it also, it’s an opportunity for the employer and the candidate too, to say. But is there an opportunity at another time for a different opportunity? And sometimes that helps create a lead for something new.

    And I’ve seen that happen just because the discussion wasn’t that they weren’t a great candidate for the position, but there’s only one position. Somebody else filled it, but there’s still opportunity in the future perhaps, and to keep that door open and it’s a good thing for the company to do too.

    So I’m really glad you brought that up. 

    Mac Prichard: Yeah, absolutely. And every place is a small town, so whatever your occupation or sector or field, the odds are good that at the next professional association or the conference, you’re gonna see those people. Again, it’s the right thing to do but you also, it’s a great way to avoid the awkwardness of seeing somebody you ghosted.

    And why would you do that? Yeah. 

    Kim Allchurch Flick: Oh, it’s so important. What can people do for you and for Mac’s List and how can people reach you? 

    Mac Prichard: Visit our website Mac’s List.org. You’ll find eight to 900 jobs in Oregon and Washington there, and there are some remote positions, but most are hybrid or in person.

    We also provide lots of content about how to look for work and how to hire smarter. We have hundreds of articles on both topics. And we as you mentioned at the top of the show I host a weekly career advice podcast, find Your Dream Job. We’ve been doing it for 10 years, so we’ll find lots of practical advice about how to find your next position.

    And if you’re in Portland, we, we did resume our in-person events in 2025. We do four a year. And you can learn more about those events. HA two, two of the four are for job seekers, two are for employers by visiting our website. And please connect with me on LinkedIn. 

    Kim Allchurch Flick: Yeah, you are great on LinkedIn too.

    I see you there frequently. And the last question is, if you could have dinner with anyone up to three other people for a table of four living or deceased, who would they be and why? 

    Mac Prichard: It’s an interesting question. I worked in politics for a long time, so one of my political heroes is Franklin Delano Roosevelt.

    I would love to have had the opportunity to talk to him. That would be, he was so good at what he did. I think growing up my grandfather’s house was filled with all these Japanese antiques that his d his dad brought back from Japan in the 1870s and eighties. I’d love to talk to my great-grandfather to hear the story behind those objects.

    And I have a great passion for silent film. He’s an actress, Louise Brooks who was. A star in the twenties and was at the center of everything for a little while. And it would be great to hear her stories 

    Kim Allchurch Flick: all first. I What a great list. It’s so interesting. Thank you so much. I appreciate it. And we’ll sign off now.

    This is Kim Allchurch Flick with the Mighty Measure. Thank you all and have a great day. 

    This Episode’s Guest: Mac Prichard

    Mac Prichard smiling with his arms crossed in an outdoor setting.

    Mac Prichard is the founder and CEO of Mac’s List, a regional job board that helps people find jobs that matter and employers connect with the best candidates. Mac is also the author of the books Land Your Dream Job Anywhere and Land Your Dream Job in Portland and the host of the top 40 Apple ranked weekly career advice podcast Find Your Dream Job.

  • Accountability, Certification, and the Triple Bottom Line with Tom Hering of Benefit Corporations for Good (BCFG)

    Accountability, Certification, and the Triple Bottom Line with Tom Hering of Benefit Corporations for Good (BCFG)

    Tom Hering, co-founder and managing partner of Benefit Corporations for Good (BCFG), joins Kim Allchurch Flick for a discussion about whether small businesses truly reflect their values and how to communicate them with accountability.

    Hering shares his three-act career journey from advertising to purpose-driven business through the Benefit Corporation structure, and describes BCFG’s work since 2018 certifying businesses across 13 states and one Canadian province around people, planet, and profit.

    They discuss challenges including a trust deficit from purpose-washing, accessibility for small businesses, funding and scale, purpose fatigue, and an awareness gap about Benefit Corporations.

    Hering outlines BCFG’s process (values quiz, legal benefit status, 60-question assessment across eight standards, annual public benefit reports) and highlights community-building events, student support from University of Oregon’s Allen Hall PR teams, optimistic market data and generational expectations, ways listeners can help, and how to connect via BCFG’s website, newsletter, and YouTube.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    02:00 Tom Journey to Purpose

    04:38 Trust Deficit and Community

    09:44 Key Challenges Today

    14:34 Why Optimism Is Rising

    18:04 Expansion Beyond Oregon

    21:39 How Certification Works

    27:05 Student Outreach and Mentorship

    33:53 Recertification and Value Proof

    39:33 How to Support and Connect

    43:22 Dream Dinner Guests

    47:00 Closing Thanks and Wrap

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick of the Mighty Measure Podcast, and I’m thrilled to be here today with a friend. Tom Hering is co-founder and managing partner of Benefit Corporations for Good, also known as BCFG, an organization he launched in 2018 along with Mary Anne Harmer to grow the benefit company movement across Oregon and North America.

    Under his leadership, BCFG has certified businesses in 13 states and one Canadian province championing a triple bottom line of people, planet, and profit. He is the co-founder of two books. Putting soul into business, how the BI Benefit Corporation is transforming American business and 25 building blocks to create a conscientious organization and currently serves as a member of the advocacy action team for the Interfaith Alliance on Poverty.

    Tom holds a degree from the University of Oregon School of Journalism and Communication. Today we’re gonna talk about. Does your small business truly reflect its values? And there’ll be some key takeaways why a responsible small business communicates its values to all stakeholders. What lies at the heart of small businesses practicing the triple bottom line, and how a small business builds in accountability to its mission, vision, and values.

    Tom, welcome. It’s so great to have you here. 

    Tom Hering: It is awesome to be with you, Kim. I am honored and look forward to chatting with you here over the next few minutes and see if I can, help bring some interesting viewpoint or enlighten a few people or just reaffirm some things to some of the great leaders that might be listening to your podcast, 

    Kim Allchurch Flick: all of the above.

    And a nod to Mary Anne Harmer. I met her first and she led me to BCFG in 2018, and we’ve all been friends ever since. So I am truly blessed by that. So let’s start with what has been your life journey and the inspirations that brought you to this point? 

    Tom Hering: This is just a very interesting question. I know that, you sent these ahead to me, Kim, to look at ’em, and really, my journey is simply defined by three x.

    All right. And honestly, I didn’t really figure out how they were connected until I was deep into this one, the third one. And little bit about the first two acts they were spent in advertising. I was copyrighted creative director. Are two decades of learning how to shape stories communicate what a company stands for.

    And I really did love it at that time, but somewhere along the line I started asking a harder question, particularly in my second act, that what do I actually wanna stand for? And, the question started to become impossible to ignore. And that is I wanted my third act to mean something beyond the campaign, beyond the ads, beyond the beyond beyond the radio spots.

    And so I started exploring the intersection of business and purpose, along with my co-founder and now retired partner Mary Anne Harmer. And that’s when we discovered the Benefit Corporation structure. The idea that a company could embed its commitment to people and plan it into its legal DNA, not just in its marketing materials or pr brochures.

    But something that was genuinely electrifying. And my inspirations have always been, the entrepreneur, the entrepreneurs who refuse to accept the false choice between profit and purpose, that they were not, opposites but actually work together. And those business owners who you know, who look at their team, their community, their environment, and say, these are not trade-offs, these are responsibilities.

    Every one of our certified members in the BCFG community inspires me, including you, Kim, and you are our very first certified BCFG. I want listeners to know about that. And we’re very humbled still to this day by that and you all in, in that community and our community are really proof that there’s another way of doing business.

    You know that it’s not only possible, but it is actually happening.

    Kim Allchurch Flick: What a lovely way to put it. And thank you for the nod. It’s the so much fun. I was so delighted to hear about BCFG. And learn what you and Maryanne were putting together. And I thought, I’m, I’ve gotta be on board and haven’t looked back. I’m so delighted. What are you seeing and hearing in the community and what do you see about you in terms of what you’re doing and how the community’s responding?

    Tom Hering: Yeah the way I see it as the communities we serve are small business owners and they are simultaneously really the most underestimated. And as I see the most powerful force in the American economy the issue I see most clearly with them, it’s a trust a deficit. Consumers are, increasingly skeptical of corporate purpose claims and rightfully so. purpose washing is everywhere. I remember hearing about greenwashing so much the very first time I heard about Oregon Benefit Company in 2017. From a good friend of ours in the Oregon Secretary of State’s office, and, there’s this thing about companies plastering sustainability language across their websites without a shred of accountability behind it.

    And I think the cynicism, it damages everyone, including the businesses that are general, generally trying to do things right. Another issue that bubbles up for me is accessibility. The infrastructure for purpose-driven business has historically been built for larger companies with ESG departments or legal teams that have the monies to engage with those those specialists, those subject matter experts and small businesses, which represent the vast majority of employers in our country have been largely locked out.

    And so that’s why we came up with Benefit Corporations for Good a, a solution that has a certification but is aimed at the small business person. And this is from solopreneurs to, we have a few businesses that are in the thousands, a 1500 thousand employees are teams. But for the most part, they’re for smaller businesses.

    And our standard really was developed alongside, respected bodies like B Lab and what is the other one I’m thinking about? Green America, GRI, those are similar organizations that are recognized by the Oregon Secretary of State. And designed to be really accessible to small businesses, and we are humbled to be on the, on that page with those three other great business organizations.

    And then we also offer something just as valuable as the certification itself. And I call that community, when our purpose-driven business owners find each other. They’re able to accelerate and encourage and inspire each other, and they share practices, they refer customers, and the cool thing is that they really raise the bar collectively.

    And so the solution really to a trust deficit is verifiable accountability. And I think that’s what we provide to these purpose-driven leaders that become part of our community. 

    Kim Allchurch Flick: I concur from my vantage point as well being in Portland, but also you’re building this across several states and your gatherings are mostly in person, but there are some virtual ones as well, and they aren’t typical networking events.

    I think the magic that you do is bring people together where everyone gets to announce who they are, what they do. And it’s a chance to see who’s in the room. And it brings people much closer together. And I know that I personally have done business with a lot of BCFG businesses because of that, because we’ve had a chance to shake each other’s hand and say hi.

    But not in a sense of networking. It’s more in a sense of the commonality of we’re all here too. Work our butts off, earn money and do it for a higher purpose. And everyone has their own individual view of that. 

    Tom Hering: Yeah. Yeah, absolutely. To use an old cliche, you are all singing out of the same hymn book, and it delights me to no end.

    When we have those happy hour for good events or get togethers that bring not only just to our community, but others that are interested or are also purpose-driven leaders, nonprofit leaders come, that it is something that inspires me. That’s what really keeps me going. It is it’s great energy and I’m grateful for every one of those really inspiring professionals that are in the same room on those events in particular, to see that energy and that connect connection.

    Kim Allchurch Flick: And I think you also do something magical, which is bring a focal point. There’s always someone who’s talking about something specific for 15 to 20 minutes, not too long, not too short, and yet it, it encapsulates the meaning for a particular event. So you’re very, very good at that. We’re gonna switch gears just a little bit and say, what are some of the obstacles and challenges that you’re seeing these days?

    Tom Hering: Yeah, so I, yeah, I came up with three. And these are the ones that, it definitely enters my mind and my heart, pretty regularly every week. And, the very first one is really about scale and advocacy and certification for good. Don’t necessarily attract traditional interested investors.

    We’re not a product, with a hockey stick kind of growth curve. We’re really building infrastructure for a moment and a movement, I should say, and that requires a different kind of patient mission aligned support. Finding that support at the scale needed to grow our impact remains our most persistent challenge.

    And so that’s cer certainly one of the three obstacles challenges I think that are on that weigh on me pretty regularly. And the second one is what I call purpose fatigue. There’s so much noise around ESG and sustainability and social impact. That I feel business owners and consumers are becoming somewhat numb.

    When everyone claims to be purposeful, nothing feels meaningful. And our job is really to cut through that noise with something concrete and certification and accountability and annual reporting all add up to, to proof not promises. And I think that’s a good direction.

    And then the last one, and this has been one, since Maryanne and I founded this in this organization in 2018 it’s the awareness gap. And it’s surprising how few people still know about the Oregon Benefit Company or the Benefit Corporation across the United States at this time and date, even though that ability for a business to incorporate as one has been on the books since 2008.

    We’re talking almost 20 years. A remarkable number of small business owners have never heard of it, and a lot of them are living the triple bottom line in practice how they run their businesses. They just don’t know that there’s a legal framework and a certification that formalizes and then validates exactly what they’re doing.

    Every conversation we have is partly in education, and education at scale takes time and resources. That’s something I finally have accepted. So none of these, it’s funny, Kim. None of these challenges really discourage me, but they certainly help clarify the work that I need to do as the leader of this community.

    Kim Allchurch Flick: And you’re doing it well and you bring up something really important it that it is true. There is still greenwashing and purpose washing, looking good, but not really doing it. And then there’s the other thing that you and I have talked about is in our community, finding these small companies bumping into some, someone in retail may be walking through a door and it’s obvious that they’re doing things with heart, with soul, with purpose, doing some really great things.

    And to see the depth at which they are thinking about their employees, their sourcing. This happens a lot in food. And so ask a couple more questions what is your purpose? What are your values? What do you do? And. They tell me and then I say, oh, and how do you track that?

    Oh, we don’t. Or, it’s, or there’s some vry to it. So there’s the also this I’m not gonna call it a trend, that’s not what I see, but people that really are doing great things and they haven’t thought about really bringing that to light and the value of measuring and documenting and keeping track of that and.

    I find that because of our work my work as well, because I live in the certifications and verifications world and want to showcase what companies are doing, and part of that is measuring and reporting it so that consumers can find the companies that are doing well and know exactly what it means to these ones that are doing great things and don’t showcase it at all.

    And. And that seems to be a gap. And I was wondering what you’re seeing in that regard too. Not the over promising ones, but the ones who are doing great things and can’t even find it on their website or 

    Tom Hering: I think that’s, getting that message out and clarifying that there is some third party that’s helping, to validate claims that have been made by businesses that are doing good is a helpful thing. And you’re right, there are many that are doing that, and I think that’s the one thing that Maryanne and I saw. Back in 2018 is that there were so many good small solopreneurs, small businesses doing amazingly good work but didn’t either have the time or the resource to go through a formal certification.

    I think until we, I think we came along at least and offered an alternative there, things that are really making me optimistic because I was talking about my challenges, but I think there’s some things that are really making me optimistic. Data Next Generation and the businesses I meet every day are totally fueling that for me.

    So a couple interesting recent stats here. For your audience and this is really some data that is pretty much unambiguous. So PricewaterhouseCoopers in 2024 in their voice of consumer survey, found that consumers are willing to pay nearly 10% more. For sustainability produced goods, and this is even in an inflationary environment.

    So this was just two years ago, not even two years ago, Deloitte found that purpose-driven companies retain employees at a 40% higher rate. And a 2024 study from them showed that 94%, 94% of Gen Z consumers expect companies to address social and environmental issues. These aren’t fringe numbers, they’re mainstream market signals.

    The way I see it. This next generation does give me enormous hope particularly millennials and Gen Z. They aren’t asking whether businesses that you know, business asking the question whether a business should be purposeful, but rather they’ve already decided it should be. They’re the dominant consumer and work workforce for the next three decades.

    And they’re businesses that the businesses that understand this now are gonna have a structural advantage for sure. We always say to businesses that are considering coming to our community or whatever certification standard they might be seeking, is that if you really wanna attract the best and the brightest in terms of employees, make sure that you’re paying attention to the needs of those two generations.

    And that is. Basically they wanna work for a business that does more than just make a profit. And, and then I guess the last thing really is that there are the inspiration I find are from, as I mentioned earlier, the business owners themselves. Every company that we’ve certified, from solar providers to law firms, to artisan food producers.

    It’s proof that profit and purpose are not opposites. And these opportunities aren’t sacrificing performance for values. They’re discovering that values, their values are a competitive advantage. And so when I look at all of this together I just don’t feel optimistic. I feel like we’re on the, the right side of history.

    We’re really at an inflection point, I think, and I think that history is moving faster than a lot of people realize. 

    Kim Allchurch Flick: I think you’re so right and it’s why I think I have the best seat in the house with this podcast series as well, is hearing the stories of those people and collectively how much optimism I have as well.

    Because there are innovators and creators and supporters that are doing something for good and collectively, this is a pretty large force of just values and purpose-driven people. In concentric circles all over the place. 

    Yes, and 

    and you’re right. And it’s really encouraging to hear those statistics as well.

    Very encouraging. Yeah. And tell me about the expansion. Other states you’re in 13 states now. Not all states have the, legal entity of Benefit Corporation, but a lot do. And what are you seeing beyond the local area? 

    Tom Hering: I think they’re very similar. right now, I think it’s 40 states that offer Benefit Corporation legislation.

    And I gotta believe that almost every state’s gonna have that at one time or another. Before this whole chapter I guess is written, but what I see a really no different than what I’ve seen in the businesses that we’ve certified in in Oregon. They they’re very purpose driven.

    It’s all built Kim, on values. Their values are aligned. All 13 states have values that are aligned. And I think this is something that I always say, even in our happy hours for Good, which is in person here in Portland, and that is, people should be talking with one another.

    It’s always one of, you’ve heard my pitch, dozens of times now. But I always say to everybody in the room, and we have plenty of people that are new that come each time that are not necessarily certified, but I say. You should be talking to your neighbor who, even if you don’t know them at this point, because your values are aligned, and why would you not wanna do business with somebody who, believes and acts the same way that you do in terms of how you run your business?

    So I see that in these, 13 o other states. I just certify one of our businesses in New Mexico two weeks ago. And it always comes through loud and clear that, they are built on. The belief that the triple bottom line that people, planet and profit that idea is the only way to do business.

    And they’re doing it, they’re doing that. They’re reflecting that in their certification process with BCFG. 

    Kim Allchurch Flick: Well, congratulations. That’s another state. And I think the other thing I see happening with the magic that you create between companies, and I wanna say not everyone’s like-minded, but certainly like valued.

    And I think the beauty of it all is also diversity of thought that comes into it. Diversity of businesses, diversity of the types of people running those business and working with those businesses, but doing the work together and discovering. Supply chain. Discovering potential partnerships, discovering supporters, discovering contractors discovering.

    Helpers and the assistants and all within that community and beyond. And I know that because of it, I’ve found great companies to work with that I didn’t know of if I wouldn’t, may not have known of if it wasn’t for your group. And because of the group, we’re all getting to know each other more. And that differentiator is values driven because we all have competition too, and some values driven, some not.

    But having that differentiator and being able to find it is really, really something. 

    Tom Hering: It really is. And you’re right. And that’s a, another real benefit of being certified is it is a clearly a differentiator in how you market your business. And it’s something to be, as I said earlier, something that younger generations are particularly looking for.

    And they will do their due diligence and they will look to see what does this business, whether they’re a customer or a prospective customer or a prospective employee. Or just a prospective supportive community member, see what this particular business stands for and stands up for, is what I say. So 

    Kim Allchurch Flick: abs, absolutely.

    And would you mind talking a little bit about the evolution of BCFG since 2018 and what the assessment’s and any changes you’ve made to it? 

    Tom Hering: Yeah, I think ours, is a, it’s a simple process. Really there are just we say there are really three things to move forward into our community. And that first thing is obviously to see if you’re a good fit. And we have a free values alignment quiz that is on our homepage. There are 12 questions. It takes you less than two minutes. You get a good idea of whether you’re a good fit now, whether you’re working toward it.

    And then we’re able to offer some follow up information to help them get on that path if they need more help. Secondly we always suggest that they incorporate their business or amend their business if they’re already incorporated to include that benefit company or benefit corporation box and that structure in their legal documents on their Secretary of States website.

    And then the questionnaire is 60 questions. Somebody goes through it, and our pricing is all based on the number of FTEs in a particular company. And as you could imagine, we, the majority are in our smallest fee range. And that’s five FTEs or less. And those questions are based on eight standards.

    And the eight standards are understanding the values of Benefit Corporation, what we call conscientious leadership diversity, equity, inclusion. Green practices, community engagement, customer service, strategic business practices, and work life, or what we call life balance. 60 questions based around those and it’s self-evaluating.

    And then once somebody’s done, we ask if they’re supporting documentation on why you gave yourself a particular score. To include that. And then we go through the process of not only scoring, but evaluating what are some quality steps that you might be able to take to improve your scores and here’s where you’re doing great work.

    And recently we’ve added a new written report then that follows that we hadn’t been doing that. Because of our, what we felt was a very low price point. But now we’ve added this not only in documentation, but in scoring and an infographic that shows a company leader what’s being done well and where can we improve and something they can refer to each year.

