Tag: Women in Business

Stories and insights from women founders and leaders building purpose-driven businesses, including reflections on women’s history and representation.

  • Sustainability in Practice and the Evolution of Triple Bottom Line Businesses with Lisa Geason-Bauer of Evolution Marketing

    Sustainability in Practice and the Evolution of Triple Bottom Line Businesses with Lisa Geason-Bauer of Evolution Marketing

    Lisa Geason-Bauer, founder and president of Evolution Marketing, joins Kim Allchurch Flick to discuss sustainability/ESG consulting, impact storytelling, ethical marketing, and environmentally responsive design. 

    Lisa describes founding the firm on Sept. 15, 2007 to prove a professional services company can succeed using a triple bottom line lens – people, planet, and profit – while navigating Wisconsin’s long recessionary period after 2008. 

    She recounts building the state’s B Corp ecosystem through Be Local Wisconsin and helping companies certify, noting growth from a handful of B Corps to 26+ statewide and preparing members for B Lab’s new standards. 

    The conversation covers challenges like politicization of environmental and social sustainability, the need to find common ground, and Lisa’s optimism tied to launching Evolution Marketing’s 2025 Carbon Footprint and Operational Impact Report, climate education, and practical actions such as home efficiency, reduced plastics, local food systems, and Malarkey roofing innovations.

    NOTE: Lisa made an error, saying B Local Wisconsin started in 2007 when it was actually 2017.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    02:30 Evolution Marketing Origins

    02:40 Triple Bottom Line Explained

    04:43 Recession Era Lessons

    06:51 Wisconsin B Corp Growth

    11:26 New Standards and Recert

    12:53 Polarization and Language

    18:59 Finding Common Ground

    23:55 Climate Report and Hope

    27:52 Beyond Tech Fixes

    28:42 Clean Tech Optimism

    29:14 Off Grid Reality

    30:24 Low Cost Home Swaps

    31:27 Question Behind Green

    34:08 Responsible Consumption

    35:14 Local Food Mindset

    38:14 Farmers Markets Shift

    39:56 Beeswax And Preserving

    42:53 Eco Roofing Case Study

    46:07 Research And Community

    47:31 Dinner With Ancestors

    48:52 Land Stewardship Lessons

    51:16 Closing Reflections

    Kim Allchurch Flick: Hello everyone. I am Kim Allchurch Flick with the Mighty Measure Podcast. Delighted to be here today with Lisa Geason-Bauer of Evolution Marketing. She’s the president and founder, and our topic today is the 19 year journey of impact, sustainability and practice, and the evolution of triple bottom line businesses.

    Lisa Geason-Bauer is the founder and president of Evolution Marketing, a Wisconsin based woman owned, certified B Corporation, specialing in specializing in the area of sustainability consulting, impact storytelling, environmentally responsive, creative design, and ethical market. Lisa is a sustainability ESG practitioner and has been helping companies tell their impact stories for almost two decades.

    As a consultant, she has worked on projects in supply chain sustainability. For example, product transparency, social sustainability, for example, workplace or workforce engagement, culture and DEI, renewable energy, energy efficiency. The green building space. Lisa is a co-founder of Be Local Wisconsin and current co-president.

    Be local Wisconsin’s nonprofit. Mission is to connect, support and educate Wisconsin businesses on how to drive positive community impact. Through adoption of sustainable and inclusive practices since 2016, Lisa has helped companies become certified B Corps, and she is Wisconsin’s only consultant to have completed multiple to 2023 and 2026 blab US and Canada.

    Trained consultants program. So Lisa, it’s so awesome to have you here and reading this. I’m delighted because we got to meet in person at the Champions Retreat in Milwaukee, Wisconsin earlier this year, and I took one of the side programs, which was the Green Home Tour at your house, and I was. Jazz, I was awestruck.

    I was so happy. So welcome and thank you so much. 

    Lisa Geason-Bauer: Oh, thank you, Kim. I’m so excited to be here and I’m so glad we got to meet in person at the Champions Retreat and at my home. It was. It was. It was very nice. It was nice to see B Corps people and get to show the things that we’ve done over the last almost 10 years at my homes.

    Kim Allchurch Flick: Absolutely. So 19 years in business too. What has been your journey and inspirations to this point? 

    Lisa Geason-Bauer: Okay, so literally September 15th, 20 2007. Evolution Marketing was founded in Wisconsin, and when I started the business, my entire mission was literally to demonstrate that a pul, professional service company could operate in a triple bottom line manner, meaning that we could run all of our decisions through the lens of impact on community.

    So that would be the social side. So that’s people. We could run our decisions through the lens of environmental stewardship. So making sure that all the decisions we make actually we’re best for the environment. And then lastly, that we could be economically viable. Over long term. And again, it’s worked because we’re not, here we are 19 years later still in business.

    And that we’ve been able to actually make a profit, but also besides making a profit, have an impact on our local community. So that’s why I started Evolution Marketing and on our services, as you’d read. Our sustainability consulting and then marketing communications for sustainability consulting. So we’re, we work in this really intersectional space of public policy, operations, sustainability, and communication.

    And so when I started, nobody was doing this in Wisconsin and there were very few firms, I think honestly in the United States that were doing this really. I’ve looked to companies in the EU that were doing things similar. Again, maybe not exactly like evolution marketing. So when I started, I’m like, let’s just prove that we can do this.

    ’cause again. This is 2007. This is before the great Recession. This is, I’m in Wisconsin, so a truly purple state in the Midwest. Maybe a little bit more fiscally conservative, maybe a little bit more socially conservative, but big time environmentalists. So I really entered the market space doing a lot of environmental communication environmental communication tied to compliance like sustainability, storytelling about environmental actions a business was doing.

    And we’ve evolved over time. Of course, there was always the environmental consulting piece. Sustainability consulting piece or ESG consulting piece, pick a phrase in my mind is holistically I think of systems, but that’s how I entered the world. And at our 10 year anniversary we realized, hey, we’ve been doing this.

    We spent the first 10 years of our business literally beta testing my mission, and we were able to do it, which is gives us where we are now. But I think people forget that in 2007 the world was so different. We had a horrible, and then when the great recession happened in 2008 businesses in Wisconsin, really from 2008, actually, the recession, Wisconsin was under recessionary terms from 2008 to 2018.

    We did not come outta the Great Recession until quarter two. Our end of quarter one, early quarter 2, 20 18. So for 10 years we were under recessionary economic terms in the state. And so think about trying to implement really innovative sustainability stuff where there was a price tag associated with it would, it was very challenging.

    So we’ve come a long way since then, but I think people forget a lot of this stuff was new and triple bottom line from a concept. It, it only came out in the late eighties, early nineties. So that concept has only been around about, mid, like 30, 30 plus years. So we’re still perfecting what does that look like in practice?

    And so that’s what I strive to do with Evolution Marketing is to actually beta test it and demonstrate that it is doable to operate in a triple bottom line manner and also be successful and create impact and help my community, 

    Kim Allchurch Flick: and you’re doing such a good job of it. And as you’re speaking, I’m thinking I’ve been in the social enterprise world through corporate life quite a bit, but then with my own company fewer years, but over 10 and just how many landmarks you’re mentioning the great recession of 2008, and then there was COVID and how, I think part of it is companies that create resilience do so because they still have belief.

    In the triple bottom line and managed to work their way through it, but also how many things are changing and we’re both B Corps consultants and know that this new standards has been a topic of the last three years that is coming to fruition and actually being activated now, and how it’s like a great leap forward.

    There are a lot of these things happening, but I love how you’re hearkening back to. To the past and using some words that still have meaning. So with that what is your worldview of your community and what are you seeing happen with, how are people in your community rising up? How are people waking up to this and how have you been changing along the way?

    Lisa Geason-Bauer: Okay. So I think when you say community, I have a lot of communities that I’m part of. So there’s the, our B Corp community, which, as I said, this is my 10th year of helping companies become B Corps. So I was doing that before I was even a B Corp myself. And way before there was ever the B Corp consultant training program.

    Again, because I’m a sustainability person, right? So it’s really exciting to see in 10 years. We’ve went from when we started Be Local Wisconsin. We started rumblings of it in 2007. We officially launched January 1st, 2008. But throughout 2007 we were building the foundation for Be Local Wisconsin.

    And at that point we had. Five, certified B, either there five or six certified B Corp of the state, and it might’ve been five. And then that note, like November, December of 2007, the sixth one came in. My company was the seventh. And so I was like, well, we started this thing called Be Local Wisconsin. I’m helping folks in the B Corp community.

    My company really needs to be a B Corp. And I honestly, I just didn’t have time to do my own application because I was busy helping my clients. In 2018, my, we did, one of my interns, my intern that year she was like, I wanna do that. I’m like, fantastic. So she did our B Corp application the first time.

    And so July, I don’t remember the date, but I wanna say it’s July 23rd. Sometime in mid July 2018, we became the seventh certified B Corp in Wisconsin. And then. That fall, we had done a half day workshop for, with the, the handful of us that were B Corps in Wisconsin, half day workshop, and we had 20 plus people in attendance.

    Almost every one of those co people represented a company. Those companies have all, now, I shouldn’t say all, the vast majority, I wanna say it’s like 90% of them have now become B Corps in Wisconsin. So we went from this, this small scatter, like a handful, right? Or a. Whatever, six or seven B Corps, six B Corps mine mc became a seventh handful, to now we have over 26 in Wisconsin and that’s, to me, I know we think 2018 is a long time ago, but it’s really not that long ago. And I think we, we saw a big in influx of B Corps second half of 20 18, 20 19, 20 20. So we’ve seen a bunch of growth in that space, which is amazing. And these are folks from all across the state.

    And so we’ve really built up our community. And what I love about our little be local Wisconsin, I say little because we’re a mighty small, mighty nonprofit. Half of my board are folks that used to be at B Corps in other states, and they lived in Wisconsin, but they work for B Corps remotely and now over, career changes, job changes.

    They’re no longer at B Corps, but they’re still involved with B local Wisconsin which is really nice because that shows their commitment and maybe some of them are working in government or in other really social impact or social justice aligned positions. So I think. When you think about it that way, because there’s only 26 of us, we’ve really helped to grow the movement in our state by having folks associated with the B Corp community move into other roles and other jobs, which has, I think, been super helpful because in a state like Wisconsin we truly are a purple state.

    I mean our ballots are split ticket. One person votes, they vote for a for president, and you vote B for secretary sorry, Senator. So two diff from two different parties. But that’s how a lot of wisconsinites think. So with that I think it was really important for us to grow our community.

    And then in Wisconsin, we happened to have, it was originally called the Wisconsin Sustainable Business Council. They’ve rebranded to be the Sustainable Business Council a couple years ago. But I was on their board for a really long time and actually. Be local, Wisconsin came out of that board and out of that organization because it was the people in Wisconsin doing sustainability and said, Hey, we’ve got enough folks now in the B Corps space to let’s form a B local.

    So for me, when I think of community, I’ve got my sustainable business community, that’s B Corp. It’s folks that used to be a B Corps, but now in government and other jobs that maybe they’re not at B Corp, but they’re like B Corp allies or B Corp supporters. And then we have our sustainable business community, which is huge and continue to grow.

    And so that’s. That community in my mind is not stopping. It’s moving forward. We have a conference every year for the Sustainable Business Council and we bring together every year we have folks from the B Corps community who speak. It’s just a really nice, like holistic space where anybody who is.

    In, in that bigger holistic sustainability bubble, they all come together, right? And we meet, we talk, we learn from one another. And it’s not that, it’s like we’re learning about things that aren’t related to B Corps. Everything is related to B Corps at the end of the day. And I think in all sincerity, everything B Corps is doing helps the sustainability community, right?

    So I just think sometimes we need a little translator. And so I end up being that translator a lot of the time. Hey, we’re doing this in the B Corps community. What can the regular sustainable business community use? So that community it’s like it’s my family, right? I’m surrounded by them, they’re wonderful.

    But I think everyone right now is having just a challenging time from a community perspective, right? And so I think we doing programming where we can really help and educate the folks within the B Corp space especially about all the changes under the new V two version tube, I think is really important.

    And so that’s actually the theme for Be Local Wisconsin for the next year and a half, is what can we do to help folks in our community? Educate them to help them be prepared so that they can have a successful experience going through the recertification. And I say this as I was the first company in the US and Canada to submit for recertification earlier this year, and I’m still working through Evolution Marketing’s application.

    So it’s a process. The new standards are a big pivot, but it’s not a bad pivot. It’s just different. And I’m really excited about the new pivot. It’s just, it takes time to be prepared. With everything you need, meaning the documentation. 

    Kim Allchurch Flick: Indeed and with anything change can for some be a struggle.

    It’s always different and yet it’s still moving forward. And because it’s somewhat unknown. Maybe that’s part of it. And I was wondering if you could speak to obstacles and challenges you’re seeing some of which you already brought up. And you also mentioned that some B Corps have perhaps chosen this change in the standard as a window to, not recertify, but what are you seeing as obstacles and challenges for some of the people you work with, including those allies and everyone else in the community?

    Lisa Geason-Bauer: I think, at least in Wisconsin. So this is probably maybe a more Wisconsin or maybe a more Purple State issue, but many companies right now are afraid to talk about the things that they’re doing that might be pro Jedi, which is justice, equity, diversity, inclusion. Pro de and I, or I like to say social sustainability because they’re worried about what an elected official might say.

    There’s been proposed legislation in Wisconsin that has not gotten traction, but that. Doesn’t help the things that I’m doing say to say it kindly, right? And so I think there is a sociopolitical shift happening in some places where things have become partisan that actually are not. So to me, environmental sustainability is not partisan.

    I believe everyone. Republican, Democrat, libertarian, green Party wants clean air, clean water, right? They want to make sure that we have natural habitats for fish. When you go fishing, you want to make sure the fish you’re eating are healthy, you want to have the ability to go hunting. All of these things are all connected together.

    You. And I think in some cases there’s this partisan divide that’s occurred that’s made environmental sustainability a partisan topic, which it should not be. To me, environmental stewardship is not partisan, and the work that I’m doing is at these intersectional spaces. So I work with folks from all different sociopolitical and ideological differences on a daily basis.

    And I think ’cause of that, I’m very consciously aware that words have meaning. And especially right now, certain words may have been co-opted or influencers or media organizations may have attached meetings or co-created a new meaning for words. And so what you say to somebody really matters. And I am in one of, one of the, the Reds counties in, in the United States in the, I’m in the, the three, three most conservative counties in the state of Wisconsin.

    And every day I interface with folks who are different than me. And so it’s really important for me at least, to meet people where they’re at. And I think this goes to the challenges, but yet also the opportunity because I have young people that come to me all the time who are getting degrees or finishing school or in their first job and they’re like, oh my gosh, I had this problem.

    I got into a fight with my uncle at Thanksgiving. You know, about carbon reporting or about some, some nuanced thing, and. I said what happened? The young people are like I yelled at them and I was like, okay, hold up. Yelling at your family members is probably not a good idea, instead, I’m like, you need to take a step back. You have to be more neutral. And so this ends up being a conversation I, I have. A lot, probably more so than I actually wanna admit, but I, this also ties into how do we as sustainability practitioners advance sustainability? How do we as B Corps consultants encourage businesses to become B Corp and to advance the programming and the strategies and actually implement and op the, operationalize the B Corp standard.

    So I think we all really need to. Maybe take a step back Sometimes from the emotional response we may have to words and specific words or phrases that people put out because at the end of the day, I truly believe there’s more that unites us. Then separates us. And I think it’s hard to think about that sometimes because of the, the partisan nature of everything.

    It’s like everything’s been coopted by partisanship, which is a real problem. So I think that’s a real challenge. But we also have an opportunity because many of the people I work with, come across from very different perspectives, and I’m not saying one is bad or one is good.

    I have no I work in the nonpartisan space, because of the work that I’m doing. Because at the end of the day, it’s really about how can I help your company to advance sustainability? Whether that’s addressing your workforce issue and challenges or helping you to address environmental stuff so that you’re ready for your next audit.

    It’s, to me, that’s holistic sustainability. So does that answer your question? I hope 

    Kim Allchurch Flick: it does, and it makes me reflect a lot as well. There’s I have a, a couple of clients that have also, they are also in more conservative states, and when they share their values upfront with a client, sometimes they’ll get pushback, like what one said.

    She was, she would say, well, you’re just trying to turn me into a Democrat by a potential climate client. And we talked about okay, what can you bring to the table that makes the connection? Maybe it isn’t sharing the value so hard or leading with it, but what’s the work you can do together? And find a way to build that bond.

    But it also makes me laugh in a way, because when I was in Wisconsin with you and you’re very well run Champions Retreat, there was someone from Georgia who was talking about being a B Corps and going into a space which was clearly, clearly very conservative. Red hats and shirts everywhere. But she said she was going through this massive store.

    And seeing B Corps products on the shelf as well. So at the same time, two things can be together at once, and it doesn’t have to be opposing and polarizing. But I love what you said about being the interpreter. And I think that’s where it matters is because polarization helps people make assumptions and stereotypes, and that is no good at all.

    But when it comes down to it, yes, we all want clean water. We want clean air, we want to f. Feed ourselves and others. We want to live a basically good life and support our families, and you’re so good at interpreting across those lines and hopefully making the lines dissipate a little bit over time. So I love what you said about that.

    And we see it as well. I do wanna give some grace to also the people that are afraid. To speak up or present what they feel because potential backlash, which could come out of nowhere. And I live in a small rural town where that has actually been happening and happen yet with it. I, I think, that still things can still move forward and do well that serves everyone in a nonpartisan fashion.

    So with that, what makes you optimistic and what new things are you working on? 

    Lisa Geason-Bauer: Okay. I will address that in a minute, but I wanna say what you’re experiencing in your rural town. I think that’s very real right now and I just wanna voice over that. That it’s real. And I do, I, I had, I strive to give myself and my clients grace each and every day because these are really challenging times that we’re living in.

    And one of the things I’m a sociologist by training, so one of the things that we do here or that I do, that my team at Evolution Marketing does, when those situations arise. And I literally, I advise people on this all the time. Find something, find a common ground about something. Like for example, I was on our regional workforce development board for 15 years.

    I stepped off of it last year, and usually in the room I was, for a long time I was the youngest person in the room. I was one of the few women in the room. So I represented a lot of different diversity buckets, for lack of a better way of saying it. And of course, with my business being a B Corp.

    Very different than this room filled full of manufacturers that were owned by men. And so we would go to the board meetings and it don’t get me wrong, like I was on the board for 15 years, so it evolved over time. But when I first joined the board, I would find things that I could talk to elected officials about that we all agreed on.

    So innovation was something that everyone agreed on, saving money. Taking your operations, so finding efficiencies in your business operations, especially in manufacturing. So it’s finding whatever the, whatever those little pieces are. The other thing, at least in Wisconsin, and I think this is probably pretty universal across the US and Canada, a living wage.

    I was on the workforce of all award for so many years, and living wage was not a conversation point. And I’d say the last four to five years, living wage has become very important across the board. Vast majority of people, everyone I know says we should have a living wage. I don’t know, many people who are disagreeing that folks should be paid a living wage.

    And so I think finding those little nuggets or those little items that there’s agreement on, and then working from there, because I, that’s the only way I, and that’s, to me, that’s sociology 101 find our commonality and then work from that commonality towards a solution. But you have to also be willing to give and take, and I think that’s the part that’s hard. We’re told right now it’s like my way or the highway. And it’s like in actuality everything’s a negotiation, right? And you know what? There may be things that somebody else knows that I don’t know. So being open to hearing these ideas, and I truly believe the more diverse people you have at a table, the better the solutions are going to be.

    I know that’s a little off, off topic, but I just think it’s important to talk about. 

    Kim Allchurch Flick: Absolutely off topic, but on and here we are in 2026, more than halfway through the year. It also reminds me of some of something the British did. They took people from very different walks of life, but they knew they were, would be polarized, and they put two people in the same room and they said, you can talk about anything you want, but politics.

    And they started talking about. They’re church, they’re grandkids, they’re do I love dogs? Do, what kind of flowers do you grow? What type of work do you like to do? What makes you laugh? What’s your favorite music? And it started really breaking down some barriers. And there’s a little bit of magic that happens when we give ourselves a chance to be able to do that.

    And one of the things I’ve been doing in our small little town is no matter where I go. I smile and say hi to everybody in the grocery store, in the gas station line, whatever it might be. I’m just gonna approach everything in that fashion. And who knows maybe I’ll get a smile back, maybe I won’t but at least just not try to enter into anything as it might be a conflict, but enter into everything as it might just be a moment of grace in passing.

    Lisa Geason-Bauer: That is lovely and I 110% agree. My response in any situation is to smile. And I know not everyone does that. Sometimes people will frown or you can read facial expressions, but I’ve been in enough meetings over the last 30 years of my career where. Things are being said, and like my face, if I did not smile, my face would portray how I really felt, right?

    And so that, and that’s not gonna be helpful if I’m trying to negotiate and or come up with a solution that works for everybody. And so I think responding in a positive manner, smiling is really important because at the end of the day, we’re all humans, right? We are all people, and I think sometimes we forget that because we get into the emotions of everything.

    It’s like we take your step back, we’re all human. We all, at the end of the day, wanna take care of our families. We wanna support those that we love. We all should have access. I believe we should all have access to, to clean air, clean water be the ability to support ourselves and be paid a living wage.

    So 

    Kim Allchurch Flick: Concurs. And so what does make you optimistic and what cool things are you working on? 

    Lisa Geason-Bauer: Yeah, so what I’m optimistic about is we are just, we’re launching today the Evolution Marketing 2025 Carbon Footprint and Operational Impact Report. And Kim will be sharing out a copy of it with with the podcast, which I’m very excited about.

    And this year, because again, we’re working through the new standards and we’re going through our, verification part of that. Right now with Two cert, we have a whole section dedicated to our climate action plan. Again, my business was started in 2007. My first climate action plan was done in 2008.

    So I took, and we’ve been working on it for years, and I think what gives me hope is that there’s always something to do. I think a lot of times folks are like, here’s a goal. Let’s meet the goal and then we’re done. And it’s like, no, that’s not the case. We’re 19 years in. I have new goals for this year.

    We’re taking actions every year. Now, are the goals different today than, than they were actually, I should say were the yearly goals different? Yes, but the overall, the arching goals in our climate action plan have been the same. Our climate action goals were high enough level that we could implement yearly, and part of that is understanding holistic sustainability, which I don’t know if everyone does.

    I was in grad school in the late nineties. I’ve been working in carbon space since the late nineties, so I’ve been doing this a really long time. So when I started Evolution Marketing, I really wanted to make sure that we, in b in everything we’re doing. Operating in a climate responsible, climate friendly, environmentally responsible, pick a word manner.

    And to me that was decarbonization. And so we’ve been taking decarbonization actions for years. However, we’re at the point where we’ve decarbonized to the point where we can’t do anything else. Let get a sip of my water.

    But instead, now we do education. So once you’ve done the actions, then you need to educate about those. And so what gives me hope is that I truly believe and we joined this program, it’s called the Department of Natural Resources, so Wisconsin’s, department of Natural Resources, green Tier Charter for Climate Action.

    We joined it last year. It was a new charter last new charter. I think they came out in 20 23, 20 20, 23 or 24. So they’re pretty new. We were the, I think, the sixth business to join Wisconsin, either fifth or sixth. So there, there aren’t that many of us, but. When we did that we go we agreed to go to quarterly meetings with folks that are part of this program throughout the state of Wisconsin.

    And at our last meeting, our state of Wisconsin climatologist released a new state of Wisconsin Climate Impact report saying basically, this is what, what’s going on with climate in Wisconsin. And I’m borrowing his phrase, that’s why I’m talking about this. He said, we’re at a point in time where it’s all hands on deck moment, everybody.

    Doesn’t matter the size of your business, doesn’t matter the size of your home, right? Like everybody needs to start taking actions. And so in one way, it’s horrible that we’re in a climate emergency, but in another way, we have so many more tools now that we could use to address it. We have businesses like mine who are doing climate education on a regular basis.

    There’s so many more resources now. So my hope for the future is that every single person listening to this podcast can take action. And if you like something that we’ve done in our Impact report, copy it. That’s why we put this out there. We really want to help elevate the conversation and let business people know that small businesses could take action too.

    ’cause I also think sometimes we expect big businesses to make, Microsoft, we’re gonna decarbonize back to 1975. That’s amazing that Microsoft is doing that. However, they’re a huge multinational company. We can’t expect Microsoft to solve all the problems. Or the fact that, I love Google and I’m using the Google office suites and that’s running on renewable energy.

    That’s awesome. But that’s just one choice. There’s so many other little things we can do each and every day. And I know you were at my home, so we went through, like we compost. It’s just an example. We removed the buckthorn, which is a invasive species in Wisconsin, you know, so we do a whole variety of.

    Things that all tie into decarbonization every year. And that’s how we operate. But then we also educate and share what we’re doing with others so that other people ’cause you don’t know what you don’t know. And the older I get the more I’m really convinced that there’s a lot of things that, that I don’t know either.

    So being open and being curious to hearing about what things we can do to help address this challenge, I think is important. And just knowing that we all can have an impact. We can’t, we don’t, it’s not. We don’t want to put all of our hopes and dreams on technology. We can’t tech our way out of the climate crisis, right?

    So what can we do? We can all be empowered to take action.

    Kim Allchurch Flick: We can’t tech our way out of the climate crisis. That what a beautiful quote. And it’s so important and there’s small things we can all do as individuals. The other thing, as you were speaking, I was reminding myself how I’ve been so excited about innovations some things that weren’t there 3, 5, 10 years ago 

    Lisa Geason-Bauer: Yeah.

    Kim Allchurch Flick: That we can now embrace and future innovations are coming. And there are incubators for tech innovators, like clean tech incubators like Virtue Lab, which is based in Seattle and Portland. So there’s things there that even if we don’t see them every day, just knowing they’re there can help us with a little bit of optimism.

    And you’ve done so much with your house almost completely taken it off the grid in many ways. 

    Lisa Geason-Bauer: I wish we 

    Kim Allchurch Flick: could 

    Lisa Geason-Bauer: it, it’s illegal to go off the grid. Yes. We, so even if we wanted to, we could not leave the grid because it is currently illegal in the state of Wisconsin. 

    Kim Allchurch Flick: Oh, okay. That pardon my misstep then, but it does make sense.

    But your energy usage is so low and giving somewhat back to the grid. And I live in a house with solar panels as well, where every power bill is in the negative because it’s also giving back somewhat.

    There’s things we can do. 

    Lisa Geason-Bauer: Yeah. I wish we, this is a point of contention that I have with the state of Wisconsin.

    I wish we could go off the grid. But yeah, the way we have invest, we have five investor owned utilities, and currently that is not, if you build a new home, you could potentially build it not, and not connected to the grid, but it has to be a new home. And it has to be, there’s a bunch of criterion that have to, it can’t be like in a subdivision.

    It has to be, in a rural farm field surrounded by nothing for miles, but there’s a system in place that’s, that controls me in Wisconsin. 

    Kim Allchurch Flick: Yeah, indeed. And the other thing is it means we, we can continue talking about this and make a step at a time.

    Sometimes we can’t do everything at once. Some adjustments, particularly in environment cost money, like buying solar panels is not inexpensive and yet there’s an upside to it. But there are other things. That we can do that leave us pretty even. Some examples in my house are I decided I’m anti plastic as much as I can possibly be, even though food is almost impossible to wholly do away with it.

    But cleaning supplies, I now am down to zero plastic packaging and zero plastic content in any cleaning supplies in the house, and I start spreading the word the cost of that has. It’s been pretty much parody. It hasn’t cost that much more. And another bonus I hadn’t thought of in the beginning was because some of these things are.

    Dry capsules that you mix with water. I got so much space back inside of my cabinets that it’s just remarkable. So there are things and I think the other thing that you’re really wise about, you and your husband and I think about more is. Sometimes we tend to stop at the first question, and I’m gonna give an example.

    I was at the Oregon Zoo one time, which has a lot of conservation and whatever people might think about zoos, and I’m one of them. But this particular one has a lot of conservation science and is doing things behind the public view that are very strong for the environment. But there were some volunteers out of probably high school age who were standing by an exhibit that said There’s renewable palm oil.

    And I said, oh, what do you mean by that? And I said Palm oil grows, so once it’s planted, it grows and you never have to plant it anymore. And I said, but I’m gonna tell you a story about someone I know who’s a friend who happened to, at one point in time, be the US Ambassador to Malaysia. And in Borneo, there has been so much deforestation for palm oil that is yes, now sustainable.

    It is still growing in producing fruit every year. But all those orangutans lost a tremendous amount of habitat and. When the helicopter took off outta the forest and flew over the palm oil, the heat inside the helicopter increased. So what’s the question behind the question? Is this palm oil sustainable?

    Yes. If a plant keeps growing, keeps producing, all it needs is maybe some water, sun. But what’s the downside? What was before that? What was taken away? And I think that’s one of the mindsets that it’s hard for us to grasp. We tend to stop, like recycling is really good because we’ve been trained that, 

    Lisa Geason-Bauer: yep.

    Kim Allchurch Flick: Recycling has some huge downsides per the New York Times article of February 14th, 2025 and others before that, the green fence that I studied at Portland State University. Gosh, that was 2013. We knew then that recycling was bad, that China was sending full containers back of our recycling back to us because they wouldn’t take it anymore.

    Yes, exactly. So how do we reshape our questions and try to unpeel the onion a little more and ask the question behind that, that first point? Because. A lot of people would stop and say, oh yeah, recyclable palm oil. I feel better about that. I know that are renewable. So I think we’re. Framing that a lot has been done.

    We’re excited about where we are. We’re excited about innovations, but we can still challenge ourselves to keep thinking more and asking questions and saying, okay, this is good where we are at this point. What more can we do and what can we press against a little bit to challenge and say, yeah, but is it as good as we’re being told?

    What do you think about issues like that? 

    Lisa Geason-Bauer: I think you’re right and I wanna take it a step further and say. Again, I’m a sustainability person through and through, right? I’m a sociologist who worked in I’m a rural and environmental sociologist, so like that’s my classical training.

    So for, so me, for me, I’ve always watched people and watched companies and watched how things happen. And to your point, okay, what does responsible palm oil mean? How is it different than sustainable palm oil? And what third party certifications exist now? And I think. We’ve come so far from the late nineties when I was in grad school till now about factoring out or digging into, I call it, doing a deep dive right into these topics.

    And people are learning so much more. And I think taking, bringing the regenerative mindset is also really important. But also I think at the end of the day, we have to move away from this take, make, and consume model to. Do we do? First of all, do we even really need this? And if we really do need this, how can we do that?

    And I’m gonna use the word responsible because people define things differently, but for me, responsible is gonna be both socially and environmentally responsible. Okay? So should we be buying in the middle of summer tomatoes grown in a different state? Not state, a different country. In the United States.

    If we can grow our own tomatoes here, should we not be buying our tomatoes locally? And I remember being at a, a food ag conference, literally, I think it was like 2000, it was either 1999 or 2000 and Michigan State University. And the keynote speaker talked about apples and he said, I went to the, this was in the fall time, and he is like, I went, I think it was 2000 this happened.

    He went to, I went to the, the local co-op and he’s like, I looked at all the apples. There was only one, one set of apples that were local to Michigan. So fall and Michigan, there’s lots of apples, but they weren’t at the co-op. The apples were from Oregon, they were from Washington, they were from the West coast.

    So those, the food miles for all those apples. And so like that. Got me thinking about, okay. And I grew, and now I grew up on a dairy farm. So a lot of our food was local. Like we raised our food, we ate our food, we ate our animals, we drank our cow’s milk, we had our butter. All of that was from our cows.

    But I think a lot of people just go to the grocery store and they just, they want something, they get it. I remember being a kid. Avocados, were not at the grocery store in the wintertime, avocados and, I don’t know, I actually don’t know when avocados started showing up at the grocery store. But I was, I, from what I can remember, it was the nineties, like probably late nineties.

    I remember seeing avocados at the grocery store, unless you were in Hawaii or, ’cause trust me, like I’ve gotten lots of avocados awesome. In Hawaii or California or places where avocados go. But I think we’ve moved away from this seasonal diet, just as an example. And I think now, as we look towards the future, if.

    If we are, ’cause all the prices are going up. And my mother-in-law was really concerned about prices this fall for food because so much of the food that she buys at the grocery store is trucked in.

    An organic farmland surrounds us. It’s lovely. So I said to my mother-in-law, , well, you could go shopping at the Farmer’s market stores.

    And she’s like, yeah, but they’re only open Lisa from whatever, nine to five. And she started kinda giving me, like, pushing back and they don’t always have what I want. And I’m like. Yes. They won’t always have what you want, and you’re going to have to make the effort to go when they’re open.

    I get that you could go to the grocery store at any time of the day or night. Grocery stores are open 24 hours now. But I’m like, at the end of the day you’re also like, you don’t always need to have tomatoes. Don’t get me wrong. I love tomatoes. I love avocados, but I also realize I don’t buy tomatoes in the middle of winter unless I’m getting them at a farmer’s market where I know they were grown hydroponically by a farmer.

    Now I understand there’s a level of I have that privilege, right? And I know that there are people that don’t have that privilege, but I just think the more local we can eat as an example, that helps all of us. So then I can manage my pricing because I know, but I also need to realize that maybe in fall I’m eating different things and I ate in spring.

    And I think sometimes we want what we want, what we want it, and we don’t realize that there’s a cost to that. Not just a physical cost, but like a, like an environmental cost. And so to your point I mean I’m trying to use this as a good example, but I think people have started to really rethink food and food systems.

    I’m not saying it’s perfect. I’m not saying we’re done, but like I’ve been part of the farmer’s market food scene for over. 30 years now. A really long time and I know that we, during the great recession, more and more people across the United States went to farmer’s markets. More and more farmer’s markets opened in Wisconsin.

    Like I literally started a winter farmer’s market and then all these winter farmer’s markets started showing up all winter long during the Great Recession because people wanted to support farmers, but also help. Buy produce into the middle of winter. So you could buy 20 onions for, I don’t know, five bucks.

    I’m making up a number right now. But you could buy a lot of things at the farmer’s market that were gonna be cheaper, but you just had to know how to process it. I remember buying like bags of carrots and we made carrot cake, carrot muffins, we did all these different carrot things you know what I’m saying?

    So it’s like you have to understand how to process it and have the ability to do that, but. When we have less things and we, when we, when the price of things goes up, that I think encourages people to start to think about it. To do your point, ask these questions. What things can we do? That can change that, and I think growing up on a farm like I was taught, never waste anything. You only buy something if you’re, if you actually need it. Not because you want it, though. I do enjoy jewelry. That’s one of those things that it’s just. It’s an individual thing. My husband’s like, you don’t need any of that.

    He’s like, you just want that. I was like we can debate that. The point at the end of the day is, I’m not saying don’t treat yourself, but I think if we all start to look at our daily habits and the things we’re doing, there’s probably many things that each of us could do to live more sustainably or responsibly.

    And then the last thing I’m gonna say is, have you heard of bees wax paper? Oh my God. I love. I’m obsessed. I all of the presents, I do a lot of baking, so I gave vegan baking to all of our friends and clients. Last year for Christmas or for the holiday season, they all got it. It’d be bees wax, wax paper, and they all got their own set of bees wax paper with it so that they could start taking plastic out of their homes.

    Kim Allchurch Flick: I love that. There’s so much we could talk about. I think there’s a webinar in our future, you and I, about all the, the things that can add up by what seemed like small but mighty changes that we can make getting rid of plastic is a big one. And you’re also making me think of historically what did people do?

    They took their fresh produce and they preserved it. 

    Lisa Geason-Bauer: Yep. 

    Kim Allchurch Flick: Canned, and that’s where canning and freezing and in all, in some countries they pack things in salt, like fish and Yep, yep. There, there are ways to do it and, but also supporting local because I do think that a lot of us forget about what transportation costs are, and they’re not just monetary costs, they’re climate costs as well, 

    Lisa Geason-Bauer: discussion.

    Kim Allchurch Flick: So I do appreciate all these points you brought up. 

    Lisa Geason-Bauer: One, just with the transportation right now, the costs are going up because the fuel is went up. Right? 

    Kim Allchurch Flick: Fuel. Yeah. 

    Lisa Geason-Bauer: So my mother-in-law, she was really upset and concerned. She’s like, I don’t know how people, and she’s on a fixed income, she lives in a retirement home.

    She’s like, I don’t know how people are gonna be able to afford their groceries. And I was very nice when I said, there are winter farmer’s markets. There are things you can do. It may be inconvenient, but I think sometimes that inconvenience is probably gonna also be better for your health in the long run too.

    But people just, they don’t know what they don’t know. And so my mother-in-law’s awesome. And she means, well, she just, it’s from a generation that ha was, it had so many things like I can’t imagine. Growing up in the sixties and, and then looking at what we have in the two thousands, right?

    The fact that you could get any type of food you want any time of the day, it just it’s amazing, right? We have food from around the world in our grocery stores. And my mother-in-law loves to cook, so she loves exotic things, and I’m just like maybe tone that back a little bit, 

    Kim Allchurch Flick: yeah, indeed. Or get some exotic seeds and grow some under a, a light in the basement or something. There’s fun things we can do. 

    Lisa Geason-Bauer: Yes, exactly. She does not grow. She I literally, I’m growing organic lettuce for her and she’s like, oh my God, I want lettuce, Lisa. Because she’s, she does not grow. But that’s, we all, we each have our own thing.

    But the point, I just think we have to have these conversations though.

    Kim Allchurch Flick: Yes. And I loved what you said is responsible, what, thinking about what are things we can do responsibly that is a, and around a couple of layers of it. But there, there’s a future discussion here and I think it’s super important and ongoing.

    And also for everyone, everything will be in the show notes as well. There’s a lot of links that Lisa’s providing. Is there anything else you’d like to add before the final question? 

    Lisa Geason-Bauer: I think you should talk about the Malarkey River real quick because I think people need to know that. We have an Eco Home page on the Evolution Marketing website that’s in English and Spanish, and we showcased that page when we had our tour, the Eco Home Tour.

    But tell everybody your story, Kim, about what you learned and then what you did with the Malarkey RevX. I think this is just amazing. 

    Kim Allchurch Flick: Here we go. Because I was at your home tour standing outside as you were discussing with that group of people, all the energy efficiencies you’d added to your beautiful home.

    And one of them was these roof tiles, and you talked in detail about the roof tiles and how they actually reflect instead of pull heat in. And I know in older homes, if you’ve ever been in an attic in the summer, it’s in uninhabitable. And how that. This particular roof tile actually helped reflect that back out, but also that you said that, and these roof tiles were made in Oregon and two of us were standing there in Wisconsin saying, that’s an Oregon company.

    This is fantastic. And while my primary work is being a consultant in the same space in Oregon and Washington. I’m also a licensed real estate agent and we were selling, getting our house ready to sell in Beaverton, Oregon. It needed a new roof, so guess where I went for the new roof. Went over very well with the buyers and also two houses that I’m representing now have malarkey roofs on them as well.