    And we do, speaking of each year, we do require our founding 20. Businesses. Our first 20 businesses ask that we bake in some real accountability, and that is the annual benefit report must be produced. That is pretty much a legal requirement in all 40 states. How did you improve people and planet, or that’s the simple word.

    There’s some more policy statement that talks about positive impact, positive material impact on people and planet. But and nobody gets re-certified in our committee until that report has been, not only created and, but it has to be published on that particular businesses website.

    Kim Allchurch Flick: That’s super important. And you’re saying something that is so. Critical to remember is the state is requiring it, it’s, it is written in there and that means make it public. It can be on a website. And there are other organizations we know other verifications and certifications that are also saying Benefit report annually must be public.

    I find re-certifying annually to be. Something where you gotta brew a good pot of tea or something and sit down and just do it. You’ve made it so it can be saved and can go back to it. But I also find that I love having a sense to look back and look forward and retrench. Certification is usually the hardest because sometimes we don’t know what documents to prepare, and that’s where consultants and people like I come in.

    But also, once you’ve done it. The documentation doesn’t have to change. It needs to be updated, but the platforms created can be similar and it doesn’t have to feel like a second job. It can be part of the operations to keep documenting in those eight standards, and then you’re ready to prepare and in some ways, preparing for taxes annually.

    Feeds into this type of documentation because if you’re a company that’s tracking philanthropy volunteer hours, things of that nature, then you’ve got some of the documentation there anyway. And I think that’s where some people get scared and put off is they think that the tracking is gonna feel like a heavy load, but when it becomes.

    When it becomes I’m trying to find the right word for it, but when you have a system 

    And can create a system that works really well, it can be plugged into so many different things and you feel really good about it. But for companies that do have employees or to be able to share with partners, like to attract part partners in a supply.

    That’s also something that becomes really great to share and people start to find each other. 

    Yeah, so 

    I think what you’re doing has so many layers to it, that the assessment itself is one thing, but what it does for companies is many things. And that’s great to know and it has been updated. And tell us a little bit about your outreach too and how you’re being supported by and are supportive of the U of O students and others.

    Yeah that’s a bright spot too. That’s a really cool thing. 

    Tom Hering: It is a very bright spot. So I’ve been fortunate. So this is almost the end next week I think is the end of my fourth year of engaging with Allen Hall pr, which is a student run. PR organization with the University of Oregon, my alma mater, and I’ve had the privilege of working with a different student team the last four years who’ve helped me and BCFG with its social media and some great creative thinking to help me problem solve particularly when it comes to communication.

    About our community about our businesses, and it’s, I’m gonna do it again. I’m gonna be, I’m gonna be signing up for year five because it’s something that I get their creativity and their energy and their smarts, and they get a little bit of mentoring from me. But I’ve had some students on those teams that have gone on and are doing great things at very young ages at least in my perception.

    And it’s been a total delight and joy. They’re just really I think students today, the majority that work on these teams, they’re passionate and yet they’re really maxed on time on the time that they have because the majority of them are all working as well. They’re working part-time to get themselves through school.

    And, I was privileged to go to a time where I could work on a summer and make enough money to put myself through school. And that’s just not a realistic thing. So I even have I place even a higher value of what they bring because of that and because. They have been doing such good work for our community.

    Kim Allchurch Flick: Yes. And I see the products of that on your LinkedIn post. I know they’ve been creating some of those graphics. Yes. And that beautiful infographic that you create for the people that have certified, that becomes a beautiful marketing tool and something to put in a benefit report. But the highlighting that you’re doing of members and when the teams show up at the BCFG happy hours and when they do a survey.

    All these things are a huge part of the community that’s built through BCFG, and I’m very appreciative and I know a lot of other people are as well. So what makes you optimistic? 

    Tom Hering: Optimistic I think is pretty much, what I think I mentioned a little bit ago about just having meeting with the company leaders, these business owners.

    They’re the ones that truly make me the most optimistic. I see them firsthand. I’ve met them. Some screen to screen, but mostly face-to-face and what they’re doing and their commitment as leaders to do something that is very mission-driven. Even though they’re not necessarily nonprofits, but they are very mission-driven in how they approach their business.

    I recently certified a business in the last two weeks. That is doing some amazing work for teenage financial literacy, and I am just absolutely blown away by these two co-founders who. Found this deep need through one of the founder’s nephews as a matter of fact. And it’s being around people that wanna do good and not only wanna do good, but are doing good, Kim, that really give me this good, healthy dose of optimism and a world, at least from my viewpoint, that needs a whole lot of it right now.

    And that’s where I can find it for me for sure. 

    Kim Allchurch Flick: I thank you for that. Yeah, it’s, it, this is 2026 and people are having some challenges and, we find this network that we have in our community, but also see in other communities of mission-driven, values driven entrepreneurship. That there’s a lot, and that’s where I find my optimism is small, but collective is mighty and I think there’s a lot of good people.

    People are doing some really great things and you also help bring people together so that they can see it. And because of that, I mean I’ve been able to hire people and get jobs done with because I’ve met people through your organization and your networking, and I have an opportunity to really find out how they feel and how.

    They care about their employees. One was solar panels and it was a really rough time because of tariffs. And they were talking about the, the employees were talking about how they loved working for this company, power Northwest, that, and they’d been with other companies that probably would’ve laid them off, but.

    They, they kept their jobs, but the other thing I saw is they were empowered to be creative problem solvers and they really worked together and issues came up and they solved together. And I was able to observe it and they were great to be around and they did a phenomenal job. So I think that’s part of it too.

    It ripples down and it ripples up and it ripples through everything that companies do because when employees recognize it and feel happy and they say, yeah, we could go to a similar company anywhere, but we wouldn’t be treated like this. That’s just one example. And we have others. And you know who they are too.

    But some produce, food, some produce, services, some produce a variety of things. And collectively it really makes a difference in how we do our work, but also how we live our lives. 

    Tom Hering: Absolutely. Yes. Yeah, it makes a real difference. I think that whole stakeholder’s approach versus a shareholder’s approach works wonders for everybody in a business across the board.

    And I think the one thing that, again, we see that is a very consistent marker of the leaders that are in our community is this idea. Not necessarily a new idea, but still a great one is servant leadership. They walk alongside their employees, not in front of them, and their team members and they’re all treated equally.

    And it is really refreshing and that’s why. Employees, team members stay together. They recognize that. And this whole, this example you just shared Kim about Power Northwest is, I didn’t, I wasn’t aware of that. It’s very impressive. And I believe that’s happened to a couple other companies recently that I’ve, recertified.

    So I’ve been hearing the same kind of story. It’s just how these leaders are built. It’s what’s in, their DNA. 

    Kim Allchurch Flick: Absolutely.

    Every once in a while somebody’ll say, oh, we’re not gonna recertify anymore for a variety of reasons, but we’re doing the work. What do you see and what are your thoughts about that?

    Tom Hering: Yeah. I think that’s a, it’s a, it’s an interesting question and certainly we’ve had, a good number of businesses that have chosen not to recertify with us. I think, my feeling is that. The mission of that particular business might have changed the profitability of that organization might have changed.

    And that has been probably the most, those are the two most common reasons why people haven’t recertified with BCFG. Now, I recently heard from a. Business that had been certified then did not recertify for two years, and now wanna be back and recertify. And I said absolutely. They said that they believe in our mission.

    We were helpful as a community. They’re still struggling a little bit, but they’re working out, their revenue scenario. And I always say particularly to to historically challenge communities, we do offer scholarships too. That means, there is no cost to go through our certification if there indeed is a financial challenge with that particular business. As long of course as they’re aligned and with the triple bottom line movement. So we try to do that as well. But overall, I think that the majority, we have businesses like you, Kim, that have been with us, eight, nine years now I think, and several as a matter of fact.

    I think what it help, what helps with businesses that continue to recertify is it, I was gonna mention as we were talking earlier. That a leader gets each year at the recertification while it at 60 questions seems pretty onerous to some people. I understand it, particularly if you’re a solopreneur, but the information that you glean from just going through that process, even if I’m not involved, that leader is able to recognize almost right off the bat, here are some things I need to be doing better.

    Let’s see what BCF GC is doing this. It’s this self-awareness of, wow, here’s a way I can improve my business with my team members. Here’s something that I’m missing. Or I haven’t thought about this particular grain practice. Why haven’t I looked into that? It is an ama It’s very enlightening.

    You’ve been through it and I know that you’ve discovered that yourself. And I think that’s the one thing that I keep telling people that even though I heard from one of our leaders and I, a solopreneur and rightfully so, just a week ago on, on how, she saw this questionnaire and thought, oh my gosh, 60 questions.

    Do I have time? And that’s the question. It’s not that they, that she didn’t believe in it, but did she have the time? And I said, here’s how to do it. Chunked this out. However, whatever guidance I could give her. But in the end I know that she will find some new things that will help her be a better purpose-driven leader and as a result, better purpose driven business, which I think is gonna be more attractive too.

    The, types of customers and prospective customers that she wants as part of her business. 

    Kim Allchurch Flick: I concur. And I think it also goes back to those statistics, and I’ve always done the older Nielsen 20, I think 20 14, 20 17, that said two thirds of consumers globally were willing to pay more for products and services when they know a company has good values.

    I’m paraphrasing. And around 2017, they said that 73% were millennials, and now you have the 2024 PricewaterhouseCoopers. Are justifying paying up to 10% more in the Deloitte, up to 24% more, and 94% of Gen Zs expect values driven. So having a verification helps all those percentages of people find you if you’re a company owner and also helps us find each other.

    When we wanna do business, ’cause we as business people are also consumers 

    Yes. Of 

    something either whether B2B or B2C. So having the proof points and that beautiful infographic, it can be enlightening for somebody who’s looking to do business with someone who’s has great values. So that’s one of the reasons why I personally am driven to recertify, is to keep current, to keep up to date.

    Also, because I like to know how things work and I help others do their certification. So I have a different motive. But I also have a motive for myself, and that is striving and being recognized. For that and what you have as an infographic and a badge that is becoming increasingly recognizable.

    And so all of this helps because consumerism is full of, we know this, millions of messages daily and how do we sort through it? So this is, gives people a way to, to cut through. And those percentages I think are very important. And, but I also don’t wanna dismiss that there are people who’ve been consumers longers.

    Baby boomers onwards, and a lot of those people have good values too, whether it’s originally or evolved over time. And people are also getting more data. And the more we know, the more we might seek to do something good or work with companies that are doing good and there are new innovations that didn’t exist back, didn’t give us choices.

    So having new choices also means we can shift and our values can be pointed in that direction to make choices. 

    Tom Hering: Absolutely. Absolutely. Yeah. 

    Kim Allchurch Flick: So what else would you like to share? 

    Tom Hering: I just, I think what I would share maybe is a couple things, how people might be able to help me better listening help me move the needle a little bit more on this expanding this community.

    And I would say, the first and probably obvious one is maybe to tell someone about it. And particularly if you’re a small business owner listening who cares about the world they’re operating in, thinks about their team, their community, their carbon footprint, tell ’em a little bit about BCFG.

    I, being in the, my first two acts in the advertising world, word of mouth from Trusted Voices is still our most powerful growth engine, and I don’t think that’s ever gonna change. The second is maybe if you’re interested to champion certification as a standard.

    As you were saying earlier, we live in a world where consumers and partners increasingly and those stats from Pricewater House Coopers you know, and Deloitte increasingly, underscore that people wanna support businesses that mean what they say. And if you’re in a position to, to recommend vendors or choose choose certified benefit corporations or certified B Corps you know that they’ve been verified if you’re a journalist or an investor or a community leader, talk about certification, the way you talk about other quality standards and normalize this expectation of accountability.

    And then I guess again, maybe just as a little part A part B of the last, second point I just made there about championing certification is think about maybe being a certified member. And again, whether it’s through our community or through one of the other three communities in Oregon, or many of them are available throughout the United States.

    Do that. I just put a pitch for us is that we’re a Lean Oregon. Organization. We have an outsized mission. Every dollar, every relationship we bring in, goes directly into building the infrastructure for a more accountable econ economy. We don’t need everyone to do all three.

    We just need more people maybe to do one of those things. 

    Kim Allchurch Flick: Well said. How can people reach you? 

    Tom Hering: The best front door is obviously our website benefit corporations for good.com. I know it’s a mouthful. Everything lives there. You know how certification works who’s already part of our community.

    You can see the annual benefit reports of those that have been recertified. You know how to start a conversation about becoming a certified member. If you wanna stay connected with our movement, the. Best practices, member stories, policy updates tips and tricks.

    Sign up for our newsletter. It’s also available on the website. We make it worth your inbox. And, if you’re a small business owner who’s asking the right questions about what your business stands for I’d love to hear from you directly. You can reach out through the website.

    Our work really grows through conversation more than anything. I’m generally energized by every, small business leader, entrepreneur who’s ready to take the next step towards accountability. And then I’ll just say the one thing that we’ve just been building out is if you wanna even just learn more quickly.

    Our YouTube channel now is getting several shorts that have been posted. They’re usually one minute, and that’s at ben Kors for good.com. You can find us on the YouTube channel. So those are some ways that you certainly can reach us. 

    Kim Allchurch Flick: Very clever and I highly recommend the newsletter as well.

    You always have great tips and all sorts of things happening, and it’s for beyond Oregon. It’s a really solid, good monthly newsletter. Yes. 

    Tom Hering: Yeah. Yes. Appreciate 

    Kim Allchurch Flick: it. So thank you so much. And now for the final question, if you could have dinner with up to three other people living or deceased for a beautiful table of four, who would they be and why?

    Tom Hering: So this is, I’m smiling as I’m saying this because I, I thought about this more than I probably should admit, but I kept coming back to the same three people. And not because they’d agree with each other, because the tension would make for the most honest, important conversation I could imagine.

    And because I recently read what, I could probably say is the most important and memorable book I’ve ever read. It was the biography on Martin Luther King, Jr. And it’s a book called King by Jonathan eig. It was written in 2025, I believe, and it got the Pulitzer Prize. Dr.

    King understood something that most business leaders still haven’t absorbed, and that is that economic justice and moral justice are inseparable. His vision, the of the beloved community wasn’t just about civil rights, it was about building an economy where every individual, every person has dignity.

    That’s the North star of what we’re trying to do at BCFG. I’d want him, to push us on whether we’re being bold enough. Probably he’d say no. But the second seat would go to Yvonne Sheard the founder of Patag. And, most people who are aware of the B Corps community or of that particular organization, or both, know that he recently gave his entire company to a trusted, dedicated trust dedicated to fighting climate change.

    He’s the most radical practitioner, I think of exactly what benefit corporations certification is meant to protect. He’s also as people that are, familiar with him know he’s a reluctant entrepreneur who stumbled into purpose. The same way many of our members do. Not by following a framework work, but by following his conscious or conscience or values, I would say.

    So I’d wanna learn from him what he got right and what he’d do differently. And then the third seat’s gonna be probably a clank here. But this is the one people might raise an eyebrow as I said here. It goes to Milton Friedman. And so for those that are unfamiliar with him, he was the Nobel Prize winning economist who wrote the, the famous 1970 essay arguing that a corporation’s only social responsibility is to increase its profits.

    And that essay became the intellectual foundation for shareholder primacy, the ideology that we at BCFG is, essentially built to challenge. We were built to challenge that. So I’d invite him not to argue, but to listen because I think if Friedman were sitting at the table with Dr.

    King, with Yvonne Chouinard and with the evidence of what purpose-driven business actually produces for employees, for communities. For long-term value, he might be the most interesting person in the room to watch, change his mind. I think that dinner would be worth every minute. 

    Kim Allchurch Flick: I think that would be amazing.

    You’ve really got me thinking there. Yeah. And the snarky side of me wants to say, and I’d love to video the whole thing, encapsulate it and put it on 60 minutes.

    Tom Hering: Maybe we could Yeah. Have Scott maybe get Scott Palley to introduce it too. Yeah. 

    Kim Allchurch Flick: Indeed. Oh, well it is 2026. What are we gonna say? Yeah, Tom Hering you are a treasure. I also wanna thank you for. Just this the beauty and friendship you bring to everything. And a nod again to our friend Mary Anne Harmer, who co-founded with you and continues to be a friend to both of us and all things there.

    Thank you for everything. Thank you audience for listening. This is Kim Allchurch Flick. I appreciate you listening to the Mighty Measure. Please share it with friends and listen to other episodes because there’s a common thread running through this and I’m noticing it sometimes purely by accident, but there’s a lot of good out there and a lot of people doing great things to give us a lot of optimism.

    Thank you.

    This Episode’s Guest: Tom Hering

    Tom Hering headshot, smiling, in an office setting.

    Tom Hering is Co-Founder and Managing Partner of Benefit Corporations for Good (BCFG), an organization he launched in 2018 alongside Mary Anne Harmer to grow the Benefit Company movement across Oregon and North America. Under his leadership, BCFG has certified businesses in 13 states and one Canadian province, championing a triple bottom line of People, Planet, and Profit. He is the co-author of two books, Putting Soul Into Business: How the Benefit Corporation is Transforming American Business and 25 Building Blocks to Create a Conscientious Organization, and currently serves as a member of the advocacy action team for the Interfaith Alliance on Poverty. Tom holds a degree from the University of Oregon’s School of Journalism and Communication.

  • Building Trust, Representation, and Opportunity with Titonian Wallace Sr.

    Building Trust, Representation, and Opportunity with Titonian Wallace Sr.

    Titonian Wallace Sr., founder of Nesace Media, community leader, and the first Black chair of the Washington County Chamber of Commerce, joins Kim Allchurch Flick for a discussion about building trust, representation, and opportunity. 

    Wallace shares his upbringing in Benton Harbor, Michigan, his mother’s “never say you can’t” lesson, leaving the University of Michigan, and returning years later to earn a BA in Mass Media with a sociology minor and a marketing certificate, later creating a scholarship fund in Hillsboro. 

    He discusses chamber leadership, creating Hillsboro’s Juneteenth celebration, and stepping down to run for Hillsboro City Council while job hunting amid economic strain on small businesses. 

    Wallace highlights fear in Hillsboro’s Hispanic community due to immigration enforcement, urges communities of color to unite, and finds hope in youth activism and leadership. 

    He argues Oregon needs jobs, regional collaboration, and adaptation to economic shifts, noting service cuts and affordability pressures.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:13 Business Builders Connection

    02:11 Origin Story and Values

    05:41 College Detour and Comeback

    11:22 Chamber Leadership and City Run

    14:43 Community Challenges and Unity

    20:16 What Gives Hope

    23:03 Fixing Oregon Business Climate

    29:07 Call to Action and Self Care

    30:52 How to Reach Titonian

    31:40 Dinner Guests and Leadership

    35:21 Oregon Economy Shifts Epilogue

    40:03 Closing Thanks and Sign Off

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick with the Mighty Measure Podcast, and this is designed to bring inspiration from a variety of individuals who are doing wonderful things in the world, and collectively it makes our world better. Today we have, Titonian Wallace Sr. From Nesace Media. Titonian Wallace Senior is a community leader, business owner and founder of Nesace Media, who has built much of his work around representation, trust, and economic opportunity.

    He became the first black chair of the Washington County Chamber of Commerce in its 129 year history and has helped grow black business membership through the Black Business Advisory Council. He also created Hillsboro Juneteenth celebration and has worked to connect business leadership with real community impact.

    His work is rooted in making sure people feel seen, supported, and able to participate in spaces that have not always felt open to them. Today we’re talking about building trust, representation, and opportunity through community leadership. Titonian welcome. It is a delight to have you here. 

    Titonian Wallace: Yeah. Thank you for having me here, Kim.

    It was great seeing you again. 

    Kim Allchurch Flick: Yes, we met because of organizations and small conferences, local business gatherings, and it’s been wonderful. And then through the small business development center, you were one of the teachers for the Business Builders program, and that was wonderful. I learned so much about your business acumen to 

    Titonian Wallace: that.

    Kim Allchurch Flick: Yeah. 

    Titonian Wallace: Thank you. Yeah. And that was a great opportunity. I thank you for even offering that to me at the time, and I think. How long did I do it for? A year and a half or so. Year and 

    Kim Allchurch Flick: a half at least. Yeah, 

    Titonian Wallace: before I had to step back because. I was I guess volunteering for other roles, but I was gaining other leadership roles at the time that kind of took me away from that, plus running my business at the same time.

    But I highly enjoyed it and I hope all the businesses that went through the course and still likely still do to this day that they really got a benefit from that program. Yeah. 

    Kim Allchurch Flick: Oh, they did the feedback was terrific. And I see you as a multipotentialite. You’re one of these people that seems to be doing many things at once and doing them well.

    What is your origin story the inspiration and values that have brought you to this point? 

    Titonian Wallace: My origin story and what brought me here, my values at my, so for me, I am, I’m originally from Benton Harbor, Michigan. And then I lived in Topeka, Kansas before I came here. But at my core of who I am. I would say goes back to my, my upbringing and my mother, Sharon Wallace who raised me and my younger sister.

    I think one of the most profound things that she left on me that I carry to this day. And I try to share with my children and even other kids that I even mentor now. One of the strongest phrase she ever said to me that keeps me moving forward is never say you can’t. So I grew up not with that, believing that if I tried and did my best, there was nothing that I couldn’t do.

    So because of that, I don’t allow. Outside individuals to limit what they think of me or what I can and can’t do. You can’t do that. Only I can do that and I won’t do that. And so I thank my mother for that and I think our youth today need more of that to understand that. You are more than your situation and your circumstances.

    I grew up poor. I grew up in Benton Harbor, Michigan. A population I think may have been 14, 15, 13 to 15,000 at the time, predominantly black city often compared to your Flint, Michigan and your Detroit, Michigan, because of crime levels and everything like that. But I had a group of, a small group of friends.

    We grew up feeling like there’s more to life than this, than what we see here, where we’re from, and we don’t want this as for the rest of our lives. And we all fought hard to get out. I’ll tell you my from high school, my top 10 graduating class was a mixture of your nerds and your athletes.

    So we had geeks and athletes that were almost one unified circle. Different avenues and paths that we were taking. Some of us were using academics to get through school, others were using sports. But the unifying thing, the unifying message between all of us was, we’re gonna get out of here.

    And several of us did. And that doesn’t happen where I’m from. So to be able to do that and then to get to this point where I am, to where I am trying to make a difference really. I think resonates with people as well as you see when you can see yourself, when you know everyone struggles.

    Everyone comes from something somewhere. And most of us aren’t born with a silver spoon or a trust fund or a rich aunt and uncle that leaves you a large inheritance. We have to work for it. And I get the way the world is now, it seems like we’ve worked our butts off and we get nickels in return. So there, there’s a dynamic shift in the mentality of probably my generation and younger generations, even my kids and even those younger than them.

    To where we’re questioning that mentality of work hard, do good, you’ll get it because it seems like the American dream is no longer accessible by the normal, average person. So that’s my core. Benton Harbor, Michigan. I did go to, I, and I was the kid that did really well in school. I went to.

    What most people don’t know because it’s not on my resume, it’s not in my bio or anything because it’s, it was a part of my story that I had to learn to deal with almost a failure. So right out of high school, I did go to the University of Michigan. I majored in industrial operations Engineering.

    And I went for about three and a half years. Back in that time it was about a five year program, so I was a little over the midway point, but there were things in life that, I won’t go into too much details here, but I was taken out mentally and emotionally and that meant there was nothing left in me.

    And so that potential career path that I had went away. But I do, I will say that my love for education. Took me back to school when I was in Topeka, Kansas. An older adult, married three kids in the home, so we had a household of five. My wife went back to college first ’cause she was like me, a firstborn, overachiever, but didn’t finish.

    But her job that she had was really pushing her towards an accounting degree and she was loving it ’cause she was working for a tax firm at that time. So her and I made a, an agreement, a pact together, and that agreement was since your job, you have this job that’s pushing you towards this degree and you love it.

    Why don’t you go back to school first? I’ll pick up the slack here in the home, but you go to school, get your degree, your accounting degree, and when you finish, I’ll go back to, and I’ll go back and then I’ll get that degree that I felt it wasn’t gonna be engineering anymore.

    My passions had switched. And plus. I wasn’t sure if I was still that math as sharp math mathematically as scientifically as I was when I was younger. But plus I had a business in Topeka. I was trying to tailor my education to help further that business at the time as well.

    And so I ended up going back. My wife got her degree. The funny part with the story of how I actually started back. Was she finished, she got her degree, we celebrated, her family came down and all of that. And then it was time for me to start applying Washburn University where I was going to attend.

    And I hesitated and I continued to hesitate because in the back of my mind I remembered. I’m a student in high school, grade school, middle school, graduated fourth in my class from high school, blah, blah blah. Got a full tuition scholarship to the University of Michigan. But in the back of my mind, I remember something happened and I failed.

    At college once already, the University of Michigan time. So that put some, like for me it was, I think the hesitancy was like, do you really have it? Are you really as sharp? Are you who you were and used to be and say you are. And it, it put a hesitancy in my step of taking that next step to apply and get it done.

    And I don’t know why, because I’ve never hesitated like that before, but I think that that may have been my first bout with self-doubt, and that doesn’t happen. So that was the first and the biggest. So with that going on and me procrastinating of going back. I came home one day and my wife said, your FAFSA filled out.

    You need to finish the application for Washburn. And I was like, oh. She started the process for me. She put her foot in my butt and said, do it. And I did it, and I needed that. And I’ll tell you, my first semester at Washburn University, I got all A’s. I’m 30 something years old. I’m in this, I’m in class with these 19 year olds and these kids are in school talking about Cs, get degrees.

    And I’m like, in my mind, I felt God gave me a second chance to get what I lost and he’s not going to give me a third. And a C is not enough for me. And I got all A’s. And once I got that 4.0 that per, I was like, oh yeah, I’m back. Yeah. And, I breezed through Washburn as well. So I ended up graduating Bachelor of Arts and Mass Media with a minor in sociology.

    I graduated with a 3.9 GPA from college as well. But then I’m such a lifelong learner. I wanted some marketing credentials behind my name for the business that I had then at that time. But I didn’t want to go another four years. I wasn’t sure if I wanted to get a doctorate, so I was like, well, let me go get a marketing certificate.

    I can get that faster can get those credentials behind my name and show the potential clients that we were working with. Then that, yeah, I am a marketing professional as well, and so I went right back and it was. For me, it was invigorating to be able to start learning again and to then start applying it in the business that I had.

    So that’s my back journey, school journey. The roundabout of going to college right after school, not, right after high school, but then having about a 15 year break with life and wife, kids a divorce in there too. So there was a lot going on that. Prevented me from making that jump back into education, even though I loved it so much.

    And then with all of that being said, to this day, even now today, we, I have a black, I have a scholarship fund for students as well here in Hillsboro, Oregon. So that’s full circle for me. 

    Kim Allchurch Flick: Oh wow. What a story. And that brings us to now what are you doing now? 

    Titonian Wallace: Yeah. So now. I, and I know you’re aware of, so I had been the the first black chair of the Washington County Chamber of Commerce.

    But I have been involved with them. I joined the chamber. When I moved here, I started my business in the safe media. About 2016, I believe is when I started it, 20 16, 20 17. And I had a, I had previous experience with the Chamber of Commerce when I was in Topeka. Different experience. This one’s way better here.

    But I was aware that this is what. How you get your business out. You meet with like-minded individuals. After they get to know, like, and trust you, then potentially they become clients and all of that and so forth. But with all of that, I ended up being in a lot of leadership roles in the chamber over the last five years here.

    I recently stepped down from all of those roles on in December of 2025 because I am a. I decided to take the next step in leadership and impact, and decided that I’m running for Hillsboro City Council. But I also find myself in a situation to where I’m running for a council campaigning, but I’m also job hunting.

    The economy has negatively impacted a lot of small businesses, including my own, the ones that I talk to, not just on Main Street, those that work remotely or work from home but we are all being impacted and having to make tough decisions. And it’s not just within our businesses, it’s within our households and families.

    Costs are sky high, cost of living, inflation, interest rates gas, groceries, and it’s getting tough. And here where we are, it’s not just. Intel families that are filling and hurting from those lay from their layoffs. There’s regular families like mine that aren’t even intel related, that have been impacted by a layoff and a spouse having to take a job at a significant pay cut.

    A small business owner realizing. There’s not enough to help sustain the home from the business and then having to reenter the workforce. So those, that’s where I am now. I’m trying to balance running for office, potentially looking for employment, taking care of the mental wellbeing of my family as well during this time, and still wanting to continue to make a difference and an impact in the community where I live.

    Kim Allchurch Flick: That is something that I see. Thank you for sharing that because we are in communities where it is getting rough. For some I, you and I are both surrounded by entrepreneurs and small businesses and seeing that not everyone is thriving as they had been in the past. And there have been some differences that have come on slowly and some that have.

    Come on. Like flipping a switch. Yeah. Particularly when it comes to consumer goods and things like that we know what’s happening and this is April of 2026. And we’re talking about Oregon, but also talking about a broader scope. And yet you, you do so much and running for office is something that I am in awe of people who do that.

    So congratulations. 

    Titonian Wallace: Oh, thank you. Thank 

    Kim Allchurch Flick: you. And sadly, I don’t live in your city, so I can’t vote for you, but I can certainly advocate. What do you see as in the community and what is. Additional obstacles and challenges that you see for yourself and those entrepreneurs and other people around you?

    Titonian Wallace: In the community right now we can’t talk about what’s impacting the community without initially discussing the federal administration’s immigration enforcement on the Hispanic community. Which is our community here in Hillsboro, Oregon. They account for up to almost 25% of the population here in Hillsboro.

    So what happens to them matters, and it should matter to all of us. And what we’re seeing from these families they’re in constant fear. And when I look at it, when I try to analyze these things myself. My analogy for this last year under the current administration, how it’s impacted all people is, I feel it’s put everyone in a fight or flight response 24 7 and that stress, tension, cortisol, angst, all of that.

    All the time. And especially for our underserved communities, our minority communities, our communities of color, whatev, however you label them personally. But right now, specifically our Hispanic community is hurting. The businesses are hurting. We are seeing individuals not show up because they’re afraid.

    They can be taken away. Their kids, their family, things like that happen. So that on the business level also bothers me, but that’s a large community issue as well. But with that, I think also there needs to be messaging to all communities of color that you all need to band together moving forward and put aside any excuse this language is, if it sounds harsh to some, but any idiotic or asinine.

    Racial or sta racist stereotypes that you have against other communities of color, you need to get rid of that because it’s not a matter of when they come for you, it’s a matter of when, not if they come for you, but when and then also if we don’t band together and lock arms together, the day will come when you look to your left and right and you have no allies.

    And that makes you the easier target. You see it now, one by one is how they attack us, other than with sweeping policies that are affecting education, especially for black and brown kids. The dismantling of the Department of Education. So that’s on that wider national level. But even on the state level, we have a state that’s not really doing enough to promote.

    Business friendliness. Our economy here and I don’t even wanna say the economy, the job market here is in dire consequences right now. We need something to, we need people and leaders in place that understand that you need jobs. To have the services that your cities, your county, and your state depend on.

    You need those property taxes. You need the the payroll taxes on the state level, property taxes here on the city level. So those are some things that I’m seeing holistically. But on the local level, what I would really want is for our local leaders to understand that we have more than one crisis going on at the same time.

    One is humanitarian, one is economic, and we need to address both to the best of our ability right now, and then put things in place to where in the future no one particular group of people should feel like this ever again. Ever. I’ve often say I can’t believe I’m in 2026 and have to deal with racism still at this level.

    And having it being encouraged from the federal government at such a systemic level so high that I feel advancement for people of color has been set back at least 30 years and is going to take more than one democratic administration to change this and get it back to what we thought we were almost good.

    I just I’m appalled that we’re here and I wanna do my part, but I don’t want to, I don’t wanna come off too preachy to people, but I’ll make my points, especially during my run for office and just let them know there, the only way we’re gonna get out of any of this is if we work together.

    Put aside your petty differences. Let’s learn to communicate and collaborate and believe the democratic process will work when good people are in place. ’cause right now, we I just feel our leadership, especially on the national level, all needs to be changed. 

    Kim Allchurch Flick: Indeed. And you’re one of those good people.

    Thank you for running. You said a word that has always struck a nerve with me as being one of the most cruel, and that’s the word, stereotype because. When a sentence is started with those people or they, and encompassing an entire mass of individuals, most of whom are on the receiving end of a stereotype, are saying, that’s not me.

    I’m nothing like that. And these caricatures that, 

    Titonian Wallace: yeah, 

    Kim Allchurch Flick: create division between people are very cruel because most people are not the stereotype. And yet a stereotype is bestowed upon them by others, and it does become cruel and it does create these things we’ve seen. So thank you for being so candid about all of this.

    It’s super important. With that, what makes you optimistic?

    Titonian Wallace: The number one thing that make me more optimistic and this is, once again, it’s federal level, but here locally. The day when high school what? When? When high school kids in the city of Hillsboro walked out and protest against ice. That gave me hope because that showed me, there is some in the younger generation that are saying, enough is enough.

    Were tired of this. And now what they’re really doing and saying is, okay, adults, you need to do something now while. Because you are in power. You are the ones that can, but we’re going to continue this fight next too. So that gives me hope that there’s a generation of potential leaders that are being.

    Being made right now because of the situations that we’re in they’ll be sharpened, they’ll be hardened because of what we’re seeing, what they’re seeing happen to their friends and family and their neighbors and chiropractors dropping off their kids at preschool. Being snatched up and 5-year-old kids being taken to detention centers and people being killed across the country.

    But I also want others, I want. That gives me hope and optimism, but I want to take a step back. I also want people to realize this happened to black people in 2020, and I don’t want you to lose sight of that. We were the ones on the list. Then our Hispanic community is on the list now and there is some division about, well, who shows up for who?

    Show up for every community. Because we’re not, like I said, we’re not gonna make it through. We’re not gonna get to a better place without doing this together. But the kids that I’ve seen that did that walkout, that gave me, I smiled. That gave me hope. And then I think the other thing that gives me hope is I I attended a college and career fair.

    With I was at a booth that the Hillsboro Community Foundation had there with Madeline that works for Hillsboro Community Foundation and realizing that entire college and career fair was put together by the Hillsboro Youth Advisory Council, another group of high functioning kids making a difference, not just for themselves.

    Before an entire graduating class from the city of Hillsboro, that gives me hope. There, there are kids that care that wanna see students like them reach their dreams, whatever path that may be, whether it’s academic or vocational. And I love that. I think between the high school walkout and being a part of that college and career fair create put on by young men and women.

    That gives me hope. 

    Kim Allchurch Flick: Thank you for sharing that. What gives you hope for entrepreneurs and businesses? Is there anything else that 

    Titonian Wallace: in the state of Oregon that, oh, Kim, a lot has to change. 

    Kim Allchurch Flick: Yes. 

    Titonian Wallace: And that it has to come from the state level and we haven’t seen it. The one thing that gives me hope.

    Is that I know that there are leaders in place now across jurisdictions or that are running for certain offices that, and hopefully will be in those positions that have made it clear that they are open to dialogue across these jurisdictions. To do what we can to try to make the job market the economy better for all of us as a whole, because they recognize what I’m saying, what I’m saying on the social level about we need to work together.

    That applies on this governmental level as well, whether you’re city, county, region so all of those entities. I want, I’m hopeful that there are good leaders. Stepping up and wanting to step into these roles, and they’re willing to have the conversations, but not just have the conversations collaborate and get away from the negativity that’s in politics and realizing we’re here to do work for the people to make things better for them.

    And I’m not a politician, right, but I feel like. I had the, I had an opportunity while being a part of the Chamber for so many years to have an impact on not just the 800 business member organization, but on a city. Without being an elected official yet and seeing that impact. And that’s why I’m so freaking driven to want to continue doing it.

    When you see the good impact and the other people that then take it and do good work as well, that’s infectious. And it, it can drive you to, to say, well, I’m gonna keep doing good work until the city says no. 

    Kim Allchurch Flick: I love that. An impact without being a politician, that means all of us can do something. 

    Titonian Wallace: Any, you have to do it.

    Here’s what I’ll say, and I, it is not profound, but we as individuals, and that’s all of us right now, no one can sit back and say, what are they going to do about this? What are they going to do to change this? Because right now, the date the they is you, the date the they is you and I, we are the ones that have to.

    And I’m not gonna say they is everyone. ’cause there are some, the radicals we’re I’m done. We’re done. And that’s both sides we’re done with that. But the common sense, common good work for the majority, not the minority outside voices that just happen to be the loudest. That’s where we are now.

    Kim Allchurch Flick: And it seems also that business sustainability is a nonpartisan issue. It should be that having businesses be strong, having businesses where people can support their families, and Oregon is one of those states. Where the collectivity of small business is the economic engine of the state. And that’s built.

    Oregon founders said that Oregon in Oregon consumer goods is to Oregon, what tech is to Silicon Valley. And thinking of it that way in the collective matters, so the individual health of, and sustainability of every single business. Matters collectively, regardless of how people think politically.

    Titonian Wallace: Yeah. And it matters on so many levels because that’s just the start, right? Of course when you talk about business, you have to talk about land which here, the laws kind are very restrictive on what we can and can’t do. But what a number that fascinated me that I learned early 20 20, 20 25.

    That I don’t think is out there enough in messaging is when you talk about the development of the land in Oregon. Before we try to get down to Hillsboro itself, only 3% of the land in Oregon is developed or populated 3%. That means there’s 97% open. Maybe room to grow. What if we only needed to get to 7% to get our economy where it needs to be?

    Then that means we still have 93% of the great air, great water the wonderful views, the beauty. That we so value and we improve the standard of livability because now we can afford the services that we need. We’re in a position now to where I think people, I want the general public to realize you’re we’re likely about to see trickle down economics work, meaning, and it’s never get, make the money at the top and it trickles down.

    I’m talking about the deficits. You’re gonna see that finally work because the state is nearing what near a billion dollar deficit they’re gonna have to do. Cuts. Counties are going to eventually have to do cuts and cities are eventually gonna have to do cuts, and then you’re gonna see degradation of services.

    Maybe that’ll start waking up some individuals to realize we need jobs. We, we absolutely need it. And families are hurting and this is how things are paid for in this state. So things would have to change on the state level drastically. But if it doesn’t, I believe regional coalitions need to get stronger in inter city Coalitions need to get stronger.

    We need to have those conversations about. What can we do to shore up our economies as neighbors because the city isn’t doing us any because the state isn’t doing us any favors right now. What can we do together collectively? What can we do across counties? What can we do regionally include metro in that conversation as well?

    So that’s where my thought is. I don’t think we can get out of any of this used go by you, the old methods. Stand by trying to go it alone as single jurisdictions. 

    Kim Allchurch Flick: Wow. Exclamation point. That’s so profound. Is there anything else you’d like to share? 

    Titonian Wallace: Let’s see. I don’t know. What did I miss?

    Anything? With everything that’s going on. I just, I would just say I want business. Business is good, not just for the economy is good for standard of livability. It’s good for neighborhoods, it’s good for communities it’s great for schools, and which is another thing that, that really resonates with me.

    I also sit on the Hillsboro School Board bond development committee for 2026. So we’re in the middle of that, going back to the people asking for money for schools. But I think that’s very important and that’s something that I would never not support. Right on, right alongside libraries, public safety and school education and workforce development, and those things that we need to do.

    So I, I would say, I know it’s hard to stay positive now, but lean on your family, friends, and neighbors. Find the good that’s around, maybe turn the news off a day or two. I’ve had to do that. I’m an avid news reader. Most, a lot of other people, they may read books. I read news, knowledge, information data.

    That’s what I do. I don’t just read for fun. Sometimes the news can be very, depressing. How many wars are popping up? How many the criminal aspect of the government that we’re seeing? I’m right there with you. I’m in the fight. I want you all to join the fight, speak up.

    What we’re living through right now is not the reality that I hope the majority of us wanted or expected. Let’s do what we can to get back to some sense of normalcy is what I would say. 

    Kim Allchurch Flick: Yes, indeed. I appreciate that. How can people reach you? 

    Titonian Wallace: Yeah, so I can be reached. You can reach me. My, my business is Nesace Media, which is a digital marketing agency.

    It was full service, but I think I’m pulling certain services out during this time that I’m even going through in my personal business. I do still take on clients but you can reach me via go to the website at NeaseMedia.com. That’s NesaceMedia.com. You can email me at TWallace@NesaseMedia.com. Either one of those methods will work. 

    Kim Allchurch Flick: Absolutely. Thank you so much. This is a conversation that can and should be ongoing and I really appreciate all the points you’ve mentioned so far. It is a important futuristic looking. Conversation to be had, and I appreciate all the points you’ve mentioned.

    The final question is, if you could have dinner with anyone living or deceased up to three people, so you have a nice table of four, three, or two, who would they be and why? 

    Titonian Wallace: Okay, so given it a little thought, I think the two, the one alive person I would want. So I have dinner with is Barack Obama, president Barack Obama.