    And it’s a very good company that. It has a lot of values driven I things baked into their charter and also my, our solar panels are from Oregon and they’re also from a benefit corporations for good benefit company. So that there are ways to do things that are really super, so it’s sometimes it’s asking the question, I need a new roof.

    What are some options? That are really good for the environment as well, and the good part is the price point was really no different than standard options, so I thank you for that, Lisa, because I didn’t know about a company in my backyard until I went to Wisconsin and saw it on your house. 

    Lisa Geason-Bauer: But you know what, that’s okay because what I did my research, and I think I drove my husband a little crazy before we put our new roof on, and I did all of this research and this was back in 2021, and I came down to it and I was like, okay, I want the malarkey roof.

    And so our roofer company was like, oh, okay, Lisa, they’re out of Oregon, so you’re gonna have to pay. A fee to get it shipped here. And I was like what’s the fee? And he’s like it’s $5,000. And I looked at him and he said, but you know what? Let’s, we’ll do Hals these, if you pay 2,500 for shipping, we’ll pick up the other 2,500.

    And I said, done. So like at the end of the day, yes, I paid a little bit more, but again, this is 2021. So I think the prices have probably come down since then, but. Well worth it because not only does it reflect the sun, it also pulls water out of the air and pulls well, actually pulls smog outta the air and makes, turns it into water, and it’s made with recycled materials.

    So O-M-G-I-I should just go work for malarkey because I’m so obsessed with our roof. But the reality is. There really are some cool companies, to your point about innovation and sometimes we just don’t know because these are newer companies, they have newer product lines, right? So it’s incumbent upon us to do our due diligence.

    But I think it’s hard because there’s so much going on in the world right now that we don’t maybe have the time. So I, that’s the other thing is I would just encourage people, if you have a big decision to make, take some time. Do some research, look into it, talk to people. ’cause that’s how my dad did it, 30 years ago or whatever, a long time ago.

    That’s how my dad and my grandpa did things, is they would talk to people. They were always asking, oh, we have to do this on the farm. Well, what have you done on your farm? And I didn’t ever fully understand that at, but now we, at, on our fingertips, we can ask Google and we, there’s so much more that we can find today where back in the day we didn’t have to, but I think.

    Reaching out to folks in our community is so priceless because let’s learn from each other. I don’t need to reinvent the wheel. So I think that’s a, something that maybe like a, a drawback or throwback to the way things used to be. 

    Kim Allchurch Flick: Indeed, a little bit of research can go a long way and some good keywords, and we have for some that are certified.

    B Labs directory. Or other places, other ways to search too. But keywords like eco-friendly. There’s so many ways to run a search and try and hone it down just a, a little bit and also and. Certainly try and keep it local, but this is an example of where the options weren’t available. So maybe more and more will happen.

    But I think you and I are both so encouraged by innovations and taking advantage of them as well. So for the last question, this is, if you could have dinner with one to three additional people living or deceased, who would they be and why? 

    Lisa Geason-Bauer: So I was just talking about my dad. So my father, my grandmother, and my grandfather are all deceased.

    My grandpa and grandma died on my dad’s side of the family over 30 years ago. My dad passed away 11 years ago. So I would have dinner with all of them and I would actually talk about what we what my company does, and how the world has changed. Because I keep thinking back to, I grew up on a dairy farm.

    My grandfather was born on the family farm. He died on the family farm. My dad was born on the family farm. He died on a piece of land next to the family farm, which was his home. That’s not gonna be my future. I am. I the, where I was, the home I lived in my whole life as a kid, that’s not the home I’m gonna pass away in.

    And just these shifts that have happened in familial like agricultural families where you have a piece of land. ’cause our family farm is 110 years old, and so like I would love to talk with my grandparents and my father about just. My father, not as much as my grandparents, just ’cause my grandparents had been gone so much longer, but how the world has changed and.

    Most people today aren’t born in the same home that they’re gonna pass away in. And most people don’t have that relationship with the land. And so I think land stewardship is so important to me. So I would love to talk with them about that and just see their take on the things one that I’d also love to like.

    Okay. We’ve done these things in my house. We’ve done these things in my yard. What other things could we do? Because growing up on a dairy farm, we did a lot of things that one might say. How do I say it the right way? Were environmentally responsible farming practices, but they also were things that just made sense and it was the way farming used to be done.

    50, 70, 80 years ago, you planted cover crops. You wanted to make sure that in the middle of winter there was something growing so the soil didn’t road. Because we live in Wisconsin and we have snow, and snow comes down and then snow melts, right? So erosion’s always been an issue here, however. More mainstream farms or bigger production, ag farms change their farm management practices to do things that maybe weren’t as environmentally responsible, that then the short term produced results.

    But at the end of the day, there were long-term ecological repercussions, right? And how does what I learned as a kid and what our farm did, and all of us kids working on the farm, how does that then translate to what I’m doing today? I’m striving to use that same mindset, of like a addressing, not per se I don’t have cover crops because I don’t have that big of a spot of land to have cover crops.

    But I have trees and I’m taking care of my trees and I’m planting things with the trees and and just trying to. Make good decisions. And so I would love, I think, to talk to my grandparents about that because they lived through the recession and as a child, like we had a cellar, and then the, the cellar were jars of, everything was tanned, or it was pickled.

    And then we started freezing things. I remember we got the chest freezer, I don’t know, maybe I was seven, five or six. They got this chest freezer and it was this big deal because then the meat went to the chest freezer, and so just all of these things that. To me we’re like huge technological changes, but have actually revolutionized how we eat, how we feed ourselves, how we take care of ourselves, right?

    And to see, and then the sustainability space. ’cause my grandpa would always be like do you really need that? I said this earlier, do you actually need that? No, I want that. You don’t need it, Lisa. That’s fine. Don’t worry about that. You don’t, you only worry about what your needs are.

    And I think if all of us as a society, maybe we’re less consumer driven, consumer product driven, I, I think that would make the world a better place and maybe help to address some of the plastic problem and. Other overproduction problem that we have. 

    Kim Allchurch Flick: Oh, indeed. What a beautiful table. I am so appreciative.

    I think there’s future conversations and let’s talk about that. Everyone, thank you so much for being here, listening. This is really special. This conversation is going to continue and we hope that you’ve all picked up something. Show notes are there for you. And this is Kim Allchurch Flick signing off with the Mighty Measure Podcast.

    Wishing you a wonderful day. Thank you all very much. Bye-bye. 

    This Episode’s Guest: Lisa Geason-Bauer

    Lisa Geason-Bauer's headshot. She's smiling and looking at the camera with glasses on, standing outside with trees in the background

    Lisa is a sustainability, ESG practitioner and has been helping companies tell their impact stories for almost two decades.  As a consultant she has worked on projects in supply chain sustainability (i.e. product transparency), social sustainability (i.e. workforce engagement, culture and DEI), renewable energy, energy efficiency and the green building space.  Lisa is a co-founder of  B Local Wisconsin  and current co-President.  B Local Wisconsin’s nonprofit mission is to connect, support, and educate Wisconsin businesses on how to drive positive community impact through adoption of sustainable and inclusive practices.  Since 2016, Lisa has helped companies become Certified B Corps and she is Wisconsin’s only consultant to have completed multiple (2023 and 2026) B Lab US & Canada Trained B Consultants Programs.

  • Building Healthy, Inclusive Cultures Without Burning Out with Mikaela Kiner of Reverb

    Building Healthy, Inclusive Cultures Without Burning Out with Mikaela Kiner of Reverb

    Mikaela Kiner, founder and CEO of Reverb, an HR consultant, leadership coach, and B Corp that helps organizations build healthy, inclusive cultures – joins Kim Allchurch Flick.

    Kiner shares her path from 15 years in corporate HR at companies including Microsoft, Starbucks, and Amazon to launching Reverb over 10 years ago, influenced by her parents’ plaintiff-side employment law work and early HR experience at a rapidly growing coffee startup.

    She describes Reverb’s evolution from supporting venture-backed startups with foundational HR systems to serving nonprofits, schools, and small businesses through fractional HR, leadership development, and coaching.

    Kiner explains why Reverb pursued B Corp certification, discusses challenges like continuous business development and shifting economic conditions, and explores post-COVID workplace polarization around remote work, advocating data-driven “place with purpose” approaches.

    She notes optimism about growing focus on wellbeing, belonging, and employee resource groups, and discusses continuing equity work despite backlash, including pay equity practices.

    Kiner emphasizes building a company with boundaries, trust, and flexibility to avoid sacrificing time and energy.

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    01:01 Mikaela’s HR Origin Story

    03:52 Why Reverb Exists

    06:06 Services and Client Types

    08:18 Becoming a B Corp

    12:13 Founder Challenges and Growth

    14:51 Remote Work Reality Check

    18:59 Place with Purpose Hybrid

    22:33 Workplace Trends and Introverts

    28:46 Equity and DEI Backlash

    32:46 Build Without Burnout

    36:46 Connect and Closing Questions

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick with Mighty Measure Podcast and I’m delighted to be here today with Mikaela Kiner of Reverb. Mikaela is founder, CEO and leadership coach. Her company Reverb helps organizations create healthy inclusive cultures. Prior to reverb, Mikaela held HR roles at Northwest Companies, including Microsoft, Starbucks, and Amazon.

    She enjoys coaching leaders at all levels and working with mission-driven organizations. Mikaela, welcome. Thanks so much for having me, Kim, and thanks for doing this podcast. Thank you. We met because we’re both founders of B Corps companies and we met through what’s called the Beehive, and I’m so delighted for that.

    And it’s great to have you on as a B Corps company. We’re recording in March, 2026, which is B Corps month. So welcome. Tell us about your journey and the inspirations along the way that have led you to this point. 

    Mikaela Kiner: Sure. So I spent about 15 years in corporate human resources. I was born and raised in Seattle and wound up back in Seattle after a number of years away.

    So people laugh at my resume because it’s this it’s a who’s who of some big northwest companies like Microsoft, Starbucks, and Amazon. I also led HR for a couple of startups before launching my firm Reverb just over. 10 years ago. But I think if I take us a big step back. Both of my parents are actually employment lawyers on the plaintiff’s side, which means for those who might not know.

    They’re the ones who sue companies in cases of wrongdoing, things like harassment or discrimination. And so I literally grew up at the dinner table hearing these kind of horror stories about things that happen in the workplace. And I think even then it planted a, some seed in the back of my mind about there’s gotta be a better way.

    There has to be a way at work where people can. Come in and focus and do their job and also have a good time, but without being subjected to some of this really inappropriate treatment. And as a young person, I did not know what human resources was, but fell into it in a job I had during and after college.

    I was working for a startup coffee company in New York City. This will age me, but they were in New York before there was a single Starbucks in New York, and I know it’s a long time ago. They wound up growing to the point where they had 30 stores in three states. They were in New York, New Jersey, and Pennsylvania.

    And I had been working as a store manager and when they embarked on this kind of rapid growth. They pulled me aside and said, would you be willing to do the hiring and training as we expand? And so that was a great opportunity and that was my first foray into human resources. And it was a very small company.

    I really enjoyed the work and I thought, if I’m gonna do this work, I should go learn to do it well and do it correctly. And so at that point I left the company, I went back to graduate school and got a master’s in human resource management. And I guess in a way the rest is history.

    Kim Allchurch Flick: That’s incredible. And thinking about. Growth and the reverberations that happen in corporations when there’s growth. And you and I do have that in common. I also come from corporate background and have been through some of those things on a very different side. So thanks for sharing all of that.

    So you created reverb and what do you see as problems that you’re creating solutions for and. How do you see the world around you that reverb can affect? 

    Mikaela Kiner: It’s interesting because I think this is something it’s changed quite a bit over the last 10 years and one, we’ve evolved and so the way we think about and approach some of our work, I think has matured.

    But also the world and the markets, have changed in different ways. It’s been quite a dynamic past 10 years. So we really started by doing human resources for growing startups, mostly venture-backed tech. And they needed what we do because. They’re growing rapidly. Almost no startup ever begins by having an HR person or frankly really by thinking about hr.

    But when they’re growing at that pace, suddenly they’re we’re hiring our first 15 people and they begin to realize we don’t have an offer letter, we don’t have an employee handbook. Maybe we don’t know quite what benefits we’re offering or what some of our policies are. And then they’re going from 15 to 25 to 50 very rapidly.

    And so they start running into questions. We have, people, managers who have never managed before. How do we train them to do this well? And then they start to mature a little bit and, they have more questions, how do we increase diversity? How do we make sure that we’re welcoming and that we have a sense of belonging for everyone in the organization?

    And then also more tactical things like our employees have been around, some people are asking, how do I get promoted? Or How do I move, from job A to job B. And they don’t have answers for those things because, typically they’ve just been focused on their product and focused on who their customers are.

    So we can help them think through that. We can help them anticipate what to think about and be ready before it hits them. We can also help them think about what are some priorities in the people and culture space that maybe you don’t need to worry about right now, a year from now, 18 months from now, we’re going to remind you, right?

    We’re going to prompt this type of conversation. So that was the beginning. I’d say we’ve evolved in a few ways. One, even though we started out really supporting these tech companies. We now work with so many different kinds of businesses. In fact, we have a large and growing nonprofit practice.

    We work with some small businesses. We work with a number of independent schools, which was a bit of a surprise to me, but we got one or two. And it’s a close community. It’s very word of mouth. And in the greater Seattle area, we love our school clients and, I think a lot of the commonalities is that we’re working with folks who have little or no HR of their own.

    It might be because they’re new, like a growing startup. It might be because of their size that they don’t need full-time hr, and therefore they’ve never really figured out a solution. That speaks to a lot of the schools, many of which will never need full-time hr and nonprofits as well. Often they’re small enough that they don’t have the need, possibly they don’t have the budget, and we can help them on a very fractional basis.

    We can also come and go as needed, so if we come in and do some project work things quiet down and, we can part ways and just say, call us back when you’re ready or call us when you have a question. And then in addition to the HR consulting. We do leadership development and we also do leadership coaching.

    So in the leadership development side, which I think, most of us need this, helping teams think through things like mission, vision and values goal alignment and other things that can be hard for senior teams or, for new teams or teams where members are changing out things like decision making or strategic planning where.

    There’s the business and the process aspect of that. But then there’s the human behavior aspect of that, right? And we know that teams need to gel. They need to build trust. They need to get comfortable being candid with one another, having hard conversations, having conflict conversations. And those are just things most of us don’t learn in school and don’t have a lot of practice with.

    And so we really like to help teams build those skill sets. 

    Kim Allchurch Flick: I love that. And also your company is a B Corp. Tell us about that journey and what led you to certify. We, 

    Mikaela Kiner: yeah. We are, we’re about two and a half years in and it’s actually interesting ’cause I, I mentioned earlier of how I had gone back to graduate school early in my career.

    I think I still have this, I recently moved and I pulled out these case studies. So it was actually in graduate school that I first heard of a B Corp and what is a B Corp? And we studied in particular, Ben and Jerry’s and Patagonia. I have those case studies. I was really inspired by that at the time.

    I was in my late twenties and this idea of, I think at the time they were describing it as an additional bottom line, right? That doing good in the world positive social impact, positive environmental impact. That this could be something that was important to a company and that could be measured just revenue and profitability.

    And I was really taken with that. It spoke to me. I guess it, it spoke to my personal values and actually in the very early days of reverb, I started filling out the initial B Corp assessment. So for those who have never done this, the first step is you fill out the assessment just as is, and you see how would I do if I was applying to become a B Corp today?

    And then you do all the work so that you could actually become one. So I started filling that out. It’s a very comprehensive process. I think there were only three of us in the company, three staff and a few consultants. I got a little ways into it and I, it wasn’t the right time, I just thought we’re not in a position, to really invest and do the work that’s going to be required.

    But then as we grew, it was something that we came back to. And, I think the reason the staff and the whole team were so on board was that. Being a B Corp, it really reflected the values that we already had as a company. It reflected a lot of things that we already did, whether that’s, working with nonprofits charitable giving, volunteer events, having really high standards for how we treat our workers in terms of compensation and benefits and flexibility and things like that.

    And it just felt very aligned, but it also felt I think if it is a shorthand, if someone sees the B Corp like you and I oh B Corp, like we know what that means. We know what each other stand for. And so we felt like it was just really symbolic of what we felt we already stood for.

    It’s also it’s a wonderful community, and I think getting to be a part of that community is a huge benefit of being a B Corp. 

    Kim Allchurch Flick: Yeah. Thank you for sharing that. I concur and things are changing. New standards out in early 2026. We’re in the middle of it and been monitoring that for the last two and a half years.

    And it is a community and it’s a growing community. 

    And it gives me a lot of optimism because I see how companies are striving to do good and really carrying that forward and spreading the word. And the work you do is important. It reminds me of out of my corporate life I was laid off and I found a startup with a wonderful guy was tech startup.

    And we were working mostly in medical and educational types of technologies. And I was the business development person hiring. I had hired over 50 people before in my other career, but in this startup, there was no hr. And I kept asking what, who’s our HR person? Because I thought, I’m hiring people. I need to submit, I need to have a process and procedure.

    And there was none. And it was a train wreck trying to, ’cause I knew enough, but I didn’t know how, because I’m not an HR professional. We, when you were talking about that, I thought this is something enormously important to have. Even if there’s no full-time HR person to have someone like you, because there’s so many things that can go wrong if we don’t know what we don’t know in hiring.

    And I’m glad you’re out there to via support. What have you found as obstacles and challenges? 

    Mikaela Kiner: Oh, so many. We, you mentioned having been in business development. Kudos to you. That is not all of us are cut out to do that. I think because my co-owner and I have made an intentional choice to continue to grow the business, it does mean continuous business development, marketing speaking, events.

    We, there are events we put on for the communities where we’re based. And when I started, I was on my own. I spent the first six months independent. I knew I would face the question of whether I wanted to build a team. I just I wasn’t ready, I just kinda wanted to kick things off, get some work, see how I felt.

    And then six months in, I had an opportunity to work with a really amazing biotech company that was coming up with innovative therapies to cure cancer. And it was more work than I could do on my own. And I had to think about that. And then I said, this is an amazing company with an amazing mission, and if I’m not going to do this kind of work, what am I out here to do?

    And so that was a turning point for me where. I made that choice to to bring on a few team members. But because we’ve chosen to grow, I think sales and business development is it needs to be continuous. And I did not know that as, not someone who had gone to business school. I thought, oh, you’ll, you got some clients who build a good reputation and then, you’re golden.

    Right? That is not the case. So that’s okay. We found ways to work with that. I think the shifting just the economy shifts, the market shifts. Currently there are so many changes that are a affecting people and affecting business, right? And whether that’s some of the global unrest that’s going on, it’s tariffs, affecting different types and different sizes of business.

    It’s ai, which of course is affecting all of us. And yeah, I think there’s just a continuous need to navigate that too. Make sure that we’re looking at our business and our services that we offer with a critical eye. What may have seemed very affordable to a startup a few years ago. Some companies today may be balking at that because they’re keeping a closer eye on cost, on budgets.

    They’re not investing in certain functions like human resources that, isn’t making them money. So I think it’s important to just continuously reevaluate the business and make sure that we’re staying relevant. I think tho those are the biggest challenges that I’ve personally seen.

    Kim Allchurch Flick: Indeed. That makes sense. And the topic of this talk is how to build a business without sacrificing time and energy. And what are you seeing out there? What are your impressions of founders, leaders? Operations people, their time and their energy, and how do you help? 

    Mikaela Kiner: Yeah I’m such a huge fan of this, which is why I am, currently sitting here working remote from Mexico.

    I’m just a big fan of, let’s figure out ways to live and enjoy our lives, even while owning a business or working hard or doing a great job. I think there are ways to do both. It’s interesting, because I think a lot of us, we saw so many big shifts during COVID. That were positive for many people, especially parents and caregivers, this ability to work remote, perhaps work in a little bit more of a flexible schedule.

    Maybe people who hadn’t had time previously to drop a child off or pick them up or see them over lunch or see them before bedtime, just as one example. That was something that many people got to experience and thought, I don’t wanna go back. Or remote work where many people had the opportunity to live anywhere and work from anywhere.

    And it allowed them to make different personal choices. Even just giving up a commute, for an average person, that could be a huge time saving. Cost saving if I’m not having to commute to and from work every day. So I see a split in what’s happened post COVID. I see that many companies have just continued to.

    Embrace those things. And we have a number of companies now that are just being built as a hundred percent remote. There isn’t a headquarters. They don’t frankly care where people are. They’re just looking for the best talent and, finding other ways to stay connected and have those important conversations.

    That, that could be a little bit harder to have when you’re distributed. But some other companies, more recently, I think have been really buckling down around things like return to office and. We want people in three days a week, or we want people in five days a week and we want people, during core hours.

    A lot of the things that were very normal pre COVID and I, for some companies, some industries, I think that could make a lot of sense. The challenge I see is that a lot of companies are doing it. They’re not providing data or information or there may not even really be a clear justification on why they’re asking people to do that.

    Maybe it’s more the comfort of the leadership. I wanna see people at their desk. I don’t know what people are doing, when they’re not coming in and out of the building and that, I think I think that’s frustrating to people, especially to people who enjoyed that, that hybrid and remote work.

    So it’s a little bit polarized right now, to be honest. 

    Kim Allchurch Flick: Wow. And how do you work with people around that polarization? Because I can only imagine, it is a different world and I personally love being remote. I can also understand industries need to have people there and there are some industries where like politic or governments we’re there for the public.

    So the public needs to be able to walk in and be able to talk with people, but. Also there’s the benefits of a lot less overhead cost when there’s service work to be done and you don’t actually need a building. I was just wondering what is, what does that tension feel like and how do you work with companies where they might feel the tension of employees who would prefer to work from home?

    Probably more. 

    Sure. That pull to say, no, we wanna justify having desks and having location as well. 

    Mikaela Kiner: Yeah. Yeah. And I think there were certain businesses that could never operate remote even during those times. Simple example would be Starbucks, right? I have to be able to go in and order my drink and someone’s gonna make my drink.

    So once it was safe, of course companies like that were back in person. Sure. We support a local chocolate company, so as long as it was safe, they obviously had people, in the manufacturing side producing chocolate. That was what they had to do, but for the others, for these, I dunno if we still use the term knowledge worker, that’s probably very dated, but these other kinds of jobs where people could have flexibility, a couple good examples I’ve seen, there’s this term that I heard, I didn’t coin this, I wish I had.

    It was called Place with Purpose. The idea behind this is when, where, and how do we gather and being intentional about it. So for meetings or tasks where it doesn’t matter where you are, we’re just going to let you be, wherever and have flexibility. But for work, that this, that these companies deem it’s important to be face-to-face.

    It’s important that we can physically, stand up and whiteboard out a solution or something like that. Then they’re gonna be intentional and they’re gonna come together in person and they’re going to do that. So I think that’s really smart because you heard these stories early on when people were going back to offices that were like.

    I would go to the office, but then the person I needed to meet was home. So now I’m on Zoom. I had to travel to the office to be on a Zoom call, which I could have just as easily, sat at my desk at home to be on a Zoom call. So I think that’s really smart. The other one was I heard this particularly about a study that was done in the game development industry.

    And, they actually gathered data and they did research and they interviewed people and they saw, that while building games, creativity was higher, connection was higher. Innovation and productivity, all these things that were really important to the practice of developing a new game.

    It really was more successful when people were working together in person. And so then they were able to put together guidelines for. If you’re in this type of a role and you’re in, this part of the life cycle of building a game, we’re going to ask that you’re all coming together so you can collaborate and work with your peers.

    So I think those are great examples. And, while people might think, gosh, yeah, I, I wish I could, work from home every day. I think when we give people these really valid. Reasons that are logical and rational and they can understand and oh, I see where this is important for my work. I see where this is, important for the company to be successful.

    They’re at least not gonna feel cynical or have that resentment versus if you’re just like, okay, we just want everybody to come in. And everyone’s going, well, why I was actually even more productive at home. Some of the kind of conversations we have with leaders as they’re going through this decision making process, it really is about.

    What are your needs? What are your criteria? Let’s not just start by making a blanket statement of we’re virtual, or, we’re in person. Let’s actually have conversation think this through. Think about what are the needs? Is this in fact gonna be better, for the company? Come together as a leadership team and really have some meaningful dialogue.

    And then. Think about one, how do you message it if you’re making a change where, oh, we were remote, now we’re asking people to come back. And then I’ve seen companies do really fun and creative things as they’re welcoming people back. Trying to make it celebratory. Having executives in the office, welcoming people back.

    I remember one company was doing some in-person work. This is years ago, but it was around the holidays. They had decorated and they had brought in a barista, they were doing holiday drinks. So I think, not only making it fun, but I think it was their way of expressing appreciation to people and saying, yeah, we know.

    We know this might not have been your first choice, but it is something we need to do as a business, and we wanna really help you make the most of it. That 

    Kim Allchurch Flick: makes sense. What makes you optimistic? 

    Mikaela Kiner: I do love some of these really positive changes that we’ve already talked about that have come out in the last few years.

    I think. Greater flexibility for people, more asynchronous work or the ability it’s, oh, if I missed that meeting, I can, maybe it’s recorded or transcribed, I can catch up later. So if I had something going on in my personal life, or I had a work conflict, I’m not suddenly, out of the know and and scrambling.

    But there, there are other really positive trends. So if I’ve been doing HR for, let’s call it o over 20 years, easily. Things that we’re talking about today, wellbeing in the workplace, that really increased sense of belonging bringing the whole person to work. And then, more and more I think employee resource groups that are welcoming employees from all different backgrounds and recognizing.

    Intersectionality. This is just not language that we were using in human resources 10 plus years ago. I actually got to do a talk with a group called Quiet Leaders at a large organization, and it was an employee resource group for introverts. Which, I had never heard about that and it was modeled on the book, quiet by Susan Kane.

    I’m an introvert and I worked in some really extroverted, big tech companies and I thought, oh my gosh I would’ve. I would’ve just soaked this up if there was a group like this for me. When I was early in my career I actually got written performance feedback in one of my first ever performance reviews, which was at Microsoft.

    And it said, it literally said something like somehow you’re effective even though you’re quiet. And I thought first of all, I didn’t know those things were mutually. Exclusive. But what interesting feedback, and I just I think it, it took me a long time to understand that especially, I was here, I was like quite on the introverted side and there was these companies that were quite extroverted and that was what they valued.

    And so when I had to show up differently a lot of the time, the, my natural tendency but two, which also that can be very exhausting. And if you’re not aware of that, you might not realize, why am I so drained or so fatigued beyond just the work I’m doing? There’s something else that’s going on because that’s a workplace where maybe I’m not going to be as successful if I’m following my own natural tendencies.

    But I do I think we’re just recognize people, recognizing people much more today as whole human beings and trying to really provide. A broader array of both opportunities and benefits than what we were in the past. 

    Kim Allchurch Flick: I am so happy to hear you say that. I also, in corporate life, an introvert in sales and it was scientific medical sales and finding a place to hide enough to be.

    Introverted becomes rather difficult. And as I was a manager, we were also given a profile to hire, and it was young, hungry, vivacious all these things that high energy, and I don’t ever wanna say one’s better than the other. That’s not the point. But what I found back then is it wasn’t a, it wasn’t discussed and there’s a cultural expectation.

    So when we have to show up as vivacious and on. All the time, particularly in places like sales meetings, how some people thrive on it and some don’t. And it doesn’t make it good or bad, but it’s the lack of discussion and the lack of understanding and also trying to hire people who are so much the same, like a profile doesn’t work out that well either.

    The other thing is it doesn’t answer the questions of who is the customer, the client, or the other interactions because there are extroverts and introverts out there as well, and I found it’s that book Quiet by Susan Kane really helped me understand a lot and that I could really own the interactions, the type of quiet introvert that I am in the interactions with.

    With the clients and yet still put on a mask and act differently in the corporate culture. And I remember one time I just like to find places to hide. And if it was a sales meeting issue, it was a hotel room just to go be by myself. And one of my bosses said, oh, you’re kind of a loner. Like it was a bad thing.

    I think I just had to make a phone call. I’m so happy to hear you say that this is being recognized and also the value of having people together and recognizing what they bring to the table and that all of it is valuable. The introverts and the extroverts don’t have to be in opposition. It’s, it makes a lot more sense in giving people what they need to be able.

    To work. Work. And also there’s some of the science on those, cubicle nation open concepts where people complain they couldn’t get anything done because when people are dropping by saying hi regularly and there’s so many interruptions and they’re the gregarious ones and the ones who wanna hide, it’s hard in an open space and I love that you brought up that there’s research in science on some of these things as well.

    Mikaela Kiner: Yeah. Yeah, thanks for sharing that Kim, about your own experience. First of all, that’s really sad hearing you say that word that you wanted to hide, but I totally get it. As introverts, we need quiet to recharge. It doesn’t mean we’re not great around people. It just means we need that time to ourselves.

    And so I’d say good for you for finding it, even if manager, or whoever made a snarky comment about it. But I think you’re absolutely right there, there is room, for all these different styles and. Like you said, teams are better when we are ref reflective of multiple styles. And I’m sure your clients, we’re also people with different styles and different communication preferences.

    Hopefully that organization has learned, just a little bit more since that time. 

    Kim Allchurch Flick: Hope but I, but I think there is a lot more recognition for it. And also another question for you, particularly being in the B Corps world and with. The form of standards and the new standards, there is a focus on equity and it is 2026.

    And we know that three letter, three letters are denounced in a lot of places but yet there’s so much room for the goodness of equity. And how do you see that in your work? 

    Mikaela Kiner: Yeah, first I’d say, while we’re not a DEI firm, our work really intersects with DEI, as you would imagine for human resources.

    And we do have some people with deep DEI expertise. I think we’re really fortunate because we’ve always been pretty clear about our mission and values and who we are. And so when DEI came under attack last year, we felt like. We were in a fine position to stand up and speak up for who we are and what we represent.

    And I say we’re fortunate because I recognize that there are organizations, for instance, who are receiving government funding who didn’t have the luxury to do that, but we did. And we took advantage and just reiterated our values and we didn’t lose clients over that. I think those clients were never gonna choose us to begin with.

    Our clients are very like-minded. But yeah, as far as all kinds of equity and I, my brain always first goes to things like gender pay equity. It’s really interesting. First of all, our firm is 80% women we’re certified, women owned, and. I think because we offer a good deal of flexibility, we’ve always attracted a lot of women to the organization.

    But I have this story that, that I actually mentioned in my book, which is when I was first bringing consultants onto the team and I was reaching out to people I knew. And I spoke to a couple of the men and they were really clear and they said, this is what I need to make, or this is my hourly rate.

    And I said, that’s great. And then I spoke to these women colleagues who were, often also friends, and they said, I wanna help, pay it doesn’t matter. Don’t worry about it. Which first of all, just that was, and this is a small sample group, but it was very interesting. And I knew, of course I had to pay them equally, for their skills and experience.

    Just because the women said, I’m happy to help, I don’t wanna take advantage of that. And as an HR firm, we obviously have a very strong bias for pay equity. And as a B Corp, we have someone from the outside do an analysis for us every year to make sure that our pay equity is intact, but.

    I see two sides to this. So I think people who were not believers in the benefits and value of DEI, whether that’s from a business standpoint or just a humanitarian standpoint, they were ready. They had the excuse, oh, this isn’t popular anymore. This isn’t necessary anymore.

    And they were ready to ditch that work, unfortunately. At the same time, those who are committed, I’ve seen really continue to pursue and double down and even, grow their work. And I think the one thing I saw early on was people maybe changed the language because they didn’t wanna flag, okay, DEI isn’t popular.

    Let me just call it something else, but let me, keep doing this work. That’s good and important work. That was really encouraging because I was nervous that now everybody’s going to set it aside. It’s not popular. It feels risky. All of a sudden it felt like, is diversity like a dirty word?

    Is inclusion bad word? Should I be saying exclusion? What are we supposed to be talking about here? But so many leaders and so many of the HR professionals I’ve talked to have told me. We’re continuing to embrace this. Nothing has changed. We’re continuing all the work we’re doing and I found that really encouraging, especially since the work has been under fire.

    Kim Allchurch Flick: I am so encouraged to hear you say that, and I feel it as well. People gathered together and still do the work. What else can you share and would you like people to know about your work about. Building a business without sacrificing time and energy. 

    Mikaela Kiner: Yeah. I think we hear all the time how hard it is to be an entrepreneur, right?

    It’s hard to start a business. They don’t all succeed. It’s hard to run a business, et cetera, et cetera. And these are true, i’m not, suggesting they’re not true. I just think. These are things that potentially scare people away or, maybe make people not opt in to entrepreneurship.

    And I felt like after starting my company, and I think it was year three when we passed year three I sighed and thought we’ve made it like we survived. We survived the, what could be the hard early years. But then what I found was, ah. I think it’s a great deal of fun. I get up, I have a great day, almost every single day.

    I love my colleagues and clients who I get to work with. As an owner, you get some choice in who you work with, which is not true in the corporate environment. You get to choose the mission and values of your organization. You get to choose norms like. Do we work an eight hour day? Do we work a 12 hour day?

    Am I expected to respond to messages, at 10:00 PM or on Saturday, right? We’re in control of a lot of these choices, and I would just say don’t take that for granted. What I’ve really done, I sometimes joke that reverb has been a social experiment in. How do you build a company that values people, that is flexible, that lets everybody have all that time and energy to enjoy life outside of work?

    And yet, we work hard, right? It’s not a lifestyle business. We’re a multimillion dollar business. We’re responsible for a lot of people’s livelihood. But both things can be true. And that’s what I really want. Founders and business owners too. Embrace, if that is important to them, if that is a value to them, is that it?

    It really is possible and it will look different, depending on the type of business, the size of your business, et cetera, et cetera. But I believe there are a lot of if that’s something that you’re committed to like I’m very committed to having a business that I enjoy working in.

    Life is too short. And I’ve worked the 60. To 80 hour weeks for 15 years, and not super interested in doing that more. I frankly, I don’t think I have the physical or mental energy, even if I wanted to. I just don’t think I could do it. That’s my biggest takeaway and I think it’s, there are I put these practices in sort of two camps.

    So one is about the individual leader. It’s what are my. Boundaries. My values, can I say no, can I delegate? It’s like these things that kind of keep us true to ourselves. And then there are some kind of HR and people practices in who do you hire? And, are you trusting people? Are you giving them ownership over their work and frankly treating them like adults, letting them do their job well and manage their own time effectively.

    And I think. When you combine those two things you really can have a business that you enjoy running and you really can have room not just for the life outside of work, but life has bumps, right? Things happen. We get sick, loved one gets sick. Child gets a snowboarding, concussion or COVID.

    All these things happen, and when you don’t have any wiggle room in your life to begin with. A life event like that happens it’s incredibly stressful. It’s already stressful, but the stress of, I don’t even know how to fit this in ’cause my life is so crammed. That was something I found really difficult in a corporate environment, but, which I’ve been really grateful in this environment, that I feel like I can take a deep breath, I can have a little flexibility.

    I know a coworker’s gonna jump into cover for me, and so it’s just less hard to navigate. 

    Kim Allchurch Flick: Yeah, well said. Thank you so much. How can people reach you? 

    Mikaela Kiner: I am most easiest to find on LinkedIn. That is the very best place. And then also the company website, which is reverb people.com. 

    Kim Allchurch Flick: Reverb people.com.

    I love the name too. Thank you. Our final question is, if you could have dinner with up to three people living or deceased, who would they be and why? 

    Mikaela Kiner: I always find these questions so hard. I don’t know why. The very first person who comes to mind is Michelle Obama. I know I’m not unique in saying that I’m just a fan, an admirer.

    I listened to her first book on audio, which she narrated, and that was just, it was a lovely experience. I, if anyone hasn’t read it, I’d say if you’re willing to do an audio book, just hearing her, tell the story was remarkable. I would say my grandfather I lost my grandfather over 20 years ago and he was just a lovely man.

    I feel like on the outside he was pretended to be a little like cranky or curmudgeony, but he was really just soft and sweet and a fun person and a great influence. If I had to add a third. No, I don’t really, I’m not like a celebrity fan, but I would probably pick I’d say a favorite musician or artist just because I don’t possess that kind of creativity.

    And so I really admire people who do. I always say the most creative thing I do is cook. Which is fine. But I think, people who have musical talent or can, performance or visual arts, I admire them and I love to know what makes them tick. 

    Kim Allchurch Flick: Oh, what a beautiful table you have.

    That’s so awesome. Thank you so much. I appreciate it. Everyone, this is Kim Allchurch Flick with the Mighty Measure Podcast. Thank you so much for being here. Take care. 

    This Episode’s Guest: Mikaela Kiner

    Mikaela Kiner Headshot. Smiling with a gray sweater and blue background.

    Mikaela Kiner is a founder, CEO, and leadership coach. Her company Reverb helps organizations create healthy, inclusive cultures. Prior to Reverb, Mikaela held HR leadership roles at Northwest companies including Microsoft, Starbucks, and Amazon. She enjoys coaching leaders at all levels and working with mission-driven organizations.

  • Teaching What Technology Can’t with Tracy Hooper of The Confidence Project

    Teaching What Technology Can’t with Tracy Hooper of The Confidence Project

    Tracy Hooper of the Confidence Project, joins Kim Allchurch Flick to talk about building confidence and real connection in an increasingly device-driven world. 

    Hooper traces her values to a large, welcoming family and her TV news experience, where introducing herself with her full name and treating people as significant helped create trust. 

    She says the Confidence Project “teaches what technology can’t,” emphasizing in-person conversation skills, eye contact (or looking at the bridge of the nose), and open-ended “Kickstarter questions” using “what,” “how,” and “tell me more.” 

    They discuss how phones can block presence and how talking to strangers builds “social courage.” 

    Hooper describes coaching methods like creating a “like list,” sweet-talking yourself, practicing public speaking through rehearsal, and workplace techniques to amplify quieter voices.

    Listen Now

    Time Stamps

    00:00 Welcome and Introductions

    00:24 Family Values and Newsroom Lessons

    02:13 Launching the Confidence Project

    03:41 Real Conversation vs Devices

    04:59 Eye Contact and Kickstart Questions

    06:12 Phone Free Spaces and Schools

    09:27 Missing Life on Your Phone

    11:22 Talk to Strangers Build Courage

    13:09 Lyft Story Listening Skills

    18:35 Naming the Confidence Project

    20:18 Confidence Is Action

    21:23 Confidence Through Practice

    22:18 Rehearsal Beats Winging It

    24:47 Build Your Like List

    27:00 Sweet Talk Yourself

    29:38 Confidence at Work

    31:40 Amplify Quiet Voices

    33:21 Recharge and Recover

    34:42 Conversation Comeback

    37:35 Resources and Book

    39:00 Dream Dinner Guests

    41:31 Final Takeaways

    Kim Allchurch Flick: Hello everyone. Welcome to the podcast. This is Kim Allchurch Flick, and I am here with Tracy Hooper of the Confidence Project and I’m so delighted. Welcome. 

    Tracy Hooper: Thank you very much.

    Kim Allchurch Flick: So what has been your journey up to. What’s inspired you along the way and shaped your values to create the confidence project?

    Tracy Hooper: Oh my goodness. My values were really shaped by my family. Growing up in a big family, there are six of us. I’m the second four girls and two boys, and really my parents taught us how to treat everyone as if they are the most important person in the room because you are. Anybody we’re talking to is the most important person in the room.

    They matter. And that started, growing up around my family dinner table and with my grandparents coming over and neighborhood kids would come to our house and everybody was welcomed and treated with dignity and respect. Then I got into the TV news business, and that is a challenging industry where it’s get what you can hurry up, do it faster.

    It’s not really about building relationships. It’s about having a transactional experience. If someone’s in a crisis and you’re covering that story for the news, but what I found is if I approached people. And introduced myself using my full name. I looked them in the eye. I shook their hand and said, I’m sorry to meet you under such circumstances, or congratulations for whatever they’re excited about.

    The people immediately connected to it. When you attach your first and last name to an introduction, it’s much more interesting than, Hey, I’m Kim. Hey, I’m Tracy. And I think also too, for people who are in the news business. There is an assumption that people would know who we are, but to say my first and last name really let people know that I understood that they might not know who I am, even though there’s a cameraman next to me and the logo from my station.

    I think treating people that way, making them feel significant, really has been a part of. Of my journey and really what led me to the Confidence project was that I noticed that the way people were talking, interacting with each other was changing. This was in 2012 and I thought what skills do I have that I could make it available for people to talk about getting to know each other?

    And I started the confidence project thinking, oh, it’s going to be, how do you introduce yourself? How do you introduce someone else? How do you start a conversation with someone you don’t know? But it’s really expanded into Kim. It’s teaching people what technology can’t. That’s really what the Confidence project is all about.

    Teaching people what? Technology can’t. How to communicate and carry yourself with confidence. You can’t depend on an iPad or iPhone or a Zoom call for that. We’re talking in person, but, or we’re talking by Zoom. But there’s so much more to having a real conversation than what you might have on a text or in an email.

    Kim Allchurch Flick: Oh, that’s so brilliant and I love how you expressed it, making people feel significant. Teaching what technology can’t. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And that must be really interesting now because technology curves are exponential and it’s pretty fascinating world we live in. So tell us more about that. 

    Tracy Hooper: In my view, people hide behind their devices.

    I was leaving my colleague’s house the other day. We were working together at her house and I got in my car and there was a woman walking up the street with her dog. And as soon as I walked to my car and she was walking next to my car, she went right to her phone. And I thought, what is intimidating about looking at someone and saying Good morning.

    We think that and I think we’re so used to being on our devices that we have conversations by text. That’s not a conversation, that’s a text. We have conversations by email. That’s not a conversation. That’s email. What we’re doing right now is a conversation. It’s a dance. It’s a back and forth.

    It’s a partnership. You speak, I listen. I speak, you, listen, we take turns. Sometimes you lead, sometimes I lead. But it’s all about that connection, connecting. And when we connect in person or what we’re doing right now, it can be magic. It can be the opportunity to really understand a person better, look at their perspective, let them hear what you have to say.

    So that’s what the confidence project is really about, helping people feel comfortable in all kinds of situations, not the least of which is in person. And I always tell people if it’s tricky for you to look someone in the eye, which is the way that you make people feel important, if it’s tricky for you to look someone in the eye, look at the bridge of their nose.

    It’s a great fake. It’s in the family, it’s in the neighborhood. And that’s part of what I do is just help people feel comfortable with other people. And one of the ways that you can do that is asking what I call or asking Kickstarter questions using the magic words, which in my view are what, how, and tell me more.

    If we simply asked those simple, use those simple words to get in a conversation with someone, what brings you to here tonight? How did you hear about this event? Tell me more about your company. What brought you to this part of the country? Tell me more about that. That’s interesting. I never thought about it that way.

    Keep going. When we o ask those open-ended questions, he gives people a chance to talk about their favorite subject wishes. Themselves. 

    People love to talk about themselves. Of course. We want people to be interested in us. That’s a snippet 

    Kim Allchurch Flick: And so important, and I’m also thinking about the devices and networking events that I’ve been to.

    And there was one recently where the rule was no devices and it was a meeting. We were supposed to come away with notes and things like that, but the rule was no devices. And it was great, and I’m not gonna say it wasn’t difficult because I often take notes on a device, but 

    Tracy Hooper: yeah, 

    Kim Allchurch Flick: paper will do and, but the engagement was really terrific.

    I 

    Tracy Hooper: love that idea. I’m gonna recommend that to some of my clients and colleagues. I just saw something, I don’t know whether you watch the Pit, it’s a second season. Oh, so good. And as if we don’t have enough medical shows, but I just love it. And I was listening to Noah Wiley, who’s of course the Star and the executive director, and he said in the studio, no one is allowed to bring their phones.

    And they put their phones in a cubby, and next to that is a library. And so instead of picking up your phone, you pick up a book if you’re in between takes or you’re not shooting much that day. And I thought, isn’t that brilliant? He’s helping people to stay fully connected to their character or to step into another world by reading a book and not getting it off our phones.

    I, I thought that was. So smart. My husband just finished teaching business, personal finance and accounting at Lincoln High School here in Portland. And they have cubbies now for the kids to put their phones, which I think is a step in the right direction. All the literature, all the research shows that it’s not good for us.

    We need to use our brains. We need to talk to each other. 

    Kim Allchurch Flick: Indeed. And I’m so glad you’re bringing. As well. There’s been a couple of news reports about schools and how it’s a weaning process too. It’s been difficult, but there was a principal that was noting when they let, even when they let the kids say, have their phone during a break or between classes, often they would show up late to the next class because the phones suck us in it’s dopamine hits.

    It’s a variety of things. And at first they said only for emergencies. And he said, we’d hear kids talking with their mom about what they were gonna have for dinner. And he was like, okay, we’ve gotta define emergency. Yeah. And how difficult it was to give them even a little bit. But also some of those studies that show, even if you go camping where there’s no cell phone signal and it’s more gently forced.

    It can’t be on the phones. People usually feel so much healthier and so much better after, after a while of that. So what you’re talking about I think it’s compelling to remember, yes, they are tools, but also they can’t be front and center of life otherwise we it’s interesting the more information we have access to, the more we miss.

    And I’ve noticed that that’s an interesting about myself too. That’s an 

    Tracy Hooper: interesting, say more about that. Tell me more. What do you mean? 

    Kim Allchurch Flick: I’m thinking about sometimes it’s dangerous. I have seen people cross streets looking at their phones. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And I, I traveled through four cities in Asia with Portland State University and we were doing projects.

    And in the biggest intersection in the world, which is in Tokyo, it’s where people flow all at the same time. It’s a site to behold. And one of the students kept playing Candy Crush and a couple of us literally had to grab his elbow and walk him across the street. And for Candy Crush, he was missing one of the greatest sites in a city that he is never been to that kind of hold that something can have.

    And even at dinner we went to a little restaurant where. We couldn’t read the menu. And there was some company men, it was a small restaurant and Japanese company men, and they noticed us being from all sorts of different countries, not being able to read the menu. And they ordered for us. And this same kid, the ch the one from China, looked up enough to.

    To be delighted that he got skewered chicken hearts. He was absolutely delighted. And then he went back to his phone and Oh 

    Tracy Hooper: my 

    Kim Allchurch Flick: goodness. And these men were engaging with the rest of us, with none of us knowing how to speak Japanese. And it was, and I remember that he probably doesn’t remember because he was un Candy Crush.

    And so that I think is what I mean by that. Going to a park, are you gonna look at the phone or. Look at the birds, and sometimes the phone can help us look at the birds. I admit to using eBird and Merlin quite a bit, but it’s it’s an assistant instead of it being a distraction.

    Tracy Hooper: Are you familiar with Esther Perel? 

    Kim Allchurch Flick: I am not. 

    Tracy Hooper: Esther Perel is a. A very well known international relationship therapist. She speaks nine languages. Can you imagine sitting in the therapist chair and if you speak French, German, Spanish, Italian, Portuguese, she would be able to converse with you. And she says this, it’s important to talk to strangers.

    Talk to strangers not a stranger, in a dark alley at 2:00 AM. Talk to strangers, which could be your Uber driver, your Lyft driver, someone who you see regularly at your coffee shop, but you’ve never spoken with them before. If you’re at a athletic event, at a reunion, at at a wedding reception, she says, talking to strangers builds social courage.

    Social courage. And it’s spontaneity, it’s improvisation. It’s serendipity, it’s curiosity. When you build that, when you are curious about other people and you have the courage to speak to people who are it’s a lab. Nobody’s gonna bleed. Nobody’s gonna die. You’re practicing talking to other people in a safe place.

    Then it gives you a, she says it builds trust. If we don’t talk to strangers, she said, we don’t build trust in them and in ourselves to be able to communicate with them. And I often tell my clients, think of it as a lab. It’s an experiment. I’m going to talk to my Lyft driver and use those magic words.

    What, how, and tell me more. How long have you been a Lyft driver? How’s it going for you? I remember one time I was taking a lift to an event and I was dressed in business attire. I had on a black coat and heels, and I was dressed up. It was for business. And when I got into my lift. The gentleman, I heard the music change from Hard rock to classical.

    I thought, that’s interesting. So I sat down in the back, I put on my seatbelt and I said to him, good morning. Thank you for being here. Thank you for a clean car. I was like to thank people for a clean car. And I said I noticed that the music changed from Hard Rock to classical when I got in the car.

    Is that intentional? And he said, yes. I said, tell me more about that. He said I could tell I got a vibe from you that you were professional. And so I wanted the music to reflect that. I said, how long have you been experimenting with this with this idea? He said, for about three months. And I said, what’s been the change?

    He said, my tips are higher. And I thought, wow, simply being aware, being attentive, being attuned to other people can benefit everyone. I felt good. It was calming music for me. I was on my way to give a presentation. He didn’t know that, of course, and he was responding to me. That showed respect for. What I might like.

    And it started a conversation and yeah, I gave him a higher tip. 

    Kim Allchurch Flick: Wow. That’s how intuitive and how interesting I, you brought up Lyft drivers and it reminds me of a story that happened before COVID, but I’d flown into Salt Lake to see my family, and I decided to take a Lyft. And I usually open with some kind of a question, like, how are you, how’s your day?

    That’s usually been my open and I’m gonna change to your questions that you recommend. But what came out of that drive was I, he had an accent and I commented and asked him, what brought you to Salt Lake? Instead of, where are you from? I didn’t really make assumptions about what brought you to Salt Lake.

    Turns out he was a journalist from Caracas, Venezuela. He had to leave so he wouldn’t be killed. 

    Tracy Hooper: Wow. 

    Kim Allchurch Flick: And that was just before COVID. Same regime that has just been shifted a bit and talking to him about how his life as a journalist and how important he felt journalism was.

    And yet he first landed in la. And just worked any job he could to try and bring some of his family over. And that conversation was 45 minutes long during the drive. And it touched me a lot because he talked about realities. He didn’t sugarcoat anything and then, bring it to now, and I always wonder, is he even safe?

    Is he even still here? And. This is somebody who just wanted to tell the truth and maybe he got some of those stories up because some of the passengers asked questions who could tell others and be informed and aware and almost, I would say 80% of the Lyft drivers, Lyft were, I’m Lyft person myself that I’ve been with.

    Many have been from overseas. 

    Tracy Hooper: Yeah. 

    Kim Allchurch Flick: And they’re doing what they can and some are PhDs and getting to know that those little conversations have expanded my worldview. 

    Tracy Hooper: Oh, definitely. Or it could be someone who’s in between jobs. Yes. It could be someone whose mother is sick and they need to have the flexibility to take their mother to get a dialysis procedure.

    And then they have to drive at night. Everybody has a story. Everybody has a story that will break your heart. And if we are curious as human to human, person to person, I think our world can be so much richer. I was struck by when Phil Donahue died. I always. He was one of the, my mother was the original talk show host Kim, and then there was Phil Donahue and then there was Oprah.

    But Phil Donahue said before, about a month before he passed away, he said the foundation of what he covered in the 7,000 episodes he taped was curiosity. And he said, if we can just learn to. Be curious about each other. We live in this global world. We can get along better if we knew someone’s story.

    And that’s what I mean, a lift ride. Somebody you see, walking your at the dog park, if that’s where you take your dog. It’s not, nothing’s dangerous about it. It’s simply making conversation. And then when you’re ready for a real conversation with a prospect or a client or a job interview, or you are on a panel to select someone for a job, then you’re more comfortable having those natural conversations.

    Kim Allchurch Flick: Indeed. And how did you name your. Company, the Confidence 

    Tracy Hooper: Project. Ask that. I have worked with a woman for a long time. Her name is Sarah Garrison, and Sarah helps me with everything technical. Everybody needs somebody like that in their world. And Sarah and I was talking about this company.

    I wanted to have AC company by communicating with Con, I didn’t even use the word confidence. And Sarah said to me, well, you know, my sister and I are working on this project. I said, oh my gosh, Sarah. That’s what we’ll call it, the Confidence Project, because it’s a project it’s ever changing and growing and expanding, and we’re all learning.

    And I said, oh my gosh, quickly. Get the URL. And so Sarah went to get the URL for the confidence project, and at the time the URL, the confidence project was already taken. It was a men’s underwear company, so I couldn’t get the confidence project, so I just got. Confidence project. That’s fine. And then about three years ago, I got noticed that the confidence project was for sale.

    And I guess the underwear company didn’t last. And so I bought the confidence project. So I have both the Confidence Project and Confidence project, but I really love it because it’s unfinished. It’s in process like marriages, as my mother always says. Marriages are in process all the time.

    And relationships in general. That’s where it came from. 

    Kim Allchurch Flick: It’s unfinished. I, that is so profound as I stand here in my project house with my beautiful husband, you’re right. It’s a journey and I think that’s part of the wonderment of it and the word confidence, I think it’s, and shame on me.

    I assume that lack of confidence is often in young people, teenage years, life transitions, but it can also occur quite a bit in adulthood, throughout adulthood. And so what do you see and how do you work with people on confidence? 

    Tracy Hooper: Oh first of all, confidence is a verb. The way people become.

    The way people become confident is by taking action. Taking action. My theme is take action, make mistakes, adjust, refine, repeat. We just finished the Olympics. Those athletes were not winging it. They have been practicing and taking action. For years, Mikaela Shiffrin. I thought it was such an amazing story.

    She won all these gold medals two Olympics ago. The last Olympics. She didn’t win any this time. She won a gold, but she said, I’m always terrified when I go down the hill, the mountain, but I do it anyway and. I think if someone’s goal is to be more confident in conversation, if they want to be more confident having a difficult conversation, if they want to be confident speaking up, I believe for any professional, if you really wanna have a rich professional life, you need to be able to speak publicly.

    You need to be able to stand up in front of one or many and speak. And you don’t have to be Winston Churchill or Margaret Thatcher. Or Michelle Obama. But you need to be able to speak with confidence in front of a group, and that is will help the trajectory of anyone’s career and that takes practice.

    Sir Michael Caine, the brilliant British award-winning actor, said rehearsal is the work, the performance is the relaxation. You’re so rehearsed, you’re so comfortable with the material that when you get on stage or you get in front of a group, that’s when you can relax. And I think that’s so interesting because we just assume that the Meryl Streeps of the world, the Jerry Seinfelds of the world, are naturally talented.

    Yes, they’re talented with a lot of crafting that goes along. Jerry Seinfeld said before he ever performed for the first time on the Tonight Show, he rehearsed his four minute monologue 150 times. No wonder it sounded smooth. And guess what? We owe that to our audience. We owe that to our. Colleagues to be prepared to a prospect if we’re pitching for, a proposal that we have we owe it to them to be prepared and not wing it.

    My mother has this great expression without notes, we wander. And I often think about that. People get up to receive an Academy Award and they say I just don’t know what to say. And I’m thinking, girlfriend, you are one of five people who’ve been nominated for this best actress award. And you’ve known for weeks that you got this nomination.

    You need to be prepared. I always get mad. I’m thinking, bring some notes and thank the people you want to, or give us some words of wisdom or leave us with some hopeful thought about our future. Don’t just say, I don’t know what to say, Kim. I don’t mean to get started on this, but I do mean to get started on this.

    We need to be able to say, you’re right, who we are and what we represent, what value we bring, and it could be. With regard to your own career or what you believe in, if there’s something a project or a cause that you believe in, to be able to say that with confidence and that comes with practice. 

    Kim Allchurch Flick: So how do you work with people?

    How do you take them from feeling lack of confidence or may maybe not even knowing it, they just don’t know how to start, or they’re feeling. Such lack of confidence. They’re terrified and hiding in a corner. How do you bring the best out in people’s confidence? 

    Tracy Hooper: One of my secret formulas is that I, the first session I have with people when I’m working one-on-one, is that we create a like list.

    And that is, they have to tell me everything they like about themselves. And let me tell you. It can be painful because they think, oh let’s see. I am, I’m pretty organized and I am, I’m pretty friendly and I’m. Smart enough, there are all these, catches. What do you mean pretty organized?

    Are you organized or not? Yes, I’m organized. Anyway, they gimme their whole like list and then after about five or six, sometimes people will say, I can’t think of anything else. I say, keep going. Oh, okay. And then they come up with three or four more. Okay. Is that enough? No. That’s not enough. And this takes up a fair amount of time.

    And it’s enlightening because then I say, what do your friends like about you? What does your family like about you? And sometimes someone say, I’m estranged from my mother. Okay. Is there someone else in your family? Yes, my cousin, my sister. What do your colleagues like about you? What do your bosses like about you?

    And sometimes Kim, I will get. Three pages of notes of what people like about themselves. And then I say to them, okay, now close your eyes and I’m gonna read to you your like list. And I don’t want you to say to yourself, yes, but I should have, I can’t. And I will tell you, almost every single time people weep,

    We rarely take the time to talk about what we like about ourselves, especially with another person. And that’s where we start. So that when we’re working together over a period of time, then we can go back to that like list. When they’re talking about presenting something, some, an idea to their boss, we can go back to their like list about I’m organized, I have a strategic mind, I am an inclusive person.

    And then they can bring that into the work that they do. It’s really very painful, powerful. And I’ll tell you something else about three years ago, I felt like I was always motivating myself by saying, get going. Just come on. What is your problem? You should be more organized. That was like my way of motivating myself.

    And about three years, and it wasn’t all the time, but it was on occasion. And about three years ago, I thought I wouldn’t speak to my, I don’t speak to my daughters that way. I don’t speak to my husband that way. I don’t speak to my friends that way. And if I did, I wouldn’t have any. So I decided that I was going to sweet talk myself, and now when I’m under a deadline and I’m working on something, I’ll say to myself, you are doing so well.

    Keep going, Tracy. Yep. Keep going. Just give it another minute. I am so sweet to myself and I can’t tell you how that calms down my nervous system. It’s a really powerful tool. I encourage people to sweet talk themselves. In fact, I have a monthly video, complimentary monthly video, two to three minutes each month, the first Thursday of the month, and one of my videos is called Sweet Talk Yourself, and it’s a way of doing that.

    I think we need to practice that as much as we need to practice talking to strangers.

    Kim Allchurch Flick: That really struck me as. A, I don’t do that. And B, what a beautiful idea

    and what a practice. How many of us, if we did that would feel better on a daily basis. 

    Tracy Hooper: Yeah. The other, a 

    Kim Allchurch Flick: good thing to do, 

    Tracy Hooper: the other technique I say to my clients is, okay, now I want you to ask people who you care about in your life, what they like about you. Don’t show them the like list. You ask them what they’d like, they’ll add some other ideas, and then I want you to print it out and read it out loud.

    Because I believe when we hear the words come out of our mouth and into our ears, then it becomes a part of who we are. Oh yeah, I am. I am organized. Oh yeah. I am smart. We have to remind ourselves of all of our good qualities. Yeah. 

    Kim Allchurch Flick: Wow. It’s a beautiful thing that you’re doing. And where are some examples of places that you think this should be more normalized?

    Like people actually talking about confidence instead of saying, oh, you, you try to be more confident, or, whatever. I’m thinking about parents or teachers, but. Where is it missing to have this conversation? 

    Tracy Hooper: I think in the workplace it definitely can be a part of a skill that leaders model and teach.

    One of my goals is to spread the news of the confidence project far and wide. So if we can have leaders. Begin to use these techniques with their team, then people feel safe to talk about, I don’t understand this. Can you explain this to me? Could you support me in this? I was working with a young man several years ago.

    Wow. Maybe nine years ago, and he said, I am. An introvert. I’m reserved. I’m more of a processor, I’m a thinker and I go into these meetings with other people and there are a lot of type A’s, and there are a lot of people who are very verbose and I feel like I don’t get to give my talking points. I don’t get to give my message.

    And so we came up with this technique for him to go to his boss and ask for a seven minute, like kind of an odd number for a seven minute, zoom or one-on-one, three or four days before the meeting, and at that point he would tell his boss what the talking points were that he wanted to get out in this meeting, and it did two.

    That was to accomplish two goals. Number one, it. Gave his boss to be a part of the know, he was in the know for sure. But secondly, it gave his boss a chance to say if someone got off track, then he could bring them back to this young man’s point and give him a cha. He amplified him in the room and give him a chance to talk about it.

    So that’s a way that we can. That we can support other people who have different personalities that may, they may not be the loudest person in the room if someone is reserved or quiet or more of a processor. Sometimes the best ideas come from the people who speak the least because they’re such good listeners and they’re compiling all the information that everybody is sharing, and then they can bring it out in a succinct message.

    So we need to call on people in meetings who are quiet. And say, what’s your perspective? Oh, I don’t really know. I don’t know. Let’s take a moment. What were you thinking about when we were talking about A, B, C? Helping people to know that they’re, what they have to say matters and that we need to hear their voice.

    People are at companies for a reason. Their because of their skill, their talent, their ideas. So we need to get those people to talk as well as other people who are perhaps more talkative. 

    Kim Allchurch Flick: Indeed. And I’m one of those people rather quiet and often, but in sales situations, so sometimes have to switch on a more exuberant personality.

    Tracy Hooper: Yes, it 

    Kim Allchurch Flick: can’t last all day. It’s exhausting, but at the same time it’s a point of diversity as well. Indeed everyone can bring something and it shouldn’t be a battle between extroverts and introverts and who’s best at what. But it’s that combination that can really strike some magic when people feel confident or at least accepted enough to be confident to speak up.

    Yeah. 

    Tracy Hooper: I think it’s very important to amplify people in any room. Notice the person who’s not talking. Notice the person who at a networking event or an industry conference who’s standing by themselves and welcome that person into the conversation saying something as simple as, come join us. We were just talking about Kim’s podcast.

    Now that person is immediately brought into the conversation. They’re up to speed with what’s happening and they can be a part of it. Oh, do you all know Kim? There are many ways that we can welcome someone. I wanna jump back to something we were talking about earlier a few minutes ago, and that is the idea of different personality types.

    I am an extrovert and. I still need time to decompress. I remember the first time I spoke at Nike, I was psyched. It was great. I was speaking to the equipment group and there were 50 people in the room and I was there, for a good part of the day. And I left at three and I thought, oh, my way home, I’ll just stop by the grocery store.

    And I pulled into the grocery store parking lot and I thought. I am exhausted, so I turned off the car, I put my seat back and I went sound asleep for 30 minutes in the parking lot of the grocery store. We all need to recharge and it’s okay to do that for yourself. We don’t have to keep pushing through.

    And if you’re the kind of person who needs to recharge more often, that’s fine. Give yourself. Five minutes between phone calls. Give yourself 10 minutes between meetings if you can possibly do that. We need to give our, we need to be kind to our innards, our soul, our lungs, our voice. We need to stop talking for a while and just be quiet.

    Kim Allchurch Flick: Oh, it’s true and beautiful. What, what makes you optimistic in your view? 

    Tracy Hooper: What makes me optimistic is that I truly believe people do wanna have conversations with each other. I do believe people are not satisfied with texting and emailing and scrolling. I gave a presentation last week to 250 salespeople and.

    And every person, not every person, many people came up and said, thank you for giving us techniques to be able to talk to other people in person. I think that we were weak before COVID, and we were really weak after COVID in terms of interacting with people, and we need to exercise that muscle again, and it’s safe.

    And it’s fun. And if you have the techniques to do that, welcoming someone into a conversation or being in a situation where you would say, may I join you? I just heard you talking about your new dog. May I join you? Because in a social setting, most conversations are not private. They’re social and so it’s, you can enter into a conversation.

    May I join you or come join us? We were just talking about Kim’s podcast. Do you all know Kim? Oh, I’ll let you all introduce yourselves. If you can’t remember all the people’s names in a group, it can be very intimidating. I remember your Kim name, Kim, but I don’t know how to bring you in ’cause I can’t remember everybody in the group.

    You simply say, I’ll let you all introduce yourselves. People love that. Now you feel important. Everybody has a chance to say their name and how they like it pronounced. The world is flat. We have a lot of complicated names in the world. We wanna be able to say people’s names in a way that they like.

    It could be an accent in a certain area that we wouldn’t know unless we heard them say it. So I think that people really do want to have more conversations. I went to a retirement party, Henry and I, my husband and I, on Saturday night, and there were 75 people there. So it was a lot of people. People were talking like crazy.

    They were so happy to be together and not everybody knew everyone. This is a friend of ours who’s a doctor, anesthesiologist, and so his doctor friends were there, people from the hospital and they were friends from church and friends from the neighborhood and other friends and his family from all over the country.

    People were just mingling and talking, and it was really very encouraging. It was very encouraging. I think people are hungry to have good conversation and to feel as if they matter in a conversation or in a situation. 

    Kim Allchurch Flick: I, yes, I love that and I feel it too. And the more we get of that. The better, I think.

    So what more would you like to tell people and how can they reach you? 

    Tracy Hooper: Oh you can go to, so the website is still real confidence project.com and as I mentioned, you can go to the website and on every page you could sign up for the monthly video. And I love that because especially with so many remote teams, it’s great for people to, oh, that’s a really interesting video.

    I’m gonna share that with my team. And then people get to do that. That’s a way for you to stay connected, have a talking point. And also it’s everything. It’s everything confident. It’s, I just love it. I’ve produced over a hundred videos and every month I think, oh, what am I gonna talk about this month?

    And then something happens and I think there it is. That’s gonna be the message for the month. And then, yeah, just go to confidence project.com. I do have a book called The New Hello. And what to say, what to do in the world of work, remote, hybrid, in person. And this has a lot of the skills that you and I talked about today in the book.

    And this is what I recommend to people. Look at the table of contents, scan it, find a chapter that sparks your interest and read that we all have a lot to read. I don’t expect you to read this cover to cover, but there’s some great ideas for connecting with people, teaching people what technology can’t.

    And that’s how you can find me. 

    Kim Allchurch Flick: That’s excellent, and we’ll put everything in the show notes. Thank you. And for a last question, if you could have dinner with anyone, up to three people living or deceased, who would they be and why? 

    Tracy Hooper: First of all I said my mother was the original talk show host. I would always have dinner with my mother.

    My mother is still living, she’s 93 years old. She’s in very good health. She lives independently and she is constantly sending me articles. Kim, in the mail. This is good for the Confidence project. Tracy, this would be good for your content. She’s my chief content officer, so I will have dinner with my mother anytime.

    I would also really like to have dinner with David Brooks. He’s been a New York Times columnist for 40 years. He just left the Times. He’s doing some other work with the Atlantic Magazine. He’s on the PBS News Hour on Fridays. He’s, he’s a combination of a journalist an historian. He has just a vast amount of knowledge that he makes very practical for today’s world.

    He’s a very insightful learned man, and I’ve heard him speak once here in Portland. I’d love to have dinner with him, and I would really love to meet Oprah. I remember when my girls, our girls were little Oprah would come on at three in the afternoon. So I’d pick up the girls at school and they’d come home and have a nap and a snack.

    I’m embarrassed to say. Then I’d watch Oprah. They’d be fooling around, running around outside, and I’d watch Oprah and then we’d get to homework and. Bedtime and dinner and all that, but talk about a woman who has evolved. I went to hear her she was doing something at the 2020 Vision tour in 2020.

    It was a week before the world closed down for COVID. And when she walked onto stage, I’m telling you, the energy shifted in the room. It was. The most powerful physical experience I’ve had with someone in a live situation, and she owned the room. She was natural, she was inquisitive she was complimentary.

    I really admire the life that she’s built and the impact that she’s made. So I would love to have dinner with Oprah. 

    Kim Allchurch Flick: That would be amazing. And everyone and David Brooks and your mother sounds incredible. 93 years old and 

    Tracy Hooper: Yep, yep. I’ve learned a lot from her. Yeah. Without notes. We wander. Take your notes with you, everybody.

    I always say that we, it’s great to have notes. Yep. 

    Kim Allchurch Flick: Tracy, it is such a delight to always talk with you and 

    Tracy Hooper: thank 

    Kim Allchurch Flick: everyone. Please reach out. I am gonna sign up for those monthly videos myself. I think that’s super important. We could all use a little confidence boost here and there. Yeah, and thank you so much.

    This is Kim Allchurch Flick signing off. Have a good day.

    This Episode’s Guest: Tracy Hooper

    Headshot of Tracy Hooper, smiling.

    Tracy Hooper teaches what technology can’t. A former TV news reporter and anchor, Tracy is the founder of The Confidence Project. She works with corporate leaders and their teams to carry themselves and communicate with courage, clarity, and confidence.

  • Good Groceries, Farm-to-School, and Supporting Small Farmers with Kristy Athens

    Good Groceries, Farm-to-School, and Supporting Small Farmers with Kristy Athens

    Kristy Athens of Good Groceries in Wallowa County, Eastern Oregon, joins Kim Allchurch Flick.

    Athens recounts her path from generalist writer to food-systems specialist, including moving to rural White Salmon, writing “Get Your Pitchfork On,” earning an MS in Food Systems and Society, and launching a local gift-box business that evolved into Good Groceries, rebranded in 2024.

    She describes Eastern Oregon’s short growing season and dominance of large-scale commodity agriculture, and how most residents rely on low-priced corporate groceries.

    Good Groceries has grown yearly since 2020, prioritizing paying small farmers while acknowledging higher prices by donating $1 per sale to food pantries and accepting SNAP with Double Up Food Bucks.

    Athens also supports local procurement as a liaison for the Oregon Farm to School Network, discusses pragmatic views on organic and soil care, notes logistical challenges of rural delivery, and urges listeners to buy from local food hubs, CSAs, farm stands, and farmers markets first—“Buy local is not a drill.”

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:15 Kristy’s Rural Journey

    03:18 Food Systems Wake Up Call

    04:07 Launching Good Groceries

    05:55 Eastern Oregon Growing Reality

    08:01 Cheap Food Culture

    09:10 Food Hub Model and Mission

    13:10 SNAP and Access Efforts

    14:10 Farm to School Connections

    15:41 Organic vs Local Nuance

    18:22 Land Stewardship and Awareness

    20:14 Logistics and Scaling Challenges

    23:08 What Keeps Her Hopeful

    24:01 Buy Local Is Not a Drill

    27:49 Dinner Guests and Wrap Up

    Kim Allchurch Flick: Hello everyone. Welcome to the podcast. This is Kim Allchurch Flick. And I’m so happy to be here with Kristy Athens of good groceries. Kristy has an MS in Food Systems and Society from Marylhurst University and is the author of Get Your Pitchfork on The Real Dirt On Country Living.

    She has worked in rural minority economic development for decades, currently connecting Eastern Oregon farmers and school districts as the procurement liaison for the Oregon Farm to School Network and serving for a number of years on the Wallowa County Farmers. Market board. Kristy moved to Wallowa County in 2013 and before that lived in western Oregon, Washington, and the upper Midwest in her spare time, ha ha ha.

    She manages Pitchfork Garden with her spouse, makes collage art, and plays songs on fiddle and electric base. Today we’re gonna talk about how Bilocal is not a drill. Kristy, I’m so excited to have you here. thank you Kim, so much for having me. Thank you. And the Wallowas are beautiful. You live in an amazing place in eastern Oregon.

    And curious, what has been your life journey and inspirations that brought you to the current moment? I. 

    Kristy Athens: I would love to say that it is a linear path, but I don’t think that’s the case. I started out as a writer and as a generalist. I wrote about lots of different industries and, after doing that for oh gosh, probably 15 years. I wanted, I decided I wanted to specialize and around that time my spouse, Mike and I moved from City Life. We had grown up in the Midwest, in Minneapolis, and then we moved to Portland in 1995 and we were looking for something a little more rural. We would go out and hike in the gorge and, fell in love with that area and thought, geez.

    Seeing all these houses on the sides of the road, it’s like, how do these people live here? What are they doing? And so we moved out to white Salmon Washington in 2003 and, that’s how the book Get Your Pitchfork on came about. I learned a lot of lessons not having lived in a rural community.

    There are lots of cultural lessons I learned as well as, how to work the land and that kind of thing. And so I thought other urban people might like a guide to moving to a real place. And when I started doing the research, it was a lot based on my experience, but when I was doing research for that, I was learning more about agriculture and learning nuances like scale and farming methods and different markets and different philosophies about agriculture.

    And that sort of piqued my interest in. In agriculture writ large, but also specifically about small farms because I talked to a few small farmers and one of my friends had also started a farm, moved to the area around the same time as I, and just learning how. Not profitable. That was really surprised me.

    And so I started to get interested in that. And around that time I learned of a brand new master’s program that was at Meryl Hurst University. It was called Food Systems in Society. And I had not yet done a master’s program. And. Finally, I was interested in doing one, and so I joined the first cohort of that in 2013.

    And so it’s a social science degree, so I learned about what are called in quotes, externalities, which means all of the sort of very serious side effects of industrial scale agriculture. Including land grabs and environmental degradation and human rights abuses. And by then I had moved to an even more rural area.

    So in Wallowa County, Oregon where we are now. And I was, so now not only am I learning about in how agriculture works, but I’m learning about rural economies and I originally started a gift box business using the different things that people out here make carb wooden and spoons and different value added food products and things like that.

    And I also, as you mentioned, join the farmer’s market board. And after a couple years of doing the gift boxes, some of the farmers came to me and asked if I would do something like what I was doing for the artist, for the. For the farmers. And I said yeah, that’s what I should be doing anyway so I launched I had a couple of them help me, be on an advisory board and start what is now called good groceries.

    Originally the original gift box business was called Genuine Wallowa County, and then the food delivery was called Genuine Wallowa County Provisions. And then I sold off the gift box piece to another local person and then so I could focus on the food. And so I rebranded the food delivery to good groceries in 2024.

    So that’s my direct line to this position. 

    Kim Allchurch Flick: Wow. You’ve learned so much along the way, and I’m really intrigued in what have been your impressions through time about learning about agriculture and the factory farming side. And also what you’re deeply in now is more the rural local soil carrying side and what are you seeing around you and how are people responding to those differences? 

    Kristy Athens: This area. So first of all Eastern Oregon is a very different growing climate from Western Oregon. I felt like when I lived in St. John’s in Portland, I could throw a candy wrap around the ground and something would grow out of it.

    But out here we have real winter, although we aren’t really having it this year, but that’s another story. We have a very limited growing season for things like tomatoes and basil, and we can have a frost any night of the year. In the middle of summer it can happen. Growing what are called specialty crops, which means everything that’s interesting, all the fruits and vegetables.

    Things that as opposed to commodity crops, which are your wheat and liquid milk and things are sold on a grand scale. So specialty crops are hard to grow out here. The soil is actually good. Unlike a lot of Eastern Oregon we have. Because of the way the mountains are shaped.

    We have more bunch grass than sagebrush and so we have a little bit more moisture. So we have really good soil, but it’s just we’re enterprise is at about 4,200 feet and elevation. And it’s just, it’s harder to grow things here. And just the, climate in agriculture the work that was done over the 20th century to have everything consolidated and and industrialized yeah. Everything out here has been industrial level. So people grow, hundreds of acres of wheat, hundreds of acres of grass hay and raise a lot of cattle out here. Because the land even though the soil could support.

    Different crops, the climate and the season can’t really support them very well. Yeah, so it’s, it’s just like everywhere in the United States, most of the agriculture up here is a large scale

    Kim Allchurch Flick: and what has been the need in the community and some of the solutions with with that climate. 

    Kristy Athens: Most people get their food from a large corporate source. We have one corporate grocery store in our county. And then people travel to others in different areas. I know people will try, will travel two hours to go to Costco in Lewiston.

    They’ll drive to La Grande to go to one of the big box stores there. People in Northeast Oregon, or I different from people anywhere else, most of them are by necessity looking for the lowest price of their food. And, you’ve seen it in news headlines. And I remember even in junior high school there being week or so that we spent in social studies class talking about food system. But every, the whole focus of it was, calculating the cost per ounce of something. And, getting the best deal was definitely the focus. And I think it’s been, we’ve been hardwired for a long time that the cheapest food is the goal.

    And so I’ve got my work cut out for me 

    Kim Allchurch Flick: Indeed. So how is Good groceries doing and how does it fit into these systems? 

    Kristy Athens: It’s going well. As far as growth, it’s the year over year growth. So again, it started in 20. 20. And so I’m closing in on my sixth year. And the year over year growth has been there every year.

    It’s grown every year. But it’s a tiny drop in the bucket of actually feeding people. As I did with the gift boxes, the goal was to create another revenue stream for local people. Here, it’s hard to live out here. People think that things are cheaper in rural places, and that’s not true.

    I think if anything it’s more expensive because of scarcity and, and the, and especially the traveling, that one must due in order to get things or, ordering things that are shipped to you. There’s just a lot of extra and having to drive everywhere. I live four miles from town.

    That’s a long walk. So there’s there are more expenses I think for rural living, but I I have a lot of, colleagues who are doing similar work around the state and around the country. And they, it’s really interesting. Food hubs are approached in from many different directions and they serve many different purposes with different organizations.

    And so what I mean by that is a lot of organizations are. For-profits, a lot of them are nonprofits. And so the food hub in a lot of cases, is a one component of many programs within a nonprofit. Some of them are farmer co-ops. Most of those developed during COVID when they were trying to figure out another way to sell their food when farmer’s markets and other things were closed.

    And so a lot. And then there’s that piece of it, and then. People also come at it from different mission bases. And what I mean by that is a lot of people are looking at food justice on the part of the eater. And which is incredibly important and feeds into that larger conversation of of income inequities that have developed over the last 50 years as well as the industrial agriculture trends that we were talking about earlier.

    But my my focus has been on the farmers because there are so few. Farmers generally. It’s a few, it’s a handful of farmers that run a lot of land out here, and then there are just a very small number of small farms, on 10 or five acres or less. A lot of them are just backyard garden kind of farms.

    We don’t have the big market farms that you have in the Willamette Valley. But I don’t wanna lose those. And my focus has been pay the farmers what they need to make this worthwhile. And in our current capitalists model, it’s really hard to make those two things. Work at the same time.

    Food justice for eaters and income equity for farmers without there being some grant support in the middle. And because I don’t function as a nonprofit, even though I do function as a benefit company which we can talk about as well, but that, that basically is a commitment to focus on the environment and and social justice as well as profit.