    The reason why ’cause that he is recent history and to me he is what an exceptional leader looks like and acts like and behaves like compared to what we’re seeing, and that’s why. Likely he’s constantly attacked because of those differences. Because when you talk about the best of the best, and he may not have been the best president, but normalcy empathy, how he treat and how regular individuals felt when they mentioned him, saw him, got to shake his hand or meet him.

    That’s an impactful leader. That’s that’s someone that resonates across cultural aisles. Generational. He has something in him that I probably need to learn. So I would love to sit down and pick his brain, especially if I’m going on a political route. Like I’m not going to be like you. I’m a I’m my own person.

    I’m really straight up and down, straightforward, speak my mind, speak my peace. But I do it from a aspect of I take data, knowledge, information, pros and cons, evaluate, then make a decision, but I’m decisive and we move forward if it works. We do what we, if it doesn’t, we go back and rebound. But I think he would he had the pulse of the people during his time in office and the hope that he helped invigorate in a nation.

    Some of that needs to come back. And I don’t know how. Because we’re so divided self-inflicted, I like to add as well based on the current government. So he would be one that I was like, what would you do to get us back to something that’s normal to where we all can work together, pick his brain on tho on those levels.

    But then just how his rise how he still maintains a public persona. He is still well loved out of office right now. And that’s something the current president can’t stand to. So I would love to sit down with president Obama, the second person. I would sit down with Albert Einstein just because I’m a math and science nerd, and nowhere near that genius level that, that he was.

    But God, wouldn’t it be fascinating to sit and listen to that mind, speak to you in person? I think it would just blow me away pro I probably wouldn’t understand much. Right. It depending on if he gets into, well, I’ll understand a little bit about the theory of relativity because like math and science was my thing.

    But he can go into some, I don’t wanna say some abstract concepts that I probably haven’t even thought about, and that would be a, a very. Intellectually stimulating conversation and an attempt to learn from a real genius, right? That, so he would be the other, and I may have another one, but I need time to think about it.

    So those would be the two that, different ends of the spectrum, different purposes, but they both fit who I am and what I would like to know, learn, do, and the type of individuals I would love to be around. 

    Kim Allchurch Flick: I think that’s a fascinating dinner table. 

    Titonian Wallace: I don’t know if you’re gonna have anybody else ever say those two together, but that works for me.

    Kim Allchurch Flick: Good for you. It’s your table.

    So a bit of an epilogue. We were having a discussion about history of Oregon, and I mentioned that when I moved into Oregon back in the early nineties and had a job where I traveled a lot, I drove through small communities, large cities, and observed that it was an era where a lot of people were unemployed because the timber industry shifted and.

    We were talking about our observations of how the economies have shifted through time.

    Titonian Wallace: And that was, as you know, it led me into into my talk, which I have had on my mind here for a while, and something that I think I would have to try to vocalize to, to the general public.

    I, what I feel is that. The general public may not be fully aware of the changes in the economy that has happened over time, even here in the state of Oregon, and hit City of Hillsboro. I think I was also mentioning how, some individuals have that nostalgia of what it was and wanting it to remain that what remain the same.

    But there are things that happen around us that dictate. Change and growth are necessary, and we’re in one of those times right now, and I related it back to, as the economy of this state in the past. I don’t have the years at the, in the top of my head before 80 something I would believe.

    Was the timber industry is what, what led the economy in the state of Oregon and the surrounding cities and whatnot. And then now after, I believe you were mentioning when you came, was it 85 when Nike was a little smaller? 

    Kim Allchurch Flick: Yes. 

    Titonian Wallace: When you came here. And I’m not sure how big Intel was yet, but. During the switch, then we switched.

    We became the silicon forest here which is another switch in the economy from the timber industry to advanced manufacturing in the semiconductor industry. And that required change, new jobs and growth. We are in another shift right now. Do generally caused by AI and advancements in technology and GPU usage and all of that, and energy storage and usage and things like that.

    But we’re in that, we’re in another change now to where we have to be able to adapt to what this new economy is going to look like if we’re going thrive and create the jobs that are needed for families to be able to stay. Here we are. The population in Oregon is stagnating or if not declining from the last study, if that.

    I remember reading there, there wasn’t as many transplants such as myself moving in but more moving out, especially from counties with high taxes and whatnot. There’s things that we need to be able to do and talk to and speak to the general public. These shifts in the economy are almost existential crises that we need to address.

    Quicker than what we have. And I believe we’re at a point now to where we should have been doing something four to five years ago to help us now because we lost 3000 something jobs from Intel in 2025. We lost a Edwards vacuum. Part of that, that supply chain, if I look at the state, we lost a Dutch bros moved to Arizona because we are no longer competitive.

    That means we’re going to, we’re losing jobs and it’s affecting all of us. So I hope, my hope is that people start seeing, like the shift in the economy dictates the things that we need to do to try to help our overall economic health. And we need to really consider what’s next in order for us to continue to thrive.

    Now, if we do nothing, you will see the cost for. Cuts. And I’m not just talking about just budget cuts, I’m talking about job cuts, cuts to critical key services that your city, your county, your state, depends on. You will start seeing that and sometimes I wonder, does our local population need to see Hillsboro begin to fall on that?

    That list of best places to live in America? Will you get it when we start falling down? And it’s because of the economy and the lack of jobs. The lack of op the lack of affordability. 

    Kim Allchurch Flick: Yeah. 

    Titonian Wallace: How starting at 600,000 is not affordable, so that’s why I believe they’re moving more to dense construction to where more apartments is here in Hillsboro will be built over single family homes.

    Like it may not be an option Now. So yeah, so that’s what we talked on stepped on 

    Kim Allchurch Flick: and very realistic. 

    Titonian Wallace: Yeah.

    Kim Allchurch Flick: Titonian Wallace, Sr. Thank you so much for your time and to all the listeners, thank you for your time as well. This is Kim Allchurch Flick with the Mighty Measure Podcast, and Mighty Measure impacts coaching in support of. Impact driven businesses.

    Thank you all so much. Have a great day. 

    Titonian Wallace: Thank you. 

    Kim Allchurch Flick: Bye-bye.

    This Episode’s Guest: Titonian Wallace Sr.

    Titonian Wallace Sr. headshot. Smiling and standing outside with a building in the background.

    Titonian Wallace Sr. is a community leader, business owner, and founder of Nesace Media who has built much of his work around representation, trust, and economic opportunity. He became the first Black Chair of the Washington County Chamber of Commerce in its 129-year history and helped grow Black business membership through the Black Advisory Business Council. He also created Hillsboro’s Juneteenth celebration and has worked to connect business leadership with real community impact. His work is rooted in making sure people feel seen, supported, and able to participate in spaces that have not always felt open to them.

  • The ROI of Vulnerability and Building Cultures of Wellbeing with Adam Nemer of Simple Mental Health

    The ROI of Vulnerability and Building Cultures of Wellbeing with Adam Nemer of Simple Mental Health

    Adam Nemer, founder of Simple Mental Health and author of “Simple Mental Health: The ROI of Vulnerability,” joins Kim Allchurch Flick for a discussion about creating workplace cultures of mental wellbeing.

    Nemer recounts leading at Kaiser Permanente for nearly 20 years while struggling with severe, undiagnosed depression and anxiety after finding his father’s suicide and later his mother’s death, until a senior leader – prompted by a mental health first aid class – encouraged him to use the EAP.

    After treatment and piloting mental health first aid training for 400 employees, he normalized mental health conversations, which he says coincided with top employee engagement and KPI performance, including a five-star Medicare rating.

    He discusses stigma, generational shifts in leadership, and making wellbeing and psychological safety core values, emphasizing both the human and business cases for mental health literacy.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:17 Adam’s Kaiser Journey

    02:31 Breakdown to Breakthrough

    04:48 The Intervention Moment

    10:23 Mental Health First Aid Spark

    12:34 Training a Culture Shift

    17:04 Results and Core Values

    19:12 Workplace Stigma and Challenges

    21:27 Leading With Feelings

    22:10 Stigma Shame Silence

    23:06 Vulnerable Leadership Shift

    25:27 Mental Health Literacy Why

    28:06 B Corps Human Case

    30:08 Business Case For Wellbeing

    32:32 Small Business Ripple Effect

    35:23 Optimism And Mentors

    38:55 Book And Contact Info

    39:40 Dream Dinner Guests

    42:28 Closing Reflections

    Kim Allchurch Flick: Hello, this is Kim Allchurch Flick of the Mighty Measure Podcast. So delighted to have Adam Nemer here, and this podcast is a series that shows us that even seemingly small activities can have mighty impacts. Collectively, we can move change for good forward. I love sharing my optimism because of these people and their stories and driving contributions.

    I’m so excited to have Adam as a guest today. Adam has created Simple Mental Health. He’s the founder and he is also an author, former executive at Kaiser Permanente and founder of Simple Mental Health. For nearly 20 years, he led Kaiser Permanente while silently struggling with severe yet undiagnosed depression and anxiety.

    His life and leadership changed when a compassionate colleague encouraged him to seek help showing the profound impact leaders can have on their teams wellbeing. Today, Adam works with organizations across the Americas in Europe spreading mental health literacy and helping build cultures where. Both people and performances thrive.

    Today we’re gonna talk about creating cultures of mental wellbeing. Adam, it’s great to have you. 

    Adam Nemer: Oh, thanks so much, Kim. It’s great to be here. 

    Kim Allchurch Flick: So what has been your journey and the inspirations that have brought you to what you’re doing today? 

    Adam Nemer: Oh, my journey. I, the bottom line, I was a 20 year Kaiser Permanente leader in the Pacific Northwest CFO of our care system and COO of our insurance operations up there.

    And, it was a wonderful career. I loved it. And on the one hand, I. I joke, I bleed blue. I just love the organization. They invested so heavily in, in training me to be a facilitative and psychologically safe leader. But on, on the other hand, it was a really hard 20 years, working in healthcare, like in any.

    Entrepreneurial. Any business environment? No. No Environment’s harder than the other. We just say that ours is so hard, right? In this constant. Challenge to reduce costs, improve quality, improve service. It was, for the first 15 years I was doing everything I could to become a more psychological, safe, facilitative leader.

    But it really, and our performance was improving on our teams, right? But it wasn’t until. For the love of the universe, Kim, I had a complete, I had a complacent, I had a complete emotional breakdown, right? Woo. Complete emotional breakdown, which helped, which, which accidentally set me on a leadership path.

    That two years later, we had the highest employee engagement in Kaiser Permanente’s Health Plan nationwide. We had the highest on almost every KPI for health plan operations. We were number one. We were the highest performing Medicare rated health plan in the Northwest. We were only five star Medicare rated plan.

    We were, we’re the top 6% rated Medicare plans nationwide. So I’m going my whole career learning all this stuff about psychological safe leadership. I’m doing everything I can. Not knowing that this whole time I’m also struggling with severe mental illness, then boom, I have this emotional crisis complete.

    Gotta work for six months complete out of it. And then over the next two years, as part of my recovery process, it just tweaked a few things about my leadership that completely changed our performance. And so I, I did a lot of keynote talking and a lot of work within Kaiser for a few years sharing the story.

    Then I just decided that’s what I wanna do for a living. I was a, I, when I was a kid, I wanted to be a ski bum, work with my, and work with my dad. The next thing you know, I’m like the CFO of a four and half billion dollar company, right? So I found my calling. I, so I love this. So that’s what I do now, help organizations create cultures and mental wellbeing, improve their performance.

    Kim Allchurch Flick: That is beautiful. And also I think rare. I’ve been in, I’ve been in the corporate world as many people have, and there’s varying degrees of caring or not, and there’s varying degrees of pressure or not. There’s varying degrees of burnout and not, and I remember a lot of people, myself included, who sometimes.

    Thought this is gonna burn me into the ground, but I dare not say anything. I dare not behave as though things aren’t just totally great. And I was wondering, was there help for you along the way when you had your crisis, were other people involved or,

    Adam Nemer: so let me paint a little background. So you understand what happened at, I had an intervention. I, in a way, I kind of had an intervention, right? So one morning on a Monday, I showed up at work at seven 30 ish in the morning, and I got a. On my calendar, a meeting at eight 30 in the morning with one of our national leaders.

    My boss for the health plan here in Portland, right at eight, at 8, 8 15 in the morning. I had no idea about this. And when I got to his office 20 minutes later I walked in the door and the first thing he said to me is, Hey man, how are you doing right now? I, let me go back for a second so I can paint the background to, to this.

    I had, when I walked in that room that morning, I had no idea that I had spent the last 18 years struggling with.

    Severe, but undiagnosed depression and anxiety. When I was a 29-year-old kid in Portland, Oregon and getting groomed to run my family business, I, my I found my dad after he died of suicide. He was my best friend, my business partner, the dude I always wanna be just like, and at that crossroads of my life where I needed it the most, and it would’ve prevented so much pain down the road. I only had a few therapy sessions going off in the world. I got an MBA got married. I had this amazing, remarkable Kaiser Permanente career. I led a national labor negotiation finance team.

    I led our implementation of electronic medical records in the Northwest. I got to be the CFO of our hospitals in the northwest, our CFO of our health system. Then our run, our health plan up there. On the outside it looked like I had a dream life. On the inside, I was one fricking hot mess and I had no idea.

    I couldn’t control my emotions. I had heart pain. I was really sick all the time. It was, I checked with hindsight, every box of severe mental illness for all those 18 years, but I had no idea. I was just moving along thinking life sucks. So then about three weeks before I showed up that Monday morning, and that guy has me join him in his office.

    I found my mom after she passed away, she’d really struggled with substance use and a lot of serious mental I issues. She didn’t die of suicide, but she didn’t die from trying to live. And what happened is after all those 18 years of severe mental illness, after finding that suicide, finding my mom’s passing.

    What happened is in those in the hours and days afterwards, it put me into a complete state of emotional collapse. By then, I’d been promoted. I was running the operations of our health plan in the northwest and I started, I started wearing Levi’s to work t-shirts. Pretty sure I wore Birkenstock sandals a few days.

    If I shaved, I’d miss half my face. I just looked like hell hell, it looked like I was gonna, the beach. Not going to work. So that’s what had, that was me. So I show, that was my 18 years, and then I had this triggering event, and I was in a complete state of emotional collapse. And I show up on a Monday morning and I had no id, I knew I, I just didn’t know that I was sick, right.

    I had no idea what was going on. So I walk into David’s office and he’s like, and when I walk in, I look like shit. Excuse my language, man. I’m wearing my hair. When I had hair, it was like I just looked, I looked bad walking in, right? So I walk in just looking like hell, first thing Monday morning and he’s like, Hey man, how you doing?

    I’m like, I’m doing great. He says, so, yeah. I know about you finding your dad’s suicide now, and I know about you. You just found your mom’s passing. Are you seeing a therapist? Is that why you’re doing so well? And I’m like, I don’t need to see a therapist. I’m doing great. He says yeah, I get that Adam, but do you know the signs to look for in yourself in case you might need to get some help down the road?

    As I say, no, he like pulls out of his pocket and slides across the desk, our EAP business card, and he is like, give folks that e why don’t you give the folks at EAPA call? It can’t hurt. You’ve had these. Traumatic life experiences, and you should at least know the signs and symptoms to look for in yourself in case you might need to get some help down the road.

    Next day, I left his office saying thank you. I was so out of it. I had no idea what he was doing, as obvious as it was saw the EAP counselor. A few days later. And I really crashed there. ’cause that’s where I realized in his office, going through the checklist that I had, I was really sick.

    And that was the beginning of my last eight year recovery journey. And, to land the story though land the plane of the story, I guess should say is this National Kaiser leader, he said, did somebody have an impact to make this happen for you? So David, he didn’t just show up on a Monday morning and call me into his office and ask me how I was feeling.

    Here’s what happened, right? The day before on Sunday, he went to church and in church on Sunday morning they went to, he had a mental health first aid class.

    Sit there. Oh yes. I can’t believe the universe works like this. He’s sitting there and there, this mental health first aid class at his church, and they’re going through the signs and symptoms and he’s like, Adam, Adam, Adam, Adam. Oh my god, M’s in a lot of trouble. Next part of the class, they teach you how to approach somebody in a safe, thoughtful, caring, nonjudgmental manner is when he came up with that idea of handing me the EAP business card the next day.

    So a senior leader in a. $90 billion business. I joke, I’m like, David went to church one day. He put mental health literacy in his professional toolbox. We all have physical health literacy in our professional toolboxes. If someone was choking in a board meeting, we’d know how to save their life.

    So he just went to church one day, put a little mental health literacy in his toolbox. Next day in a five minute conversation, helped change my life. So, you talk about, you’re mentioning the small activities and the small actions that leaders can take that make a really big difference to these five minute conversations.

    And I left Kaiser after a, I really love the organization. It’s my friends and family. I joke, I still, I, I bleed blue. I just, that’s such a lovely place. But I left there to start an organization, to teach leaders how to have five minute conversations like David had with me and to teach ’em.

    How to normalize the topic of mental health on their team so that they create cultures of mental wellbeing so that it actually not only improves the lives of their teammates, but improves performance and that’s really, the. The last piece of my background is this performance piece, and this is so accidental, Kim.

    Oh I gotta tell you, sometimes my kids are like, dad, you’re just some doofy old guy. How. No I, some things are just accidental sometimes. So what happened is after I saw that EEP counselor, I took about six weeks off of work, right? Starting antidepressants, therapy, all of that. And when I ca and when I came back to work, I,

    I started to think about leadership differently. To help break the stigma to get me into therapy, the psychiatrist and therapist had to teach me some basic facts, and these are gonna blow all of you and all your listeners away. They still blow me away. Every year, more than a quarter of a Americans experience a clinically diagnosable mental illness, but less than half get help, and the average time period from the onset of symptoms to getting help is 11 years.

    So when I came back to work, I just started thinking about leadership differently, right? I had maybe 400 ish people on our teams in the northwest, in the health planet back then. And so that meant I had a hundred of my colleagues, my, my friends, really my brothers and sisters who were gonna be in just as much discomfort and pain as I’m in.

    And so few of us were gonna get help and I’m like. Holy smokes. What if I what? What if we’re gonna have a hundred people with heart disease, cancer, diabetes? Now you do something. And so I volunteered to pilot for Kaiser nationwide to. Mental health First aid at work-like program, we trained all 400. We took all 400 people outta work.

    In half day sessions, we trained everybody in the core tenets of mental health. First aid by these are classes with executives, managers, staff all intermixed together. And over the course of two weeks, we taught everybody the core tenets of mental health for state, how to recognize the signs that someone might be struggling.

    How to approach them in a safe, thoughtful, caring, nonjudgmental manner while providing hope that recovery is possible, and knowing how to guide ’em to services in the community and offered by your organization where they can get help. Basically, we all just learn how to have five minute conversations like David had with me and what happened, and this is what gets back to over the next two years, right?

    So over the next two years as a business. Running our health plan, the Northwest, the only thing that we did different over those two years than the years before is the following, right? We just kept training everybody on mental health first aid on a regular bay. We were talking about it all the time, and I didn’t do it on purpose, Kim, this was so accidental.

    I don’t think I’m the smart. I was so accidental. But you know, what happened is. So I’d be in a meeting and I’d be like, guys, I’m having an anxiety attack. I need to step out for a bit. I’m gonna go for a walk. Or guys, I’m having a really sad day, go easy on me. Or guys, I gotta leave the meeting early today.

    I don’t wanna be late for therapy appointment now. I wasn’t being authentic and vulnerable with what was going on in my life to try to be a good leader. At all. I was trying to be a good patient. I was really sick. I was so sick back then. Kim, I can’t begin to tell you. And the beginning of my therapy, I asked my therapist, what do I do if I’m having an anxiety attack at work?

    She goes, well, just tell the people that you’re around. I’m like, I can’t do that. Are you kidding me? She goes, Adam. You have not talked about this for 18 years. If you want to get better, you’re gonna have to start recognizing that it’s okay. And we just kept talking. I’m like, okay. So that’s what I did. Now, I didn’t know what was going on at the time, but with retrospect, what happened and what I learned is.

    When the senior leader of the team is open and honest about what’s going on in their mental health on a daily basis, that creates the opens up the space for everyone else to be open and honest about theirs. So what happened over those next two years? Those you think about, we have 400 employees, right?

    We’re talking about self, first those hundred, because we’re training everybody and talking about this all the time, those hundred people that would naturally have needed help, they, a lot of them naturally went and got help, right? And then all of us, because for the love of the universe, we’re talking about mental health and self-care all day long.