    So even though my business is a for-profit, profit is not the main focus. So yeah, so I’ve been focused on paying my farmers and I, in order to. I’m very aware of the fact that in some cases, not all cases, but in some cases, that results in my prices being higher than in a grocery store.

    And to try to compensate for that, I donate a dollar of every sale to the local food pantries. As well as other community giving things, but that in particular. Is it an intention to acknowledge the fact that the pricing, because I’m supporting the farmers, the pricing might be out of reach for some people.

    I also went to the trouble to be able to take snap payments, which if you’ve ever worked with USDA is a huge hassle, but it was also important to me to be able to do that as well. And on now I just just starting in January farmer’s Market Fund in Oregon is supporting my snap payments with double up food bucks.

    So the people who do use Oregon EBT card to buy their groceries at groceries can get half off of their Oregon grown produce. 

    Kim Allchurch Flick: That’s so incredible. I’m curious also about your connection to the schools where a lot of food flows through public schools.

    And what can you tell us about that?

    Kristy Athens: So I do some work on a contract basis with Oregon Farm to School Network. And so I am working with the schools to, to make sure that they take advantage of state funds that are allocated through the Department of Education to school districts to purchase local food for their for their cafeterias.

    And good groceries does not do any wholesale sales. For that same reason that because I’m paying most of the money up to 80% of the retail price goes to the farmer. So there’s no room for me to do any wholesale. With the current model that I have I might, you know, try and work out a different situation in the future, but at this present time, I just sell directly to consumers.

    But I do work as a liaison and so the school districts and the farmers are still making their own contracts with each other, but I’m there to help them find each other. If they have questions about how the program works, I can answer those things like that. But it’s a great opportunity for local schools to support their neighbors, and, in a lot of cases, the kids of the farmers are in the school makes a lot of sense.

    Kim Allchurch Flick: And for the kids’ health and variety of things. And can you share with us your thoughts about the environmental piece of local farming and what you’ve learned about the differences between large factory. Farming and more local. 

    Kristy Athens: It’s an interesting topic. It’s pro, it probably could be its own topic.

    I know we have we don’t have all day to talk, but it is a rich topic and I do think that I do think that it. Is, yeah, it’s something that, it’s something that people should look into from various angles, I guess I would say. And the reason I say that is there are a lot of farmers out here who use organic practices who are not interested in certifying.

    And so for good groceries, I do not require organic certification. And I, I’m, I guess I’m a pragmatist. I think that I understand why chemicals are used sometimes and I also also understand that the word organic has become a bit of a it has. There are realities to organic that a lot of people are not aware of or don’t want to know about.

    ‘Cause there are lots of chemicals that are used in organic farming, especially in industrial organic farming. Personally I would rather eat food from a small non-certified farm then. Industrial organic that you get at a corporate grocery store. That’s my personal my personal preference.

    I, I think that all organic is good. But I do think it’s become a bit of a panacea for some folks. And and I’ll leave it there ’cause it is its own topic for sure. 

    Kim Allchurch Flick: I think there’s another podcast coming up at some point, but we can definitely, I have to get more than 

    Kristy Athens: me on it.

    Kim Allchurch Flick: Indeed. And it’s important. And thank you for that. And I also know that in your area there’s a a ranch that is Regener certified and concerned about soil health. So it seems like in the region there are some people who are really looking at the environmental piece. Yeah, from soil upward and it doesn’t always have to be small.

    Kristy Athens: I would say that all farmers care about soil. It’s just some farmers have a different view of the impact of of traditional agricultural practices. I don’t think that there are farmers that don’t care about soil. I just think that they yeah, they just have a different approach. But yeah.

    I don’t think it was because of a lack of care. I think it’s just a different approach. 

    Kim Allchurch Flick: Yeah. And that makes a lot of sense. And I sense. While it still feels small scale because of things like films like Kiss the Ground, biggest Little Farm, common Ground, those types of films that are talking about agriculture, reaching people that.

    Many of whom never considered where food comes from. And that learning can help move needles of awareness. And I’m wondering what you’re seeing in terms of that awareness of the consumers and awarenesses of the farmers as time goes by. 

    Kristy Athens: As far, if I look at my customer base it’s definitely a lot of people who have moved here from somewhere else who maybe brought their value system with them and also brought a job with them that enables them to be a good groceries customer.

    Yeah. Definitely people everyone who lives in Wallowa County is very, very proud of living here and want to protect it. For example, we’ve had a lot, we have a, Wallowa Land Trust has done a lot of work to preserve. Some lands near the wall Lake. There’s also been some land that’s been returned to the Nez Perce tribe, or oo as the original inhabitants of this area.

    There’s been a great, also the Land Trust has done some great work to work with local ranchers to invite the Nimiipuu. Back here to dig canvas route and do other gatherings that they used to, that they’ve traditionally done in this area. Yeah, again, I don’t think, I don’t think that the love of the land has changed.

    I think maybe some of the processes, people are re reexamining some of the processes. 

    Kim Allchurch Flick: And that’s good. What are some of the obstacles and challenges for you? 

    Kristy Athens: Oh gosh. Where should I start? I mean on the really pinpoint on the ground I have a. Two wheel drive cargo van that has a refrigeration unit in the back and which is great for summertime, but it is impossible.

    Not impossible, but very, very difficult and somewhat dangerous to take. If I because as I mentioned, it’s hard to grow food in Wallowa County, so a lot of the food that I sell is not grown in Wallowa County. That was one of the reasons that I changed the name. So I get a lot of food from the neighboring county, which is Union County.

    That’s where La Grande is located. And then I also get a lot of produce and other food and some really great value added products from two food hubs in Washington. One is in Walla Walla, which is two hours away and one is Puget Sound Food Hub. And they deliver. Orders to Walla if food hub and then I go to Walla Walla and pick up the whole thing and bring it back.

    So I have access to some amazing cheese some kelp snack chips and just all kinds of cool things that I would not be able to carry if I were just relying on our region. And also to get to Walla Walla, I have to go through the Blue Mountains. And in the wintertime, taking a two-wheel drive van over a mountain pass is terrifying, even with studded tires.

    So I have practical limitations like that. I just got a grant slash loan to purchase a four wheel drive van, and I’m very excited about that. And so there’s, yeah, so there’s lots of logistical challenges in that regard. There’s also the challenge of this being a very sparsely populated county.

    There’s 3,500 square miles and 7,500 people. That necessitate has necessitated me moving into, and I am just going to do this next week launch into a weekly delivery to Union County. And so that’s terrific. But that requires an hour plus drive also. So there’s just, there’s a lot of driving.

    The the people who run benefit corporations for good, which is my B company. Certifier, are always pressing me to get an electric van, which I would love to do, but it either needs to be refrigerated or have four wheel drive. So there are those kind of realities at this moment.

    Hopefully that technology will catch up with the need. But yeah, so there’s just lots of challenges, logistical challenges I would say. And then obviously the situation with it just being a short season and hard to grow a variety of crops here. 

    Kim Allchurch Flick: Oh indeed. And what makes you optimistic?

    Kristy Athens: Lots of things. A lot of my existing customers are people who are new to the area. They tend to be in their thirties and they are unwilling to throw their ethics under the bus just for convenience or other considerate air price or anything else.

    They make me optimistic. They are great supporters. They’re super excited about this. And they, they’re telling their friends. They’re making a point of it. So that’s been really great. 

    Kim Allchurch Flick: I really like that thought. Unwilling to throw their ethics under the bus and hopefully all of us how can people reach you?

    That’s easy. Just go to good groceries.shop.

    And is there anything else you’d like to share? Also, thinking about the people that aren’t in the county, but in terms of overall thoughts about how to select food and some of the considerations going to a store. What are some key differences of making a selection that can help us all not throw our ethics under the bus?

    Kristy Athens: For a lot of people, we need in income equality for people to be able to to use that old phrase, vote with your fork. Not a lot of people don’t have as many votes as others, and I definitely don’t want to suggest that if people are buying from large grocery stores that they don’t have ethics.

    It’s, there, there’s a lot to fix. I used to do just as an aside, I used to do a community con, lead a community conversation with Oregon humanities called good food, bad food. And I don’t know if you’re familiar with the conversation project, but it’s it’s not a lecture.

    It’s a conversation. And so we would all be talking, I would, seed the conversation with various aspects of the food system and then we would talk about them. But one of them was that, during the Reagan administration the Emergency Food Assistance Program was developed TFA and it’s still called TFAP or no, it was originally, I just gave away the punchline.

    Originally it was temporary Emergency Food Assistance program, and eventually they just changed the name to the. Emergency Food assistance program because wage inequality has been going on for decades. And eventually it became clear that people are never not in an emergency situation anymore, a lot of people.

    I don’t wanna judge anybody who doesn’t shop at good groceries or any other local farm stand. And there are, I wanna point. Farm stand or food hubs all over the state. So wherever you live in Oregon you can probably find a food hub where you live. But yeah, I think the thing I want to people to take away, despite what I just said, is that, and this is the title of our little program here.

    Buy Local Is Not a Drill. If you can. Find a food hub. Find a CSA, find a farmer’s market. Find a farm stand and go there first. You can always fill in the rest of your list somewhere else, but first buy from your neighbors. Because once if we lose all of our farms. They’re not, if we put buildings and data centers on all of our farmland it’s not gonna come back for a really, really, really long time.

    I don’t think, I think looking at the, our current global situation, I don’t, I think everyone can agree that importing food is not such a great idea or needing, more importantly needing to import it. It’s one thing to import. French wine because you want to, but needing to import our basic staples, I think is everyone can agree is a bad idea.

    And the only way that’s not gonna happen is if people actively seek out local sources of food first. 

    Kim Allchurch Flick: Actively seek out local sources. Yes. And that can vary across regions, counties, and states. But as you said, they are there and they will, they want to sell. They want to continue doing what they’re doing and share food with people.

    And it’s one of my greatest joys is going to a farmer’s market. It’s, they’re fun, they’re. It’s interesting to see what people bring in. It’s fun to talk with people, get to know who the farmer is. 

    Kristy Athens: Yep. 

    Kim Allchurch Flick: Exactly. Indeed. Thank you so much. Thank you for those tips and giving us all food for thought.

    And speaking of food if you could, this is the final question. If you could have dinner with anyone, up to three people living or deceased, who would they be and why? 

    Kristy Athens: Can I have two answers? 

    Kim Allchurch Flick: Absolutely. 

    Kristy Athens: Okay. So my first answer would be my Life group. And that would be my two grandmas and my mother-in-law ’cause I missed them.

    And then my career group would be, also family, my father-in-law because he had a food broker business. When I started dating my spouse in 1990 when we were tiny babies and he had this food broker business. And at the time, like I said, I was a writer and I did not care one bit about his business.

    He died in 2005 and I started doing this food stuff in 2013 with grad school, and boy do I wish I could ask him some questions now. But Jim Menlow and then and then my other two choices were Dolores Huerta. ‘Cause she was so inspirational. So good at motivating people and so food justice oriented a lot of people.

    Might not know who she is, but she was right up there with Cesar Chavez doing the same work. And Cesar gets most of the credit and the streets named after him. But Dolores Huerta is somebody to look up. And then James Beard, another civic, Northwest Hero. The first television chef before Julia Child.

    Although there’s no, no tape of it left anymore. But he is a he is wrote an a million cookbooks and he was probably the first besides native,

    their whole, for millennia. James Beard I think was born. Like early, very early, 19th or 20th century. And he lived in Portland and he and his nanny house person helper would go down to the markets down on the waterfront in Portland. And so he learned to eat oysters as a young boy and learned the importance of.

    Seasonal, eating seasonally and eating from the place you’re in. And so he’s a bastion of regional and seasonal cooking. So I would love to also, he was also if he, especially if he was making dinner, ’cause he was a great chef and and a good he had a good taste in wine from what I understand. Those would be my dinner tables.

    Kim Allchurch Flick: Oh, that’s lovely. And a nod to James Beard is the, Portland is building a new James Beard market in exactly. Downtown, so

    anyone visiting Portland probably into 20 27, 28. I might wanna look that up. Kristy, thank you so much. I love the work you’re doing. The heart and soul you put into the hard work of driving in all four seasons with so much variability and continuing that congratulations on being benefit corporations for good.

    And we’ll put everything in the show notes. Everyone. Thanks for listening. This is Kim Allchurch flick, signing off. 

    This Episode’s Guest: Kristy Athens

    Kristy Athens smiling and holding the Benefit Corporation for Good certificate.

    Kristy has an M.S. in Food Systems and Society from Marylhurst University and is the author of Get Your Pitchfork On!: The Real Dirt on Country Living. She has worked in rural/”minority” economic development for decades, currently connecting Eastern Oregon farmers and school districts as the procurement liaison for the Oregon Farm to School Network, and serving for a number of years on the Wallowa County Farmers Market board. Kristy moved to Wallowa County in 2013, and before that lived in western Oregon/Washington and the upper Midwest. In her spare time (ha ha!) she manages Pitchfork Garden with her spouse, makes collage art, and plays songs on fiddle and electric bass.

  • Sustainable Marketing, AI Disruption, and Trust with Jen McFarland

    Sustainable Marketing, AI Disruption, and Trust with Jen McFarland

    Jen McFarland, founder of Women Conquer Business, joins Kim Allchurch Flick.

    Women Conquer Business is a mission-driven consultancy helping women solopreneurs build sustainable, scalable marketing using digital strategy, SEO, and AI with a values-based focus on accessibility and clarity.

    McFarland shares her path from early marketing work to Peace Corps service in Kazakhstan, which shaped her perspective on equity and being “in the know,” then to earning an MPA and leading policy and digital transformation projects for the City of Portland, including IRS data tax matching.

    Burned out and disconnected from community impact, she started helping women with technology and later rebranded from Foster Growth to Women Conquer Business.

    She discusses challenges of entrepreneurship, community-based marketing amid economic stress, capacity-aware marketing, mixed feelings about AI’s environmental and privacy costs, the need to reduce doomscrolling, and optimism centered on younger generations and a marketing future focused on trust. 

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:39 Jen’s Origin Story

    02:20 Peace Corps Perspective Shift

    06:57 City Government Lessons

    10:18 Leap to Entrepreneurship

    14:07 Serving Community in Hard Times

    21:21 Capacity Aware Marketing

    22:45 AI Disrupts Marketing

    25:43 Staying Optimistic and Joyful

    28:36 Values and Trust in Marketing

    32:27 Where to Find Jen

    34:06 Dream Dinner Guests

    38:11 Closing Thanks

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick and today I am delighted to have a dear friend, Jen McFarland. Jen McFarland runs Women Conquer Business and is the founder. Jen is a marketing strategist, former City of Portland digital transformation leader and founder of Women Conquer Business, a mission-driven consultancy helping women solopreneurs build sustainable, scalable marketing.

    After a decade of shaping policy and public facing digital services inside government, she saw firsthand how small businesses are underserved and often preyed upon. She built her business to change that. Jen blends deep expertise in digital strategy SEO, and AI driven marketing with a values-based approach centered on accessibility, clarity, and real world results.

    She now helps women-owned businesses cut through overwhelm, build marketing they can sustain and grow with confidence. Today we’re gonna talk about how small businesses grow lessons from city government to helping women survive the marketing mess. That has to be about the coolest topic ever because I feel it every day.

    Welcome. It’s so good to see you. 

    Jen McFarland: You too. Thank you so much for having me. This is great. 

    Kim Allchurch Flick: Yes. 

    So 

    Jen McFarland: good 

    Kim Allchurch Flick: to see you. It’s, it is, and we have known each other for a while and both of us have been involved instructing at the small business development Center. So you’re a teacher, a coach supporting Accelerate women as well, and I’m so happy to learn more about your journey.

    So what has been your journey and the inspirations that brought you through a city to this point in time? 

    Jen McFarland: I know it’s so funny, like the question because when I, sometimes when I talk to people, they’re like, you did that too. What haven’t you done? Like I, because I am really into having really good experiences.

    So I’ve worked at a paper, I was a DJ for a while. I’ve done, I’ve done a lot of things. I got my first marketing job in at a company on Swan Island here in Portland, Oregon in the nineties, because I knew. What a scanner was like. The person interviewing me amazing. I know pointed at and said, you know what this is, I’m like a scanner.

    And so it’s just been it’s been a journey. I think the most transformational experience I had that probably set me on this trajectory was when I was in college and like right after I got out of college, one of my closest friends was in the Peace Corps. In Guatemala. And then and then I was like I wanna do that, and so then it started this whole thing of but then I got married and, but my husband wanted to go to, and so we had to figure out our finances. So it was this whole big thing about how to go serve. And then when you do have an experience like that, it just like. Sets you on a different mindset, a different place.

    You look at the world differently because you realize contextually what goes on here is so different than somebody else’s context, and it makes you look at things through a different lens. Just because I think it’s because of the length. After the first year, you’re still holding on to all of your.

    Ideas about we do it better America, whatever, but by the end of the second year, you have enough experience that you’re like, we really don’t, we don’t really know what we’re talking about anymore than anybody else does. We just do it differently. And I think for me, the biggest thing for me in terms of like equity and inclusion happened when, it’s really cold in Kazakhstan. That’s where we served. And so getting dressed to go to the school. Is like a big deal, like you’re, ’cause the whole, the apartment is cold. Like we’re not talking about central heating and stuff here, and so you put on all of your clothes and it’s 20 below and and you get to the school and there’s a padlock on the door.

    And nobody told you that there’s no school today. And I remember that. I remember standing outside the school and it was the second year and nobody told me there wasn’t school. And like I started to lose it, and I remember saying to myself that just doesn’t happen at home, and I was like, wait, no, it does. I’m just part of the group that’s in the know. And so those are the kinds of things that happen when you live in a culture long enough. Like you start to see that oh, I’m the other, oh, at my, where I live, I’m not the other. And like you start to have these aha moments, and so after that, when I got back from the Peace Corps, that was when I ran an AmeriCorps program for a year, and then I got my master’s in public administration. And worked at the city and did do a lot of policy work and things like that. And tech projects.

    Like my last project was bringing IRS data to the city of Portland for tax matching. You’re welcome. So for higher tax compliance at the city. And that was a big lesson like working with the federal government. That’s like a whole other thing versus working in local government. And then I just got burned out.

    I really felt like I wasn’t, I was affecting, there’s more, but at the time, 50,000 business owners at any one time. And then when it came to like bigger projects, it was like every portlander, we were affecting with like apps we would stand up or, redoing the website was one of my projects.

    All kinds of things. And then I was like, but I don’t really see. How it’s impacting people, and I got, I felt very disconnected from the community in that work, doing it at that level. And and a bunch of other things happened. Like it wasn’t a good environment for me as a individual.

    It didn’t really work for me. I like to move a little faster and so I started helping people on the side, like just with websites and things like that, because I could see. That there was a lot that needed to happen and a lot of people who particularly with like technology would just pat women on the head and be like, oh, you’re okay.

    And like they wouldn’t really help them or didn’t really have a real sense of. How the, as a provider, their actions were affecting these women business owners. And I was like I can help with this stuff. Like I can do this. And so that’s where at the time, foster growth, that’s, that was my, still my LLC was born, was out of that because I help and the name foster growth was because I help people foster growth and change.

    And that was what was on my resume, like all kinds of stuff. And then I got out in the world and people didn’t understand what foster growth meant. So a couple years later I changed it to Women Conquer Business, which is a pretty cool name. And it does a good job of attracting the right people and repelling the wrong people, which is always a good marketing exercise,

    Kim Allchurch Flick: wow, that’s my 

    Jen McFarland: story of sticking to it. 

    Kim Allchurch Flick: Indeed. You said something that I think is profound because essentially a city and employees of a city or government, county state. All that are supposed to be there for the people. And it really struck me that you said you felt so disconnected from the people in that role and yet we’re learning so many things and what a viewpoint that must be, but also seeing what’s missing that led you to women conquer business.

    Jen McFarland: Yeah. I think that. We tend to see and we talked about it a lot in grad school, we tend to see the street level bureaucrats. So those are like firemen, police officers customer service people, if you go to a public park or things like that. Like they’re there and they’re like the people that you see, that you interact with.

    And then there’s a lot of people like me who are making decisions. Without public meetings, without any sort of discourse. And then you learn later oh my gosh, we like, we didn’t translate something. Or the form is confusing and people don’t do it. Or, people didn’t even know they were supposed to pay this tax.

    There’s all kinds of things that happen and there’s a lot of fallout and it’s because there is a big disconnect. The, a lot of policies, the city happened because somebody got elected and they decided this thing was gonna happen, and whether or not people want it or not.

    And that’s the thing that, that has always been frustrated. Frustrated. My dad, who worked at the Idaho Tax Commission for 42 years was like, politicians make decisions, but it’s the frontline, like workers of a state or county or whatever that get all of the blowback, and it’s.

    It’s politicians who raise your taxes. It’s politicians who make decisions that you don’t like. But then everybody says that they hate government. And there’s things within the system that are not great, not good. I find most government was formed, like how we do things was formed in the 1950s.

    And the world has changed vastly since then, but we don’t fund government to be agile at all. And if you look at some of the things that have happened since Trump 2.0 where they’ve just been slash and burning things like they’re, they have devastating consequences because everything is so interconnected that you can’t just be like.

    Doge and like just cut through everything. It just, it’s too intricate and making those shifts take so long, and it’s good and it’s bad. If you’re like me and you want change to happen quicker, like it’s not the right place for you to work, but. Government taking a time to like shift is actually a good thing because then you have more time to make sure that everybody comes along, and the danger with a lot of the things that are happening is it just skips over all of the like, inconveniences that people think make government slow, but it’s also what makes it work better. For all of its flaws. There are some things that were good about government being slower. Especially at the federal level.

    Kim Allchurch Flick: Yeah, that, that makes sense. And thank you for that insider view. And I think we’ll probably come back to that every once in a while through the conversation. And what been some challenges and obstacles, particularly also going from employment or an organization, which is the government to being an entrepreneur?

    Jen McFarland: I. Every, I always think about it like, I’m so grateful to the infrastructure of like corporate life and like working at the city because I, and that’s why like I’m so grateful for my business operations manager, because there were just a lot of things that I didn’t realize I was getting help with.

    You learn pretty fast as soon as you’re out and you’re doing everything like holy cannoli, there’s like a lot to do. And so that was like the biggest gap was like, here I was somebody who did a lot of work but I wasn’t the face of the city. That was other people. I wasn’t doing all the finance.

    I wasn’t doing all the admin. I didn’t have an admin employee, but there was still a lot of admin that happened without. Me having to do anything. It was like magic, and all the magic’s gone. When you have your own, when you have your own business, all of a sudden you’re like, you’re the magic maker for everything.

    And that was like, that was a big shift. Like it was a, oh, be careful what you ask for, Jen. You just got it,

    Kim Allchurch Flick: yeah, be careful what you wish for it. It is true, isn’t it? I also came from more corporate life, not in a city, but through necessity after being laid off. It’s what’s next?

    Have to build something and having business acumen, but not having been a, not having run a business had been a part of a bigger machine, and steady paychecks are. Very nice. Pretty nice, 

    Jen McFarland: aren’t they? Yeah. Yeah. 

    Kim Allchurch Flick: And work. Working hard for sometimes to build revenue that is not yet arriving is a good boy Cup call is, that is really 

    Jen McFarland: something, isn’t it?

    Or I remember the, and it hasn’t, I’ve been very blessed. It hasn’t happened very many times, but somebody didn’t pay, so I did all this work and then they never paid. And that happened to me like. Within two months of leaving the city. And I was like, are you kidding me? And then having like conversations with this business owner who just it was so vitriolic and adversarial, and I’m sending like proof of work, which she knew, she knew that I’d done the work, and I had to walk away from a few thousand dollars like.

    And I was like, oh man, I didn’t even consider this, as like a possibility. And that was a, that was also a big thing that happened, like pretty, pretty new to business that I was like, oh yeah, I guess that’s why they have small claims court, or whatever. And so yeah, you have those moments, but then.

    Then you learn how to analyze people when they come in to see if they’re really a good fit. And of course you can’t really know if people are not gonna pay. That’s still a thing that could happen I guess. You get better with time at assessing. If somebody’s full of it, 

    Kim Allchurch Flick: absolutely. And knowing you through the years, I also see as being. A very mission-driven, values aligned business owner and caring about people in the community. And sadly, it’s too, sometimes along the way, there are those who don’t always see the same value set. They just want something to be done.

    And unfortunately, I have heard more than once about people who don’t get paid. With that it strikes me that you stuck to your values so much throughout and actually building stronger ones, and I think that’s one of the things I admire about you and women conquer business so much. And what do you see in the community you serve and how do you share your values with your community?

    Jen McFarland: I would say that, there’s a couple of different ways. There’s. There’s the community of say, like Accelerate Women or the work that David Mim and I put together for Prosper, Portland’s Inclusive Business Resource Network, where we built a digital marketing program from the ground up and served.

    I think it ended up being several hundred businesses. In the beginning it was just the two of us. And then at the end we had, I think, six or seven consultants, who were all serving. BIPOC business owners. Through IBRN and Mercatus, which is how I also got hooked into SBDC and some of those other things because David and I were also training the trainers so that we could help people understand how to help businesses.

    And that was really the foundation of getting into the community and really hearing about the problems and the questions that people had. It’s been a struggle lately. I’ve been talking to more businesses who are thinking of closing because of tariffs or the economy just hasn’t been what it once was in this immediate area, and then at the same time it all it’s all tied together. The nonprofit funding has dried up, which means the state funding has dried up. And then the city funding, is tied to how much business income we have. And if I talk to a lot of businesses that are thinking of closing, that means there’s not as much money then to go into places like Prosper Portland to support business development, and so the wheels go round and round. And so a lot of it right now in the immediate is how do we. Keep going. How do we do this in a way that is helpful? And so for a lot of people right now, I’m reminding them that everything isn’t online. You have to build relationships in the community.

    You have to talk to other people. You have to share and collaborate with others. And that’s always been a part of it. But when you’re a digital marketer, that’s maybe not always like the front and center. Piece of it, necessarily. I’ve been really fortunate too that I built my own community and the conversations we have in the online Women Conquer business community have been really great because there are some people who’ve been there for three years now. And so everybody’s really comfortable. It’s a really safe space and very supportive. And the question comes up a lot, like, how are we supposed to do marketing in this environment? Where it seems like the world is on fire like every day, and. And then at the same time, I’m navigating like crazy pants changes to marketing at the same time, and so I just keep reminding people in all of these meetings and stuff like, okay, we do the work because we care about our communities and marketing is energy. And if we can keep showing up for our communities, it benefits yes, our business, but it also benefits the people that we serve.

    And if we stop. Marketing and if we stop talking to people because we’re scared and we have so many things going on in the world that are making us fearful for the future, if we stop talking to other people, then we’re not helping. The people that we have vowed to surf. So it’s a real conundrum because if you feel scared and you feel uncertain, it makes marketing hard.

    ’cause like I said, it’s energy. So people can like, feel that you’re tentative about something. And it may not be like the business, it may just be like you read a headline, you doom scrolled and then you walked into a client meeting or whatever so it’s a really. Hard time to be a business owner.

    If you are mission driven and , if you have feelings about what’s going on right now it’s a hard time. And so really it I was putting together next week’s newsletter yesterday, and there’s actually like a link. In there that talks about like less doom scrolling more books.

    And it’s about just read and don’t read the book online. Read an actual physical book, so that you’re not putting yourself in a place where you could suddenly start scrolling something else, and and I bought myself, they sell like iPod lookalikes for $60 now, and I bought myself one so I can.

    Put my music on an iPod and go for walks without having my phone with me. And we just have to separate ourselves from a lot of the noise. It’s good to be aware, but like, when it comes to running a business in an environment like this, sometimes we have to protect our peace or it’s gonna be too much for us.

    Kim Allchurch Flick: We have to protect our peace and. That resonates so much because we do ’cause it’s constant fire hose out there, so if we don’t pull away from the fire hose, we will get watched downstream. 

    Jen McFarland: Yeah. 

    Kim Allchurch Flick: Thank you for saying that. And this is from you working in like in depth so much about digital strategy and even though I am a marketing major and I’ve.

    Earned a digital strategy certificate. I discovered what I like about marketing, which is more the idea of it and reaching people in authenticity and creativity. And what I don’t like about it is things like ad words and all the machinations that can go into marketing. And what I have noticed about you is you understand all of these things and bring.

    Marketing to light in such a holistic fashion that it’s still important and yet it doesn’t need to be. It is still a game in a way. It’s always a game. It’s a game to get views. It’s a game to be noticed. I understand that part, but you make it really authentic and. That’s one of the things I appreciate and yet deeply digital and your understanding of ai, which to some people sounds new, but I know AI’s been around for 20 years.

    It’s just the incarnations are so rapidly growing and the use of it is, I don’t even know how to express it. The use of it seems to be like. Not just one train it. It’s almost like an airport and every plane flying out is like the AI doing something without us gathering information. Also, creating some things that are good, creating some things that are potentially nefarious and trying to understand it all at once.

    It’s like trying to understand how an airport works. It seems big, there’s a lot going on and in airport working where there’s no people. It’s just imagine that going on every day. Yeah. That’s how AI feels to me. It’s almost, I know it’s out there. I know it can be useful and it’s very large.

    Jen McFarland: Yeah. There’s a few things that you said that I wanted to touch on, if that’s okay. Like 

    Kim Allchurch Flick: Sure. 

    Jen McFarland: Absolutely. Sometimes people say that that what I, that I only help people with marketing basics, and I’m like, no, you don’t understand. I make marketing so approachable that it sounds basic and it’s not that I do basic things, it’s that I give people.

    Like a modular approach so that they can figure it out for themselves. And sometimes it’s really technical and sometimes it’s not. And the big thing that I’m excited about right now is that I’m helping people with something that it doesn’t have a sexy name. I’m sorry but it’s capacity aware marketing.

    So it’s like you only have so much capacity in any given day. To do things, and you have to market your business. So like, how can you fit this in, and so it like changes the conversations with people where, they’re like, I wanna do this, this, this, this, and this. And I’m like, okay, but you have a whole business to run.

    Is this really reasonable? And so I’m trying to really encourage people to ask those types of questions to really think about what they can, what their marketing strategy actually is, so that they can build it for success. Instead of saying that you’re gonna do 150 things and feeling like a failure because you did 20, like you should feel like a success because you did 20.

    And it’s just what you had capacity to do. So if we can build the capacity from the beginning that gives people more opportunities to succeed when it comes to things like ai. And it’s so tricky, because I and AI has become so. It has disrupted marketing more than Elon Musk buying Twitter, which is now X or more than TikTok hitting the scene and now.

    The US splintering off TikTok into its own formation with horrible, even more horrible privacy policies than we’ve ever seen. Like I know, I feel I sound like Trump. It’s the worst that we’ve ever seen, but it literally is the worst we’ve ever seen in terms of a privacy policy. AI has disrupted everything.

    And when it came, I remember it was right after I had hired Alti and I said there’s this thing chat, GPT. I don’t know if it’s gonna be a big deal or not, because I’ve been using AI for five or six years, and then I was actually surprised when that was the thing that like everybody latched onto is a big deal, but it’s terrible for the environment.

    We know this, it’s just as bad as crypto is for the environment. And at the same time I find that I have to use it so that I can compete with everybody else. And so it’s like a real, it like. It can be so cool. And then it also gives me some heartburn to use it and and I think that there’s a real struggle with that right now.

    You’re seeing it right now where a lot of people are saying like they don’t wanna see the junk. They wanna see the potential for what it can do, but then it’s also like a huge privacy risk or, it’s not even a risk, it’s just a threat really, to the privacy. And then, so there’s so many ways that we can look at the AI conversation, like in a silo from a marketing perspective.

    As a professional, I have to use it at least in some ways because I’m gonna get left behind, and also doesn’t mean I have to like it all the time, that I don’t like what it does. And I certainly don’t like the people in charge of it because I don’t think they’re using the right governance.

    I used to say that Claude and Anthropic had the right governance, but right before coming on this call, I read that they have lifted their guardrails, which was what made them so special for military purposes at least. And that is terrifying, because it still makes a lot of mistakes and the guardrails are what protects us from some of this stuff.

    I don’t. So I am very conflicted about ai. I help people navigate it. I do use it and and I’m concerned. 

    Kim Allchurch Flick: Yeah. Thank you for that. And for listeners, this is February, 2026 in a conversation that will span 

    Jen McFarland: a long 

    Kim Allchurch Flick: time, a lot of, a long time. But sometimes it’s good to make a record and make a mark in time.

    And I agree with you. You said it very, very, very well. And with that, what makes you optimistic? 

    Jen McFarland: Oh, like so many things, I’m like, I’m really optimistic about the generations that are coming after. Like I’m definitely not one of those people that’s like, oh, but we used to do it. Right. Except for drinking out of hoses.

    I still think that was okay. But I think that, like aside from that, the new generation they really excite me and it makes me really hopeful. I think that also with, everything I just said about ai and I said all that stuff before, aside from the anthropic comment, like all of this stuff is pretty timeless.

    Like all of those issues existed like three years ago. They’ll exist in three years too. So I’m optimistic because younger people as digital natives, as people who like. Understand the technology and how it works in ways that, like people older than me don’t, you know, because they grew up with it, like in their hand.

    They have a different way that they relate to work. They have a different way that they relate to the world and what they want. I’m seeing some really exciting conversations around the environment that have never happened before. And that makes me really optimistic. And, I’m optimistic about business.

    We survived this before, and and we’ll make it this time too. And it’s just, we just it just means that if you were in business, say during the pandemic, it’s almost like that again, where you have to really like, be agile and think about it. And I do feel like, we came through the pandemic and we were better.

    I think if we come through this we’ll be better. It’s just a matter of what it looks like and I don’t know, but that’s exciting too. I don’t know. I don’t know what’s gonna happen. But I’m always optimistic, my, my tagline that I don’t use nearly enough is fine joy marketing your business.

    And that’s why I like protecting your piece is so important because. If you don’t, you stop being joyful and optimistic and that’s really important for all of us. 

    Kim Allchurch Flick: I love that. Find joy marketing your business and it can be fun. 

    Jen McFarland: Oh, absolutely. 

    Kim Allchurch Flick: To make an expression that people resonate with can be really joyous.

    Jen McFarland: Yeah, and like marketing can be fun as long as you don’t listen to somebody who tells you you have to do. X, y, z like when you don’t want to do the things that you enjoy when it comes to marketing your own business. Yeah. There are people everywhere that, that need what you offer. So it’s about saying I like to do these things, and then doing it.

    Kim Allchurch Flick: Yeah, 

    Jen McFarland: It sounds simple. It’s not you have to do, put some thought into it. But but yeah, everybody can do it and you need to do it your own way. That’s how you stay optimistic and hopeful, I think. 

    Kim Allchurch Flick: Yes. And it gives some agency, may I share some data with you? 

    Yeah.

    Data. So I, I geek out on Nielsen every once in a while and they’ve done several studies on social enterprise and consumers, and I think it was 2014 and then another round 2017 where they said that. Two thirds of consumers globally are willing to pay more for products and services when they know a company has good values.

    And then the later one was about 73% were millennials. And I’ve always thought, and where I come in my work is, okay, great. There’s somebody out there who’s got great values as a business and somebody’s looking, how do they find each other? And that’s where marketing comes in. And that’s where the big gaps have been.

    And as a consumer, sometimes I am delighted when a company is very expressive about their values. And I have a friend that says, market your values like a product. Yeah. And yet I get so frustrated sometimes with the. The companies that I know have great values and I can’t find it anywhere unless I’ve had coffee with the person and they bring it up as an aside and say, oh yeah, by the way, we, we helped a village, or we help a village in some country, and they’ve done amazing things, but it’s nowhere.

    So that’s part of it. And then there’s a couple of other things that I’ve heard along the way that just helped me get through these times. And it’s like running a business, enjoying it, and being part of a community is an act of resistance. Also the other one that is just as important as working hard is rest as an act of resistance.

    Jen McFarland: Yeah. 

    Kim Allchurch Flick: And that’s what I’m working 

    Jen McFarland: on right now. I am not good at rest at all. 

    Kim Allchurch Flick: And in a way it’s interesting though. I find being in conversation with you here restful. It’s like it’s, it brings me. Fun. Yeah, its fun. It brings me joy and we all find our own things. Sometimes it’s not always sleeping, but you’re also talking about handling a book instead of digital.

    It gives the brain a break, and it may be different forms of rest, but business itself and how your values have always resonated to me, that’s, I think, one of the things I enjoyed from the first meeting and how dedicated you are to helping others. 

    Jen McFarland: The one thing that I will say that I, that also makes me optimistic or could be like one other tidbit to share, is that with all of this AI stuff it has made people less trustful of brands that are not forthright about their values, that aren’t talking about what they do.

    And so the underlying thing is that. Moving forward. So starting with this year, it really is about trust. So think about how you can get people, how you can share what you do so that people trust you. And a lot of times that comes back to things like values, impact, being integris in what you are doing, conscientious, like all of those types of things lead to.

    Customer trust, and so it’s do good work, have honest conversations. If you can’t do the work, tell people and help them find somebody else. There’s a lot of things. And so that actually makes me very hopeful too, that people aren’t just believing what the AI overlords are saying.

    They’re wanting to find and be in community with people that they trust. And so marketing is really about trust and I like that better than marketing being about AI and what it can make because it can’t make things that you and I can do. 

    Kim Allchurch Flick: Yeah, I agree. And even metrics. It’s nice to get the analytics, it’s nice to see how to tweak and adjust and, but I love that.

    Moving forward, it’s about trust. What more would you like to add and how can people reach you and how can people get on that newsletter?

    Jen McFarland: Yeah. I don’t know what else to add except, yeah I do think it’s important to get off. I also think that’s how we build better community among people that we don’t agree with, is to get them off of their devices and have real conversations. ’cause people say stuff online that they would, I hope it would never say to an actual person.

    So the more conversations that we can have the better I think we are as a community. I am excited about the fact that trust is just so critical right now. And I think that that’s gonna stick with us for a long time. You can find me all over the internet at Women Conquer Biz and then that’s my website.

    WomenConquerBiz.com. The newsletter is at WomenConquerBiz.com/newsletter and that’d be the easiest way to subscribe. I’ve also been very good about putting it on the bottom of blog posts and on every page to try and make it as easy as possible. The newsletter is super fun and it’s informative and really focused on.

    Small businesses, local businesses and then people who work in professional services to an extent as well. So coaches, consultants, experts which is probably why you like it, Kim, as an expert. And yeah. So yeah, find me. Let’s hang out. Let’s have coffee. Let’s chat. 

    Kim Allchurch Flick: Absolutely. I love getting your newsletters and they’re the kind of newsletters I like to share, so I hope everyone will tap into that.

    And the last question is, if you could have dinner with anyone living or deceased up to three people, one, two, or three people, who would they be and why? 

    Jen McFarland: Okay, so this is hard because there are so many people. But I decided to go with the three that came. Right away, like top of mind. And my guess is it’s possible that one of these people you’ve never heard of, so that could be interesting.

    So first, the first two people that you’ve heard of. One is Amy Poehler because she’s funny and fun and feminist. The next one is Ichiro Suzuki, ’cause he’s my favorite baseball player of all time. And the third person is Effa Manley. Who is the only woman in the Major League Baseball Hall of Fame. She was a civil rights activist and she owned a Negro League team with her husband and helped first of all, helped get African Americans into Major League baseball.

    And then also was really helpful to players so that they had income after. ’cause like back in the early days, baseball players did not make enough money to live and so she helped them with finance. Then, like I said, she was integral into the civil rights era and I just think she would be interesting to talk to.

    When I learned about her, I was like, wow, that’s so cool. Ichiro Suzuki has given the most money of any former player to the Negro League Museum to help keep the history of baseball alive. And and I just think he’s an interesting guy. He played for 20 years in Japan and then played another 20 years here.

    When we lived in Arizona, we would go to spring training games and he just had the most interesting routine before a game, like to get ready. And I just thought, that’s just so cool. 

    Kim Allchurch Flick: That blows me away. First of all, names I’ve never heard Amy, of course, no, but don’t know personally, but it’s what also strikes me about those two people is in their worldview.

    They did something small that was really mighty and not small. Globally, small, but not small to the people that they were serving, that those things were huge and how we don’t all have to spread broad and do big things Sometimes. It’s the deep niche and serving people. 

    Jen McFarland: Yeah. 

    Kim Allchurch Flick: In a narrow sense and locally that can make some of the biggest differences.

    And when you were talking about those two that really struck home that I know nothing about baseball, I don’t know anything, but the fact that they helped people knew how to do it and made a difference that’s lasting. 

    Jen McFarland: Yeah. 

    Kim Allchurch Flick: Is something we can all think about in whatever niche we might wanna operate in.

    That’s amazing. 

    Jen McFarland: I guess that’s something else about me. I am. I love baseball. We have season tickets to the Pickles, which is our little Portland Pickles, wooden bat league. And and so yeah, the more I’ve learned about baseball, like there are these people who have like really helped with the community and then as they’re like butterfly wings, that have an impact beyond the immediate circle and, amy Poller would just be a kick, like Parks and Rec. I could relate to that on so many levels as a former like city employee. And and so yeah. And I just think that she would be fun and interesting to talk to. But yeah, I mean there are a lot of people who’ve done really big things and certainly I had some people in mind like JFK, who started the Peace Corps. But I’ve read some things about him that I find very troubling, so I’m like, I don’t know if I’d really wanna talk to him, as a person. These are people that I’ve read enough about that I think I would actually like, they would probably talk to me and be interesting.

    So yeah that’s why. 

    Kim Allchurch Flick: I appreciate that so much. What a delight. I appreciate you and I can see what people Amy Pohler, ’cause you make me laugh and have her you two in a room together, I think really something 

    Jen McFarland: you should come to be. Yeah. 

    Kim Allchurch Flick: Fly on the wall. I’ll bus the table and.

    Bring you dessert. Thank you so much. This is a delight. Everyone, I appreciate you listening. This is Kim Allchurch Flick signing off and wishing you a good day. 

    This Episode’s Guest: Jen McFarland

    Headshot of Jen McFarland smiling.

    Jen McFarland is a marketing strategist, former City of Portland digital transformation leader, and founder of Women Conquer Business, a mission‑driven consultancy helping women solopreneurs build sustainable, scalable marketing. After a decade of shaping policy and public‑facing digital services inside government, she saw firsthand how small businesses are underserved and often preyed upon. She built her business to change that. Jen blends deep expertise in digital strategy, SEO, and AI‑driven marketing with a values‑based approach centered on accessibility, clarity, and real‑world results. She now helps women‑owned businesses cut through overwhelm, build marketing they can sustain, and grow with confidence.

  • Joy as Counterculture: Building Quiet Climate Influence with Andrea Learned

    Joy as Counterculture: Building Quiet Climate Influence with Andrea Learned

    Andrea Learned, a Climate Influence Catalyst, writer, and podcast host, joins Kim Allchurch Flick for a conversation about using joy and curiosity as a countercultural way to build climate influence.

    Learned traces her “windy” path from public relations and marketing to women (including co-authoring “Don’t Think Pink”) to sustainable business studies and climate leadership, emphasizing authentic personal visibility over PR-driven messaging.

    She advocates small, joyful shifts—“veer” plant-based, try biking or e-cargo bikes, reduce plastic, rethink recycling, and restore native habitats—as subtle one-to-one influence that can spread through networks and policymaking.

    The conversation highlights innovations like compact detergents, balcony solar, and regenerative land efforts, and draws inspiration from figures like Bill McKibben and Jane Goodall. Learned shares where to find her (Blue Sky, Substack, LinkedIn) and previews her upcoming podcast, “Name and Fame.”

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:26 Joyful Career Journey

    04:11 Building Influence Online

    05:55 Authentic Leadership Presence

    08:15 Small Steps Not Extremes

    10:14 Veer Plant Based and Bikes

    15:38 Innovation Sparks Joy

    17:44 Resistance and Counterculture

    21:28 Backyard Habitat Ripple Effect

    23:47 Joyful Discovery Loops

    24:11 Plant Based Parameters

    25:03 Solar Hope With McKibben

    26:23 Joyful Mayors And Leadership

    28:08 Water The Bamboo Patience

    29:11 Regeneration And Soil Health

    32:06 Swing Big Together

    34:19 Where To Find Andrea

    36:51 Optimism Through Joy

    39:58 Bring Values Forward

    42:06 Dinner Guests And Resistance

    44:50 Final Thanks And Sign Off

    Kim Allchurch Flick: Hello everyone. Welcome. I am delighted today to have Andrea Learned join me. Andrea is Climate Influence Catalyst and podcast host. Andrea is an author, speaker, commentator, and podcaster with a mission to catalyze climate influence. Leveraging her established platform on Blue Sky and Substack.

    She identifies and amplifies the people, places, and projects that are quietly changing the world. Andrea co-created and hosted the award-Winning Living Change, a Quest for Climate Leadership Podcast, and is currently incubating her new show. Name and fame with Andrea Learned. She is most known for her Deep Climate Network and her counterintuitive leadership visibility approach, which centers on loving others up with an early career in marketing to women during which she co-authored the book.

    Don’t think pink. What really makes women buy and how to increase your share of this crucial market. Andrea’s background may seem winding, but it all aligns beautifully through the lens of her contagious joy in celebrating big unexpected impact. Today we’re gonna talk about joy, the counterculture way to build climate influence.

    Welcome, 

    Andrea Learned: oh, I’m so happy to be here. Thank you for inviting me. 

    Kim Allchurch Flick: This just speaks to my heart in so many ways. As we were talking before I just love the thought of your journey being windy, and I guess I myself have had a windy journey from being a biology major to an MBA, to being in all sorts of business aspects of the world, and yet the biology major has been screaming to get out.

    And do things about climate, and I love dirt therapy. So welcome, welcome what has inspired you and been your inspiration and a journey to bring you to all of this that you are and doing now? 

    Andrea Learned: I’ve only probably recently really figured it out because I just keep moving forward, but I’m looking for things that bring me joy.

    It turns out. And try to hit the high points. I started really in college. I was a poly sci major. I didn’t know what I was gonna do. I ended up doing public relations sorts of things in a variety of roles, right outta college. And then the marketing to women thing came up and.

    It’s really interesting because what comes out of that is that it’s like a marketing book and it’s like women’s consumer behavior. And for me it was really like, oh, in the back of my head I was thinking like, oh, they’re a powerful force. They’re powerful force influencing things. It’s interesting to figure out how they make decisions broadly.

    In other words, I wasn’t as interested myself in selling more stuff to women because now here I am in climate and sustainability and I would hope that people would maybe consider buying less. And even at the time before my climate world, I was just like, I don’t think women need more help buying stuff.

    But what was interesting to me was how do these women make decisions? And so the fast forward from that is. Then I was like, oh, I’m actually interested in leading thinkers, and so then it became women as leaders. Then it became leadership, then it became sustainability and climate leadership.

    That’s how I got there. Now I did a master’s degree. So later in my life on in sustainable business and communities. And the whole point of my thesis was to look at how men, who are leaders in, because sustainability leaders for corporations, how they think or what they would say the key traits are that help them be the best leader in a sustainability position.

    And I wasn’t able to do, like scientifically do a hundred interviews or whatever, but I talked with a couple of really great guys and they were just like, they were like, listen. It’s psychology, communication skills, all these things that get attributed to women’s ways of leading. And they were just like, it has nothing to do with my MBA, it has to do with communications and kind of psychology and building community engagement. And so that sort of set me on this path. And long story short, I have joy in discovering in this knowledge. And just oh, that’s another puzzle piece, right? So then that’s another puzzle piece. And so then I realized that. I could get my writing out more and be more visible with this thoughts and kind of the cool people I was talking to if I got better at social media.

    So I got better. I’m an early Twitter user. 

    Kim Allchurch Flick: Oh, okay. 

    Andrea Learned: And that led to me getting some significant kind of contracts or opportunities in, climate, NGO social media, like during COP 21. And as I was doing that, I was like, oh, I should just be building my name as well as forwarding this organization.

    And then that’s how I became someone who’s just, and I say this a lot, I’ve never been with an organization per se, for longer than a year contract. I’ve never worked in some big corporate role. I’ve just been quietly building my own influence. And so to your point with the question, I think it’s been joy and curiosity that keeps pushing me forward.

    And all along the way I realized, oh, I’m also building more kind of contacts and networks for myself. Ultimately, I’ll figure out how to. Leverage that for good, and I think that that’s where I am with my career now. Like I’ve built all these pieces, I’ve had all this curiosity. Now I don’t have the world’s biggest network known demand, and I’m on blue sky, not Instagram, i’m on the more written word related social media platform, but I’ve got. High quality people that are following me that are interested what I have to say, because I’ve been building this up for so long and it’s all because I’ve been following a thread of joy and my own curiosity, I would say.

    Kim Allchurch Flick: That’s fascinating. And with those connections, how is that shaping your world view further and how are they listening to you? How is it changing some of these thought leaders? 

    Andrea Learned: What I’m realizing is that I’m bringing more, I feel like I’m bringing more permission for them to be themselves. A lot of times when people, when I’ve advised people in the past, they’ve been like, we gotta up our numbers and how do I get more known on this platform or that platform?

    And I’m just like, listen, back it up. Are you yourself on this platform or is your PR team for your nonprofit doing your feed? And I’m just like, I don’t wanna follow your, the structured kind of way that a PR team would do a feed for a person. I’ll give you an example, and I don’t know for sure, I believe that this person, but Paul Pullman, remember Unilever fame, he was, he’s been big and using social media well for a long time.

    And even way back in those old, COP 21, 20 15, that era. He was really good and you got the sense that he was doing it himself. What he would share what he would do and that’s an example of someone with a lot of visibility, a lot of influence just being himself on there.

    I believe that he’s continued to do that. I haven’t followed him lately, but that’s what I’m looking for. In other words, the leader. Is not an arm of the organization like they are the organization, but the leader needs to be sharing in their way as a human. And so that ended up being what I started to advise people on what my secret sauce was.

    And in a way. What I like to do is not get on people for it, but just go, Hey, did you realize that the fact that you like basketball is something you could throw into here? You have permission to do that. You have permission to be a human being. And so that connects to what I do because I ride my bike for transportation and it just came because it was faster.

    And I really liked it. And so that’s become part of my brand. And so the stuff I’m selling comes from me and is like personal joys that happen to have climate influence. And that’s what I wanna advise people and nudge more people to do. 

    Kim Allchurch Flick: Oh I love that. And along the way, what do you see as problems and the solutions that you can help create that you are creating but help others create, 

    Andrea Learned: Problems with?

    Doing that or with what? 

    Kim Allchurch Flick: It’s a big question and I apologize. I think what I see as problems is sometimes resistance or, like this particular time is 20, early 2026. There’s some inherent problems that are huge but also sometimes money is not available to make progress or lack of understanding of what issues are.

    And I think one example that I see is. As I learned more and more about recycling through time, I did a project on it through Portland State a few years ago, and recycling was broken then, and there’s a lot more that’s bad about it than good, but yet it feels like a panacea because we’re fed that and it’s no one’s fault to think that recycling is something they should do, but understanding the systems means.

    A lot of it’s broken and some people are doing some innovative things, but it’s still very, very wasteful and negative to the planet. So what are some solutions and how do we learn our way out of it to do better? Is one like an example that I came up with? 

    Andrea Learned: I 

    think 

    Kim Allchurch Flick: so what do you see as things like that are issues that are in intransigent?

    Andrea Learned: I think this is what I’ll respond to that with, and you can ask me if this wasn’t clear enough but. Like I, so for example, I’m vegan and so I forward kinda a plant-based diet. Also, I’m someone who rides a bike for local transportation. I currently don’t have a car, but I have in the past. So all that is to say, I’m not saying no one should ever have a car, right?

    I’m saying, wow, consider bikes for local transportation. I’m also not saying. You’re horrible because you eat meat and dairy. I’m not gonna say that. I’m saying you’ll be blown away by how much better you feel healthwise and you will find joy and you don’t even realize. Kind of what a ethical weight it is on your head that you’re eating animals.

    I I don’t even really get into that. So I think it’s this extreme situation that we’re in where you’re either for us or you’re against us. And I’m just saying, I’m aiming for the better world. I was just talking with somebody, you’re listening to a podcast about this and I did have a conversation with one of the people I interviewed for Living Change about.

    The idea of going vegan and people are like, I could never go vegan. I could never, and a lot of the thing is, I can’t give up dairy. And so the person that I was talking to was like, so I tell people, go ahead, eat, plant, place as much as you can and keep eating pizza or whatever. So it, and then the fact is, and this is what I know.

    It’s gonna self perpetuate. You’re gonna realize that eating cheese and pizza maybe doesn’t feel that good. And you’ll but no one’s saying you can’t eat cheese. I guess the point is that I use the term veer, right? Veer plant-based, because I trust in my soul that if you veer plant-based, you’re gonna keep veering and veering and veering because you feel so dang good.

    And I think the other thing with bikes is transportation. Veer towards a bike to take your kid to school. It will change your life because you’ll go, oh my gosh, these two mile trips. Are so much more fun and so I’m not, meanwhile, that person could have three SUVs parked in their driveway, right?

    It is what it is. I trust the universe that ultimately they’ll be like, Hey, I guess I don’t need that third SUV. So the whole thing is happening. It may feel like it isn’t overnight, but the other element of that kind of, from my work and climate influences. If you are out there having joy in riding your child to school on an e cargo bike, you better believe other people waiting in line in their SUVs in the school line are gonna be like that person looks like they’re having a lot of joy.

    You are gonna be influencing people. Same thing with plant-based, like you don’t run around with a t-shirt that says I’m vegan and I’m never gonna go anywhere to a restaurant with people who aren’t vegan. You just go, you just. Invite your friends to come to a great vegan spot and you just don’t hammer on it.

    And so my whole thing is it’s influence. It’s quiet, it’s subtle, it’s one-to-one. And the power of that is that we all have networks where maybe we have 10 quote unquote influential people, right? Whatever in our circles, whatever. If we in some way impact those leaders that we know that are in our circles to maybe eat a little less meat and to maybe ride a bike to take their kids to school.

    That will seep into their policymaking. They will go, oh, it will open up new avenues. And that’s the kind of quiet influence I’m talking about. 

    Kim Allchurch Flick: I love that. Would it be okay if I share a brief story that was inspired by what you just said? 

    Andrea Learned: Yes. 

    Kim Allchurch Flick: I have a mentor since Portland State over the last decade and a half and just met with her again with another friend a couple days ago.

    And this woman has held hands with the Dalai Lama. She led the business of Social Enterprise Certificate program. I went to Cambodia with her on social enterprise. Travels very, very, very inspiring. And we were talking about habits and how to change habits and how when talking or lecturing or teaching, not to try to change the whole world at once, but how maybe take one topic.

    And she was very good about talking about that. And I spoke with her about how. It’s taken a while to create a new brain pathway for me to think about how to use less plastic. I said, but now it’s like, what’s the first decision I make in a grocery store when I’m looking at what to buy? And an example was salad dressing, and there’s a salad dressing I really like and I really wanted, but it’s in a plastic bottle.

    Therefore it is eliminated from the choice what is the packaging. So it becomes the leading part of the choice. It’s not just do I like it, it is. Is this in something more eco-friendly? Is it in glass and is it in something cleaner? So I’m not taking microplastics, but I also don’t have to worry about plastic downstream glass.

    Not a panacea, but better. And when our decision choices, priorities are shifted, that can really help. Another one is vegetables or. Or meat, how to make that decision completely eliminate factory farming. 

    So if the choice is where it comes from, matters first, then the choice becomes, okay, if, ’cause I live with someone who likes to eat meat, is it a hundred percent grassfed?

    Was this local, are the vegetables organic from a local farm, those kind of things, because we can still eat the vegetables and I find it, it takes a while, but reshifting, our priorities then becomes a habit, and now it’s reflexive for some of these things. And the same thing in laundry and cleaning. I managed to, through experimentation, completely eliminate plastic and all my laundry and cleaning supplies because there are innovators.

    10 years ago there, those innovations may not have been there, but now there’s. Plant-based, eco-friendly packaged options out there. I was wondering how do you see that with innovations coming up and spreading that word so people don’t feel overwhelmed, but it sounds like your messaging can really get to someone to take a step at a time and not feel like they have to do it all at once.

    Andrea Learned: Yeah, and the thing that I was hearing when you were telling me your stories and even in the ways that your eyes lit up, there’s one of the things is you put in front of you. Are there other choices? And then because it’s innovations, it’s exciting and your curiosity is peaked, and so then there’s joy in oh my gosh, I didn’t know they had cleaning products that came in, cardboard containers or whatever. I’m working, I’m using a laundry detergent, that normally was in a big plastic jog and now I’m using, just it’s like a paper. The cardboard little, but it’s also that kind of really condensed stuff.

    So it’s this teeny tiny little thing that lasts me for like 50 loads. And I, I’m on this forever and I only just started doing that within the last like couple years and I’m like, this is so cool. So my thing is when you feel that joy bubbling up in innovation adds to the whole thing.

    I’ll give you another example that’s happening right now is all of a sudden, because. Of course we saw it happening in Europe much faster. Those balcony solar panels, everyone’s like, I don’t care what color your state is, you’re interested in balcony solar panels. Hello. Like that’s, and that’s joy.

    That’s a human joy. And you mean I could generate a little electricity and lower my electrical bill. You’re a Democrat, you’re Republican, you’re in on that and there’s a joy in going, this is so cool because there’s also a joy in telling your neighbor how cool it is. And I, that’s something I found with e-bikes and e cargo bikes, if there’s joy in innovation and I think that we aim if innovators can be telling stories that really integrate the joy aspect of that, of did you know that you could do the same thing? But in this approach people are just like, ah, they’re all over it. So I think I saw that in your eyes and in this like awareness. Once you like make an intention I’m not gonna, I’m gonna look at the choice and if I have a choice not to buy plastic, I’m gonna go.

    That just opens up the world to packaging innovations. And same thing with going plant-based or attempting to, I think there’s. Joy in that. And I, so I can’t remember the rest of your question, but I wanted to point that out. Your eyes lit up and you get excited. I do the same thing when I’m talking about these various things that I’m involved in.

    Kim Allchurch Flick: That is so cool. As you speak to people, how do you see people catching on? And if somebody isn’t or is resistant, what are some of the resistances that you come up against still? 

    Andrea Learned: One of the things that I’m trusting more in humanity, I think that there are a lot of people that are pushing their joy or their curiosity down because it isn’t cool.

    It isn’t in our culture. And so what I’m saying more and more is that this is counterculture, it used to be the hippies in Haight Ashbury, smoking pot, whatever, patchouli oil. And now the counterculture is those of us who are like wanting to ride an e-bike and grow our own food and do these things.

    And so it, I think counterculture is the new black. Like we should be cheering that on. And I think that lies just under the surface of a lot more people than we think and that so many of us, particularly probably, that are like ensconced in corporate business. They’re the CEO or they’ve been there for 20 years and they like, they, they’re expected to make decisions this way and it’s expected to be, just these little nudges here and there no big pivots for innovation that comes out of nowhere.

    I think that we have to tap more into our personal values and our personal joy. And then go, oh my gosh, this opens up a whole new, and I think that that’s just under the surface with a lot of people and they’re not giving themselves permission to listen to it and test out, making a little change that way.

    So to your point. It’s more accessible if people are like, oh, I can start checking out an e-bike. Just riding my kid to school a mile away. I don’t have to tell anybody. I can keep driving, and then as it gets more and more fun, they’ll be talking about it. So I think that lies just under the surface with regard to resistance.

    It’s funny because I do people get a little defensive around me ’cause they know I’m vegan and they just go, oh I still eat meat, and they cringe back and I’m like, I. That’s your prerogative. I’m certainly not here to they think they’re used to a culture of extremes and someone’s gonna jump on ’em for that.

    And I make a point not to jump on it. I just, I’m just like, that’s fine. But the thing is that I know that they’re curious about someone who could go vegan. How did that work? And. Once you kind of chime in, anybody who’s gone vegan or who’s not quite gone vegan, it’s always the cheese, they’re always like, I can never live without cheese.

    And so then you have this conversation and then you say, Hey, maybe try and have one meal a week without cheese, or whatever. All that is to say it’s just these, it’s these small steps, and I think that people have not tested themselves or listen to their curiosity or listen to the joy and the values in their gut.

    That they’d really like to express a little bit more, but they don’t know how in our political and kind of corporate climate the way it is. And I think now more than ever, is a really good time to do it. It’s like looking at renewable energy and all of that. People, we’ve got a federal government that’s just everything’s off the list in terms of climate action.

    So now the states and cities have to do stuff well. Everything’s off the table as far as big campaigns to eat less meat or whatever because our current administration isn’t gonna let that happen. So we need more of us individual people. It’s a smaller scale to be like in our communities making a difference.

    We are the cities and states of bigger change in climate and I think that our, one of my things is that we each have a lot more influence than we notice or use. And that’s what I’m here, that’s why the podcast is called, gonna be called name and fame, because I’m looking for people who are doing these little things and just going, wa you know, watch this space, watch this person, watch what this person’s doing.

    Check it out. I think there’s much more to be said for joy and love and like enthusiasm about cool innovations or cool things that are happening than we’ve given kind of attention to. 

    Kim Allchurch Flick: I love that. And it reminds me also that years ago, one of my friends who lives in a different district of Portland than I do, said my yard is a certified backyard habitat, which came through the then Audubon Society, which is now Bird Alliance of Portland.

    And it’s run by volunteers and there’s certification levels and it has to do with how, what percentage of native plants you have in a yard. And it can be a yard, it can even be. Container gardens small and up to an acre. So I got on the list and they didn’t have it in my county for two years, but I was on a waiting list.

    And then we did it. And by removing bad things like Ivy and Finca, replacing it with native plants, putting out some mason bee, and it takes time, but it’s. It’s such a joy to see how things change and it’s not just for me, it’s birds and squirrels and I’m actively still killing a part of my lawn that was too shaded anyway, and putting in native ground covers that are shade tolerant and everybody’s happy around it.

    It’s, and just the amount of creatures and watching spring and the seasons change, it’s really inspiring. I still see in the neighborhood people with leaf blowers where we keep the leaves. I just move ’em around and, but some people are also catching on and every once in a while you see another certified backyard habitat sign pop up and pop up.

    And I, I think people do get encouraged and sometimes people catch on slowly or they they hang on to thinking lawns are beautiful. It’s all a matter of. Slowly learning what the differences are, but I love what you said about individuals slowly starting to create a collective. Can make a difference even if we haven’t met each other.

    Numbers start to really make a difference. 

    Andrea Learned: I think to your point, this kind of longer term thing, again, our culture is I tried that. It didn’t work, overnight. And it’s and to your point with the joys of the I’ve done the same thing, I killed my whole front yard over time and I do this, every time I see another bird in my front tree that I planted in a big thing that just used to be a big pile of grass, I’m just like, oh my gosh, there’s a bird.

    The joy, these little, again, it’s innovation that you’re doing, right? You’re like, I’m gonna kill my yard and I’ll figure out what plants and dah, dah, dah, dah. And then you’re like, oh my gosh, a butterfly appeared and you’re like, your day is made. I think that people don’t remember what that’s like, and I think it’s this longer term game, and we’ve become a culture that if it doesn’t work in a sales quarter.

    It’s not a thing. And I think even when I’ve been involved in conversations or like moderated panels or something on, say a corporation moving in the direction of more plant-based food in their, what used to be, catering services or their food service when corporations still had lunch rooms or whatever that.

    It’s this longer term game and everyone that’s in the process, the chef, the people who come to dine, whatever, they’re in a learning process and all of a sudden they’ve got more plant-based meals to choose from. So they’re gonna try a few more, right? And all of a sudden the chef has more parameters, right?

    Which is don’t use as much meat that chef has to get more creative. You can say at the front end, oh, that sounds like a lot of work. I’m never gonna do that. But the fact is that having these interesting parameters starts to push people’s boundaries and they have more joy in the discovery of these cool things.

    And I think that is not talked about enough. 

    Kim Allchurch Flick: I concur. I concur. It’s, and speaking of joy bill McKibbon McKibben’s pretty famous and. And has often written things that almost seem like in the depths of despair until he wrote, here Comes The Sun, a recent book, and he was talking about innovations and the thing about solar being small and localized on banisters and railings, and he speaks about China and how even though they’ve have been in very bad air quality situations.

    But the fact of how they’re leapfrogging over fossil fuels and going to solar at such an extent that I read an article yesterday that they have had installed more solar over the last year or two than the United States has installed ever, collectively, total, and. It’s encouraging to when he’s upbeat about something with all his scientific knowledge and wrote this book, it’s super, super encouraging.

    Have a, yeah, go ahead. 

    Andrea Learned: Sorry. I have, speaking of Bill McKibbon, ’cause it’s the same thing. A lot of us, read somebody who’s been following this for so long and is so wise on that. Also, I lived in Vermont for seven years, so I and I, he was in some room that I was in once and I’m like, oh, he’s my best friend, but we follow each other on Blue Sky and whatnot.

    But. I’m gonna say the same thing with regard to both these potential things like these solar panels and to leadership. He also is looking for joy. And so there was an article that he wrote on in his substack, I think in like late October about the Mamdani election in New York City, and we in Seattle also had a quote unquote socialist mayoral candidate.

    And what. McKibbon said in the title is something like there’s, basically keep a look on these three mayors be, or, and candidates ’cause there’s something up and they’re having fun doing it. So he pointed to Joy in State City leadership and turns out right Mom, Donny just took it from there and everyone, you cannot deny if you’re watching that at all, that man has a lot of joy.

    He also mentioned Michelle Wu in Boston, who’s been on my list to interview potentially too for a long time because. She was riding ecar her kids to school on e cargo bikes before she became mayor, so just like the awareness and I’m just gonna pause there and say that there’s a thing about being aware and actually walking and riding bikes and taking transit in your own city.

    That changes your perspective. And so then the same thing is Seattle’s mayor Katie Wilson won. And so it was. Wilson, Mamdani and Woo, that McKibbon was highlighting. So he’s also highlighting people who are reflecting joy. So solar panels are joyful. And if people want, in mayors who have joy, more people wanna support ’em because they’re looking for joy, whether they realized it or not.

    Given the choice of a candidate who’s got some joy going and somebody who’s just doing the same old stuff, we’re all going for the joy. And so I, I. I love that Bill McKibbon ’cause he does write about the depths of darkness. Like he’s been watching this for a long time. It can be pretty horrific to look at this.

    And, but the thing is, those bubbles, they’re like little shoots, little bamboo shoots, right? So if it takes years underneath, in the ground for bamboo to start to develop and then they start shooting up in this way, I’m, I hope that I’m doing the same thing with the things that I bring up or help, emerge to the world.

    Kim Allchurch Flick: Yeah, there’s a book called Water the Bamboo, which is about the psychology of that. The importance of Wait for what you don’t see. 

    Andrea Learned: Exactly. It’s clear. 

    Kim Allchurch Flick: Don’t 

    Andrea Learned: give up. Wait for what you won’t see. Would be a great name for this episode of your podcast. 

    Kim Allchurch Flick: Oh, that’s a beautiful, 

    Andrea Learned: because and I think that we could go on and on about that because we haven’t seen it.

    It’s almost like leadership, right? Almost like we haven’t seen a black woman president. We haven’t seen it. It’s developing. It’s there, it’ll come up, but it’s just we lose heart and we think nothing will ever change, and we think that X is the social norm and that this culture that we’re in now, which is hell, is it.

    I call BS on that, other things are brewing. 

    Kim Allchurch Flick: Yes. And Jane Jane Goodall. Who I got to hear before she passed away, but in the same year she was in Oregon last year, said regimes end. And she was talking about a lot of other things as well, and talking about somebody who still had joy, even though with some pain, with all the things that she went through with diseases.

    And yet she has created so much joy in others. And I think I find inspiration too, from. Organizations that can, are heavy hitters, they can swing big. And when I feel small, I look and say, oh, I can help support them. Like Oregon has, Oregon Business for Climate, an organization that rallies businesses and the voices to take to legislation and policy makers things of that nature that really, really help.

    I also think. We’ve gotta give ourselves some grace where I grew up in England as a kid in the countryside where everything was pastures and these walls covered in moss and a occasional tree here and there in little streams, and it looked beautiful. And that’s what I remember until I also have been learning about how forested.

    The whole island of Great Britain used to be and how they’re really hurting in terms of their agriculture and their climate. It’s hurting a lot. And I read a book called Land Healer by Jake Fiennes, and he talks about that. He talks about people see beauty differently and now we’re trying to reverse it.

    And one example is the KNEPP farm, K-N-E-P-P. That was not making any money, I think 20, 25 years ago. And Isabella Tree, who wrote the book, wilding and her husband decided to stop farming and reclaim and regenerate that land. And they did such a beautiful job of it. And that book is my joy. I’ve listened to it, I’ve read it twice and.

    They have created now a place where people can go and stay and eat from the land. 

    That is so beautifully regenerated. The soil health is back, and when you look at a pasture and particularly look at farms, even in Oregon, sometimes at the wrong time of year, you can drive down a back road in the agriculture country and you’re driving through dust because somebody’s telling soil health matters.

    That book Land Healer and the net wilding farm and the film, biggest little farm, things that of that nature are showing how it doesn’t take that much to do some real good. And when we can get back to soil health and the native tribal people know this. Soil health is everything. It’s human health, it’s animal health, it’s wisdom.

    And I love that people are looking at that and trying to turn things around. 

    Andrea Learned: I agree, and I think to your point, you had mentioned this idea of swinging big, supporting the communities, the organizations, the, I think part of the reason that I want more people to be more visible with whatever influence they’ve got is that it’s almost like, oh, I didn’t know you too.

    Were on this bandwagon and we can start to form these mini collectives. I think a lot more of us could swing a lot bigger if we were aware. That there were more people out there that wanted to combine efforts, even if it was just like a massive, like talking about something on some social media channel or something.

    I think this idea of swinging big, bigger than we ever thought we could, and being involved in these organizations like that, Oregon Businesses for Climate that you mentioned and stuff like that. And from the storytelling perspective and from the podcast perspective and from what will get told.

    We don’t wanna hear the same old stories about, how boring are the stories about the corporations that did this or that? Or even the climate tech companies, like they got another funding round. Who cares? It’s these. Stories of the little guy or gal, right? Swinging big or figuring out a way to circulate their community to swing big.

    If you look at Minneapolis and resisting the ice stuff, like it’s these moms and dads and ki like just coming together at a very ad hoc level and doing these amazing things and we all, all over the country are all over the world, are riveted by what’s happening in Minneapolis community right now.

    They’re swinging so big with the amazing community and love that they’re reflecting. And I think that there, that’s there for a lot of things. It could be transportation, it could be food systems, it could be cities, affordable housing, whatever your thing is. And that’s one of the reasons that social media is so great.

    Like you can a monitor, you can just take a look at social media, even if you don’t use it much yourself. Who are the people that are, that you can sense a little bit of a hint of swinging bigger, follow them and support them and amplify them. That starts to, we can get more big swings happening.

    Kim Allchurch Flick: Oh, absolutely. I love being a backstage person that’s helping build the set for somebody else to shine, or at least being in an audience doing the standing ovation. They feel good to continue on. 

    Andrea Learned: Yes, 

    Kim Allchurch Flick: we all have a place in a space, even if we’re not on stage. 

    I love that. How can people reach you and.

    And learn from you and work with you? 

    Andrea Learned: I am very active on Blue Sky, which some people may not really be that familiar with it. It’s basically something that came. It’s the same sort of people that used to be on Twitter. It’s very there’s not, it’s not just about sharing pictures or whatever. It’s very much about links and resources.

    People that just, read too much probably and listen to too many podcasts. We’re sharing resources and things like that, and I’m on there a lot. The other tip I will give to other people who are listening to this, there are a lot of climate media on there, a lot of journalists in the climate space, and it’s really fun to follow them as the human beings that they are.

    So few of them are with. Established publications anymore. So they all have their own newsletters, et cetera, and it’s a really fun place to be. So I’m really on very active on Blue Sky. I’m on LinkedIn and just getting less and less active because I’m not. I’m not feeling the joy there as much.

    I have a newsletter. It’s currently on Substack. I may be migrating it, migrating that, but I’ll keep people posted. But I’m, what I’m trying to do with that newsletter is some audio posts. In the future, there may be some interviews, and as you mentioned way early on, I am just about to try and launch my new podcast name and fame with Andrea Lerned.

    That’s it’s a. It’s a big thing to do and I’m doing it independently, so I’m hoping to get that launched pretty soon. But you really get to know me by following me on Blue Sky. And the other thing is that you, I’ve I think on LinkedIn or anyway, I have a link tree from my, you can find my site, AndreaLearned.com.

    But that need is in need of an update. But I. Get interviewed by people a lot. So I have a link tree and I believe I link to it from my blue sky. I should check that right now. But you can go to the link tree in like recent podcasts that I’ve been on. I’ll put a link in there. So that’s a way, and I will share those on Blue Sky whenever that’s on there.

    So yeah, you can find me on Substack, you can find me on Blue Sky, you can find me on LinkedIn if you have questions, you can just, message me on LinkedIn and I can point you to certain directions. But I’m out there and hoping to refine easier ways to find me in one spot. But I’m out there.

    Kim Allchurch Flick: Yes. And we found each other because you’re out there, which is terrific. And is it at Andrea Lerned on Blue Sky? 

    Andrea Learned: Yeah. If you go to Blue Sky, Andrea Learned, it’ll just come up. I don’t believe I’ve got any competition for that. 

    Kim Allchurch Flick: And for listeners, we’ll put everything in the show notes as well.

    Yeah. 

    Andrea Learned: Great. 

    Kim Allchurch Flick: And what makes you optimistic? 

    Andrea Learned: I’m somebody who is fueled by joy, so what makes me optimistic are these little moments. So a couple of things. One, I am, watching these protests and kind of the horrors that are happening, I just took so much from. The inflatable frogs in Portland, it’s joy, right?

    The I, the joy is influential and fear is irrelevant. And so what Portland showed us, and I lived in Portland for 10 years. I love that place. I will never like it’s in my blood. So when they became famous for the inflatable frogs, it was incredible. And then I will say something like Bad Bunny’s halftime show.

    You right. These, the storytelling that he did, he was not yelling at the other side. He was just telling a story about how great, a real story of humans and how much buzz that did. It’s these. Again, these are these like smaller stories and I guess bad bunny is a big story, but it’s these moments where you are seeing, and I just am gonna keep saying it, joy as the influence and fear as the irrelevance and I think quote unquote other side is starting to see that the irrelevance of fear is not gonna get ’em everything they want.

    And the joy side is on the up and up and there’s a great op-ed in the New York Times today by Will McGrath. And so if you could put that in the show notes, it would be amazing. And he goes into detail on how all these families in Minneapolis are helping so many immigrant families get their kids to school and try and stay safe and all of this and driving these minivans, and whatever.

    It’s just lovely. Op-ed and I often mention this in a podcast. He mentions it too, and I don’t know the guy, but we have, we’re Kindred. He mentions a band called Idles, I-D-L-E-S, that is a post-punk band out of Bristol uk. They had an album called Joy as an Act of Resistance, and that’s the tattoo that I got on my arm.

    This is the first tattoo I’ve ever had. Joy as an act of resistance. And so his whole article is, and he talks about a song on that album, Danny Delco, which is about an immigrant story and. He’s talking about all these moments of joy and how these families in their minivans are rising up and I am just reading it going, oh my, like this is it.

    So these little stories make me optimistic, which is one of the reasons I stay alert and reading publications and staying on blue sky when I could just sign off and say, forget it. These little things bubble up. These are the same things that I wanna help bubble up with my work because it’s there.

    These little things bubble up and that’s how I stay optimistic. ’cause they exist and they’re not going anywhere and the fear won’t. Fear won’t beat us down. 

    Kim Allchurch Flick: I love that. And we’re one day into the year of the fire horse, which this is an evergreen podcast. Everything we’ve said today is relevant into the future, but I do wanna mark that it is February, 2026 as well.

    And what a, what an interesting conversation that we have had. I feel joy because of this, and. I’ll put a lot into the show notes. Great. I’d like to ask you if you have anything more to add, and then I’ll ask you the final question. 

    Andrea Learned: Do I have anything to add? I think if it didn’t become clear in our conversation, I would love for everyone who’s listening to this to really step back and think about what their key joys are, what their key values are, and if they’re, they’ve been in any way.

    Hiding them or not talking about them much, that they choose to bring them forward a little bit in their life. And if that influences one or two people and maybe just your next door neighbor. That’s huge power. And so I, I just want people to reflect back on if they’ve been holding back on their own joys and their own values in any situation.

    And I think ideally, since I work a lot with leaders and influence at a leader level, I really would love for people to like, identify that and figure out ways that they can maybe reflect that or share that or be a little bit more visible with that in their professional space. I think that’s it.

    Kim Allchurch Flick: And I think what we can all do is share your information and sometimes ask open-ended questions of some leaders. Say, Hey, this is on my mind. I heard this podcast with Andrea Learned who. Who mentioned some things, what do you think? Would you engage as well? Yeah. And see if we can make this flow?

    Andrea Learned: The other thing I forgot to mention is that , I’m so become kind of media and commentary and things like that are my thing. But I do, if people are. Called and get the sense that they might wanna have a conversation with me. I do our, hourly advising or just if you want a cheerleading call for an hour, I am available for that, especially for leaders because I want to help you tap this and move it along.

    And that is through this app called intro.co. And I’ll give you a link to that too. So I do all this media stuff. I interview people on podcasts and occasionally I still, if people ask for it and feel like they could get something out of talking with me. And most people do because they get a little dose of energy and kind of a realization that there’s something more they could be doing.

    So that is something I would love to help with. So I am available for that. 

    Kim Allchurch Flick: I love that mine shifts toward the positive and joy can make a big difference. So if you could have dinner with anyone. Up to three people living or deceased, who would they be and why Doesn’t have to be three. It could be one, it could be two.