    Why so it was the only thing that I was talking about all day long. You get what you may, you get leaders get what you talk about. So I, we were doing performance stuff. It’s just, if it was anything else that I was talking about, it was mental health and that just meant that everybody else was talking about it, right?

    Two years later, Kim, two years later, we had the highest employee engagement stats. Talk about feedback loops with employees and wanting to create employee engagement. Our team’s had some of the highest employee engagement stands for Cross Kaiser Permanente Health Plan nationwide. We had the most engaged feeling empowered, promoted staff and it was because of this.

    We also, two years later, on almost every single key performance indicator that Kaiser Permanente tracked for health plan operations, right from time to market, to product quality, to claims processing. Our teams in the northwest were number one. Wow, we’re number one in the company. We also, two years later, we’re the highest rated Medicare health plan in the Pacific Northwest.

    We’re the only five star rated health plan in the Northwest for Medicare, and we’re top 6% nationwide. All I wanna do is get people not to hurt. But just by training everybody on some basic mental health literacy information, like David littered his church that day, and then modeling and encouraging everybody to be open and honest, just, we just changed our culture.

    You know what we do. It’s this is what I do at Simple Mental Health now. And again, I. I I don’t know that I’m actually, I know that I’m not smart enough to have created this on purpose, but what we accidentally found, and this is the work that I do with simple mental health, is help companies think through the actions that they might take if they were to add wellbeing and psychological safety to their list of corporate core values.

    Because core values drives, it’s vision. Why are we in the business mission, how we accomplish our vision, core values? How do we want to behave to accomplish our mission and vision, right? The core values are those behaviors that leaders are supposed to express, model, reinforce, and become our culture, right?

    When you add wellbeing and psychological safety to your values as an organization, everything changes. 

    Kim Allchurch Flick: I really love this. It’s, and I’m thinking back on my own career in corporate life and how some of the companies I worked for were better at training than others, but we were trained in things like compassionate leadership, coaching, someone.

    Talking about calling somebody in, not calling them out in front of people, giving the bad news first, ending on a good note all these kind of things and encourage people along. But never, ever, ever along the way did anything like this come up in the training. And some of the companies I worked for were grew to be very large through mergers and others were.

    Pretty boutique and small, but it seems like what you’re talking about could work in a small company, huge corporations. And it’s been missing. And I also just remember one time I was working and I’d worked myself into the ground. I’m the kind of person, but a colleague said, I’m gonna take a mental health day.

    And I was like, what? We can’t do that. That’s like, you call it a vacation day. And it struck me that. That person actually did, but there wasn’t a policy for it or anything like that. They just did it and it always stuck with me. Like, that’s probably a really, really good idea and to have everybody involved.

    The, but the other thing that didn’t happen very much when I was at work, or you just 

    Adam Nemer: have your PTO your illness days, they’re just wellbeing days. You don’t have to mention if they’re physical or mental. 

    Kim Allchurch Flick: Exactly, and we had e EAPs, but the thing is most people would never tell anybody else if they called an EAP line.

    So what you’re talking about seems so super important. So what have you seen in the community and in your worldview, and what have been some challenges as you create this solution of simple mental health? 

    Adam Nemer: Oh, what have been some of the challenges?

    I think that

    many of us, and I’m not gonna say older generations, right? Gen Xers and then the Baby boomers, right? W we were trained that, there’s no room in business for feelings, and you leave your emotions at the door and we’re this executive look

    and

    millennials, gen Zers, they bring their emotions. It’s my grandpa and dad would say, why should you do, why should I do what your boss asks you to do? ’cause they pay it. Your check Millennials and Gen Zs, it’s change management 1 0 1. If they don’t think it’s the right thing to do what their boss asks, they’re not gonna do it.

    And so it’s because we gotta start bringing our feel. If you wanna be an effective leader with the next generation of people who are our colleagues, right? We need to break through some of those basic assumptions. And those basic assumptions are those two. Now then you, that breaks into the stigma, so you might ask early, one of the questions like, how’s it possible that a quarter of us have a clinically recoverable mental illness, but we don’t get help? It’s because of stigma. 80% of people who don’t get help for the wellbeing, for mental, health conditions say they’re worried about what other people, but number one reason is stigma.

    It’s like the myths around mental illness that we taught ourselves in society, like depression isn’t real. They drive the stigmas like. People with depression aren’t just weak, and those stigmas, dry feelings of shame, like, oh my God, I’m a depressed person or I feel depressed, so I must be a weak person.

    So what I do is stay silent. So it’s this cycle of myst stigma, shame, and silence. And what we’re, we’ve been taught as a society that we’re not supposed to talk about mental health, right? It’s just what, it’s a taboo topic. And so what’s. What’s hard about the work that I do is we’re asking leaders to say, you may have been taught one way and reinforce your entire life, but to be successful going forward, it’s, do you really want to be a successful leader in the future?

    It’s about showing your emotions. It’s about being vulnerable. When you talk about psychological, safe, facilitative, courageous leadership, that’s all about being authentic, vulnerable leaders and saying, I know that I don’t have the answers. My team does. I’m gonna facilitate them to create the answer. My job is not to, my job is to create a high performing team.

    My job is not to do the work of my team.

    Kim Allchurch Flick: Yes. That it makes such a difference, doesn’t it? 

    Adam Nemer: It makes all the difference in the world. Yeah. And so it’s hard. So that’s been, so what I found is that it’s like, what’s been hard about this is there’s take all the leaders out there. There’s a third of ’em a certain set. They’re just not open to the idea.

    Some that are super open and some that aren’t sure. And so what’s hard is there’s perhaps more of these guys and gals than I then it’s, I have a lot of of convincing to do with a lot of folk. But what gives me so much optimism is so many folk I meet throughout the course of the day, I get a heck of a lot more.

    Yeah, I get what you’re saying as opposed to 

    Kim Allchurch Flick: indeed. Oh, and you and I met fairly recently through an introduction, and I’ve been thinking about this topic ever since. I think it’s critically important what you’re doing. So 

    Adam Nemer: who would think it’s like improving physical, if someone was showing up with a bad back at work every day, they were, their productive wouldn’t be, their productivity wouldn’t be good.

    Same thing with mental, I mean, it’s like, this is like, it’s. S for the love of the universe, Kim. I it’s like you can help people improve their lives and performance all the same. I’ve spent so many years like beating my head against the wall, trying all of the psychological safe tactics and all of that stuff, and doing a good job, but still not getting there.

    It wasn’t until this. We just actually, and you know what? I think it is, you mentioned the companies that you used to work for did some nice facilitative psychological safe coaching and training like we did at Kaiser. So here’s my theory, and this is what I, or I shouldn’t say my theory.

    This is how I experienced this, right? So for 18 years as a leader at Kaiser. I went, I started by getting trained in servant leadership, then facilitative leadership, the psychological saving. It’s all the same sort of stuff with different phrases and it evolves over time. And basically I, I think about those leadership approaches or are just approaches to are tactics.

    Leaders and managers might deploy on a regular basis so that they create a space amongst their colleagues and team where everyone feels the safest to perform at their best, to be who they are and share their points of view. And so you go through all these trainings and the, and when I, then we went, then we became mental health literate by taking the first aid class for a half day.

    And it answered the change management 1 0 1 question. Why? So we all know change management 1 0 1. You gotta explain to P if you want people to change their behaviors, you gotta explain why it’s so important, right? And so we were learning all these psych, I was learning for 20 years, all these psychological, safe, facilitative leadership proposals approaches, right?

    And I was having to memorize them. I didn’t feel ’em so much, but just memorize them and I’d get ’em. I didn’t, I, they were just, they weren’t in who I was. They weren’t part of my foundation. I was just learning the tactics and then I learned the why by learning what mental illness is and what mental health and wellbeing is by learning what the signs and symptoms are, by learning what it feels like by learning how to help people and get help.

    I learned. Our teams learned in all the leadership teams. We learned why psychological safe leadership is important. So once I, so what we work with organizations, it’s once you have mental, basic mental health literacy and you create a culture, mental health literacy, having a culture of psychological safety is just a hop, skip, and a jump down the road.

    ’cause it’s just, it’s so much easier to do. It’s so much easier to create a culture of psychological safety when it’s based on a foundation of simple mental health literacy. 

    Kim Allchurch Flick: And that is beautifully simple. I appreciate that so much. What do you think about because we were talking a bit about B Corps and I.

    Mission driven companies, and yet some probably hadn’t thought about mental health literacy the way we’re discussing it. What do you think are the possibilities as part of being values driven, as you mentioned before, what do you see as the possibilities for adding this and how does that make a B Corps or non B Corps even stronger?

    Adam Nemer: The B Lab community and the is new to me, and so I’m really learning about this and what’s I get so excited that I’m connected with the, this movement now. And the reason is that, I left an overpaid underworked mid-level executive job at a wonderful company. ‘Cause I wanna change the world, right?

    And for me, and they trained me to be what I think is a kind human leader who cares about people. I was trained to do that at Kaiser Permanente by my coaches and mentors and I think and I, when I started this organization four years ago. I thought that people would care about the human case for change.

    Why should organizations invest a couple hundred dollars per person for a half day of training and and then roll then just have some reinforcement stuff. ’cause it’s gonna save lives and it’s the right damn thing to do. Oh my God. Why would you be a leader if you wouldn’t want to do that?

    That’s how I was, that’s how I was trained to think. And but as I go out into the. Real world. What I found is a couple things. One, not everybody, very few organizations you’re lucky. I was lucky at me where your organization, you worked at me with Kaiser because they trained us in psychological, safe, facilitative fleet.

    That is not the norm out there. It is not the norm in corporate America. It’s not mid-size small business that no one even know. What I’m finding is I thought everybody understood it. People don’t it. It’s. It’s not out there. And what, but, and almost, I mentioned earlier though, there was kinda like three different folks who are interested in this work.

    Some that are really interested and some that are not sure those that are really interested. They’re mostly they feel the human case, but they are driven. By the business case, depression drops, productivity 35%. So if I improve 20% of my employees outta depression, I’m gonna improve two days of work out of a week.

    People who struggle with their wellbeing have five times more unplanned absences through the course of the year. So if I can help someone get healthy, actually show up for work, that it’s a, there’s this huge business case, right? And so as a business person, you look at the book that I wrote.

    There’s a lot of the human case, but I go through a lot of the business case for how this will improve your core business metrics and relate it to what, how it helped improve our core business metrics. And so it’s been, I love what I do and I’m just so lucky that I get to do this, but there’s just been this, I don’t know.

    I know I’m a recovering CFO, but I’m not a money guy. I’m not motivated by money. I just motivated by do the right thing, the money will follow. And so it’s I don’t know, inked, inked on me. I’ll create a world, it’s just a word. It’s ined on me that i’ve had to talk more about the business case than the human case.

    And so your question that started this entire answer was, what? What about the connection with B Lab is what’s so neat about, every single conversation that I’ve had with a member of this community, I’ve talked with people in companies that are certified. I’ve talked with consultants, I’ve talked with a handful of people since over the last handful of weeks.

    And every one of them a hundred percent, it’s all about the human case. I have to say. I tell about where you think, oh my God, that’s amazing. I love to help our people, blah. And then I have to say at the end. You know, it’s also will help improve your core business metrics. What do you mean really? So that’s what I’m just, I am Y’all been coming to Milwaukee for the champions retreat in a couple weeks.

    Just ’cause it’s like I found a community of business leaders who are gonna in be inspired by the human case. And when I can show ’em the business case, how it’s gonna help their business performance, I’m just so excited. It’s great. 

    Kim Allchurch Flick: I agree with you. I also think that there’s possibility for people like me who have gone from corporate or some never been in better solopreneurs or maybe have a couple of contractors they work with, but there’s also the client piece.

    And sometimes with clients, especially working with clients for months, even years at a time, we have an opportunity to recognize things in each other and. This idea about simple mental health and noticing something in someone to be able to ask them heartfelt questions can help along a, across a variety of lines, like with partnerships and suppliers, and.

    As we work with each other and friendships form, that can be a window of opportunity to maybe recognize something in someone else they’re not seeing. And I think there’s, for the, for more small businesses, there’s that opportunity as well. You are really onto something that I think is super important.

    Adam Nemer: I think it helps build the community outside of your business. So, I’ll let you in on my secret plan. I genuinely believe that. I’m one of those Margaret Mead folk. Never doubt that a small group of people could change the world, ’cause only a few can. I was just raised to believe that stuff by my parents.

    And, I believe if business leaders across America put mental literacy in their professional toolbox and cascade this knowledge to their organizations across America, average annual training is $1,400 per person. We’re talking $200. This is like a reallocation of existing training dollars.

    This is not an expensive or complicated thing, right? But 95% of Americans work. So if we were to have leaders train this what happens is when. You become mental health literate just like you. And when you take a, and when your company teaches you how to take a employee health and safety class around how to dispose of batteries in a safe way, which is good, each and s h and s program, you take that knowledge home, right?

    And you try to dispose of batteries in a safe way at home there too, right? So you, when you learn CPR, you don’t say, I’m only gonna use this knowledge at work, right? I’m only gonna use this knowledge at home. I’m gonna let people choke at work. When you give someone mental health literacy in the workplace.

    It goes straight into their home life. It because it impact, it impacts ’cause when you walk around, once you’re trained on how to recognize the signs and symptoms, what you learn is we’re walking around all day long recognizing this in the people that we, strangers, our friends, our family, our loved ones, acquaintances, and there’s really small little words and phrases we can use that can help encourage somebody to, that they might get some help.

    Kim Allchurch Flick: That makes me optimistic. What about you? What makes you optimistic? Again,

    Adam Nemer: honestly, for the love of the universe I was raised to be optimistic by my parents, my parents and watch modeled by my grandparents. They. They the values they taught me as a young kid

    I learned that you can do anything in this world that I was taught. I was just raised from a young age to think I. I don’t know. I think I was special. I can do anything right and we can make a difference. And then and that just, I think, so I was raised and then I was blessed with some remarkable mentors along the way.

    I get most of my, it’s funny, I’m an MBA and a CFO and all that, but I really, I’m a liberal arts college student from Claremont McKen College. I’m just a history student, I get my leadership inspiration from the classics and that’s who made me, an o like okay.

    On my desk over here, like le the books that I have on my desk, I have, okay. My book that I wrote. Then I got the Odyssey, I got Václav Havel’s Disturbing the Peace, and I got The Good Soldier Švejk. So for me it’s it’s funny, you ask about optimism. This mother, this dude got home, this guy kicked out a bunch of Commies.

    He started a revolution, right? This is ti I, so I was just raised to by parents to think that I could do anything, and then I got educated in stuff that inspired me just to think that way. And so I just I’m an optimistic guy. See it’s funny. Okay I was, I have a friend I used to work with Catherine Vany.

    She’s now a nurse leader at a, some hospital system up in in the Seattle area. And her dad’s a leadership consultant and she told me this phrase he uses that I love. It’s is the glass half emptier glass half full? Doesn’t matter. Glass r it’s always refillable. So that’s just always refillable, always refillable.

    So I just I was just, I am blessed that I was raised by parents and grandparents who maybe arrogantly taught me I could do anything. And then I was blessed by these, wonderful mentors, professors at College Gaines post these wonderful leaders at Kaiser Permanente who modeled that you could be a.

    Human and also a good leader and that you could man working in healthcare wires you to be optimistic. It’s one crisis after another. Oh my God. If you’re not optimistic when you are working in healthcare, you’re in the wrong business.

    Kim Allchurch Flick: You’re saying that because also I came out of healthcare as you know, and people who’ve listened to the podcast know and it is inspiring. Recovery is inspiring. Innovations are inspiring things of that nature. And it’s a joy to have you here. And I think you are taking a snowball down a hill that’s gonna gain momentum and be really important for the future of people who.

    We spend a whole lot of our waking lives working and why not let it be joy and a place to be recovering and a place to be real and authentic? What else would you like to share and how can people reach you? And please tell them the name of your book. 

    Adam Nemer: Oh yeah, sure. The name of my book is Simple Mental Health the ROI of vulnerability.

    And you can get a hold of me you get our, my website connect with me there at simplementalhealth.com.

    Kim Allchurch Flick: Thank you. And all of that will be in the show notes for those who are listening. The final question is. If you could have dinner with up to three people to join you at a table of four who are living, were deceased, who would they be and why? 

    Adam Nemer: Up to three people. 

    Kim Allchurch Flick: So there’s four of you.

    Adam Nemer: Oh that, that is, there, there’s three faces that come to my mind and and it’s a no brainer for me. My my idols are the people that are like my idols. Muhammad Ali, bill Russell, bill Walton. I want to have dinner with Muhammad Ali. Bill Russell and Bill Walton.

    Bill Russell. A fighter for rights. A fighter for what he believed in man as a African American leader in the Boston community through all those years. He was a Bill. Russell was a

    inspirational. Ethical, moral human being who, who just fought for he thought was right. Muhammad Ali, come on. This just the greatest. He went to prison instead of fi he went to prison. He gave up. He could have been he gave up the prime of his career and went to prison. ‘Cause of what he believed in.

    Then you got Bill Walton. He’s my, I, it’s funny you say, I got Portland, bill Trailblazers. Bill Walton I just happened to have her right here, star of the early seventies, UCLA, Bruins, Walton was a funny guy. Grew up in Portland and it, so I grew up as a kid, like being a Trailblazer fan, right?

    Of course I think Bill Walton’s the greatest. But the thing is I. Over the last decade or so before he passed, I started listening in to a lot of what he wrote and a lot of his podcast, a lot of information about him. And he was just one of the most inspirational good conscious driven human beings.

    And he taught me my own personal mantra. The thing that I think about. I try to think about regularly every day throughout the course of the day and when I’m having a hard day. ’cause I still struggle with my mental wellbeing on any given day. And what I think about is this one Walton is, I heard him say once, which was learn from the past.

    I’ll say it like you would say it, learn from the past, dream of the future, but live in the moment. I love that. I think it’s great and he is just a happy guy. So those would be my theme. If I could have dinner with those two, that would be amazing. 

    Kim Allchurch Flick: I think that would be a raucous, fun, incredible dinner.

    Thank you so much, Adam Nemer, you are a joy to have on this podcast. I have learned so much and I think. The possibilities are so terrific that we can all move forward. Keeping our finger on the pulse, so to speak, of our own mental health, and also on the lookout for others and the world will be a better place.

    That’s right. Thank you all. This is Kim Allchurch Flick with the Mighty Measure Podcast with the message that can continue onward indefinitely. Thank you all. Have a wonderful day. 

    This Episode’s Guest: Adam Nemer

    Adam Nemer headshot. Smiling and sitting at a laptop with a window in the background.

    Adam Nemer is an author, former executive at Kaiser Permanente, and founder of Simple Mental Health.
    For nearly 20 years, he led at KP while silently struggling with severe, yet undiagnosed depression and anxiety. His life – and leadership – changed when a compassionate colleague encouraged him to seek help, showing the profound impact leaders can have on their teams’ well-being. Today, Adam works with organizations across the Americas and Europe, spreading mental health literacy and helping build cultures where both people and performance thrive.

  • Teaching What Technology Can’t with Tracy Hooper of The Confidence Project

    Teaching What Technology Can’t with Tracy Hooper of The Confidence Project

    Tracy Hooper of the Confidence Project, joins Kim Allchurch Flick to talk about building confidence and real connection in an increasingly device-driven world. 

    Hooper traces her values to a large, welcoming family and her TV news experience, where introducing herself with her full name and treating people as significant helped create trust. 

    She says the Confidence Project “teaches what technology can’t,” emphasizing in-person conversation skills, eye contact (or looking at the bridge of the nose), and open-ended “Kickstarter questions” using “what,” “how,” and “tell me more.” 

    They discuss how phones can block presence and how talking to strangers builds “social courage.” 

    Hooper describes coaching methods like creating a “like list,” sweet-talking yourself, practicing public speaking through rehearsal, and workplace techniques to amplify quieter voices.

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    00:24 Family Values and Newsroom Lessons

    02:13 Launching the Confidence Project

    03:41 Real Conversation vs Devices

    04:59 Eye Contact and Kickstart Questions

    06:12 Phone Free Spaces and Schools

    09:27 Missing Life on Your Phone

    11:22 Talk to Strangers Build Courage

    13:09 Lyft Story Listening Skills

    18:35 Naming the Confidence Project

    20:18 Confidence Is Action

    21:23 Confidence Through Practice

    22:18 Rehearsal Beats Winging It

    24:47 Build Your Like List

    27:00 Sweet Talk Yourself

    29:38 Confidence at Work

    31:40 Amplify Quiet Voices

    33:21 Recharge and Recover

    34:42 Conversation Comeback

    37:35 Resources and Book

    39:00 Dream Dinner Guests

    41:31 Final Takeaways

    Kim Allchurch Flick: Hello everyone. Welcome to the podcast. This is Kim Allchurch Flick, and I am here with Tracy Hooper of the Confidence Project and I’m so delighted. Welcome. 