    Andrea Learned: It’s so funny because it’s like how the three people that I would want at dinner, it would be a strange I’m not sure how they would all connect except if I really thought about it and it would, it was gonna be joy and love I guess they would all connect no matter what.

    But I will say that that band that I mentioned idols I, the lead singer of that band, Joe Talbot. Would be somebody that I would love to be sitting at a dinner with because he just exudes joy and has a real social justice angle to everything he does. Another piece person would probably be who I’m so bad at this because I just, I would like to interview or I would like to have dinner with somebody who.

    First came, came up with the electric bike, I would like to talk with somebody about that. I, and then I also, I will say, one more that I know is the person who was behind the advocacy campaign. I don’t know if you remembered or not, that they really the angle was, let’s stick it to the man by not smoking.

    So the way that smoking, became less cool, if you will. Was, let’s figure out how to get young people involved in saying, I’m not gonna die just ’cause big tobacco. 

    Kim Allchurch Flick: Excuse me, 

    Andrea Learned: I’m not gonna die just because big tobacco wants me to smoke cigarettes. And so I think there’s something I would like to talk with the person who is probably dead by now who activated that or made that happen.

    And again, it could be the leader of it or not, right? But who made that campaign happen? Because I think with regard to all the stuff that I do too, a lot of this is figuring out ways to stick it to the man or stick it to a culture. So we stick it to culture by choosing to eat less meat. We stick it to culture by choosing to drive and buy fewer fuel, fossil fuel vehicles, right?

    We stick it to culture, and so I want to get more educated and find more joy and kind of information sources about how we stick it to the man, which is our culture of awfulness by simplifying and analoging our life. If you will. Whoever can help me put together that dinner table, I would love it.

    So Joe Talbot of idols, whoever came up with the e-bike and whoever was behind the scenes of the stopping smoking, sticks it to the man, I want that at my dinner table.

    Kim Allchurch Flick: I love that. And there are still ways that we can stick it to the man on many levels and build. Build good businesses by changing our purchase habits and our thought processes and our habits. It’s such a great conversation. We could continue talking for a very long time. I have enjoyed this so much.

    Everyone, thank you for being here. This is Kim Allchurch Flick. Delighted, thank you. Delighted to be able to share this with the world. 

    Andrea Learned: Thank you so much, Kim. I really enjoyed the interview and I I hope that this conversation did start some joy for any of your listeners and gonna get them thinking about their own, how they’re gonna be more visible with their values and their leadership.

    So thank you so much for inviting me to do this. 

    Kim Allchurch Flick: Small as mighty little steps can make big journeys. Thanks so much. Signing off. 

    This Episode’s Guest: Andrea Learned

    Headshot of Andrea Learned, wearing headphones and sitting at a microphone.

    Andrea Learned is an author, speaker, commentator and podcaster with a mission to catalyze climate influence. Leveraging her established platform on Bluesky and Substack, she identifies and amplifies the people, places, and projects that are quietly changing the world. Andrea co-created and hosted the award-winning “ Living Change: A Quest for Climate Leadership” podcast, and is currently incubating her next show, Name & Fame, with Andrea Learned. .She is most known for her deep climate network and her counterintuitive leadership visibility approach, which centers on loving *others* up. With an early career in marketing to women, during which she co-authored the book “Don’t Think Pink: What Really Makes Women Buy and How to Increase Your Share of this Crucial Market,” Andrea’s background may seem winding, but it all aligns beautifully through the lens of her contagious joy in celebrating big, unexpected impact.

  • Low-Waste Living and Climate Action with Alex Gamboa Grand of Way of Being

    Low-Waste Living and Climate Action with Alex Gamboa Grand of Way of Being

    Alex Gamboa Grand joins Kim Allchurch Flick to discuss her journey into climate action and founding Way of Being, a Portland low-waste retail shop and e-commerce business launched in 2019 to make sustainable habits more approachable through education and product alternatives.

    Alex discusses conscious consumerism, the limits and misinformation of recycling, and the need to reduce consumption, plastic, and waste while staying nonjudgmental and recognizing different entry points such as health and wellness.

    They cover examples like toothpaste tabs, refillable or solid personal-care and cleaning products, safety razors, packaging-first purchasing, bidets reducing toilet paper, and innovations from brands like Dirty Labs, Under Luna, Kha, and Axiology.

    Alex shares optimism about cultural shifts toward less convenience, local resilience, and Project Drawdown’s high-impact household actions including reducing food waste, eating more plants, efficient homes, cleaner transport, and better composting and recycling.

    Listen Now

    Time Stamps

    00:00 Welcome And Introductions

    00:57 Alex Origin Story

    02:47 Climate Awakening

    04:29 What Is Way Of Being

    07:36 Small Habit Swaps

    08:59 Business Obstacles

    12:21 Recycling Reality Check

    16:33 Plastic Free Innovations

    19:29 Packaging First Mindset

    23:41 Toilet Paper Rethink

    28:53 Reasons For Optimism

    32:06 Hollowed Out Towns

    33:20 Supporting Local Business

    33:54 New Sustainable Innovations

    34:59 Tariffs And Supply Chains

    37:23 Seven Climate Actions

    42:09 Zero Waste Social Influence

    44:55 Costa Rica Lessons

    46:54 Where To Find Way Of Being

    48:10 Beauty Without Toxins

    55:21 Small Makers Big Impact

    56:21 Dinner With The Obamas

    58:30 Final Thanks And Wrap

    Kim Allchurch Flick: Hello everyone, and welcome. This is Kim Allchurch Flick, and today we’re talking about the undeniable power of individual actions to mitigate the climate crisis and make the world a better place for more of us. This is what Alex Gamboa Grand. Alex is the co-founder and showrunner of way of being a low waste shop.

    She’s a teacher and a friend offering supplies, education, and encouragement to support a sustainable, intentional, and delightful lifestyle where small everyday actions create a better world. She’s also an instructor and speaker, and she’s passionate about social entrepreneurship, conscious consumerism, and the power of individual actions.

    Thank you for being here and welcoming Alex.

    Alex Grand: Thank you so much for having me.

    Kim Allchurch Flick: Thank you. So what has been your journey and what inspired you along the way to be in this current time? 

    Alex Grand: Yeah, it’s such an interesting question. I think it’s interesting for everybody to reflect on that. What are the things that got us to where we are? And what I think about is, even when I was really little I remember, I grew up in a very like Christian environment and one of the things that I think really set in with that for me is the idea that we all have a purpose and this idea that we all have these different strengths and qualities and interests and passions and, the belief that we’re supposed to use those things to contribute in some way to the world.

    I always have felt that always really resonated with me. Okay, yes, I’m here for a purpose and like it’s, to contribute, to serve. The world in a way. And as I’ve gotten older, I really, I also have this belief that everything is interconnected. And everything we do does affect the whole.

    And that I think sometimes when I say that to people it sounds like overwhelming, that’s like too much pressure to put on yourself. But I think it’s actually an exciting opportunity, to live your life intentionally. And for me that’s always been really big.

    I’ve just been someone that, we see so many examples throughout history. I’m also a big I dunno if movie buff is the right way to say it, I’m a movie lover and I studied screenwriting in college. One of the things that was really interesting to me about that is I love looking at humans just like different characters and seeing how everybody has all these really unique things to them.

    Everybody has a unique story, but we all have something to bring to the table. And I’m really fascinated by that, like by the, by how the individual and like our unique individuality contributes to the whole in this way. And for me now I’m working in this like climate action space through my business way of being.

    And it’s just been one of those things like climate is. When I was a teenager, and I remember my dad first took me to sa Inconvenient Truth. It just kinda lit something in my brain of everything I’m saying about contributing to the whole what is more holistic, what is more important to everyone on this planet, every living thing on this planet than taking good care of our planet.

    Back in the day it used to be like I was a really avid recycler. That was what we knew that we could do on an individual level. So I was like, going through the, my, the trash bins at my high school and sorting out the recycling and stuff. And then as I got older I learned, there’s things, how we eat, the things that we purchase make a big difference and all of that kind of.

    Coincided and around the time that me and my business partner decided to start our business all those things started coming together. Like I felt okay, I need to do something. I also wanna remind people of their individual power, their individual agency and how they can contribute.

    And also just like the knowledge of recycling hasn’t, is not enough or it’s not really the solution. And I get it. I’ve just been getting more and more excited about all the other things that we can do. And so yeah, that’s what I feel like my mission is to use my voice and platform and, whatever levers I have at my disposal, which, and right now is my business to help encourage people to, use their daily lifestyles intentionally.

    Kim Allchurch Flick: That’s amazing. Tell us a little more about way of being. 

    Alex Grand: Yeah. So Way of Being is a low waste retail shop. We have a e-commerce shop way of being doco and we have a brick and mortar shop on Hawthorne in Portland. And me and my really good friend Lindsay, we started way of being back in we launched our online store in 2019, but back in 2018 was when we started first envisioning what it could be and starting to share content and things around it.

    But really it was, we were motivated by, okay we can’t wait for the government to make, do all these climate actions that we know it could be making. We can’t wait for all these big corporations. But Lindsay and I had actually also just gotten MBAs around that same time, and so it was really clear to us the power that business has.

    To, to shape the world we’re living in and how much businesses are shaped and influenced by consumers. Absolutely, that’s whatever we’re spending our money on is what we’re telling companies to keep making or to keep doing. We were really passionate about conscious consumerism and like in the, on the climate note, we also, we’re starting to get really excited about this zero waste movement.

    That was all about, reducing as much of your packaging waste, food waste as possible, like avoiding plastic as much as possible, switching from disposable goods to reusable goods and that kind of thing. So we were both adopting these lifestyle habits and we just saw, that is an amazing movement and people that are really trying to like, commit to a zero waste lifestyle, it’s very impressive and like noble.

    But we also saw that there’s like a kind of a gap. There’s all these other people we knew that really care about the environment and just don’t really know what else they could be doing. And there are so many other things. It’s, we really felt we don’t need everybody doing ev doing everything perfectly there, but there everyone can do something.

    For us it’s like you can change the way you brush your teeth. You can just use a different toothpaste or a different toothbrush and that makes it a huge difference. And just the amount of waste that builds up, you can change, the shampoo you’re using, you can take it to the dish soap, laundry detergent.

    All these things have all these myriad benefits beyond just avoiding waste. They have benefits because you’re reducing toxins like in your body and in the environment. They. They can be more cost effective over time. There’s like all these benefits to them and we just saw, ooh, we’re getting really excited about these things.

    We loved finding all the solutions and we wanted to make it easier, more approachable and more exciting in a way, to, for people to learn about these really small everyday habits that they could change that would really add up and make a difference, especially if more and more of us are doing it.

    So yeah, we actually started out just sharing a lot of educational content. We wrote blog posts every week and did like informational social media posts. And then we launched our online store in 2019 and, we’re still going. It’s really actually amazing to see all the people who have been with us all this time and, just who have been open to changing a habit or two over time.

    That’s been really exciting 

    Kim Allchurch Flick: and changing habits can be. It’s not like a switch that goes off sometimes. It takes some practice, doesn’t it? 

    Alex Grand: Totally. I, all the time I hear in fact, toothpaste tabs is one thing, like toothpaste tabs are basically a solid version of toothpaste. They look like little MITs, basically, you pop ’em in your mouth, chew it for a couple seconds, and then it turns into toothpaste in your mouth.

    And I’ve heard multiple people that have purchased them, but it’s just been sitting on their counter because it’s just a little bit, there’s like a little extra mental effort to just do a new, do something new. But we have plenty toothpaste tabs are also like one of our, some of our bestselling products too.

    So there’s plenty of people that have tried them and love them, but it’s, there is like a mental thing to it where it’s a little extra friction. We get in our comfort zones with certain things and I think that’s a big part of. What is challenging in this moment, as I think a lot of us are very like overwhelmed and adding like one more, one more thing to the list can be, can feel overwhelming.

    Even more overwhelming 

    Kim Allchurch Flick: in Indeed. And I think part of it in my life is thinking about making change in all sorts of different areas of life all at once. That can be overwhelming, but doing it one step at a time 

    Can start to create new habits. And along the way, what have been some of the challenges and obstacles for a way of being and for your lifestyle and encouraging others?

    Alex Grand: In terms of obstacles, there’s, a few different types of obstacles. There’s just, running a business and keeping it going for, this long, we’ve been in business for six years now. There’s, the obstacles around, our customers.

    And like I said on the customer end, I think it’s really that thing. It’s like there’s a lot, it can be frustrating sometimes to feel like, oh, we have so many different, solutions to things that like people could switch to. There is sometimes it, and for me it’s I was excited about it.

    So it’s different. I have a different point of view than somebody who, like we’re trying to convince. And so I think for us it’s one of the obstacles that I’ve made peace with is, people have to come to things in their own time. There’s no pressuring, there’s no, and certainly for us, like a big part of what we wanted our brand to be about is not, is nonjudgmental because we felt like there’s a lot in the environmental space, there’s a lot of like finger pointing and shaming over people not doing things the way you think they should be doing them.

    And we really didn’t wanna be about that ’cause we don’t feel like that’s welcoming. We don’t feel like that’s persuasive, in our, political climate in the last, decade too, it’s something I’ve noticed is like the more you judge people and shame them, like the less that you’re gonna convince them to, be on your side.

    For us it’s just been about, it takes time. Sometimes people, everybody has their different entry points. And now what we’re seeing is like a lot of people who weren’t really motivated from a sustainability point of view are motivated from a health and wellness point of view. And that there’s no wrong way.

    Like everyone can have different entry points, everyone can have different motivations. Sometimes it’s just the right time in your life. Something that I’ve been, that I’ve been seeing actually this year, just among my peers is and even actually in culture, like there’s this whole analog movement that like a lot of, even a lot of younger people are trying to switch to more analog versions of things.

    They’re canceling their streaming services and trying to like, read more and get vinyl and, CDs instead and that kind of thing. But to me, I’m really encouraged by, right now in this moment, it feels like there’s a cultural shift where people are trying to, they’re doing things that are less convenient.

    But they believe are either better for them or better for society or better for the environment. And that is really powerful. I think if once we take a step back and we can take a breath and see okay, the things I do actually do matter and what has been normal hasn’t really been working that well, maybe there’s something that I can do differently that’s small, that would make me feel better, would, have a positive impact on my life and have a positive, the kind of impact that I wanted to have on our culture.

    So I think that’s really exciting actually. That’s, there’s like a tension a little bit by we inherently just by existing, are challenging, like norms in the status quo. And I’m not trying to create tension there, but what’s really exciting is when people organically for their own reasons or become ready to try something new.

    Kim Allchurch Flick: I love that. And I think also the other thing is information and misinformation along the way. And we’ve been told for years that recycling is a good thing. But I think you and I met as way of being, was being created. But another connection we both have is Portland State. And when I was at Portland State, I did a with a team, did a project on what was called the China Green Fence.

    And this is back in 20 13, 20 12. And the green fence was them putting up a wall not a physical one, but a wall that said, we’re not taking your recycling anymore. And I hadn’t realized until I did that research that a lot of recycling goes out on cargo ships and it’s supposed to go to China when they say no and send it back.

    It makes what was supposed to be a panacea. A good thing for all of us to recycle and feel good about ourselves to something that was way, way worse. And some of these ships would be out at sea, wondering where are they gonna dock? Because they often didn’t know what was gonna come back.

    And then, so that continued, but it at least was be starting to become a little more public. And then last year, New York Times did an article about February 14th, 2025, about what a really broken system recycling is and how giant piles of clothing land up in other countries, but also waste that is even more toxic.

    And clothing as it breaks down is mostly microplastic ’cause people are throwing away fast fashion. But other things, e-waste becomes toxic to someone else’s pe, the other people in other countries. And it was really eye-opening that maybe the panacea isn’t. Recycle, but it’s the low waste part and now there are innovations coming up, like talking about mushroom enzymes and other things that eat up plastics that are already there.

    But I think the cautionary tale is that doesn’t give us a license to throw away more plastic. It means there’s already so much there. It’ll take decades, maybe centuries to clean up. So why don’t we pull back. And go to more toward the zero waste. 

    Alex Grand: Yeah, absolutely. This is exactly, what we were, Lindsay and I were like learning about, and our minds were being blown around the time we decided to start this business because we realized, okay, yeah, recycling’s not the solution.

    And talk about interconnected by the way, like literally the stuff that you throw in your trash can, or even your recycling bin is going to the other side of the planet. And and there’s, cases of there being just like garbage piles or even from the ocean little pieces of plastic washing on the shore and like Malaysia and things.

    But it’s stuff that we’re throwing away in the US it just does matter. I think we have this outta sight outta mind thing that once we throw it away, that it’s gone, it’s properly dealt with, but really it’s not. So I exactly. That we really felt like, okay, the real solution is.

    Is just throwing less away period, one way or another. It’s consuming less, it’s being more intentional with, the packaging of the products that you’re buying. Like I said, reusable alternatives to disposables. What materials are you consuming? Are they actually recyclable?

    Just going back to the toothpaste example, a plastic toothpaste tube is not recyclable curbside and like most, most, most places. So what are all those toothpaste tubes? Doing all the toothpaste tubes we’ve ever used. What are they doing? They’re, sitting on this planet somewhere. It gives me chills thinking about it because it’s so many toothpaste tubes.

    So I’m like, I don’t wanna use a toothpaste tube. I just don’t, I’m over it. I can be done with that. And it’s, that’s at least one less thing. And I love that you’ve spoke to. The harm that, you know, even if it’s sitting in a landfill and it feels okay, that’s dealt with, it’s still, it’s just breaking down into microplastics.

    It’s leaching toxins into our groundwater. There’s no part of especially plastic, there’s no part of the life cycle that isn’t bad for us. Yeah, I get excited about, okay, let’s figure out ways to minimize our use of plastic and things that can’t be recycled or can’t be composted.

    Let’s figure out ways to avoid them. And that’s actually been a really fun part of our business is there are so many amazing innovations that have come out. There are so many creative people that have come up with. With products that allow us to reduce that waste. And some of them are innovative, some of them are like I don’t even, what’s the opposite of innovative?

    Like they’re reverting back to a simpler way of doing things. One example that’s innovative is there’s this one brand called Do Mighty that they make a skincare products that are all solid. Like their, the first product that came out was called a Jelly Serum bar, but it’s like a facial serum, but it looks like a little, it almost looks like a Jolly Rancher and you just wipe it on your skin and it comes in a recycled paper box and you keep it in like an aluminum tin that you can reuse over and over.

    But a skincare product where you literally don’t need any plastic packaging, it’s all either compostable or reusable. That’s like an incredible innovation. And it’s a product that actually works really well, which is a really important part of our business too, is it’s important for us to carry products that are really efficacious because I think.

    There was, especially in the early days of eco-friendly products, I think people really got, the perce got the perception that if you were gonna choose an eco-friendly product, it was gonna be a compromise in terms of efficacy. And that’s just not true anymore. And in fact, a lot of the more sustainable products are actually better than the conventional op.

    They work better. So that’s been really exciting to be at the forefront of that and to see all those things. But then we also have some other products that are really they’re timeless. They’re classic, like a reusable safety razor that you know. My, my great-grandfather in the house that I grew up in, there’s like in the wall, in the bathroom.

    He like used to slide all his little razor blades, which is also not the right way to dispose of your razor blades, but he would tuck them in a hole in the wall. But he was using a reusable safety razor, like a stainless steel one. And it can last a lifetime if not be something that you can pass on.

    That’s something that we carry too, which is, it’s not innovative, it’s just going back to a simpler way that worked just fine. So yeah, I think I’m excited about the ways that we’re both simplifying and innovating and I love finding those brands and those people that are doing really cool things.

    Kim Allchurch Flick: And I love going into the store, which is in Portland, Oregon, but for those who can’t also online. There is so much because you have al almost every category of life there from cooking, cleaning body care, toothpaste. There’s so much there and the innovators are there. And another thing I’ve discovered is, particularly in the category of cleaning, I really decided I, I’ve gotta make a choice.

    And packaging is an interesting thing when we actually start to consider it because it’s easy to pick up a cleaner in a plastic bottle and say, but this cleaner is better. It’s plant-based and somebody who’s innovative. But there’s still that problem. And when I start to think packaging first, it completely changes the trajectory of the thought process to the purchase.

    And then what’s in these non package related or non-plastic related packages has usually. Plant-based cleaners and I did a little experiment at home in laundry and bought three different brands and started rotating them out without telling anybody. ’cause they were all incented. So there are no, clues and while trying to empty this giant Costco sized plastic bottle of laundry soap that was supposed to be eco-friendly.

    And so it took a while. But the thing is, the clothes all looked great. Nobody noticed as, ’cause I didn’t tell anybody, but one of the bonuses was once I got rid of the plastic bottles and didn’t buy anymore, the space I got back in the cabinet was enormous because mostly what I was dealing with powders and tablets that either come in.

    Tins or I’ve just ended up buying glass jars. 

    Alex Grand: Yeah, 

    Kim Allchurch Flick: and that’s a great bonus to have as well. More space for something else. And it’s interesting how we think about purchases our consumer behavior is what it is. And I started looking at my own and thinking, okay, going to the store if I want salad dressing, if I lead with what salad dressing I want, I come out with a salad dressing.

    If I lead with, I’m only buying salad dressings in glass, I will refuse to buy plastic. It becomes a fast decision because it becomes all about the packaging first, and then I can still find a really good product and maybe tell others about it. And then that leads to, okay, plastic and cell dressing, where else, what other things am I going to avoid that particular type of packaging?

    And it doesn’t mean it’s a hundred percent, it’s really difficult in food to go to zero plastic waste, but there are ways to whittle it down a lot and it takes a while. It’s a mindset change. 

    Alex Grand: It is a mindset change. And that’s, I think a really beautiful way to do it is just every time you’re buying, you’re like looking for a new product.

    Look for, okay, how can, what’s a version of this product that I can get to minimize waste? And yeah, I think that’s one of the easier things is like when you’re grocery shopping, look for glass or paper or aluminum packaging instead of plastic. But a lot of the times, yeah, like condiments and things like they’ll come in glass instead of plastic and glass is easily and infinitely recyclable.

    So that’s why it’s a better alternative and less, it’s not based on fossil fuels. But it, yeah, it is relatively easy to make that switch. And then the more we do it, the more they make those alternatives. That’s really where the power is, whatever we buy, that’s what companies realize they’re gonna make money on.

    So they shift to that. And we’ve seen all these different movements. I think I talked about, I think the most obvious one for us is like organic food, because I feel like, 20 years ago you could hardly find organic food, or there’d be a really small little section in the grocery store and now you can find everything.

    Or you can find an organic corn dog. You can find organic crackers cheese, whatever. Whatever you’re looking for, you can find an organic version of, and that’s because consumers purchase those products and companies followed suit. And now, and obviously we see it with all these different food movements, yeah. Plant-based gluten-free high protein now is big but whatever people are buying, the companies really wanna follow that. So if we’re buying less plastic, they’re gonna give us less plastic. It’s a missed opportunity really not to use that, that lever that we have every day.

    Kim Allchurch Flick: Indeed consumer behavior can push change when it’s collective. 

    There, there’s another topic that hadn’t thought about that much ’cause it’s an everyday thing, but I noticed a video about the evils of toilet paper and actually listened to it and this woman was coming up with how it’s processed, how there’s toxins in toilet paper that are bad for us and bad downstream, and yet it’s prolific.

    It’s another one of those things that’s prolific. And then so started thinking about that at the same time that there’s been a increase in very inexpensive, easy to install bidets. And so we actually did that ’cause it’s kind of nice. And with that living in a place that has a septic tank for different reasons, we decided to use bide and buy the Marley’s cotton.

    They’re like toilet cotton instead reusable. And how those, the combination of a bidet and that, and I just have a pail of water with bioclean or something and put them in there and wash ’em, reuse them and how we’re almost zero toilet paper household. And then we went to Costa Rica where they’re not zero toilet paper, but the country almost everywhere has signs telling people not to flush it.

    They have wastebaskets beside, and for the most part they incinerated it, but they do not go want it going into their water stream at all. And that made me think more what did they know that we haven’t talked about and what would it look like if more and more people went to self-install, installed bidet and started changing?

    And what is it about toilet paper that we haven’t known? And I think that’s part of it, is we can make good consumer behavior decisions with knowledge when knowledge isn’t there. Or worse when the plastic companies are still saying, oh, we’ll take a hundred percent back in recycling. And that was about two years ago on a 60 minutes interview with one of the plastic CEOs.

    And we can tell just driving down the street with how much plastic is at the side of the road that. You can never get to recycling at a hundred percent. So finding that that’s a fallacy and it’s really frustrating when, because there, there are, people have motives, everybody has a motive. And what is the motive to say that recycling is still good and you could do more and more of it when that’s not the real story.

    Alex Grand: Just think about a lot of the big toilet paper companies, especially those like soft plushy ones, they’re literally chopping down rain, the rainforest to make paper for us to wipe our butts with. It’s really like sad when you think of and yeah, then the chemicals and things that are not good for us.

    The thing that’s really interesting about that example too to me is it’s very cultural. Like I think in the US we are just used to our toilet paper, we’re used to our Charmin or whatever, and we have a hard time not being attached to it. But in many other countries around the world, it’s not the norm.

    Actually I first got this awakening when I traveled to India, actually when I was at PSU through a study abroad program. And they don’t use mo. Most places that I went to didn’t have toilet paper and they had a bidet or a version of it, like a hose or something, or even like a bucket with water.

    And I was really confused. I was like, wait, what are people doing? And I asked our host, our guide who was from India, I was like, so what are you guys doing? Are you just walking around wet all the time? And I feel terrible about this ’cause I just think my tone was way too judgy. And rude what I think about it.

    But, and she kinda looked at me and she was like, well, we think you guys are gross. Like, why would you not use any type of water to wipe yourself or to clean yourself? If a bird pooped on your arm, would you not, would you just use a paper towel to wipe it? And I just thought, this is such a good example of how this is totally cultural.

    And when we don’t realize that we get really attached to something that doesn’t necessarily make the most sense. It’s just what we are used to. So I do think the more we learn about all the different sides of it and all the different alternatives and we have the opportunity to make a choice that actually does really make sense for us and others too.

    But it’s just one of those things that we’re, you get so used to doing it your whole life that it’s hard to break the habit or can be, but I think that’s where we are right now. I think actually in our culture, it’s an interesting time because we’ve seen. Especially since COVID, but we’ve just seen so many things about our status quo that have become very clear.

    Like it’s not really working that well for a lot of people in a lot of different reasons, in a lot of different ways. But I think it does push us and challenge us more to think twice. Okay. What is a better way to do everything? So I think that’s just one, that’s one example. Literally doesn’t make sense for us to chop down the rainforest, to wipe our butts.

    And then, the whole plumbing and septic system, all of that too. There’s so many elements of it, but I think it’s a good time for us to start thinking 

    Kim Allchurch Flick: twice. I agree. I, and with that, what makes you optimistic? 

    Alex Grand: All the people that I know that are trying new things, even if it’s inconvenient, like I have, I noticed within a few months this year, my friends New Year’s resolutions, they were all things that were.

    That were like going against the green. I had one friend that said she was gonna try to buy 80% of her produce at the farmer’s market, I had decided that I was gonna try to like, take public transit more. I had another friend that said they were gonna try to stop using food delivery services as much and start cooking at home more.

    And there’s all these kind of like small ways that I see that people are becoming more and more willing to do something that you could argue, creates more friction in their lives, but they just they feel that it’s better for themselves, it’s better for their communities. And I also, something that is making me optimistic is people really being, becoming more and more aware of their, the power of their dollars.

    We’ve been seeing more boycotts and there was like a general strike. In January there’s all these moments where people are using wielding their consumer power and it really has a big impact. On whatever companies that are being targeted. And so I think what the real opportunity here is to make sure we’re funneling our dollars into business, local and small businesses into mission aligned businesses that, that share our values into our own communities and causes and those things.

    To me it’s like we’re waking up to, okay, we don’t wanna give our money to businesses or causes or things that we don’t align with. But then the opportunity, I think is to really refocus on our local communities. And I’ve been thinking about this like agriculture, I think about like regenerative agriculture, this kind as opposed to mono agriculture where.

    For, actually, this is part of our status quo in the US too, is that we’ve had all these mono crops that, one farmer will have miles and miles of land that’s all dedicated to one crop, and then there could be one drought. I like a, or not even a drought, just a year of relatively low rain, or there could be a pest that comes through or flooding or something that happens and the whole, their whole crop is wiped out.

    To me, that’s like in our culture when we have. These huge businesses that we’re all giving so much of our money to, and they’re trying to like monopolize every industry basically. It’s like a monocrop it can be more efficient, it can be more convenient in the short term, it could generate more profit in the short term, but in the long term it makes us less resilient as an economy.

    And I think like refunding our energy and our resources back into small local businesses makes our communities more resilient. In general. It’s like diversifying our farm with different crops and they all nourish each other. And I think, when you look across the country, my husband and I love to go to visit national parks and we drive through it.

    One of the cool things about that is it takes you to really random little pockets of the country that you know, are not necessarily a big city or anything. And so you drive through, you see everything. And one of the things that you know has become so clear is that there’s all these communities in this country that have just been hollowed out because one, because there was one major employer in the area that left, and because that one employer left, there were not enough jobs to sustain the rest of the community.

    And there used to be these thriving downtowns with all these small businesses. But now it’s all hollowed out. So to me, I think it’s a really good time for us to really nourish our communities and to make sure that like we do have that resilience to keep going. We’re not all, we’re not putting all of our eggs into one basket, basically.

    Kim Allchurch Flick: What a good way to think about it. And small communities used to be vibrant because there was collective people traveling through and big industry creates a lot of employment. But what does it do when it leaves? 

    Alex Grand: Yeah, and 

    Kim Allchurch Flick: we’ve seen cycles like that 

    Alex Grand: and then we, yeah, we do. And like unfortunately, sometimes it just, based on their profit motives, it makes sense for them to leave.

    But yeah, there, the whole community is basically a casualty of that. There’s plenty of places right now in the country where Walmart is like the number one employer and like the only source of groceries in a certain area. And so if Walmart leaves because there’s not enough people, shopping there, basically, then there goes the whole community.

    Yeah, so I just think there should be more smaller grocery stores that we’re supporting all the small restaurants and businesses. It’s one of the things that makes Portland really special is we do have all of these amazing small businesses, but it really they require our support.

    Kim Allchurch Flick: Absolutely. And what are you seeing in terms of, since way of being started the innovations you and Lindsay discovered, but what is, what has crept up since then as well? Are there new innovations that weren’t even there in 2016, 2018? 

    Alex Grand: I think one of the things is that things just keep getting better.

    Like for example, cleaning products I think is a great example. There are just new in, there are new innovations coming out. Like one brand that I really love, that actually is based in Portland, it’s called Dirty Labs. And I know I’m not a chemist, so I couldn’t explain to you like how it works, but they use this like BioZyme technology for their laundry detergent and dishwasher detergent and things like that.

    And it’s some of the best cleaning products I’ve ever used. It’s like the, my favorite dishwasher detergent ever. But, they’re just, it’s. Once you’ve had enough time to focus on adapting and figuring out these are like plant-based technologies, non-toxic ingredients.

    It’s pretty cool to see, how good it can get. And another thing that’s been interesting, this moment we just because of tariffs and things we’re seeing some inflation happening for sure, but we’ve also seen costs come down for products. And that is, that’s just because of.

    A number of things, but one thing is just more and more people buying them. Like the companies are able to benefit from economies of scale. So it does happen over time with sustainable products that when more people buy it, the they’re able to make the product more efficiently and at a lower price point.

    We’ve seen several things come down in price over the years, which has been really cool. And then, there’s this flopping, the flip flopping that’s happening now with inflation and the tariffs, which are definitely causing prices to increase. Without that having happened, we would’ve been seeing prices actually coming down for a lot of things.

    Kim Allchurch Flick: Okay. And so it sounds like a lot of your products are also luckily made us made and some are imported, 

    Alex Grand: some are. So actually probably like 90% of our products, or I would say 90% of our vendors are based in the US and we’re very intentional about that as much as possible. There are some products that they aren’t made in the US so, we get them overseas. But even for all the products that are made locally, packaging is often still comes from overseas. There’s some component packaging ingredients. We just don’t make everything here. So almost every product has been affected by tariffs.

    So it really just shows you how how global everything has become. Even soap, a bar of soap that there’s like some ingredients that you’re getting overseas that they, we just don’t grow, we don’t grow that ingredient here or we don’t make it here, or, yeah, most the packaging, I know, especially glass packaging aluminum is off, often comes from China, yeah. Many, many things have been affected beyond even just vendors that are based overseas. 

    Kim Allchurch Flick: Yeah. That’s so true. And I’ve noticed that as well with talking with people who are consumer goods providers. But you’re doing wonderful things and really appreciate having you here. What other things would you like to mention?

    Alex Grand: I talked about, that there’s a lot of power in individual action, but one of the things I think is really cool is I would love to share some of, some specific actions that people can take. Yes. That make it a difference. We actually are in this really incredible moment in time where, the.

    Climate is changing, like the, the international panel on climate, inter governmental panel on climate change. As said basically over the next 30 years, the climate is going to be changing, but over the next 10 years, we have the power to take enough action that we can actually reverse the direction of global warming.

    And that’s a huge opportunity that we can’t pass up. And actually according to Project Drawdown, which is a great nonprofit that, basically measures the impact of climate solutions. They’ve said that 20 to 30% of the total emissions reductions we need to avoid the most catastrophic climate change can be done at the individual and household level.

    So not only yes, does it matter like what we do individually, but it’s way too big of an opportunity to pass up. This is really an all hands on deck thing. So I’d love to share some of what Project Drawdown has identified is like seven of the most impactful individual and household actions we can take.

    So the first one is, please 

    Kim Allchurch Flick: do, yeah. 

    Alex Grand: Yeah. The first one is reducing food waste. And there are many. Ways to go about doing that. But that’s a huge one that not only has a huge impact because food waste creates methane, which is much more potent than carbon at warming the planet. But it also can save you money if you’re, better about not letting things go bad, when you bring them home, not, overspending on product that you don’t get around to eating before it goes bad, that kind of thing.

    So that’s the one. The second one is eating more plants and less meat and animal products. And then I don’t remember the order of the rest, there’s not commuting via public transit or not commuting via fossil fuel vehicle. So either using public transit, riding your bike, carpooling, walking, that kind of thing.

    That’s one of the things that I’ve been trying to focus on this year. There’s in making your household more efficient through your appliances, through your heating, there’s a variety of things you can do. Everything from LED light bulbs to making your, toilet more efficient, your heating all the things in your household.

    So that’s huge. Solar panels is another one. Then there’s reducing plastic and virgin paper consumption. So those are some of the things that we talked about, right? And that’s really where our business is focusing. We also have some food waste. Things that help you reduce food waste. And then opting for virtual meetings and work instead of commuting is a big one.

    If you’re an employer, letting people opt for virtual when it’s possible. And then, how many was that? Is that six? 

    Kim Allchurch Flick: 1, 2, 3, 4, 5, 6? Yes. 

    Alex Grand: What’s my last one? Let me look at my list really quick. Maybe we can. 

    Kim Allchurch Flick: Absolutely. And while you’re doing that I find myself looking at the list and listening to you and saying, yeah, I’m doing some of that.

    I can do more. Doing a little bit of an examination. 

    Alex Grand: Yeah. Okay, the last one is is focusing on your waste is recycling or composting as much of your waste as possible. So whatever you are still having to throw away, making sure you’re intentional about not putting stuff in landfill trash that could be recycled or could be composted.

    You know what I love about that list is that. Everyone can do something. The most, I think, costly one would be whatever you’re able to do to your own household. Not everyone owns their home or whatever is in a position to do that, but everyone can focus on reducing waste, food waste or reducing their plastic or paper consumption or or trying to be better about recycling or composting.

    There’s something, we all have something within our reach. So I think it’s really exciting actually that we can really all do something and make an impact. So I get really excited about that, that within my lifetime I can have seen, what the status quo has been and then see a shift and help us repair.

    Maybe within my lifetime I can actually see. Climate change start to reverse. That’s pretty exciting. And it’s way too big of an opportunity to pass up. So that’s a big part of why I get so excited about this topic and love sharing about it. ’cause I think there’s a lot we can do that we have a lot more control than we often feel like we do.

    Kim Allchurch Flick: I think that is one of the most important messages. You saying 20 to 30% of the changes can be at the household level. That’s all of us. And it isn’t that difficult. And I’m also noticing that it’s creating new trends that are kind of cool. Like having parties that are zero waste. Yeah. And how does one do that?

    Part of it’s selecting products by packaging and people can still get some great snacks, things of that nature with zero plastic. It just takes a little more to think about, but it also almost becomes. A competition or a badge of honor, and people are talking about zero waste parties and even yeah.

    Alex Grand: There’s something really powerful about just the influence we each have as individuals too. One person does something or you have somebody over at your house and they see that you’re using a solid dish washing block instead of, a liquid dish soap or something. And it opens people’s minds to things.

    And we’re always, whether we’re conscious of it or not, we’re always, we’re very aware of what our peers are doing. We just inherently biologically, evolutionarily we want to be accepted. We want, we, we also want to learn what’s working for someone else. Like something I’ve realized as the older I get is that we, adults talk in commercials a lot. Like we’re, we love telling each other, oh, I just tried this new yogurt. Like you have to. Or, oh, I got a new vacuum cleaner. I love this vacuum cleaner. We’ll tell each other about it, but we influence each other just living our lives.

    So I think it’s really cool to take that on as okay, this is gonna be something that I do. I don’t need to make it necessarily a big show of it, but if people see I’m bringing my own reusable Tumblr when I go to get coffee, like on a coffee date, it might remind them, oh, I could be doing that too.

    There’s little things that we’re planting seeds in just the way that we live our lives. I love it, we’re leaders whether we in intend to be or not, but I think it’s a great opportunity to, be intentional about that 

    Kim Allchurch Flick: and it can be fun. And someone else that we both know who’s been on the podcast, Avi, of detox who has single use items that are all compostable and there’s no resins in them, no it’s leaf plates even making straws now and.

    She had a sister’s wedding be a zero waste wedding, including the clothing. It wasn’t brand new. It was, they really put a lot of thought into it. And the pictures are absolutely gorgeous and everyone had fun and thinking about things in that way from little things we do throughout the day to events.

    That, that’s really something to think about. How to make an event zero waste. And then that feeds back to how many people are there, what do they learn from it, what do they take home and what can they do on a small scale throughout a day that could get to that 20 to 30% if we all think about it.

    And I’m inspired by countries like Costa Rica that are, have a lot of people really thinking along those lines. And what it boils down to is they’re also realizing that I. They were not great to their country in terms of deforestation. Over time, they deforested down to 20%, 25%, and now it’s backed up to 50% re forested because of intentionality and because small farmers are using biodiversity, but also doing the kind of things that we’re talking about here.

    How do they live their lives on that farm as well? Down to the toilet paper, down to the cleaning products, down to all of that. And there’s some of the happiest people I’m been around because they see what they’re living around and they see what they’re doing and they see the possibility and they share it with others.

    And I, I find that really inspirational. 