    Tracy Hooper: Thank you very much.

    Kim Allchurch Flick: So what has been your journey up to. What’s inspired you along the way and shaped your values to create the confidence project?

    Tracy Hooper: Oh my goodness. My values were really shaped by my family. Growing up in a big family, there are six of us. I’m the second four girls and two boys, and really my parents taught us how to treat everyone as if they are the most important person in the room because you are. Anybody we’re talking to is the most important person in the room.

    They matter. And that started, growing up around my family dinner table and with my grandparents coming over and neighborhood kids would come to our house and everybody was welcomed and treated with dignity and respect. Then I got into the TV news business, and that is a challenging industry where it’s get what you can hurry up, do it faster.

    It’s not really about building relationships. It’s about having a transactional experience. If someone’s in a crisis and you’re covering that story for the news, but what I found is if I approached people. And introduced myself using my full name. I looked them in the eye. I shook their hand and said, I’m sorry to meet you under such circumstances, or congratulations for whatever they’re excited about.

    The people immediately connected to it. When you attach your first and last name to an introduction, it’s much more interesting than, Hey, I’m Kim. Hey, I’m Tracy. And I think also too, for people who are in the news business. There is an assumption that people would know who we are, but to say my first and last name really let people know that I understood that they might not know who I am, even though there’s a cameraman next to me and the logo from my station.

    I think treating people that way, making them feel significant, really has been a part of. Of my journey and really what led me to the Confidence project was that I noticed that the way people were talking, interacting with each other was changing. This was in 2012 and I thought what skills do I have that I could make it available for people to talk about getting to know each other?

    And I started the confidence project thinking, oh, it’s going to be, how do you introduce yourself? How do you introduce someone else? How do you start a conversation with someone you don’t know? But it’s really expanded into Kim. It’s teaching people what technology can’t. That’s really what the Confidence project is all about.

    Teaching people what? Technology can’t. How to communicate and carry yourself with confidence. You can’t depend on an iPad or iPhone or a Zoom call for that. We’re talking in person, but, or we’re talking by Zoom. But there’s so much more to having a real conversation than what you might have on a text or in an email.

    Kim Allchurch Flick: Oh, that’s so brilliant and I love how you expressed it, making people feel significant. Teaching what technology can’t. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And that must be really interesting now because technology curves are exponential and it’s pretty fascinating world we live in. So tell us more about that. 

    Tracy Hooper: In my view, people hide behind their devices.

    I was leaving my colleague’s house the other day. We were working together at her house and I got in my car and there was a woman walking up the street with her dog. And as soon as I walked to my car and she was walking next to my car, she went right to her phone. And I thought, what is intimidating about looking at someone and saying Good morning.

    We think that and I think we’re so used to being on our devices that we have conversations by text. That’s not a conversation, that’s a text. We have conversations by email. That’s not a conversation. That’s email. What we’re doing right now is a conversation. It’s a dance. It’s a back and forth.

    It’s a partnership. You speak, I listen. I speak, you, listen, we take turns. Sometimes you lead, sometimes I lead. But it’s all about that connection, connecting. And when we connect in person or what we’re doing right now, it can be magic. It can be the opportunity to really understand a person better, look at their perspective, let them hear what you have to say.

    So that’s what the confidence project is really about, helping people feel comfortable in all kinds of situations, not the least of which is in person. And I always tell people if it’s tricky for you to look someone in the eye, which is the way that you make people feel important, if it’s tricky for you to look someone in the eye, look at the bridge of their nose.

    It’s a great fake. It’s in the family, it’s in the neighborhood. And that’s part of what I do is just help people feel comfortable with other people. And one of the ways that you can do that is asking what I call or asking Kickstarter questions using the magic words, which in my view are what, how, and tell me more.

    If we simply asked those simple, use those simple words to get in a conversation with someone, what brings you to here tonight? How did you hear about this event? Tell me more about your company. What brought you to this part of the country? Tell me more about that. That’s interesting. I never thought about it that way.

    Keep going. When we o ask those open-ended questions, he gives people a chance to talk about their favorite subject wishes. Themselves. 

    People love to talk about themselves. Of course. We want people to be interested in us. That’s a snippet 

    Kim Allchurch Flick: And so important, and I’m also thinking about the devices and networking events that I’ve been to.

    And there was one recently where the rule was no devices and it was a meeting. We were supposed to come away with notes and things like that, but the rule was no devices. And it was great, and I’m not gonna say it wasn’t difficult because I often take notes on a device, but 

    Tracy Hooper: yeah, 

    Kim Allchurch Flick: paper will do and, but the engagement was really terrific.

    I 

    Tracy Hooper: love that idea. I’m gonna recommend that to some of my clients and colleagues. I just saw something, I don’t know whether you watch the Pit, it’s a second season. Oh, so good. And as if we don’t have enough medical shows, but I just love it. And I was listening to Noah Wiley, who’s of course the Star and the executive director, and he said in the studio, no one is allowed to bring their phones.

    And they put their phones in a cubby, and next to that is a library. And so instead of picking up your phone, you pick up a book if you’re in between takes or you’re not shooting much that day. And I thought, isn’t that brilliant? He’s helping people to stay fully connected to their character or to step into another world by reading a book and not getting it off our phones.

    I, I thought that was. So smart. My husband just finished teaching business, personal finance and accounting at Lincoln High School here in Portland. And they have cubbies now for the kids to put their phones, which I think is a step in the right direction. All the literature, all the research shows that it’s not good for us.

    We need to use our brains. We need to talk to each other. 

    Kim Allchurch Flick: Indeed. And I’m so glad you’re bringing. As well. There’s been a couple of news reports about schools and how it’s a weaning process too. It’s been difficult, but there was a principal that was noting when they let, even when they let the kids say, have their phone during a break or between classes, often they would show up late to the next class because the phones suck us in it’s dopamine hits.

    It’s a variety of things. And at first they said only for emergencies. And he said, we’d hear kids talking with their mom about what they were gonna have for dinner. And he was like, okay, we’ve gotta define emergency. Yeah. And how difficult it was to give them even a little bit. But also some of those studies that show, even if you go camping where there’s no cell phone signal and it’s more gently forced.

    It can’t be on the phones. People usually feel so much healthier and so much better after, after a while of that. So what you’re talking about I think it’s compelling to remember, yes, they are tools, but also they can’t be front and center of life otherwise we it’s interesting the more information we have access to, the more we miss.

    And I’ve noticed that that’s an interesting about myself too. That’s an 

    Tracy Hooper: interesting, say more about that. Tell me more. What do you mean? 

    Kim Allchurch Flick: I’m thinking about sometimes it’s dangerous. I have seen people cross streets looking at their phones. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And I, I traveled through four cities in Asia with Portland State University and we were doing projects.

    And in the biggest intersection in the world, which is in Tokyo, it’s where people flow all at the same time. It’s a site to behold. And one of the students kept playing Candy Crush and a couple of us literally had to grab his elbow and walk him across the street. And for Candy Crush, he was missing one of the greatest sites in a city that he is never been to that kind of hold that something can have.

    And even at dinner we went to a little restaurant where. We couldn’t read the menu. And there was some company men, it was a small restaurant and Japanese company men, and they noticed us being from all sorts of different countries, not being able to read the menu. And they ordered for us. And this same kid, the ch the one from China, looked up enough to.

    To be delighted that he got skewered chicken hearts. He was absolutely delighted. And then he went back to his phone and Oh 

    Tracy Hooper: my 

    Kim Allchurch Flick: goodness. And these men were engaging with the rest of us, with none of us knowing how to speak Japanese. And it was, and I remember that he probably doesn’t remember because he was un Candy Crush.

    And so that I think is what I mean by that. Going to a park, are you gonna look at the phone or. Look at the birds, and sometimes the phone can help us look at the birds. I admit to using eBird and Merlin quite a bit, but it’s it’s an assistant instead of it being a distraction.

    Tracy Hooper: Are you familiar with Esther Perel? 

    Kim Allchurch Flick: I am not. 

    Tracy Hooper: Esther Perel is a. A very well known international relationship therapist. She speaks nine languages. Can you imagine sitting in the therapist chair and if you speak French, German, Spanish, Italian, Portuguese, she would be able to converse with you. And she says this, it’s important to talk to strangers.

    Talk to strangers not a stranger, in a dark alley at 2:00 AM. Talk to strangers, which could be your Uber driver, your Lyft driver, someone who you see regularly at your coffee shop, but you’ve never spoken with them before. If you’re at a athletic event, at a reunion, at at a wedding reception, she says, talking to strangers builds social courage.

    Social courage. And it’s spontaneity, it’s improvisation. It’s serendipity, it’s curiosity. When you build that, when you are curious about other people and you have the courage to speak to people who are it’s a lab. Nobody’s gonna bleed. Nobody’s gonna die. You’re practicing talking to other people in a safe place.

    Then it gives you a, she says it builds trust. If we don’t talk to strangers, she said, we don’t build trust in them and in ourselves to be able to communicate with them. And I often tell my clients, think of it as a lab. It’s an experiment. I’m going to talk to my Lyft driver and use those magic words.

    What, how, and tell me more. How long have you been a Lyft driver? How’s it going for you? I remember one time I was taking a lift to an event and I was dressed in business attire. I had on a black coat and heels, and I was dressed up. It was for business. And when I got into my lift. The gentleman, I heard the music change from Hard rock to classical.

    I thought, that’s interesting. So I sat down in the back, I put on my seatbelt and I said to him, good morning. Thank you for being here. Thank you for a clean car. I was like to thank people for a clean car. And I said I noticed that the music changed from Hard Rock to classical when I got in the car.

    Is that intentional? And he said, yes. I said, tell me more about that. He said I could tell I got a vibe from you that you were professional. And so I wanted the music to reflect that. I said, how long have you been experimenting with this with this idea? He said, for about three months. And I said, what’s been the change?

    He said, my tips are higher. And I thought, wow, simply being aware, being attentive, being attuned to other people can benefit everyone. I felt good. It was calming music for me. I was on my way to give a presentation. He didn’t know that, of course, and he was responding to me. That showed respect for. What I might like.

    And it started a conversation and yeah, I gave him a higher tip. 

    Kim Allchurch Flick: Wow. That’s how intuitive and how interesting I, you brought up Lyft drivers and it reminds me of a story that happened before COVID, but I’d flown into Salt Lake to see my family, and I decided to take a Lyft. And I usually open with some kind of a question, like, how are you, how’s your day?

    That’s usually been my open and I’m gonna change to your questions that you recommend. But what came out of that drive was I, he had an accent and I commented and asked him, what brought you to Salt Lake? Instead of, where are you from? I didn’t really make assumptions about what brought you to Salt Lake.

    Turns out he was a journalist from Caracas, Venezuela. He had to leave so he wouldn’t be killed. 

    Tracy Hooper: Wow. 

    Kim Allchurch Flick: And that was just before COVID. Same regime that has just been shifted a bit and talking to him about how his life as a journalist and how important he felt journalism was.

    And yet he first landed in la. And just worked any job he could to try and bring some of his family over. And that conversation was 45 minutes long during the drive. And it touched me a lot because he talked about realities. He didn’t sugarcoat anything and then, bring it to now, and I always wonder, is he even safe?

    Is he even still here? And. This is somebody who just wanted to tell the truth and maybe he got some of those stories up because some of the passengers asked questions who could tell others and be informed and aware and almost, I would say 80% of the Lyft drivers, Lyft were, I’m Lyft person myself that I’ve been with.

    Many have been from overseas. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And they’re doing what they can and some are PhDs and getting to know that those little conversations have expanded my worldview. 

    Tracy Hooper: Oh, definitely. Or it could be someone who’s in between jobs. Yes. It could be someone whose mother is sick and they need to have the flexibility to take their mother to get a dialysis procedure.

    And then they have to drive at night. Everybody has a story. Everybody has a story that will break your heart. And if we are curious as human to human, person to person, I think our world can be so much richer. I was struck by when Phil Donahue died. I always. He was one of the, my mother was the original talk show host Kim, and then there was Phil Donahue and then there was Oprah.

    But Phil Donahue said before, about a month before he passed away, he said the foundation of what he covered in the 7,000 episodes he taped was curiosity. And he said, if we can just learn to. Be curious about each other. We live in this global world. We can get along better if we knew someone’s story.

    And that’s what I mean, a lift ride. Somebody you see, walking your at the dog park, if that’s where you take your dog. It’s not, nothing’s dangerous about it. It’s simply making conversation. And then when you’re ready for a real conversation with a prospect or a client or a job interview, or you are on a panel to select someone for a job, then you’re more comfortable having those natural conversations.

    Kim Allchurch Flick: Indeed. And how did you name your. Company, the Confidence 

    Tracy Hooper: Project. Ask that. I have worked with a woman for a long time. Her name is Sarah Garrison, and Sarah helps me with everything technical. Everybody needs somebody like that in their world. And Sarah and I was talking about this company.

    I wanted to have AC company by communicating with Con, I didn’t even use the word confidence. And Sarah said to me, well, you know, my sister and I are working on this project. I said, oh my gosh, Sarah. That’s what we’ll call it, the Confidence Project, because it’s a project it’s ever changing and growing and expanding, and we’re all learning.

    And I said, oh my gosh, quickly. Get the URL. And so Sarah went to get the URL for the confidence project, and at the time the URL, the confidence project was already taken. It was a men’s underwear company, so I couldn’t get the confidence project, so I just got. Confidence project. That’s fine. And then about three years ago, I got noticed that the confidence project was for sale.

    And I guess the underwear company didn’t last. And so I bought the confidence project. So I have both the Confidence Project and Confidence project, but I really love it because it’s unfinished. It’s in process like marriages, as my mother always says. Marriages are in process all the time.

    And relationships in general. That’s where it came from. 

    Kim Allchurch Flick: It’s unfinished. I, that is so profound as I stand here in my project house with my beautiful husband, you’re right. It’s a journey and I think that’s part of the wonderment of it and the word confidence, I think it’s, and shame on me.

    I assume that lack of confidence is often in young people, teenage years, life transitions, but it can also occur quite a bit in adulthood, throughout adulthood. And so what do you see and how do you work with people on confidence? 

    Tracy Hooper: Oh first of all, confidence is a verb. The way people become.

    The way people become confident is by taking action. Taking action. My theme is take action, make mistakes, adjust, refine, repeat. We just finished the Olympics. Those athletes were not winging it. They have been practicing and taking action. For years, Mikaela Shiffrin. I thought it was such an amazing story.

    She won all these gold medals two Olympics ago. The last Olympics. She didn’t win any this time. She won a gold, but she said, I’m always terrified when I go down the hill, the mountain, but I do it anyway and. I think if someone’s goal is to be more confident in conversation, if they want to be more confident having a difficult conversation, if they want to be confident speaking up, I believe for any professional, if you really wanna have a rich professional life, you need to be able to speak publicly.

    You need to be able to stand up in front of one or many and speak. And you don’t have to be Winston Churchill or Margaret Thatcher. Or Michelle Obama. But you need to be able to speak with confidence in front of a group, and that is will help the trajectory of anyone’s career and that takes practice.

    Sir Michael Caine, the brilliant British award-winning actor, said rehearsal is the work, the performance is the relaxation. You’re so rehearsed, you’re so comfortable with the material that when you get on stage or you get in front of a group, that’s when you can relax. And I think that’s so interesting because we just assume that the Meryl Streeps of the world, the Jerry Seinfelds of the world, are naturally talented.

    Yes, they’re talented with a lot of crafting that goes along. Jerry Seinfeld said before he ever performed for the first time on the Tonight Show, he rehearsed his four minute monologue 150 times. No wonder it sounded smooth. And guess what? We owe that to our audience. We owe that to our. Colleagues to be prepared to a prospect if we’re pitching for, a proposal that we have we owe it to them to be prepared and not wing it.

    My mother has this great expression without notes, we wander. And I often think about that. People get up to receive an Academy Award and they say I just don’t know what to say. And I’m thinking, girlfriend, you are one of five people who’ve been nominated for this best actress award. And you’ve known for weeks that you got this nomination.

    You need to be prepared. I always get mad. I’m thinking, bring some notes and thank the people you want to, or give us some words of wisdom or leave us with some hopeful thought about our future. Don’t just say, I don’t know what to say, Kim. I don’t mean to get started on this, but I do mean to get started on this.

    We need to be able to say, you’re right, who we are and what we represent, what value we bring, and it could be. With regard to your own career or what you believe in, if there’s something a project or a cause that you believe in, to be able to say that with confidence and that comes with practice. 

    Kim Allchurch Flick: So how do you work with people?

    How do you take them from feeling lack of confidence or may maybe not even knowing it, they just don’t know how to start, or they’re feeling. Such lack of confidence. They’re terrified and hiding in a corner. How do you bring the best out in people’s confidence? 

    Tracy Hooper: One of my secret formulas is that I, the first session I have with people when I’m working one-on-one, is that we create a like list.

    And that is, they have to tell me everything they like about themselves. And let me tell you. It can be painful because they think, oh let’s see. I am, I’m pretty organized and I am, I’m pretty friendly and I’m. Smart enough, there are all these, catches. What do you mean pretty organized?

    Are you organized or not? Yes, I’m organized. Anyway, they gimme their whole like list and then after about five or six, sometimes people will say, I can’t think of anything else. I say, keep going. Oh, okay. And then they come up with three or four more. Okay. Is that enough? No. That’s not enough. And this takes up a fair amount of time.

    And it’s enlightening because then I say, what do your friends like about you? What does your family like about you? And sometimes someone say, I’m estranged from my mother. Okay. Is there someone else in your family? Yes, my cousin, my sister. What do your colleagues like about you? What do your bosses like about you?

    And sometimes Kim, I will get. Three pages of notes of what people like about themselves. And then I say to them, okay, now close your eyes and I’m gonna read to you your like list. And I don’t want you to say to yourself, yes, but I should have, I can’t. And I will tell you, almost every single time people weep,

    We rarely take the time to talk about what we like about ourselves, especially with another person. And that’s where we start. So that when we’re working together over a period of time, then we can go back to that like list. When they’re talking about presenting something, some, an idea to their boss, we can go back to their like list about I’m organized, I have a strategic mind, I am an inclusive person.

    And then they can bring that into the work that they do. It’s really very painful, powerful. And I’ll tell you something else about three years ago, I felt like I was always motivating myself by saying, get going. Just come on. What is your problem? You should be more organized. That was like my way of motivating myself.

    And about three years, and it wasn’t all the time, but it was on occasion. And about three years ago, I thought I wouldn’t speak to my, I don’t speak to my daughters that way. I don’t speak to my husband that way. I don’t speak to my friends that way. And if I did, I wouldn’t have any. So I decided that I was going to sweet talk myself, and now when I’m under a deadline and I’m working on something, I’ll say to myself, you are doing so well.

    Keep going, Tracy. Yep. Keep going. Just give it another minute. I am so sweet to myself and I can’t tell you how that calms down my nervous system. It’s a really powerful tool. I encourage people to sweet talk themselves. In fact, I have a monthly video, complimentary monthly video, two to three minutes each month, the first Thursday of the month, and one of my videos is called Sweet Talk Yourself, and it’s a way of doing that.

    I think we need to practice that as much as we need to practice talking to strangers.

    Kim Allchurch Flick: That really struck me as. A, I don’t do that. And B, what a beautiful idea

    and what a practice. How many of us, if we did that would feel better on a daily basis. 

    Tracy Hooper: Yeah. The other, a 

    Kim Allchurch Flick: good thing to do, 

    Tracy Hooper: the other technique I say to my clients is, okay, now I want you to ask people who you care about in your life, what they like about you. Don’t show them the like list. You ask them what they’d like, they’ll add some other ideas, and then I want you to print it out and read it out loud.

    Because I believe when we hear the words come out of our mouth and into our ears, then it becomes a part of who we are. Oh yeah, I am. I am organized. Oh yeah. I am smart. We have to remind ourselves of all of our good qualities. Yeah. 

    Kim Allchurch Flick: Wow. It’s a beautiful thing that you’re doing. And where are some examples of places that you think this should be more normalized?

    Like people actually talking about confidence instead of saying, oh, you, you try to be more confident, or, whatever. I’m thinking about parents or teachers, but. Where is it missing to have this conversation? 