    Alex Grand: It’s actually really cool to me that you’re bringing up Costa Rica. My family, my dad’s side of the family is actually from Costa Rica. And I think in a way probably that has been a major influence, but it’s a great example of it’s a culture that, has made it their priority to take care of their environment their like local ecosystems.

    And you can see that it’s front and center and how good that is for the whole like a lot of Americans love going and retiring there because it just is, it’s a place that feels good. Like it from a standpoint of like the air feels clean and it feels lush and verdant, but also the culture is very, yeah, they’re like happy, they feel like they figured out some kind of balance, which I think we could learn a lot from really. So I think, and just our conversation is reminding me of like how much power there is in travel and just exposing yourself to different ways of doing things because we get so stuck in our ways and we forget that there are other ways to do things.

    So I think that’s can be really powerful too. 

    Kim Allchurch Flick: Yeah. I concur. It’s been such a delight to have you here. How can people reach you? 

    Alex Grand: They can always visit our storefront in Portland on Hawthorne and they can also visit us online, WayOfBeing.co. We’re also on social media WayOfBeing.co as well.

    Instagram and Facebook and all the things. But yeah, I would love to see them. I’m actually, I actually work in our storefront a lot of the time, so I’d love to chat with everybody. I love helping people figure out kinda where to start. What to focus on. I highly always recommend people starting with just one thing.

    Like when you run out of something, when you run outta your laundry detergent or you run out of your, moisturizer or whatever it is. Try to look for an alternative once you’re doing that and just start one thing at a time. And also, don’t feel like you have to start with the thing that you’re the most attached to.

    Like for me, I have curly hair. The last thing that I switched was my haircare routine because I was so worried that I was gonna have to have bad hair the rest of my life if I opted for a plastic free. And I will say that that is a hundred percent not true. But it was still like I didn’t start with the thing that I was the most precious about, so that’s another piece of advice that I would give you. But I, we can always reach out to us also. Hello, at way of being.co. We’re always happy to answer questions and help you out. 

    Kim Allchurch Flick: That’s wonderful. Can I ask about hair care products? And it reverts back to me ’cause I had a corporate life and used to color my hair all the time.

    And, but also side effect was my scalp didn’t feel great sometimes and I had to really work with my hair to get it to be this, corporate style that everybody wanted us to be. And then I just stopped, I got laid off and then COVID happened and during COVID I stopped coloring my hair and grew it out because I, my nephew inspired me because he grew his out and his hair was gorgeous and he donated it.

    I thought, well, I can do that. And now I’m on round two to donate it and to donate it. You can’t layer it and you can’t color it. And, but I’ve never had my hair feel so great. And the only products I use on it are oils and plant-based shampoos and things like that. And I was wondering what you’re seeing and if you’ve seen anything in hair and makeup that where people found it hard to let go of a norm for style be when they tried something else, that the benefit has been actually literally feeling better.

    Yeah. And the other thing I thought of was, we don’t talk about this enough, but hair color nails, all those things that are things of beauty when they go downstream, they’re carrying something and it doesn’t just go away. A lot of it’s very chemically based. So in, in that, what are you seeing in, through your store and through the innovations and.

    Alex Grand: Yeah, get how, 

    Kim Allchurch Flick: how people feel about that. ’cause it’s really hard to let go of fashion style and I’ve gotta give grace for that too, because there’s a lot of pressure for people. 

    Alex Grand: Yeah, I think it’s a really good point actually. It’s one of the things that we’re most cautious, we can be more, most cautious of because, I think we can say probably, especially women, we’re often judged by our appearance and so we really don’t wanna compromise.

    So one of the things that we carry is shampoo bars. We actually do carry liquid shampoo and conditioner two by this brand called Under Luna. That’s another lo local woman-owned brand. And we also carry a couple, few different versions of shampoo bars. And I think the biggest thing is that people.

    This is almost generally I think people can almost be harder on sustainable alternatives than they are in conventional options. If they’re gonna try something new, it needs to almost be better than what they tried before. And so I think people come into it assuming it’s not gonna be good, or maybe they tried one other shampoo bar somewhere else and it didn’t work well, and so they’re like, okay, it doesn’t work for me.

    I can’t do it. But really it’s just like anything else. It’s like, you have to do some trial and error sometimes. Not everything works for everybody’s hair type. But I will say, Lindsay, my business partner and I we’re very picky about these things too. I’m the type of person that I just love trying new products and things like, I don’t like to just stick to the same product for a long time.

    So we like to have a variety of options and like I said, for different hair types and scalp types. And one of the things that I’ve seen for haircare in particular is not only do we have packaging that’s different, but the brands that we carry have an more of an emphasis on the ingredients that are really good for you from.

    From a more holistic perspective. And what I’ve seen is actually more emphasis on the, on scalp care as like an important form of hair care that we really have been undervaluing. And so actually Kha, which is one of the it’s another local woman owned brand, and they carry, they make these shampoo and conditioner stones that are really like a high quality.

    And they have really complex botanical ingredients, but she’s really emphasized scalp care. And there’s all these oils too that are really good at scalp treatments and or you can use them on your hair. But it’s really just like a more holistic way of thinking about it. It’s thinking about solving health issues through like diet and, these more like inter like fixing a problem from the inside out instead of just trying to, put a bandaid on the situation. So that’s what I’m seeing in a lot of the products we’re carrying, is that they’re getting to like the root of issues. And, for example, one product that has, it’s actually a really, it’s a new product, but it’s been a really popular, it’s from the brand under Luna.

    It’s this hop and fused growth serum. But it’s like a scalp serum, but it helps basically to make your hair like healthy, actually come out healthier. It helped something that I had never heard of before is that it helps actually. Reduce like gray hair from growing because gray hair comes from like nutrient deficiencies, like at the scalp level, which I didn’t realize.

    And I’m not an expert on it, it’s just getting to the root of problems, which I really appreciate. And I’ve had a lot of people that have told me they’ve gotten like the best hair of their life from some of the products that we carry. That’s a really good example.

    But it’s, yeah, and the same thing for makeup. It’s axiology is this other great local organ woman, Latina woman owned brand. And like they’re making a foundation that is infused with rechy and snow mushrooms, and it actually improves your skin. It’s like skincare. And people actually say the more that they use it, the less that they have to use it.

    The less they need foundation basically. It’s just the way of thinking is different. For these makers that are not only trying to remove plastic and do things that are better for the earth, but it’s like they’re trying to do things that are actually better for us too.

    Even if it makes their product, obsolete or less necessary. I said that is something that I think is really special. 

    Kim Allchurch Flick: Oh, I love that. And it sounds like some of these, the wisdom of these companies is coming from like long ago indigenous knowledge as well, that these mushrooms have probably been used for centuries and for some reason we in the US and other places stepped away from some of that ingredient thinking by grad chemicals and going beyond.

    But I particularly noticed with hair that it makes a huge difference to stop using the bad products because not only for the environment, but. Literally our scalps do not like having a lot of chemical onslaught. 

    Alex Grand: Yeah. 

    Kim Allchurch Flick: And it makes a huge difference. So everything you’re talking about is so important.

    Thanks for all of this. And I can’t wait to look at some of these and I, I’m finding that there, as there are more innovations, it gives us more choices, which makes the choice to change 

    A little bit easier because it might be a better fit for us as individuals. And even in dog products too. There’s a dog shampoo that comes in a bar that is so much better than anything I bought for them before.

    It works really well. It’s very small, it doesn’t take out much space. The packaging is just a brown paper wrap on it, and I know what it’s made of and it actually works really well. Yeah, 

    Alex Grand: That’s just another great example of all of these individual people who are starting these businesses, creating these products.

    That’s really what we need more of in the world. And I’m, it’s really an, I think another case for supporting small bus, these small businesses and makers who are doing these things, because that’s just like one person that decided to do things a little differently. So many of them do it too, because, they had a kid and like their kid had eczema or they were solving their own issue, but from a really holistic place and now they’re creating a solution that can help a lot more people.

    But that’s who we really wanna be supporting. It’s, not these huge companies that are trying to make a product as cost efficiently as possible, and, not thinking about the end results. We need more of that. That’s exactly what we need more of. So support them. 

    Kim Allchurch Flick: Way of being is a shop with a lot of products in it across a broad range of needs.

    So I highly suggest everybody check it out. And our last question is, if you could have dinner with up to three people living or deceased, who would they be and why? 

    Alex Grand: The first thing that comes to mind really is like Michelle and Barack Obama. They, and actually I would like to invite my husband to come too, because he is very he is always said that Barack is like his role model, but I just think, especially in this moment in time, a, I would love to know all their thoughts on what’s going on.

    But B, I think they have also a really good perspective of how, individuals, can really make a difference with their actions. And they’re really trying to rise up this next generation of leaders. And so I, I would just love to kinda get that inspiration and insight on like where we really need people to show up.

    And, they just seem fun, like good timing. So I think that’d be lovely 

    Kim Allchurch Flick: indeed. I brought I think it dates back to maybe the first campaigns or after the inauguration, but Michelle Obama was wearing this beautiful dress and I saw it. I said, I have that dress and it is a Talbot’s dress off the rack.

    And turned out she loved that dress too. And she probably still has it. I still have it. And in 20, gosh, it’s down almost 18 years later, same dress. And it’s really nice to think of fashion that way too, as something that, that affordable, reusable, timeless. And, 

    Alex Grand: and it’s a good point actually. They’re both really intentional.

    I know Michelle she just came out with a book that talks about how intentional she was about all of her fashion choices over the years. ’cause she knew as a first lady, that’s what people are gonna be paying attention to. So she used it to highlight, American designers bipoc designers, women owned brands.

    I really appreciate that point of view and their intentionality. That’s a big value of mine. And, I just get comforted every, they’re just opt. There are people that are op, realistic but also optimistic, and we really need that energy

    I really appreciate that. I always feel hopeful and comforted after hearing them speak.

    Kim Allchurch Flick: Alex, it’s been a delight. Having you hear all these points touched on, really resonate every time. I am in a room with you or you’re talking about something, you’re, the TED Talk that you did a couple years ago really inspired me to rethink things and there’s always something new and every single thought and every change is progress.

    Alex Grand: Yeah, 

    Kim Allchurch Flick: absolutely. I appreciate that. You’re so inspiring. Everyone, thank you for being here at the Mighty Measure Podcast. And we hope you have a great day. 

    This Episode’s Guest: Alex Gamboa Grand

    Headshot of Alex Gabo Grand, of Way of Being.

    Alex is Co-Founder & Showrunner of Way of Being — a low waste shop, a teacher, and a friend offering supplies, education, and encouragement to support a sustainable, intentional, and delightful lifestyle where small, everyday actions create a better world. She is also an Instructor and Speaker, passionate about social entrepreneurship, conscious consumerism, and the power of individual actions.

    10% off with the code GOODMEASURE

  • People-First Operations Powers World-Changing Work with Veronica Yanhs

    People-First Operations Powers World-Changing Work with Veronica Yanhs

    Veronica Yanhs, founder of Business Laid Bare and creator of the Orgasmic Operations Method, joins Kim Allchurch Flick for a discussion about how operations—the “how” of turning mission into action—power mission-driven businesses and nonprofits.

    Veronica shares her first-generation Chinese American journey from a planned pre-med path at Stanford to creating an interdisciplinary major blending product design, environmental engineering, and management, then consulting in operations for Apple and Nike before launching her business in January 2020.

    She argues operations are often neglected compared to sales and marketing, yet poor onboarding, fragmented systems, and “duct-tape” backends create bottlenecks, burnout, and lost revenue; she cites PMI data estimating 30% revenue loss from inefficiency in large firms and says small businesses can lose closer to 50%.

    Her approach centers human needs, pleasure, and values, begins with a month-long operations audit, and supports clients via implementation, mentoring, or fractional COO/advisory engagements.

    Veronica Yanhs: I should put this disclaimer out there. Perhaps this might be an episode you listeners want to put in some earbuds on, if this is important to you, because we want to make sure that there is consent, enthusiastic consent in terms of the conversation that we’re about to have, not because business operations is anything risque or scandalous, but my branding, if this is the first time we’re meeting, my branding is very sex and kink positive. And so I just wanna make sure that this is front and center. I’m not here to hide who I am, but sometimes people might not be ready. Or you might be in a public location and you might not be ready to share the side of you who knows, right? So I’m just putting this disclaimer out there.

    Listen Now

    Time Stamps

    00:00 Meet Veronica Yanhs

    02:11 Consent And Branding

    02:59 Breaking Family Expectations

    04:49 Stanford Pivot And Purpose

    08:04 Designing A Custom Major

    11:19 From Consulting To Founder

    13:38 Operations As The How

    20:54 Operations Ripple Effects

    24:54 The Cost Of Inefficiency

    27:25 Hidden Costs And Audits

    28:24 Hiring Without Systems

    31:01 Marketing Outpacing Capacity

    35:43 Project Management Chaos

    38:32 Does Size Matter

    40:43 Ops Audit Framework

    43:35 Implementation Takes Time

    45:15 Afterglow of Impact

    48:35 Optimism and Community

    50:44 Connect and Whats Next

    53:49 Identity as Paradigm Shift

    55:20 Dinner With Ancestors

    57:15 Closing Reflections

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick, and I’m delighted to have a very wonderful person here with me, Veronica Yanhs. Veronica  Yanhs brings her whole unapologetic self to business.

    She’s the founder of Business Laid Bare, and the creator of Orgasmic Operations Method, where she helps mission-driven businesses and nonprofits, design people first operations that power the world changing work they’re here to make. Through her work, Veronica and her team build systems that feel good to use, run with integrity and replace duct tape backends with operations that can actually support big missions so leaders can stop being the bottleneck and focus on building the world they want to live in.

    The topic today is how operations power world changing work. Veronica, it is so awesome to have you here. 

    Veronica Yanhs: Thank you so much for having me.

    I have to say, listening to you, read, my bio I got some, the hairs kind of stood up on the back of my neck and I’m going, I, first of all I wrote that and second of all, it really does affirm why I am here doing the work that I do.

    So it’s just such an interesting experience to hear this repeated back. So thank you so much for having me. 

    Kim Allchurch Flick: Oh, I’m delighted. So we have not known each other long. We met a couple weeks ago at an event where you were speaking, with the benefit corporations for good.

    And I was just delighted and enthralled, so I’m so glad that you are here with operations, which I understand and I’ve always, I like business as a left brain person, the creativity of it, and I know the necessity of good operations and good finance and things like that. And I’ll always thought of it as a dry topic and then I met you.

    So we, this is not a dry topic at all. This is, gonna be fun and also super important. So tell us a little bit about your journey and what values and what insights led you actually to create business Laid bare, which is a great name by the way. 

    Veronica Yanhs: Thank you. And I guess I should put this disclaimer out there.

    Perhaps this might be an episode you listeners want to put in some earbuds on, if this is important to you, because we want to make sure that there is consent, enthusiastic consent in terms of the conversation that we’re about to have, not because business operations is anything risque or scandalous, but my branding, if this is the first time we’re meeting, my branding is very sex and kink positive.

    And so I just wanna make sure that this is front and center. I’m not here to hide who I am, but sometimes people might not be ready. Or you might be in a public location and you might not be ready to share the side of you who knows, right? So I’m just putting this disclaimer out there. So back to what you were asking Kim.

    My story is quite interesting. I’m not supposed to be here having this conversation with you. And I say this because I was supposed to be a doctor, a lawyer, an engineer, a CPA, something with a path. So I am Chinese. I was the first generation to be born here in the States. And so my. Parents and extended family immigrated to Oregon in 19, I think 81, maybe 1980.

    And so this journey has been very much about honoring who I am. And it’s such a weird and cliche thing to say, but the reason why I say this is because in the Asian culture there’s a lot of expectations and a lot of obligations. And the parents want what’s best for you. And I know that they do it with what they know, generational trauma and all like they do the best they can and I ultimately know they’re coming from a good place.

    And sometimes you just don’t know what you don’t know. So my journey from a kid to college where I absolutely deviated from the plan, the master plan to even doing what it is I’m doing now has very much about been honoring. Who I want to be. And not only that, but who I’m meant to be. So that for me, I can leave this world a better place just a little bit than how I found it.

    And that’s been my calling.

    Kim Allchurch Flick: Wow that’s beautiful to think about and thank you for sharing that. And in deviation what led you into business and operations specifically? 

    Veronica Yanhs: It all started when I was in college. So I went to Stanford because it was the best decision for me at that time. And I joined the pre-med program.

    This was years ago. I’m not freshly graduated by any means, but it all started back when I basically had my worldview just expanded because. You grow up in a neighborhood or a city or a community that is either really homogenous or you are limited to how much your worldview can expand even though the opportunities are there.

    But if you can’t get to those opportunities or your family, like for instance, my family had such a tight lid on everything that I did. This is normal for Asian cultures. It’s like you don’t know what you don’t know. So I realized that as I was watching a surgery happen, and don’t get me wrong, I still think this is awesome and stuff.

    When I was watching a really simple procedure, like I got to stand really close to someone’s bicep muscle being repaired in real time. What was interesting to me was that I remember in the operating room, I kept watching how much. The plastic waste was piling up in the trash bin, like that giant 55 gallon type trash bin to the side.

    And as someone that was born and raised in Oregon, environmental considerations are really important. And so the fact that I was just so enamored with how much trash was being accumulated, I knew that something wasn’t right. It was really scary. And so it led me to question a lot about my identity and what it is that I wanted, and was I truly happy and fulfilled and satisfied?

    And I realized that while environmental studies was a better next step from pre-med, it wasn’t my calling. And so I took leap and. The reason why I’m pausing is ’cause I’m just being drawn back to all the emotions of confusion, of feeling, a failure of shame, of like letting down my family.

    And I went, oh hey, what is product design? No idea, right? Because I’m so focused on engineering, medical school, being a lawyer. So product design was something in the arts and creative side that we didn’t talk about growing up because it was not useful. And I am so glad that I discovered the product design department because I was then able to not only utilize the skills that I was meant to utilize because this was not something that was.

    Supported when I was a kid, like, creative outlets and creativity was never there. And so when I joined the product design department, I also realized that it was not everything that I wanted either because there was also not environmental considerations made. So I ended up creating my own major at Stanford that combined product design, civil and environmental engineering, and like business and management.

    But the major at Stanford was called Management, science and engineering. And so it basically allowed me to create the major that was the triple bottom line without me knowing it, balancing people, planet, and profit. And it was completely accidental. But I knew that that’s how my brain was.

    It’s like I can’t just be in one category. I have to be like a twister board where I have all of my limbs touching the things that are important because I deem it so, and that’s how my brain works. It’s like a spider web. It’s like a mesh. And so to be able to create products and solutions that also cared and had environmental considerations of where the material was being sourced from to even end of life because things inevitably end up in the landfill, was important to me as well as if I’m gonna be designing things, I wanted to make some money from it.

    So having some business management skill sets added into myself, created curriculum, made so much sense. And I remember the dean of engineering going, we have 144 majors for you to choose from. Why can’t you pick one? And we have a reputation to protect. So if you do go down this route. Stanford, they have a large, very large endowment, so I understand he’s protecting the institution.

    He’s like, if you do go down this route, most likely, your major request will be declined. And I still, something about that just made me go forth anyways. Despite everybody telling me that I was throwing away my college career and education and time and money and all that stuff, something within me just kept saying, keep going, keep going.

    And so shockingly, to everyone’s surprise, especially mine, it was approved in 10 calendar days, not 10 months. So clearly I had a really compelling reason right. To do this. And I got all the advisors on board. I had three advisors from three different departments. I had my curriculum because, he specifically was like, I do not want you basically majoring in underwater basket weaving.

    We have a reputation to protect. That’s fair. And yeah, making the most out of that education for me meant that I had to create my own path, do things my way. And when I graduated, it was such an interesting full circle moment where I went, oh, wow. Ever since I was little, even up until college, what I realized was that I was listening to every voice, but the one that mattered, and that would be my voice. So it was a really affirming moment for me that I needed to go through life doing things my way and to honor the goodness that everyone’s intentions had for me.

    Whether it be in the institution, your family, your community. It doesn’t matter, but it’s like at the end of the day, what do I want from all this? Because I’m the one that has to live my life and look myself in the mirror. So that is why I dialed it back all the way to college because that influenced why I decided to start my own business.

    Because through my education, through the connections that I made, the networking and consulting, I ended up landing some pretty fun gigs with Apple and Nike on the operations consulting side. And I realized that I wasn’t just good enough anymore to make money. It wasn’t as fulfilling. So I thought to myself, how can I make a difference?

    How can I work for myself, create my own schedule, and also make a difference to the types of organizations for or nonprofit that I want to make a difference for? And the only answer was to start my own thing. So it happened two months before the world shut down. I started my business January of 2020.

    Kim Allchurch Flick: Spectacular timing. You didn’t know a couple months before everything started closing. What a story. And it, it resonates with me and probably so many people who are listening who have been given a path or expectations on these things and have not created their own thing. And where’s their happiness and where is, where are those feelings?

    I think that speaks, it’s gonna speak to a lot of people and what a wonderful way to look at it as well. And you and I have something in common, which is ex exposure to medicine. And I worked in medicine and also in awe. Absolutely love it. And absolutely appalled by the way. There is such an incredible amount of ways and yes, sterility is very important.

    That’s part of the reason. But who knows? Maybe we can. Think about designs to help change that, but I love your story and what you’re doing and the happiness shows on your face too. I think being able to fulfill a life that, that it’s created the way you see your value and the way you can contribute and it can make such a difference.

    And maybe that’s why it, I love having you here too. It’s on your face and it’s so much, you’re such a joy to be with. So what are some of the problems you see and, what kind of solutions come to your mind or that you’re creating for your work and the people around you? 

    Veronica Yanhs: Yeah. And I feel like I should talk a little bit about my business to answer that question.

    Kim Allchurch Flick: Yes, 

    Veronica Yanhs: indeed. When I think about the problems that are happening in our world, it feels so massive. It’s like I’m one person. It’s really intimidating because for me, integrity is one of my top core values. And to me, integrity is about doing the right thing, whatever that means for that person. And so I started this business because I wanted to help more people and help the types of clients that I wanted to work with.

    I call them impact driven or mission driven, like you are creating this or running this organization or business because you want to leave the world a better place as well. And so what I learned from my product design days as a student was that the ideas are plentiful. The what’s? Why’s like why you wanna do something?

    Why does this business or nonprofit exist? Easy. Very easy to answer the what’s. These are the goals, the missions, the vision, the values also easy. But what I noticed was that the how, bringing those ideas to life, bringing that mission statement to life, like actualizing the mission statement or the goals that you’ve set to make a difference in your community, was the bottleneck and is very much so the bottleneck to this day.

    And so this is where operations comes in. Operations at the end of the day, when you strip down all the terms and the industry standard jargons and all that stuff, it’s really just the how. How your business takes action via the people, the software, the customers, the clients, the stakeholders, the board members.

    The volunteers, it’s about how, or even, yeah, the automations, like if I didn’t call that one out, that’s important because action is what moves the work forward. You can’t wish your mission statement into reality. You can’t will it? Sure you can pay other people to do it, but again, that still requires action on people’s parts.

    And so operations for me is about how do we take something from idea to reality in the most, for me, human-centric and pleasurable way. So this is where my education from Stanford has come in really well. We learn about how to design for people. Stanford’s really well known for their human centric design concept.

    Meaning, yes, the engineers are, say responsible for when you’re driving a car. They’re responsible for making sure that the engine works and those things connect. But what I learned about product design was that product design pretty much stopped, and engineering started with what people stopped being able to see and feel, touch, and interact with.

    So I think the steering wheel, the dashboard, how the seatbelt clicks, the sounds that they hear when they open the car door, is everything is designed, everything is intentional. Like I’ve seen documentaries where BMW spends so much time perfecting the door sound even, or the dinging sounds like none of this is accidental.

    And so for me, I learned a lot about human-centered design. And then when I went to consult for Apple, Nike. All the business like this was before I started my business. What I noticed was that operations was very much still an afterthought or something organizations checked off or something that was just so arbitrary that we’ll hear lots of solopreneurs or small teams go, we’re too small for operations, so we don’t even think about it.

    We’re so focused on our sales and marketing, and so for me, when you can make operations infused with your core values and humanity, because we are not robots, we’re multifaceted, complex, ever evolving, emotional being, so why not have our operations again, the how the engine that makes us go or the organizations go be the same.

    So when something feels good, when there is pleasure involved, not only. Is it more likely to be sustainable? You’re gonna stick with it. It’s gonna feel like second nature, it’s like the back of your hand. So this is where efficiency naturally comes in. So you hear things like streamlining and efficiency and all that stuff, right?

    That’s important, don’t get me wrong. And it has financial ramifications as well as emotional, like human ramifications about burnout and whatnot. So when things are people first and pleasure filled, that’s how I like to say it. It means that we’ve honored the people that are going to be actualizing these statements and systems so that it is sustainable and there is a sense of longevity infused in it.

    And when people are taken care of, they’re not just here for a paycheck. And all of this just benefits the mission statement at the end, or the impact statement or the desire because it is easier for you to keep something up. Do the thing if it feels like the back of your hand and it feels natural and that we have honored how the people needed to build whatever it is, systems or the operations that they needed so that we can actually see the world change for the better.

    Because if you one nightstand your operations, if you just check off the operational box that you quote unquote looked at your operations, that mission statement is not going to hold. Like lasting and meaningful change does take time. 

    Kim Allchurch Flick: Oh, I concur with you so much. And do you get a sense that people may not even understand what the word operations means, even though it’s a common word, but it’s to each person.

    It may have a different, they may have a different perception. 

    Veronica Yanhs: Absolutely. So it, I feel like operations is the middle child. So to go back to your original question, which I’m so good at side questing, this is, it’s this work I see all. This is the work that I see that needs what I do and what informs my work.

    Because there’s a lot of good people and organizations out there that want to leave the world a better place. Their whys and their what’s are so strong. This is where business laid bare comes in. This is where I know that I am meant to change the world with this business by helping our clients change the world and however it is that they’re looking to change the world.

    So little bits add up at a time. So that then answers your question. It leads your question really nicely. Because it is such a foreign topic. Operations, I feel like we’re the middle child. Like when I talk about. What, well, what middle child, like, what are we comparing ourselves to? The other children in the family, our sales, marketing, branding, building a team, having good product market fit, go to market strategy.

    Don’t get me wrong, these are all important, but the glue that holds it all together is your operations. You can think of it as like your nervous system in a way, like your body’s central nervous system where at least, let me give you an example about like how I see this and tell me if this makes sense to you.

    Say, I kink my neck because I slept on my stomach and I’m not supposed to sleep on my stomach. Well, that pain in my neck oftentimes refers to the other side. So if I kink the left side of my neck, I often feel pain on my right shoulder or sometimes even down to my hip. And. This referral pain can then lead to migraines, lack of sleep, irritability, like it just all ripples, right?

    Because one part of your nervous your body’s muscles and central nervous system is jammed or bottleneck. So if you look at business the same way, like if you’re so focused on sales and marketing, because that’s what brings in the money, that’s what everyone loves to do, right? That’s one of the main goals.

    More profit, more revenue a higher paycheck for you, your team, or benefits. It all revolves around money, but yet if you’re so focused on money and you spend so much money bringing in new clients and customers or whatever it is you need, and you don’t have the support, your op, the operational support to actually handle all of that, it’s only going to backfire and exacerbate and you can’t keep.

    Building the plane as you’re flying it and figure it out. Because if you’re already problematic as a small team, you can never out hire or out earn bad operations. It’s only going to exacerbate and be multiplied. So this is where operational education comes in. Like I am learning that people don’t pay attention to operations.

    ’cause it’s almost like there’s this stereotype of either you should already know it or it’s so boring, you just, it’s not even helpful. And so to go back to the analogy of the neck and the referral pain it’s the same concept. Say you get a new client or customer and then your onboarding experience isn’t as great.

    Whether you’re selling a product or selling a service, it doesn’t matter, right? It’s their first interaction with you after they’ve given you money. High stakes. And if your onboarding experience isn’t good. That’s gonna refer pain elsewhere in your business because it means that not only were you inefficient and losing money, the experience wasn’t good.

    And so then if the experience is not good, the likelihood of your new client or customer singing you praises to their friends, their colleagues, their family, doesn’t matter, will diminish. And so it all is this ripple effect because one area of your business was kinked, but then it often plays into multiple areas because your operations touches everything.

    That’s literally what operations means. Like when you hear phrases like marketing operations or people operations or revenue operations, there’s a lot of words. And then the word operations after it, the word that the operations is tied to is really about the what, right? People or marketing. Revenue operations.

    If revenue is the topic, operations is what makes the desire the strategy. The what on the revenue side come to life. So you need both. Everything is operations. ’cause operations is the how. 

    Kim Allchurch Flick: That makes so much sense. And do you find sometimes that people don’t realize how much money they’re losing through inefficiency?

    They just it’s not easy to quantify. 

    Veronica Yanhs: We can quantify it. Yeah. It’s, can I share a study? 

    Kim Allchurch Flick: Yes, please. 

    Veronica Yanhs: Okay. So the Project Management Institute, this is the PMI for short. In 2018, they ran a study on, I think it’s been a while since I looked at this. I think Fortune 1000 companies. So they’re pretty big.

    Right. 1000 largest companies in the United States, they found that about 30% on average of the businesses’ top line revenue, so basically just pure money that they get paid was being lost due to inefficient operations. 30%. That’s no small chunk of change. And for organizations as large as these, in a way it feels okay because they have a lot of people, they have a lot of money, which means they have a lot of grace.

    Now, on the flip side, and this is why we like to come in as soon as we can to any business or nonprofit, is we’ve seen the numbers, like we go into our clients’ backend all the time. That includes like their QuickBooks and all that stuff. We’ve seen that that number is closer to 50% for a small business, and you work so hard.

    To make money every year, whether it is to make more money or to keep the profits or whatever it is, it’s always money related, right? Your top three goals are often more revenue, more profits, more benefits, or something that re relates to more money, and yet, automatically 50% of that gets lost. And the reason why it’s 50% is because smaller businesses naturally have fewer people.

    So that means that those fewer people are wearing many more hats and have more irons, like multiple irons and multiple fires, which means the chances of dropping balls increases. And because you have fewer people doing more things, there’s less grace. So your mistakes or the inefficiencies cost more because of that.

    And I can go into more details, but generally that’s the examples. Like you’re wearing more hats of more irons and more fires and less grace because you have less people. Fewer people. 

    Kim Allchurch Flick: That makes so much sense. And do y’all also find sometimes there are unrecognized sunk costs that add up, but we don’t realize it.

    Every subscription at $15 a month doesn’t feel like that much until you have like 200 and then suddenly it’s thousands of dollars. And, but we don’t always recognize them because payments are automatic or they don’t hit the radar or there’s not a renewal notice. Or what are some other places where you find that people are losing money that they’re not recognizing and it’s not that important for the business, that things could be streamlined and they could still run the business well and keep the same amount of revenue or more?

    Veronica Yanhs: That’s a great question and I’m going to give my two favorite examples. So I don’t know if it falls exactly in the, that it’s like a small thing, like yes. Subscription parts. Like honestly, when we go do operations audits for our clients, it’s so much, easier to save money than it is to make money.

    So finding places where costs can be cut without it changing how an organization is run is always a great thing. So my two favorite examples when it comes to losing money that you may not even be thinking about is I have yet to meet a client. And we’ve been doing this a long time. Hundreds of operations audits, like we’ve spoken to thousands of employees, staff members, contractors, like the data we have, the data.

    I have yet to ever meet a client that is truly ready to bring on a new employee. Whether they be a W2 or a contractor in a way that benefits everybody. And when I say this, if you don’t have good operations and you don’t know how your business is run or you do and it’s all in your head, which is just as bad, bringing on a new hire takes time.

    It takes time to write the job descriptions. It takes times to interview them, to vet them, to onboard them, right? So you’re already spending time finding talent. And if you have bad operations, retaining talent is just as hard. They’re here with the best of intentions to do a really good job, but yet they’re doing this with one hand tied behind their back because they are being thrown in trial by fire.

    You learn by doing, right? Sometimes people think, oh, that’s such a good thing, and I’m like, no, that’s just a dumb excuse because you don’t think about your operations. Imagine if you were a new hire, which I’ve been before, where they just gave me a giant book and said, good luck. Because they didn’t have a good process for bringing somebody on.

    So not only am I being set up to fail as a new hire, more times than not the person that’s doing the hiring, ’cause maybe, oh, you’re delegating work. It could be your first hire, it could be your second hire, it could be your 20th hire. It doesn’t matter. You’re now playing glorified babysitter, and if not you, then somebody else on your team is then having to do that emotional labor because there are no standardized practices, processes, documentations.

    And so it is a huge loss there. So money is being wasted without even thinking about it, because if you’re not efficient with your time, or you spend all this money to bring on a new hire, but they can. Do their job for a month or two because you don’t have the things you need to give them or be ready, you know what I mean?

    That’s a really subtle, and sometimes not so subtle way businesses or nonprofits are losing money. And then the other one that I wanna share is my favorite one to talk about because, and I alluded to it earlier, it’s because we don’t, because when you think about a business or an organization, and you think about it from a sales or marketing driven standpoint, instead of being process driven, things like this happen.

    I’ve spoken with so many clients who tell me that they need to focus on sales, marketing, and branding because that’s what brings in the money. We’ve had clients tell us, or leads tell us that they’re either too small for operations or, again, I am spending most of my budget this year to scale my business because I need more clients, more money, all that good stuff.

    So they spend. Good chunk of change, like five figures. Like it’s not uncommon to spend 10 plus thousand if you’re a small business owner on sales and marketing help, right? Because if the more, if you hire someone to bring you leads, then you can sign on more clients and all that good stuff. So on the surface level it feels really great.

    But imagine what happens if you don’t have good operations, don’t have good onboarding, and you hire somebody to launch a marketing campaign, social media campaign, Facebook ads, it doesn’t podcast tour, it doesn’t matter. And then suddenly an influx of customers and clients want to buy your products and or services.

    If you don’t have the systems to be able to handle that type of demand and growth, you essentially just paid money for somebody to light it on fire. Yes. They brought you all the leads and all the. The clients and customers, but if you can’t serve them well, it doesn’t matter if you then say we’ll do whatever it takes to make sure they’re served well.

    But you know, then who suffers is you and your team bending over backwards, being stressed out, burnt out, moving forward at any given cost. Sure you can do that for a short amount of time, like if you have a launch campaign coming up, right? But imagine doing that on the daily operations then just really does influence your company culture, your internal branding as I like to call it.

    Are you treating your people well or are you making them work at breakneck speeds for no gain? So what I’ve seen personally, and we see this over and over, and so that’s why I’m done convincing people and trying to. Tell ’em that they need operations first. I can use that as a sense of like awareness shift.

    But if I have to beg them and convince them somebody else can have that more noble of a job, I am done with it. I’ve had people tell me that they spent over $50,000 to bring new leads to their service-based agency. And what was really ironic was that they only had the capacity to onboard two to three new clients at one time, and they had about 18 really good and qualified leads.

    They had no waiting queue. They had no CRM, they had nothing to capture those leads really well. And because they were also inefficient about delivering their work it, the timeline took forever to be done with those first three clients. By the time they went back to those 15 other client or leads.

    Everyone else was like, no, thank you. I already am wanting to work with other people. I can wait six more months because I needed this within two months or something. So $50,000 was spent, and all they could do was bring on two clients or three clients and onboard them because you see where I’m going with this.

    Kim Allchurch Flick: Absolutely. And that sounds so painful. And yet we’ve seen the excitement of being able to bring on new and volumes of business without having anticipated what capacity is needed ahead of time to catch that. And if people have to wait for something that they thought would be immediately available to them, not only do they not work with the company, but they’re probably not gonna take a second look down their line.

    Either they’re, they’ll find something else that’s, 

    Veronica Yanhs: yeah. 

    Kim Allchurch Flick: And do you see this? Often or frequently is this a trend that you see in your work 

    Veronica Yanhs: that operations are being thought of as an afterthought or that we’re 

    Kim Allchurch Flick: using Yes. Or that There’s been so much marketing that they’re bringing in too much business and don’t have the capacity is, yeah.

    Veronica Yanhs: Is that common 

    Kim Allchurch Flick: thing 

    Veronica Yanhs: so common, which is why I’m on this journey to educate people. This is the awareness shift as to why not only is operations important, but doing it in the orgasmic operations method way is the difference between operations that is important and operations that’s important and sustainable and attractive because you can have good operations, right?

    Quote unquote. You can have operations in your organization, but imagine if the systems are so dysfunctional or disjointed, say your project management. Project management’s one of the first few systems that we look at because it’s how everybody is able to do work in a really efficient manner. During the Olympics, when they do the baton passing and it’s so smooth, right?

    When one team’s done or one person’s done, then they pass on to the next person. If you don’t have good operations for project management, I just imagine it’s like you’re all in a rowboat. Everybody has an a, an or, and you’re just spinning in, like you’re just, everybody’s rowing and paddling and you’re just like spinning in circles or basically going nowhere.

    So we’ve seen things where organizations will have a project management software or system that they use, but then every single team member does their own thing. Like they don’t even use the software. Maybe one person does, and everyone else is like, oh, I put it on my own calendar, or I signed up for my own app, blah, blah, blah, blah, blah.

    I feel for the project manager, the conductor, the one who’s supposed to be orchestrating this multi-team campaign. And some of these people are outside the organization because they’ve contracted with say, like a podcasting company or what have you, and it becomes even more dysfunctional. So that’s why orgasmic operations is important because before we do any work, we have to go in and talk to people and understand who they are as people to begin with.

    What are their zones of geniuses? What is important to them? How do their brains think? What makes them tick in a good way and in a bad way? How did they work? And so from there we get really curious and our curiosity thanks to, my product design training allows us to come up with solutions that really are not about us.

    Yes, we have our expertise, but we honor our. Clients and their team members’ needs by coming up with solutions that actually matter to them so that they will stick to the systems, use it and actually enact change in a rather quicker way. ’cause there’s good operations and specifically this project management example.

    Kim Allchurch Flick: I love that. And what are the possibilities with, I love this, the orgasmic operations method and what does it do? And it also begs the question, and I apologize, but it just flows. Does size matter? Are you working with small companies up to corporations? Will the method work regardless?

    Veronica Yanhs: Thank you for asking. And this is such, yes. Size does matter. Size does matter because the more people you have involved, the more you have to consider. And the way that we love to start is. That’s why we asked to come in as soon as possible because the fewer the amount of people involved, the easier it is.

    We, we can get the information that we need to do our jobs. We’ve been brought in when someone was a solopreneur, we’ve been brought in, when there is a company of five, like a startup, we’ve been brought in where there is a company of 50, it doesn’t matter. We do our jobs because at the end of the day, we have found ways to make sure that the people that need to be heard are heard to people that are responsible for running a certain system or process, have their needs met so that they can do their job well.

    Because when we see companies that are more mature, even the young ones, and when I say young, like even say a year or two. Someone will come in, they’ll hire somebody, someone will come and put in A system. So I’ll just keep using project management. They’ll sign up for say Asana or something.

    It doesn’t matter. It’s because that’s what that person knows and they just threw something together. And then when they leave, it’s the next person is either forced to use that one, or they have to develop a dedicate brain space to actually create a solution that matters.

    So then that, that dysfunction, the Franken systems, the duct tape systems just gets worse and worse and worse and worse. So that’s where we come in and actually do it right the first time. 

    Kim Allchurch Flick: And how long do you typically work with a company? 

    Veronica Yanhs: This is a great question. We would like to work with our clients as long as possible because we’re the type of businesses that love friendships and relationships.

    Like I would rather work with somebody for 10 years because that means that I’ve just established a rapport friendship, like I wanna be invited to their Thanksgiving dinner and vice versa kind of thing. But for. For a company that we were just starting out with, we always do an operations audit to start with because we wanna know what’s going well, what’s not going well, what are the pillars that we look at in terms of where operational efficiency inevitably breaks down.

    And it usually comes down to main, these four main domains. It’s continuity, it’s knowledge transfer, it’s its capacity or its priorities and understanding what that looks like. And so the breakdown often happens between, in those four domains somewhere. So when we do the operations audit, and that includes interviewing key team members and leadership to even doing a tech stack audit to see are you using the software that you’re supposed to be using

    well, and because everything is in the internet age now, we often use software as a gauge to see how their systems are translating. From strategy to actualization. So software may be just the tip of the iceberg, but it’s supposed to then actualize the plan, right? So for us, when we do the ops audit, when we interview and then we audit where the domains are not doing well versus doing well, we end up with an action plan at the end of the day.

    And this action plan is often measured against a North star. Like when we call it purpose, is every single system pointed towards that North star? And if not, it’s superfluous. It’s a waste. So if your North Star is about healing racial trauma, which is one of our clients center for healing racial trauma, and the systems don’t funnel people towards that end goal or result or actively help the people we’re they’re trying to help, then that means that we need to reevaluate a lot of things.

    And so for us. It takes about a month to do that audit and then afterwards, based on what the clients need we either go in and do the change for them. We mentor their, or we mentor their operations team members, or we sit as advisory roles if there’s like an ops team and they want us to be more hands off because it’s a learning moment.

    So it very much varies. For us, depending on what it is our clients need, because operations is so unique to every organization. So while we have certain ways in which we work with clients, at the end of the day it’s pretty bespoke. Even though we have productized in a way, our offers and standardized so that we don’t have to start from scratch every time.

    So to answer your question in a very long-winded way, it starts out with a month because that’s how long the operations audit takes. Okay. And then depending there, we step in from anywhere, from advisors to fractional COOs. So our engagements go from say, three to six months to one year and beyond, depending on what it is that our clients want us to do.

    And the reason why we are not in a rush, not to say that we can’t do things fast, we actually do things so much faster than our clients are prepared for. It’s because what people don’t account for is that operations takes time, meaning. We can implement the solution in a day or two. That’s easy for us.

    But it requires people, whether it be clients, customers, or even team members to actually go through the system and get the data to see, oh, is this hypothesis? Is this prototype that business lab bear just put out good? Or if not, where do we need to change things? So it takes time to use and refine.

    Kim Allchurch Flick: Yeah, 

    Veronica Yanhs: and that’s what people miss out on a lot. They think it’s an overnight like, oh, just write me like 25 Instagram captions for my marketing campaign. It’s not like that. 

    Kim Allchurch Flick: And list out back to your original join in intention for changing your whole course of life and wanting to help businesses as a, who are wanting to be a force for good non-profit or for-profit.

    And there are differences between non-profit and for-profit offer operationally, but. What does it feel like to see when they are working with you and their operations have been worked over and enhanced enough that they see the profitability has gone up and that is able to translate into what it they wanted to do in the first place, which is give more, pay more to employees, helps the environment more.

    Whatever those mission, vision values might be, and to actually make them tangible. But 

    Veronica Yanhs: it’s such, what is that? Like just feeling of satisfaction, like it’s like that after it’s like that glow of, so we go back. So I’ve been pretty, because we’ve, the questions that you’ve been asking have been really great.

    Like our branding because it’s Sex and king positive, there’s a lot of like fun innuendos and stuff, and I’m like, it feels like the post cotus afterglow. Where you do all this work and then you’re just sitting there and you’re like, oh my gosh, that was so great. You are actually seeing team members happy.

    Staff members are happy. So when we talk about measuring data as well, we both do qualitative and quantitative data measurement because sometimes it’s hard to quantify the feel good feelings or the feel bad feelings. So to see our mission statement come to life because the organization is able to sustain this change and do the work that they want to do in a way that honors the people, the CEO, the executive director, the staff members, the employees, the community that they’re affecting their ideal clients and everybody’s happy because a good customer experience also matters, right?

    Because that matters for long-term, like lifetime value or referrals. It all, it brings me so much joy and satisfaction because to really be this paradigm shift of taking something that’s so historically bland and dry and formulaic and rigid and robotic, and turn it into something that’s infused with humanity, with core values, with grace, and to see the positive change that’s coming from that for me as a founder and an entrepreneur, and I guess this is a new one for me.

    People are calling me a thought leader and it, I don’t know how I feel about that at this point, but to be able to enact this positive change is something that I never envisioned would be so much bigger than what I started my business out to be. It’s a really indescribable feeling that I get to wake up every day and know that my business is doing good operations for good.

    Is not something I came up with right away. It’s something that took time and I guess it was just the next level progression after feeling good for people because pleasurable operations, while it’s still, orgasmic operations and pleasurable operations is still how we do things different.

    What brings people to our door is about helping them build operations that power the world changing work they’re here to make. And then when they say okay, how, that’s, when we talk about the orgasmic operations method and how we’re different and so we are shifting the paradigm and how work is being looked at in an operation in an organization at a really systemic level.

    And it’s not just about bandaid solutions. And I’m really proud to be doing this work and being able to champion this work and I can’t wait to do it more and more as the future goes on. ’cause I have some pretty big plans. 

    Kim Allchurch Flick: Ooh. And also it sounds like foundations for some really strong and long-term relationships.

    And what do you see as the possibilities through your work and what makes you optimistic? 

    Veronica Yanhs: What makes me optimistic is that despite how much and how problematic our world may be like, we didn’t even, there’s so many social and political issues that are happening at this time of recording. Like today is the first of the new year according to the lunar calendar, right?

    So happy New Year’s to you. Year of the fire horse means lots of momentum and lots of change. After the previous year of the snake, which I was born in the year of the snake. So it was all about shedding what doesn’t serve you. And so that was very poetic for me. I’m very optimistic in what humanity is possible in able to create, like what’s possible when we center humanity.

    There’s so much hate, there’s so much malice. And as someone who is a person of color, that does sometimes feel like, I feel like I’m tinfoil hatting in a way because I’m like, oh, maybe my issues aren’t that important, or it’s not that big compared to what’s happening on the global scale. But it does matter ’cause we’re all part of this collective humanity.

    And I guess I’m just being, I’m just surrounded by people that are my allies and support me wholeheartedly as a person of color, as an entrepreneur, as someone who is bisexual and openly out in my personal life and in my professional life. I guess the word that I, that comes to mind is optimism because the people that I’m surrounding myself with have that.

    Kim Allchurch Flick: Yes. 

    Veronica Yanhs: While we’re also realistic and it’s like we’re actually not just talking and it’s not just lip service and we’re doing the work in our own way. And like I said at the very beginning. I’m only one person and it feels so overwhelming and it feels so like why bother? I’m just one person. But then when you can surround yourself with people, your community allies it grows, and more and more people can support you, your mission, each other.

    And so yeah, I think the word is optimism for me in terms of what I see. 

    Kim Allchurch Flick: Oh, that’s so awesome. What more would you like to share and how can people reach you? 

    Veronica Yanhs: In terms of what I would like to share, I am here to reach as many people that resonate with my message as much as possible. Yes, I am one of many people that does operations, but the flavor in which I do it is very fun.

    Very entertaining and you either love me or you run away from me. My branding is very polarizing. There’s no fence sitting ’cause I imagine it’s very very painful. So what I would love is to connect with you, if you resonated with this podcast episode, I will give Kim my LinkedIn and other social handles so that we can connect like one-on-one Connections is something that I love.

    Yes, the internet is here, but connecting one-on-one even through an internet platform is still something that I value. And so you can find me in all of my information at businesslaidbare.com, and I’m sure that’ll be linked in the show notes as well. There’s 

    Kim Allchurch Flick: yes, 

    Veronica Yanhs: free content, there’s paid content, there’s ways in which we can work together.

    I’m launching a podcast in June called Operations for Good. It is very much an exciting time. And yes, there’s a book that’s been in the work, so there’s so much happening. But most importantly, all of this wouldn’t matter if there were not clients and allies and ambassadors that supported the work that we do.

    ’cause it’s about people. It’s not about me. It’s about the people that we’re here and what this brand is here to serve with our mission statement of operations, the power world changing work. 

    Kim Allchurch Flick: I love that. And I believe that meeting people and building relationships is so important because someone said that business and relationships that are healthy and running well is a form of resistance.

    It’s also a form of advocacy. And one of my taglines is I’m a mighty advocate. I’d love to advocate for, and when I heard you speak and then we chatted afterwards and I invited you to this podcast, I felt it was so critically important because I understand a lot about business, but there’s certain niches of business that I don’t have strong expertise in.

    And I wanna be the best business coach, supporter advocate as possible. And part of that is connecting more relationships and catalyzing relationships. And I think you do wonderful things for business, and I know I do as well. And they’re not the same things. And to understand that can do what we all really wanna do, which is help businesses be strong, be contributors, because that helps community, and community helps a local economy.

    That helps people support their families and bigger small businesses matter, and they really are a form of resistance. 

    Veronica Yanhs: I couldn’t have said it any better and apparently just by being who I am, so again, I did not start my business to be this person. I’m being asked to step into some role model slash leadership title that I don’t sometimes feel comfortable with.

    I’m like, you wanna hear what I have to say? You want my opinion? I started my business to do better, to do good, to do more good, and to be this person who is, like I said, outwardly, bisexual, kinky, open, all that stuff. Running a business that’s talking about pleasure. Apparently that’s already a paradigm shift and is radical.

    In and of itself, like I am a walking paradigm shift because then I’m, as a woman of color, as someone who’s Chinese is, it’s not, you don’t see that a lot. And so I just, I am very fortunate to be able to be in this position of being able to be completely out, to be able to honor who I am, that allows me to look at myself in the mirror every day to know that I am making the most out of this life and what I wanna do.

    And it’s for good. 

    Kim Allchurch Flick: Indeed. And a lot of people are saying, oh, wow. It’s okay to say things like that about ourselves. That’s a big step forward too. I’d love to hear about the, your answer to this last question is if you could have dinner with up to three people who are living or deceased, who would they be and why?

    Veronica Yanhs: The first thing that came to mind is I would love to have dinner with my grandfather. He passed away when I was a freshman in college. And so knowing what I know now, I think it would be such a wonderful way to be able to connect back to my ancestry and my heritage. And so this question when there’s so many celebrities and stuff I could think of, but it’s I guess I’m in the state of understanding, Hey, where did my family come from?

    What is it that we’ve had to endure? What’s, while I have my origin story yes, English was actually my fourth language. I was born here, but they didn’t want me to learn English because they knew through, just by being born here, it was gonna be easy. So it’s like forcing me to learn my three, some, three and a half native languages before English.

    Things like this allows me to connect back to my heritage and to just know Hey, how did we get here? Why what was life like? Back in Asia and everything. And so I bring this up because even to this day, even though my family has been here since the 1980s, it is a very hard topic to talk about.

    There’s a lot of deep seated trauma that they are just not ready to even or I don’t think they ever will be ready to address. And so I have to honor that because this is where I’m very Americanized and therapy is something that is going to be lifelong for me. So my therapist has e eternal job security.

    Yeah. It just goes back to wanting to have dinner with my grandfather and perhaps his father to just talk about like where we came from and why we believe what we believe as a family and what’s, what was the driving factor that like shapes how he parented and ’cause that then, trickled down to me and who I am today.

    Kim Allchurch Flick: I think that’s so lovely. You’re a delight. I’m so glad that we met, even though the relationship is young and new, but we support so many interesting businesses, and I see that community is being strong and also we come from such wildly different backgrounds and I see so many ways to collaborate and help each other and help others.

    So I expands my worldview and I’m always grateful for that. And it is February, 2026. It is the first day of the year of the fire horse that I think makes a lot of difference in how we move forward. And I’m not quite sure how, but I also feel optimistic somehow because of that. Everything is in the show notes.

    Veronica, thank you for your time. Listeners, thank you for your time. And this is Kim Al Church flick with the True podcast signing off and be safe out there. We’ll see you soon. 

    This Episode’s Guest: Veronica Yanhs

    Veronica Yanhs is sitting in a chair, twirling her hair, smiling with red lipstick and a t-shirt that says "glass dildos not ceilings."

    From spreadsheets to the bedsheets, Veronica Yanhs brings her whole unapologetic self to business. She’s the founder of Business Laid Bare and the creator of the Orgasmic Operations® Method, where she helps mission-driven businesses and nonprofits design people-first operations that power the world-changing work they’re here to make.

    Through her work, Veronica and her team build systems that feel good to use, run with integrity, and replace duct-taped backends with operations that can actually support big missions—so leaders can stop being the bottleneck and focus on building the world they want to live in.

  • Building a Business with Introverts’ Superpowers with Nedra Rezinas

    Building a Business with Introverts’ Superpowers with Nedra Rezinas

    Nedra Rezinas, a Portland-area business strategist and coach for introverted and empathy-driven solopreneurs, joins Kim Allchurch Flick.

    Nedra shares her journey from self-criticism and comparison to embracing a quieter, values-aligned approach to business, shaped by owning four businesses and noticing that her best clients preferred deeper conversations over small talk.

    They discuss stereotypes and confusion around introversion/extroversion, the idea of a spectrum (including ambiverts), and how energy is recharged differently—often requiring quiet or alone time for introverts.

    The episode covers challenges such as workplace expectations in sales and networking, social media pressure, and Zoom fatigue, along with practical strategies like auditing time and energy, taking small recharge breaks, and using quieter marketing approaches (email marketing, one-on-one conversations, and referral partners).

    Nedra highlights introverts’ strengths in listening and reflective sales, and describes creating a facilitated in-person “Quiet Networking” group for women business owners in a calm venue to reduce overwhelm.

    They also discuss noise levels in public spaces, the post-COVID shift in local business hours, balancing online connections with in-person community, and growing awareness including quiet rooms at conferences and more open discussion of neurodivergence.

    Nedra recommends Susan Cain’s book “Quiet” and mentions the podcast “Awkward Handshake.” She directs listeners to her website to sign up for her newsletter.

    Listen Now

    Time Stamps

    00:00 Welcome and Guest Intro

    01:38 Nedra’s Introvert Journey

    03:40 Introvert Labels and Spectrum

    05:38 Energy and Recharging Basics

    07:46 Workplace Expectations in Sales

    09:53 Recharge Strategies at Work

    12:10 Quiet Marketing and Sales Strengths

    14:27 Zoom Fatigue and Quiet Networking

    19:03 Finding Quiet Spaces Post-COVID

    21:50 Hope, Science, and Inclusive Spaces

    26:35 Resources, Contact, and Wrap-Up

    Kim Allchurch Flick: Hello everyone. This is Kim Allchurch Flick, welcoming you to a podcast with Nedra Rezinas. I’m so happy to be here with Nedra. Nedra is a business strategist and coach for introverted and empathy driven solopreneurs and businesses. She helps people build a clear path to a business they will love, and that reflects the true you while not having to be loud in an extroverted world.

    She lives in the Pacific Northwest and is a mom, dog owner, instructor, facilitator, guide, and love books, tea and Nature. Having owned over four businesses, Nedra brings all of her mistakes and successes into her practice to help guide her clients. She’s been nominated twice as one of the top 15 coaches in Portland.

    Today we’re gonna talk about building a business with introverts superpowers. What a great title. It speaks to me. How are you? 

    Nedra Rezinas: Good. Good to see you, Kim. 

    Kim Allchurch Flick: It’s good to see you. I don’t recall how long ago we met, but we’ve been together working at the SBDC Small Business Development Center in. Just in the world of entrepreneurs in the Portland area you’ve invited me to be a guest lecturer in a couple of your classes at Portland State, and you’re also on my advisory board, which I’m so grateful for.

    So there’s a lot of crossover and I admit to being an introvert, so I am always intrigued when you have something to say. So what has been. Your journey what is it like to come to a place where you’re reaching out to introverts and what have been the Q clues, cues and values along the way as you’ve had four businesses and and come to this point? 

    Nedra Rezinas: I think part of it is my own journey of realizing where I am and who, where I lie. So I think, just, since I’ve known you, Kim I think I’ve become a little bit more confident in my ability to help guide and coach people. And, but yet. I used to compare myself to other people and be like I’m not as outgoing, or I’m not as loud as ’em, or I’m just, is that okay?

    And I, I would just just critique myself and, not be very nice and be hard on myself. And then I realized, no, this is, there’s a path for this. There’s a way, there’s a way. That I can do this and relate with people. And what I started noticing too, is even throughout a couple different businesses, I had a web design business for a while and even a marketing coaching business, I kept seeing that my best clients tended to be more introverted and empathy driven and appreciated.

    The, not the small talk, but the deeper conversations we would have about their business, even who they were, like, be able to see them who they are and help them connect. Their love of what they’re doing and their own superpowers. Like sometimes people I think lose track of that and don’t remember what they’re best at or maybe think, ah, sadly, and I’ve been in this too, where they think their superpower is a detriment.

    They think it’s a hinder. It is hindering them or it’s hurting ’em. And that’s usually the opposite to some extent, depending on how you view it. So I think just through my own clients and my own personal journey, I’ve seen that. There is a, there’s a, there’s quite a few people out there that just want to be seen and heard, but in a way that reflects their values and understand that being more quiet or being more reserved or, not wanting to put your, not wanting to be on video, on YouTube is okay, and just being yourself where you’re at.

    Kim Allchurch Flick: Absolutely. And do you think introverts have been stereotyped through time? Is it a stereotype to say introvert or extrovert? 

    Nedra Rezinas: It depends on the people. I was just even like at a small meeting last week with other business owners and even giving me, saying, I help introverted business owners.

    I get this interesting reaction of like, well, I’m an extrovert. Can you help me? Am I excluded from that? Or just even Ooh, tell me more. What do you, how do you define introvert? I think some people don’t even really know where they look. They are on the spectrum, and that’s okay.

    They don’t have to know. It’s, I think it’s just awareness of there’s a different way, maybe there’s different ways to do things. I think it’s thinking outside the box and being okay with maybe a little bit non-traditional path of how to market or how to do business, or how to sell your business, how to basically run your business in a sense, 

    Kim Allchurch Flick: yeah I agree with that. And how do you view introverts in your community and what has resonated as problems to be solved as you’ve gotten deeper into this work with that word, but the greater meaning of all of it? 

    Nedra Rezinas: I think generally speaking, a lot of my friends are introverted.

    I like, I feel like I’ve been, starting even in, in school, like even in high school I was a friend to many different groups. Almost like I, I’m a translator ’cause I can camouflage myself with extroverts for a bit and then, be really comfortable with the introverts.

    And I think I can see how there, if you don’t have that. Flexibility. It’s really hard to converse and understand each other, and I think we just need more of that ability as we see with the world right now. To be more open-minded and find common ground. And I think people are just really rigid in not wanting to find that common ground as much unless they have someone that can help them see that.

    I think there’s a lot of division that even when it comes to extrovert introvert, where people put people in the buckets, and that’s not what I’m trying to do. I’m trying to, let’s see what we have in common. What can we , let’s start with something simple oh, we all like nature.

    Let’s start with that. 

    Kim Allchurch Flick: Yeah. And I think it’s a little bit of science on it that says a lot of it has to do with how people process their own energy. And recognize like how to fill the tank back up. And for some people it, it’s being out in crowds that helps fill their tank.

    And for some people, and I’m one of ’em, I love being around people for a while. Yeah. But then there’s a point where to fill the tank means. Quiet time or alone time or, 

    Nedra Rezinas: yeah, 

    Kim Allchurch Flick: something. Something like that. And that may be part of the difference. And how are people responding because this, someone working with that word still feels new to me.

    That it just hadn’t been addressed that much scientifically. A little bit. There’s been discussions but. The stereotypes have still existed and you’re breaking through a bit and saying, I do understand it. And what have the re, what have the response has been? 

    Nedra Rezinas: I think there’s been, I think there’s a number of people that.

    When I’ve talked about this in my newsletters or, in my workshops, they’re like, wow, you see me, you understand, you. No one really talks about these things. What This is incredible. Just, and then I think. And then there’s also like a, and then there’s this other group of people I think are like, wait, where do I fit in?

    I don’t even know. And I think there’s a bit of confusion or like ident, you know, self-identification. Like I don’t know where I’m supposed, where I’m supposed to be. And a little bit of a almost like a loss in trying to find their way. So it’s a, it is, I think. The more we can have discussions about it and understand that maybe some of us are not even, maybe just have more tendencies to one or the other.

    Or maybe we’re like even an Amber Vert, maybe we’re a little bit of both, and that’s that’s where I sit sometimes, depending on the day. But I’m also hearing more leaders like Brene Brown talk about it in her podcast. I’m starting to, I feel like we’re starting to see more emergence of people like that, talking about it and making it more.

    For lack of a better word, mainstream, to, to make it, to help us all have some definitions to work with that aren’t feeling like we’re labeling people, we’re actually gonna help ’em. 

    Kim Allchurch Flick: Yeah. And you and I were talking before about what’s expected at work sometimes, particularly in something like sales and.

    I’ll share my experience in corporate sales. It was for medicine, and as I was a territory manager, which was usually a couple of states, I could fly, I could drive, I could be alone quite a bit. I, it was work from home and I loved calling on the clients and that was terrific. And then to go to a sales meeting.

    It was all extrovert all the time, and sometimes our sales meetings would last for a week. There would be, 

    Nedra Rezinas: wow, 

    Kim Allchurch Flick: you expected to show up for breakfast or you expected to go to lunch? I expected to go to dinner and I learned to keep my sanity as I would go for walks at lunch and just completely skip it.

    And until somebody called me out on that. And then I became a manager and they said. First, when I was interviewed for a startup to be a manager, somebody said, you’re a loner in a quiet one. Like it was a bad thing, but I still had the job. And as I was hiring, one of the profiles that they had, they wanted us to hire was, vivacious and outgoing and all these words.

    And that’s a lot of energy. And yet I also realized that on the customer side, there ever some people who really appreciate and vivacious, outgoing, and some are like you and I, where they’d rather talk quietly, maybe have a cup of tea and have a discussion that’s not. Doesn’t include jokes and things and I, it’s to be careful not to stereotype, but when a company creates a profile, and this was a while ago, there’s some science that says that everybody can be good at sales or good at something regardless.

    But it’s when we’re shoved into a box. And what I noticed was long days and exhaustion often came from not having any time to myself. Oh, I bet. And I think people can definitely relate to that too. 

    And so when you’re, we’re talking with people, if they’re in those situations, what do you recommend?

    What do you offer if they’re in a place where they can’t control how much alone time or quiet time they get? 

    Nedra Rezinas: That’s a great question, Kim. I think, it is gotta be a way, possibly for them to audit their time maybe like a week audit or something, or their energy and just seeing if there’s opportunities maybe in different parts of the day where they can recharge themselves.

    If it’s not, like you said, if it’s like full on. Nine to five or even their lunch is demanding. Maybe there’s a way they can sneak away just to get outside for a minute. Like you said, walks are really good just to have some quiet time. Even if you can maybe put on some headphones just to have your own space.

    But I think outside of that, it’s really important in your off time to have that recharge, whether it be. Reading or doing a craft or doing something that can relax you, I think can also be helpful. But yeah, that’s hard. I, it’s, I think it’s just finding the little opportunities where you can and asking for permission to asking your, giving yourself permission to do, to take those breaks.

    I think that’s part of it. Sometimes I think we’re just so. We feel like we have to show up and have to do these things, but when in reality, we’re all adults here, we’re making our own choices, maybe you can find some wiggle room here and there to give yourself some grace and go hide out in your car for a minute if you need to, or go for a little walk.

    And people, it, it’s not gonna break a deal or make, people, I think there’s more understanding than there ever has been in this world.

    Kim Allchurch Flick: I think we’re in a good space. And what are some challenges in your work and that you’re seeing for people? 

    Nedra Rezinas: Can you gimme more, can you elaborate on that?

    I’m not sure if there’s a stick. Yeah. 

    Kim Allchurch Flick: Challenges or obstacles like stereotypes might be one, but how they can navigate. A around a challenge in their work that where they may feel like they, they’d like to have a different way to do things or, okay. I’m not real sure. I think we all have some challenges and obstacles 

    And stereotypes that come up against, and I’m just wondering if people share anything with you that seems to be relevant in community or in their lives, in your life. 

    Nedra Rezinas: I think there’s a couple things. It’s maybe more you’re showing up I think there’s, we’ve talked about this a lot, like social media can be something that a lot of people, I think there’s a, I think there’s a big shift happening just recently where people are like, whoa, this is not where I wanna be hanging out.

    And it’s not depending, it doesn’t even matter if you’re introvert or extrovert at all. I think there’s a lot of awakening in for that, but, so it’s just, I think it’s just even putting where you’re putting your energy. So the challenge is, you need to, let’s say you’re a business and you just need to market yourself maybe, instead of leaning into social media, maybe email marketing or more quieter techniques are gonna help you.

    Leaning into more one-on-one conversations and building referral partners. There’s a lot of things you can do that aren’t demanding that you would put yourself on video and show up in the Instagram reels. I think that. I’ve seen so many business owners like just look at me, sadly, like, is that my only option?

    And it’s just nice to show and give them a path that no, you don’t have to do everyone else is doing. In fact, if you, it’s better if you don’t because that is such a loud. Like channel. It’s such it’s hard to be even seen or heard over that. So maybe do something a little bit different.

    I think the, another challenge that comes up is sales. Like you mentioned people, feel like they have to be like so outgoing and so vivacious and, invigorating. And that’s not what people always want. And the superpower of a introvert is listening and be able to listen to someone and see if you can.

    Their, what their problems are, what they’re facing, and how you can help them and reflect back. And I remember one time I had a one one web design client, and we had a we had a sales call and I took lots of notes and listened to ’em carefully and then refer, summarized back what he was looking for.

    And he’s like, I’ve interviewed different web designers and you’re the only one that actually listened to me. And I heard that a lot. I heard that. So I, and it’s nice to know that. The listening skill can be really helpful and can be a really great asset, especially when it comes to sales and working with clients.

    Kim Allchurch Flick: I, I totally agree. And you brought up social media, which I feel as well, and sometimes the demand that we, in many businesses, we should be focusing on content and frequency and all of that. And that in itself can feel. Exhausting introvert or extrovert and targeted can be so much better.

    But the other thing is, before COVID there were more meetings in person during COVID, more meetings on Zoom and noticing that. And it all depends on the type of meeting. If it’s one-on-one camera, on feels okay. If there’s a group, and this is my. Personal thing. If there’s a group and there’s a lot of talking, sometimes even in standing in my own house alone, it can feel like too much noise and there’s a shift.

    What if I can turn my camera off? It actually feels different than when it’s on and yet I realize that turning it off. I’m also in rooms where when somebody else is off, I think, why are they engaging? And, but yet when I do, sometimes I feel like I’m engaging more. And then there’s some that are at webinars where there’s many, many people.

    And having a camera off is fine because it’s a learning, it’s not an engaging kind of thing. And I’m wondering what are your observations with Zoom and the increasing amount of time on Zoom and how it affects. The people you’re talking with. 

    Nedra Rezinas: Wow. 

    Kim Allchurch Flick: It’s a big topic. 

    Nedra Rezinas: It’s a big topic. I actually was in a meeting with other community builders last week and I think we’re all a bit burned out on Zoom to, and I think Zoom can be great and I think it’s a good tool.

    But I think what we’re gonna see and what we’re starting to see in the next year or two is a return to people in person and we and as introverts or people that you know, wanna be careful with their energy. That can be a delicate thing. So I think it’s it’s really important to find.

    What you’re seeking. And it could be through on, virtual meetings like and being careful with your time on that. But I think it’s also really important to be open to more in-person connections. ’cause I think as we are getting more and more like AI and tech in our worlds, we need more human connections.

    And so I actually created. Quiet networking. This is a in-person networking group for women. People identify as female business owners that tended to be introverted. And I started this up about six months ago and I started it around summertime and I was like, ah, I don’t know. I don’t feel are gonna show up for this.

    This is a risky thing. I had about eight women show up the first meeting, and so I’m like, okay, this is something people want. And I think. For, at least for me, especially when I go to a networking event, I like it to be very facilitated. I want, I don’t wanna have to do the small talk and mingle and hope I run into the right people.

    I have it very structured and any chance for it to have some deep conversations quickly and really connect with people and so I think the answer to Zoom is maybe less zoom more in person. 

    Kim Allchurch Flick: Yeah, it might be. And then I find sometimes the, where is important quiet spaces. Where if there’s networking and a lot of people talking all at once 

    The venue matters because some can really resonate noise and there’s a noise factor as well. And I know some people might thrive off that vibrant energy that comes from it. And then at the same time, there’s also, too much. 

    Nedra Rezinas: Oh yeah. 

    Kim Allchurch Flick: I actually, too much noise. It’s too much reverberation.

    Too much vocal noise. And 

    Nedra Rezinas: you’re right. 

    Kim Allchurch Flick: And it can make even having a conversation kind of stressful if we have to get closer together and talk louder to have a one-on-one conversation or a small group conversation because the networking is

    So big. 

    Nedra Rezinas: Yeah, that’s why it’s really good to have more one-on-ones where you, or maybe smaller groups if you can, maybe having the, the coffee chats or the get to get know you, but maybe even doing it with a small group of people where you can all collaborate and get to know each other.

    I, there’s a new podcast that just got released. Awkward Handshake is what it’s called. Megan and Mary, some colleagues of mine, some friends started it and they’re basically breaking down their hole. Their whole like last year of going to multiple networking events and what they learned and sharing like stats and data it’s fascinating.

    So they, they talk on that kind of stuff too. And I know a lot of people that have these loops like ear protection like earplugs when they go to these things because it is so loud and I mean that that’s so sad. Commentary if people are wearing earplugs at these network events, like something needs to change.

    That’s why I wanted to start. One is very, I purposely chose Taper Space is a very quiet venue. Sometimes there’s kids in the background, but that’s a little different than saying loud voices all, dominating. And it’s a very calm space to hold an event.

    And I was very, I try to make that very purposeful and meaningful so that, when folks come, they are, it’s a grounding experience. It’s not they’re gonna leave uplifted, not, they’re not gonna have to recharge their battery. 

    Kim Allchurch Flick: I love that you brought up technology too, because it’s becoming like, how can we protect ourselves?

    And I’m noticing and giving reviews of when I experience it, even in restaurants when you’re trying to have. Restaurants where you wanna have a table of two or four or so and have conversations and have that intimacy. A restaurant can make that happen or not. And the noise level is huge. And I have noticed that there’s technology where people are wearing more like noise canceling in a way that is not for the table, but noise canceling.

    What’s reverberating around a room. 

    Nedra Rezinas: Exactly. 

    Kim Allchurch Flick: Yeah. What are your thoughts about the technology and still being able to try to go out and find places that quiet?

    Nedra Rezinas: Yeah. I think we’re still like this phase of we’re very, we’re a little awkward and getting together and it’s, COVID did a number on us. It was really. It was, we went, we spent some time at home a lot, and it’s hard to get outta the house. And I think we’re just starting to see like movement in that regard.

    Business or personal, like trying to get together with people and what that looks like and feeling comfortable doing that. Here in Portland, I’m still seeing sadly the hours for a lot of these to try, just go into a coffee shop. It’s really short hours. Like there, it’s hard for places to stay open to be sustainable.

    It’s, I think it’s, it is a challenge just to even find a place that’s open at a certain time of day. You want to go meet someone? I don’t know. I, it’s, I think we’re in, we’re, we have a couple years to go before we figure this out and find some normalcy with it. It’s, I think it’s still like wobbly and how we are trying to figure that piece out, 

    Kim Allchurch Flick: I agree. And that’s about being local. I do also find that. Connections are coming up partly because of COVID and because of Zoom rooms and because of learning, actually meeting people that I’ve never physically been in a room with. And yet building some relationships with those people who are in other states, some, sometimes in other countries.

    And so I find the networks are shifting a bit as well. And I definitely wanna protect those relationships. And yet the local in person. Are very important as well, and it becomes some somewhat of a balance. I. 

    Nedra Rezinas: Yeah. Yeah. I’ve definitely made a lot of great connections to folks in different cities over, the last five years.

    And yeah, it’s, I’ve had a chance to meet some of ’em like you’re saying. And it’s finding that balance of making sure you’re getting the right satisfaction and your needs met locally and online. It, this is new territory. We have never really done this before, so we’re still figuring out, with this all how this all is gonna play out. 

    Kim Allchurch Flick: Yeah, I, what makes you optimistic? 

    Nedra Rezinas: I am optimistic because I see, new way people are coming forward and with businesses that are helping people in ways that never happened before. There’s a lot of creativity and openness and folks saying, yeah, I might have this challenge, but I’m gonna go through and help these people and accomplish this thing.

    And I’m trying to think of a specific example here, but I’m drawing a blank. But I think, I just see people coming together and helping and supporting each other and building more community, and that’s what gives me hope right now. That’s what we need more of. And, none of us can do this in a vacuum or a, we don’t wanna be little silos.

    We gotta, people that have accomplished a lot of great things, done it with a community of other people, it’s never been by themselves. So we gotta remember that. 

    Kim Allchurch Flick: Yeah. I. That is so good. I also personally am optimistic that there’s more science on the topic of what makes an introvert or an extrovert and what stresses both and what’s better for both.

    And I was the kind of kid who would hide in a closet or hide behind my dad’s chair to read a book. And to me, that felt perfectly comfortable and fine and normal and to, 

    Nedra Rezinas: yeah. 

    Kim Allchurch Flick: And some people might say that’s really strange and. Some extrovert kids were always wanting to go out and play sports, and I also noticed my introversion came out in track and field I was great at.

    Team sports felt in intimidated and whether that’s part of 

    Nedra Rezinas: same 

    Kim Allchurch Flick: being an introvert or not, and what the science is starting to say is, and hopefully younger in schools that can give. Everyone a chance to feel okay with who they are. Yeah. And spaces and places. And I’m also noticing in things like conferences where some organizations are building quiet rooms in a conference space.

    Oh yeah. And quiet rooms and exhibit halls and places for people to go to and who are saying words like neurodivergent and finding ways to help people.

    We were discussing technology or technology science and awareness that might help create safer spaces for people when schools. But in conferences, learning spaces, and I was wondering what you’re seeing about that. 

    Nedra Rezinas: Yeah. I’ve definitely seen more trend, more trending in that direction.

    I think you and I went to a conference a few years ago and I noticed they even had some quieter spaces to hang out in, which I really appreciated. Yeah, I’ve seen even just seeing business owners come out and feel more comfortable doing, doing business the way to play their strengths and play to who they are, maybe as introverts or neuro diversion or whatever is going on and I don’t think that was even possible five years ago.

    I don’t think that would’ve been. It wouldn’t have felt safe. I think people can talk about it a little more openly. So I think just even having conversations around it and feeling like you can even vocalize, this is how you. Lean or this is your tendencies, I think is huge. And we’re gonna just hopefully see more and more of that.

    So it’s not so awkward or strange, it’s gonna be more normalized. 

    Kim Allchurch Flick: Yeah. I totally get it. I do find it funny sometimes when I’m talking to people and I admit to being an introvert and they say, wow, I see you everywhere. You can’t be an introvert. And it’s, 

    And it goes back to how do we define it?

    And if we all have a different definition it’s hard to pin it down, but also. It doesn’t mean introverts don’t like people. It’s the, it’s like the dosage. 

    Nedra Rezinas: Exactly. 

    Kim Allchurch Flick: Yeah. Small times. But it’s having the private time, quiet recovery from that. That is important, at least to a lot of us.

    And I love that the, this is being recognized and discussed more and more. 

    Nedra Rezinas: Yeah, like in that book by Susan Cane called Quiet, which came out almost like, I love that. Right? 

    Kim Allchurch Flick: Oh, yes. 

    Nedra Rezinas: There’s that one part I remember I’ll never forget, and it helped me understand folks that, I’m not quite, I don’t, this was not my tendency, but there was this one professor, speaker that would get up and have these amazing talks in front of, hundreds of people and then and then they made me an after party and they were like, no, I need to go recharge. I need to, I can’t do that. I need to go sit by myself for a while. That was, I just drained my battery. And I think just understanding, I think just helping people understand how to recharge ’em, batteries and help them see ways, certain ways to live their lives.

    I think. It’s been for so many years this is the way to do things. This is the only path, this is the way, and I think I wanna help change that. No, there’s lots of ways you can run a business and lead your life and let’s explore those. Let’s talk about those so we can not feel like we’re always drained.

    Kim Allchurch Flick: Oh I so agree. Is there anything else you’d like to add? And also, how can people reach you? 

    Nedra Rezinas: Yeah. My website is a good place because you can sign up for my newsletter. I have my newsletter. I have a lot of great things I share in that around introverted running, being a business owner, running a, running an introverted type of business.

    If you, sorry, scratch that. Running a business right, as a introverted person and what the challenges are and what this. Solutions could be and some insights and building a community around that and yeah. 

    Kim Allchurch Flick: That sounds so wonderful. And the last question is, if you could have dinner with any one to three people living or deceased, who would they be and why?

    Nedra Rezinas: The first person that popped in my head was my husband’s grandmother Rita, who passed away. About almost two years ago, she was such. She was an outgoing person, but yet had a really gentle way about her. I love having my conversations with her. So I’d have her at the TA table for sure.

    And then I would also invite Ann Patchett, one of my favorite authors of all time. 

    And I know between the three of us, we’d have some really good conversations that would just be memorable. 

    Kim Allchurch Flick: Oh, that sounds delightful. And I love that you brought up the book quiet, because I read that when it came out.

    She has a whole online group system now. The Awkward handshake is another reference and resource, so I appreciate that. I think Anne Patchett would be really, really interesting. To have a dinner with as well. Thank you so much. It’s so great to have you here and everyone thank you for listening.

    Hoping you have a great day and a great month and a great year. Talk soon. 

    This Episode’s Guest: Nedra Rezinas

    Nedra Rezinas smiles while leaning against a stone wall outside.

    Nedra Rezinas is a Business Strategist and Coach for introverted and empathy-driven solopreneurs and businesses. She helps businesses build a clear path to a business they will love and that reflects the ” true” you, while not having to be loud in an extroverted world. She lives in the Pacific Northwest and is a mom, dog owner, instructor, facilitator, guide, and lover of books, tea, and nature. Having owned over four businesses, Nedra brings all of her mistakes and successes into her practice to help guide her clients. She’s been nominated twice as one of the “Top 15 Coaches” in Portland.