    Tracy Hooper: I think in the workplace it definitely can be a part of a skill that leaders model and teach.

    One of my goals is to spread the news of the confidence project far and wide. So if we can have leaders. Begin to use these techniques with their team, then people feel safe to talk about, I don’t understand this. Can you explain this to me? Could you support me in this? I was working with a young man several years ago.

    Wow. Maybe nine years ago, and he said, I am. An introvert. I’m reserved. I’m more of a processor, I’m a thinker and I go into these meetings with other people and there are a lot of type A’s, and there are a lot of people who are very verbose and I feel like I don’t get to give my talking points. I don’t get to give my message.

    And so we came up with this technique for him to go to his boss and ask for a seven minute, like kind of an odd number for a seven minute, zoom or one-on-one, three or four days before the meeting, and at that point he would tell his boss what the talking points were that he wanted to get out in this meeting, and it did two.

    That was to accomplish two goals. Number one, it. Gave his boss to be a part of the know, he was in the know for sure. But secondly, it gave his boss a chance to say if someone got off track, then he could bring them back to this young man’s point and give him a cha. He amplified him in the room and give him a chance to talk about it.

    So that’s a way that we can. That we can support other people who have different personalities that may, they may not be the loudest person in the room if someone is reserved or quiet or more of a processor. Sometimes the best ideas come from the people who speak the least because they’re such good listeners and they’re compiling all the information that everybody is sharing, and then they can bring it out in a succinct message.

    So we need to call on people in meetings who are quiet. And say, what’s your perspective? Oh, I don’t really know. I don’t know. Let’s take a moment. What were you thinking about when we were talking about A, B, C? Helping people to know that they’re, what they have to say matters and that we need to hear their voice.

    People are at companies for a reason. Their because of their skill, their talent, their ideas. So we need to get those people to talk as well as other people who are perhaps more talkative. 

    Kim Allchurch Flick: Indeed. And I’m one of those people rather quiet and often, but in sales situations, so sometimes have to switch on a more exuberant personality.

    Tracy Hooper: Yes, it 

    Kim Allchurch Flick: can’t last all day. It’s exhausting, but at the same time it’s a point of diversity as well. Indeed everyone can bring something and it shouldn’t be a battle between extroverts and introverts and who’s best at what. But it’s that combination that can really strike some magic when people feel confident or at least accepted enough to be confident to speak up.

    Yeah. 

    Tracy Hooper: I think it’s very important to amplify people in any room. Notice the person who’s not talking. Notice the person who at a networking event or an industry conference who’s standing by themselves and welcome that person into the conversation saying something as simple as, come join us. We were just talking about Kim’s podcast.

    Now that person is immediately brought into the conversation. They’re up to speed with what’s happening and they can be a part of it. Oh, do you all know Kim? There are many ways that we can welcome someone. I wanna jump back to something we were talking about earlier a few minutes ago, and that is the idea of different personality types.

    I am an extrovert and. I still need time to decompress. I remember the first time I spoke at Nike, I was psyched. It was great. I was speaking to the equipment group and there were 50 people in the room and I was there, for a good part of the day. And I left at three and I thought, oh, my way home, I’ll just stop by the grocery store.

    And I pulled into the grocery store parking lot and I thought. I am exhausted, so I turned off the car, I put my seat back and I went sound asleep for 30 minutes in the parking lot of the grocery store. We all need to recharge and it’s okay to do that for yourself. We don’t have to keep pushing through.

    And if you’re the kind of person who needs to recharge more often, that’s fine. Give yourself. Five minutes between phone calls. Give yourself 10 minutes between meetings if you can possibly do that. We need to give our, we need to be kind to our innards, our soul, our lungs, our voice. We need to stop talking for a while and just be quiet.

    Kim Allchurch Flick: Oh, it’s true and beautiful. What, what makes you optimistic in your view? 

    Tracy Hooper: What makes me optimistic is that I truly believe people do wanna have conversations with each other. I do believe people are not satisfied with texting and emailing and scrolling. I gave a presentation last week to 250 salespeople and.

    And every person, not every person, many people came up and said, thank you for giving us techniques to be able to talk to other people in person. I think that we were weak before COVID, and we were really weak after COVID in terms of interacting with people, and we need to exercise that muscle again, and it’s safe.

    And it’s fun. And if you have the techniques to do that, welcoming someone into a conversation or being in a situation where you would say, may I join you? I just heard you talking about your new dog. May I join you? Because in a social setting, most conversations are not private. They’re social and so it’s, you can enter into a conversation.

    May I join you or come join us? We were just talking about Kim’s podcast. Do you all know Kim? Oh, I’ll let you all introduce yourselves. If you can’t remember all the people’s names in a group, it can be very intimidating. I remember your Kim name, Kim, but I don’t know how to bring you in ’cause I can’t remember everybody in the group.

    You simply say, I’ll let you all introduce yourselves. People love that. Now you feel important. Everybody has a chance to say their name and how they like it pronounced. The world is flat. We have a lot of complicated names in the world. We wanna be able to say people’s names in a way that they like.

    It could be an accent in a certain area that we wouldn’t know unless we heard them say it. So I think that people really do want to have more conversations. I went to a retirement party, Henry and I, my husband and I, on Saturday night, and there were 75 people there. So it was a lot of people. People were talking like crazy.

    They were so happy to be together and not everybody knew everyone. This is a friend of ours who’s a doctor, anesthesiologist, and so his doctor friends were there, people from the hospital and they were friends from church and friends from the neighborhood and other friends and his family from all over the country.

    People were just mingling and talking, and it was really very encouraging. It was very encouraging. I think people are hungry to have good conversation and to feel as if they matter in a conversation or in a situation. 

    Kim Allchurch Flick: I, yes, I love that and I feel it too. And the more we get of that. The better, I think.

    So what more would you like to tell people and how can they reach you? 

    Tracy Hooper: Oh you can go to, so the website is still real confidence project.com and as I mentioned, you can go to the website and on every page you could sign up for the monthly video. And I love that because especially with so many remote teams, it’s great for people to, oh, that’s a really interesting video.

    I’m gonna share that with my team. And then people get to do that. That’s a way for you to stay connected, have a talking point. And also it’s everything. It’s everything confident. It’s, I just love it. I’ve produced over a hundred videos and every month I think, oh, what am I gonna talk about this month?

    And then something happens and I think there it is. That’s gonna be the message for the month. And then, yeah, just go to confidence project.com. I do have a book called The New Hello. And what to say, what to do in the world of work, remote, hybrid, in person. And this has a lot of the skills that you and I talked about today in the book.

    And this is what I recommend to people. Look at the table of contents, scan it, find a chapter that sparks your interest and read that we all have a lot to read. I don’t expect you to read this cover to cover, but there’s some great ideas for connecting with people, teaching people what technology can’t.

    And that’s how you can find me. 

    Kim Allchurch Flick: That’s excellent, and we’ll put everything in the show notes. Thank you. And for a last question, if you could have dinner with anyone, up to three people living or deceased, who would they be and why? 

    Tracy Hooper: First of all I said my mother was the original talk show host. I would always have dinner with my mother.

    My mother is still living, she’s 93 years old. She’s in very good health. She lives independently and she is constantly sending me articles. Kim, in the mail. This is good for the Confidence project. Tracy, this would be good for your content. She’s my chief content officer, so I will have dinner with my mother anytime.

    I would also really like to have dinner with David Brooks. He’s been a New York Times columnist for 40 years. He just left the Times. He’s doing some other work with the Atlantic Magazine. He’s on the PBS News Hour on Fridays. He’s, he’s a combination of a journalist an historian. He has just a vast amount of knowledge that he makes very practical for today’s world.

    He’s a very insightful learned man, and I’ve heard him speak once here in Portland. I’d love to have dinner with him, and I would really love to meet Oprah. I remember when my girls, our girls were little Oprah would come on at three in the afternoon. So I’d pick up the girls at school and they’d come home and have a nap and a snack.

    I’m embarrassed to say. Then I’d watch Oprah. They’d be fooling around, running around outside, and I’d watch Oprah and then we’d get to homework and. Bedtime and dinner and all that, but talk about a woman who has evolved. I went to hear her she was doing something at the 2020 Vision tour in 2020.

    It was a week before the world closed down for COVID. And when she walked onto stage, I’m telling you, the energy shifted in the room. It was. The most powerful physical experience I’ve had with someone in a live situation, and she owned the room. She was natural, she was inquisitive she was complimentary.

    I really admire the life that she’s built and the impact that she’s made. So I would love to have dinner with Oprah. 

    Kim Allchurch Flick: That would be amazing. And everyone and David Brooks and your mother sounds incredible. 93 years old and 

    Tracy Hooper: Yep, yep. I’ve learned a lot from her. Yeah. Without notes. We wander. Take your notes with you, everybody.

    I always say that we, it’s great to have notes. Yep. 

    Kim Allchurch Flick: Tracy, it is such a delight to always talk with you and 

    Tracy Hooper: thank 

    Kim Allchurch Flick: everyone. Please reach out. I am gonna sign up for those monthly videos myself. I think that’s super important. We could all use a little confidence boost here and there. Yeah, and thank you so much.

    This is Kim Allchurch Flick signing off. Have a good day.

    This Episode’s Guest: Tracy Hooper

    Headshot of Tracy Hooper, smiling.

    Tracy Hooper teaches what technology can’t. A former TV news reporter and anchor, Tracy is the founder of The Confidence Project. She works with corporate leaders and their teams to carry themselves and communicate with courage, clarity, and confidence.

  • Solar in 2026: What Changed, What Didn’t, and What’s Next with Garrett Hartwell of Power Northwest

    Solar in 2026: What Changed, What Didn’t, and What’s Next with Garrett Hartwell of Power Northwest

    Garrett Hartwell of Power Northwest, a Portland-based residential and commercial solar installer serving Oregon and Washington, joins Kim Allchurch Flick to talk about the 2026 solar landscape and the company’s purpose-driven approach as a Benefit corporation.

    Hartwell describes how a 2019 reset in Spain and concern about climate change led him to start the company in 2020, navigate licensing and electrical code requirements, pivot during COVID to virtual consultations, and grow to 35 employees.

    He explains Power Northwest’s three pillars—happy homeowners, enriched employees (including apprenticeship programs), and a clean environment with extensive jobsite recycling.

    Hartwell discusses the end of the 30% residential federal tax credit, continued 48E commercial credit enabling third-party owned residential leases (including PPAs and prepaid leases), supply-chain disruptions, tariffs, and evolving compliance rules, while remaining optimistic about solar’s durability and impact.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    00:48 Garrett’s Solar Origin Story

    01:21 Spain Reset and Purpose

    02:31 Launching Power Northwest

    06:10 COVID Pivot and Growth

    08:20 Becoming a Benefit Corporation

    09:03 People Planet Profit Pillars

    11:04 Jobsite Waste and Recycling

    13:50 Customer Story and Team Culture

    16:41 Solar in 2026 Incentives Shift

    18:24 Third Party Ownership Explained

    19:55 PPA and Prepaid Lease Options

    23:54 Community Solar Explained

    24:43 Solar Future Vision

    26:26 Supply Chain Crunch

    27:13 Tariffs and Regulations

    28:17 Solar Economics Today

    29:29 Hidden Coal in Grid

    31:04 Solar and Shipping Impact

    32:22 Benefit Corporation Mission

    34:03 Climate Hope and Nature

    35:41 How to Get a Consult

    36:50 Winning the Solar Games

    39:16 Dinner Guests and Values

    41:22 Final Thanks and Wrap

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick, and my guest today is Garrett Hartwell of Power Northwest, a local solar installation company at a Portland, Oregon. The company serves Oregon and Washington providing both residential and commercial solar services.

    Founded as a Benefit corporation, Garrett had a passion for creating a purpose-driven company, putting people and planet first. He believes that more profit simply means more purpose, and is striving to build a lasting company that can make a positive impact in the world where people enjoy going to work every day.

    The topic is the current landscape of solar in Oregon. Welcome. It’s so good to see you. Yeah. 

    Garrett Hartwell: Good to see you, Kim. 

    Kim Allchurch Flick: So tell us, we’re in 2026. So solar is certainly one of the options, has been an energy option for a while and things are changing constantly. But tell us about your journey and what has shaped your values to this point in time.

    What is, 

    Garrett Hartwell: yeah, 

    Kim Allchurch Flick: so what has your life been like? 

    Garrett Hartwell: I’ve been in and around solar for about 15 years. I was in a side market. I worked for an inverter manufacturer and a very small part of what we did was solar. But my wife and I, we had been saving our money for a handful of years and in 2019 we quit our jobs and we moved to Europe for six months.

    It was for us something we’d wanted to do forever and really just a reset, look, look at our lives and figure out what we want to do going forward. It was fun. We each had our own requirements, so she wanted Europe and somewhere with good food. I wanted to be able to work on my Spanish and then surf.

    And we landed on this little city in northern Spain that had everything. It had like great food and surf and but yeah, while we were out there, I was just, I read a lot. And climate change was just weighing super heavy on me. For me, it became really clear I wanted to create something where I could be part of the solution.

    And I’d been in and around the industry, but I wanted to be able to make a big impact on our local community. When I was at the inverter manufacturer, we would sell or design projects all across the country. And at the end of the day, it just was a project name. I had no real connection with it.

    But coming back and starting Power Northwest was phenomenal. I got to shake homeowners hands and it started with just me an electrician, so I sold the first couple of projects and we installed ’em together. But then it became tough, I would be doing project management from the roof and ordering the panels for the next job and trying to, answer homeowner questions while we’re, setting a ladder or, what have you.

    Pretty quickly I realized I needed help. And yeah, just slowly started hiring people. It started with a sales guy that. Did a great job and sold more than we could handle. So pretty quickly we got yeah, just a small crew and and grew from there. Gosh, six years later we now have 35 employees and hundreds of, I hope happy customers.

    And yeah, it’s been quite an experience. I’m really proud of what we’ve built.

    Kim Allchurch Flick: Wow, that is so amazing. I’d love to dial back to Spain a little bit and 2019, which means before COVID 

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: That COVID happened. And what, how did that shape your thoughts about. How to come back and create a solar company, but also other things like comparisons of living in a different culture, different country.

    What was that like for you? 

    Garrett Hartwell: I could talk forever about the Spanish, like cultural experience. But just quickly, I think my biggest takeaway was how close they are to like family and friends. We quickly, met this group of three guys that brought us in and we still talk with them today.

    One of ’em is coming to visit us this summer, which would be super cool. But yeah, coming back after a break I was super motivated and had this idea in mind where, yeah, my, my goal was to install. I think what I wanted to do in that first year, which is 2020 was just one house.

    And I wanted to do everything perfectly, do a ton of research. And initially in 2020 it was already tough. Those couple months before COVID, just understanding the licensing requirements, the fact that I needed to know inside and out. The National Electric Code and then how Oregon changes and manipulates that code and they have their own set of rules and regulations.

    So what was this kind of fantas full like dream of mine all of a sudden just became insanely tough. But yeah, I just, I studied a ton. I read that code book from front to back. I took a handful of courses on it. Later I ended up taking and passing the Washington State Admin Test, which is supposedly one of the harder electrical tests in the country.

    It’s literally torture. It is seven hours. They lock you in a room and you can come out to go to the bathroom if you need to, but the clock keeps going and you need every second of it. I’ve taken a lot of tests in my life, but that was definitely one of the hardest. But yeah, so going through that process, understanding what’s required, and then the biggest thing, I was super fortunate to, to meet an electrician that shared a lot of my same values, but also knew solar inside and out.

    And as I mentioned, we got to install, a lot of the early projects together. Just the two of us, and I learned it from nuts and bolts up. But then yeah, COVID hit and my wife who had also gone on her own personal journey of what she wanted to do. She had landed at a great fertility clinic in town, so she’s a nurse and she realized she wanted to get into fertility, help families, create their families.

    And unfortunately they were classified as a non-essential group just because Fertility’s elective, and then that their clinic ended up having to donate a lot of their supplies to the hospitals. So she lost her job. I was spending money, not making money, and so we quickly had to move out of our house, rent it to somebody else, and we took our dog and my wife and I went and lived with my parents.

    And so at the same time. I was ramping up to go meet people in person and go see their roof and check the, the shading. And all of that just changed and I had to quickly pivot to doing virtual consultations which was nuts. But looking back, those first two years, COVID was super beneficial for us.

    People were home, people were using electricity at home people were looking at their monthly expenditures, and solar was a great solution. And it still is, but I think at that time it became a big focus for people and home projects became a big focus for people. It allowed for a lot of just organic growth.

    But yeah, at the time I probably would’ve. Told you a lot of opposite things. It was pretty scary, but, 

    Kim Allchurch Flick: oh, what a struggle. It’s, thank you for sharing that and it brings back, memories of the realities of that time as well. And I’m glad things worked out so well that, and it’s interesting how you’re right, I hadn’t thought about staying home.

    Working remotely means people see their own power bills. More than if they were going to work every day and somebody else is paying a working day power bill. But you’re right, it, it becomes personal then, and yeah. And tell us about being a benefit corporation as well. How did that come about? 

    Garrett Hartwell: Yeah. So I knew from the get-go I wanted to create a mission driven organization.

    And so that was in our DNA from the get go. I believe we got certified as a benefit corporation in 21 or 22. And that was a chance for us to write down and really put in writing what being a mission-driven organization meant for us. And then to have a third party come in and critique and articulate that and.

    It’s great and it’s great that every year we can revisit that. And so for us, what it means is we are a we’re a business that’s profit driven but everything is arranged around our mission. Our mission is to transition our community to renewable energy, and we support that with three pillars.

    First pillar is happy homeowners. So we’re super customer centric. We wanna make sure that everything we do, at the end of the day that the customer or well homeowner or business owner, is completely satisfied and they got everything they wanted and hopefully more. Our second pillar is enriched employees.

    I tell everyone this company’s built for us. We can make of it what we want. I want it to be a great place to work. We provide or we strive to provide a lot of resources. So we’re a training agent for journeyman electricians, which means that we have a four year apprenticeship program where people can come in with really no prior experience and work through both weekly classes.

    But then, obviously daily time in the field underneath a licensed electrician. We also have a subset of that, which is a two year program for, specifically for solar and renewable energy. So that’s the limited renewable technician apprenticeship program. So for everyone in the field it’s a great path upward.

    Electricians in Oregon, specifically in Portland make great hourly rates. And then we support that with great health insurance, a 401k program. So yeah, enriched employees is like very strong pillar for us. We wanna make sure that it’s a cornerstone of what we’re doing.

    And the third one is clean environment. So obviously that aligns with, the solar thing. But we try to take it a step further and look at how our business. Uses electricity and the carbon footprint that we create and how we can reduce that. So one of the things that really surprised me when we were first starting is how much waste comes off of a, just a single project.

    The amount of extra wire cut rail, all this packaging that everything comes in boxes, plastic, cardboard. So we have a great process now where we take all of that back. We recycle our cardboards, we actually get paid to recycle our metals. But then we actually pay to have our plastics recycled.

    So our films, our hard plastics we collect it all and batch it and sort it and then pay to have that recycled. So the amount of stuff that ends up in the landfill from a project is very minimal. And I just wish more companies were doing the same thing because, we hire installers from other companies and like they, they’ll tell us that sometimes they’ll throw away.

    I won’t even get into it, but I just it’s one of the important things that we really try to strive for is recycling. We carpool when we can, we fill our box trucks up with biodiesel, any little thing to yeah, just reduce our carbon footprint. 

    Kim Allchurch Flick: How. What about the recycling?

    Where do you get film and things like that? Where do you take 

    Garrett Hartwell: it? Yeah. Film has been a really tough one for us. We had a recycling partner, I believe it was Denison Plastics that used to take it for us. And then they stopped. And then we actually were taking it to New Seasons for quite a while.

    But we just recently found a new recycler. I’ll have to get back to you on their name, but they’ll pretty much take anything except for the straps that a lot of our pallets are strapped in. We’re still having trouble sorting those. But they will take our films and then in any hard plastic with a number on it, they’ll take for us.

    Kim Allchurch Flick: That’s so good to hear. And that’s commercial because I know that residential, Ridwell, started a while back and there’s a place by the airport, but they’ll take film bags lids that formerly, can’t go in the street. Recycling. Recycling is. Not as a simple thing. And it’s interesting to learn how to separate and get things to the right places so that it actually works.

    But on a commercial level with that volume, it’s really curious and so glad that you’re doing that. That’s really remarkable. 

    Garrett Hartwell: I reached out to rid. ‘Cause they’ve got a great setup and a great process. But I think we’re not. Might not be the right customer for them. I don’t know.

    They never end up responding who knows? But yeah we’ve got some decent avenues for recycling most everything that comes off a job site. 

    Kim Allchurch Flick: And that’s so good to know because every job site is a lot. And in, in discussion, we hired. We hired you to come out and install our solar panels a year ago and at our house, this is in Washington, a metal roof, and it was such a great experience, but I was so impressed with your guys because they were installing on a metal roof, which is really slippery in pouring rain over, I think it was four or five days.

    And what I observed was how. Incredibly engaged. They were with each other and something would come up and they’d huddle and problem solve. And because there’s so many components to it, just the installation. But the things I don’t understand so much is the electrical, the box, having to get the inspection, all of that is new to me and how much they work together.

    And it did not work around, but we’re saying, okay, this is the situation. We could do this, or this. Let’s decide. It was really on the ground decision making that I thought was so empowering for them because they, they were all involved in it. And the other thing I noticed is on, on breaks I’d let my dogs out.

    The dogs just fell in love with them, all of them. And they’d sit around on breaks discussing things and some of them were just talking with the each other about other companies they’d worked for and how it was so much better working for Power Northwest because of those benefits. Because the way they were treated, and this was in 2025, is still off the heels of COVID and how they felt taken care of.

    Appreciated. And so I, that made my heart feel really good because there are options to choose for residential, solar and we’re have zero regrets and are so happy. And so thank you for creating a company where it really shows when workers show up and you know that they’re. They’re happy, but also empowered in decision making and empowered in trying to figure out how to solve a problem and working together, doing that, it made a huge impression on me and I’m 

    Garrett Hartwell: Oh, that’s awesome.

    Kim Allchurch Flick: And we also paid nothing for our power. It’s really pretty incredible to see a power build. It’s in the negatives and how power is. Going off to somewhere else and feeling yes, we can make a reduction, we can help something. It is clean and I’m grateful. I’m really grateful.

    Garrett Hartwell: Yeah. That’s so cool. That’s awesome. 

    Kim Allchurch Flick: So what is it like in the solar community and what are obstacles and challenges now 

    Garrett Hartwell: right now? 

    Kim Allchurch Flick: It’s 2026, so I’m gonna guess tariffs, but what, what is happening in current now, but also your future view? 

    Garrett Hartwell: Yeah. Right now is tough. There was a big change at the end of last year the one big beautiful bill.

    Sunsetted the 30% residential solar credit at the end of December last year. And that was like the biggest incentive available for solar. That really did make it pretty viable. And so to give you an example our average system still blows me away how expensive it is. An average system’s about $30,000.

    And so that 30% federal tax credit took 30% right off the top. Got a lot of threes in here, but yeah, so that $30,000 solar system, nine grand would, would come right off the top. And so that net cost would be 21,000. So yeah, as you can assume, that’s a big chunk of money that is now no longer available for traditional residential systems.

    And when that came to pass in July last year I was pretty scared. I didn’t really know what that meant for the future of solar, but one thing that I’ve learned about the solar industry is we’re. Kinda a big group of people that really care about the environment. We care about the, our future as humans on this earth.

    And there’s a lot of innovative and creative people in this industry. And so one of the carve outs deep inside this bill was that they are continuing to allow the 48 e commercial tax credit. So that’s for businesses. But inside that category they also allow for third party owned systems.

    So a third party owned system is a solar system that’s owned by a business or a corporation, but it’s installed on a residence. And these are. Products that have actually been very popular in the solar industry. I read an article the other day that about half of the systems installed up to 2025 were categorized as third party owned.

    And they’re not as common in Oregon, but very common in Texas, Florida, California Illinois some of the bigger solar markets. But essentially third party owned system, they can set it up as a lease. And there’s a handful of different ways that these leases present themselves. But the main thing is we can still capture that 30% federal tax credit and then push those savings onto a homeowner.

    The two main lease products that we’re offering. We’ve vetted a lot of ’em because unfortunately there are some, I don’t wanna say bad actors, but there’s just some stuff that’s not as beneficial for the homeowner. But the two that we found we’re actually really excited about. So the first one is what they call power purchase agreement.

    This one specifically works really well in Portland General Electric or PGE Territory because. They if your h if your house big if your house is good for solar this company called LightReach can lock you in at a cost of power that’s actually below what you’re paying from the utility. It’s incredible.

    So most PGE customers pay about 18 to 20 cents per kilowatt hour. And LightReach can get you in at 17 cents. And they do that at zero upfront cost. And then that 17 cents it typically does increase over time. The term of the lease is 25 years, which aligns with a lot of the warranties around solar product.

    And it’ll typically increase at, let’s say 2.99% every year. So that 17 turns into 17.30 cents and then 17.60 cents or whatever it might be. Whereas historically we’ve seen the utility increase its rates at 5% or more. So not only are they able to undercut the utility day one.

    They’re gonna protect the homeowner against future costs of power, increase increases and provide them with something that’s very predictable. Yeah, speaking of COVID the four years after COVID utilities specifically PGE increased their rates 40%. And I don’t think that’s a trend that’s gonna go away.

    When we look at some of the macroeconomics of. Electric vehicles and the power consumption required for all these big computing data centers that are fueling ai. We’ve been pretty fortunate with historically low costs of power, but yeah I’m expecting it just to continue to rise in the future.

    So long story short, this power purchase agreement I’m excited about. I think it’s a great way for people to. Get free clean energy or less expensive clean energy. The other third party owned product that we have is actually a prepaid lease. So it’s common to a prepaid lease on a vehicle where you pay a large lump sum upfront.

    Now that lump sum has got the 30%. A 30% discount baked in. So for that $30,000 system, we’re actually able to offer it at $21,000. The lease is a shorter term lease, so it’s about six years and it’s year six. There, there’s three options for the homeowner. They can either renew the lease, they can.

    Cancel the lease and request that we come remove the system from their roof or they can purchase the system at fair market value. And the good thing about that last option is they can purchase the system at fair market value, but they get to apply that prepaid lease amount.

    Kim Allchurch Flick: Oh. 

    Garrett Hartwell: So yeah it’s hopefully a relatively small amount at the end of that lease term.

    In some scenarios it, it might be free, but yeah, it’s essentially a great way for owners that want to get that 30% discount, eventually want to own the system, it’s after you’re six. But yeah, caught in this weird place where. Federal tax credit just isn’t available for standard homeowners.

    Kim Allchurch Flick: That’s good to know. And we’ll put anything you can send us in the show notes as well. And I also think in some states there are, it’s not installing solar, but being able to pay into a large solar system that helps reduce. Power as well. So people are catching on in ways before they get to the point where they’re installing their own.

    Garrett Hartwell: Yeah. I know, I don’t wanna get too technical, but what you’re referring to is community solar. 

    Kim Allchurch Flick: Oh, that’s what it’s, yes, 

    Garrett Hartwell: and it’s great. Essentially either utility or a different entity goes out and they build a big solar farm and then they get subscribers and they can. Essentially offer usually less expensive power than from the grid.

    And it is generated by the sun. And so it’s like owning a solar system that just isn’t on your house, it’s in a field somewhere. Yeah, community solar is phenomenal. If it’s available in your area. 

    Kim Allchurch Flick: And the third party prepaid lease sounds really great as well. And before we open the.

    The podcast we were discussing the book, here Comes The Sun by Bill McKibbon. And what struck me about that book is how upbeat and optimistic he is. And this is a climate scientist who’s in high regard, has been thrown in jail many times for protesting, and is really passionate about all things climate.

    But to have him be this optimistic is really something. And he said that solar is one of the best future forward ways of getting clean energy and how solar is. It’s getting to the point where it can be so small, you can put it on a deck rail. You could put it on and it was mostly looking at what China is doing because they’ve been able to really reduce costs and put solar everywhere.

    Think of parking lots with roofs that are solar agriculture, where solar putting just right allows grazing animals beneath it and gives enough dappled shade that different crops can grow and enough sun that crops can grow. And it seems like what a genius way to use land if we need the energy and the solar to be able to multipurpose something.

    And so I was wondering how your, what is your current worldview and the future, and also in your industry, like what is the supply chain like and how’s it changing and what’s happening there? And what kind of partnerships, if any, are being formed? 

    Garrett Hartwell: Gosh, I don’t even wanna 

    Kim Allchurch Flick: talk questions. 

    Garrett Hartwell: Yeah. I don’t even wanna talk about the supply chain.

    Okay. It got crunched really hard towards the end of last year. So as you could imagine with the incentives going away, we had a lot of people that wanted to get in before they did. And we made a lot of commitments to people and. Everything went awry. Panels that we could usually buy were gone.

    Racking, disappeared overnight. And it was a really big challenge for us. Good news. We were able to get every single customer in by like December 31st at 8:00 PM but it took every ounce of our company to do it. Everyone was. January 1st, we were exhausted, we were done. So it’s like PTSD at this point.

    But. Going forward. Yeah we’re navigating tariffs. One of the new regulations is a foreign entity of concern. So for that commercial tax credit there’s another layer that was added to it. Essentially for us to still claim that for 48 e commercial one, any product that we use must comply with those FEOC regulations, or foreign entity of concern.

    What that even means. It has been very nebulous up until about last week. We finally got some clarification from IRS I believe it was last Wednesday, but long story short, it’s just very convoluted. Solar is becoming more and more complicated, more and more politic, politicized. But at the end of the day, it is a great technology.

    One of the best things about it is. In itself, very simple and it’s passive. It’s a set it and forget it sort of thing. The products come with 25 year warranties. I don’t know anything else that does. And they’re expected to last much, much longer. And so my outlook on the future is that solar will endure.

    We are going through some relatively tough times now but already. There’s some great solutions out there for people. And I think even as the commercial tax credit sunsets in 27 I’m hopeful for a world where solar can stand up on its own. I think what’s tough about that though is almost every other form of energy receives pretty substantial sub incentives or subsidies. And but I think what would be really exciting is if solar can continue to compete with alternatives without any subsidies. I saw an article a year or two ago that solar at scale. Is the cheapest form of new electricity. But what’s really encouraging is with this power purchase agreement, we’re seeing it’s the cheapest form of electricity even for a house, at small scale.

    Which to me is mind blowing that we can have a better form of electricity, solar that is less expensive. And just to touch on that real quick, small tangent we did an analysis of, okay, we live in Oregon. We get a lot of hydroelectric electricity. It’s relatively clean as far as carbon footprint’s concerned.

    But what’s the what’s in the rest of that mix? And we crunched some numbers and we passed ’em around to a couple experts. And what we came up with is the average home in Portland. This is nuts. Average home in Portland burns about 120 pounds of coal a month. And we even did a fun commercial.

    We took a wheelbarrow, we filled it full of coal and we dumped it on a porch. And that’s what’s happening without people even realizing that is our current. Energy mix, we get a lot of hydro, but then we supplement it with coal that’s purchased from outta state with natural gas fired plants.

    And with nuclear. And I, and nuclear I do believe is a pretty good source of energy. But that natural gas, which is just poisonous methane and obviously coal yeah are not good sources of electricity. So anyway, it’s my small tangent. On 

    Kim Allchurch Flick: hundred and 20 pounds of coal a month. 

    Garrett Hartwell: Isn’t that nuts?

    And we don’t even think about it. If it showed up at our porch every month, and we had to put it into a burner and watch all those fumes go up into the sky, people might think twice, because it’s all produced hundreds of miles away. Yeah. We just don’t even think about it.

    Kim Allchurch Flick: So true. There’s something else in the book that Bill McKibbon brings up as well is that the more solar is used, the less fossil fuel need to be used. And in supply chain and logistics, a lot of the ships on the ocean are filled with oil, are gasoline. We transporting like crazy and if more and more people went to alternative sources and there was solar, which becomes passive.

    So once it’s made and granted energy need is needed to make solar panels and all the parts, but as you said, it’s passive once it installed and just imagining if solar were the replacement and there was no need for the ships to transport. That’s how big the transition could be in the future.

    And what would that do for the environment, for the ocean environment as well? What would it mean to have fewer, granted, there would need to be transport ships for solar panels because we’ll probably still import export those. But it’s interesting to forecast that out and think what could solar do?

    And the other. Bonus about solar is it’s really quiet. It’s so passive that it’s just there and it’s super quiet and I think you’re really onto something. What has been, what’s been the upside of being a benefit corporation for Good? Has that been noticed in the world of solar? I know there’s competition for residential and commercial, but what has it been like for you to be a benefit corporation?

    Garrett Hartwell: Yeah. We don’t really market it that much. We do put our little seal on our proposals, but for us it’s just more of like, why do we get up every day? What is it that we’re doing? ‘Cause there are a lot of challenges we face. And so sometimes you just need that guiding light of, we’re here for a reason.

    And yeah it makes us feel good at the end of the day. And those three pillars, like every decision we make, how’s that gonna affect the employees? How’s that gonna affect our customers? How does that affect our carbon footprint? We run ’em through those three things. And does it align with the mission?

    For example as we prepared for a little bit of a reset in solar, we looked at, okay, what are other things that we can do? We’ve got great electricians on staff. We’ve got a team of roofers on staff. What are other areas that we can go into and what is that? How does that align with our mission?

    As we looked to diversify a little bit. So yeah, being a Benefit corporation has definitely provided us with kind of that guiding light and that rubric as we strategically plan out our future. And the end result of that has been pretty cool. Things like, like you mentioned, just we’ve got great people here and I think everyone subscribes to what we’re doing and we’re better for it.

    Kim Allchurch Flick: That’s wonderful. And what makes you optimistic? 

    Garrett Hartwell: As tough as things are and as hard as people might be trying to fight against renewable energy, which still just blows me away that that’s a thing. I’m optimistic about that future that you described where we’re not constantly polluting our planet where we can generate electricity and still have all of our common luxuries that we need but in a much more sustainable way.

    I got a little 2-year-old boy and I’m watching our winters get warmer, less snow. I’m, we go. Off to Mexico and coral reefs that used to be full of life are just bleached white. I’m already seeing changes and effects of climate change and I’d love, a future where we’re able to reverse some of those effects that we’ve we’re starting to see.

    Kim Allchurch Flick: Wow. 

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: That’s really something and so important and I. Scuba diver. I’ve also seen that through time. And it is super heartbreaking. But there’s something we can do about it. And I find the resilience of nature to be remarkable. If we can lift the pollutants and give nature a chance, things come back fast.

    Garrett Hartwell: Yeah. 

    Kim Allchurch Flick: And it’s, and noticing going back to COVID, fewer people driving. Going outside and finding, there are mountain ranges behind mountain ranges that I’d never seen before. And it’s, and birds are coming back. And so if we give it a chance, and I think solar is a really big part of that. So how can people reach you?

    Garrett Hartwell: Yeah. Me personally, email works great. My email is Garrett@PowerNW.com. But I would encourage everybody that’s interested in having a solar discussion to just get on our website and you can schedule a time with one of our designers. And we can either come out or we can actually do quite a bit virtually, whichever you prefer.

    But it’s essentially a free service where we tell you whether or not your house is good for solar or not. ’cause not all homes are good for solar. And if it is good for solar, walk you through what options may or may not make sense. And that in itself is so fun for us ’cause we get to share our knowledge and expertise.

    But then fun for homeowners too, where they can learn about how much they could potentially save if solar is right for their house. 

    Kim Allchurch Flick: Oh I highly encourage it. I, it is fun and it is interesting and I’ve become a believer. I appreciate that very, very much. Anything else you’d like to share?

    Garrett Hartwell: We had a kind of a fun piece of news last week. So every year there’s a big solar conference it’s called Intersolar. This last year it was in San Diego and part of that conference, they’ve got all the booths and manufacturers there, but they hold what’s called the solar games. And it’s where.

    They pre-select I think usually it’s eight teams. This year was six teams. And it’s like you gotta apply to get in. It’s pretty tough. But they do ’em in head-to-head competition, so they’ve got this mock roof and they’ve got an inverter that you’ve gotta wire up and batteries. And so it’s this timed thing where you are judged on.

    Quality, speed, safety, teamwork, and then overall professionalism. Long story short, made it through the first day. There’s three days of competition, so we made it through the first day, onto the second day. We won on the second day by a big margin, by 20 points, just nuts because it’s out of a hundred points.

    And then on the third day we won the finals. Wow. With the highest score they’ve ever seen in solar game history. So we’ve got a picture of the guys with a $10,000 check and yeah, it was just, what was really cool to see is obviously everybody there knows what they’re doing. They’re all phenomenal installers.

    But I think what set us apart is. Our guys just worked together, so well, they could communicate together so well. It was I think one of the nicknames the judge had for us was the silent assassins. Like without even speaking, we knew what each person was doing and were able to just execute.

    So it was really cool. We’re really excited about the guys bringing home the gold,

    Kim Allchurch Flick: what fun your own Olympics. Yeah, and when you were talking about that, I was envisioning seeing those guys on my roof and in the driveway taking a lunch break with, this, with the dogs around them talking about things.

    And that’s exactly what I saw was that like collaboration and thoughtfulness and inquisitiveness and skill and 

    Garrett Hartwell: yeah, 

    Kim Allchurch Flick: and delight. It’s very cool. Anyway, it really is. Oh I’m. What a great story. What a great story to end on. If you, this is a final question. If you could have dinner with anyone living or deceased up to three people, who would they be and why?

    Garrett Hartwell: Okay. First one, Robin Williams. Yeah, I think that’d be a good one. Second one. Leonardo da Vinci. I just, I don’t know. That’d be crazy. He is a creator, an inventor. I, be a very interesting dinner. And then the third one I don’t usually like to get political, but I’m gonna say James Talarico.

    I don’t know if you’re familiar with him. But yeah, he’s the Democratic senator or I guess running for Senate out of Texas. And I just love his message of hope and love. I think right now a lot of our politics are driven by fear and hate, and I think the only thing I can truly fight hate is love.

    And he’s got a great message. Sounds like you’re familiar with ’em, but anyone who’s listening who isn’t, look ’em up. He actually has a great interview with Ezra Klein from a month or so ago. And yeah, a dinner with him would be super interesting and inspiring. 

    Kim Allchurch Flick: Yes. And I was exposed to an interview with him when he was on Stephen Colbert, and it wasn’t aired on Colbert.

    Garrett Hartwell: Right. 

    Kim Allchurch Flick: And it went to YouTube where it had more views than it would’ve been if it was only on Colbert and. You’re right. And he brings faith into it in a way that is for everyone. Yeah. And he you’re right. And we’re, we have a discussion here about solar that is evergreen, pardon the pun, but it can be heard for years to come, and we’re recording this in February, 2026, so it’ll be interesting as a look back to see what resonates in this conversation of about the people. But what a great table. Creative people. 

    Garrett Hartwell: Yeah. It’ll be fun. 

    Kim Allchurch Flick: Very inspiring and a lot of comedy. Yeah. Yeah. Thank you so much.

    You are a delight. I appreciate you. I do wanna be clear that I am a customer and I’m very appreciative and I know we picked the right solar company for us because of the values as well as it wasn’t just the, had the ability to get federal. Federal kickbacks and not kickbacks, that’s the wrong word.

    But to be able to take advantage of that timing. But we’re so glad it was Power Northwest and moving forward, it’s it every day. I feel like it’s a way that I’m in a tiny way, but tiny matters when a lot of us do it collectively. There’s a lot that can be done when more and more people do small things, and my house is not big.

    But it’s making a contribution and the more people that do it, the better we do. And it’s all about being able to breathe clean air and have the birds come back to the trees and all those things. It’s a little bit of a way to pave the road for that to get better. 

    Garrett Hartwell: Absolutely. Yeah. I love it.

    That’s why I get to do it every day. So it’s a lot of fun. Yeah. Thank you so much. And Solar 

    Kim Allchurch Flick: Works in the Pacific Northwest. It really, it 

    Garrett Hartwell: truly does. 

    Kim Allchurch Flick: I know it’s shocking, but it 

    Garrett Hartwell: does. Today is a beautiful sunny day, so it’s absolutely working. 

    Kim Allchurch Flick: Yeah. Thank you so much. Take care everyone. This is Kim Allchurch Flick signing off.

    Thank you. We’ll talk soon. Bye-Bye. 

    This Episode’s Guest: Garrett Hartwell

    Garrett Hartwell is the Founder of Power Northwest, a local solar installation company out of Portland, OR. The company serves Oregon and Washington providing both residential and commercial solar services. Founded as a Benefit Corporation, Garrett had a passion for creating a purpose driven company, putting people and planet first. He believes that more profit simply means more purpose and is striving to build a lasting company that can make a positive impact on the world, where people enjoy going to work every day.